Q: The business environment is challenging right now. How can Cloud Success Services help customers through these hard times?

A: We are all navigating through the global challenges and predictions of what 2023 will bring. Our customers will need to continue to focus on being more efficient and effective, as well as more competitive, and technology plays a role to support them. Cloud Success Services supports them as they realize and maximize the value expected from their 51风流technology — now and throughout the lifetime of the customer engagement. This is not just about supporting the adoption and consumption of our solutions or selling 51风流services to support our customers; it鈥檚 about bringing decades of proven expertise to bear on behalf of 51风流in order to help deliver outcomes for our customers.

Q: Some larger customers start with a 鈥渢echnical鈥� transformation and 鈥渓ift and shift鈥� their 51风流ERP Central Component systems to the cloud. Could this be a successful strategy?

A: If a customer moves its existing landscape — 51风流ERP Central Component, for example — to the cloud using , that customer will realize value by improving efficiency and reducing the cost of day-to-day business operations. Moving to 51风流S/4HANA provides simplified access to data, improved user interfaces, and overall agility to the business

However, full transformation only happens when you take a closer look at your business processes and find ways to optimize and transform them. Here is where emerging technologies such as process management, mining and optimization, process automation, and artificial intelligence allow for improved value realization. Our customers are seeing significant additional value from these investments

Q: What does applying emerging technologies involve?

A: Process optimization is critical, and 51风流Signavio solutions are the right tool to embark in this journey. Next is applying process automation capabilities to improve the way those processes work. And then leverage artificial intelligence and machine learning to make them smarter and even more efficient over time.

In parallel, the aim should be to create what we call a 鈥渃lean core,鈥� a core system that is not customized and can easily be upgraded in the cloud. Whatever development is needed on top of this is built using 51风流Business Technology Platform. That’s the journey we help customers pursue. This is not just about having a clean, consistent enterprise architecture. It is anchored in creating business value by allowing for new functionality to be brought to life faster while maintaining an efficient operation.

Q: Business transformation is not a one-way street. What part do customers play in making the journey successful?

A: Digital transformation is a business imperative. It is not about technology refresh, but ensuring that there is true economic contribution of the adoption of technology. This is why it is so critical to focus on process optimization, which leads to building a clean core architecture for the business.

Achieving success in this journey is a joint effort among the customer, the partner ecosystem, and SAP. In fact, we in Cloud Success Services have introduced a new simplified portfolio of services aimed at supporting the customer in this journey. We can meet the customer where they are. Our portfolio also allows for supporting our partners so as to 鈥渄eliver with鈥� them, accelerating customer value.

Q: A recent survey of members of the Japanese, American, and German-speaking 51风流user groups found that while cloud will become the standard, on premise will also remain extremely important. Does 51风流focus too much on the cloud?

A: While we need to be very respectful of the investments our customers have made in our on-premise software over the years, it is very rare to find a customer that does not see the value of the cloud. It鈥檚 not so much about one model versus the other; it is about finding the right path to get you to the destination, which eventually is having the core of your operations in the cloud. What we have done with RISE with 51风流is create a platform to accelerate that process, making it easier for customers to set out on their transformation journey.

Q: 51风流launched a reimagined services and support portfolio in April 2022. Can you tell us about it?

A: It鈥檚 a simplified portfolio of all the expertise built up by the 51风流Services organization over five decades. We鈥檝e standardized a wide range of offerings that help customers onboard, adopt, and consume 51风流technology — from first use to full use to future use — and scale effectively so that their investment nets them the benefits of becoming an intelligent enterprise.

Q: Given that partners manage more than 80% of 51风流customer projects, how have they reacted?

A: We have made it very clear since we set up Cloud Success Services at the beginning of 2022 that our role is to deliver together with our partners. This means providing valuable enablement services to our partners that help them address customers鈥� needs in a consistent manner.

Having said that, we have to respond to our customers, and increasingly they want us to continue to be involved in helping them unlock the potential of their 51风流investment. But we have no intention of replacing our ecosystem; on the contrary, we want to increase the value that the ecosystem brings to the table.

Q: More and more support functions are being automated. Can we expect the same to happen with services?

