New Qualtrics research suggests consumer preference for digital here to stay

Mumbai, November 24, 2020: With India continuing to navigate through the pandemic, a new market study from š, a leader in customer experience and creator of the experience management category (XM), shows how COVID-19 has encouraged consumers to embrace digital channels in India. The study revealed that 82% of respondents are likely to rely on shopping online over the next 6 months.

Since the beginning of the pandemic, almost three-quarters of the respondents said they have increased the frequency they use online banking (73%) and purchased more online (70%). Shopping for groceries online also increased (64%). In contrast, 50% of respondents said the frequency at which they visit retailers has decreased. In further proof of how COVID-19 is changing the behaviours and preferences of consumers, 46% said it is likely they will pick up food from a restaurant rather than dining in.

Over the past 6 months, the number of people in India expecting COVID-19 to affect their day to day life for more than a year has almost tripled (17%, up from 6% in May 2020).

“After months of disruption, we are beginning to see new behaviors and preferences emerge that are likely to remain post-pandemic. There is no doubt that there has been a massive shift towards digital, making it critical for brands to ensure they are able to optimize the experience they deliver on their digital channels including mobile applications. Simultaneously, even though consumers in India are beginning to go back to some previous habits, high levels of ambiguity remain, meaning businesses must be able to understand and quickly respond to changing environments. Businesses can deal with this ambiguity using tools like to get an “always-on” and integrated understanding of their customer experience across touchpoints, equipping them with end-to-end insights to continually deliver superior customer experience.” said Harish Argarwal, Head of CX Strategy for Southeast Asia.

There are hints of things returning to the previous normal in the coming months, despite the majority of people (93%) still saying they are concerned by the pandemic. More than a third (41%) said they will visit the gym within the next 6 months, with going to the park (41%), regularly visiting a shopping mall (40%), and eating at a restaurant (40%) other behaviors likely to return in the same timeframe. Not surprisingly, travelling by air is the least likely behavior to return, with more than half saying it’s unlikely they’ll travel internationally (53%) by plane within the next 6 months.

Consumers have found themselves facing the new reality of digital disruption as they gravitate to ramp up their digital efforts seemingly overnight during the pandemic & lockdown phase.

šQualtrics surveyed 311 people in India (aged 18-65) in September 2020

About
Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com.

The post 82% Indian Respondents To Rely On Shopping Online Over The Next 6 Months appeared first on 51ˇçÁ÷India News Center.

85% of respondents acknowledged that their current tax function framework is not completely geared up to comply with the new TCS regime.

The survey conducted in early September 2020 captures responses of over 110 corporate businesses across India to assess their readiness to implement TCS with respect to compliances, validations, and reconciliations with various reporting requirements.

Key insights from the survey include:

• Updating systems and processes to comply with TCS

80% of the organizations anticipate issues around applicability and updating systems and processes as a significant challenge to comply with the new TCS regime.

• Expected increase in manual intervention 

81% recognized that reconciling data and ensuring accuracy due to TCS compliances will increase manual intervention for their tax teams.

• IT systems not geared up

65% admitted that their current IT systems are not completely updated for the new TCS regime and will hence have to consider other alternatives

• The inclination to adopt a digital solution

65% of the respondents admitted their organization requires a digital solution to automate the entire TCS compliance and reporting life cycle. Further, 70% revealed that the automated TCS platform should go beyond basic compliance by assisting in proactive reconciliations, data preparation for tax assessments, and tax credits matching.

With an increasing thrust from the Government to focus on leveraging technology to ensure tax compliances and undertake tax risk assessments, the tax and finance function of business organizations need to adopt technology faster than ever.  Given EY and 51ˇçÁ÷India have been at the helm of this digital evolution in Tax, a strategic partnership has been formed to offer clients a seamless tax transformation journey.

As per the EY and 51ˇçÁ÷India survey findings, organizations are expecting to face significant challenges with respect to reconciliations, data, systems, processes, enables tax audit readiness, and most importantly compliance with the new TCS regime.

Recognizing the need for a digital fabric that is intelligent, intuitive, and integrated, EY has developed ‘śŮžą˛ľžą°Ő°äł§â€™ powered by SAP’s – an automated solution for TCS compliance. Being hosted on 51ˇçÁ÷Cloud Platform, making it scalable, secure, modular and integrated with customer’s 51ˇçÁ÷ERP.

