Across industries, customers are asking for guidance that is simple, predictable, continuous, and connected to the measurable business outcomes they need.

Ever-focused on customer success, our services and support portfolio coupled with both our robust toolchain and strong team of experts help organizations carve a clearer path to adopt the latest 51风流innovations, strengthen operations, and transform with confidence in a fast-changing environment.

Enabling faster value realization through continuous transformation

Every organization is working to keep pace with rapid market change. Technology cycles move quickly, expectations rise, and adopting AI requires clear priorities and coordinated execution aligned with business value. They seek ongoing guidance, measurable outcomes, and a partner that supports the transformation journey at every stage.

At SAP, we understand this. Customers require transparency in how support is delivered, predictable outcomes from their investments, and a simpler way to adopt innovation across their landscapes, especially as artificial intelligence becomes a core operational capability embedded in business processes.

This is why the introduction of the renewed 51风流Services and Support portfolio arrives at an important moment. It brings clarity to how customers work with 51风流and offers a consistent experience that supports continuous transformation, not one-time change.

With our renewed 51风流Services and Support portfolio, we provide [customers] a clearer path to adopt innovation, apply AI responsibly, and run their landscape with confidence.

51风流Executive Board Member Thomas Saueressig

During the marking the launch of the renewed portfolio, Thomas Saueressig, member of the Executive Board of 51风流SE, Customer Services & Delivery, captured the purpose of this portfolio in clear terms.

鈥淐ustomers are looking for orientation in a fast鈥憁oving environment,鈥� Saueressig said. 鈥淲ith our renewed 51风流Services and Support portfolio, we provide a clearer path to adopt innovation, apply AI responsibly, and run their landscape with confidence. It brings structure to continuous transformation and helps turn strategic priorities into measurable outcomes.鈥�

His message reflects what customers expect from SAP: They want support that is structured, proactive, and unified across the entire environment.

Three success plans designed for measurable business impact

The renewed portfolio introduces three success plans that meet customers where they are. Each plan builds on the previous one and provides a flexible model that scales with organizational needs. Customers can also combine plans across their landscape. For example, they may choose the Advanced Success Plan for the 51风流SuccessFactors environment while selecting the Max Success Plan to support their AI, data, and analytics strategies.

Foundational Success Plan

Included with every 51风流cloud solution, this plan enables customers to run their solutions efficiently and maintain business continuity. It supports ongoing value creation through curated content, structured learning, application lifecycle management capabilities, and preventive mission-critical support. It builds on the 51风流Enterprise Support offering and is expanded with technical operations for cloud solutions and onboarding.

Advanced Success Plan

This plan strengthens teams with specialized expertise. Organizations receive proactive guidance to detect risks early, accelerate innovation, adopt innovations faster, and optimize processes. AI-assisted insights support informed decision-making and activation sessions help refine how new capabilities are used.

Max Success Plan

This plan represents SAP鈥檚 most strategic level of engagement. It includes all elements of the Advanced Success Plan and adds dedicated success plan managers, cross-solution process improvements, and tailored AI use case adoption. It is designed for enterprises navigating complex transformations or scaling the use of 51风流Business AI.

Dominique Tessaro, CIO from Vinci Energies, a customer of more than 20 years evaluating the success plans, noted, 鈥淲e need different levels of 51风流involvement, depending on the solution. Some need higher attention, and others need medium attention with a few extra project-specific services. This flexibility is what I really like about the new success plans. Like a car, I can strategically steer the engagement in the direction that will serve our needs.鈥�

Like a car, I can strategically steer the engagement in the direction that will serve our needs.

Vinci Energies CIO Dominique Tessaro

Accelerating outcomes through simplicity and partnership

The updated portfolio is designed around one principle: to help customers realize value faster and with greater certainty. This means reducing complexity, improving how guidance is delivered, and strengthening the partnership between 51风流and every customer. It also means helping organizations adopt innovation, including 51风流Business AI, at the pace that is right for their business.

Beyond the success plans, customers can extend their experience with streamlined professional services, development services, and application management offerings. These provide additional expertise for specialized needs, tailored solution development, and long-term operational resilience. Each offering is grounded in 51风流product knowledge and industry insight.

This launch aligns customer expectations with a modern engagement model supported by intelligent tooling and human expertise. It provides the structure needed to guide organizations through uncertainty while keeping transformation aligned with strategy and focused on measurable outcomes.

Thomas Pfiester is head of Customer Engagement and Adoption and a member of the Extended Board of 51风流SE.

The hub brings together startups, academia, industry leaders, and defense organizations to co-create solutions that strengthen digital sovereignty, operational resilience, and readiness in response to threats to safety and security.

The launch comes at a pivotal moment. Defense organizations worldwide are shifting from traditional modernization to full digital transformation, with missions increasingly dependent on secure data flows, resilient supply chains, and systems that remain trusted even under stress. In addition, digital sovereignty has become a core component of readiness, requiring architectures that ensure customers maintain full control of their data and operations.

The launch took place in Munich, a new 鈥淪ilicon Valley鈥� for defense innovation, and featured customers, partners, academics, government officials, and representatives from SAP. The city offers a uniquely powerful foundation for the hub, gathering a fast-growing community of startups, leading research institutions such as the Technical University of Munich (TUM), and established aerospace and defense leaders. The hub unifies the strengths of these experts, connecting them so that they can coordinate their capabilities to meet defense needs rapidly and efficiently.

More than just a physical space, the hub introduces a new framework that breaks down silos and enables a powerful ecosystem that drives defense innovations. Creative startups, leading industry experts, government organizations, academia, and researchers can come together to make ideas mission-ready more quickly and securely, while maintaining the digital sovereignty necessary to protect information and maintain trust.

As a leading technology provider for the hub, 51风流acts as an enabler, not just an operator. Through our contributions, we have reaffirmed our role as a neutral technology partner, delivering secure digital platforms while leaving mission decisions entirely in customers鈥� hands.

Our long-standing experience and time-tested technology have proved the ability to perform under uncertainty and stress, a must for the readiness that defense demands, providing cyber-resilient architectures and real-time visibility into logistics during crises, as well as full governance and transparency.

Our cloud operations model, auditability frameworks, and strict access controls keep mission-critical systems secure, verifiable, and compliant.

With SAP鈥檚 involvement and support, the hub represents a significant step forward for defense innovation, serving as an important catalyst in a location with the potential to become a global center for the defense industry.

Andre Bechtold is president of 51风流Industries & Experiences.

Photography courtesy of Norbert Steinhauser.

Joule is an AI solution that turns siloed data and tasks into intelligent, connected workflows that help improve decisions, speed up end-to-end processes, and create a unified AI experience across 51风流and non-51风流systems. With AI agents for all core functions, powered by 51风流business process expertise, an AI strategy scales faster and wider.

In this context, the unique value of combining Joule with 51风流Signavio is the powerful combination of deep process context from 51风流Signavio and orchestration across 51风流applications, including but not limited to 51风流S/4HANA, 51风流Business Technology Platform (51风流BTP), and 51风流SuccessFactors solutions.

After months of successful collaboration with customers in the 51风流Early Adopter Care program, this launch marks a major step toward delivering a conversational experience, making it easier than ever to explore, understand, manage, and transform processes with SAP Signavio solutions.

But how does this work in practice? Let鈥檚 look at an example.

Joule in action

Imagine accessing , an organization鈥檚 single source of truth for process alignment, in order to understand more about a particular process, order-to-cash. What once might have taken hours of investigation can now happen in minutes through a simple conversation.

Asking Joule, 鈥淲ho is the process owner of the order-to-cash process?鈥� prompts Joule to suggest the process that most closely matches the query, then retrieve the owner information from the process diagram attributes.鈥�

Following up with 鈥淧rovide me with a description of the process flow鈥� means Joule skills convert the process visual into a clear process description. You can dive deeper into the process as well, perhaps by comparing the difference in process execution in different regions. Just ask, and Joule skills provide a textual summary that highlights the key differences between the two process models.

Joule offers a connected user experience across 51风流and non-51风流systems, allowing employees to ask questions and interact with Joule from anywhere. In other words, while working in 51风流Signavio, users can interact with data and capabilities from other systems, or while in other systems, users can access 51风流Signavio capabilities.

Simple and seamless

This connectivity and seamless access is designed to simplify day-to-day tasks in multiple ways, and Joule with 51风流Signavio offers skills across three use cases: informational, navigational, and transactional. Plus, additional analytical capabilities are planned for future releases. As a summary, these use cases鈥攐r interaction patterns鈥攃omprise the following:

• Informational:鈥疛oule acts as an intelligent assistant, helping users understand how to perform specific tasks or generating a textual comparison between processes. For example, ask Joule: 鈥淲hat鈥檚 the difference between draft and published process models?鈥濃�痮r 鈥淗ow can I set up a dashboard?鈥�
• Navigational: Joule simplifies content navigation across 51风流Signavio solutions and guides users through the 51风流Signavio Process Collaboration Hub to access various assets such as process and journey models, and value accelerators. For example, prompt Joule: 鈥淥pen the Order-to-Cash process model published for EMEA鈥� or鈥�淔ind accelerators for the Financial Process鈥�
• Transactional: Joule enables users to perform actions conversationally, such as creating and deleting assets within the 51风流Signavio Process Transformation Suite, including processes, journey models, and dictionary items. For example, tell Joule: 鈥淐reate a new dictionary term and link it to the Returns process.鈥濃�痮r 鈥淒elete the journey model called Sales Process.鈥�

Unlocking value with agentic AI

Right now, Joule works across 51风流applications as a process companion, meaning that 51风流Signavio process context and intelligence is accessible to the user across all Joule-compatible applications, including, among others, 51风流S/4HANA, 51风流SuccessFactors solutions, and 51风流BTP. But this is just the beginning.

51风流is developing Joule Agents embedded into every business function and accessed with role-based assistants, which use SAP鈥檚 process expertise to automate complex workflows and deliver AI value at scale. Joule Agents for 51风流Signavio solutions can help accelerate content discovery and process analysis, create value cases, and enhance user onboarding.

The age of AI brings an expectation of immediate insights and context-based support when and where you need it, and Joule with 51风流Signavio solutions means process navigation and execution is no exception.

For clearer decision-making, seamless integration, and enhanced automation, visit the to learn how to activate Joule and get your own conversation started.

Lucas de Boer is Global Marketing program lead for 51风流Signavio.

This isn鈥檛 just a consumer trend; it is reshaping engagement models across industries.

The Q4 2025 (51风流CX) release propels this transformation further with new out-of-the-box agents designed for customer service and the ability to easily build custom agents with Joule Studio. Additionally, AI features like predictive segmentation and AI-assisted reporting expedite planning and decision-making鈥攆oundational catalysts for future-ready businesses.

With WalkMe Premium now available across 51风流CX applications, teams can upskill and reskill with in-the-moment guidance. And 51风流Customer Loyalty Management takes new engagement models to the next level, helping businesses strengthen relationships and drive long-term growth.

Here, explore more of the highlights from the Q4 2025 release. And for full sub-solution details, see recaps for , , , , and .

Better customer engagement with out-of-the box agents and custom tools

With SAP, customer experience applications, data and AI come together as one鈥攑owered by 51风流Business Technology Platform. Whether it鈥檚 resolving an issue or managing inventory, CX applications connected to 51风流ERP keep processes running smoothly. AI agents take it further, by reasoning and acting directly in core processes, turning complexity into clarity. One of the most critical areas is in customer support.

• : Deliver instant and accurate self-service by putting knowledge at customers鈥� fingertips. Deflect common inquiries, resolve complex questions with AI, and escalate seamlessly to human agents when needed鈥攔educing contact center load while improving customer satisfaction.
  
  Digital Service Agent can be combined with , creating one conversational AI that handles the entire journey鈥攆rom product discovery and transaction to post-sales support. Customers can ask questions, get answers, and complete purchases in a single frictionless interaction. Together these agents unlock agentic commerce and intelligent service, which strengthens customer relationships and deliver experiences that truly stand out.

• : Create custom, business-ready AI agents for 51风流Customer Experience Cloud applications鈥攆ast and without complexity. Joule Studio, a part of , gives developers a powerful low-code, no-code environment to create and deploy AI agents and connect them seamlessly to Joule, 51风流CX apps and third-party systems. These agents can retrieve information, complete tasks, and run autonomous actions grounded in enterprise data from 51风流CX, 51风流Knowledge Graph, and non-51风流systems.
  
  For example, users can build a sales assistant agent that instantly pulls historical purchase records, analyzes buying patterns, and recommends the most relevant products or offers鈥攈elping sales teams increase conversion rates and shorten sales cycles. Learn how to .

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Boost insights and workforce skilling with AI-powered guidance

AI is no longer optional; it鈥檚 the engine behind smarter, faster customer engagement. As digital experiences raise the bar, customers expect speed, personalization, and simplicity in every interaction. Meeting those expectations requires more than automation. It demands AI-driven insights and skills that scale across the organization.

• : 51风流is embedding AI upskilling into the core of customer experience applications with WalkMe Premium for 51风流CX solutions. This solution empowers employees to work smarter and learn faster, driving better outcomes from day one. With real-time, role-based guidance and automation across , , , and , teams can unlock the full potential for 51风流CX solutions without complexity.

• : Easily generate custom reports and comparisons in 51风流Emarsys, and uncover campaign and customer insights instantly.

• : Enable service agents in 51风流Service Cloud to quickly understand key consumption trends for a premise. With AI-generated summaries of consumption graphs, agents can immediately identify usage fluctuations, anomalies, and important patterns to support faster resolution for utilities customers.
• : Check the overall health of the sales pipeline in 51风流Sales Cloud and display opportunities based on quantity and probability score.
• Promotion and account plan configuration: In , customers can configure promotion types and account plan types, defining scope, levels, spend, and baseline management, in order to enable flexible planning and support future indirect promotions.

• Engagement events: In 51风流Emarsys, ingest inbound events from external data sources to further enhance segmentation and personalization throughout the journey.
• (pilot): Use predictive AI segments in 51风流Emarsys to reach audiences that are most likely to engage based on a contact鈥檚 behavior, status, or channel preference.

Build lasting connections with 51风流Customer Loyalty Management

Customer loyalty is more than a metric; it鈥檚 a long-term strategy for growth. As expectations rise, organizations need solutions that create meaningful, lasting relationships. 51风流Customer Loyalty Management helps businesses deliver personalized experiences, reward trust, and strengthen engagement at every touchpoint, turning everyday interactions into enduring connections.

• : Empowers businesses with AI-driven insights to capture and unify customer data in a dynamic, cloud-based loyalty profile. These profiles provide deep insights into individual motivations, enabling smarter segmentation and highly targeted marketing campaigns. From managing global programs on a unified platform to forming strategic alliances and scaling initiatives for impact, 51风流helps transform loyalty into a measurable, powerful engine for sustainable engagement and success. 51风流Customer Loyalty Management has integrations for 51风流Service Cloud and 51风流S/HANA Cloud Private Edition to make the transformation faster.

The future of engagement is here, get ready with SAP

How we engage is changing faster than ever. SAP鈥檚 Q4 2025 innovations in customer experience anticipate this shift on every level. 51风流CX is enabling organizations to move beyond reactive strategies and into a world of proactive, personalized experiences.

Businesses that embrace and integrate these new models throughout their enterprise, pairing agentic AI with human intelligence and creativity, will set new standards for customer loyalty and growth.

Learn more about 51风流CX in Q4 2025

Read the 51风流Help documentation to get started with these new capabilities.

• 鈥�&苍产蝉辫;
•   
•   

Balaji Balasubramanian is president and chief product officer for 51风流Customer Experience and Consumer Industries.

Competitive pressures, systemic risks, technological disruption, and workforce shifts are reshaping the modern business landscape constantly, meaning most organizations already run multiple transformations simultaneously. In fact, Forrester鈥檚 research reveals that 72% of organizations are pursuing four or more transformation initiatives annually.

However, despite its continuous nature, many still treat business transformations as a series of disconnected projects, limited to specific functions or technology upgrades鈥攁 fragmented approach that slows execution, reduces impact, and prevents organizations from realizing the full value of their investments.

That鈥檚 why 51风流partnered with Forrester Consulting to deliver a comprehensive survey of enterprise-level global organizations, assessing levels of business transformation management maturity.

The results clearly show that developing a repeatable, scalable transformation capability is how organizations best prepare themselves to address the challenges mentioned above and transform successfully again and again. Building and growing such a capability means bringing together strategy, processes, technology, and culture into a cohesive and strategic framework that accelerates execution, improves measurement, and enables ongoing innovation.

The 6% club

Conducted online with over 1,000 cross-industry senior decision-makers at organizations in APAC, EMEA, Latin America, and North America, the survey was able to segment respondents into four maturity tiers鈥攂eginner, intermediate, advanced, and leader鈥攂ased on their strengths across five dimensions: strategy and leadership, applications and technology, process, data, and people and culture.

