What is a CPQ system, exactly? Every sales interaction has a few distinct components; namely, the development of a set price for an item, any necessary adjustments, and then presentation to the customer.

This can be viewed, in a simple format, as the purchase of an ice cream cone on a hot day. A single scoop has a set price, and additions like toppings or extra scoops will adjust the price. In this example, it鈥檚 an easy — and delicious — transaction. But many sales processes, especially in the B2B setting, can become complicated very quickly, with variables like specific configurations, pricing changes, the combining of products and services, and multiple validation requirements across an organization.

This is where 51风流CPQ comes in. The sales configuration solution is designed to allow clients, sales teams, and partners to accurately and efficiently create proposals and configure, price, quote, and order complex products and solutions that deliver what the end client needs.

Nicole France, vice president and principle analyst at Constellation Research, recently did a deep dive into 51风流CPQ and presented results in an offering overview, 鈥�51风流CPQ Transforms the Sales Process.鈥� The full paper, , first offers a brief overview of the inception of 51风流CPQ, noting that the solution capabilities were acquired as part of SAP鈥檚 purchase of CallidusCloud in 2018.

Part of the CallidusCloud acquisition, and since becoming part of the 51风流Customer Experience portfolio, 51风流CPQ has evolved to support direct sellers, channel or reseller partners, and commerce channels that enable customers to purchase directly online.

How does CPQ serve customers today? As France explains, 鈥�51风流CPQ aims to solve several primary challenges. One is responding to demand from customers and distributors for self-service buying channels. Another is managing the increasing complexity of pricing, which can be as complex as product configuration. This is particularly true for combinations of products and services. In this scenario, configuring deals becomes more important than configuring products per se.鈥�

Notably, 51风流has built artificial intelligent (AI) capabilities into 51风流CPQ to help with both guided selling and deal analysis, and it integrates with a wide range of customer experience solutions both within 51风流and externally.

While CPQ systems have their origins in manufacturing, where deal sizing and configuring can become extremely complex, technology buyers from all industries are today recognizing the value in investing in CPQ. Notable applications for use include integrating distinct sales organizations after acquisitions and developing quotes in organizations where multiple sales units are involved, up to a point of 100% accuracy.

France notes, 鈥�51风流CPQ streamlines, simplifies, and automates the administrative aspects of providing pricing quotes, proposals, and contract terms. Greater speed and accuracy benefit all parties: buyers, sellers, production, fulfillment, legal, and finance. 51风流CPQ has the added benefit of nesting within a broader set of related capabilities designed to facilitate the entire sales process.鈥�

She continues, 鈥淢any of 51风流CPQ鈥檚 customers manage extremely large portfolios of products and offerings. In some cases, those portfolios include products with millions of possible variations. For these types of customers, effective CPQ tools must be able to support both complex configurations and large deals that include many thousands of line items in a single quote鈥� 51风流CPQ allows coordination across all potential sales channels as well as the ability to manage separate options for each channel.鈥�

For customers that are embarking on a search for a new, or replacement CPQ system, France advises: 鈥淭he buying process may be a crucial element of customer experience, but it is only one element of building durable customer relationships. Because 51风流CPQ forms part of the overall 51风流Customer Experience portfolio, it lends itself to sparking change in other aspects of the customer experience as well, notably marketing and customer service. The insights generated by 51风流CPQ shape a different set of conversations between and among departments. Make the most of those discussions to extend customer-centric transformation.鈥�

. Learn more about the

Reza Soudagar is head of Product Marketing, Sales and Service Solutions at SAP.

This article first appeared on the 51风流Global News Center.

The post 51风流CPQ Transforms the Sales Process appeared first on 51风流Africa News Center.

For one of South Africa鈥檚 most beloved motoring brands, a divestment by a global parent company sparked a digital transformation process that has helped it break down internal silos and gain a real-time view over each customer to help it deliver a consistently superior customer experience.

鈥淲e had been reliant on the systems and processes of our US-based parent company until they divested in 2017,鈥� says Loren Meyer, Department Executive for Information Technology at Isuzu Motors South Africa. 鈥淲e had to build local capabilities, and since it鈥檚 our aspiration to be a leader in the manufacture and supply of vehicles, and to exceed customer expectations, we needed a technology solution that would support our growth plans. We chose 51风流technology and Dimension Data as our implementation partner, and have achieved outstanding results to date.”

