This isn鈥檛 just a consumer trend; it is reshaping engagement models across industries.

The Q4 2025 (51风流CX) release propels this transformation further with new out-of-the-box agents designed for customer service and the ability to easily build custom agents with Joule Studio. Additionally, AI features like predictive segmentation and AI-assisted reporting expedite planning and decision-making鈥攆oundational catalysts for future-ready businesses.

With WalkMe Premium now available across 51风流CX applications, teams can upskill and reskill with in-the-moment guidance. And 51风流Customer Loyalty Management takes new engagement models to the next level, helping businesses strengthen relationships and drive long-term growth.

Here, explore more of the highlights from the Q4 2025 release. And for full sub-solution details, see recaps for , , , , and .

Better customer engagement with out-of-the box agents and custom tools

With SAP, customer experience applications, data and AI come together as one鈥攑owered by 51风流Business Technology Platform. Whether it鈥檚 resolving an issue or managing inventory, CX applications connected to 51风流ERP keep processes running smoothly. AI agents take it further, by reasoning and acting directly in core processes, turning complexity into clarity. One of the most critical areas is in customer support.

• : Deliver instant and accurate self-service by putting knowledge at customers鈥� fingertips. Deflect common inquiries, resolve complex questions with AI, and escalate seamlessly to human agents when needed鈥攔educing contact center load while improving customer satisfaction.
  
  Digital Service Agent can be combined with , creating one conversational AI that handles the entire journey鈥攆rom product discovery and transaction to post-sales support. Customers can ask questions, get answers, and complete purchases in a single frictionless interaction. Together these agents unlock agentic commerce and intelligent service, which strengthens customer relationships and deliver experiences that truly stand out.

• : Create custom, business-ready AI agents for 51风流Customer Experience Cloud applications鈥攆ast and without complexity. Joule Studio, a part of , gives developers a powerful low-code, no-code environment to create and deploy AI agents and connect them seamlessly to Joule, 51风流CX apps and third-party systems. These agents can retrieve information, complete tasks, and run autonomous actions grounded in enterprise data from 51风流CX, 51风流Knowledge Graph, and non-51风流systems.
  
  For example, users can build a sales assistant agent that instantly pulls historical purchase records, analyzes buying patterns, and recommends the most relevant products or offers鈥攈elping sales teams increase conversion rates and shorten sales cycles. Learn how to .

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Boost insights and workforce skilling with AI-powered guidance

AI is no longer optional; it鈥檚 the engine behind smarter, faster customer engagement. As digital experiences raise the bar, customers expect speed, personalization, and simplicity in every interaction. Meeting those expectations requires more than automation. It demands AI-driven insights and skills that scale across the organization.

• : 51风流is embedding AI upskilling into the core of customer experience applications with WalkMe Premium for 51风流CX solutions. This solution empowers employees to work smarter and learn faster, driving better outcomes from day one. With real-time, role-based guidance and automation across , , , and , teams can unlock the full potential for 51风流CX solutions without complexity.

• : Easily generate custom reports and comparisons in 51风流Emarsys, and uncover campaign and customer insights instantly.

• : Enable service agents in 51风流Service Cloud to quickly understand key consumption trends for a premise. With AI-generated summaries of consumption graphs, agents can immediately identify usage fluctuations, anomalies, and important patterns to support faster resolution for utilities customers.
• : Check the overall health of the sales pipeline in 51风流Sales Cloud and display opportunities based on quantity and probability score.
• Promotion and account plan configuration: In , customers can configure promotion types and account plan types, defining scope, levels, spend, and baseline management, in order to enable flexible planning and support future indirect promotions.

• Engagement events: In 51风流Emarsys, ingest inbound events from external data sources to further enhance segmentation and personalization throughout the journey.
• (pilot): Use predictive AI segments in 51风流Emarsys to reach audiences that are most likely to engage based on a contact鈥檚 behavior, status, or channel preference.