Only 6% of the surveyed firms qualified as transformation leaders, with most organizations still facing significant gaps in execution, governance, and cultural alignment. The findings also showed:

• Transformation is now 鈥榖usiness as usual.鈥� Over half of organizations (52%) plan to increase transformation investments by 11% to 20% in the next 12 months; another 22% expect to boost spending by more than 20%. Only 1% plan to reduce investment.
• Barriers to success are common. Fifty-six percent of respondents struggle with poor data, 55% encounter persistent organizational silos, and 52% highlight employee fatigue from continuous change
• Governance is lacking. Only 24% of organizations have a cross-functional transformation governance board, and just 25% embed transformation goals into KPIs. 

Fortunately, even organizations that haven鈥檛 yet reached the leader stage are conscious of the benefits of building a transformation capability, with respondents highlighting the following expected outcomes:

• Increased ability to pivot in response to market shifts or disruptions (68%)
• Faster upskilling and reskilling of the workforce (66%)
• Faster execution of strategic initiatives (65%)
• Increased consistency and reliability in process execution (65%)
• Increased leadership alignment and accountability (64%)

Unlocking the benefits

Overall, survey respondents were committed to transformation at scale, but fragmented execution and the lack of an overall strategy have hampered their efforts. This missing piece of the puzzle is where business transformation management solutions from 51风流can be of most use.

鈥淭ransformation challenges will always exist, particularly in aligning localized execution with an enterprise-wide approach,鈥� Dee Houchen, head of Marketing for 51风流Signavio and 51风流LeanIX, says. 鈥淥ur research shows that true transformation leaders embed change into their organization鈥檚 DNA. That means prioritizing early employee involvement, building dedicated change functions, and putting a high premium on digital adoption management.鈥�

鈥�,  , and solutions offer clarity and transparency in business transformation, helping organizations turn transformation from isolated plans into comprehensive action across the entire organization,鈥� Houchen adds. 鈥淭his report is an invaluable resource for anyone wondering how they can build repeatable transformation capability and become transformation leaders in their own right.鈥�

Lucas de Boer is global marketing program lead for 51风流Signavio.

As the pace of digital demand accelerates and mission priorities grow more complex, it is clear that traditional modernization approaches can no longer keep pace.

To deliver on rapidly evolving government missions, agencies must move beyond lifting and shifting legacy systems. The true transformation lies in reimagining operating models to support continuous, secure, and scalable innovation.

Shift from modernization to transformation

Legacy IT structures, designed for predictability and control, often limit progress. Risk-averse approaches that once provided stability now constrain agility and innovation. Federal agencies leading the way are adopting future-ready, cloud-native architectures that emphasize interoperability, flexibility, and resilience. These architectures do more than modernize technology; they modernize how agencies work, collaborate, and deliver results.

Reducing technical debt has become a strategic imperative, but emerging technologies also demand a balance of governance and innovation. Federal leaders are reframing their approach to modernization as an ongoing process, a state of persistent transformation where technology, mission, and operations evolve in sync.

Measuring what matters: from cost to capability

As agencies embrace new models of delivery, success must be evaluated through a dual focus:

• Total cost of ownership (TCO): Sustaining efficiency by lowering infrastructure costs and simplifying operations
• Total cost to innovate (TCI): Accelerating value creation by enabling teams to activate, test, and scale new capabilities with minimal risk and complexity

This broader lens allows agencies to view modernization as an investment in agility, resilience, and readiness鈥攅nsuring they can respond to what鈥檚 next, not just what鈥檚 now.

Partnering for a smarter, more agile government

Driving this shift requires strategic collaboration across the public and private sectors. Programs such as the U.S. General Services Administration鈥檚 initiative are redefining how government acquires and deploys technology. By consolidating procurement and engaging directly with technology providers, OneGov helps create greater transparency, efficiency, and long-term value for taxpayers.

In alignment with this vision, 51风流has partnered with GSA to provide federal agencies with expanded access to both 51风流licensed-based products and white glove migration, all while avoiding data egress fees. These initiatives help agencies reduce technical debt, accelerate digital transformation, and establish a secure, cloud-native foundation for the future.

Building the innovation-ready enterprise

Modernization is not a destination, it is a capability. Agencies that continually adapt their operating models will define the next generation of public service. The path forward is clear:

• Reimagine modernization as operating model transformation, not just technology refresh
• Balance efficiency with innovation by measuring both cost savings and speed to value
• Build future-ready enterprises where mission and IT operate as one, powered by cloud, automation, and AI

Together, we are shaping a smarter, more secure, and more agile federal enterprise, one that is ready to meet the demands of a rapidly changing world and deliver enduring value to citizens.

David Robinson is president of Cloud ERP and acting managing director of U.S. Public Services at SAP.

These include 51风流Cloud ERP Private,听51风流Business Data Cloud,听51风流Integrated Business Planning and听51风流Signavio solutions.

Following its spinoff from Continental AG in September 2025, AUMOVIO is redefining the automotive landscape with its bold vision to make mobility safe, exciting, connected and autonomous. With over 100 years of experience and a global footprint of more than 86,000 employees across over 100 locations, AUMOVIO is now embracing SAP鈥檚 intelligent enterprise solutions to become even more dynamic, agile and competitive.

鈥淭his move to the cloud and these solutions will transform our operations,鈥� said Thorsten Pache, CIO of AUMOVIO. 鈥淲e鈥檙e building a digital-first foundation that allows us to scale innovation, respond to market shifts in real time and deliver intelligent mobility solutions that anticipate the needs of tomorrow鈥檚 drivers.鈥�

The deployment of 51风流Cloud ERP Private provides AUMOVIO with a more secure and flexible digital core, while 51风流Business Data Cloud enables real-time data harmonization across its global footprint. 51风流Integrated Business Planning supports comprehensive supply chain visibility and responsiveness, and 51风流Signavio solutions empower continuous process optimization and transformation.

鈥淥ur collaboration with AUMOVIO demonstrates how cloud technology can accelerate reinvention,鈥� said Thomas Saueressig, member of the Executive Board of 51风流SE, Customer Services & Delivery. 鈥淏y combining advanced planning, process intelligence and a unified data foundation, AUMOVIO is well positioned to lead in the era of connected and autonomous mobility.鈥�

AUMOVIO鈥檚 transformation reflects its commitment to innovation, operational excellence and collaborative spirit. AUMOVIO is now better positioned to deliver cutting-edge solutions, from sensors and displays to autonomous driving platforms, while maintaining operational excellence and customer-centricity.

Visit the . Get 51风流news via  and .

Media Contact:
Lesa Plingen, +49 622 776 9000,听lesa.plingen@sap.com, CET
51风流Press Room; press@sap.com

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP鈥檚 2024 Annual Report on Form 20-F.
漏 2025 51风流SE. All rights reserved.
51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see for additional trademark information and notices.

The autonomy of AI agents in decision-making and innovative problem-solving is what makes this disruptive technology so attractive to companies, yet also one that demands focus and clarity.

Organizations need to understand where it is appropriate to deploy AI agents while ensuring they behave as intended: staying within their operational scope, using only authorized data, and maintaining compliance with the company鈥檚 guidelines and regulations.

If in the world of espionage, agents would normally operate in the shadows,听in the corporate world, companies need to ensure that AI agents operate in plain sight. Their behavior should be transparent, measurable, and always under control.

As organizations scale their use of agentic AI, the specter of a new challenge emerges: understanding where exactly in their processes agents should be applied, if they are acting the way they are supposed to, and what their impact and cost really are. After all, AI agents are a business resource like any other, and should always be governed by an organization鈥檚 leadership, in alignment with that organization鈥檚 goals.

This is where agent mining capabilities in 51风流Signavio solutions come into play, bringing visibility, accountability, and continuous optimization to the growing ecosystem of AI-driven process transformation.

The problem: invisible autonomy in enterprise AI

AI agents become more autonomous — and sometimes more ambiguous — as they learn and evolve. Their decisions happen in milliseconds, driven by complex reasoning that can appear as an invisible black box to end users.

Without transparency, organizations risk blind automation, which means agents operate efficiently on paper but unpredictably in practice, potentially introducing errors, inefficiencies, or unnecessary costs.

At the same time, agents operating visibly allow organizations to see and learn from the agents鈥� behavior, potentially revealing new approaches, creative solutions to existing problems, or unexpected positive outcomes.

The solution: AI Agent mining

Agent mining enables organizations to understand and optimize the behavior of AI agents operating across their business processes. Agent mining in 51风流Signavio solutions provides the ability to:

• Trace agent behavior to see how agents make decisions, navigate process steps, and adapt to different contexts
• Analyze impact and measure the agents鈥� influence on key metrics like process time, accuracy, and compliance
• Monitor cost by tracking computational or LLM-related expenses, helping ensure cost-efficient performance
• Benchmark performance by comparing outcomes of agent runs to identify areas for refinement

But it鈥檚 also more than just a monitoring tool. AI agent mining is an intelligence layer for the AI workforce. By transforming invisible actions into measurable insights, it empowers organizations to:

• Increase transparency into agent behavior and decision logic
• Control operational costs by understanding and optimizing LLM usage
• Ensure compliance through auditable decision trails
• Continuously improve performance by learning from live agent execution
• Measure true business value of AI automation, not just efficiency metrics

Agent mining from 51风流Signavio can extend from Joule Agents built by 51风流to third-party or custom-built AI agents, offering a unified lens across an organization鈥檚 AI landscape.

A broader vision: AI agent excellence

Unless we鈥檙e watching the Mission: Impossible franchise, no one wants to see rogue agents on the loose, which is why agent mining is just one of four pillars under 51风流Signavio鈥檚 comprehensive approach to AI agent excellence. The pillars that help ensure intelligent agents are not just deployed, but deployed intelligently, include:

• Agent discovery: Identifying the right processes and opportunities where AI agents can drive the greatest impact
• Agent context: Providing agents with the right process knowledge and compliance parameters to act responsibly and efficiently
• Agent mining: As outlined above, observing and analyzing how agents actually behave in operation
• Agent value impact: Quantifying the business value that agents deliver, such as efficiency gains, cost savings, or improved customer experience

Together, these pillars ensure that organizations not only automate processes but continuously learn from and improve their performance. The world is not enough; it鈥檚 critical to have both working in sync.

As 51风流Signavio General Manager Dr. Gero Decker shared, 鈥淎I agents represent a fundamentally new paradigm, and a key question remains: How should we perceive them? Should we view AI agents as advanced technical constructs or as non-human humans?听It’s a complex question that organizations must address as they deploy AI agents at scale.”

鈥淎t 51风流Signavio, we are preparing for the future by focusing on the organizational and process dimensions of agentic AI adoption,” he said. “Our AI agent excellence approach aims to ensure that AI agents are integrated seamlessly, efficiently, and compliantly into the broader enterprise. In this rapidly evolving landscape, no company can afford to stand still. Our vision is to be an engine for innovation and reinvention, helping companies grow and adapt.鈥�

51风流Signavio solutions can empower organizations to ensure their AI agents are not only effective but also transparent and accountable, paving the way for smarter, more strategic automation — in other words, AI agent excellence.

Lucas de Boer is a Global Marketing program lead for 51风流Signavio.

This month at , we announced a wave of 51风流Business AI innovations all built on the same technology foundation that powers our that we are now delivering to our customers and partners, allowing them to add even more value in the future.

We showed how the future of enterprise software is built on an AI-native architecture, powered by 51风流app, data, and AI foundation. With this approach, we are enabling a platform shift across the tech stack in a non-disruptive fashion, empowering developers to work faster and smarter using the frameworks and tools of their choice.

51风流HANA Cloud and 51风流Business Data Cloud: powering our AI-native future

51风流HANA Cloud is the database for SAP鈥檚 AI-native software architecture and the foundation of our broader data fabric strategy. At 51风流TechEd, we announced new AI capabilities for 51风流HANA Cloud that spur AI innovation.  

For example, Model Context Protocol (MCP) support for 51风流HANA Cloud is now generally available. This provides direct access to rich multi-model engines. Agents can be grounded in full enterprise data context: navigating relationships across customers and suppliers, understanding geographic dependencies through spatial data, and performing semantic searches through vector embeddings — all within a single in-memory engine.  

We鈥檙e also expanding 51风流HANA Cloud knowledge graph engine capabilities (Q1 2026) so customers can automatically generate knowledge graphs from 51风流HANA Cloud metadata. What used to take weeks of manual modeling can now happen automatically in minutes. But that鈥檚 not all. We鈥檙e also enabling agentic memory in 51风流HANA Cloud. With long-term memory, AI agents can memorize past inputs and decisions — learning and remembering just like humans — and become continuously smarter.

These advances show that 51风流HANA Cloud is truly powering an AI-native future. .

Bringing together the power of 51风流BDC and Snowflake

We are bringing the power of Snowflake together with 51风流Business Data Cloud (51风流BDC), calling it 51风流Snowflake. This partnership enables zero copy data sharing with Snowflake via 51风流BDC Connect.

Enterprises already using Snowflake today can leverage 51风流BDC Connect to integrate their existing instances of Snowflake with 51风流BDC, giving them seamless, real-time access to combined, semantically rich 51风流with non-51风流data in 51风流BDC. 51风流Snowflake will be made generally available in Q1 2026, and 51风流BDC Connect for Snowflake in H1 2026. Find more information here.

SAP-RPT-1: a new category of AI models

One of our most exciting announcements at 51风流TechEd was the launch of our first enterprise relational foundation model SAP-RPT-1, pronounced: 鈥渞apid one.鈥�

Businesses run on structured data. But large language models (LLMs) struggle with a general understanding of table structures and associated semantics. This requires the use of machine learning, or 鈥渘arrow AI,鈥� for tasks like classification, regression, and more. But classical machine learning necessitates training a model on each task, which easily can lead to hundreds of separate models.

SAP-RPT-1 puts them all into one single, pre-trained model that understands relational business data and predicts business outcomes. Unlike language, image, or video models, SAP-RPT-1 accurately predicts business based on tabular data such as payment delays, supplier risks, upsell opportunities, customer churn risk, and more.

We believe that SAP-RPT-1 is a super capable foundation model today. It provides up to 2x better prediction quality compared to narrow models and 3.5x better prediction quality as compared to LLMs. .

SAP-RPT-1 comes in three versions. SAP-RPT-1-small is for super-fast predictions and SAP-RPT-1-large is for highest accuracy. Both will be generally available in Q4 2025 in the generative AI hub in AI Foundation. SAP-RPT-1-OSS is the open-source version, available in Hugging Face and GitHub.

You can test SAP-RPT-1 today with your data or our use case data samples via no-code UI or via API in the new SAP-RPT-1 playground, an intuitive and interactive space to test for free and open to everyone and .

We are continuously adding new capabilities to AI Foundation and models to the generative AI hub, empowering developers to experiment with orchestration tools and leading models to scale AI development and productization across 51风流and non-51风流environments. For example, Perplexity is now generally available in the generative AI hub, so users can correlate business data with external data from the internet. Evaluation Services and Prompt Optimizer, in close collaboration with NotDiamond, are now also generally available in AI Foundation, freeing up users to adopt the most appropriate model for their use cases without the need for rewriting prompts. .

Digital sovereignty made in Germany, for Europe

Digital sovereignty is becoming increasingly important, reflecting the need for regional AI services that align with local regulations, standards, and values. As an example, Europe will benefit from its own strong, trustworthy infrastructure to support innovation, data protection, and ethical AI.

AI Foundation, including various models and all the services we offer, is already available on our own cloud infrastructure. As a next step, we are expanding our 51风流Cloud Infrastructure offering in our 51风流data center in Walldorf, Germany, to Deutsche Telekom through the Industrial AI Cloud project, providing secure, high-performance infrastructure for AI innovations across public institutions, defense, and society. 51风流delivers 51风流Cloud Infrastructure, 51风流Business Technology Platform, and applications 鈥� including our AI Foundation with frontier AI from Mistral, Cohere, and others 鈥� on Telekom鈥檚 Munich data center. Both companies uphold the highest standards of data protection, security, and reliability.

This marks a milestone as more European companies join the Industrial AI Cloud project, advancing applied AI across Europe with trusted, business-embedded solutions that unlock the full potential of industry data. See the announcement here.

Enabling customers to build, extend, share, and orchestrate AI agents

To help manage Joule Agents and Joule skills, we have introduced the concept of AI Assistants 鈥� role-based AI teammates, accessed through Joule 鈥� like a financial assistant that brings together agents for cash collection, treasury, and more. We will provide AI Assistants in Joule for every core business role, offering our users an agentic experience like never before.