About EY

EY is a global leader in assurance, tax, strategy and transactions and consulting services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. EY refers to the global organisation, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit . This news release has been issued by EY Services Limited, a member of the global EY organization that also does not provide any services to clients.

About SAP

SAP’s strategy is to help every business run as an intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAPÂŽ system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. 51ˇçÁ÷helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 51ˇçÁ÷helps the world run better and improve people’s lives. For more information, visit .

The post EY-51ˇçÁ÷India Survey: Companies Not Fully Geared Up for New TCS regime appeared first on 51ˇçÁ÷India News Center.

For Kulmeet Bawa, the recently appointed President & Managing Director, 51ˇçÁ÷Indian subcontinent, his company is constantly at the centre of technology revolution. He was excited to come back to India and join a firm which is a market leader in enterprise application software and helping organisations fight the damaging effects of complexity, generate new opportunities for innovation and growth, and stay ahead of the competition.

Interestingly, India is clearly among the German multinational software corporation’s fastest growing market, wherein it caters to nearly 12,000 customers from diverse industries.

While having an e-chat with Dr. Annurag Batra, Editor-in-chief of BW Businessworld, Bawa affirmed, “As a nation and a geography I have always been attracted for the headroom in India to expand our operations with the kind of demographic dividend, millennial population, etc, that we have. When I look at the whole value proposition and that is what attracted me into the company.” He was talking during one of the episodes of BW Dialogue.

He further added, “In India, we have more than 11,700 customers and more than 80% are Small and Medium Business customers. We have launched the ‘Global Bharat programme’ for SMEs in order to enable them to be globally competitive.

We want to equip them with digital technologies and have adopted three big initiatives such as:

1. How to provide them access to global marketplaces
2. How do we digitally scale workforces and;
3. How do we help them digitally transform businesses.

Founded in 1972, 51ˇçÁ÷makes enterprise software to manage business operations and customer relations and is especially known for its ERP software. The company is headquartered in Walldorf, Baden-WĂźrttemberg, Germany with regional offices in 180 countries. The company has over 425,000 customers in over 180 countries and is a component of the Euro Stoxx 50 stock market index.

“It is very clear to me that customers (in India) are turning to SAP, intelligent enterprise to drive resilience, profitability and sustainability. We saw a huge demand for solutions that increase, what I call, resiliency. We saw a relevancy in our portfolio when it comes to commerce solutions, which I call a ‘blowout quarter’ in my parlance. We are doing stuff related to digital supply chain management also. We saw a lot of upside in those areas, even as we transcended the first few months of quarter,” Bawa further added.

When queried about its global R&D centre in Bangalore, he maintained that the lab in India is SAP’s largest outside Germany.

“We have (a total workforce of) about 13,500 of 51ˇçÁ÷sitting here In India and have a handful of engineers who work for 51ˇçÁ÷globally. It is the second largest establishment outside Europe. We are touching upon some of the amazing technologies and there are a lot of patents that come out of India. A lot of groundbreaking innovations happen within the Indian centre for our global markets. A whole lot of that leads to job creation in the country or touching of the innovation. The passion with which we are trying to grow the India business especially in times like Covid whether in terms of CSR, technology, innovation, is extraordinary,” stated Bawa.

It is interesting to note that Bawa was the Chief Operating Officer for Resulticks where he led the growth strategy and execution of go-to-market for the organization and was operating from Singapore. With cross functional experience of more than 25 years, he has served with the Indian Army in the Armored Corps, subsequently moving to the corporate side. He led the India & South Asia market for Adobe orchestrating businesses to digitally transform and drive excellence in customer experience, prior to that he was with Microsoft Corporation and Sun Microsystems, managing enterprise strategies across industries and portfolios.

The post 51ˇçÁ÷India Foresees Opportunities Galore With Its Technical Prowess appeared first on 51ˇçÁ÷India News Center.

“We had a blowout growth last quarter for Hybris, our . Everyone wants an e-commerce engine,” he said. Companies that could sell their products online weathered the pandemic and lockdowns much better than those who could not.

In the second quarter ended June, when most companies saw revenues decline, 51ˇçÁ÷globally saw a 2% increase in revenue. Cloud revenue, which is almost a third of total revenue, grew as much as 21%. Operating profit rose by 55%.

The $33-billion company is best known for its ERP product, but it has across a range of areas, including for management of customer relationships, supplier relationships, supply chain, product lifecycle, human capital, and expenses.