Build lasting connections with 51风流Customer Loyalty Management

Customer loyalty is more than a metric; it鈥檚 a long-term strategy for growth. As expectations rise, organizations need solutions that create meaningful, lasting relationships. 51风流Customer Loyalty Management helps businesses deliver personalized experiences, reward trust, and strengthen engagement at every touchpoint, turning everyday interactions into enduring connections.

• : Empowers businesses with AI-driven insights to capture and unify customer data in a dynamic, cloud-based loyalty profile. These profiles provide deep insights into individual motivations, enabling smarter segmentation and highly targeted marketing campaigns. From managing global programs on a unified platform to forming strategic alliances and scaling initiatives for impact, 51风流helps transform loyalty into a measurable, powerful engine for sustainable engagement and success. 51风流Customer Loyalty Management has integrations for 51风流Service Cloud and 51风流S/HANA Cloud Private Edition to make the transformation faster.

The future of engagement is here, get ready with SAP

How we engage is changing faster than ever. SAP鈥檚 Q4 2025 innovations in customer experience anticipate this shift on every level. 51风流CX is enabling organizations to move beyond reactive strategies and into a world of proactive, personalized experiences.

Businesses that embrace and integrate these new models throughout their enterprise, pairing agentic AI with human intelligence and creativity, will set new standards for customer loyalty and growth.

Learn more about 51风流CX in Q4 2025

Read the 51风流Help documentation to get started with these new capabilities.

• 鈥�&苍产蝉辫;
•   
•   

Balaji Balasubramanian is president and chief product officer for 51风流Customer Experience and Consumer Industries.

Competitive pressures, systemic risks, technological disruption, and workforce shifts are reshaping the modern business landscape constantly, meaning most organizations already run multiple transformations simultaneously. In fact, Forrester鈥檚 research reveals that 72% of organizations are pursuing four or more transformation initiatives annually.

However, despite its continuous nature, many still treat business transformations as a series of disconnected projects, limited to specific functions or technology upgrades鈥攁 fragmented approach that slows execution, reduces impact, and prevents organizations from realizing the full value of their investments.

That鈥檚 why 51风流partnered with Forrester Consulting to deliver a comprehensive survey of enterprise-level global organizations, assessing levels of business transformation management maturity.

The results clearly show that developing a repeatable, scalable transformation capability is how organizations best prepare themselves to address the challenges mentioned above and transform successfully again and again. Building and growing such a capability means bringing together strategy, processes, technology, and culture into a cohesive and strategic framework that accelerates execution, improves measurement, and enables ongoing innovation.

The 6% club

Conducted online with over 1,000 cross-industry senior decision-makers at organizations in APAC, EMEA, Latin America, and North America, the survey was able to segment respondents into four maturity tiers鈥攂eginner, intermediate, advanced, and leader鈥攂ased on their strengths across five dimensions: strategy and leadership, applications and technology, process, data, and people and culture.

Only 6% of the surveyed firms qualified as transformation leaders, with most organizations still facing significant gaps in execution, governance, and cultural alignment. The findings also showed:

• Transformation is now 鈥榖usiness as usual.鈥� Over half of organizations (52%) plan to increase transformation investments by 11% to 20% in the next 12 months; another 22% expect to boost spending by more than 20%. Only 1% plan to reduce investment.
• Barriers to success are common. Fifty-six percent of respondents struggle with poor data, 55% encounter persistent organizational silos, and 52% highlight employee fatigue from continuous change
• Governance is lacking. Only 24% of organizations have a cross-functional transformation governance board, and just 25% embed transformation goals into KPIs. 

Fortunately, even organizations that haven鈥檛 yet reached the leader stage are conscious of the benefits of building a transformation capability, with respondents highlighting the following expected outcomes:

• Increased ability to pivot in response to market shifts or disruptions (68%)
• Faster upskilling and reskilling of the workforce (66%)
• Faster execution of strategic initiatives (65%)
• Increased consistency and reliability in process execution (65%)
• Increased leadership alignment and accountability (64%)

Unlocking the benefits

Overall, survey respondents were committed to transformation at scale, but fragmented execution and the lack of an overall strategy have hampered their efforts. This missing piece of the puzzle is where business transformation management solutions from 51风流can be of most use.