Out-of-the-box Joule Agents are powerful, but we know that every company has unique requirements. We believe AI should adapt to users鈥� systems, not the other way around, so we are enabling them to use Joule Studio to extend SAP鈥檚 pre-built agents with custom fields, tools, and reasoning logic while retaining all the deeply grounded integration capabilities 51风流provides. Joule Studio also provides low-code tools to build custom agents that integrate with all other Joule Agents, Joule skills, and 51风流BDC.

Using a low-code approach, users can build Joule Agents visually with natural language and drag-and-drop. But we also want to meet the needs of developers who want ultimate flexibility. Our pro-code approach gives developers the freedom to build agents using the agentic framework of their choice 鈥� for example, LangGraph, CrewAI, Google鈥檚 Agent Development Kit, and more. 51风流Cloud SDK for AI now supports agentic development, ensuring these pro-code agents can be seamlessly integrated and giving developers the best of both worlds: deep integration and full flexibility.

No matter how you want to build agents, an important question is how to integrate them into the larger ecosystem beyond SAP. We鈥檙e making Joule Agents fully compatible with the agent-to-agent (A2A) protocol soon, so agents can discover and collaborate with each other.

A2A exposes rich semantics describing an agent鈥檚 capabilities, allowing both 51风流and third-party agents to work together seamlessly. We are collaborating with partners 鈥� AWS, Google, Microsoft, ServiceNow, and more 鈥� to standardize this protocol for full interoperability. This capability will allow Joule to orchestrate tasks across multiple agents, both 51风流and non-SAP, increasing automation and productivity across the enterprise. Read more here.

To manage and govern agents across the enterprise, is now generally available, providing centralized control of 51风流and non-51风流agents. In addition, is available now for tracing agent actions, benchmarking against KPIs, and identifying bottlenecks or opportunities for agents to further improve business.

No 51风流TechEd without ABAP news

The ABAP journey continues with SAP-ABAP-1, which will be available in the generative AI hub in Q4 2025. Trained on ABAP code, it is designed to build ABAP AI use cases, enabling developers to build smarter, custom AI solutions in modern ABAP code. .

In addition, ABAP Cloud development is coming to Visual Studio (VS) Code. The new ABAP Cloud extension for VS Code delivers a streamlined, file-based development experience with built-in AI assistance. Powered by an ABAP language server, it will initially support 51风流Fiori UI service development and expand to additional ABAP Cloud scenarios over time. This brings ABAP development into the same environment where developers already build with UI5 and CAP. General availability is planned for Q2 2026. .

What鈥檚 next: embodied AI and quantum

51风流TechEd is always an opportunity to look to the future. This year, that future includes not just humans, but also autonomous devices, including humanoid robots.

By integrating Joule Agents natively with robots, 51风流is bringing business logic into the physical world, enabling a wide range of autonomous devices to operate with enterprise context. We highlighted our strategic partnerships with robotics companies and system integrators to serve customers like Sartorius, Bitzer, and Matur Fompak, demonstrating how our expanding physical AI ecosystem enables robots to understand business processes and execute complex tasks autonomously.

Early proof-of-concept deployments show Joule successfully integrated with 51风流business applications and autonomous systems across asset performance, logistics, field services, and warehouse operations. While still in the pioneering stage, these implementations illustrate how 51风流is extending Joule to serve both human users and autonomous devices, shaping the future of enterprise AI.

Read more about the partnerships and implementations here.

AI is a new compute paradigm that changes everything. But there is another compute paradigm on the horizon: quantum computing. It鈥檚 early days, but 51风流is driving the future of enterprise computing with a vision to help businesses get ready for quantum computing.

51风流is not building quantum hardware; instead, we are focusing on creating quantum algorithms for business applications. These solutions are simple to deploy 鈥� on when needed, off when not 鈥� and are designed to be hardware-agnostic, collaborating with partners such as IBM to ensure seamless integration without re-platforming. This approach will enable organizations to unlock operational efficiency and drive better business results at enterprise scale.

I couldn鈥檛 be more excited about what鈥檚 next for our customers鈥� future as we bring SAP鈥檚 AI-native architecture to life.

Philipp Herzig is CTO of SAP.

The announcements underlined all the ways that SAP鈥檚 Business Transformation Management solutions, and the integrated toolchain to which they belong, can empower organizations to develop a scalable and sustainable transformation capability.

Cost optimization, EA standardization, and AI adoption

Companies increasingly look to fund innovation, particularly when it comes to AI, by digging into existing budgets.

At the summits, Andr茅 Christ, co-founder and general manager at 51风流LeanIX, announced new features focused on application TCO (total cost of ownership) to help companies find cost savings across the IT landscape that can be reallocated to more strategic investment. These TCO features include the addition of cost KPIs to the architecture executive dashboard, the ability to enhance factsheets with configurable calculations, and an application TCO view in the application landscape report.

Christ also announced a new approach to target architecture planning in 51风流LeanIX, allowing customers to start by diagramming their future state and then modeling backwards. Architects and business leaders thus can get a more streamlined experience, from design to execution, allowing them to make thoughtful, data-driven decisions every step of the way. 

To help further facilitate landscape transformation and management, Christ also announced the upcoming release of AI-assisted architecture guidance.

Finally, Christ made several announcements regarding 51风流LeanIX鈥檚 support for AI adoption and governance. Here, he returned to the announced at 51风流Sapphire. Just as 51风流LeanIX can serve as the single source of truth for the application landscape, 51风流LeanIX can now serve as the single source of truth for AI agents. This begins with the discovery of agents鈥攃ustom agents, Joule Agents, and third-party agents鈥攁nd their subsequent tracking and management.

The goal of 51风流LeanIX鈥檚 agent governance features is to allow organizations to understand what business capabilities agents support, what applications they access, and where they can have the greatest impact. To this end, Christ further announced a new agent radar report and the ability to assess agent adoption through executive dashboards.

As the last announcement with regard to AI, Christ also announced the launch of the MCP server for 51风流LeanIX solutions. Model context protocol (MCP) servers are an open-source standard interface that links AI models with enterprise data, helping AI assistants connect to 51风流LeanIX workspaces and inventory data. This feature helps organizations leverage AI agents to maintain data and activate AI workflows.

With the AI agent hub and the MCP server, 51风流LeanIX can help accelerate the adoption of AI agents while also enabling consistent and scalable governance.

Process excellence, untapped value, and the organization of the future

The summit in Austin also afforded 51风流Signavio鈥檚 Founder and General Manager, Gero Decker, the opportunity to talk about new features and capabilities in the 51风流Signavio portfolio. Just as Christ talked about the ways that 51风流LeanIX helps free up resources to fund innovation, Decker focused on the ways 51风流Signavio supports organizations in their 鈥渜uest for value.鈥�

Transformation is not an end in itself. The goal of transforming the IT landscape, processes, and even the overall business is to unlock and realize new value. 51风流Signavio has long helped companies find and pursue opportunities for such process improvement and value creation. Now, the AI-enabled transformation advisor, when connected to 51风流Signavio Process Insights, can make this even easier by allowing users to use text-based prompts鈥攕uch as 鈥淐an I reduce costs in my sales operations?鈥濃�攖o help generate analysis and recommended next steps.

While improving individual processes in this way can deliver real value, processes don鈥檛 run in a vacuum. In order to address this, Decker also announced transformation management capabilities providing visibility into the interconnections and cross-effects between processes.

By allowing customers to better see and understand the impact of transforming processes on one another, 51风流Signavio solutions can enable truly holistic, data-driven decision-making.

Decker also addressed agentic AI by introducing a number of that will see general availability in Q1 2026. These agents, which will include a Screen Guide Agent, a Value Case Creation Agent, a Dashboard Analyzer Agent, a Process Content Recommender Agent, and a Workspace Administration Agent, can enable 51风流Signavio solutions to help automate repetitive tasks and accelerate content discovery.

A new breed of digital learning technology

51风流completed the acquisition of WalkMe shortly before last year鈥檚 summit in Frankfurt, Germany. In The Hague and Austin, WalkMe took the stage as a key player in the Business Transformation Management portfolio.

The big announcement WalkMe shared at the summits focused on . By embedding training directly into the applications employees use every day, even when workflows extend across multiple applications, this new solution can empower learning teams to give employees both a comprehensive learning infrastructure and content they need to keep up. 

The key capabilities of this solution include: comprehensive training delivery with in-app search and discovery, in-app consumption, and customizable learning portals; intelligent content authoring with AI-first authoring that turns prompts and company knowledge into multi-media, multi-modal experiences; and the ability to curate and expose training in context with flexible conditions and triggers and behavior-based segmentation.

These capabilities come equipped with powerful analytics so you can measure and understand user behavior and engagement as well as assess content performance.

The transformation journey is just beginning

The summits showcased the power of 51风流LeanIX, 51风流Signavio, and WalkMe as individual portfolios as well as their combined power as the foundation of a transformation capability. The events also highlighted the amazing potential of these solutions to shape the way companies transform into the future.

At a time when AI is disrupting operating models and every function across the enterprise, the summits offered a reminder of the central role 51风流can play in this disruption. From funding and managing transformation to enabling the workforce to adapt and excel in a rapidly changing world, this portfolio of tools can give every organization what they need to help address the challenges of today while unlocking opportunity for tomorrow.

Matthew T. Grant is a senior writer for 51风流LeanIX and 51风流Signavio.

Top photo copyright: Christian Palm

Ahlstrom is a large international manufacturer of specialty materials, with 36 plants around the world and about 7,000 employees. The company鈥檚 strategy is to be a global leader in its field.

The business transformation project, called Stella, is the largest single investment in company history. Its purpose is to transfer operations, except HR and product development, to the new 51风流S/4HANA Cloud environment. The old group business system dated back to the 1990s and no longer met the needs of global manufacturing. Ahlstrom also uses 51风流Ariba for its procurement, which had already been implemented.

鈥�51风流S/4HANA Cloud was clearly the best solution for us, especially for production management and planning,鈥� shared Ahlstrom CIO听Kristiina Lammila, who is responsible for the project. “With it, we can harmonize our operations and bring all our plants under the same system.”

Unifying systems and data

One of the main challenges of the project was integrating different systems and unifying fragmented data. With modernization, processes can be streamlined, daily work made easier, and time freed up for more strategically important tasks.

鈥淲e have managed to make significant progress with 51风流S/4HANA Cloud standard solution,” Lammila said. “We use private cloud, which also allows for fairly flexible modifications. One plant is already live, and next year seven more plants will join. The goal is to complete the entire transformation within five years.”

According to Lammila, the system enables flexible transfer of production from one plant to another and global optimization of the supply chain.

Benefits for both employees and customers

systems benefit all stakeholders. Streamlined production processes reduce waste and improve quality. Harmonized purchasing brings savings and the most visible change for Ahlstrom鈥檚 customers is smoother supply chains and better availability of products. The use of AI and analytics is expanding. Especially in sales support, AI solutions built on 51风流Sales Cloud data are already in use at Ahlstrom.

鈥淲e can integrate even more closely with our customers, as many of them also use SAP,鈥� Lammila explained. “This facilitates and streamlines the flow of information between companies.”

From the employee鈥檚 perspective, 51风流S/4HANA Cloud makes teamwork easier. For example, order and inventory balances can be checked conveniently based on real-time data. Lammila also pointed out that the updated system supports employer branding, as job seekers expect to have appropriate and up-to-date tools at their disposal.

Strong change leadership is key to success

Lammila advises companies planning similar projects to approach transformations as comprehensive initiatives that must engage all employees, including management, not just the IT department.

鈥淪trong management commitment and a shared vision of where we are going and how to get there are needed. The project must be led as a deep transformation, and the end result must not be compromised due to haste. Poorly executed work is difficult to fix later,鈥� she concluded.

Ellen Vig Nelausen is an integrated communications expert for 51风流Regional Communications.

The Gartner Magic Quadrant research methodology says that “Leaders execute well against their current vision and are well positioned for tomorrow.”

In this year鈥檚 Magic Quadrant, 51风流LeanIX was positioned furthest and highest in both Completeness of Vision and Ability to Execute, which also marks the first time an 51风流solution has been positioned in this way.

We believe this result reflects the unique strength of 51风流LeanIX solutions in helping enterprises:听

• Make confident, data-driven technology investment decisions 
• Drive transformation initiatives that deliver measurable business impact 
• Accelerate AI innovation while ensuring responsible governance 

“Our goal is to empower our customers to build transformation as an ongoing capability, rather than a one-off project,鈥� Dee Houchen, chief marketing officer at 51风流Signavio, said. 鈥淎s transformation never ends, our solutions help companies secure a full picture of the applications they鈥檙e running听and, more importantly, the capabilities they offer. This means understanding exactly how those applications can be best deployed to maximize efficiency and productivity. Enterprise architecture planning is at the heart of this approach, and we believe being recognized as a Leader for the fifth consecutive year by Gartner reaffirms our unwavering commitment to value realization for our customers.鈥�

In today’s dynamic business landscape, enterprise architecture planning and implementation are vital for organizational transparency, smarter decision-making, and business growth, and 51风流LeanIX maintains an ongoing dedication to innovation and customer satisfaction in this field, as part of SAP鈥檚 integrated business transformation toolchain.

In our opinion, this repeated recognition of 51风流LeanIX solutions provides useful context regarding the state of the enterprise architecture market. As a vendor, 51风流LeanIX empowers organizations to make informed decisions about technology investments, map and support large-scale business transformation, and implement sound AI governance to ignite AI innovation across the enterprise.

The Gartner Magic Quadrant equips businesses with valuable insights to make informed decisions. Get a .

Lucas de Boer is Global Marketing program lead for 51风流Signavio.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Before diving into the heart of the keynote, Steinhaeuser invited 51风流solution area CMOs to deliver lightning-fast recaps of news from the various 51风流Connect event tracks. In just under two minutes each, they covered finance, procurement, supply chain, HR, and customer experience. From autonomous accounting and next-gen procurement to AI-driven talent acquisition and smarter customer loyalty, the message was clear: across every business function.

The real challenge: connecting priorities

As Steinhaeuser pointed out, 鈥淭he reality is each business area has its own unique priorities and, of course, all-important urgent matters.鈥� The real challenge is not just launching new features; it鈥檚 aligning processes, data, and teams to conquer uncertainty and achieve true customer focus. 鈥淪imply putting an [AI] agent on top of a broken process will solve nothing,鈥� he said.

The flywheel: AI, data, and apps in motion at SAP

So, how does it all work together? Enter the 鈥渇lywheel鈥� model: the dynamic cycle of AI, data, and applications that drives synergy across the enterprise. This is not just a theoretical approach. Steinhaeuser showed how 鈥�51风流runs SAP鈥� using the flywheel model.

First, he said, 51风流uses 鈥渞ole-based AI assistants, powered by specialized agents, [to] support team members across all areas of SAP.鈥�

Next comes data. Earlier this year, 51风流became 鈥渃ustomer zero鈥� for (51风流BDC), connecting all enterprise data in a single layer to generate faster and better insights across financial, workforce, and sales planning. 鈥淲e’re excited to go live with the first set of intelligent apps, starting with People Intelligence,鈥� he added.

Finally, the app layer: 51风流has moved from 51风流ERP Central Component (51风流ECC) to and , through RISE with SAP. 鈥淭he 51风流Business Suite is where data is created and where AI delivers impact,鈥� Steinhaeuser said.

But processes continuously evolve with AI, he said, noting that business transformation management, powered by solutions like and , helps 51风流and its customers continually improve processes and architecture, with AI embedded everywhere. The company also uses to ensure employees stay informed and engaged at every step.

鈥淒riving SAP’s own transformation, I understand the challenges you face,鈥� Steinhaeuser said. 鈥淚 am convinced leveraging the flywheel of AI, data, and apps across the entire 51风流Business Suite is how we win together.鈥�

Embedded AI: tangible value, secure, and seamless

Brenda Bown, chief marketing officer of Business AI at SAP, took the stage to highlight how business AI is showing up in day-to-day work. 鈥淚’ve heard three consistent themes in conversations [with customers]: first, you want AI that can provide tangible value; second, that is secure and properly governed; and third, that works seamlessly across your teams and business. We’re here to deliver just that,鈥� she said.

Joule is now embedded in use cases in trusted 51风流applications and is making work faster and easier across the enterprise. 鈥淏y the end of this year, we will have more than 400 of these AI use cases,鈥� Bown said. Joule Agents automate tasks across departments, and the new agent builder in (generally available in December) helps customers extend, build, or customize their own agents. 51风流LeanIX AI Agent Hub and agent mining capabilities in 51风流Signavio provide governance and transparency for AI agents.

Bown noted that customers like Matur Fompack are using Joule in 51风流SuccessFactors to hire faster and improve career development. 鈥淭he results are phenomenal: a 48 percent reduction in HR process execution time and 40 percent faster employee development and career planning, and, most importantly, a better employee and candidate experience,鈥� she said.