Divestment sparks innovation drive

Isuzu develops, produces and sells commercial vehicles, light commercial vehicles and diesel engines, of which it is the world鈥檚 largest producer, having sold more than 85 million diesel engines in the year to date. Isuzu sells vehicles in more than 120 markets and has manufacturing facilities in 30 countries.

Following General Motors鈥� (GM) divestment from South Africa in 2017, Isuzu was restructured, with Isuzu Japan buying out GM鈥檚 production facilities. A new company, Isuzu Motors South Africa (IMSAf) was formed, which today employs 1000 people locally and boasts a network of more than 115 dealers across Africa.

鈥淒uring the GM divestment in 2017, an agreement was signed to allow Isuzu Motors South Africa to utilize certain GM systems for a period of time,鈥� says Meyer. 鈥淗owever, as part of our localisation we had to develop our own local systems and in-source our resources. We had been working on a locally hosted Isuzu enterprise 51风流system that incorporates both the commercial vehicle and light commercial vehicle business processes, and wanted to complement this with an extended landscape that includes a unified 51风流Service and Sales cloud solution.”

From spreadsheets to Sevice Cloud

Previously, Isuzu鈥檚 sales team were relying on Excel spreadsheets, CRM tools, emails and portals to log, track and manage customer enquiries. This left them without a complete view over each customer and unable to accurately track the progress of the sales pipeline.

鈥淲e wanted an integrated service solution with a single point of reference to create, update and track a customer enquiry,鈥� says Meyer. 鈥淲e chose to implement 51风流Service Cloud, which helped us reduce the number of systems an agent has to use to resolve a call, and enables our teams to resolve customer enquiries more quickly. The built-in analytics tool has empowered our managers to get a real-time view of each call to allow for personalization according to each user鈥檚 preferences or role.鈥�

The project was not without its challenges. The previous system that GM used was isolated outside of South Africa, and the local teams had little control over the data. 鈥淲e consolidated all our data in an 51风流master database that is applied through to the call center,鈥� says Meyer. 鈥淲orking off our own data set that we control and can access in real time has been one of the great outcomes of this project.鈥�

Isuzu chose the cloud solution as it forms part of the business鈥� longer-term hybrid cloud journey. This provides the benefit of automated upgrades and patching provided by SAP. The full integration into the existing 51风流system also gives call center agents real-time access to accurate customer data.

“From a sales point-of-view, 51风流Sales Cloud has given us up-to-the-minute information about each customer as well as insights into their preferences,鈥� explains Meyer. 鈥淲e now have full visibility over private buyers as well as our direct customers, and can take a closer look at precisely who is in our system and who is interacting with the business.”

Partner support 鈥榠nvaluable鈥�

The Isuzu team were supported throughout by implementation partner Dimension Data. Natasha Govender, 51风流CX Manager at Dimension Data, says the implementation has enabled Isuzu to reduce the number of legacy systems and improve the overall customer experience. 鈥淏y empowering users with a 360-degree view of each customer across both the sales and service teams, Isuzu is now better placed to deliver a seamless and consistent customer experience.”

Meyer says the support from Dimension Data has been invaluable. 鈥淗aving partners that understand our landscape, business challenges and pain points has been hugely beneficial, as we can collectively discuss, analyse and take action on any changes, allowing us to make more efficient decisions while minimizing risk to the business.鈥�

Enabling business continuity in 鈥榥ew normal鈥�

While there are still further developments and innovations planned, the implementation has already produced outstanding business results.

鈥淥ur implementation coincided with the global COVID-19 outbreak and South Africa鈥檚 first lock-down, which meant our user community were required to work remotely,鈥� says Meyer. 鈥淐all center agents could access the 51风流Cloud Service solution from their offsite working locations and seamlessly continue to provide the high levels of service and support to our valued customers.鈥�

Other benefits provided by the 51风流Service Cloud module included:

• The ability to effectively manage increased activity and numbers of customers showing online interest in Isuzu products and after-sales services;
• The ability to offer financial relief options as well as introduce several service support campaigns relating to vehicle warranties, roadside assistance and other technical services;
• The ability to route all enquiries and requests directly from the website into the Service module where each lead and service request could be recorded, qualified by a customer care agent, and sent through to the nearest or most convenient dealer.