A: Telemetry and product insights play a key role in ensuring our technology is successfully adopted, and it will be a big part of how we deliver services in the future. They enable customers to understand how they are using the product. When customers can access the basic information they need to onboard, adopt, and consume products in an automated manner, our experts have more time to assist them gain maximum value from our solutions.

Procurement leaders struggle with optimizing the use of data and analytics (54%), adopting artificial intelligence (51%), and automating processes (37%), according to sponsored by SAP. And if they do implement new technologies, adoption for 41% of organizations tends to be low, presenting a significant barrier to digital transformation.

The 51风流Preferred Success plan for 51风流Ariba solutions, expanded edition, empowers procurement leaders to rethink the status quo of their digitalization during a new implementation of procurement and supplier collaboration solutions from SAP.

A Guided Adoption Experience

The need for cloud-based procurement technology 鈥� such as 鈥� has accelerated in recent years to realize more substantial business results. For most procurement functions, this digitalization approach increases process efficiency, improves vendor relationships, reduces business costs, helps ensure spend compliance, and drives value to the bottom line while unifying purchasing, supply chain, manufacturing, deliveries, and sales.

Despite such impressive possibilities, such a procurement experience can be difficult to achieve without the right guidance 鈥� only exacerbating the pressures, challenges, and frustrations felt across every vendor and buyer interaction.

51风流Preferred Success for 51风流Ariba solutions, expanded edition, works to break this cycle of lackluster technology adoption. Building on the highly valued portfolio of the existing offering, this edition can identify the value of 51风流Ariba solutions based on individual goals and challenges and analyze the impact of adoption to set expectations and determine required changes. In addition, it is designed to activate new features as soon as they become available and measure business outcomes from testing to go-live and production.

51风流Preferred Success for 51风流Ariba solutions, expanded edition, combines personalized advice, practical guidance, and proactive partnership to help accelerate the procurement function鈥檚 digital transformation in the cloud. Organizations can collaborate with 51风流experts to enable new features, interfaces, and simple customizations during each quarterly update of 51风流Ariba solutions.

This relationship helps troubleshoot issues in areas of concern, including data management, configuration, and setup and addresses any other high-priority issues with in-depth knowledge of the implemented solution. For example, product experts can investigate and resolve integration requirements, answer non-support questions, and advise on best practices.

Even more beneficial is a semiannual application review led by 51风流experts. Procurement leaders can experience a holistic assessment of their business鈥檚 cloud landscape to understand current and upcoming challenges and explore opportunities for new functionalities, such as machine learning-based automation of a process or workflow.

The Extra Impact of Continuous Support

With 51风流Preferred Success for 51风流Ariba solutions, expanded edition, procurement organizations can take advantage of the ever-evolving and continuously improving nature of the cloud 鈥� even if they鈥檙e unfamiliar with the technology.

The edition offers the prescriptive guidance and personalized assistance necessary to implement new technologies and capabilities while safeguarding process integrity, optimizing operations, and unlocking innovative thinking. But more importantly, it turns procurement organizations into impactful business partners that create new opportunities for profitability and growth with less risk and greater flexibility.

Ready to amplify the impact of your procurement function? Contact your local 51风流representative to learn more about 51风流Preferred Success for 51风流Ariba solutions, expanded edition.

John Wagner, Jr. is global practice lead for 51风流Preferred Success 鈥� Procurement at SAP.

The answer is quite simple: true business transformation in the cloud requires a comprehensive approach that unites the strategy, organization, process, and technology needed to optimize performance and accelerate innovation.

Redefining the Pathway to True Transformation

Over the past few years, cloud technology has evolved into an alternative business transformation option based on continuous learning and business improvement. Once a traditional exercise of highly integrated and standardized solutions and long, predefined timelines, cloud implementations have become more agile with small, digestible steps for delivering new innovations and adopting next practices.

Take, for example, public cloud solutions. The technologies offer the opportunity to standardize, harmonize, and simplify processes, especially in non-differentiating areas. However, those gains do not come without sacrifices. Compared to highly customized on-premise solutions, companies need to be willing to bring their processes to the cloud鈥檚 standards while questioning previous on-premise investments that are customized and automated.