Bawa, appointed in July spent 12 years in the Indian army’s armored corps before he moved into the technology industry, He joined Sun Microsystems in 2004 as regional director for north & east India. He was there for six years. He then spent two years at Microsoft, and thereafter was MD for Adobe’s South Asia operations for over seven years. “Cloud is the way to go for business. Having seen cloud in Adobe, I can say that,” Bawa said. Adobe moved early to the cloud and the company – which provides software solutions for design, marketing and entertainment – has been having a phenomenal run. Its share price over the past few years has done better than most of the leading tech companies.

Bawa noted that cloud means more agility, no AMCs (annual maintenance contracts), no worries about upgrades and patches, it integrates better, and is future ready. He said SAP’s new customers and SMB customers are all moving to the cloud.

Existing customers are moving more slowly. “There are mindset issues, there are architectural nuances to be looked at, and then there’s the money they have already invested (in on-premise systems),” Bawa said. 51ˇçÁ÷India, he said, is one of the fastest growing markets for 51ˇçÁ÷globally It has over 11,700 customers here, about 80% of which are SMBs. In June, it launched what it calls the Global Bharat Programme, a platform that provides SMBs access to the global marketplace, provides skills to their workforce, and helps transform their businesses digitally.

The post Blowout Growth in E-Commerce Solution: SAP’s new India MD appeared first on 51ˇçÁ÷India News Center.

German software giant 51ˇçÁ÷is increasingly focusing on digitally transforming micro, small and medium enterprises (MSMEs) in India by helping them migrate to the cloud. In an interview, Kulmeet Bawa, president & managing director, 51ˇçÁ÷Indian subcontinent, talks about the firm’s priorities, focus on the MSME sector, and how it is helping customers adopt digital technologies.

Edited excerpts:

What are the key business priorities for 51ˇçÁ÷in India?

51ˇçÁ÷has 48 years of strong and rich history of innovation. In India, 51ˇçÁ÷has seen customers transition from the mainframe age, to the client server era, and now taking onto the cloud. Strategically, I believe 51ˇçÁ÷is at an inception point of becoming a true cloud company which is more critical in today’s context. I have experienced it and am a firm believer that cloud technologies are instrumental for businesses to make use of big data and to develop new business models.

The need to be digital and doing it in an agile way on cloud is imperative. Customer success is a top priority for us now more than ever. Our aim is to elevate customer experience and make it easier for them to not only have access to the right solutions but the business values that can help them run better. I would also like to add a lot of emphasis on the potential of small and medium enterprises (SMEs).

How are you tapping into the SME segment?

51ˇçÁ÷is all set to support and enable the SME market by helping them embrace digitalization, focus on upskilling their workforce and enhancing overall business value. Our recently launched Global Bharat Program is designed to enable Indian MSMEs become globally competitive by equipping them with digital technologies. Approximately 80% of 51ˇçÁ÷India’s customers are SMEs. What we like to do is help SMEs maintain their vision, speed, and flexibility and we stand strong to support them in embracing digitization, focusing on upskilling their workforce and enhancing overall business value.

Global Bharat will to become future-ready while driving greater efficiencies by adopting three initiatives: gaining access to global marketplace, digitally skilling workforce, and digitally transforming businesses.

What’s the strategy to sail through the pandemic?

SAP’s business continuity has not been impacted. We were able to quickly identify trends impacting the marketplace such as supply backlogs, job posting reduction, increased e-commerce order volumes, etc. We shifted computing resources to cloud products to help our customers continue running and offer digital solutions. We have automated many of our processes and made them more intelligent. Remote operation across all functions has been a reality at 51ˇçÁ÷for many years.

How are you helping your customers go digital?

In good times and challenging times, all businesses have the same goal—they want to run at their best. They want to adapt to changing markets and business models. Digital transformation was a line item on many business agendas long before COVID-19, but the pandemic catapulted it to the top of the priority list for virtually every organization in the world. Helping customers succeed always starts with the customer, not technology.

51ˇçÁ÷first recommends embracing a mindset shift—around business outcomes rather than rapid adoption for the sake of innovation. Second, partnership, direction, and knowledge are key differentiators and game-changers, so choose the right partner. Last, customers need to adapt, stay agile, deliver quick time to value, and become integrated businesses.

What is 51ˇçÁ÷doing to develop digital skills in the country?

