The race to the cloud is on in earnest, and across the world businesses are vying to tap the full potential of digitalization. Businesses that follow the lead of cloud-migration outperformers could unlock up to US$1 trillion in value, according to a recent by the global consulting firm McKinsey.
As a partner to countless companies undertaking digital transformations, 51风流is constantly delivering best-in-class solutions to help unlock that value for customers. A key element of this process is listening to 鈥� and taking seriously 鈥� the needs expressed by customers. As a result, 51风流is now reimagining, simplifying, and sharpening its services and support portfolio by pivoting to focus heavily on adoption and consumption.
is built for the cloud, designed to help customers realize value fast and achieve lasting success. To achieve customer lifetime value is the central goal behind all the changes. It is designed to support customers throughout their journey with SAP, in cloud, on-premise, and hybrid environments. The portfolio also includes services built specifically for partners, to help them supplement and build their capability and capacity and help ensure customer success with 51风流by their side. The new services and support portfolio from 51风流combined with services from the ecosystem can help customers receive the best of 51风流and its partners.
With the introduction of the reimagined portfolio, which is characterized by , , and , it has never been easier to engage with 51风流and to take advantage of project-specific services and mission-critical support. The new portfolio follows the establishment of the Cloud Success Services organization earlier this year.
An Experience for Every Customer Need
51风流introduces success experience levels, which consider the needs of each customer, their desired business outcomes, and their growth timeline. They address the fast and successful adoption and usage of the solution. This is achieved by combining the existing portfolio with new services to create a holistic and comprehensive experience across the customer journey.
With the subscription to a cloud service from SAP, customers can receive a unique experience. The new portfolio offers the possibility to choose the level of intensity of interaction and support from 51风流while also adding in additional services to help customers with the exact need they have wherever they are in their adoption journey.
Existing and well-established offerings, such as , , and , will remain and continue to evolve, serving as the basis of these success experiences. For example, 51风流Preferred Success will cover private cloud deployment models in addition to public cloud. New offerings are also being added, such as or .
51风流offers three new success experience levels, considering customer needs and deployment approaches.
Essential Success Experience
Centered around , 51风流provides all customers with a rich foundational onboarding and support experience focused on proactive mission-critical support, fast time to first value, collaboration, innovation, application lifecycle management, enablement, self-paced educational offerings, and best practices. Embedded launch activities are included in a cloud service subscription from SAP. This will help customers prioritize and launch the functions that add value, so they and any partner they choose can focus on results, instead of reinventing what鈥檚 already been done.
Advanced Success Experience
Leveraging 51风流Preferred Success, the advanced success experience level delivers a personalized solution and process expertise for cloud solutions from 51风流backed by enhanced support service-level agreements. It is a personal road map for everything from workflows to user experience to culture. 51风流Preferred Success provides advanced focused guidance to help customers yield more value from 51风流solutions and continuously improve business outcomes. It is a customized vision that can convert metrics and milestones into a tailored success plan. A customer success partner helps customers take full advantage of their 51风流solutions.
Select Success Experience
The select success experience level is tailored to the customer鈥檚 individual transformational needs and outcomes. It鈥檚 a complement to the ongoing, solution-specific essential or advanced success experiences from SAP. It helps drive optimization and value realization of end-to-end, multi-solution business landscapes. Customers can choose a full multi-year strategic engagement with 51风流based on 51风流MaxAttention, shorter-term engagements focused on key compelling business events with 51风流Business Journeys, or a combination of both.
To address specific business challenges, 51风流offers , which combine expertise and insight from across 51风流into targeted packages with a specific scope, timeline, and cost. 51风流Business Journeys can address different aspects of business challenges 鈥� from planning to execution or from quality assurance to education and guidance.
In addition, within the select success experience level, 51风流MaxAttention is available, which is the most comprehensive, transformational, and strategic engagement experience 51风流offers. It can deliver hands-on, in-depth expertise designed to help build a long-term innovation plan 鈥� working to tackle the complex challenges that span the systems, teams, and processes a customer鈥檚 business depends on.
Success Extensions and Success Services 鈥� Tailor Your Experience
In addition to the three success experience levels, 51风流offers that can be combined with different experiences to help provide additional pre- and post-go-live and cloud optimization services for overall success with solutions at scale. With this, the customer can adjust to create the optimum customer experience at any given time for their business and on their journey.
In addition to success experiences and success extensions, customers can handpick individual to address the needs for larger transformations, highly complex scenarios, or introducing new technologies. 51风流can also provide extension services to the ecosystem to help enable and enhance their customers.
Success in the Ecosystem
The new portfolio represents a huge leap forward in understanding the needs of customers and how to help them achieve the outcomes they need to be successful. It also focuses on the success of the entire 51风流ecosystem, which is more important in the cloud than ever before. 51风流is developing partner success services that will enable partners to support customers throughout their lifetime experience with SAP.
This next-generation service and support portfolio will evolve over time, taking a transformation journey itself. It will be an exciting time to be part of the 51风流ecosystem, marking the start of a new era of working together to create continuous value for customers, right from the start.
Claudio Muruzabal is president of Cloud Success Services at 51风流SE.