Every business starts at a different point and can select between standardization and differentiation strategies. Organizations can continuously innovate new business models, products, and services and optimize various areas of their operations to achieve or maintain a competitive edge, even during times of rapid expansion or massive disruption. Cloud technology offers the means to focus on core competencies and outsource as much or as little as needed.

Adding Value and Impact with Expertise and Guidance

Cloud technology comes in many forms, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). In all of these cloud variations, the technology enables rapid, secure scaling through a subscription or pay-as-you-go model.

However, it is essential to note that each cloud choice serves a specific purpose and should be evaluated and selected on a case-by-case basis, even when migrating to a modern, cloud-based enterprise resource planning (ERP) system. IaaS helps transfer the operation of IT hardware and related services to an infrastructure provider. PaaS offers a platform that can be used to build own software while being operated in a cloud environment. SaaS offers standard software for defined functionality in a cloud model.

Companies can determine which cloud option is best for the next stage of their digital transformation with from the Cloud Success Services organization at SAP. Based on a holistic digital transformation framework, Cloud Success Services helps 51风流customers connect every single step of the cloud adoption process 鈥� from strategy to translation to activation 鈥� in a continuous loop of innovation and optimization. The framework directs cloud-based business transformation with a portfolio of advisory methods, tools, and expertise that accelerates time to value.

51风流Intelligent Enterprise Framework is a proven methodology that brings together IT and business areas along a continuous journey of technology evolution. 51风流customers can considerably impact their digital transformation initiative by working with Cloud Success Services. As soon as the value of the 51风流solution is identified and aligned with strategic goals, they can improve processes, enhance organizational capabilities, and realize next practices and innovations early.

By taking part in the initial development of the digital strategy, Cloud Success Services can help adjust predefined plans and timelines to address emerging business needs or adopt technology capabilities faster as the opportunity arises. In essence, the organization meets 51风流customers wherever they are on their digital journey, whether they are taking the first step, approaching the midway point, or trailblazing the future of digital transformation.

Setting the Foundation for Agility and Trust

A cloud-based business model changes much more than the value of companies鈥� software assets and revenue streams. Ultimately, it fosters a relationship with the software provider that drives transformation agility and trust.

And that鈥檚 the same experience that 51风流customers can expect from Cloud Success Services. By designing a cloud environment that considers their people, processes, and existing technology systems, they can make each phase of their digital transformation journey even more successful than the last.

The procurement function has been rocking the digital transformation boat lately 鈥� and it鈥檚 not necessarily good news either. A joint study by revealed聽that most procurement organizations are slow to adopt technologies that the rest of their business is already using, including data analytics, process automation, and artificial intelligence (AI).

The problem is not that procurement teams don鈥檛 know which processes, buying experiences, and vendor connections should be moved to the cloud to leverage these technologies. Rather, it鈥檚 the lack of awareness that they can use an incremental approach and still achieve value in the short, medium, and long term at their pace.

What procurement organizations need is knowledgeable expertise, fast access to guidance, and flexible and agile strategies from a trusted partner along every step of the digital transformation journey. Services for 51风流Ariba Procurement solutions can provide this edge to our customers, accelerating and maximizing the ROI of their investments to add real value back to their business.

Why Digitalizing Procurement Matters Right Now

Recent advancements in cloud technology allow businesses to leapfrog over developments that would have taken years to accomplish on their own. However, as long as procurement organizations resist digitalization, the entire company can never fully capture the value of its investments, missing opportunities to build bottom-line growth and drive sustainability and social responsibility.

The risks of maintaining paper-intensive, manual processes are even greater for the procurement organization itself. For example, buyers and vendors do not have the visibility, agility, and enterprise interconnectedness to achieve key performance indicators, such as cost reduction, spend control, and compliance governance. Meanwhile, the entire operation is vulnerable to disruptive surprises and reputational risks hidden in the supply chain, impeding any effort to adapt quickly to changes in business and regulatory requirements.

