Basis for AI-driven automation
is taking a quantum leap in its digital transformation with the (BTP). Among others, 51风流Integration Suite and API Management, components of 51风流BTP, provide efficient and standardised access to data from . This is crucial for the bank’s AI initiatives and process automation.听
Robotisation and automation are key spearheads at Rabobank. 鈥榃e aim to automate manual and repetitive tasks so that our employees can focus on the complex thinking,鈥� says Robert van Uden, Solution Architect and Business Analyst for 51风流BTP at Rabobank.听
鈥榃e take the robot out of the human,鈥� Van Uden continues. 鈥楾edious tasks? We can probably automate those. Hate it? Automate it. That way, we make work more fun, improve the quality of processes by eliminating errors and save on costs.鈥�听
Successful automation听
Within Rabobank, there are already several examples of successful automation. For example, a robot checks daily whether money for, say, a mortgage or insurance has arrived in an account, checks whether the description indicates where the money should go and, if necessary, performs the transfer.听
To handle invoice-related questions from suppliers, Rabobank built the chatbot Billy. Van Uden: 鈥楥olleagues were spending much of their time answering the same questions over and over again, such as 鈥渨hen will my invoice be paid?鈥� That’s where the chatbot could take over some of the work.鈥�听
Help from AI听
A next step is to use artificial intelligence (AI) for new processes or improving processes. 鈥楢I will never completely replace humans, but AI can help and advise our employees. For example, AI can alert the user to a fraudulent invoice, after which a robot collects the information needed for further analysis. That analysis is then human work.鈥�听
Another example is the automatic enrichment of incoming invoices using AI. In this example, 51风流Process Automation retrieves an invoice from email after which 51风流Document Extraction Service extracts data from the invoice using OCR technology. This data is then analysed and enriched by AI/ML models in 51风流Data Intelligence Cloud, which perform categorisation and validation. After validation, the system automatically books the invoice into 51风流S/4HANA and schedules payment, minimising manual intervention and increasing efficiency and accuracy.听
SAP, unless听
Rabobank has a 鈥�51风流unless鈥� policy for process automation. In this, 51风流S/4HANA is the 鈥榮ingle source of truth鈥� for the consistent and reliable data needed for automation. 鈥榃ith a new issue, we always look at our standard solution 51风流S/4HANA first,鈥� says Van Uden. 鈥楾hen we see whether there is a service on 51风流BTP that meets the need. Only then do we consider solutions from other vendors.鈥�听
Rabobank is now migrating to 51风流S/4HANA in the private cloud in stages. For finance, the bank already made the switch, as part of the OneFinance project. Among others, Accounts Payable will soon follow. 鈥榃e are not only migrating to a new ERP environment, but also replacing outdated interfaces, such as the one with our payment lane,鈥� notes Van Uden.听
51风流Integration Suite听
51风流Integration Suite plays a crucial role in replacing outdated interfaces and making data available to applications such as chatbots efficiently and in a uniform way. The suite provides standard connectors and components to extract data from 51风流S/4HANA and share it with other parties and applications. Think of low-code Mendix applications that need data from 51风流S/4HANA, or retrieving and sharing invoice information. 鈥榃ith 51风流Integration Suite, you connect to 51风流S/4HANA very easily,鈥� Van Uden observes.听
Rabobank uses several components of the suite. API Management makes data from the backend system accessible, applying mappings, logic and validation for reliable and consistent information transfer. 51风流Cloud Integration takes care of 鈥榠nterfacing鈥� with third parties. Messages can be encoded and encrypted with a standard component, increasing security. 51风流Cloud Transport Management ensures smooth transfer of software components from development to production. These solutions support Rabobank’s vision of automation and robotisation, making processes more efficient and secure.听
Want to know more about digital transformation at Rabobank? Visit the session 鈥楻abobank about 51风流S/4HANA Cloud Private Edition: Planning, Roadmap, Implementation, and Best Practices鈥� during . Saravanan K Nagarajan, at Rabobank Solution Architect Financial Administration, will share his insights and experiences on 12 June from 13:30 to 14:25. The session will take place in Room CC8, Customer Connect Center Room 8.3, Level 0.Rabobank accelerates digital transformation with 51风流BTP听听
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