51

پپbusinesses aroundthe world facingunprecedented pressures thatڴǰԲconventional businessDzto evolve.

As concerns around climate change and water scarcity continue to grow,sustainabilityacross a wide range of dimensions isbeing brought to the forefront of the wayutilitiesoperate.Many of these dimensions are captured in themeasures of environmental, social and governance (ESG),which collectively establish a“sustainability”framework for assessing a company’sperformancein everythingfrom greenhouse gas emissions to employee health and safety.

ESG reporting is transforming from being a‘nice-to-have’ to afundamental businessneed. Utilities doubling-downon efforts to establish a comprehensive reporting methodology thattakes into accountthe expectations ofanumber ofstakeholders, including financial investors, regulators,customers andemployees.

Meeting the ESG reportingand performance managementchallenge

Theincreased focus onsustainability performance – as represented by ESGand theassociateddemand for high quality data, has grown faster than companies’ abilityto provideit in a robust, automated, auditable way.Now, as customers, investors and regulators seek more transparency,current ESG reporting capabilities need to be assessedagainst their capability to deliverevolvedrequirements.For the most part, they fall short.

Reporting of operational performance, including ESG, tends to be reliant onmanual processesand, as a result, reporteddatais oftenincomplete and notstandardised.ESG performance, or the impact on ESG performance, can’t be integrated into investment decisions as it is not linked to financial data.This makes it challenging for the Board to steer the business as ESG data is not generally as available or trusted as financial data for investment decisions.

The lack of solutions that enable real timeinsight into ESGperformancehas in the past prevented utilities from experiencing the full benefits of bettersustainabilityreportingand performance management.But now,with ESG becoming a boardroom issue, practical steps are being taken to update how sustainability reporting is carried out,based on an enterprise-grade platform which provides trusted data to stakeholders inside and outsidebusinesses.

Benefits of improved ESG reporting

If utilities cantransform how they report on ESG issues, the benefits they receivewillextend to diverse areas of their operations. For example, credit rating agencyhas found that ESG considerations are now a factor that lenders take into consideration when offering loan pricing.

Linking loans and other forms of finance tocorporate sustainability performance(and carbon emissions in particular)isone recent innovationbutit will not be the last method investors use that requires advanced ESG data.This means that utilitiesneed to ensure the platforms they use for ESG reportingare able tosupporta robust due diligence process that finance providers will undertake when testing achievementagainstcontractedESG targets.

Beyond this,ESG performancewillalso provide competitive advantages and unlock value creation. For example, through zero carbonenergyor waterprovision,increased customer loyalty and differentiated pricing.

These kinds ofdevelopmentsare part of the future forthe entire utilities industry. Andtheymake newESGtechnology decisions paramount for businesses that are serious about investment and prosperity, as well as sustainability.

Corporate Sustainability Reporting and Performance Management by SAP, allows you to understand and manage your environmental impact and report against a range of different ESG standards. To find out more about this, and how SAPs capability can help, read our new or check out our .