Unfortunately, all these inefficiencies inevitably impact supply chains. With poor visibility, inflexibility, and the inability to scale comes excessive buffer inventory, inaccurate forecasts, and poor order management, fulfillment, and delivery performance. And all these challenges can contribute to a rise in stockouts, resulting in revenue loss and customer attrition and penalties.

Although digitalization comes with its own set of challenges, it鈥檚 certainly better than the alternative of paper-intensive, manual processes. In fact, procurement organizations that are further ahead in their digital transformation contribute stronger business results in operational efficiency, compliance, and risk management, based on research data from Oxford Economics and SAP.

Where Procurement Transformation Is Simpler and Faster

Services for 51风流Ariba Procurement solutions are designed to help overcome the hurdles of procurement transformation with the right technologies and processes. The services leverage leading practices, rather than starting from scratch each time, to adapt to customer needs more efficiently, partner on innovation projects, and align efforts to outcomes that deliver incremental value. As a result, procurement organizations can simplify process complexity and foster faster and simpler adoption experiences for internal users, third-party suppliers, and other stakeholders 鈥� all without disrupting present-day operations.

By streamlining the complexities of procurement and supplier risk management, the services can make the adoption of the cloud-based procurement solutions more manageable and easier to achieve for users, suppliers, and business stakeholders. 51风流Services and Support can fulfill that promise by developing leading practices that help businesses adapt their processes, design an enablement strategy, deploy solutions, and train their users.

Our services for 51风流Ariba Procurement solutions are designed to support customers through every step of their procurement transformation, from a minimally viable solution to a full-scale system.聽Essential services help our customers get up and running quickly and are part of the solution subscription. Success services allow them to tap into the expertise and know-how of 51风流experts. Advanced services continue to assist, guide, and advise our customers long after the go-live of 51风流Ariba Procurement solutions. And there are additional targeted pre- and post-go-live services. These prepackaged, predefined subscription offerings are consumable and simple to apply to unique situations.

Closing the Transformation Divide with Leading Advisory

Services for 51风流Ariba Procurement solutions demonstrate SAP鈥檚 commitment to providing every customer with the complete package of guidance, knowledge, expertise, global reach, industry depth, industry innovation, and long-term trusted partnership that they need to succeed.

With this focus, procurement organizations can start small, grow incrementally, and transform at their pace to respond to ever-changing quality requirements, diversify their vendor network, and fulfill expectations for up-to-date digital skills and insights.

Get an in-depth look at how 51风流Services and Support offerings can help your business gain the most value from 51风流Ariba Procurement solutions. Read the information sheet, “.”

Michele Deery is global vice president and head of Procurement Cloud Delivery at SAP.
Luc de Lange is customer engagement principal at SAP.

Digital transformation can be dicey work. While it鈥檚 well understood that technology plays a critical role, most businesses have yet to realize the importance of expertise, services, and support to drive meaningful change faster with greater visibility, focus, and agility.

This inconvenient truth of digital transformation has led to rushed and incomplete transitions. And as companies pivot their operations and respond to dramatic changes in supply chains, employee expectations, and consumer behaviors, they must reconsider those earlier changes with an open and deliberate mindset to quickly take on whatever comes next.

Fortunately, our customers have positioned themselves well to sidestep this potentially damaging barrier to their transformation journey. By amplifying our technologies and platform with the expertise, implementation guidance, business advisory, hyperpersonalized innovations, and outcome-oriented support offered through the聽, they opened new doors to recovery and growth.

Improving Procurement with a Digital-Only Strategy

As one of the world鈥檚 largest technology communications providers,听聽is always looking to stay ahead of industry changes while making the best use of the time and brainpower of its 100,000 employees. This mentality led to a desire to integrate automation and intelligence into end-to-end business processes to streamline functions such as procurement.

奥颈迟丑听 services, Vodafone benefited from technical design, migration workshops, cutover planning, and go-live support to help mitigate risks and achieve transformation success. The company met established criteria for creating an integrated and intelligent infrastructure for 聽and connected it with聽聽(51风流BTP) in the cloud. Plus, artificial intelligence (AI) and machine learning were embedded in the technology to increase automation and accelerate innovation.