Through our Code Unnati corporate-to-citizen digital literacy and IT skills development initiative, we aim to foster digital inclusion in India. Since the launch in June 2017, Code Unnati has digitally educated 1.8 million citizens and trained 5,200 teachers across 1,500 centres. As part of the Global Bharat initiative, MSMEs will have access to Code Unnati’s 240+ courses on digital financial, soft skills, productivity tech that will digitally skill their blue-collared workforce, helping them adapt to the new working environments.

The post 51ˇçÁ÷will help SMEs thrive on the global stage: Bawa appeared first on 51ˇçÁ÷India News Center.

• 51ˇçÁ÷S/4HANA enables AESL to digitize education and greatly improve student experience while managing areas like finance and operations during COVID-19

With the education industry shifting from a classroom to an online setup in the current pandemic environment, AESL made a swift decision to standardize their business processes and bring in operational efficiencies that can offer quality digital education services to internal as well as external stakeholders. They chose SAP’s next-generation Digital Core, 51ˇçÁ÷S/4HANA an intelligent, integrated ERP system that helps revolutionize business processes with intelligent process automation. This digital upgradation will further lay the foundation of AESEL towards financial transformation on which the company can scale, grow and be future-ready.

Commenting on the announcement, Mr Aakash Chaudhry, Director and CEO of Aakash Educational Services Limited (AESL), said: “We are investing heavily in technology to digitize our entire business model and systems, so that we stay with times and improve our offerings to our next-gen customers. We trusted 51ˇçÁ÷S/4 HANA to become our technology architecture that seamlessly integrates our processes and services to align with the future plans of the company.”

“India has the world’s largest population of about 500 million students in the age bracket of 5-24 years and this provides a great opportunity for the education sector. There is a huge need to adopt transformative and innovative approaches for further development in the education system,” said Parvesh Ghai, Vice President Sales, North & East India, Bangladesh, SAP. “We support institutes like AESL that believe in ‘digital transformations’ by bringing vast opportunities for taking the education and learning experience to the next level.”

AESL also plans to adopt industry best practices and gain a competitive advantage to stay ahead in the industry. This step towards digital transformation further lays the foundation of business growth and expansion planned for the coming years.

About Aakash Educational Services Limited (AESL)

(AESL) provides comprehensive test preparatory services for students preparing for Medical and Engineering Entrance Examinations, School/Board Exams and Competitive Exams such as NTSE, KVPY, and Olympiads. AESL believes that the “Aakash” brand is associated with quality coaching and a proven student selection track record in various Medical and Engineering Entrance Examinations, Scholarship exams & Olympiads.

With over 32 years of operational experience in the test preparatory industry, the company has a large number of selections in Medical & Engineering Entrance Exams and several Foundation level Scholarship exams/Olympiads, a pan India network of 200+ Aakash Centers (including franchisee), and a student count of more than 250,000.

The Aakash group also owns famous K-12 EdTech brand, Meritnation.com as well.

Related: 51ˇçÁ÷Paves the Way for Sri Lankan Businesses to Become Intelligent Enterprises

The post AESL Offers Digitized Futuristic Platform for The Education Community with 51ˇçÁ÷S/4 HANA appeared first on 51ˇçÁ÷India News Center.

With a range of products from mosquito repellent to honey, it straddles a wide spectrum in its consumer offerings. With 14 manufacturing plants and more than 4000 employees and a market spread across Asia, North America, Europe and Africa, Dabur was straddled with unique challenges to streamline its manufacturing supply chain and vendor management systems. The management identified the need to refine its vendor management system ensuring quality check and uniformity in vendor sourcing.

Mr. Sumit Mukherjee, Vice-President and Head – Central Procurement at Dabur India Limited says, “When you work across countries, the challenge is in terms of negotiating with them at the same time, running transparent bids in different currencies, different time periods and different languages.” As sourcing was across continents, Dabur knew the time was ripe for re-assessing the entire process.

Dabur switched to to tackle the challenge of efficient and effective procurement processes. Through Ariba, buyers get the autonomy on managing the entire purchasing process which in turn helps build healthy, ethical supply chains. Also, it allows the suppliers to connect with the best-suited customers as well as efficiently scale existing relationships, giving them greater cash control along the way.