鈥淭ransformation challenges will always exist, particularly in aligning localized execution with an enterprise-wide approach,鈥� Dee Houchen, head of Marketing for 51风流Signavio and 51风流LeanIX, says. 鈥淥ur research shows that true transformation leaders embed change into their organization鈥檚 DNA. That means prioritizing early employee involvement, building dedicated change functions, and putting a high premium on digital adoption management.鈥�

鈥�,  , and solutions offer clarity and transparency in business transformation, helping organizations turn transformation from isolated plans into comprehensive action across the entire organization,鈥� Houchen adds. 鈥淭his report is an invaluable resource for anyone wondering how they can build repeatable transformation capability and become transformation leaders in their own right.鈥�

Lucas de Boer is global marketing program lead for 51风流Signavio.

The announcements underlined all the ways that SAP鈥檚 Business Transformation Management solutions, and the integrated toolchain to which they belong, can empower organizations to develop a scalable and sustainable transformation capability.

Cost optimization, EA standardization, and AI adoption

Companies increasingly look to fund innovation, particularly when it comes to AI, by digging into existing budgets.

At the summits, Andr茅 Christ, co-founder and general manager at 51风流LeanIX, announced new features focused on application TCO (total cost of ownership) to help companies find cost savings across the IT landscape that can be reallocated to more strategic investment. These TCO features include the addition of cost KPIs to the architecture executive dashboard, the ability to enhance factsheets with configurable calculations, and an application TCO view in the application landscape report.

Christ also announced a new approach to target architecture planning in 51风流LeanIX, allowing customers to start by diagramming their future state and then modeling backwards. Architects and business leaders thus can get a more streamlined experience, from design to execution, allowing them to make thoughtful, data-driven decisions every step of the way. 

To help further facilitate landscape transformation and management, Christ also announced the upcoming release of AI-assisted architecture guidance.

Finally, Christ made several announcements regarding 51风流LeanIX鈥檚 support for AI adoption and governance. Here, he returned to the announced at 51风流Sapphire. Just as 51风流LeanIX can serve as the single source of truth for the application landscape, 51风流LeanIX can now serve as the single source of truth for AI agents. This begins with the discovery of agents鈥攃ustom agents, Joule Agents, and third-party agents鈥攁nd their subsequent tracking and management.

The goal of 51风流LeanIX鈥檚 agent governance features is to allow organizations to understand what business capabilities agents support, what applications they access, and where they can have the greatest impact. To this end, Christ further announced a new agent radar report and the ability to assess agent adoption through executive dashboards.

As the last announcement with regard to AI, Christ also announced the launch of the MCP server for 51风流LeanIX solutions. Model context protocol (MCP) servers are an open-source standard interface that links AI models with enterprise data, helping AI assistants connect to 51风流LeanIX workspaces and inventory data. This feature helps organizations leverage AI agents to maintain data and activate AI workflows.

With the AI agent hub and the MCP server, 51风流LeanIX can help accelerate the adoption of AI agents while also enabling consistent and scalable governance.

Process excellence, untapped value, and the organization of the future

The summit in Austin also afforded 51风流Signavio鈥檚 Founder and General Manager, Gero Decker, the opportunity to talk about new features and capabilities in the 51风流Signavio portfolio. Just as Christ talked about the ways that 51风流LeanIX helps free up resources to fund innovation, Decker focused on the ways 51风流Signavio supports organizations in their 鈥渜uest for value.鈥�

Transformation is not an end in itself. The goal of transforming the IT landscape, processes, and even the overall business is to unlock and realize new value. 51风流Signavio has long helped companies find and pursue opportunities for such process improvement and value creation. Now, the AI-enabled transformation advisor, when connected to 51风流Signavio Process Insights, can make this even easier by allowing users to use text-based prompts鈥攕uch as 鈥淐an I reduce costs in my sales operations?鈥濃�攖o help generate analysis and recommended next steps.

