51风流Customer Experience Archives - 51风流Southeast Asia News Center News about 51风流Southeast Asia Wed, 28 May 2025 02:10:00 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 Unilab Taps RISE with 51风流on AWS to Drive Digital Transformation and Long-Term Sustainable Growth /sea/2025/05/unilab-taps-rise-with-sap-on-aws-to-drive-digital-transformation-and-long-term-sustainable-growth/ Wed, 28 May 2025 02:09:59 +0000 /sea/?p=6317 MANILA, PHILIPPINES 鈥 28 May 2025 鈥 51风流today announced that Unilab, Inc., Philippines鈥 largest pharmaceutical and healthcare company, has embarked on a strategic business...

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MANILA, PHILIPPINES 鈥 28 May 2025 today announced that Unilab, Inc., Philippines鈥 largest pharmaceutical and healthcare company, has embarked on a strategic business transformation initiative powered by , a comprehensive transformation journey to help enterprises transition to cloud ERP and unlock the full potential of 51风流Business Suite. More than just a technology upgrade, this transformation will enable Unilab to reimagine its business processes with AI-powered enterprise applications.

As Unilab commemorates its 80th anniversary in 2025, the company is preparing for the future by leveraging 51风流S/4HANA Cloud 鈥 offered as part of RISE with 51风流鈥 to drive standardization, operational efficiency, and economies of scale. Having implemented 51风流ERP Central Component (51风流ECC) since 2005 as the ERP platform to support its operations in the Philippines, Unilab鈥檚 next 20-year vision is to ensure long-term competitiveness while optimizing operations across markets.

To further strengthen its operations, Unilab is adopting鈥疪ISE with SAP鈥痮n Amazon Web Services (AWS) to enhance decision-making and operational efficiency. This transition will modernize its core ERP systems and introduce鈥痭ew solution components and capabilities, powered by 51风流Business Suite, including 51风流Business AI and 51风流Business Technology Platform (51风流BTP), equipping Unilab with the agility to better navigate the complexities of the鈥痯harmaceutical industry. Additionally,鈥疷nilab is streamlining its supply chain and manufacturing processes, and integrating more automation and data analytics鈥痶o drive greater efficiency.

鈥淭wenty years ago, we were running on multiple tech platforms, but it was a much simpler business back then,鈥 said Sebastian Frederick Baquiran, President and CEO, Unilab, Inc. 鈥淭oday, not only does Unilab Group have a strong product business in pharmaceuticals, we now have a significant and growing healthcare service business.听 It is our vision to be the champions of healthcare and life sciences in this part of the world鈥 and this moment presents a golden opportunity to further streamline and enhance our processes and policies.鈥

鈥淯nilab鈥檚 adoption of RISE with 51风流on AWS underscores how leading organizations in Philippines are embracing innovation and cloud technology to tackle complex industry challenges,鈥 said Jill Santos, Managing Director, 51风流Philippines. 鈥淏y modernizing its core systems with 51风流S/4HANA Cloud and leveraging standardized framework and proven transformation methodology offered in RISE with SAP, Unilab is building a future-ready enterprise鈥攐ne that is more agile, operationally efficient, and competitive in the evolving pharmaceutical landscape.鈥

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SAP鈥檚 鈥楬eart Matters Campaign鈥 Wins Singapore Brand Experience of the Year – Technology in Asian Experience Awards /sea/2021/11/saps-heart-matters-campaign-wins-singapore-brand-experience-of-the-year-technology-in-asian-experience-awards/ Tue, 09 Nov 2021 07:45:36 +0000 /sea/?p=2428 The awards programme recognises the ingenious initiatives of creative companies delivering meaningful brand experiences to their stakeholders in all industries in Asia.

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As organisations work overtime to improve their customers鈥 experience in today鈥檚 highly technological world, it is easy to forget that digital is merely a means to an end. The raison d鈥檈虃tre of top-performing brands had always revolved around establishing an emotive connection with customers. But how can we give customers exactly what they want, when they want it, whilst simultaneously humanising the gap between digital actions and our heartstrings?

We intuitively understand that genuine customer experience is an affair of the heart. Much like the friends we love to spend time with, we want to hang out with a brand that is trustworthy, empathetic, generous, and shares our values and concern for others. We are attracted to brands that take care of us and of what matters for us, not someone who only ever calls to ask for favours. At the core, this is why 51风流Customer Experience APJ built the Heart Matters campaign. Pinned on one fundamental question: what kind of customer experience (CX) would outlast any crisis and thrive in the future? They believe it is the kind of CX that comes from the heart, from companies that have a greater purpose and focus on things beyond profit and loss鈥攖hings like people, the planet, and prosperity.

At the heart of this initiative is research; they wanted to hear directly from the mouth of the customers, and they engaged their Qualtrics research team to conduct the survey. The main objective is to find out about what consumers expect from the brands they buy from, and more importantly, if the experiences they have had, meet their expectations. In total, they surveyed close to 6,000 consumers across the Asia Pacific (APAC) region to find out more about what people care about, mainly how their views of brands correlate with their spending, as well as what matters most when it comes to customer experience. Questions were posed to customers across a range of age groups in Australia, Singapore, Japan, South Korea (Korea), India, Malaysia, and Thailand.

Depending on the country, respondents were asked questions on a total of six different industries, including supermarkets, telecommunication providers, hotels and entertainment, and consumer goods retailers dealing with fashion, electronics, and furniture. The campaign was launched on 5 May 2021, in a record time of just twelve weeks compared to the six-month minimum required to build an integrated, multi-touch campaign as such. It has garnered close to 100 media coverage across APAC and an impressive amount of pipeline to the business. The campaign is still running and full results are expected to come through by the end of this year.