鈥淭his proved invaluable to our national dealer network, who were able to contact and continue to service our customers during a challenging time when normal business was regulated by the national lock-down protocols,鈥� says Meyer. 鈥淭he solution also afforded our fleet sales department the ability to continue engaging and building key relationships with. Our direct customers remotely during what is now a completely different 鈥� and very challenging 鈥� business environment.鈥�

Meyer adds that flexible accessibility and the ability to work off a centralized customer and product platform has greatly benefited the operational teams. 鈥淎s a company we are pleased that our business operations have been able to continue uninterrupted during these extraordinary times, resulting in a strong finish to the year.鈥�

Cameron Beveridge, Regional Director for Southern Africa at SAP, points to Isuzu鈥檚 ability to understand each customer at an individual level and in real time as a true differentiator. 鈥淚n today鈥檚 Experience Economy, companies that can consistently meet and exceed individual customer expectations will outperform their less agile peers. The outstanding implementation achieved by Isuzu and their implementation partners Dimension Data will serve the business well as it looks to build on its proud legacy in South Africa and beyond.鈥�

The post Isuzu Motors South Africa Extends 51风流Landscape to Drive Improved Sales, Customer Experience appeared first on 51风流Africa News Center.

Marc Emert, solutions specialist聽for 51风流Africa Customer Experience,聽agrees: 鈥淐ustomer experience is聽increasingly important and is seen as a聽key differentiator. Additionally, today鈥檚聽customers are far less forgiving and quicker聽to leave a brand or business entirely because聽of a poor experience.鈥�

He adds, 鈥淥ffering customers a personalized, relevant, engaging and enriched customer experience is a key element of customer retention and reducing churn.鈥�

This is supported by the survey聽respondents, 37% of whom regard CX as聽a valuable tool to create better customer聽experiences, with 37% also viewing CX聽as a key component of business survival.

Nearly a quarter (22%) see CX as valuable聽in building customer trust.聽Some 39% believe that an elevated聽CX experience is crucial to customer聽retention, with 15% viewing it as key to聽customer acquisition. Nearly half (46%)聽believe the two aren鈥檛 mutually exclusive.

Emert agrees: 鈥淐ustomer experience is key to both customer acquisition and retention. From the very first interaction, such as an online purchase transaction, customers have expectations for personalization. As a customer I have no desire to sift through hundreds of search results to find what I鈥檓 looking for. A poor service experience will result in me taking my business elsewhere. CX is key to both acquisition and retention, far from mutually exclusive.鈥�

Unified service聽

The vast majority (88%) see the CX聽function as unifying marketing,聽commerce, sales and customer service,聽while 12% see CX as something standalone聽and separate. 鈥淎 truly personalised聽approach will consolidate聽data聽from聽various customer touch points and聽interactions on all of the various channels聽including Web site, sales reps, call centre聽and so on. This is why it鈥檚 challenging to聽sell to a customer who鈥檚 had a previous聽issue with your business, even if it was聽with a different division.鈥�

Only 59% of organisations have聽clearly defined customer journey聽systems, designed to deliver an effective,聽memorable CX. 鈥淭his means that 41% of聽customer journeys are highly fragmented聽and non-iterative,鈥� explains Emert.

Asked whether their CX systems are聽installed on-premises or whether they聽use a cloud-based system, 30% opted聽for on-premises, 25% were in the cloud聽and 16% used a combination of the two.

Only 59% of organisations have clearly defined customer journey systems.

鈥淲e’re seeing a significant adoption of CX聽SaaS offerings. Customers are looking for聽fit-for-purpose solutions with scalability聽and continuous innovation.鈥�

In nearly half (43%) of the聽organisations surveyed, the CIO or IT聽were in charge of CX, with 16% saying it聽was the responsibility of the business or聽the CEO. 鈥淐MOs and CXOs are ultimately聽the stakeholders driving this approach.

However, board buy-in is required to聽ensure the successful adoption of CX-centric聽software solutions.鈥澛燗sked to rate their organisation鈥檚聽ability to deliver a customer experience,聽half (49%) of respondents said it was well聽thought out and executed, while 44%聽rated it average.