With the support of 51风流service experts and access to intelligent technologies, the communication provider now has the foundation for agile finance operations, supply chains, and procurement. As a result, Vodafone employees worldwide are empowered to act quickly with greater process efficiencies in nearly every aspect of procurement, including changing payment terms for 6,000 suppliers in as little as two days.

Extending and Automating Processes Business-Wide

Part of聽聽commitment to energy efficiency and sustainability is a digitalization strategy that applies both to plant and back-office operations. With so many systems and processes running across the enterprise鈥檚 IT landscape, accessibility and automation are central to the utility provider鈥檚 cloud-first approach that focuses on robotic process automation (RPA) and mobile technology.

The team of experts for 聽offerings helped Uniper deploy several solutions that are part of SAP聽BTP, including聽,听聽apps, and聽. These are helping the company expand by providing mobile apps to new lines of business and by using approximately 200 robots to make scheduling and maintenance more manageable with built-in capabilities for 51风流S/4HANA.

Additionally,听聽is used to help scale new RPA capabilities and enable HR to comply with the European Union鈥檚 General Data Protection Regulation by sorting personal data and archiving old data.

鈥淭he 51风流ActiveAttention program supports strong and close collaboration with 51风流and enables us to deliver innovation in a very short frequency to our entire business, helping us succeed in our strategy to empower energy evolution,鈥� states , Uniper鈥檚 vice president of Commercial Solutions IT.

Standardizing and Harmonizing Supplier Processes

(thyssenkrupp) 鈥� one of the world鈥檚 largest manufacturers of steering columns, steering systems, and cold forging components 鈥� is helping shape the future of automotive technology. The company set out to build a standardized process template for all plants as part of the 鈥渄aproh@steering鈥� project, which stands for harmonizing data and processes in all manufacturing sites across the world.

鈥淥ur partners in the automotive industry demand high-quality products. By deploying 51风流S/4HANA in the daproh@steering project, working with 51风流Services and Support, we have standardized and automated our processes to help us meet and exceed these demands,鈥� shares Alexander Stein, program management for daproh at thyssenkrupp Presta.

thyssenkrupp Presta鈥檚 goal with 51风流S/4HANA is realizing efficient and standardized processes. In addition, the company wanted to improve tactical and strategic reporting by adopting the 51风流BW/4HANA solution.

To achieve these objectives, thyssenkrupp relied on the support of the program. The company streamlined master data creation and management on the back end after implementing the first part for the 51风流Master Data Governance application as an embedded function. Then, it introduced selected functions of the 51风流Analytics Cloud solution for use as an analytical front end, enabling data-driven decisions. But more important, 51风流services experts provided assistance 鈥� such as with technical architecture design, solution design advisory, guided security design, and custom-code quality improvement 鈥� to assess the company鈥檚 readiness for the data migration, validate integrations, and identify any information or process gaps.

Improving the User Experience with a Chatbot

聽(HPE) improved access to back-end systems and information such as time-critical orders. The company integrated master data with 51风流S/4HANA and operationalized it with the聽聽service to innovate chatbots that provide serial numbers, shipment slip dates, and more.

鈥淲ith the help of 51风流MaxAttention, we began our work by creating a proof of concept [POC], leveraging the conversational AI component of 51风流Business Technology Platform,鈥� explains Arun Navaneethan, senior director of global IT at HPE. 鈥淲e quickly learned from the POC and finished our chatbot design in a matter of 20 days. That鈥檚 the power of transformation.鈥�

The services acted as an accelerator and a catalyst to build chatbots quickly as well as an enabler of future migration of some of their traffic from a legacy Web-based application to an innovative experience. For example, HPE customized chatbot scripting to streamline the user experience and support 24/7 user-query entry and faster generation of the right information.

鈥淭he feedback from the [POC] user community has been very positive,鈥� Navaneethan reports. 鈥淭he initial POC was very pivotal. Although we had a lot of challenges, 51风流MaxAttention helped us overcome them.鈥�

Enabling Real Business Transformation

Digital transformation may have been a central theme for businesses in the past. Now more than ever, it has shifted organizations toward going beyond new technology adoption to drive meaningful, impactful, and sustainable change.