For this effort, 51风流Customer Experience APJ received the 鈥淪ingapore Brand Experience of the Year – Technology鈥 award in the recently concluded Asian Experience Awards, presented by Asian Business Review. The awards programme recognises the ingenious initiatives of creative companies delivering meaningful brand experiences to their stakeholders in all industries in Asia.

The full Heart Matters report can be downloaded at .

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51风流Named a Leader in 2021 Gartner Magic Quadrant for Digital Commerce /sea/2021/09/sap-named-a-leader-in-2021-gartner-magic-quadrant-for-digital-commerce/ Thu, 16 Sep 2021 02:22:44 +0000 /sea/?p=2248 WALLDORF听鈥 51风流has been named a Leader in the 2021 Gartner Magic Quadrant for Digital Commerce for the seventh time.

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WALLDORF听鈥斕(NYSE: SAP) today announced it has been named a Leader in the 2021 Gartner庐 Magic Quadrant™ for Digital Commerce* for the seventh time. In its latest 2021 report, Gartner assessed solutions from 17 vendors including听.

Brands globally, including appliance manufacturer De鈥橪onghi, nutritional products distributor Kyani and retailer Abrakadabra, have recently selected 51风流solutions to help deliver a rich, personalized omnichannel e-commerce experience that is reliable and scales to meet the demands of their customers.

鈥淲e believe this latest positioning as a Leader by Gartner is why brands across industries and geographies are turning to 51风流to broaden their commerce reach without compromising flexibility,鈥 said Nuno Pedro, global head, Commerce Solutions, SAP. 鈥淒igital commerce solutions from 51风流enable success across different industries, marketplaces and business models by providing customers enjoyable, individually relevant, in-the-moment experiences.鈥

, which include听听and听, help brands convert more customers by turning engagements into personal, shoppable moments. Additional companies that recently chose digital commerce solutions from 51风流in the first half of 2021 include the following:

  • Hangcha Group听is one of the largest forklift manufacturers in China and among the top 10 in the world. Hangcha Group chose 51风流Commerce Cloud to simplify its front-end sales order intake process and integrate with its back-end digital core system, supporting the group鈥檚 business transformation and boosting sales revenue.
  • JOY, a Swedish fashion retailer, no longer has any physical stores and is instead focusing on e-commerce and personalized fashion advice. Its founders see JOY as a startup building next-generation e-commerce based on AI and slow fashion 鈥 a more sustainable alternative with clothes lasting several seasons. JOY is also the first company in the world that has selected the combination of the cloud-based solution 51风流Upscale Commerce and the 51风流Emarsys Customer Engagement platform.
  • Perfumes y Esencias Fraiche, a Mexican company specializing in fragrances and essences that serves more than 20 million people through different sales channels, chose 51风流Commerce Cloud and 51风流Marketing Cloud. With these solutions, the company can strengthen its online presence to meet new consumer needs, using a solid digital strategy that enables personalized fragrance sales for its customers and through thousands of distributors.
  • WAGO Kontakttechnik GmbH & Co. KG is a leading German manufacturer of electrical connections and components, and a specialist in spring clamps for automation. It recently implemented 51风流Commerce Cloud solutions as part of its cloud transformation. With 51风流Commerce Cloud integrated with 51风流Marketing Cloud and the 51风流ERP application, it plans to provide a great e-commerce experience for its business-to-business (B2B) customers.
  • Wacker Chemie听is a leading German player in highly developed specialty products for several industrial sectors. It recently implemented 51风流Commerce Cloud as its new B2B e-commerce system to increase sales and improve customer satisfaction.

Digital commerce solutions from 51风流are part of the听听portfolio, which goes beyond traditional CRM solutions by bringing together customer data, experiential and operational data, and machine learning.

To learn more, download a听, including Gartner鈥檚 in-depth analysis of the digital commerce landscape.

51风流was also recognized for the third consecutive year as a Leader in the听2021 Gartner Magic Quadrant for Sales Force Automation.** Additionally, Emarsys, now part of SAP, was recently named a Leader for the third time in the听2021 Gartner Magic Quadrant for Personalization Engines.***

Media Contact:
Samantha Finnegan, +1 (415) 377-0475,听samantha.finnegan@sap.com, ET
51风流Press Room;听press@sap.com

*Gartner, 鈥淢agic Quadrant for Digital Commerce,鈥 Jason Daigler, Yanna Dharmasthira, Sandy Shen, Penny Gillespie, Mike Lowndes, Aditya Vasudevan, August 31, 2021.
**Gartner, 鈥淢agic Quadrant for Sales Force Automation,鈥 Adnan Zijadic, Ilona Hansen, Melissa Hilbert, Steve Rietberg, August 4, 2021.
***Gartner, 鈥淢agic Quadrant for Personalization Engines,鈥 Jason McNellis, Claire Tassin, Jennifer Polk, July 19, 2021.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥 鈥渂elieve,鈥 鈥渆stimate,鈥 鈥渆xpect,鈥 鈥渇orecast,鈥 鈥渋ntend,鈥 鈥渕ay,鈥 鈥減lan,鈥 鈥減roject,鈥 鈥減redict,鈥 鈥渟hould鈥 and 鈥渨ill鈥 and similar expressions as they relate to 51风流are intended to identify such forward-looking statements. 51风流undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP鈥檚 future financial results are discussed more fully in SAP鈥檚 filings with the U.S. Securities and Exchange Commission (鈥淪EC鈥), including SAP鈥檚 most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
漏 2021 51风流SE. All rights reserved.
51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see听听for additional trademark information and notices.


This was originally published on the global 51风流News Center.