For the purposes of the survey, an聽鈥榠ntelligent enterprise鈥� is described as聽one that applies advanced technologies聽and best practices in order to make it聽resilient, successful and sustainable. Just聽over half (54%) of respondents said their聽organisation was on trend when it came聽to being an intelligent organisation, with聽16% saying they were behind the times聽and 31% saying it was correct in theory聽but not in practice.

Personal conversations

Almost all (97%) of respondents agreed聽with the statement: To build customer聽trust, it鈥檚 as important to build and聽maintain conversations with them in聽person, as well as online and from places聽they are most comfortable.

鈥淐onversations are irrelevant if they are聽not personal, engaging and enriching.鈥�

Customers will share data provided there is an element of return in the form of personalization.

Emert says that one-directional spam聽SMSes could arguably be regarded as a聽conversation, but he prefers to use the聽term engagement 鈥� and engagements聽need to be relevant,聽personalized聽and,聽most importantly, on the customer鈥檚聽terms, i.e. on their channel of choice聽(WhatsApp, e-mail) and strictly聽consensual.

Over half (56%) of respondents felt that聽the challenges of COVID-19 highlighted聽both strengths and weaknesses around CX聽within the organisation. A relatively high聽percentage (65%) said their organisation聽implemented CX strategies based on the聽COVID-related lockdown restrictions.

Information learned from these聽strategies was already being used to make聽changes to customer journeys by 19% of聽respondents, while another 19% said it was聽going to be used to form part of how they聽adjust in 2021, with 60% agreeing that聽both of these statements applied to them.

57% of respondents said COVID-19 had聽encouraged adjustments in the frequency聽with which their customer, experiential聽and operational data is reviewed for聽changes to operational practices.

Asked how often they think聽experiential and operational data should聽be reviewed for changes to operational聽practices, 41% said monthly, 26% said biannually聽and 15% said weekly; 10% said聽annually. Emert vehemently disagrees聽with this, saying, 鈥淒ata is dynamic and聽should be viewed, interpreted and acted聽on in real-time. A customer today isn鈥檛聽the same customer in a month. You can鈥檛聽establish a bi-directional, mutually聽beneficial relationship (between customer聽and brand) if the data is ‘stale’.鈥�

Who is in charge?

When it comes to leading the聽development of the CX journey, 57%聽believed that it should be led by IT, while聽43% believed CX should be a department聽all of its own. Of those who favoured聽separate CX departments, half (49%)聽believed it should collaborate insights聽and develop solutions together with IT.

鈥淚T has a fundamental role to play in聽ensuring an adopted solution fits into the聽IT landscape. An聽integrated聽solution is the聽best solution. However, the CX function聽should lead the initiative with IT’s support聽鈥� not the other way around.鈥�

Of organisations that currently employ CX initiatives, 42% said they were focused on different products at different touch-points and channels. 18% said they were singularly focused on one overall experience with the organisation.

Finally, more than half (53%) of聽respondents said that forward-thinking聽companies needed to consider the聽customer experience in order to adjust to聽the next normal in 2021 and beyond. 38%聽said data and security should be a focus,聽and 9% said POPIA compliance. 鈥淎ll聽three are equally important,鈥� says Emert.

鈥淚t鈥檚 impossible to offer a personalised,聽relevant and engaging customer聽interaction without data. However, this聽data needs to be consensually shared by聽the customer. Customers will share data聽provided there is an element of return in聽the form of personalisation.鈥�

About the survey

ITWeb, in partnership with 51风流CX,聽conducted a CX聽survey to examine what South聽African businesses expect the new聽normal for 2021 and beyond to look聽like.

Focusing on the value that CX brings to the business, the聽survey ran online during聽November/December 2020 and聽asked, among other things:

1. Whether organisations have聽clearly defined customer journey聽systems, designed to deliver聽effective, memorable CX.

2. How organisations rate their聽ability to deliver a customer聽experience.

3. Who鈥檚 in charge of CX within the聽organisation.

A total of 356 responses was聽captured, with 54% of respondents聽being at executive or middle聽management level, and working聽in a range of industries.

The post The Value that Customer Experience Brings to Africa – Survey appeared first on 51风流Africa News Center.