While improving individual processes in this way can deliver real value, processes don鈥檛 run in a vacuum. In order to address this, Decker also announced transformation management capabilities providing visibility into the interconnections and cross-effects between processes.

By allowing customers to better see and understand the impact of transforming processes on one another, 51风流Signavio solutions can enable truly holistic, data-driven decision-making.

Decker also addressed agentic AI by introducing a number of that will see general availability in Q1 2026. These agents, which will include a Screen Guide Agent, a Value Case Creation Agent, a Dashboard Analyzer Agent, a Process Content Recommender Agent, and a Workspace Administration Agent, can enable 51风流Signavio solutions to help automate repetitive tasks and accelerate content discovery.

A new breed of digital learning technology

51风流completed the acquisition of WalkMe shortly before last year鈥檚 summit in Frankfurt, Germany. In The Hague and Austin, WalkMe took the stage as a key player in the Business Transformation Management portfolio.

The big announcement WalkMe shared at the summits focused on . By embedding training directly into the applications employees use every day, even when workflows extend across multiple applications, this new solution can empower learning teams to give employees both a comprehensive learning infrastructure and content they need to keep up. 

The key capabilities of this solution include: comprehensive training delivery with in-app search and discovery, in-app consumption, and customizable learning portals; intelligent content authoring with AI-first authoring that turns prompts and company knowledge into multi-media, multi-modal experiences; and the ability to curate and expose training in context with flexible conditions and triggers and behavior-based segmentation.

These capabilities come equipped with powerful analytics so you can measure and understand user behavior and engagement as well as assess content performance.

The transformation journey is just beginning

The summits showcased the power of 51风流LeanIX, 51风流Signavio, and WalkMe as individual portfolios as well as their combined power as the foundation of a transformation capability. The events also highlighted the amazing potential of these solutions to shape the way companies transform into the future.

At a time when AI is disrupting operating models and every function across the enterprise, the summits offered a reminder of the central role 51风流can play in this disruption. From funding and managing transformation to enabling the workforce to adapt and excel in a rapidly changing world, this portfolio of tools can give every organization what they need to help address the challenges of today while unlocking opportunity for tomorrow.

Matthew T. Grant is a senior writer for 51风流LeanIX and 51风流Signavio.

Top photo copyright: Christian Palm

Before diving into the heart of the keynote, Steinhaeuser invited 51风流solution area CMOs to deliver lightning-fast recaps of news from the various 51风流Connect event tracks. In just under two minutes each, they covered finance, procurement, supply chain, HR, and customer experience. From autonomous accounting and next-gen procurement to AI-driven talent acquisition and smarter customer loyalty, the message was clear: across every business function.

The real challenge: connecting priorities

As Steinhaeuser pointed out, 鈥淭he reality is each business area has its own unique priorities and, of course, all-important urgent matters.鈥� The real challenge is not just launching new features; it鈥檚 aligning processes, data, and teams to conquer uncertainty and achieve true customer focus. 鈥淪imply putting an [AI] agent on top of a broken process will solve nothing,鈥� he said.

The flywheel: AI, data, and apps in motion at SAP

So, how does it all work together? Enter the 鈥渇lywheel鈥� model: the dynamic cycle of AI, data, and applications that drives synergy across the enterprise. This is not just a theoretical approach. Steinhaeuser showed how 鈥�51风流runs SAP鈥� using the flywheel model.

First, he said, 51风流uses 鈥渞ole-based AI assistants, powered by specialized agents, [to] support team members across all areas of SAP.鈥�

Next comes data. Earlier this year, 51风流became 鈥渃ustomer zero鈥� for (51风流BDC), connecting all enterprise data in a single layer to generate faster and better insights across financial, workforce, and sales planning. 鈥淲e’re excited to go live with the first set of intelligent apps, starting with People Intelligence,鈥� he added.