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51风流Recognized as a Leader in 2021 Gartner Magic Quadrant for Sales Force Automation /sea/2021/08/sap-recognized-as-a-leader-in-2021-gartner-magic-quadrant-for-sales-force-automation/ Tue, 10 Aug 2021 11:06:21 +0000 /sea/?p=2182 WALLDORF听鈥斕51风流SE听(NYSE: SAP) today announced it is again recognized as a Leader in the 2021 Gartner Magic Quadrant™ for Sales Force Automation.* This is the...

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WALLDORF鈥斕(NYSE: SAP) today announced it is again recognized as a Leader in the 2021 Gartner Magic Quadrant™ for Sales Force Automation.* This is the third consecutive year that 51风流has been recognized as a Leader based on its 鈥渁bility to execute鈥 and 鈥渃ompleteness of vision.鈥 In its latest report, Gartner assessed 51风流for the听听solution.

鈥淏usinesses that understand their customers can ultimately improve how they engage with them and build relationships that last,鈥 said Sameer Patel, chief marketing and solution officer for 51风流Customer Experience. 鈥51风流Sales Cloud empowers organizations to deliver customer-centric processes that maximize sales by addressing customers鈥 needs at each stage of their purchase journey. With the integrated 51风流Customer Experience portfolio of cloud solutions, businesses can manage the complete customer experience to improve outcomes based on empathy and trust.鈥

The 51风流Sales Cloud solution is part of the听听portfolio, which goes beyond traditional CRM solutions by bringing together customer data, experiential and operational data, and machine learning. 51风流Customer Experience offers organizations a complete platform to address all customer interactions using a common data model and functionality from commerce, marketing, sales and service to address their business needs.

To learn more, download a听听of the report, including Gartner鈥檚 in-depth analysis of the sales force automation landscape.

Media Contact:
Susan Miller, +1 (610) 661-9225,听susan.miller@sap.com, ET
51风流Press Room;听press@sap.com

*Gartner, Magic Quadrant for Sales Force Automation, Adnan Zijadic, Ilona Hansen, Melissa Hilbert, Steve Rietberg, 4 August 2021.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥 鈥渂elieve,鈥 鈥渆stimate,鈥 鈥渆xpect,鈥 鈥渇orecast,鈥 鈥渋ntend,鈥 鈥渕ay,鈥 鈥減lan,鈥 鈥減roject,鈥 鈥減redict,鈥 鈥渟hould鈥 and 鈥渨ill鈥 and similar expressions as they relate to 51风流are intended to identify such forward-looking statements. 51风流undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP鈥檚 future financial results are discussed more fully in SAP鈥檚 filings with the U.S. Securities and Exchange Commission (鈥淪EC鈥), including SAP鈥檚 most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
漏 2021 51风流SE. All rights reserved.
51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see听听for additional trademark information and notices.

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DoHome Drives Business Innovation with Digital Transformation /sea/2020/11/dohome-drives-business-innovation-with-digital-transformation/ Sun, 08 Nov 2020 05:16:19 +0000 /sea/?p=2403 Leadership Conversation Series DoHome Plc. Drives Business Innovation with Digital Transformation 听Dohome Plc is a Thailand-based company that provides construction materials, home improvement and furnishing...

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Leadership Conversation Series
DoHome Plc. Drives Business Innovation with Digital Transformation

Dohome Plc is a Thailand-based company that provides construction materials, home improvement and furnishing supplies, and household appliances. It is one of only two Isan province-based companies listed on the Stock Exchange of Thailand with a market value of more than US $1 billion. In this series we speak to Mrs. Saliltip Ruangsuttipap, Deputy Managing Director- Accounting, Finance and Organization Support about the company鈥檚 expansion plans and digital transformation initiatives.

Tell us more about Dohome Plc

Dohome is a family business, established in Ubon Ratchathani, a major rice-growing region in Isan, about 600km north of Bangkok. Our goal is to be a 鈥榦ne stop shop鈥 for consumers, offering a range of construction materials and home furnishings, at higher quality but lower prices. Four years ago, we expanded our business to Bangkok and continue to grow in Thailand. We currently operate 14 retail outlets and plan to increase this to 32 by 2025.

As a family-run business, we put our people first in everything we do. Dohome empowers our employees to be innovative and creative within our organisation and to create a happy workplace, together. Dohome considers our business partners very important in our success as well as our duty to society in being a responsible and socially conscious business.

Technology has been at the core of an organization’s ability to become more agile and resilient. How did Dohome respond to COVID-19 disruptions and transform to become more future-ready?

Since the start of the pandemic, we have seen a gradual change in our customer behaviour. With majority of the retail stores being shut down and more people staying at home, there was a growing trend for home improvement projects and interior decoration. Retailers such as Dohome traditionally relied on customer footfall in retail stores; but last year, e-commerce played a significant role in shaping new consumer buying patterns.

As such, we quickly adapted to the new way of doing business to maintain our growth. One key priority for us was to strengthen our e-commerce platform. We also quickly deployed a 鈥榗hange management鈥 team to ensure that all of our employees were aware of the new direction we were taking and would be aligned with the new initiatives that were being implemented.

For us, before any digital transformation would take place, it was very important to ensure that our people would understand the objectives, get upskilled, and be driven towards the same goals. With strong support from Dohome management, we were ready to embark on technology transformation to strengthen internal capabilities as well as innovate new business models.

Dohome recently selected 51风流to address some of the key challenges. Could you explain what led to this decision? What were some of the benefits?

Investing in the right technology was a first step towards growing the business and achieving our goals. Our strategy was to unify our data and automate business processes and for that we digitized our core with 51风流S4/HANA. Storing information in a centralised location made it easily accessible to everyone in our organisation. This allowed for better collaboration and planning. In addition, accessing real-time data vastly improved our inventory and stock turnover and aided to better forecasting. A reduction in replenishment lead time helped to reduce safety stock levels and prevent waste. Achieving these new efficiencies helped us better serve customer needs by supplying the right products at the right time. We also leveraged 51风流Intelligent Robotic Process Automation (iRPA) to reduce manual processes and boosted efficiency in our regular day-to-day activities, especially finance department.