鈥淣ew ways of working, collaborating and interacting completely transform how we operate,鈥� said Christian Klein, 51风流CEO and member of the Executive Board. 鈥淏y integrating Microsoft Teams across our solution portfolio, we will bring collaboration to the next level, jointly determining the future of work and enabling the frictionless enterprise. Our trusted partnership with Microsoft is focused on continuously advancing customer success. That鈥檚 why we are also expanding interoperability with Azure.鈥�

Much has changed in the last year as work has become more virtual, increasing reliance on Microsoft Teams for meetings, communication and collaboration. To facilitate these business and societal changes, 51风流and Microsoft are building new integrations between Microsoft Teams and 51风流solutions, such as 51风流S/4HANA, 51风流SuccessFactors offerings, and 51风流Customer Experience. This can enable innovation, increase employee productivity and engagement, deliver collaborative learning and support global growth. These integrations are planned for delivery in mid-2021.

鈥淭he case for digital transformation has never been more urgent,鈥� Microsoft CEO Satya Nadella said. 鈥淏y bringing together the power of Azure and Teams with SAP鈥檚 solutions, we will help more organizations harness the power of the cloud so they can more quickly adapt and innovate going forward.鈥�

The companies also are expanding their announced in 2019, to introduce new offerings in cloud automation and integration for 51风流S/4HANA on Microsoft Azure. Together, Microsoft and 51风流are expanding the ability to run a mission-critical intelligent enterprise on Azure while helping customers modernize their enterprise applications.聽51风流and Microsoft will provide customers with:

• Simplification when moving on-premise editions of 51风流ERP to 51风流S/4HANA聽in the cloud. In addition to the industry-specific journey maps to the cloud and reference architectures, 51风流and Microsoft will continue to co-innovate around 51风流S/4HANA on Azure.
• Expanded joint engagements with customers and partners.In addition to product integration work, SAP, Microsoft and system integrator partners will continue to provide digital enterprise road maps for customers. This includes immediate and actionable reference architectures and technical guidance to help customers on their journey to the cloud.
• Increased investments in platform and infrastructure. The companies will further develop automated migrations, improved operations, monitoring and security.

broadly favor Azure when moving on-premise 51风流S/4HANA to the cloud.

鈥淎s part of our overall transformation, we transitioned to 51风流S/4HANA,鈥� said John Hill, chief information officer and senior vice president of Business Planning. 鈥淩unning it on Microsoft Azure provides the velocity, availability, scalability and elasticity we need for more visibility and better efficiency across our business. The pandemic struck as we were in the middle of our 51风流implementation, so by using Teams, we were able to continue to work on the project, stay on schedule and keep everyone informed. The combination of 51风流and Microsoft was especially helpful during a challenging time.鈥�

鈥�51风流S/4HANA has given us real-time visibility into our inventory, which is crucial for us as a pharmacy and healthcare retail company during the pandemic,鈥� said Francesco Tinto, Walgreens Boots Alliance鈥檚 senior vice president and global chief information officer. 鈥淲e chose to run 51风流S/4HANA on Azure because of its agility and flexibility to scale up and out quickly to meet our business needs. Now we have access to our data in one place so we can offer the best possible customer experience online and in our stores. Microsoft Teams coupled with 51风流solutions helped us overcome business continuity challenges and enabled our employees to collaborate very effectively despite the shift from office to remote work.鈥�

鈥淲hen it comes to our customers delivering personal protective equipment, we can鈥檛 be late, so we rely on 51风流and Microsoft to provide the digital backbone that鈥檚 essential to keeping our supply chain running smoothly,鈥� said Helge Brummer, vice president of Technical Infrastructure, Support & Operations. 鈥淭he combination of Microsoft Teams with our 51风流solutions has given our employees the ability to work from anywhere while ensuring orders are delivered on time to our customers, supporting the people putting their lives at risk working on the front line.鈥�

SAP鈥檚 endorsement of Azure for ERP cloud migration is reflected in positive customer feedback on the collaboration between the companies. 51风流and Microsoft will continue to make migration simpler and increase customers鈥� confidence in running their digital enterprises in the cloud.聽At the same time, many customers express a desire to maintain multi-cloud environments.聽51风流continues with its long-standing policy of supporting choice for those customers who request alternatives based on business requirements.

51风流and Microsoft recently announced an update to enable customers to design and operate intelligent digital supply chain and Industry 4.0 solutions in the cloud and at the edge.