Finally, the app layer: 51风流has moved from 51风流ERP Central Component (51风流ECC) to and , through RISE with SAP. 鈥淭he 51风流Business Suite is where data is created and where AI delivers impact,鈥� Steinhaeuser said.

But processes continuously evolve with AI, he said, noting that business transformation management, powered by solutions like and , helps 51风流and its customers continually improve processes and architecture, with AI embedded everywhere. The company also uses to ensure employees stay informed and engaged at every step.

鈥淒riving SAP’s own transformation, I understand the challenges you face,鈥� Steinhaeuser said. 鈥淚 am convinced leveraging the flywheel of AI, data, and apps across the entire 51风流Business Suite is how we win together.鈥�

Embedded AI: tangible value, secure, and seamless

Brenda Bown, chief marketing officer of Business AI at SAP, took the stage to highlight how business AI is showing up in day-to-day work. 鈥淚’ve heard three consistent themes in conversations [with customers]: first, you want AI that can provide tangible value; second, that is secure and properly governed; and third, that works seamlessly across your teams and business. We’re here to deliver just that,鈥� she said.

Joule is now embedded in use cases in trusted 51风流applications and is making work faster and easier across the enterprise. 鈥淏y the end of this year, we will have more than 400 of these AI use cases,鈥� Bown said. Joule Agents automate tasks across departments, and the new agent builder in (generally available in December) helps customers extend, build, or customize their own agents. 51风流LeanIX AI Agent Hub and agent mining capabilities in 51风流Signavio provide governance and transparency for AI agents.

Bown noted that customers like Matur Fompack are using Joule in 51风流SuccessFactors to hire faster and improve career development. 鈥淭he results are phenomenal: a 48 percent reduction in HR process execution time and 40 percent faster employee development and career planning, and, most importantly, a better employee and candidate experience,鈥� she said.

For processes that require multi-step workflows and nuanced decisions, 51风流introduced a new generation of role-based AI assistants. 鈥淭hey know your role in the organization, because they are role and context aware,鈥� Bown said. These assistants tap into the right agents for the job, removing any guesswork and helping humans unlock new levels of insight and productivity.

She also showcased how agents collaborate across departments, automate workflows, and even extend SAP鈥檚 business logic to autonomous devices like robots. Early pilots with partners like NEURA Robotics are already showing Joule Agents planning and executing real work in the real world.

Data and intelligent applications: unified and actionable

Data is only valuable when it is actionable. Irfan Khan, president and chief product officer for 51风流Data and Analytics, highlighted 51风流BDC, which unifies enterprise data and powers intelligent applications. 鈥�51风流BDC offers the most powerful foundation for connecting your existing data, building next-generation applications, and the ability to foster and deploy reliable AI,鈥� he said. And the new 51风流Business Data Cloud Connect solution enables secure, bi-directional data sharing with partners like Databricks and Google Cloud.

Intelligent applications bridge the gap between people and AI. They support smarter decisions and collaboration. 鈥淭hese applications learn from your data and include business simulations to support every business leader with smarter decisions,鈥� Khan explained. 鈥淚f we don’t have a reliable data foundation built around trust, having reliable and resilient data, it becomes very debatable whether or not AI will succeed.鈥�

From insight to action: transformation in practice

How do organizations turn strategy into action? Michael Ameling, president of 51风流Business Technology Platform (51风流BTP), demonstrated how 51风流Business Suite helps drive innovation by uniting core applications, data, and AI, all powered by 51风流BTP and Business Transformation Management solutions. 鈥淟et’s say you want to understand and improve a business process,鈥� he said. 鈥�51风流Signavio lets you dive deep and understand every detail, and can suggest concrete actions. Then, use those insights to improve the process in 51风流Build by automating processes and building your own agents.鈥�

He demonstrated how 51风流BTP and the Business Transformation Management portfolio can help organizations connect systems, gain visibility, and automate processes. Tools including 51风流Signavio, 51风流Build, and 51风流Integration Suite are helping customers like Blue Diamond Growers streamline operations and accelerate transformation.