For processes that require multi-step workflows and nuanced decisions, 51风流introduced a new generation of role-based AI assistants. 鈥淭hey know your role in the organization, because they are role and context aware,鈥� Bown said. These assistants tap into the right agents for the job, removing any guesswork and helping humans unlock new levels of insight and productivity.

She also showcased how agents collaborate across departments, automate workflows, and even extend SAP鈥檚 business logic to autonomous devices like robots. Early pilots with partners like NEURA Robotics are already showing Joule Agents planning and executing real work in the real world.

Data and intelligent applications: unified and actionable

Data is only valuable when it is actionable. Irfan Khan, president and chief product officer for 51风流Data and Analytics, highlighted 51风流BDC, which unifies enterprise data and powers intelligent applications. 鈥�51风流BDC offers the most powerful foundation for connecting your existing data, building next-generation applications, and the ability to foster and deploy reliable AI,鈥� he said. And the new 51风流Business Data Cloud Connect solution enables secure, bi-directional data sharing with partners like Databricks and Google Cloud.

Intelligent applications bridge the gap between people and AI. They support smarter decisions and collaboration. 鈥淭hese applications learn from your data and include business simulations to support every business leader with smarter decisions,鈥� Khan explained. 鈥淚f we don’t have a reliable data foundation built around trust, having reliable and resilient data, it becomes very debatable whether or not AI will succeed.鈥�

From insight to action: transformation in practice

How do organizations turn strategy into action? Michael Ameling, president of 51风流Business Technology Platform (51风流BTP), demonstrated how 51风流Business Suite helps drive innovation by uniting core applications, data, and AI, all powered by 51风流BTP and Business Transformation Management solutions. 鈥淟et’s say you want to understand and improve a business process,鈥� he said. 鈥�51风流Signavio lets you dive deep and understand every detail, and can suggest concrete actions. Then, use those insights to improve the process in 51风流Build by automating processes and building your own agents.鈥�

He demonstrated how 51风流BTP and the Business Transformation Management portfolio can help organizations connect systems, gain visibility, and automate processes. Tools including 51风流Signavio, 51风流Build, and 51风流Integration Suite are helping customers like Blue Diamond Growers streamline operations and accelerate transformation.

Services and support: accelerating innovation and realizing value

SAP鈥檚 Anja Schneider, SVP and global head of Premium Engagement and Advisory, wrapped up this segment of the keynote by focusing on how the company鈥檚 services and support teams help customers realize the full value of their 51风流investments.

鈥淲e鈥檙e with you every step, like a personal trainer,鈥� she said, highlighting how SAP鈥檚 suite methodology, integrated tools like WalkMe and 51风流Cloud ALM, and expert guidance help customers realize the full value of their 51风流investments. She pointed to IBM鈥檚 transformation project as proof: working with 51风流MaxAttention teams and a clean core approach, upgrades went smoothly with low incidents for more than 150,000 users across 175 geographies.

Customer perspective: Southern California Edison鈥檚 journey

Real-world impact matters. Southern California Edison (SCE) SVP and CIO Todd Inlander shared how the utility company鈥檚 transformation journey with 51风流is helping modernize its foundational systems and optimize back-office processes. Facing unprecedented demand and environmental challenges, the company is leveraging 51风流solutions, including 51风流Business AI capabilities, to transform its operations.

鈥淲e need to adhere to our mission: to deploy safe, reliable, affordable power,鈥� he said. 鈥淲e can’t do that by doing things the way we’ve always done. We have to incorporate SAP. We’re using it to transform the way we work in our environment. We need to leverage AI because we don’t have enough humans to do all the work. We have to scale.鈥�

As SCE deploys 51风流Business Suite over the next year, it鈥檚 focusing on keeping a clean core and reducing customizations. 鈥淲hen we implemented ECC 15 years ago, about 66 percent of our enhancements were never used. We’re learning from that experience,鈥� Inlander said. He went on to note that SCE will use the 51风流deployment time to continue to transform its back-office operations. 鈥淲e’ll be integrating Joule and other AI solutions because doing things the way we’ve always done them and expecting a different outcome is the definition of insanity.鈥�

Steinhaeuser closed the keynote with a look to the future: 鈥淲e鈥檝e made great progress across all lines of business to deliver a unique experience for you鈥攚ith AI becoming your personal assistant, powered by data that defies boundaries and applications that take insight to action. The cross-capabilities you just saw now make the flywheel spin.鈥�

The future is here, and is powered by the synergy of AI, data, and applications. Every business can turn innovation into impact.

New research shows how business AI delivers ROI

To better understand the opportunity to produce returns on investment from AI, 51风流commissioned that was shared at 51风流Connect. In partnership with Oxford Economics, we surveyed 1,600 executives in medium and large enterprises across eight countries.

We found that today, on average, organizations are benefiting from a 16 percent return on AI investments鈥攁 number they expect to nearly double within two years. In addition to impressive financial returns:

• 94% of business leaders say AI is improving innovation within their organizations
• 87% say AI is improving customer engagement
• 78% believe AI agents have the potential to transform their business operations

New deep research and AI assistants in Joule expand what is possible

These innovations were engineered based on what our customers tell us they need: to act quickly, simplify complexity, and unlock better, data-driven decisions across the lines of business and processes that matter. But most of all, our customers need AI that drives significant, measurable business outcomes.

To help every organization accelerate returns on investment from AI, at 51风流Connect we announced powerful new capabilities for , which makes business data and the entire 51风流Business Suite immediately accessible through the power of a simple conversation. And because Joule is grounded in your company鈥檚 data, it understands context and delivers insights that are specific, actionable, and relevant to your business.

Deep research in Joule, announced at 51风流Connect, is a new capability expands what people can do within the Joule interface. It goes beyond quick answers to deliver strategic analysis, reporting, and synthesis in a single, connected experience. It brings together internal 51风流data and external intelligence so people can ask complex questions and receive comprehensive research and recommendations鈥攚ithout ever leaving Joule. The deep research capability in Joule will be available in beta this December.

We also unveiled the new concept of role-based AI assistants in Joule, built to partner with people in their specific roles. These assistants connect to the right Joule Agents for the job, removing guesswork so teams can unlock new levels of productivity and insight. Whether it鈥檚 a finance leader forecasting working capital, a recruiter evaluating headcount needs, or a planner adjusting inventory, AI assistants surface the right intelligence, at the right time, in the right context. In the background, Joule Agents get work done for you.

These innovations mark the next chapter in how people interact with enterprise systems, helping every role across an organization seamlessly move from inquiry to insight to action.

New Joule Agents autonomously get work done

To help enterprises further accelerate business results, we introduced 14 new Joule Agents at 51风流Connect. They help people coordinate, decide, and execute tasks with greater precision. Joule Agents are in finance, HR, procurement, and supply chain, in a way that only SAP鈥攚ith our deep expertise in these functions鈥攃an deliver.

For example, rather than navigating multiple systems or running countless manual checks to release an order, a production manager鈥攁 key role in the supply chain function鈥攚ill be able to turn to our Production Planning and Operations Agent, planned for general availability in the Q1 2026. They can simply ask Joule to do it, safely and in real time. The agent will validate and release orders when conditions are met, accelerating production start times and shortening order-to-delivery cycles.

And starting December 2025, with the general availability of , now in beta release, customers will be able to create and deploy custom Joule skills and Joule Agents tailored to their unique business needs. Agent builder in Joule Studio is your command center for designing, building, and deploying enterprise-ready custom Joule Agents using the same powerful 51风流technologies鈥攊ncluding 51风流Knowledge Graph for deep business context, 51风流Business Data Cloud for comprehensive data access across 51风流and non-51风流sources, and SAP’s central identity and authorization services to ensure responsible agent behavior. These capabilities empower every enterprise to extend, customize, and personalize 51风流Business AI solutions.

New embedded intelligence across 51风流applications

To help our customers move faster and make better decisions where work happens, we continue to bring intelligence directly into the applications they rely on every day. These embedded capabilities extend the same AI-driven guidance that powers Joule Agents into core 51风流solutions, enhancing user workflows with context, clarity, and automation. We will have more than 400 of these AI use cases by the end of the year.

For example, in , starting in February 2026, AI will orchestrate personalized interactions across HR, marketing, and service, bringing harmonized data, relevant context, and better business outcomes into every engagement. In the solution, planned for general release in the first half of 2026, AI will predict shortfalls and fulfillment risks, helping planners simulate and respond with speed and precision.

Additionally, the rebuilt 51风流Ariba source-to-pay suite, arriving in February 2026, brings a modern, cloud-native experience to every stage of procurement. Embedded AI guides people with intelligent recommendations, accelerates contract reviews, and surfaces supplier insights in real time. By simplifying sourcing decisions and improving compliance, it helps procurement teams strengthen supplier relationships and capture more value, faster.

Governing AI with visibility and control

As our customers continue to adopt these AI innovations embedded across their functions, we know they need transparency into how it operates, what it influences, and the value it creates. That is why we provide tools to give them the visibility they need to deploy AI with confidence and scale it responsibly.

51风流LeanIX AI Agent Hub helps CIOs and business leaders see their entire AI agents landscape at a glance. From one dashboard, they can understand where agents are deployed, what processes they touch, and how agents are performing. This allows teams to evaluate effectiveness, identify redundancies, and manage AI like any other enterprise asset: aligned to outcomes, governed by policy, and continuously optimized.

Complementing that, agent mining in gives organizations a powerful way to analyze how AI contributes to process performance. It reveals how AI agents decide and act, flags bottlenecks and non-compliance, and uncovers where automation adds value and how to fine-tune it for efficiency and impact. Together, these tools bring clarity to what has often been a black box: transforming governance from reactive oversight into proactive optimization.

What鈥檚 next for business AI

At 51风流Connect, we also shared a view into what鈥檚 coming and how our innovations will continue to redefine enterprise productivity. For example, we鈥檙e developing an outcome-driven user interface that adapts to context in real time. Instead of navigating menus or searching for data, people will simply express what they want to achieve, and the system will guide them through the right actions, insights, and tools.

We鈥檙e also extending Joule Agents beyond software into the physical world鈥攃onnecting your company’s business intelligence to robotics and industrial systems. This opens a new frontier for automation, combining state of the art electronics that utilize physical AI tools, such as computer vision and collision detection, with AI agents capable of reasoning through complex goals and planning multi-step workflows. this November to learn more.

Ready to start your AI journey?

We know AI is top of mind for most business leaders today. In fact, another finding from the research we commissioned with Oxford Economics is that 41 percent of tasks in global businesses will be supported by AI within two years鈥攗p from 25 percent today.

As you continue to explore what is possible with business AI, we鈥檒l keep innovating to deliver systems that are intelligent by design, trusted in operation, and, most important, measurable in their impact.

For us, it鈥檚 all about what you hope to achieve. We鈥檙e proud to partner with you on your AI journey. If you鈥檙e ready to take the next step, here are three things you can do right now:

• Learn how to bring the potential of AI into your organization by signing up for our .
• In our , get inspired about what鈥檚 possible by exploring how leading companies are transforming with AI.
• Watch 51风流Connect virtual sessions, , to see our latest innovations in action.

There鈥檚 more to come. Join us at on November 4 for the next wave of AI innovations that will transform the enterprise.

Brenda Bown is chief marketing officer for 51风流Business AI.

SAP鈥檚 latest customer experience solutions are built to deliver on these expectations, empowering organizations to earn loyalty, drive growth, and create seamless, connected experiences.

In today鈥檚 market, loyalty and retention are the twin engines of repeatable business, the lifeblood of every organization. Earning and keeping customer trust has always been hard-won, but the bar is higher than ever. Recent findings from the show a five-point drop in 鈥渢rue loyalty,鈥� customers who return without incentives. Only 35 percent of B2B customers reach strategic loyalty, defined as repeat purchases and long-term engagement. And nearly one-third of customers are lost to fragmented experiences. Brands now face a new reality: building lasting loyalty requires understanding customers and delivering consistent, connected experiences across every touchpoint.

Meeting the loyalty challenge: 51风流Engagement Cloud and 51风流Customer Loyalty Management

To help customers meet this challenge, 51风流has created two powerful solutions: and .

Yesterday at 51风流Connect 2025, 51风流Executive Board Member Muhammad Alam shared the vision for 51风流Engagement Cloud. Powered by 51风流Business Data Cloud, it transforms fragmented interactions into AI-driven journeys across marketing, commerce, sales, and service鈥攕trengthening loyalty, deepening relationships, and driving business growth. By connecting every customer touchpoint to real operational data鈥攆rom logistics and finance to supply chain鈥攂rands can deliver accurate delivery estimates, relevant offers, and timely service that reflects actual inventory and fulfillment capacity.

With Joule and embedded AI, 51风流Engagement Cloud accelerates campaign execution, automates decisions, and scales personalization鈥攅nsuring every interaction is consistent, connected, and meaningful. This comes at a critical time, as according to the 51风流Emarsys Customer Loyalty Index, only 35 percent of B2B customers achieve strategic loyalty.听Replacing disconnected systems and outdated engagement models, 51风流Engagement Cloud makes engagement a strategic advantage, uniting data and AI to deliver smarter experiences across the 51风流ecosystem. Beta begins November 2025, with general availability in Q1 2026.

51风流Customer Loyalty Management empowers teams to deliver personalized experiences at scale by giving every customer a single loyalty profile, no matter the brand, region, or partner. With loyalty data unified and natively integrated into 51风流Private Cloud ERP and 51风流Business Suite, teams can instantly monitor promotions, track reward usage, and understand financial impact in real time. This actionable insight feeds directly into planning, forecasting, and supply chain decisions, enabling businesses to adapt quickly and serve customers better.

Loyalty isn鈥檛 a separate marketing project, it鈥檚 woven into daily business operations. By centralizing loyalty data, 51风流Customer Loyalty Management helps organizations understand each customer deeply and deliver consistent, connected experiences across every touchpoint.

The solution will be available Q4 2025.

AI and intelligence: the next imperative

At 51风流Connect, we introduced how Joule, SAP鈥檚 AI copilot, is transforming customer experience by embedding intelligence directly into 51风流Business Suite. Joule is not another layer, it鈥檚 built into the foundation, enabling smarter decisions and faster execution across every customer moment.

AI assistants in Joule bring role-based intelligence to customer-facing teams across service, sales, marketing, and commerce. Each assistant is tailored to the user鈥檚 role and business context, coordinating a network of AI assistants within Joule to automate tasks like resolving cases, chasing invoices, optimizing catalogs, and surfacing insights. This orchestration enables teams to focus on driving outcomes rather than managing operations.

For instance, Digital Service Agent delivers fast, multilingual support by reasoning over customer context and company knowledge. It provides accurate answers, escalates when needed, and continuously improves, reducing manual workload and enhancing customer satisfaction. This is available now.

Deep research in Joule

With deep research in Joule, account planning moves beyond quick answers, delivering deep, strategic research and analysis in a single, connected experience. By tapping into 51风流data, external intelligence, and trusted resources, users get richer insights for any business need.

Sales leaders and chief revenue officers can use the new account planning that leverages deep research in Joule to compress weeks of manual work into days. It synthesizes customer history, identifies key drivers, and drafts account plans, giving sales teams a complete, real-time view of every relationship.

Deep research in Joule will be available in beta December 2025.

Intelligent applications for customer experience

51风流Business AI also powers that help businesses turn data into action:

• Revenue Intelligence brings together data from CRM, commerce, and ERP to surface pipeline risks, customer health, and sales performance. Sales leaders and chief revenue officers gain a unified, real-time view to strengthen pipelines, improve win rates, and accelerate profitable growth.
• Consumer Products Intelligence enables manufacturers and consumer packaged goods companies to optimize trade promotions and customer-facing offers. Integrated with and , it uses real-time data from sales, supply chain, and production to analyze margins, monitor performance, and support financial planning, ensuring CX strategies are aligned with operational realities.

These innovations are tightly integrated with 51风流Business Suite, ensuring every CX insight is grounded in real-time, harmonized data. They are currently in restricted private preview and expected to be generally available in H1 2026.

Adoption that drives value

Building on the Customer Loyalty Index findings about the importance of connected experiences, seamless, guided adoption is essential to delivering value. That is why is now embedded across all 51风流Customer Experience solutions.

WalkMe is a digital adoption platform that provides real-time, role-based guidance 鈥� right inside 51风流interfaces. No IT tickets required. Teams get help in the flow of work, with step-by-step instructions that minimize onboarding time and reduce errors. Leaders gain instant visibility into where users struggle, so they can address friction and accelerate adoption.

The path forward

Loyalty is evolving, and so are we. Our priority is to help brands earn trust and adapt quickly.