For our company, it was vital that employees followed the same learning curve to keep pace with the future growth of Dohome. As such, 51风流SuccessFactors was the next stage of technology implementation, in line with our people-first strategy. We implemented Learning Management System to train employees and evolve our workforce to adapt to change.

The knowledge and expertise of 51风流teams as well as implementation partners 鈥 Atos for 51风流S4HANA & ABeam Consulting for 51风流Successfactors, provided an excellent all-round support system. 听With new technology, today our organization and our people are more empowered to deal with the uncertainties of the future.

Many companies are undergoing digital transformation to prepare themselves for a post-pandemic era. What would be your advice to them?听

Digital transformation helps an organisation keep up with emerging customer demands and new market opportunities. It is no longer considered a luxury investment but is definitely necessary for business survival in this new normal. Digital transformation is a constant evolution and will continue to drive economic competitiveness. When we consider the post-pandemic period, one thing is certain: consumer digital habits have changed forever. Customers are shopping online more and using more connected devices such as smartphones, tablets, and smart voice speakers. Organisations must take these new trends into consideration to attract and retain consumers in a digital world.

 

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Leadership Conversations
DoHome Plc. Drives Business Innovation with Digital Transformation

喔氞福喔脆俯喔编笚 喔断腹喙傕府喔 喔堗赋喔佮副喔 (喔∴斧喔侧笂喔) 喙喔涏箛喔權斧喔權付喙堗竾喙冟笝喔溹腹喙夃笝喔赤箖喔權笜喔膏福喔佮复喔堗竸喙夃覆喔涏弗喔掂竵 喔勦箟喔侧釜喙堗竾 喙佮弗喔班箖喔箟喔氞福喔脆竵喔侧福喔斷箟喔侧笝喔о副喔笖喔膏竵喙堗腑喔福喙夃覆喔囙箒喔ム赴喔父喔涏竵喔`笓喙屶笗喔佮箒喔曕箞喔囙笟喙夃覆喔權箒喔氞笟喔勦福喔氞抚喔囙笀喔 喔犩覆喔⑧箖喔曕箟喙佮笝喔о竸喔脆笖喔佮覆喔`笖喔赤箑喔權复喔權笜喔膏福喔佮复喔 鈥溹竸喔`笟 喔栢腹喔 喔斷傅鈥︵笚喔掂箞喔断腹喙傕府喔♀

DOHOME 喙喔傕箟喔侧笚喔赤竵喔侧福喔嬥阜喙夃腑喔傕覆喔⑧斧喔ム副喔佮笚喔`副喔炧涪喙屶箖喔權笗喔ム覆喔斷斧喔ム副喔佮笚喔`副喔炧涪喙 喙喔∴阜喙堗腑喔о副喔權笚喔掂箞 6 喔复喔囙斧喔侧竸喔 2562 喔斷箟喔о涪喔`覆喔勦覆 IPO 7.80 喔氞覆喔 喔勦复喔斷箑喔涏箛喔權浮喔灌弗喔勦箞喔侧斧喔ム副喔佮笚喔`副喔炧涪喙屶竵喔о箞喔 14,478 喔ム箟喔侧笝喔氞覆喔 喔堗覆喔佮竵喔侧福喙喔曕复喔氞箓喔曕腑喔⑧箞喔侧竾喔曕箞喔箑喔權阜喙堗腑喔囙箖喔權笚喔膏竵喙 喔斷箟喔侧笝喔傕腑喔囙笟喔`复喔┼副喔椸腐 喔涏副喔堗笀喔膏笟喔编笝喔堗付喔囙浮喔掂浮喔灌弗喔勦箞喔侧斧喔ム副喔佮笚喔`副喔炧涪喙 (Market Cap) 喔佮抚喙堗覆 60,000 喔ム箟喔侧笝喔氞覆喔 喔栢阜喔箑喔涏箛喔權斧喔權付喙堗竾喙冟笝喔腑喔囙競喔竾喔氞福喔脆俯喔编笚喔椸覆喔囙笭喔侧竸喔曕赴喔о副喔權腑喔竵喙喔夃傅喔⑧竾喙喔笝喔粪腑喔椸傅喙堗笀喔斷笚喔班箑喔氞傅喔⑧笝喙冟笝喔曕弗喔侧笖喔弗喔编竵喔椸福喔编笧喔⑧箤喙佮弗喔班浮喔掂浮喔灌弗喔勦箞喔侧斧喔ム副喔佮笚喔`副喔炧涪喙屶釜喔灌竾喔父喔