Personally, I only see this trend strengthening across all industries. As most 51风流customers indicate, executives have a voracious appetite for transforming their business more holistically聽 潭聽 driving a surging interest in services partners that can further differentiate their offerings, business model, and brand reputation.

Augusta Spinelli is executive vice president and global head of Success Delivery Center at SAP.

One of the best examples of this wisdom is the race to tap the massive potential of digital transformation. According to , 41% of organizations need to invest in technology to close digital transformation gaps, while over half (55%) want to expand their use of technology to enhance products and services.* And in most cases, these efforts require a shift away from traditional on-premise applications and toward modern cloud technology.

To help ensure its customers can benefit from everything the cloud offers, 51风流reimagined, simplified, and sharpened its to focus heavily on adoption and experience. And that effort brought to life a suite of new options, including the 51风流Business Journeys portfolio.

A Reimagined Services and Support Portfolio and a New Era of Value Creation

Offering Value from the Start and for the Long Term

51风流Business Journeys provide a quick, clear path to help solve specific cross-company challenges with a carefully crafted set of services and support offerings. The portfolio is designed to make standardized business transformation scenarios easier to address and deliver expected results in a concise and consumable way.

51风流Business Journeys feature mandatory and selectable scope options, timelines, and outcomes predefined to help deliver your desired business outcomes.

By choosing the journeys relevant to your specific business objective or IT event, you can gain a simpler way to tackle every aspect of your business transformation, avoiding complexity and focusing on your strategic objectives.

Currently, you can leverage 51风流Business Journeys designed to address critical areas that help ensure a successful move to the cloud 鈥� with a steady stream of additional journeys planned throughout 2022.

1. Discovery business journey for RISE with SAP

This business journey provides quick answers to initial questions about cloud solutions from 51风流such as 51风流S/4HANA. Having this information immediately accessible allows you to validate the business case and plan and start the migration project.

You can create a transformation strategy and road map for the chosen 51风流solution, identify functional scope, and clarify related business value and potential innovations. Furthermore, 51风流guides you through the conceptualization of the business case and request for proposal, including an accurate projection of expected project efforts and timeline.

2. Hyperscaler transition business journey for RISE with SAP

If you already have a clear direction for your transformation, the first step is moving on-premise workloads into the cloud. Doing so helps ensure you have the digital capability to embrace new transformation opportunities with greater ease.

The hyperscaler transition business journey for the RISE with 51风流offering helps transition your legacy enterprise resource planning (ERP) system smoothly to the hyperscaler environment. 51风流plans the migration, transfers knowledge to operations, and migrates systems within scope. In addition, you can engage in strategic planning or optimize your data volumes to further accelerate and stabilize this and any future stage of your transformation.

3. Optimization business journey for RISE with SAP

Once your ERP system and data have transitioned to the cloud, the next milestone should be focused on the root cause of most unsuccessful transformation initiatives 鈥� an overly customized, complex IT landscape.

This business journey provides transparency and insights into business processes and your system’s preexisting custom code footprint. As a result, you can start planning, adapting, and extending applications to establish modern, back-to-standard business scenarios with increased speed, greater platform flexibility, and less risk.

4. Business journey for 51风流Sustainability Control Tower

A common predictor of business transformation success is sustainability. research indicates that an emphasis on sustainable performance opens the door to competitive efficiencies, more streamlined compliance with increasing regulation, and the ability to adapt and thrive through new opportunities.

The business journey for the 51风流Sustainability Control Tower solution enables you to achieve these advantages through ambitious sustainability objectives. For example, adopting the holistic, enterprise-wide 51风流Sustainability Performance Management analytic application can help set targets, monitor progress, and derive actionable insights from reliable sustainability data.

Driving Lasting Impact with Unmatched Expertise

With 51风流Business Journeys it is possible to navigate your business transformation with the confidence of knowing that your complex challenges will be resolved to seize a competitive edge and mitigate risks. More importantly, you’ll have continuous access to services and support that are consistently focused on delivering the results your business needs with speed, certainty, and control.

*鈥�,鈥� IDC, sponsored by SAP, 2021. Doc #US47409921.