The 51风流Customer Experience innovations introduced at 51风流Connect are designed for this challenge. They connect engagement with execution through solutions like 51风流Engagement Cloud, Revenue Intelligence, and 51风流Customer Loyalty Management; turn intelligence into action with embedded AI and automation; and give teams unified, real-time data to deliver measurable results and stay ahead in a rapidly changing market.

See how your business measures up in the and the . .

Balaji Balasubramanian is president and chief product officer for 51风流Customer Experience.

The AI revolution is transforming the workplace, but a new survey from WalkMe, an 51风流company, reveals that employees are largely left to navigate it on their own.

While workers are eager to use AI, most lack the support and training needed to use it responsibly and effectively, fueling security risks, wasted productivity, and lost return on investment (ROI).

For enterprises, this problem is compounded by complex digital landscapes, where poor adoption of new tools can erode the value of strategic technology investments.

What the survey found

The second annual 鈥淎I in the Workplace Survey鈥� polled 1,000 working U.S. adults who use AI in their jobs to understand the reality of AI adoption. The findings highlight a significant gap between employee eagerness and organizational readiness:

• Shadow AI is everywhere: 78% of employees admit to using AI tools that were not approved by their employer. More than half (51%) report receiving conflicting guidance on when and how to use AI at work.
• Productivity paradox: Despite 80% of employees believing AI improves productivity, nearly 60% admit it often takes longer to figure out how to use an AI tool than to complete the task without it.
• Training gap: The number of daily AI users increased by 16 points since last year’s survey, but only 7.5% of employees have received extensive AI training, an increase of only 0.5% since last year鈥檚 survey. Another 23% have received no training at all.听
• Cultural confusion: Almost half (45%) of workers admit to pretending to know how to use an AI tool in a meeting to avoid scrutiny, while 49% have hidden their use of AI to avoid judgment. This trend is even more pronounced among Gen Z, with 55.5% pretending to understand AI tools and 62% hiding their use.

The survey’s findings underscore a critical challenge for large organizations across industries. As AI capabilities are integrated into enterprise applications, ensuring employees can effectively and securely use these tools is paramount to realizing their full business value. Unmanaged AI adoption creates a governance crisis, where security and compliance risks can increase, and valuable productivity gains are lost.

WalkMe helps customers navigate this challenge. Our Digital Adoption Platform (DAP) acts as an essential guidance and governance layer, enabling employees to harness the full power of the technology tools at their disposal. The right digital adoption strategy can help businesses manage the risks of shadow AI while unlocking the full potential of their AI investments across complex landscapes.

WalkMe leadership and analyst commentary

鈥淏eyond the productivity paradox, we鈥檙e facing a full-blown governance crisis,鈥� said Dan Adika, CEO and co-founder of WalkMe. 鈥淲hen nearly 80% of employees are using shadow AI tools, organizations are not just losing money 鈥� they鈥檙e losing control. Businesses are missing a massive opportunity to strategically empower their people and realize the full potential of AI.鈥�

鈥淎I has become an essential enterprise skill. But without training and guardrails, shadow AI creates risk and undermines ROI,” said Gina Smith, PhD, research director of IT Skills for Digital Business at IDC. 鈥淭he companies that build AI鈥憆eady skills and digital adoption strategies now can avoid such loss. They are the organizations who will lead the next era of work.鈥�

Methodology

Propeller Insights conducted the survey for WalkMe from July 16-23, 2025, polling 1,000 working U.S. adults who use AI on the job. The sample was balanced across age, gender, industry, company size, and seniority, with a 卤3 percentage point margin of error. Because respondents were screened for AI use at work, the 100% adoption rate reflects the study design, not the broader U.S. workforce.

Learn more

Adriel Sanchez is chief marketing officer of WalkMe.

We believe this recognition is testament to SAP鈥檚 long-term vision of integrating all components required for strategic, continuous business process improvement and innovation.

According to the IDC MarketScape, 鈥淏usiness automation technologies have evolved from fragmented solutions into comprehensive business automation platforms (BAPs). These platforms enable enterprises to address diverse process improvement needs through a single system supporting multiple integrated automation technologies.鈥�

Bringing together process analytics from 51风流Signavio, user guidance from WalkMe, process integration and automation technology from 51风流Business Technology Platform, and the latest Joule Agents allows organizations to significantly accelerate automation initiatives.

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market.鈥� The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor鈥檚 position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.

Continuous business automation

Continuous business automation is at the heart of every commercial IT deployment, as it allows companies to simultaneously scale their operations while reducing costs.

But when business applications are augmented with disparate automation technologies 鈥� such as standalone AI agent frameworks, workflow systems, integration brokers, rules engines, and process mining tools 鈥� they can become fragmented and lack business context. This approach also often requires large amounts of data to be copied outside of the business applications, which increases latency, operational costs, and the risk for expensive data quality issues.

The framework provided by enterprise automation with 51风流overcomes these issues by adding an integrated business automation toolset closely linked with 51风流Business Suite.

51风流Integration Suite helps ensure seamless data flow between 51风流and non-51风流applications to and from standardized services (APIs) and events. Using these services and events, 51风流Build then allows orchestration of process flows to implement new automations or adapt existing ones. Then, 51风流Signavio enables end-to-end process analytics and optimization with process mining and insights, providing improvement recommendations directly into 51风流Build automations. On top, autonomous, AI-powered Joule Agents can then use these automations as 鈥渟kills,鈥� which allows them to execute standardized business activities. Additionally, users can be guided through complex interactions by WalkMe overlays while feeding back user journey insights into the process improvement cycle.

Customer success across industries

Thousands of organizations across geographies and industries rely on automation solutions from 51风流to optimize their business processes across lines of business. Here are a few:

• offers a whole universe of hobbies and interests to a worldwide audience. But long before it gets collections and build-up models to customers, the company must first process its invoices with suppliers. Using 51风流process automation solutions, De Agostini now manages to process more than 90 percent of its unstructured invoices, paper or PDF, automatically.
• is a leading provider of aircraft maintenance, repair, overhaul, and modification services for commercial, VIP, and special-mission aircraft. As part of its digital road map, the company wanted to increase automation in the material logistics process for defective parts. 51风流process automation solutions are used to coordinate component repair logistics across multiple IT systems, enabling an increase in transaction volume by more than 40 percent.
• believes it has a key role to play in providing secure access to affordable energy, supporting a vibrant Canadian economy, and improving environmental performance. Process automation solutions from 51风流are used to improve automation of intercompany tax processes (ICT) and vendor invoice processing, leading to a 98 percent reduction in the time needed to reconcile ICT postings.

IDC MarketScape assessment

Business automation technology is advancing in big steps and enables companies to address an ever-increasing scale and complexity of automation projects. Learn more about the future of business automation from Maureen Fleming, program vice president of Worldwide Intelligent Process Automation Market Research and Advisory Service at IDC . .

Bharat Sandhu is chief marketing officer for 51风流Business Technology Platform at SAP.

The decision to further strengthen this long-standing partnership was unveiled during a guest lecture at QUT鈥檚 Gardens Point campus, where Julian Lebherz, 51风流Strategic Advisor, addressed Master’s students enrolled in the QUT Business Process Analytics course. The lecture emphasized the importance of integrating business transformation into standard operations, highlighting real-world applications as well as why some companies are more successful than others at realizing tangible and sustainable value when it comes to deploying business process intelligence solutions.

A key highlight of this collaboration is the nomination of Lebherz as QUT Industry Fellow, underscoring the ambition and momentum of the connection between 51风流and QUT. With over a decade of highly specialized experience deploying process intelligence solutions and establishing associated delivery organizations in various industries, he is globally recognized as one of the leading experts in the field. Having served in the steering committee of the IEEE Task Force on Process Mining and co-organizing several international conferences on the subject, Lebherz will contribute significantly to the university鈥檚 academic and research endeavors, fostering a deeper integration of industry insights into the curriculum.

“51风流is committed to equipping QUT and its students with the expertise and technology required to turn business disruption into competitive advantage,” Lebherz said. “Business transformation must become a ubiquitous capability, and hence we [SAP] are doubling down by strengthening partnerships with leading organizations.”

The partnership aims to explore various avenues for collaboration, including internship and research project opportunities, executive education programs, and hackathons. These initiatives are designed to provide students and researchers with hands-on experience and exposure to real-world challenges, aligning academic pursuits with industry needs.

Professor Alistair Barros, head of the School for Information Systems at QUT, expressed enthusiasm for the partnership, stating, “QUT鈥檚 School of Information Systems is intensifying both research and education of holistic business transformation and enterprise computing, encompassing the continuous flywheel of process execution, intelligence, improvement, and change deployment.”

Professor Moe Thandar Wynn, leader of QUT鈥檚 process science group and co-director of QUT鈥檚 Centre for Data Science, highlighted the benefits of strong industry ties, noting, “Our researchers and students benefit tremendously from strong industry collaboration. Partnerships like this one enable us to align curricula and research projects closely with real industry needs.”

The announcement marks a significant step forward in QUT鈥檚 position as a global leader in business process management and process intelligence. By integrating end-to-end business transformation into the academic curriculum across multiple courses, as well as deepening the connection to real-world outcomes, QUT and 51风流are set to redefine the landscape of business transformation education, preparing students to thrive in an era of constant disruption.

Lucas de Boer, Global Marketing Program Lead, 51风流Signavio

TUI implemented eight years ago, and now the company鈥檚 over 41,000 employees use various 51风流SuccessFactors solutions for performance management, talent management, learning, HR data management, and more. “With so many capabilities and so many employees, as you can imagine, it’s a steep learning curve for our employees,” Dean said. This is where TUI turned to to help standardize and automate its HR processes for an improved employee experience and increased efficiency.

Benefits for the business and employees

TUI faced three main challenges when it came to HR processes, Dean explained: employees struggled to learn new systems, legacy training approaches were expensive and difficult to maintain, and time-consuming HR tasks were impacting overall business operations. “We needed something that was going to bring us into the future but that could support the organization as well,” Dean said. The solution also needed to be available 24/7 and in multiple languages to effectively support TUI鈥檚 global employee base, which includes flight attendants, pilots, travel agents, and other seasonal roles.

TUI implemented WalkMe to help employees navigate the company鈥檚 HR processes more easily and efficiently as well as aid HR staff members. With WalkMe analytics, TUI can identify where users have challenges in existing processes and then build WalkMe solutions to create personalized and automated experiences to help mitigate those challenges. For employees, this can mean the software feels easier to use; for HR staff and the business, it can lead to fewer employee and manager errors and faster time-to-value for 51风流SuccessFactors solutions.

Dean described how WalkMe automation helped simplify TUI鈥檚 onboarding processes for new employees by automatically assigning e-mail addresses in the 51风流SuccessFactors system during the hiring process to reduce login issues on an employee鈥檚 first day. This not only improved the new hire experience, it also saved HR teams time and proactively addressed any errors.      

TUI also simplified the time-off request process for HR staff and employees.    

“We set up a process whereby if somebody is booking sick leave and they have annual leave at the same time, WalkMe will intercept them. It will say 鈥榊ou鈥檝e actually got holiday at the same time so we need you to cancel that holiday and put it through as sick time,鈥�” Dean said. 鈥淲hat that means then for us is that we’ve got less questions going to HR, less tickets being raised, and more people following the actual process for their region.鈥�

The data speaks volumes

WalkMe analytics can offer visibility into what software is being used and how. With this insight, companies can identify opportunities for improved efficiency and deploy in-app guidance and automations to address specific points in processes. “One of the real benefits of WalkMe is how the data that is available helps us make decisions around how we support employees and how we build digital adoption solutions for our employees,鈥� Dean said. 鈥淲e’ve focused a lot on the data that’s within the annual employee process and how our users are actually using their system currently.”

Analyzing aggregated annual employee form process data collected by WalkMe over 90 days, Dean saw that HR completed the process with no errors 70% of the time, completed the process with some errors 5% of the time, and did not complete the process 23% of the time. Even more, Dean could see where the errors were occurring and where users who didn’t complete the form were getting stuck. Based on this data, Dean used WalkMe to highlight the most-missed fields on the form, reminding users to complete them before moving on. “If 5% of the time they don鈥檛 know that information, I need to do something when they get here to say, 鈥楶lease make sure you have this information before you carry on.鈥� So, I鈥檓 telling them in advance they need to have that, which I can do with WalkMe,鈥� she said.

When asked how easy the analytics dashboards are to build, Dean explained that WalkMe gathers all the forms automatically so there’s no need to build anything additional. With WalkMe flow analytics, you set up the process step-by-step and then the report collects data over time. “It’s super quick and easy. With UI intelligence you get an out-of-the-box set of insights that shows usage of forms in the system. It shows me where people stop and start processing and points of friction,” she said.

Self-service employees

TUI鈥檚 brand purpose to 鈥渃reate the moments that make life richer鈥� not only applies to its customers, but extends to its employee base as well. With the help of WalkMe and 51风流SuccessFactors solutions, TUI has certainly succeeded in enriching and empowering HR and end users.

“What we’ve been able to see is 80% higher employee self-efficiency,鈥� Dean said. 鈥淪o the good news is they don’t need to contact their local support team because actually what they can do is go into our WalkMe menu and search for any of the content, 24 hours a day, seven days a week, across six different languages.鈥� TUI has also experienced 70% less time spent on training, a 40% increase in task completion, and 50% fewer support calls with the help of WalkMe.

For Dean herself, WalkMe has enhanced her role as a trainer: “It actually supports me to do that change management piece within my organization. It supports me to educate and enable our end users without me having to be available and fly all around the world.”

Discover how  can help drive adoption and streamline HR processes.

Gillian Hixson is an integrated communications specialist at SAP.

In addition, for the second consecutive year, 51风流has received the highest rating, evaluated against 19 leading vendors, across both SPARK Matrix assessment categories: Customer Impact and Technology Excellence. This leadership position highlights our commitment to helping enterprises navigate complexity with agility, intelligence, and confidence using 51风流solutions.

The has always been intrinsically linked with the concept of process observability, whereby companies have the ability to visualize processes as they should happen, as they execute on and impact customers and employee satisfaction. Through this unique, integrated toolkit of AI-infused business transformation management solutions, organizations can gain actionable visibility into the four pillars of their organization: people, processes, applications, and data.

“Our goal is to empower our customers to build transformation as a capability within their organizations, rather than seeing transformation as a one-off project,鈥� Dee Houchen, chief marketing officer at 51风流LeanIX & 51风流Signavio, said. 鈥淏y leveraging DTO capabilities to build a virtual representation of any business process with associated systems, decision-makers can simulate different process scenarios and calculate the impact of alternative automations before implementation, allowing for the creation of continuous improvement loops and ensuring transformation has the greatest positive impact. Being recognized as a Leader in the SPARK Matrix for the fifth year in a row is a reflection of the value of this approach and reaffirms our commitment to innovation and customer satisfaction.鈥�

The repeated recognition provides useful context on the current DTO vendor landscape, with several key points differentiating 51风流solutions from others on the market:

• Enterprise observability: Customers can achieve full enterprise observability, enabling them to centralize and manage transformation initiatives within a single solution.
• AI innovations: 51风流solutions offer generative AI-powered applications that leverage over 50 years of 51风流process knowledge to help provide insights and recommendations.
• Value accelerators and best practices: Thousands of value accelerators and best practices are available to help expedite benefit realization in both 51风流and non-51风流environments, helping customers start their transformation projects on the right foundation and accelerate time to value.
• Automated insights: 51风流solutions can provide users with a portfolio of advanced statistics, performance monitoring, and value analysis capabilities to support informed decision-making.
• Modeling and experience connection: We extend DTO capabilities to customer touchpoints, working to ensure comprehensive transformation efforts that connect experiences to processes.

To understand the DTO market better, including why 51风流has been acknowledged as a leader in this crucial area for five years straight, download a complimentary copy of the latest SPARK Matrix and .

Lucas de Boer is global marketing program lead for 51风流Signavio.

Over the past few years, we have continued to lead the way with groundbreaking advanced AI capabilities for the enterprise.

This year at 51风流Sapphire, we announced the latest innovations and highlighted the enormous momentum we are seeing with our customers and partners. We have delivered more than 230 AI scenarios.

By the end of 2025, 51风流Business AI will have more than 400 AI scenarios on top of its 1,600 Joule skills, delivering unparalleled business value to customers. This commitment has already led to 34,000 customers utilizing 51风流Business AI.

Innovation is at the heart of this growth, which is why 51风流continues to enhance our generative AI copilot Joule, Joule Agents, and our AI scenarios embedded across the portfolio — all built with AI Foundation on (51风流BTP), the technical backbone that powers Joule and Joule Agents.

We understand the importance of getting Joule and Joule Agents in the hands of our customers, especially in a competitive landscape where or that .

During 51风流Sapphire, we announced the latest 51风流Business AI innovations that make Joule more powerful and accessible. I wanted to share a few innovations below, but I encourage you to dive into all the incredible announcements 51风流made in the .