Services and support: accelerating innovation and realizing value

SAP鈥檚 Anja Schneider, SVP and global head of Premium Engagement and Advisory, wrapped up this segment of the keynote by focusing on how the company鈥檚 services and support teams help customers realize the full value of their 51风流investments.

鈥淲e鈥檙e with you every step, like a personal trainer,鈥� she said, highlighting how SAP鈥檚 suite methodology, integrated tools like WalkMe and 51风流Cloud ALM, and expert guidance help customers realize the full value of their 51风流investments. She pointed to IBM鈥檚 transformation project as proof: working with 51风流MaxAttention teams and a clean core approach, upgrades went smoothly with low incidents for more than 150,000 users across 175 geographies.

Customer perspective: Southern California Edison鈥檚 journey

Real-world impact matters. Southern California Edison (SCE) SVP and CIO Todd Inlander shared how the utility company鈥檚 transformation journey with 51风流is helping modernize its foundational systems and optimize back-office processes. Facing unprecedented demand and environmental challenges, the company is leveraging 51风流solutions, including 51风流Business AI capabilities, to transform its operations.

鈥淲e need to adhere to our mission: to deploy safe, reliable, affordable power,鈥� he said. 鈥淲e can’t do that by doing things the way we’ve always done. We have to incorporate SAP. We’re using it to transform the way we work in our environment. We need to leverage AI because we don’t have enough humans to do all the work. We have to scale.鈥�

As SCE deploys 51风流Business Suite over the next year, it鈥檚 focusing on keeping a clean core and reducing customizations. 鈥淲hen we implemented ECC 15 years ago, about 66 percent of our enhancements were never used. We’re learning from that experience,鈥� Inlander said. He went on to note that SCE will use the 51风流deployment time to continue to transform its back-office operations. 鈥淲e’ll be integrating Joule and other AI solutions because doing things the way we’ve always done them and expecting a different outcome is the definition of insanity.鈥�

Steinhaeuser closed the keynote with a look to the future: 鈥淲e鈥檝e made great progress across all lines of business to deliver a unique experience for you鈥攚ith AI becoming your personal assistant, powered by data that defies boundaries and applications that take insight to action. The cross-capabilities you just saw now make the flywheel spin.鈥�

The future is here, and is powered by the synergy of AI, data, and applications. Every business can turn innovation into impact.

SAP鈥檚 latest customer experience solutions are built to deliver on these expectations, empowering organizations to earn loyalty, drive growth, and create seamless, connected experiences.

In today鈥檚 market, loyalty and retention are the twin engines of repeatable business, the lifeblood of every organization. Earning and keeping customer trust has always been hard-won, but the bar is higher than ever. Recent findings from the show a five-point drop in 鈥渢rue loyalty,鈥� customers who return without incentives. Only 35 percent of B2B customers reach strategic loyalty, defined as repeat purchases and long-term engagement. And nearly one-third of customers are lost to fragmented experiences. Brands now face a new reality: building lasting loyalty requires understanding customers and delivering consistent, connected experiences across every touchpoint.

Meeting the loyalty challenge: 51风流Engagement Cloud and 51风流Customer Loyalty Management

To help customers meet this challenge, 51风流has created two powerful solutions: and .

Yesterday at 51风流Connect 2025, 51风流Executive Board Member Muhammad Alam shared the vision for 51风流Engagement Cloud. Powered by 51风流Business Data Cloud, it transforms fragmented interactions into AI-driven journeys across marketing, commerce, sales, and service鈥攕trengthening loyalty, deepening relationships, and driving business growth. By connecting every customer touchpoint to real operational data鈥攆rom logistics and finance to supply chain鈥攂rands can deliver accurate delivery estimates, relevant offers, and timely service that reflects actual inventory and fulfillment capacity.