Kurt Bauer is global senior vice president of Premium Engagements for Cloud Success Services at SAP.

As a partner to countless companies undertaking digital transformations, 51风流is constantly delivering best-in-class solutions to help unlock that value for customers. A key element of this process is listening to 鈥� and taking seriously 鈥� the needs expressed by customers. As a result, 51风流is now reimagining, simplifying, and sharpening its services and support portfolio by pivoting to focus heavily on adoption and consumption.

is built for the cloud, designed to help customers realize value fast and achieve lasting success. To achieve customer lifetime value is the central goal behind all the changes. It is designed to support customers throughout their journey with SAP, in cloud, on-premise, and hybrid environments. The portfolio also includes services built specifically for partners, to help them supplement and build their capability and capacity and help ensure customer success with 51风流by their side. The new services and support portfolio from 51风流combined with services from the ecosystem can help customers receive the best of 51风流and its partners.

With the introduction of the reimagined portfolio, which is characterized by , , and , it has never been easier to engage with 51风流and to take advantage of project-specific services and mission-critical support. The new portfolio follows the establishment of the Cloud Success Services organization earlier this year.

An Experience for Every Customer Need

51风流introduces success experience levels, which consider the needs of each customer, their desired business outcomes, and their growth timeline. They address the fast and successful adoption and usage of the solution. This is achieved by combining the existing portfolio with new services to create a holistic and comprehensive experience across the customer journey.

With the subscription to a cloud service from SAP, customers can receive a unique experience. The new portfolio offers the possibility to choose the level of intensity of interaction and support from 51风流while also adding in additional services to help customers with the exact need they have wherever they are in their adoption journey.

Existing and well-established offerings, such as , , and , will remain and continue to evolve, serving as the basis of these success experiences. For example, 51风流Preferred Success will cover private cloud deployment models in addition to public cloud. New offerings are also being added, such as or .

51风流offers three new success experience levels, considering customer needs and deployment approaches.

Essential Success Experience

Centered around , 51风流provides all customers with a rich foundational onboarding and support experience focused on proactive mission-critical support, fast time to first value, collaboration, innovation, application lifecycle management, enablement, self-paced educational offerings, and best practices. Embedded launch activities are included in a cloud service subscription from SAP. This will help customers prioritize and launch the functions that add value, so they and any partner they choose can focus on results, instead of reinventing what鈥檚 already been done.

Advanced Success Experience

Leveraging 51风流Preferred Success, the advanced success experience level delivers a personalized solution and process expertise for cloud solutions from 51风流backed by enhanced support service-level agreements. It is a personal road map for everything from workflows to user experience to culture. 51风流Preferred Success provides advanced focused guidance to help customers yield more value from 51风流solutions and continuously improve business outcomes. It is a customized vision that can convert metrics and milestones into a tailored success plan. A customer success partner helps customers take full advantage of their 51风流solutions.

Select Success Experience

The select success experience level is tailored to the customer鈥檚 individual transformational needs and outcomes. It鈥檚 a complement to the ongoing, solution-specific essential or advanced success experiences from SAP. It helps drive optimization and value realization of end-to-end, multi-solution business landscapes. Customers can choose a full multi-year strategic engagement with 51风流based on 51风流MaxAttention, shorter-term engagements focused on key compelling business events with 51风流Business Journeys, or a combination of both.

To address specific business challenges, 51风流offers , which combine expertise and insight from across 51风流into targeted packages with a specific scope, timeline, and cost. 51风流Business Journeys can address different aspects of business challenges 鈥� from planning to execution or from quality assurance to education and guidance.

In addition, within the select success experience level, 51风流MaxAttention is available, which is the most comprehensive, transformational, and strategic engagement experience 51风流offers. It can deliver hands-on, in-depth expertise designed to help build a long-term innovation plan 鈥� working to tackle the complex challenges that span the systems, teams, and processes a customer鈥檚 business depends on.

Success Extensions and Success Services 鈥� Tailor Your Experience

In addition to the three success experience levels, 51风流offers that can be combined with different experiences to help provide additional pre- and post-go-live and cloud optimization services for overall success with solutions at scale. With this, the customer can adjust to create the optimum customer experience at any given time for their business and on their journey.