Tackling global manufacturing supply chain challenges with streamlined processes 

Dabur benefitted in many ways after switching to . Average savings increased from 6% to 8% in the first few years, owing to a positive response from existing vendors. Centralized process management for all vendor related processes helped consolidate spend management and minimize maverick spending.

Within 3 years of implementation, there was a multifold increase in the negotiation speed. The negotiation time reduced from 3 days via offline processes to within an hour using Ariba’s online solutions. The process simplicity and agility also improved the vendor-side responsiveness. From just 11 events in 2002, today Dabur does more than 350 sourcing events yearly using Ariba sourcing on the cloud

The new process provided greater transparency leading to simpler compliance and audit management. Overall, the sourcing teams were left with more time in hand to work on strategic tasks, such as price forecasting. The integrated partnership was a success that promoted an overall culture of e-sourcing, leading to better resource and cost management of Dabur’s manufacturing supply chain and vendor management system.

“The idea in any organization is to give the sourcing tool in the hands of the buyer so that he can deal with it independently without any kind of assistance. All these criteria, Ariba met most seamlessly, and it still does,” says Mr. Mukherjee.

Watch the video to learn how challenges of negotiating with vendors from several countries, running transformation bids real-time in their currencies, time periods and languages were managed and overcome through Ariba:

https://www.youtube.com/watch?v=Z7gvRu20EWI

Learn more: Find out how digitalization with the help of 51ˇçÁ÷Ariba has helped food exporter, Allanasons cut sourcing time and money.

The post Dabur: Managing US$500m in Global Spend To Bring Health and Well-being To India appeared first on 51ˇçÁ÷India News Center.

When Sindhu Gangadharan started her journey twenty years ago as a developer, women in technology were far and few and had to face many challenges. However, things have changed today, and the biggest contributing factor is that there are more women entering this field, bringing about a change and creating a lasting impact. Sindhu, in September 2019, took over as Managing Director of the 51ˇçÁ÷Labs in India. The R&D facility of SAP, the market leader in enterprise application software. Sindhu, the first female MD of 51ˇçÁ÷Labs India says that one of the core aspects of being a successful leader is to be an expert in your field.

“Since the beginning of my career, I’ve always believed in really understanding and knowing the smallest of detail about my work,” Sindhu says. “According to me, whichever field a person chooses, they should be really passionate about it; it doesn’t matter what their gender is. For me, technology has always been my passion and keeps me on my toes to know more,” she adds.

And naturally, she’s never felt the years go by. The continuous organizational support and encouragement played a big part in this. Sindhu throws light on this and says, “Undoubtedly, 51ˇçÁ÷is a great company to work for. And it also stems back into the cultural aspect — the open culture, the focus on learning, the focus on self-development and free-thinking”. She adds, “The company provides immense opportunities for professionals like me to grow both on the career front and the personal front, which helps me evolve holistically as an individual. The culture of gender positivity at 51ˇçÁ÷is exemplary. We encourage equal opportunity, irrespective of the gender, age, faith or orientation that one belongs to or chooses to adopt.”

Sindhu follows the belief that innovative ideas flourish when people embrace their differences and foster collaboration. As a leader, she encourages the entrepreneurial spirit that is within every employee and asks them to break away from silos and pursue an open innovation approach Sindhu highlighted some initiatives which defines 51ˇçÁ÷as an innovative technology leader – Entrepreneurial Sabbatical provided to employee to pursue their ambition, an in-house startup accelerator program called the 51ˇçÁ÷Startup Studio, a crowd-sourcing platform called 51ˇçÁ÷Blue, and the Intelligent Enterprise Summit aimed at bringing employees from different lines of business together to work on a common set of issues and challenges.

Drawing attention to the collaborative phase of innovation, Sindhu says, “Co-innovation was just the first step and over the years, it has evolved. Now we have moved to the next phase where we are co-locating with self-select customers, through co-location of our experts and our customers working hand in hand and in real time.” SAP’s Co-Innovation Lab (COIL), a global network of 51ˇçÁ÷innovation labs in 15 countries, helps customers and partners create high value, co-integrated business solutions, Sindhu points out. “We focused on identifying the transformational areas in India business, identifying those outcomes that are relevant and by partnering with them, we bring out the right product that will help them run intelligently and more successfully,” she adds.

being a Great Place to Work consecutively for two years is matter of great pride and a testament of its diverse culture, says Sindhu. Hence it makes it difficult for Sindhu to choose one aspect which she thinks is the best. “51ˇçÁ÷has brought so many difference experiences and given me a chance to interact with unique individuals as we operate out of more than 180 countries. It’s almost impossible for me to zero down on a single factor, there are so many of them. The culture, the people, the leaders, the innovation, the way we use tech for the larger benefit of humanity, our relentless drive toward sustainability, our products, solutions; the list is endless, and I can go on. All I can say is that I am fortunate to contribute to this wonderful organization and be a part of its growth story”, Sindhu concludes.