With Joule and embedded AI, 51风流Engagement Cloud accelerates campaign execution, automates decisions, and scales personalization鈥攅nsuring every interaction is consistent, connected, and meaningful. This comes at a critical time, as according to the 51风流Emarsys Customer Loyalty Index, only 35 percent of B2B customers achieve strategic loyalty.听Replacing disconnected systems and outdated engagement models, 51风流Engagement Cloud makes engagement a strategic advantage, uniting data and AI to deliver smarter experiences across the 51风流ecosystem. Beta begins November 2025, with general availability in Q1 2026.

51风流Customer Loyalty Management empowers teams to deliver personalized experiences at scale by giving every customer a single loyalty profile, no matter the brand, region, or partner. With loyalty data unified and natively integrated into 51风流Private Cloud ERP and 51风流Business Suite, teams can instantly monitor promotions, track reward usage, and understand financial impact in real time. This actionable insight feeds directly into planning, forecasting, and supply chain decisions, enabling businesses to adapt quickly and serve customers better.

Loyalty isn鈥檛 a separate marketing project, it鈥檚 woven into daily business operations. By centralizing loyalty data, 51风流Customer Loyalty Management helps organizations understand each customer deeply and deliver consistent, connected experiences across every touchpoint.

The solution will be available Q4 2025.

AI and intelligence: the next imperative

At 51风流Connect, we introduced how Joule, SAP鈥檚 AI copilot, is transforming customer experience by embedding intelligence directly into 51风流Business Suite. Joule is not another layer, it鈥檚 built into the foundation, enabling smarter decisions and faster execution across every customer moment.

AI assistants in Joule bring role-based intelligence to customer-facing teams across service, sales, marketing, and commerce. Each assistant is tailored to the user鈥檚 role and business context, coordinating a network of AI assistants within Joule to automate tasks like resolving cases, chasing invoices, optimizing catalogs, and surfacing insights. This orchestration enables teams to focus on driving outcomes rather than managing operations.

For instance, Digital Service Agent delivers fast, multilingual support by reasoning over customer context and company knowledge. It provides accurate answers, escalates when needed, and continuously improves, reducing manual workload and enhancing customer satisfaction. This is available now.

Deep research in Joule

With deep research in Joule, account planning moves beyond quick answers, delivering deep, strategic research and analysis in a single, connected experience. By tapping into 51风流data, external intelligence, and trusted resources, users get richer insights for any business need.

Sales leaders and chief revenue officers can use the new account planning that leverages deep research in Joule to compress weeks of manual work into days. It synthesizes customer history, identifies key drivers, and drafts account plans, giving sales teams a complete, real-time view of every relationship.

Deep research in Joule will be available in beta December 2025.

Intelligent applications for customer experience

51风流Business AI also powers that help businesses turn data into action:

• Revenue Intelligence brings together data from CRM, commerce, and ERP to surface pipeline risks, customer health, and sales performance. Sales leaders and chief revenue officers gain a unified, real-time view to strengthen pipelines, improve win rates, and accelerate profitable growth.
• Consumer Products Intelligence enables manufacturers and consumer packaged goods companies to optimize trade promotions and customer-facing offers. Integrated with and , it uses real-time data from sales, supply chain, and production to analyze margins, monitor performance, and support financial planning, ensuring CX strategies are aligned with operational realities.

These innovations are tightly integrated with 51风流Business Suite, ensuring every CX insight is grounded in real-time, harmonized data. They are currently in restricted private preview and expected to be generally available in H1 2026.

Adoption that drives value

Building on the Customer Loyalty Index findings about the importance of connected experiences, seamless, guided adoption is essential to delivering value. That is why is now embedded across all 51风流Customer Experience solutions.

WalkMe is a digital adoption platform that provides real-time, role-based guidance 鈥� right inside 51风流interfaces. No IT tickets required. Teams get help in the flow of work, with step-by-step instructions that minimize onboarding time and reduce errors. Leaders gain instant visibility into where users struggle, so they can address friction and accelerate adoption.

The path forward

Loyalty is evolving, and so are we. Our priority is to help brands earn trust and adapt quickly.