DOHOME 喙喔涏箛喔權笜喔膏福喔佮复喔 Modern Trade 喔副喔權笖喔编笟喔曕箟喔權箚 喔嬥付喙堗竾喔∴傅喔箞喔о笝喙佮笟喙堗竾喔佮覆喔`笗喔ム覆喔斷腑喔⑧腹喙堗笚喔掂箞喔涏福喔班浮喔侧笓 2.7%听 (喔椸傅喙堗浮喔: 喔佮福喔班笚喔`抚喔囙笧喔侧笓喔脆笂喔⑧箤 喔箟喔侧竾喔复喔囙笀喔侧竵喔`覆喔⑧竾喔侧笝喔о复喔堗副喔⑧竵喔`父喔囙辅喔`傅) 喙傕笖喔⑧箖喔權笡喔 2564 喔∴傅喔佮覆喔`箑喔曕复喔氞箓喔曕笚喔掂箞喙傕笖喔斷箑喔斷箞喔 喔堗覆喔佮笢喔ム竵喔侧福喔斷赋喙喔權复喔權竾喔侧笝喙冟笝喔娻箞喔о竾喙勦笗喔`浮喔侧釜 1 喙佮弗喔 2 喔氞福喔脆俯喔编笚喔 喔∴傅喔⑧腑喔斷競喔侧涪喔`抚喔∴箑喔曕复喔氞箓喔 33.7% 喙佮弗喔 38.3% (YoY) 喔⑧腑喔斷競喔侧涪喔堗覆喔佮釜喔侧競喔侧箑喔斷复喔 (SSSG) 喙喔曕复喔氞箓喔 22.5% 喙佮弗喔 23.6% (YoY) 喔堗覆喔佮竵喔ム涪喔膏笚喔樴箤喔曕箞喔侧竾喙 喔`抚喔∴笘喔多竾喔椸傅喔∴竾喔侧笝喔椸傅喙堗笧喔`箟喔浮喙佮弗喔班箒喔傕箛喔囙箒喔佮福喙堗竾喔∴覆喔佮涪喔脆箞喔囙競喔多箟喔 喙冟笝喔娻箞喔о竾喔勦福喔多箞喔囙笡喔掂箒喔`竵喔堗付喔囙笚喔赤箖喔箟喔氞福喔脆俯喔编笚喔 喔∴傅喔`覆喔⑧箘喔斷箟喔`抚喔∴笚喔编箟喔囙釜喔脆箟喔 12,529 喔ム箟喔侧笝喔氞覆喔 喔栢阜喔箑喔涏箛喔權釜喔栢复喔曕复喔腹喔囙釜喔膏笖喔傕腑喔囂 听 喔氞福喔脆俯喔编笚喔

喔娻箞喔о涪喙喔ム箞喔侧箖喔箟喔熰副喔囙箑喔炧复喙堗浮喙喔曕复喔∴箑喔佮傅喙堗涪喔о竵喔编笟 DOHOME

DOHOME 喙喔涏箛喔權笜喔膏福喔佮复喔堗笚喔掂箞喔佮箞喔笗喔编箟喔囙競喔多箟喔權箖喔權笀喔编竾喔抚喔编笖喔父喔氞弗喔`覆喔娻笜喔侧笝喔 喙喔涏箟喔侧斧喔∴覆喔⑧競喔竾喙喔`覆喔勦阜喔竵喔侧福喙喔涏箛喔 鈥極ne stop Home Product Destination鈥 喔赋喔福喔编笟喔溹腹喙夃笟喔`复喙傕笭喔 喙喔`覆喔∴傅喔溹弗喔脆笗喔犩副喔撪笐喙屶浮喔侧竵喔佮抚喙堗覆 100,000 SKU 喙佮弗喔班笖喔赤箑喔權复喔權笜喔膏福喔佮复喔堗笭喔侧涪喙冟笗喙夃箒喔權抚喔勦复喔 鈥溹釜喔脆笝喔勦箟喔 喔勦福喔 喔`覆喔勦覆喔栢腹喔 喔勦父喔撪笭喔侧笧喔斷傅鈥 喙喔∴阜喙堗腑 4 喔涏傅喔椸傅喙堗箒喔ム箟喔 喙喔`覆喔⑧箟喔侧涪喔赋喔權副喔佮竾喔侧笝喙冟斧喔嵿箞喔堗覆喔佮笀喔编竾喔抚喔编笖喔父喔氞弗喔`覆喔娻笜喔侧笝喔掂箑喔傕箟喔侧浮喔侧腑喔⑧腹喙堗箖喔權竵喔`父喔囙箑喔椸笧喔 喔涏副喔堗笀喔膏笟喔编笝喙喔`覆喔∴傅喔覆喔傕覆喔傕笝喔侧笖喙冟斧喔嵿箞喔椸副喙夃竾喔浮喔 14 喔覆喔傕覆 喙佮弗喔班涪喔编竾喔∴傅喙佮笢喔權竵喔侧福喔傕涪喔侧涪喔覆喔傕覆喔涪喙堗覆喔囙笗喙堗腑喙喔權阜喙堗腑喔 喙喔炧阜喙堗腑喙冟斧喙夃竸喔`腑喔氞竸喔ム父喔∴笀喔编竾喔抚喔编笖喔曕箞喔侧竾喙 喔椸傅喙堗浮喔掂辅喔编竵喔⑧笭喔侧笧喙佮弗喔班釜喔侧浮喔侧福喔栢箑喔傕箟喔侧笘喔多竾喔佮弗喔膏箞喔∴弗喔灌竵喔勦箟喔侧箘喔斷箟喔∴覆喔佮涪喔脆箞喔囙競喔多箟喔 喙喔`覆喔∴傅喙佮笢喔權競喔⑧覆喔⑧釜喔侧競喔侧競喔權覆喔斷箖喔笉喙堗箖喔箟喔勦福喔 36 喔覆喔傕覆 喔犩覆喔⑧箖喔權笡喔 2568