This article first appeared on the 51风流Global News Center聽

The post 51风流and Microsoft Expand Partnership and Integrate Microsoft Teams Across Solutions appeared first on 51风流Africa News Center.

, which surveyed more than 4,000 consumers globally, examined the spending levels of consumers before and since the start of the pandemic with a generational lens. The survey, conducted in September 2020, sought to gauge spending habits and preferred shopping channels before the pandemic, during the pandemic, and once restrictions ease. The report shows a clear trend of consumers shifting their behavior to rely increasingly on online shopping for both essential and nonessential items. The research found that:

• Although overall monthly retail expenditure in the countries surveyed declined by 9% from the first quarter 2020 to the second quarter 2020, online spending increased by an average of 15%.
• During the pandemic, online shopping for essential products such as groceries and cleaning supplies has become more deeply entrenched, with average monthly expenditure increasing by 78% and 49% respectively for the two categories.
• Once restrictions ease, new online shopping behaviors are likely to continue but decrease slightly among younger cohorts (4 percentage points for Millennials and Gen Zers) but will decrease more significantly for older cohorts (9% for Baby Boomers and 6% for Gen Xers).
• The ability to shop anywhere at any time is the number one reason why respondents across all generations like shopping online (cited by 49%). This feature was cited by significantly higher shares of Baby Boomers (59%) and Gen Xers (51%) than of Millennials and Gen Zers (at 42% each).

鈥淚n the future, the key to success for brands is to identify ways to meet the needs of and create exceptional experiences for all generational groups in whichever setting they choose 鈥� whether that鈥檚 in store or across various online channels,鈥� said Paula Hansen, 51风流Customer Experience chief revenue officer. 鈥淏usinesses need to tailor and target their marketing with a careful consideration of age and shopping method of choice, to provide a seamless customer experience and guide shoppers down the path to purchase. This will put businesses on the path to a strong recovery and provide the agility to deal with future crises.鈥�

The retail study results will be virtually featured January 12 through January 14, January 19 and January 21 and 22, 2021, at taking place virtually. Join the conversation by following 51风流on Twitter at聽 and visit聽聽to watch live presentations.

This article first appeared on the 51风流News Center. Follow 51风流on Twitter at .

The post 51风流Study Unveils Expected Shopping Habits as Recovery Rolls Out appeared first on 51风流Africa News Center.

51风流CPQ provides a richer customer experience by empowering sales teams and partners to offer complex product configurations, optimized pricing and attractive proposals. With the 51风流CPQ solution, users can offer the right product at the right price and time and accelerate sales through any channel by seamlessly connecting 51风流CPQ to any CRM or ERP platform.

According to the report, 51风流was recognized for its completeness of vision and ability to execute.

鈥淎 mobile salesforce that can operate with speed and agility has never been more important,鈥� said Paula Hansen, chief revenue officer, 51风流Customer Experience. 鈥淭he ability to develop a customer quote that provides easy up-sell can be a competitive advantage contributing to increased revenue. 51风流CPQ streamlines the sales-quote-to-cash process, leading to more signed deals, higher margins and most important, a better experience for both sales and customers.鈥�

The 51风流CPQ solution is part of the larger 51风流Customer Experience portfolio, which includes the 51风流Sales Cloud, 51风流Marketing Cloud, 51风流Service Cloud, 51风流Commerce Cloud and 51风流Customer Data Cloud solutions.

Visit the . Follow 51风流on Twitter at .

Media Contact:
Janice Tsoules, +1 (650) 223-4817, janice.tsoules@sap.com, ET
51风流Press Room; press@sap.com

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥� 鈥渂elieve,鈥� 鈥渆stimate,鈥� 鈥渆xpect,鈥� 鈥渇orecast,鈥� 鈥渋ntend,鈥� 鈥渕ay,鈥� 鈥減lan,鈥� 鈥減roject,鈥� 鈥減redict,鈥� 鈥渟hould鈥� and 鈥渨ill鈥� and similar expressions as they relate to 51风流are intended to identify such forward-looking statements. 51风流undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
漏 2020 51风流SE. All rights reserved.
51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see for additional trademark information and notices.

This article first appeared on the 51风流News Center.