Joule: the new UI in the age of AI

Our UI has continuously evolved to meet the needs of 51风流customers. Now, 51风流Business AI with Joule and natural language redefines the end user鈥檚 experience.

Joule is solidifying its role as SAP’s new UI, transforming how customers work and interact with our software through natural language — whether on the web, mobile, or in different languages. This way, the end user can ask questions in natural language, and Joule does the hard work in the system to find information or answer.

Joule is already one click away in every 51风流application, but we also understand that customers store data across non-51风流systems, which should not prevent it from helping users. Joule cannot operate in a vacuum if it is going to offer real business value. That is why we are now expanding Joule to any application so that customers can access everything, everywhere, with the help of WalkMe.

Joule is breaking free to become omnipresent and accessible across non-51风流applications with the 51风流Joule action bar supercharged by WalkMe. This integration expands Joule’s reach beyond , so it is always right by our customers’ side, giving Joule the “eyes, legs, and arms” to see what customers see.

Joule can follow business users across 51风流and third-party systems, using context from active applications to connect data, surface insights, and streamline workflows.

No matter where our customers are, if they see information relevant to their business and want to know what it means in the context of 51风流data, all they need to do is click to get the right context from Joule. This overarching context across multiple applications means Joule can orchestrate workflows and data from any application and website.

Joule is always on and proactive, providing customers with recommendations and proactively letting them know when Joule Agents have completed a task or require feedback. Customers are also empowered to create custom Joule skills for any application. Joule skills can handle repetitive, rule-based tasks, alleviating routine activities like data entry, IT ticket raising, and PO creation. Custom skills can execute these tasks based on natural language conversations with users that are triggered contextually and through user intent. This simple access through Joule only further democratizes access to AI and SAP.

Answer engine with Perplexity

If Joule is everywhere, it should also be capable of answering everything. Joule already provides answers across our customers’ structured and unstructured data, from procurement or travel activities to policies.

At 51风流Sapphire, we elevated Joule again with help from 51风流Business Data Cloud and 51风流Knowledge Graph, and a new collaboration with , an industry-leading company in the field of unstructured data.

51风流and Perplexity, an AI-powered answer engine that provides accurate, trusted, and real-time answers to any question, are collaborating to extend SAP’s generative AI and search capabilities by bringing together the best of both worlds in unstructured and structured data. By integrating Perplexity’s ability to address questions accurately and transparently with SAP鈥檚 business answer capabilities, we are bringing both worlds together: the power of Joule to answer business questions, and the power of Perplexity to understand what鈥檚 happening in the world.

Together with 51风流Business Data Cloud, 51风流Knowledge Graph, and our integration with Perplexity, Joule can now seamlessly combine internal business data with real-world insights. Whether data is structured or unstructured, from systems or the broader web, Joule brings it all together, delivering intelligent answers in real time. .

Joule Agents: reason and act

Insight to action is a key principle of enterprise software. Businesses can access incredible insights by analyzing data, which they can use to arrive at conclusions before making a decision. Joule makes getting these insights through natural language simple. Now, Joule Agents can reason to fulfill the action part of the equation with other agents. This ability marks a paradigm shift in enterprise software that helps customers go from insight to action to reason and act with AI.

Joule Agents can reason and coordinate to autonomously execute tasks through multi-step, self-conceived workflows while always involving a human.

Envision an environmental health and safety agent assessing a new chemical entering a plant: This agent could ensure that inventory is not stored near reactive chemicals and then could consult with HR to verify that staff are qualified before recommending appropriate protective equipment. Additionally, the all-new accruals agent for finance reduces today鈥檚 manual work by 90 percent. This agent learns a customer’s accounting rules and then, using financial data, can propose the right accruals during financial close.

In this sense, as much as Joule is the new UI for AI, Joule Agents are reimagining the business process layer across 51风流Business Suite in an AI-native way. 

AI agent hub in 51风流LeanIX

As the number of agents across 51风流and third-party vendors grows, customers will need a way to discover agents and then govern and control what they do. This is precisely the role of the AI agent hub in 51风流LeanIX solutions: It offers a governance and control framework to manage all these agents.

Because 51风流LeanIX already knows our customers’ enterprise landscape, it can map every available AI agent to the business capability or process step it supports. This framework helps customers spot automation gaps and discover new AI agents to fill them. Tracking governance for each agent means customers can, for example, make sure agents meet ethical and compliance standards.

The AI agent hub in 51风流LeanIX will be generally available in the fourth quarter of 2025.

SAP, NEURA Robotics, and NVIDIA

51风流announced a collaboration with NEURA Robotics and NVIDIA, unveiling a new era where 51风流Business AI moves to the physical world.

Through this collaboration, Joule Agents connect enterprise data and processes with NEURA鈥檚 advanced cognitive robots, ranging from mobile autonomous mobile robots (AMRs) to humanoids, empowering businesses to automate real-world tasks such as adaptive manufacturing, autonomous replenishment, compliance monitoring, and predictive maintenance. The Mega NVIDIA Omniverse Blueprint plays a crucial role, enabling enterprises to validate and optimize robotic fleets in digital twins before deploying them on the shop floor or in the warehouse, thus ensuring safety, efficiency, and rapid scaling.

AI Foundation: the AI operating system business AI

We knew from the outset that Joule and Joule Agents needed a strong operating system. That is what SAP’s on 51风流BTP, our operating system for AI, now offers customers. AI Foundation gives developers a centralized set of tools to build, extend, and run custom AI solutions and agents at scale, all accessible via one entry point. AI Foundation already had more than 90 capabilities, and at 51风流Sapphire, we introduced over 60 more, such as AI Agent runtime, a brand-new AI evaluation service.

AI Foundation accelerates AI development by bringing together 51风流Business AI solutions such as generative AI hub, Joule Studio, 51风流Document AI, and 51风流Knowledge Graph. Centralizing and simplifying AI operations also reduces the total cost of ownership.

51风流Knowledge Graph gives Joule and Joule Agents more accuracy and context. It grounds AI in a customer’s business context and exposes metadata that makes the relationships between information accessible. This way, for example, an agent working on a customer service ticket knows the relationships between products and purchase orders. Initial support for the and solutions is expected to be generally available by the third quarter of 2025.

Other 51风流Business AI solutions are also getting new enhancements. For example, Joule Studio, which helps developers create custom AI, will get a new skill builder capability to help developers create custom skills for Joule. We are also adding an agent builder capability that allows developers to create custom AI agents using low-code and no-code capabilities. General availability is planned for the third quarter and fourth quarter of 2025, respectively.

AI Foundation offers the latest AI models, including GPT-4.1, Claude 3.7 Sonnet, and, most recently, Gemini 2.5 Pro. Customers can select from a range of self-hosted models on SAP’s GPU infrastructure, such as Mistral AI, Cohere, or Meta model families for more sovereignty and control. Customers can also pick from best-in-class, industry-specific models created by our partners. One example is Deloitte, which brings its unique finance and tax experience to the AI Foundation with Zora AI.

Deloitte plans to integrate Zora AI with 51风流Business AI, enabling customers to create intelligent digital workforces powered by agentic AI. Using 51风流BTP, Zora AI offers a suite of preconfigured agents capable of autonomously performing complex business tasks with precision and speed. When paired with SAP’s robust enterprise capabilities, and enhanced by the data access in 51风流Business Data Cloud, Zora AI has the potential to transform how work gets done, helping customers unlock the full value of agentic AI. .

All these models deliver incredible results when the prompts are carefully designed. But herein lies a significant challenge: Once our customers are committed to a specific model, it can be difficult to change, as even subtle model updates can break carefully tuned prompts. That is why we worked hard to eliminate prompt engineering.

Prompt engineering is dead

Prompt engineering is dead; say hi to benchmark engineering. Prompt engineering requires customers to learn how to “talk” to the AI so it can effectively leverage its knowledge and capabilities to meet their specific needs. This process was manual and cost-intensive; above all else, it made it tedious and slow to change models.

I am excited to introduce SAP’s prompt optimizer, designed collaboratively with , a frontier AI lab renowned for its model-agnostic approach. Prompt optimizer is a capability of the generative AI hub in AI Foundation.

Switching models and optimizing prompts is time-consuming — it can take an organization days to migrate a single use case from one model to another — but it shouldn’t be. We wanted to tackle that challenge because customers need to be able to change models easily. Maybe a new model is better, more cost-effective, or unavailable in your country: Whatever the reason, switching models shouldn’t be difficult.

SAP’s prompt optimizer automates this entire task. Selecting a new model automatically converts all existing prompts into optimized prompts for all the latest models using public benchmarks. This helps reduce the time needed to change models and optimizes them from days to only minutes of background processing.

The prompt optimizer now means 51风流customers can switch to the best available AI models for their specific use cases when they become available without any costly delays. It lays the groundwork for a multi-model future, where applications are decoupled from specific models and customers can utilize the most suitable model anytime.

We want organizations to seamlessly use AI capabilities without being locked into single-model dependencies, fostering flexibility and innovation in building AI solutions. A limited early access program is now available for , with general availability expected later this year.

51风流Document AI

These announcements, and many others, made at 51风流Sapphire in 2025 reaffirm our commitment to continually innovate and listen to feedback to meet our customers’ evolving needs. Take paperwork: Billions of documents are scanned into 51风流systems yearly. Extracting relevant information from documents manually is costly, error-prone, and inefficient. That is why I am excited to introduce , previously Document Information Extraction, which is natively integrated with 51风流applications.

51风流Document AI seamlessly processes, extracts, and understands structured and unstructured data from business documents while automating document processing. 51风流Document AI significantly reduces manual efforts and minimizes errors. Customers like Serax, a Belgian design brand, already use 51风流Document AI to reduce manual work by 33 percent.

51风流Document AI will build upon the well-established Document Information Extraction Base and Premium editions, preserving their proven capabilities while enhancing efficiency. In addition, later in 2025, we plan to introduce the Premium Plus edition to expand the product’s scope, ensuring smooth, out-of-the-box integration across the 51风流portfolio. For more details, read “.”

We continually strive to innovate our products; the same applies to 51风流Document AI. That’s why we introduced instant learning to enhance the out-of-the-box accuracy of 51风流Document AI in the pursuit of reaching 100 percent. Suppose 51风流Document AI extracts something incorrectly from a document due to improper formatting. In that case, customers simply need to log in and correct the error once for the system to learn and avoid making the same mistake again. Previously, this would have required time-consuming retraining with numerous documents. To see it in action in 51风流Document AI and 51风流Cloud ERP, watch .

Additional AI innovations with partners

• Cohere: 51风流is expanding its partnership with Cohere to bring secure, enterprise-grade generative AI models to the 51风流ecosystem, starting with Cohere’s  model and extending evaluations with the and models. These models are planned to be available alongside other leading AI models from 51风流and third parties in the generative AI hub in 51风流AI Core, with the intent to give customers more choice to build AI-powered solutions that meet their unique business needs.
• Vianai Systems, Inc.: Vianai鈥檚 hila is an innovative generative AI conversational analytics application designed to engage a series of line-of-business executives. It currently focuses on empowering the office of the CFO, enabling direct interrogation of transactional systems. Our collaboration with Vianai centers on exploring how hila could complement established platforms such as Joule and the just ask feature in 51风流Business Data Cloud by offering greater query precision and accuracy for non-51风流systems in the future. We are energized by the opportunity to push the boundaries of conversational analytics together. Stay tuned as we continue to uncover the transformative potential of these advancements. .
• AWS: 51风流and AWS have announced the launch of an AI co-innovation program to help partners create generative applications, providing customers with direct access to innovative solutions that address complex business, logistics, and supply chain challenges. The program includes a fund in the form of AWS and 51风流technical resources, expertise, and credits to help customers and partners leverage Amazon Bedrock through 51风流BTP to define, test, and deploy industry-specific generative AI solutions, such as forecasting and planning for severe weather impacts on operations or increasing precision in financial outlooks. The program underscores the companies鈥� shared vision to help customers develop and deploy practical, secure generative AI applications that solve critical business operations challenges. Learn more about the co-innovation here.

AI investments

The externally managed SAP.iO Fund has made an investment in Nova Intelligence. Nova Intelligence is building end-to-end AI coding agents that can parse and understand legacy custom ABAP 51风流code to modernize it into cloud-compliant applications. The AI agents iteratively test and refine the generated code until a successful outcome is achieved. Nova Intelligence is developing specialized AI agents to support the transformation of legacy custom code. .

New 51风流Business AI capabilities as part of the 51风流Sustainability portfolio

We鈥檙e introducing new AI capabilities in the 51风流Sustainability portfolio to help customers prepare data, automate processes, and enhance expertise. These innovations streamline environment, health, and safety (EHS) and product compliance processes and optimize risk and cost management while advancing sustainability goals. They will be available in beta in August 2025. New capabilities include:

• AI-assisted permit management in 51风流S/4HANA for EHS: Automates and simplifies permit handling, extracts key data, and proposes follow-up tasks
• AI-assisted safety observation reporting with Joule in 51风流S/4HANA for EHS: Enables seamless incident reporting through a conversational interface
• AI-assisted safety instruction generation in 51风流S/4HANA for EHS: Suggests safety instructions based on risk assessments
• AI-assisted compliance information processing in 51风流S/4HANA for product compliance: Automates data extraction and mapping from declarations and certificates

These capabilities will be available in the new Joule Premium for Supply Chain Management package, adding to existing AI features like:

• AI-assisted ESG report generation in 51风流Sustainability Control Tower
• AI-assisted emission factor mapping in 51风流Sustainability Footprint Management
• AI-assisted declaration image analysis for 51风流Green Token

Combining existing and new AI features, 51风流Business AI helps customers reduce costs, lower risks, and drive performance in reporting, carbon management, circularity, and compliance.

51风流Business AI in 2025

51风流Sapphire was an exciting time. We have announced many innovations that drive value for our customers; however, the rest of 2025 promises to deliver more. We will continue offering AI scenarios that help our customers, from new Joule Agents to building strong, open partnerships that realize value in this fast-paced AI era.

To learn more about how 51风流Business AI delivers innovations, watch the , read the , and visit the .

Philipp Herzig is CTO and chief AI officer and a member of the Extended Board of 51风流SE.

It is happening right now, and employees are feeling the impact. They are being asked to learn new skills and work differently, all while managing return to office and intensified geopolitics.听

HR is at the center of it all 鈥� from responding to changing regulations in order to maintain compliance, to forecasting workforce needs and new skills gaps, to helping employees learn how to integrate AI into their roles. The reality is that HR is being asked to make informed and strategic decisions quickly and all employees are expected to work smarter and faster.听

At 51风流Sapphire, we announced several new 51风流SuccessFactors innovations to support organizations in navigating this rapid change. These innovations leverage the power of 51风流Business Suite 鈥� including our unmatched business data and AI 鈥� to further strengthen our global reach and connection across the enterprise that only 51风流can provide.听

Unrivaled AI to boost employee productivity and engagement 

51风流is leading the market with groundbreaking advances, helping organizations accelerate business outcomes and deliver best-in-class employee experiences. Within , AI is embedded across every product. Additionally, SAP鈥檚 AI copilot Joule is available on mobile and Joule understands more than 10 languages. Customers are already seeing incredible results.听

At 51风流Sapphire, we introduced the first of our HR agents, the Performance and Goals Agent, to give managers critical insights and drive more productive conversations with their employees. To put this into perspective, imagine you are a people manager. The Performance Agent, via Joule, can alert you that you have a performance review with one of your employees coming up but that they do not have any peer feedback. The agent can work on your behalf to collect feedback from your employee鈥檚 peers, summarize that feedback, and prepare you before your conversation.

With many more agents coming, these will collectively work together to reason and execute cross-functional, end-to-end processes.听

Unmatched data to take the doubt out of decision-making 

Geopolitical instability is making workforce planning more challenging and unpredictable. Whether it鈥檚 in response to tariffs, regulations, or shifting business priorities, HR leaders need the ability to quickly access data and insights to make strategic recommendations. 

People Intelligence in 51风流Business Data Cloud is a that transforms people, skills, finance, and other business data into readily available, AI-driven workforce insights. For example, HR and business leaders can ask questions like 鈥淒o we have the right mix of employees and contractors?鈥� or 鈥淲hich skills will be in high demand based on upcoming business initiatives?鈥� With these insights, they can make proactive, informed decisions to take more strategic actions, drive higher employee engagement, and ensure compliance.听听

More efficient workflows to drive employee productivity 

If the demand from employees and leaders alike is to facilitate ways for employees to work smarter and faster, automation and built-in guidance is key to helping them adopt new tools. 