喙冟笝喔愢覆喔權赴喔樴父喔`竵喔脆笀喔椸傅喙堗笖喔赤箑喔權复喔權竵喔脆笀喔佮覆喔`箓喔斷涪喔勦福喔笟喔勦福喔编抚 喙喔`覆喙冟斧喙夃竸喔о覆喔∴釜喔赤竸喔编笉喔佮副喔氞笧喔權副喔佮竾喔侧笝喙喔涏箛喔權腑喔编笝喔斷副喔氞箒喔`竵 喙喔`覆喔溹弗喔编竵喔斷副喔權箖喔箟喔炧笝喔编竵喔囙覆喔權競喔竾喙喔`覆喔∴傅喔權抚喔编笗喔佮福喔`浮 喔勦抚喔侧浮喔勦复喔斷釜喔`箟喔侧竾喔福喔`竸喙 喙佮弗喔班釜喔`箟喔侧竾喔笘喔侧笝喔椸傅喙堗笚喔赤竾喔侧笝喔椸傅喙堗浮喔掂竸喔о覆喔∴釜喔膏競喔`箞喔о浮喔佮副喔 DOHOME 喔栢阜喔抚喙堗覆喔勦腹喙堗竸喙夃覆喔椸覆喔囙笜喔膏福喔脆竵喔堗浮喔掂竸喔о覆喔∴釜喔赤竸喔编笉喔∴覆喔佮笗喙堗腑喔勦抚喔侧浮喔赋喙喔`箛喔堗競喔竾喙喔`覆 喙佮弗喔班笗喔ム腑喔斷笀喔權笧喔權副喔佮竾喔侧笝喔傕腑喔囙箑喔`覆喔椸傅喙堗浮喔掂釜喙堗抚喔權釜喔赤竸喔编笉喔∴覆喔佮箖喔權竵喔侧福喔椸赋喙冟斧喙夃腑喔囙竸喙屶竵喔`競喔竾喙喔`覆喙喔曕复喔氞箓喔曕腑喔⑧箞喔侧竾喔⑧副喙堗竾喔⑧阜喔 喙喔`覆喔斷赋喙喔權复喔權笜喔膏福喔佮复喔堗笖喙夃抚喔⑧笝喙傕涪喔氞覆喔⑧笚喔掂箞喔∴傅喔勦抚喔侧浮喔`副喔氞笢喔脆笖喔娻腑喔氞箖喔箞喙冟笀喔曕箞喔釜喔编竾喔勦浮 喙佮弗喔班箑喔涏箛喔權浮喔脆笗喔`笗喙堗腑喔复喙堗竾喙佮抚喔斷弗喙夃腑喔

 

 

喙喔椸竸喙傕笝喙傕弗喔⑧傅喙喔涏箛喔權斧喔编抚喙冟笀喔赋喔勦副喔嵿競喔竾喔勦抚喔侧浮 喔覆喔∴覆喔`笘喔傕腑喔囙腑喔囙竸喙屶竵喔`箖喔箟喙喔佮复喔斷竸喔о覆喔∴竸喔ム箞喔竾喔曕副喔о箒喔ム赴 喔⑧阜喔斷斧喔⑧父喙堗笝喔∴覆喔佮競喔多箟喔 DOHOME 喔`副喔氞浮喔粪腑喔佮副喔氞竵喔侧福 Disruption 喔傕腑喔 COVID-19 喔涪喙堗覆喔囙箘喔 喙佮弗喔班浮喔掂竵喔侧福喙喔涏弗喔掂箞喔⑧笝喙佮笡喔ム竾 喙喔炧阜喙堗腑喙冟斧喙夃笧喔`箟喔浮喔赋喔福喔编笟喔笝喔侧竸喔曕浮喔侧竵喔傕付喙夃笝喔涪喙堗覆喔囙箘喔?

喔權副喔氞笗喔编箟喔囙箒喔曕箞喙喔`复喙堗浮喔∴傅喔佮覆喔`箒喔炧福喙堗福喔班笟喔侧笖喔傕腑喔 COVID-19 喙喔`覆喙勦笖喙夃箑喔箛喔權竵喔侧福喙喔涏弗喔掂箞喔⑧笝喙佮笡喔ム竾喔傕腑喔囙笧喔む笗喔脆竵喔`福喔∴弗喔灌竵喔勦箟喔侧笚喔掂弗喔班笝喙夃腑喔 喙喔權阜喙堗腑喔囙笀喔侧竵喔`箟喔侧笝喔勦箟喔侧笡喔ム傅喔佮釜喙堗抚喔權箖喔笉喙堗笡喔脆笖喔曕副喔о弗喔囙箒喔ム赴喔弗喔侧涪喔勦笝喔曕箟喔竾喔涪喔灌箞喔氞箟喔侧笝 喔堗付喔囙笚喔赤箖喔箟喔溹腹喙夃笟喔`复喙傕笭喔勦箑喔`复喙堗浮喔涏福喔编笟喔涏福喔膏竾喔氞箟喔侧笝喙佮弗喔班笗喔佮箒喔曕箞喔囙笟喙夃覆喔 喙傕笖喔⑧笡喔佮笗喔脆箑喔`覆喔∴副喔佮笀喔班笧喔多箞喔囙弗喔灌竵喔勦箟喔侧笚喔掂箞喙喔斷复喔權箑喔傕箟喔侧箖喔權釜喔侧競喔 喙佮笗喙堗箖喔權笡喔掂笚喔掂箞喙佮弗喙夃抚喔复喔權箑喔椸腑喔`箤喙喔權箛喔曕箘喔斷箟喔∴傅喔氞笚喔氞覆喔椸釜喔赤竸喔编笉喙冟笝喔佮覆喔`竵喔赤斧喔權笖喔`腹喔涏箒喔氞笟喔佮覆喔`笅喔粪箟喔箖喔浮喙堗箚 喔傕腑喔囙笢喔灌箟喔氞福喔脆箓喔犩竸