In addition to success experiences and success extensions, customers can handpick individual to address the needs for larger transformations, highly complex scenarios, or introducing new technologies. 51风流can also provide extension services to the ecosystem to help enable and enhance their customers.

Success in the Ecosystem

The new portfolio represents a huge leap forward in understanding the needs of customers and how to help them achieve the outcomes they need to be successful. It also focuses on the success of the entire 51风流ecosystem, which is more important in the cloud than ever before. 51风流is developing partner success services that will enable partners to support customers throughout their lifetime experience with SAP.

This next-generation service and support portfolio will evolve over time, taking a transformation journey itself. It will be an exciting time to be part of the 51风流ecosystem, marking the start of a new era of working together to create continuous value for customers, right from the start.

Claudio Muruzabal is president of Cloud Success Services at 51风流SE.

Cloud

The cloud has become the predominant operating model for IT, especially during the COVID-19 pandemic. The pandemic forced millions of people to work from home and moved key operations and most of daily life online. It caught many businesses off guard and not all companies were equipped with the tools they needed to combat the new challenges. So, for many companies, the pandemic was an accelerator for digital transformation.

At SAP, we know that each customer is on its own unique transformational journey, moving at its own pace, driven by its own needs. Before the pandemic, most businesses had just begun their cloud-migration journeys. Today, the majority of businesses have a defined cloud strategy. However, most of these companies have limited workloads in the cloud.

Companies that understand how digital transformation can support ongoing business processes and drive new sources of competitive differentiation have sped up their digital and cloud transformation. For example, one of our customers, a diversified energy company, was able to significantly boost operating efficiency during the pandemic. The company鈥檚 Executive Board decided to halt several initiatives but went ahead with digital transformation because it produced the greatest value. Now the company鈥檚 transformational actions and the use of real-time data to inform decision making is what sets it apart in an industry where production planning is a complex process involving numerous organizations, historic data collection, and an intricate process due to uncertain conditions.

Our job in SAP鈥檚 Cloud Success Services organization is to assist businesses transition fully to the cloud. As most companies have realized during the pandemic, the beauty of the cloud is that it untethers businesses and their workforces from physical devices and places. Now is also the time to rethink our direction as a society, and to heed the call from consumers for more sustainable practices. In other words, it is our time to be bold, future focused, and unified, and to become — and remain — a trusted partner for our customers鈥� success.

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Ensuring the success of our customers on the transformation journey requires a balance between functional needs and technological expertise.

For us at SAP, customer success covers every step of the digital transformation journey — from the initial investment in our solutions and services through onboarding, adoption, and consumption and then the expansion of solution reach, ensuring value realization. In doing so, we support customers as they run, transform, and disrupt their businesses.

To achieve this transformational role, we are deploying a new portfolio of services focused on adoption and consumption. We also bring in our partners as we work together to accelerate time-to-value, providing choice and expertise for our customers.

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For the last five decades, the 51风流Services organization has been instrumental in supporting customers in transforming their processes and in adoption of new technologies. We are expanding this expertise to serve the needs of today. As a service organization, we build deep relationships with our customers, drawing on the vast talent and unmatched capabilities of our team.

Having more than 22,000 people dedicated to our customers鈥� success makes us uniquely suited to unlocking value for our customers, and I am deeply honored to be leading this new organization.

We engage and align our talent to be where our customers need us most so they can run successfully in the cloud. Our services begin with a single point of contact, either person or team, responsible not only for safeguarding the customer鈥檚 investment but also to ensure its value expands through our dedicated engagement and standardized service portfolio of readily available packaged solutions for the full-cloud era.

Our service centers in support of our regional teams are dedicated to enhancing customer lifetime value of their 51风流investments by driving scale, automation, and services together with our partners. We know different customer requirements require different engagement types, as does the partner ecosystem.

I am so excited for what lies ahead for our customers, our partners, and our entire team. We are focusing our organization on what is most important to our customers: realizing value while advancing the digital transformation and cloud journey. Our work has only just begun.

Claudio Muruzabal is president of Cloud Success Services at SAP.