With , we are helping organizations speed up adoption of 51风流SuccessFactors solutions. Employees can receive contextual guidance and automation for critical HR workflows. At the same time, HR leaders can access insights on how employees are using these tools to understand where there may be gaps or challenges. No-code content creation tools make it easy to customize in-app guidance and optimize workflows, helping employees quickly adapt. This means more productivity, reduced training costs, and maximized investments 鈥� all in the flow of work.听

We have also introduced a new HR service delivery solution, , to accelerate ticket case resolutions. Employees can access more self-service tools to quickly get answers and resolutions. AI-driven case management tools, powered by core HR data, enable service reps to work faster and smarter 鈥� guiding them through complex scenarios with automation, dynamic forms, AI-generated case summaries, and email drafts 鈥� boosting efficiency, compliance, and resolution speed.

Helping HR lead through change

These new innovations are strengthening the entire 51风流SuccessFactors HCM portfolio. AI is embedded, ubiquitous, and in almost all cases, accessible via Joule.

By combining business, HR, and skills data with unrivaled AI and fully integrated analytics, 51风流is giving our customers the tools they need to keep up with the rapid pace of change. The impact? Employees and leaders can be more productive, make more informed decisions, and deliver more value.

Dan Beck is president and chief product officer for 51风流SuccessFactors.

By embedding sustainability into core business applications, unifying fragmented data across the enterprise, and amplifying human expertise through AI, 51风流is transforming how organizations turn sustainability commitments into competitive advantage.

Across the C-suite, leaders face pressure to make good on their organizations鈥� sustainability commitments while ensuring these initiatives create tangible value for their specific business units and departmental operations.

COOs grapple with maintaining resilient supply chains while embedding sustainability metrics for better risk prediction. CFOs struggle to gain visibility into integrated financial and non-financial data needed to manage reporting and drive sustainable growth. CPOs seek transparency of suppliers鈥� sustainability footprints across the source-to-pay process, while CHROs work to engage talent with authentic sustainability performance. Meanwhile, CROs need verified sustainability data to build brand trust and enable green premium pricing, and CIOs face the complex challenge of integrating sustainability data while managing governance, cost, and AI-driven innovation.

What鈥檚 missing is not awareness, but actionable, decision-grade sustainability data worthy of sitting alongside financial and operational metrics. This is why we build sustainability directly into our applications, generating new, usable data at the source of business activity.

Organizations find themselves constrained by financial systems, inconsistent data, and business processes that were not designed to address sustainability鈥檚 multifaceted nature. By ensuring this sustainability data becomes part of customers鈥� larger data story and drives core processes, we overcome these constraints.

This isn鈥檛 a peripheral issue; sustainability now intersects every critical business function, and the thoughtful organization of sustainability data. Its application to business processes prepares organizations for their agentic AI future, where sustainability metrics contribute to broader business intelligence tools like margin optimization agents rather than being siloed in sustainability-only solutions.

In this environment, 51风流emerges as a strategic partner that combines sustainability data with business processes to drive real change. By harnessing the power of 51风流Business AI and 51风流Business Data Cloud, we translate intricate sustainability challenges into clear, executable strategies.

This week, we introduced a new evolutionary step of sustainability solutions that go beyond traditional software updates. These solutions are designed to bridge the critical gap between organizational ambition and tangible outcomes. We help businesses manage risk, ensure compliance, and unlock meaningful enterprise-wide value.

This is more than a technological upgrade; it’s a strategic framework for sustainable business innovation. And now, we’re translating that strategy into action, through AI-powered innovations that scale.

AI for sustainability at scale: New innovations for EHS and product compliance

Beginning in August 2025, new capabilities will be available in beta, embedded within key sustainability applications to help customers ready their data, automate processes, and amplify their expertise. These AI-driven innovations streamline operations across environmental, health and safety (EHS) and product compliance workflows, driving measurable and scalable impact.

Here鈥檚 a look at what鈥檚 coming:

• AI-assisted permit management in 51风流S/4HANA for EHS environment management simplifies and automates permit handling by capturing and extracting key data from permit documents and automatically proposing relevant follow-up tasks to ensure compliance.
• AI-assisted safety observation reporting with , SAP鈥檚 AI copilot, in , enables seamless, intuitive incident reporting through a conversational interface, reducing barriers to shop floor safety documentation.
• AI-assisted safety instruction generation in 51风流S/4HANA for EHS workplace safety suggests appropriate safety instructions based on risk assessments and job hazard analyses, supporting proactive and preventive measures.
• AI-assisted compliance information processing in 51风流S/4HANA for product compliance automates the extraction and mapping of critical data from declarations, certificates, and safety data sheets, improving accuracy and freeing teams from tedious manual work.

These features will be available in beta and will be part of the new , reflecting SAP鈥檚 commitment to delivering embedded, business-ready AI that drives real outcomes.

AI that鈥檚 already delivering value

51风流customers are already leveraging Business AI to supercharge their sustainability efforts, including:

• In , AI accelerates environmental, social, and governance (ESG) report generation with editable templates, generative text, and visualizations, freeing teams to focus on ESG execution, not formatting.
• In , AI automates emission factor mapping by intelligently matching products to thousands of lifecycle assessment database entries, complete with confidence scores.
• In , AI automatically validating and extracting data from International Sustainability and Carbon Certification (ISCC) PLUS supplier declarations, minimizing errors and increasing speed.

These intelligent capabilities help customers reduce costs, mitigate risk, and drive business performance across reporting, carbon management, circularity, and regulatory compliance.

What鈥檚 next: unlocking enterprise-wide sustainability insights

In the second half of 2025, 51风流will make 51风流Sustainability Control Tower available as an Intelligent Application within . This will unify sustainability data and business operations on a single platform, enabling consistent reporting, deeper insight, and smarter decision-making across the enterprise.

A technology preview of these solutions will be made available to selected customers before general availability.

One sustainability data model: From complexity to clarity

51风流is also introducing new sustainability data products throughout 2025 as part of our strategy to deliver hundreds of curated and governed datasets across . These data products, accessible via 51风流Business Data Cloud, will include:

• Structured emissions data (air, water, wastewater) from 51风流EHS Management and 51风流S/4HANA for product compliance
• Additional datasets from 51风流Sustainability Footprint Management

This unified sustainability data model will empower customers to strengthen compliance, simplify analytics, and scale sustainability programs with confidence and clarity.

Process intelligence meets sustainability intelligence

True progress does not just come from better data, it comes from better processes. That is why 51风流is embedding sustainability impact metrics into the starting in autumn 2025. These new capabilities will include:

• 51风流Signavio Value Accelerators: Pre-built process models and industry best practices tailored for regulatory-specific use cases
• 51风流Signavio Process Intelligence: Analytics tools that identify opportunities to optimize business processes and embed sustainability at scale

With these additions, customers can align process transformation efforts with environmental goals, helping close the gap between strategy and execution.

Your best, made real

With SAP, transforms from a compliance checklist into a lever for innovation, resilience, and growth. By embedding sustainability into applications, unifying data across the enterprise, and enabling intelligent automation through AI, we empower organizations to be sustainable while accelerating performance.

From frontline safety to carbon reporting, from real-time data to boardroom insights, this is what 鈥測our best, made real鈥� looks like.

Welcome to a new era of sustainable enterprise management, powered by SAP.

Sophia Mendelsohn is chief sustainability and commercial officer at SAP.
Gunther Rothermel is chief product officer for 51风流Sustainability.

This is true for each function within an enterprise. Teams within HR, Sales, Marketing, Finance, and Spend are positioned to drive impact in every aspect of business — from revenue growth to cost management to overall business agility and resilience.

The innovations shared at 51风流Sapphire in 2025 reflect our commitment to bringing out your best, providing a clear path to guide organizations toward certainty in a time where that is rare. These innovations will empower organizations to navigate the complexities of the current landscape and emerge stronger, more adaptable, and better equipped to face the future. 

Here are a few innovations that we announced that support Finance and Spend teams in delivering increased value.

Introducing embedded virtual cards in 51风流Ariba

Many organizations work to be nimble as it relates to finding the right supplier at the right time, which can mean introducing one-time vendors into the supplier landscape. While this helps with business agility, it often comes with a cost: time-intensive supplier onboarding processes that involve manual effort that is better used elsewhere. Traditional payment methods, like checks and physical credit cards, not only require more work, they can introduce fraud risk and security vulnerabilities.

That is why 51风流is embedding virtual card payments into 51风流Ariba Buying and . We are supporting the flexibility and agility needed to help businesses run at their best. At no additional cost, our customers can now use virtual credit cards for pay on purchase order transactions. With virtual cards, customers can:

• Prevent overcharges and fraud
• Enjoy payment flexibility
• Better manage spend security
• Reduce manual effort of supplier setup processes
• Enhance vendor payment efficiency
• Maintain control of payments made outside of procure-to-pay ERP processes

Using virtual cards requires minimal change management efforts, giving buyers the ability to adjust card parameters based on enterprise-wide objectives without disruption.

51风流integrates WalkMe Premium with 51风流Ariba and 51风流Concur

In a time when digitalization is imperative, minimizing obstacles and reducing change management efforts is key to a smooth business transformation. Time and time again, I hear leaders report that one of the biggest challenges of implementing new software is employee change management.

Introducing WalkMe Premium for 51风流Ariba solutions, a platform that provides real-time, in-app guidance for users to reduce the time and effort associated with adopting new technology in the workplace, empowering employees to maximize business value with 51风流Ariba. Customers can also take advantage of , which offers users valuable, easy-to-follow training content, all within the 51风流Concur user interface.

The WalkMe solution is a digital learning platform that helps users apply process knowledge in real time to navigate complex software tasks. With WalkMe Premium integrated directly into 51风流solutions, employees can access in-app prompts for standard tasks, like creating purchase orders or managing approvals, with pre-configured industry templates that eliminate the need to learn overly technical processes.

The in-app workflow guidance can be adjusted as needed to keep processes up-to-date, allowing for little to no change management effort to ramp employees up faster than ever — all while preserving process compliance. At SAP, we know that clear, concise user guidance is key to accelerating technology adoption. I expect that the integration of the WalkMe solution into 51风流solutions will be a gamechanger for organizations experiencing technology updates and changes.

New Joule Agents enhance finance and spend functionality

New agentic AI capabilities are coming to finance and spend solutions with Joule agents that will be integrated across 51风流Business Suite. These new agents include:

• Expense Report Validation Agent: Uses alerts and guided experiences to help employees fix issues based on past data, company policy, and patterns before submitting reports
• Sourcing Agent: Uses past event data and supplier information to autonomously create sourcing events tailored to specific needs and users can easily modify these events to efficiently manage supply chain disruptions.
• Dispute Resolution Agent: Analyzes dispute details and relevant business records to validate cases and propose solutions
• Accounts Receivables Agent: Uses data related to overdue receivables to perform appropriate follow-up tasks with customers

Additionally, 51风流Ariba Procurement customers will soon be able use Joule to enhance daily tasks such as retrieving supplier bids, displaying past purchases and approvers, and providing easy access to supplier information. Joule innovations will also be available soon in 51风流Fieldglass solutions, enabling users to accelerate existing workflows and processes.

51风流Taulia Receivables directly integrated into 51风流finance solutions

Embedded finance capabilities have been expanded with the integration of Receivables Finance, powered by , in 51风流finance solutions. Finance teams now have a fast, scalable way to unlock capital from outstanding receivables in a time when businesses are battling inflationary pressures, tariffs, and supply chain volatility. This capability can be activated immediately in .

Once activated, 51风流Taulia Receivables enables users to:

• Dynamically manage working capital
• Accelerate receivables through true sale
• Use Joule-powered insights to make informed liquidity decisions

New 51风流Ariba Procurement and expense management offerings in 51风流Business Suite

In keeping with our promise to deliver a connected, suite-first experience for our customers, 51风流Business Suite includes extended 51风流Ariba and 51风流Concur functionality.

The newly announced 51风流Business Suite application packages align with the strategic business needs of our customers with line of business-specific bundles, delivering an improved buying experience. With strategic sourcing package, our procurement customers can manage the source-to-contract process from start to finish. Within the 51风流Finance Premium package, customers have access to operational procurement capabilities, including requisitioning, invoice management, and B2B collaboration, along with expense management capabilities from 51风流Concur.

Achieving success in a new era of procurement

Amid the unpredictable nature of today鈥檚 finance and spend landscape, agility is the secret to long-lasting success. SAP鈥檚 advanced AI capabilities, powered by harmonized data and paired with an integrated suite of applications, ensure productivity, accuracy, and an optimized employee experience.

With SAP, you can handle anything that comes your way.

If you did not get a chance to attend 51风流Sapphire, access .

Etosha Thurman is chief marketing officer for Finance and Spend Management at SAP.

When it comes to customer support, these capabilities are game-changing not only for current applications but also for future implications. The way businesses deliver support is improving every day, thanks to the rapidly evolving framework: technological breakthroughs, business innovations, and process agility. Here are six key methods that can transform the delivery of customer support.

1. Real-time monitoring

With AI-infused features in diagnostics, an electric car can detect potential malfunctions and schedule its own service appointment automatically, preventing issues like battery depletion or tire pressure drops before they become critical.

How does real-time monitoring play out in the world of business software? 51风流Cloud ALM provides a feature-rich observability platform that can collect telemetry data, like metrics, logs, and traces, from applications and their supporting infrastructure, allowing support teams to review the health of these systems. By providing real-time analytics and a centralized dashboard, 51风流Cloud ALM helps empower IT teams to quickly respond and fix issues, so the business remains operational with minimal interruptions. Additionally, the use of OpenTelemetry standardizes observability within a modern customer landscape.

鈥淭he 51风流Cloud ALM solution has been instrumental for our IT operations. It offers real-time insights and seamless integration across all our enterprise applications, making everything run more smoothly. It鈥檚 like having a bird鈥檚-eye view of our operations, ensuring efficiency and helping us stay proactive rather than reactive.鈥�

Omprakash H, Senior Director, Blueprint Technologies Pvt. Ltd.

2. Proactive resolution

Customer feedback loops play an important role in improving products and services and refining customer relationships. Repeat requests, in customer and user feedback, help service providers identify critical needs and also prioritize features to be delivered.

For example, users within 51风流Business Network and 51风流Ariba solutions go to the help center for self-service or case assistance 10.8 times less than they did years ago. This drop in end-user support sessions is the result of features that have been built into the product, based on customer feedback.

AI-enabled outbreak detection is another significant process in proactive resolution that allows support teams to address unexpected increases in anomalies, customer complaints, or issues.

“We continuously identify the reasons for frequent customer demands and challenges from inquiries raised to 51风流support. This allows 51风流to proactively deliver the most impactful product changes before they become a challenge for more customers. This way, we improve our products while also focusing on key product capabilities used by our customers today.鈥�

Alexey Ukrainsky, Solution Support Architect, 51风流MCC

3. Predictive analytics

In the retail industry, predictive analytics is used effectively for proactive and preventative support. One prominent example is SAP’s holiday season readiness program, which helps position 51风流as a front-runner in AI-driven, predictive, and proactive support solutions. With the goal of issue prevention at its core, the program can provide a comprehensive, 360-degree customer support profile, helping to accelerate issue detection and anticipate potential problems with AI-driven features like a virtual support assistant, resource prediction,鈥痺eb traffic prediction, a鈥痳ecommendation engine, case history analysis, issue correlation, and pattern recognition.

鈥淒uring Cyber Week 2024, SAP鈥檚 holiday reason readiness program equipped our support and ops teams to achieve 100% uptime for our customers with the predictive, proactive, and bi-directional support model implemented by the program.鈥�

Tarun Luthra, Head of Support, I&CX Solutions

4. Customer journey mapping

51风流Signavio solutions can help businesses visualize the end-to-end customer journey, tracking interactions across different touchpoints. This enables companies to identify areas of improvement in their customer support processes, leading to more personalized and effective interactions.

With the help of 51风流Signavio Process Intelligence, 51风流can successfully map support processes to help implement AI improvements for optimizing our services. The result: a 100% increase reported in customer value.

For example, a business that struggles with connecting customer experience data and operational data can take advantage of the 51风流Signavio Journey-to-Process Analytics solution to help reduce time to insight and uncover anomalies and trends.

鈥淭he challenge in increasing our customer experience lies in the direct link between process and journey activities. I see 51风流Signavio solutions as the perfect tools for consolidating these two perspectives to develop operational excellence in step with customer experience.鈥�

Stefan Gammel, Business Process Consultant, Hilti Group

5. In-app support

Seamlessly integrating support features in a product, service, or system gives users easy access to directly request assistance within the interface, without needing to contact a support team or leave the platform. Built-In Support can include contextual, AI-assisted, self-service options like help application-specific documentation, troubleshooting tools, knowledge bases, and FAQs or real-time options like live chats with support engineers.