喔斷箟喔о涪喙喔笗喔膏笝喔掂箟喙喔`覆喔堗付喔囙笡喔`副喔氞箖喔箟喙喔傕箟喔侧竵喔编笟喔о复喔樴傅喔佮覆喔`箖喔浮喙堗箖喔權竵喔侧福喔椸赋喔樴父喔`竵喔脆笀喔涪喙堗覆喔囙福喔о笖喙喔`箛喔 喙喔炧阜喙堗腑喔`副喔佮俯喔侧竵喔侧福喙喔曕复喔氞箓喔曕競喔竾喔氞福喔脆俯喔编笚喔 听 喔复喙堗竾喔赋喔勦副喔嵿腑喔编笝喔斷副喔氞箒喔`竵喔赋喔福喔编笟喙喔`覆喔勦阜喔竵喔侧福喙喔福喔脆浮喔勦抚喔侧浮喙佮競喙囙竾喙佮竵喔`箞喔囙箖喔箟喔佮副喔氞箒喔炧弗喔曕笩喔福喙屶浮喔傅喔勦腑喔∴箑喔∴复喔`箤喔嬥競喔竾喙喔`覆 喔權腑喔佮笀喔侧竵喔權傅喙夃箑喔`覆喔⑧副喔囙笀喔编笖喔椸傅喔 鈥楥hange management鈥 喔傕付喙夃笝喔涪喙堗覆喔囙福喔о笖喙喔`箛喔 喙喔炧阜喙堗腑喙冟斧喙夃箒喔權箞喙冟笀喔о箞喔侧笧喔權副喔佮竾喔侧笝喔椸父喔佮竸喔權笗喔`赴喔笝喔编竵喔栢付喔囙笚喔脆辅喔椸覆喔囙箖喔浮喙堗笚喔掂箞喙喔`覆喔佮赋喔ム副喔囙笖喔赤箑喔權复喔權竵喔侧福喔涪喔灌箞喙佮弗喔班笀喔班箑喔傕箟喔侧浮喔侧箑喔涏箛喔權釜喙堗抚喔權斧喔權付喙堗竾喔傕腑喔囙釜喔脆箞喔囙箖喔浮喙堗箚 喔椸傅喙堗笟喔`复喔┼副喔椸竵喔赤弗喔编竾喔斷赋喙喔權复喔權竵喔侧福

喔赋喔福喔编笟喙喔`覆 喔佮箞喔笝喔椸傅喙堗竵喔侧福喙喔涏弗喔掂箞喔⑧笝喙佮笡喔ム竾喔椸覆喔囙笖喔脆笀喔脆笚喔编弗喔堗赴喙喔佮复喔斷競喔多箟喔權釜喔脆箞喔囙釜喔赤竸喔编笉喔∴覆喔佮竸喔粪腑喔曕箟喔竾喙佮笝喙堗箖喔堗抚喙堗覆喔炧笝喔编竵喔囙覆喔權競喔竾喙喔`覆喔堗赴喙喔傕箟喔侧箖喔堗抚喔编笗喔栢父喔涏福喔班釜喔囙竸喙 喔⑧竵喔`赴喔斷副喔氞笚喔编竵喔┼赴 喙佮弗喔班浮喔膏箞喔囙釜喔灌箞喙喔涏箟喔侧斧喔∴覆喔⑧箑喔斷傅喔⑧抚喔佮副喔 喔斷箟喔о涪喔佮覆喔`釜喔權副喔氞釜喔權父喔權腑喔编笝喙佮競喙囙竾喙佮竵喔`箞喔囙笀喔侧竵喔澿箞喔侧涪喔氞福喔脆斧喔侧福喔傕腑喔 DOHOME 喙喔`覆喔炧福喙夃腑喔∴笚喔掂箞喔堗赴喙喔`复喙堗浮喔斷赋喙喔權复喔權竵喔侧福喙冟笝喔佮覆喔`箑喔涏弗喔掂箞喔⑧笝喙佮笡喔ム竾喙喔椸竸喙傕笝喙傕弗喔⑧傅 喙喔炧阜喙堗腑喙喔福喔脆浮喔福喙夃覆喔囙竸喔о覆喔∴釜喔侧浮喔侧福喔栢笭喔侧涪喙冟笝喔竾喔勦箤喔佮福 喔`抚喔∴笘喔多竾喔佮覆喔`釜喔`箟喔侧竾喔`腹喔涏箒喔氞笟喔樴父喔`竵喔脆笀喙冟斧喔∴箞


DOHOME 喔о覆喔囙箖喔堗箑喔ム阜喔竵 51风流喙喔炧阜喙堗腑喔堗副喔斷竵喔侧福喔佮副喔氞竸喔о覆喔
喔椸箟喔侧笚喔侧涪喔赋喔勦副喔嵿笚喔掂箞喙喔佮复喔斷競喔多箟喔 喔勦父喔撪笂喙堗抚喔⑧腑喔樴复喔氞覆喔⑧釜喔脆箞喔囙笚喔掂箞喔權赋喙勦笡喔腹喙堗竵喔侧福喔曕副喔斷釜喔脆笝喙冟笀喔權傅喙夃箘喔斷箟喙勦斧喔 喔о箞喔侧浮喔掂笡喔`赴喙傕涪喔娻笝喙屶腑喔班箘喔`笟喙夃覆喔?