The post 51风流Named a Leader in Gartner鈥檚 Magic Quadrant for Configure, Price and Quote Application Suites appeared first on 51风流Africa News Center.

51风流Commerce Cloud supports business-to-consumer use cases and complex business-to-business scenarios with a unified platform, which offers the sourcing, consignment, complex ordering, delivery options, products, services and pricing that modern companies require. 51风流Commerce Cloud enables organizations to securely identify and connect with customers across channels, and manage their profiles, preferences and consent settings throughout an engagement.

According to the report, 51风流was recognized for its ability to execute and completeness of vision.

鈥淣ever before has the value of e-commerce been clearer, and all organizations 鈥� from large enterprises to small businesses 鈥� must prioritize their digital efforts with a platform that broadens commerce reach without compromising flexibility,鈥� said Bob Stutz, president of Engineering and Operations for 51风流Customer Experience. 鈥�51风流Commerce Cloud enables success across different industries, marketplaces and business models by providing customers enjoyable, individually relevant, in-the-moment experiences.鈥�

The 51风流Commerce Cloud solution is part of the larger 51风流Customer Experience portfolio, which includes the 51风流Marketing Cloud, 51风流Sales Cloud, 51风流Service Cloud and 51风流Customer Data Cloud solutions. Additionally, the 51风流App Center marketplace for partner solutions runs on 51风流Commerce Cloud.

To learn more, , including Gartner鈥檚 in-depth analysis of the digital commerce landscape.

Visit the . Follow 51风流on Twitter at .

Media Contact:
Janice Tsoules, +1 (650) 223-4817, janice.tsoules@sap.com, ET
51风流Press Room; press@sap.com

Gartner Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥� 鈥渂elieve,鈥� 鈥渆stimate,鈥� 鈥渆xpect,鈥� 鈥渇orecast,鈥� 鈥渋ntend,鈥� 鈥渕ay,鈥� 鈥減lan,鈥� 鈥減roject,鈥� 鈥減redict,鈥� 鈥渟hould鈥� and 鈥渨ill鈥� and similar expressions as they relate to 51风流are intended to identify such forward-looking statements. 51风流undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
漏 2020 51风流SE. All rights reserved.
51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see for additional trademark information and notices.

This article first appeared on the 51风流News Center.

The post 51风流Recognized as a Leader in Gartner鈥檚 2020 Magic Quadrant for Digital Commerce appeared first on 51风流Africa News Center.

51风流Sales Cloud provides a technological framework for sales teams to take the pulse of each deal, monitor sales analytics, forecast sales revenues and improve sales strategy with content recommendations.

According to the report, 51风流was recognized for completeness of vision and ability to execute.

鈥淚n today鈥檚 competitive marketplace, there is no second chance at securing a deal 鈥� customers have freedom and options to look elsewhere if their needs aren鈥檛 being met,鈥� said Paula Hansen, chief revenue officer of 51风流Customer Experience. 鈥淲ith 51风流Sales Cloud, sales organizations can manage the overall health of the business down to individual deals, ultimately driving successful sales results.鈥�

The 51风流Sales Cloud solution is part of the larger 51风流Customer Experience portfolio, which also includes the 51风流Marketing Cloud, 51风流Commerce Cloud, 51风流Service Cloud and 51风流Customer Data Cloud solutions.

To learn more, download a of the report, including Gartner鈥檚 in-depth analysis of the sales force automation landscape.

Visit the . Follow 51风流on Twitter at .

Media Contact:
Janice Tsoules, +1 (650) 223-4817, janice.tsoules@sap.com, ET
51风流Press Room; press@sap.com

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥� 鈥渂elieve,鈥� 鈥渆stimate,鈥� 鈥渆xpect,鈥� 鈥渇orecast,鈥� 鈥渋ntend,鈥� 鈥渕ay,鈥� 鈥減lan,鈥� 鈥減roject,鈥� 鈥減redict,鈥� 鈥渟hould鈥� and 鈥渨ill鈥� and similar expressions as they relate to 51风流are intended to identify such forward-looking statements. 51风流undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
漏 2020 51风流SE. All rights reserved.
51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see for additional trademark information and notices.

This article first appeared on the 51风流News Center.

The post 51风流Named a Leader in Gartner鈥檚 2020 Magic Quadrant for Sales Force Automation appeared first on 51风流Africa News Center.