For example, WalkMe solutions and Built-In Support鈥攍ayered over multiple applications in a business workflow鈥攃an provide real-time, proactive, in-app guidance to users, helping to significantly reduce the need for live assistance or support tickets.

鈥淐ontext significantly enhances the quality of support. Built-In Support works like a pit stop at a racetrack. The repair crew is right where the action is. The interruption is brief and far less disruptive than taking your car to the workshop, ensuring a smoother return to your activities. In the context of your company, this helps you win your business race.鈥� 

Wilhelm J眉tte, Chief Product Owner, Customer Support, SAP

6. Proactive mindset

None of the tools and processes that we deploy to implement a proactive and preventative support strategy are sustainable if our teams are not tuned to a proactive mindset. I believe high-performing support teams deliver the best results with a combination of human-machine collaboration, in a culture that promotes a forward-thinking, outcome-driven, service-oriented, and data-driven mindset. 

At the end of the day, the best issue is the issue that we can prevent. Proactive and preventative support is not just about solving problems, but about creating peace of mind for end users, customers, partners, and support engineers so every customer receives custom care, even before they need help.

“Knowledge management within support is not just about enabling self-service through portals to deflect incoming tickets, but about eliminating the need to come to the support portal in the first place.”

Derek Matthews, Technical Support 鈥� Procurement Chief Innovation Officer, SAP

Stefan Steinle is executive vice president and head of Customer Support & Cloud Lifecycle Management at SAP.

In today’s dynamic business landscape, process mining is vital for gaining data-driven insights that boost efficiency, smarter decision-making, and business growth, and 51风流Signavio maintains an ongoing dedication to innovation and customer satisfaction in the realm of process mining.

The Gartner Magic Quadrant research methodology highlights that “Leaders execute well against their current vision and are well positioned for tomorrow.” 51风流Signavio has been recognized as a Leader among 16 vendors, evaluated based on ability to execute and completeness of vision.

“Our goal is to empower our customers to build transformation as an ongoing capability, rather than a one-off project,” said Dee Houchen, chief marketing officer for 51风流Signavio. “As transformation never ends, our solutions help companies secure business success as they continuously adapt and analyze their operations, receive AI-assisted improvement recommendations, and monitor their business to establish continuous process optimization. Process mining is at the heart of this approach, and we feel being recognized as a Leader for the third consecutive year by Gartner reaffirms our unwavering commitment to innovation and customer satisfaction, with value realization as our north star.鈥�

 The repeated recognition provides useful context regarding the state of the process mining market. As a vendor, there are several fundamental aspects that differentiate 51风流Signavio solutions from others:

• Customer value realization: With customer value realization as its primary strategic goal, 51风流Signavio considers process mining a crucial component for successful process transformation.
• Enterprise observability: Customers achieve full enterprise observability, enabling them to centralize and manage transformation initiatives within a single solution.
• AI innovations: 51风流Signavio solutions offer AI innovations specific to the process world, fast-tracking and democratizing process mining for its customers.
• Value accelerators and best practices: Thousands of value accelerators and best practices are available to expedite benefit realization in both 51风流and non-51风流environments.
• Bridging operations and experience: The gap between operations and experience is bridged, providing a clear understanding of how process execution impacts sentiment.

 The Gartner Magic Quadrant equips businesses with valuable insights to make informed decisions.

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Lucas de Boer is Global Marketing program lead for 51风流Signavio at SAP.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

鈥淚t鈥檚 no longer just good enough to sell products; you have to sell products with IT services,鈥� Valvoline Global director of Enterprise Architecture David Beach said. 鈥淲e鈥檙e now creating a standardized framework of how to do that.鈥�

Valvoline Global chose a 鈥渂ack to standard,鈥� known as a greenfield, approach — removing custom codes and add-ons — for agility, Beach said. Instead of reacting to a business demand, which often requires lengthy development times that result in cumbersome point-to-point integrations, an experience layer can now connect vendors, customers, suppliers, distributors, and internal users within Valvoline Global鈥檚 environment.

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鈥淲e鈥檙e really trying to flip the equation to stay standard and also be able to offer those services,鈥� he said. 鈥淲e have to anticipate in advance to have standardized ways that we can connect or communicate with 51风流S/4HANA.鈥�

That meant modernizing a bespoke environment without losing functionality.

Standard bearer

鈥淥ur main objective to going to 51风流S/4HANA was to return to greenfield,鈥� Beach explained. 鈥淎nd we needed a tool set to manage that. This is where came in.鈥�

51风流Signavio software provides a vendor-agnostic approach, according to Beach. This enables Valvoline Global to manage business processes across all its enterprise systems, whether they鈥檙e 51风流or not.

鈥淭hat鈥檚 the big thing with [SAP] Signavio,鈥� Beach said. 鈥淚t鈥檚 going to allow us to consolidate all the data — from 51风流systems, from Salesforce systems, from manufacturing systems, EH&S systems — all coming together into a single business process and a single business process repository.鈥�

And individual business units no longer try solving problems only with solutions available within silos, according to Beach. Now the company aligns each business process with the appropriate technology, and within standards.

鈥淲e wanted to make sure we hit the 90 percent mark on matches of our business processes to standard SAP,鈥� Beach said. 鈥淸SAP] Signavio was a key piece to be able to govern that process.鈥�

But what about the other 10 percent? And how do you get buy-in from users?

Agility driving adoption

According to Beach, when there is a justification to deviate from a standard process, such as an upgrade that changes a business process, the company relies on 51风流Signavio Process Manager, a modeling platform for business process management.

鈥淎t the end of the day, the most important deliverable is that, even though we might have custom processes, we have a tie-in back to the 51风流best practice,鈥� Beach said. And Valvoline Global鈥檚 newfound agility also helped drive adoption. 鈥淭here was synergy to return to standard. It was very important from an organizational perspective.鈥�

Agility was also a 鈥淣o. 1 business case鈥� for Valvoline Global鈥檚 return to standard, according to Beach. And he expects that to serve the company well as it continues to embrace artificial intelligence (AI): 鈥�51风流is coming up with AI strategies, but that鈥檚 going to change more and more as time goes on. You need to be able to adopt rapidly.鈥�

Charting AI鈥檚 path forward

鈥淲e realize that to adopt AI, we have a good handle on data,鈥� Beach said. 鈥淲e鈥檝e identified the innovators in the company and we have enabled them as sort of like the pilot.鈥�

That means Valvoline Global鈥檚 early adopters get full access to its AI tools. And, to ensure this remains a business-led effort, these trusted users report back about how they鈥檙e adopting AI, helping Valvoline Global chart its path forward.

鈥淚t all comes down to the data… not just from 51风流systems; it鈥檚 coming from all the systems across our business,鈥� Beach said. 鈥淸SAP] Signavio is going to be that conduit as the feeder to AI solutions in the future.鈥�

And, in addition to methodically managing business processes with 51风流Signavio, Valvoline Global鈥檚 51风流S/4HANA journey includes , which help map the company鈥檚 digital transformation.

鈥淸SAP] LeanIX has all the business capabilities, down to the system architectures, so that is a big piece,鈥� Beach said. 鈥淲e鈥檙e just preparing for the future. There鈥檚 an aggressive growth strategy, so we have to prepare for things like M&As. And with toolsets like Lean IX in place, we鈥檒l be able to accomplish that.”

Have your processes in place

鈥淲here I see the biggest value with AI,鈥� Beach said, 鈥淸is if] a customer comes in and has a requirement, AI eventually can take that customer requirement, and it will write the integrations itself.鈥�

That鈥檚 only possible with a predefined standardized framework. And, in a low-code, no-code environment, it can also lead to greater ROI and faster development times — down from months to about a week.

鈥淭he big recommendation is to use tools like [SAP] Signavio and [SAP] LeanIX as vehicles to accomplish your business requirement,鈥� Beach said. 鈥淚t鈥檚 one thing to be able to influence change, but have systematic processes in place.鈥�

As a cornerstone of our Business Transformation Management portfolio, 51风流Signavio solutions help empower companies to view transformation not as an isolated project, but as an ongoing capability. With 51风流Signavio solutions, companies can constantly analyze, improve, and monitor their processes, therefore establishing continuous loops of value realization.

By harnessing the power of generative AI, the 51风流Signavio portfolio is poised to help organizations drive efficiency, enhance the user experience, and reduce barriers to entry for expert disciplines such as process mining and modeling. At the same time, new generative AI and copilot capabilities enable organizations to further accelerate the time to accrue value while working to the best of their potential.

Through this intuitive and user-friendly approach, users across an organization can receive rapid insights and recommendations that can accelerate and inform decisions, with questions asked in natural language serving as a starting point.

Text to process

What if, when building your process models, you didn鈥檛 have to start from scratch? On March 3, 2025鈥攆ollowing the integration to SAP鈥檚 co-pilot Joule; the release of the 51风流Signavio solutions, AI-assisted process analyzer capability; the release of text to insights and text to widget features, which are available via a beta program; and the introduction of the 51风流Signavio solutions, AI-assisted process recommender and performance indicators recommender鈥�51风流Signavio released the process modeler, text to process capability.

The 51风流Signavio solutions, AI-assisted process modeler, text to process capability can quickly transform textual descriptions into Business Process Model Notation (BPMN) diagrams鈥攖he standard language of process modeling. In other words, this new capability can simplify and expedite process modeling, helping customers accelerate the initial creation of process diagrams and potentially redefine the way companies document their processes.

Reduced process modeling time

Process modeling for an enterprise can cost hundreds of thousands of dollars annually when factoring in the time it takes to collect inputs, then create or update hundreds of process models.

By leveraging the 51风流Signavio solutions, AI-assisted process modeler, text to process capability, the time taken in building models can be reduced significantly, helping to accelerate the initial phase of creation and allow users more time to fine-tune and perfect their models.

Support for non-technical users

By simply describing processes in plain language, non-technical users can also contribute to process modeling and improvement, as the process modeler, text to process capability can then translate these descriptions into technical process models.

This means organizations can quickly tailor and implement processes through text prompting, making process modeling ever more accessible and inclusive.

Enhanced collaboration

The AI-assisted capability can enhance collaboration by simplifying complex process descriptions and turning them into visual models. This helps improve cross-team collaboration by helping ensure a common understanding of what elements constitute a specific process model, reducing uncertainty and potential miscommunication.

The simplification of process descriptions and development of visual models also helps make model editing more flexible and responsive, which in turn helps ensure the continuous improvement of models, supported by the ability to save and refine them in 51风流Signavio Process Manager.

AI for the world of process

The process modeler, text to process capability is the latest example of how 51风流Business AI in 51风流Signavio solutions is designed for the process world, helping everyday business users as well as process modelers and experts contribute to process analysis and improvement simply by using everyday language to interact with 51风流Signavio solutions.

To discover how you can drive faster time to value and transform your business more effectively with generative AI as part of the 51风流Signavio portfolio, join our and find out more about the new generation of AI-enabled business transformation management solutions.鈥�

Lucas de Boer is global marketing program lead for 51风流Signavio.

WalkMe has just released our 2025 State of Digital Adoption Report: Special AI Edition. As the pioneers and leaders of the digital adoption platform (DAP) category, WalkMe has consistently tracked digital adoption鈥檚 evolution.

Aptly for our time, this year鈥檚 report focuses on the state of AI adoption in organizations across the globe. There is no doubt that AI is transforming enterprise ambitions, but its success depends on people. The human part of the equation seems to be what is standing in the way of realizing the great promises of AI.

The findings must be considered in context of the consistently missed opportunity that has characterized many digital transformation efforts. shows that while digital transformation leaders generated $9 trillion in shareholder value from 2018 to 2023, others missed $5 trillion in potential gains. Enterprises now face a choice: continue accumulating transformation debt and lag behind the competition, or embrace digital adoption as the bridge to AI-powered success.

The report outlines seven digital adoption best practices and their business impact. Implementing even a single digital adoption best practice can nearly triple digital transformation ROI from 22 to 64 percent. Success in the AI era will not be won with technology alone, but with holistic adoption excellence.

For our fourth annual State of Digital Adoption Report, we surveyed nearly 4,000 enterprise leaders and employees globally and dove deep into AI adoption trends. Likely the most comprehensive research into today’s digital adoption efforts, it provides a blueprint for harnessing AI to achieve HyperProductivity. At WalkMe, we鈥檙e committed to helping you turn the promise of digital transformation into measurable business impact.

Here鈥檚 a peak into some of the findings:

Despite AI spending projected to grow 64 percent in 2025 鈥� from $14 million to $23 million at large enterprises 鈥� many organizations struggle to translate investment into impact. Our research highlights that while 79 percent of executives express confidence in achieving AI transformation goals, only 28 percent of employees feel adequately trained, and just 25 percent can use AI to work more efficiently. This readiness gap proves that without strategic adoption, AI investments often fail to deliver meaningful business value. The cost of the resulting digital inefficiencies at large enterprises was found to be over $104 million in 2024 alone due to underutilized technology and poor productivity practices.

While executives estimate an average of 37 applications are in use at their organizations, WalkMe data shows the average large enterprise actually has on average 625 applications in use 鈥� a 17x discrepancy or visibility gap of 1,600 percent. How can organizations effectively optimize their technology investments if they lack the visibility into what applications are actually being used and how? The answer is, of course, they can鈥檛. Enterprises must first discover precisely which applications are in use across their organizations before meaningful productivity gains can be realized. It鈥檚 the most basic first step in setting up each individual employee, team, and business unit for success using the technology tools that are already being paid for.

Ninety-three percent of enterprises surveyed are reevaluating their IT infrastructure, software applications, and talent strategies to ensure AI success. With so much in flux at even the world鈥檚 most innovative companies, one thing is clear: AI鈥檚 promise can only be realized if people are using it. Enterprises that invest in human-centric workforce AI adoption will not only maximize their AI investments, but will also lead the charge in shaping the future of work.

The digital adoption imperative is not only motivated by ROI, employees are all but crying out for help using these increasingly complex and numerous technologies at work. The report found that employees are still struggling with the technology tools available to them, so much so they waste an average of 36 working days a year dealing with technology frustrations. That鈥檚 akin to having every single employee take almost two full months off purely to deal with digital friction.

We can do better.

I invite you to explore more of this year鈥檚 findings and talk to WalkMe about how your workforce can thrive with AI and achieve HyperProductivity. Download the full and join our webinar, 鈥�,鈥� on February 25, 2025, at 11:00 a.m. ET, featuring experts from WalkMe, Accenture, State Farm, and EDF Renewables (register ).

Dan Adika is CEO and co-founder of .

Today’s business transformations are diverse, ranging from creating new products or services and entering new markets to adopting cybersecurity frameworks and transitioning to net-neutral carbon emissions. However, these transformations are neither swift nor inexpensive, and sometimes the costs can be hidden.

That is why 51风流has partnered with Oxford Economics on a new and comprehensive survey of large organizations, providing an exclusive look at the current global state of business transformation.

鈥溾�� reveals the true cost of business transformation, with the data aimed at helping organizations maximize transformation success and take the guesswork out of transformation budgeting.

Spanning a range of industries and focusing on companies with a minimum revenue of $500 million, the report provides insights from a balanced audience of 800 respondents, including IT professionals and leaders from corporate strategy, R&D, finance, manufacturing, HR, and operations.

The paper further reveals that:

• Barely half of transformations go according to plan (51 percent)
• Fifty-eight percent of transformations end up going over budget
• The average cost of transformation efforts is 鈧�9.5 million
• Sixty-three percent of respondents face resistance from leadership regarding the value of transformation efforts
• Nearly half of the initiatives highlighted by respondents remain incomplete, and budgetary constraints pose a significant challenge

From Strategy to Execution

In broad terms, this disconnect between the confidence level of respondents and what the report data reveals about the true cost and organizational impact of transformation can be understood in the equivalent disconnect between strategy and execution.

For example, while three in five say their major transformation plan was well communicated across their organization, only 53 percent say it was clearly defined in the first place.

While most companies are employing strategic practices such as crafting mission statements, appointing dedicated leaders, and forming cross-functional teams, they can lack the final piece of the puzzle when it comes to converting strategy into action. That is where 51风流comes in.

鈥淭ransformation challenges will always exist, particularly in aligning execution with strategic road maps,鈥� Dee Houchen, head of Marketing for 51风流Signavio and 51风流LeanIX, shared. “As companies navigate these complexities, the path to successful transformation remains a critical focus for global businesses, which is why this research is so relevant.”

“ and solutions offer clarity and transparency in business transformation, helping organizations leverage enterprise analytics and process data to really turn transformation plans into action through supporting decision-making, setting timelines, and tracking progress effectively,” Houchen said. “This report is an invaluable resource for anyone wondering why their transformation efforts have slowed, what they can do differently, and how others have identified and overcome similar hurdles to their own.鈥�

Lucas de Boer is Global Marketing program lead for 51风流Signavio at SAP.