喔佮覆喔`弗喔囙笚喔膏笝喙冟笝喙喔椸竸喙傕笝喙傕弗喔⑧傅喔椸傅喙堗箑喔浮喔侧赴喔浮喙喔涏箛喔權竵喙夃覆喔о箒喔`竵喔腹喙堗竵喔侧福喙喔曕复喔氞箓喔曕競喔竾喔樴父喔`竵喔脆笀喙佮弗喔班笟喔`福喔ム父喙喔涏箟喔侧斧喔∴覆喔 喔佮弗喔⑧父喔椸笜喙屶競喔竾喙喔`覆喔勦阜喔 喔佮覆喔`福喔о浮喔傕箟喔浮喔灌弗喙佮弗喔班笚喔赤箖喔箟喔佮福喔班笟喔о笝喔佮覆喔`笚喔侧竾喔樴父喔`竵喔脆笀喙喔涏箛喔權箒喔氞笟喔副喔曕箓喔權浮喔编笗喔 喙佮弗喔班笖喙夃抚喔⑧箑喔笗喔膏笝喔掂箟 喙喔`覆喔堗付喔囙箑喔涏弗喔掂箞喔⑧笝喙佮笡喔ム竾喙佮竵喔權斧喔ム副喔佮競喔竾喙喔`覆喙冟斧喙夃箑喔涏箛喔權笖喔脆笀喔脆笚喔编弗喔斷箟喔о涪 51风流S4HANA 喔嬥付喙堗竾喙喔涏箛喔權竵喔侧福喔堗副喔斷箑喔佮箛喔氞競喙夃腑喔∴腹喔ム笚喔掂箞喔椸赋喙冟斧喙夃笚喔膏竵喔勦笝喙冟笝喔竾喔勦箤喔佮福喙喔傕箟喔侧笘喔多竾喙勦笖喙夃竾喙堗覆喔 喔覆喔∴覆喔`笘喔椸赋喔囙覆喔權福喙堗抚喔∴竵喔编笝喙佮弗喔班抚喔侧竾喙佮笢喔權箘喔斷箟喔斷傅喔⑧复喙堗竾喔傕付喙夃笝 喔佮覆喔`箑喔傕箟喔侧笘喔多竾喔傕箟喔浮喔灌弗喙佮笟喔氞箑喔`傅喔⑧弗喙勦笚喔∴箤喔⑧副喔囙笂喙堗抚喔⑧箖喔箟喙喔`覆喔氞福喔脆斧喔侧福喔堗副喔斷竵喔侧福喔复喔權竸喙夃覆喔勦竾喔勦弗喔编竾喙勦笖喙夃笖喔掂涪喔脆箞喔囙競喔多箟喔 喔`赴喔⑧赴喙喔о弗喔侧箖喔權竵喔侧福喙喔曕复喔∴釜喔脆笝喔勦箟喔侧笚喔掂箞喔ム笖喔ム竾喔娻箞喔о涪喔ム笖喔笗喙囙腑喔佮釜喔脆笝喔勦箟喔侧箖喔箟喔涪喔灌箞喙冟笝喔`赴喔斷副喔氞笚喔掂箞喙喔浮喔侧赴喔浮 喔佮覆喔`笟喔`福喔ム父喔涏福喔班釜喔脆笚喔樴复喔犩覆喔炧箖喔浮喙堗箑喔弗喙堗覆喔權傅喙夃笂喙堗抚喔⑧箖喔箟喙喔`覆喔曕腑喔氞釜喔權腑喔囙竸喔о覆喔∴笗喙夃腑喔囙竵喔侧福喔傕腑喔囙弗喔灌竵喔勦箟喔侧箘喔斷箟喔斷傅喔⑧复喙堗竾喔傕付喙夃笝

喔椸副喙夃竾喔權傅喙夃箑喔`覆喔⑧副喔囙箖喔娻箟喔涏福喔班箓喔⑧笂喔權箤喔堗覆喔 51风流Intelligent Robotic Process Automation (IRPA) 喙喔炧阜喙堗腑喔ム笖喔佮福喔班笟喔о笝喔佮覆喔`箒喔氞笟 Manual 喙佮弗喔班箑喔炧复喙堗浮喔涏福喔班釜喔脆笚喔樴复喔犩覆喔炧競喔竾喔佮覆喔`笚喔赤竾喔侧笝喙冟笝喙佮笗喙堗弗喔班抚喔编笝 喔赋喔福喔编笟喙冟笝喙喔`阜喙堗腑喔囙竵喔侧福喔炧副喔掄笝喔侧竵喔侧福喙喔`傅喔⑧笝喔`腹喙 喙喔炧阜喙堗腑喙冟斧喙夃笚喔编笝喔佮副喔氞竵喔侧福喙喔曕复喔氞箓喔曕箖喔權腑喔權覆喔勦笗 51风流SuccessFactors 喔堗付喔囙箑喔涏箛喔權箑喔椸竸喙傕笝喙傕弗喔⑧傅喔椸傅喙堗釜喔笖喔勦弗喙夃腑喔囙竵喔编笟喔佮弗喔⑧父喔椸笜喙屶箑喔`覆喔椸傅喙堗箖喔箟喔勦抚喔侧浮喔赋喔勦副喔嵿竵喔编笟喔氞父喔勦弗喔侧竵喔`競喔竾喙喔`覆喙喔涏箛喔權腑喔编笝喔斷副喔氞箒喔`竵 喙喔`覆喙冟笂喙夃福喔班笟喔氞竵喔侧福喔堗副喔斷竵喔侧福 喔佮覆喔`箑喔`傅喔⑧笝喔`腹喙 喙喔炧阜喙堗腑喔澿付喔佮腑喔氞福喔∴笧喔權副喔佮竾喔侧笝喙佮弗喔班笧喔编笒喔權覆喔氞父喔勦弗喔侧竵喔`箖喔箟喔覆喔∴覆喔`笘喔涏福喔编笟喔曕副喔о箑喔傕箟喔侧竵喔编笟喔佮覆喔`箑喔涏弗喔掂箞喔⑧笝喙佮笡喔ム竾喙勦笖喙

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喔弗喔侧涪喔氞福喔脆俯喔编笚喔佮赋喔ム副喔囙腑喔⑧腹喙堗福喔班斧喔о箞喔侧竾喔佮覆喔 喙喔涏弗喔掂箞喔⑧笝喙佮笡喔ム竾喔椸覆喔囙笖喔脆笀喔脆笚喔编弗喙喔炧阜喙堗腑喙喔曕福喔掂涪喔∴笧喔`箟喔浮喔赋喔福喔编笟喙傕弗喔佮涪喔膏竸喔弗喔编竾喙傕福喔勦福喔班笟喔侧笖 喔勦父喔撪笀喔班箖喔箟喔勦赋喙佮笝喔班笝喔赤腑喔班箘喔`竵喔编笟喔炧抚喔佮箑喔傕覆?

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