The post Gender Doesn’t Matter, Your Knowledge and Experience Does appeared first on 51ˇçÁ÷India News Center.

The Girl Power Tech initiative, announced during the 51ˇçÁ÷Developer Kickoff Meet in Bengaluru, by Sindhu Gangadharan, MD, 51ˇçÁ÷Labs India, has an ambitious goal — not only to make women in remote parts of the state skill-ready to adjust in the IT space but also to close the loop between competency and employability.

“Girl power tech is going into some of the very remote areas within Karnataka,” Gangadharan says. “In some parts of northern Karnataka we’re trying to bring in women from underprivileged areas and not just give them the skills but also close the loop for them where they can come in (to the organisation) and experience for a period of eight weeks, what it means to work in a corporate environment like SAP,” she says. In some cases, this will be followed up by a role within the organization if there is a potential fit based on a particular skill set.

has given 51ˇçÁ÷the opportunity to leverage technology and talent and create sustainable ways in which it can give back and empower communities. To the company, these core programs also help in nation-building.

Code Unnati, she said, has touched more than one million adolescents and children. “More than 7000 youth have been trained in our industry skills, data science, machine learning, AI, and IoT,” she says.

Gangadharan says 51ˇçÁ÷Labs has picked the United Nations Sustainable Development Goals (UNSDGs) around equal opportunity and gender equality. Many of those goals and how the company aligns with them are listed here.

With Mahindra & Mahindra, 51ˇçÁ÷is also supporting the ‘Nanhi Kali,’ an initiative focused on the girl child. Since Girl Power Tech is a Human Resources initiative, Gandhadharan says it’s the employees who take the initiative of driving it. And that, according to her is also one of the best things about working at 51ˇçÁ÷Labs — the use of technology for the larger benefit of humanity.

The post How An 51ˇçÁ÷Program In North Karnataka Is Empowering Young Women appeared first on 51ˇçÁ÷India News Center.

This journey from a position of scarcity to the present abundance has been possible due to multiple players who have ensured the interests of farmers, retailers and consumers are always kept centre stage. Ananda Dairy, one of India’s top dairy producers has a pride of place in this list.

Starting with just one plant in 1989, Ananda, under founder Radhe Shyam Dixit now has 4 major plants and over 400 retail stores across India. Ananda’s vision is to grow at a minimum of 30% a year and open another 1000 retail stores across India by 2020. This breakneck speed of  growth is not possible without technology powering the entire system from procurement to billing. That’s where 51ˇçÁ÷came in.

“Nobody can grow without technology”, says founder Radhe Shyam Dixit and it is that belief which 51ˇçÁ÷nurtures by managing the entire end-to-end process, from the farmer level to inventory management to sales and distribution.

Milk is sourced from farmers and stored in tanks for diary production

The process starts at the procurement level. Ananda gets milk from 5000 different sources, all of which must be tested to ensure quality and deliver a fair price to farmers. 51ˇçÁ÷S/4HANA collects data from all the milk collection centres and uses it to value products and ensure timely payments to farmers. With 75 products and over 400 SKUs, manually keeping track of inventory was a huge challenge. Ananda uses 51ˇçÁ÷technology to streamline this process which eases planning on a daily basis and lets management focus on business decisions. 51ˇçÁ÷even helps Ananda calculate daily demand from different retail outlets by consolidating demand in 51ˇçÁ÷S/4HANA and dispatching vehicles directly to the given shop.

“We have adopted 51ˇçÁ÷technology for the growth factor. Each and everything is connected to SAP”, these words by Mr Dixit embodies the Ananda story of ambition and growth. And 51ˇçÁ÷is proud to be part of this journey.

Watch how Ananda streamlines inventory management with on #LifeAt: Ananda Diary:

https://youtu.be/OxUz-HpVz88

The post Inventory Management System Spurs Ananda Diary’s Growth appeared first on 51ˇçÁ÷India News Center.