The 51风流Customer Experience innovations introduced at 51风流Connect are designed for this challenge. They connect engagement with execution through solutions like 51风流Engagement Cloud, Revenue Intelligence, and 51风流Customer Loyalty Management; turn intelligence into action with embedded AI and automation; and give teams unified, real-time data to deliver measurable results and stay ahead in a rapidly changing market.

See how your business measures up in the and the . .

Balaji Balasubramanian is president and chief product officer for 51风流Customer Experience.

The AI revolution is transforming the workplace, but a new survey from WalkMe, an 51风流company, reveals that employees are largely left to navigate it on their own.

While workers are eager to use AI, most lack the support and training needed to use it responsibly and effectively, fueling security risks, wasted productivity, and lost return on investment (ROI).

For enterprises, this problem is compounded by complex digital landscapes, where poor adoption of new tools can erode the value of strategic technology investments.

What the survey found

The second annual 鈥淎I in the Workplace Survey鈥� polled 1,000 working U.S. adults who use AI in their jobs to understand the reality of AI adoption. The findings highlight a significant gap between employee eagerness and organizational readiness:

• Shadow AI is everywhere: 78% of employees admit to using AI tools that were not approved by their employer. More than half (51%) report receiving conflicting guidance on when and how to use AI at work.
• Productivity paradox: Despite 80% of employees believing AI improves productivity, nearly 60% admit it often takes longer to figure out how to use an AI tool than to complete the task without it.
• Training gap: The number of daily AI users increased by 16 points since last year’s survey, but only 7.5% of employees have received extensive AI training, an increase of only 0.5% since last year鈥檚 survey. Another 23% have received no training at all.听
• Cultural confusion: Almost half (45%) of workers admit to pretending to know how to use an AI tool in a meeting to avoid scrutiny, while 49% have hidden their use of AI to avoid judgment. This trend is even more pronounced among Gen Z, with 55.5% pretending to understand AI tools and 62% hiding their use.

The survey’s findings underscore a critical challenge for large organizations across industries. As AI capabilities are integrated into enterprise applications, ensuring employees can effectively and securely use these tools is paramount to realizing their full business value. Unmanaged AI adoption creates a governance crisis, where security and compliance risks can increase, and valuable productivity gains are lost.

WalkMe helps customers navigate this challenge. Our Digital Adoption Platform (DAP) acts as an essential guidance and governance layer, enabling employees to harness the full power of the technology tools at their disposal. The right digital adoption strategy can help businesses manage the risks of shadow AI while unlocking the full potential of their AI investments across complex landscapes.

WalkMe leadership and analyst commentary

鈥淏eyond the productivity paradox, we鈥檙e facing a full-blown governance crisis,鈥� said Dan Adika, CEO and co-founder of WalkMe. 鈥淲hen nearly 80% of employees are using shadow AI tools, organizations are not just losing money 鈥� they鈥檙e losing control. Businesses are missing a massive opportunity to strategically empower their people and realize the full potential of AI.鈥�

鈥淎I has become an essential enterprise skill. But without training and guardrails, shadow AI creates risk and undermines ROI,” said Gina Smith, PhD, research director of IT Skills for Digital Business at IDC. 鈥淭he companies that build AI鈥憆eady skills and digital adoption strategies now can avoid such loss. They are the organizations who will lead the next era of work.鈥�

Methodology

Propeller Insights conducted the survey for WalkMe from July 16-23, 2025, polling 1,000 working U.S. adults who use AI on the job. The sample was balanced across age, gender, industry, company size, and seniority, with a 卤3 percentage point margin of error. Because respondents were screened for AI use at work, the 100% adoption rate reflects the study design, not the broader U.S. workforce.

Learn more

Adriel Sanchez is chief marketing officer of WalkMe.

We believe this recognition is testament to SAP鈥檚 long-term vision of integrating all components required for strategic, continuous business process improvement and innovation.

According to the IDC MarketScape, 鈥淏usiness automation technologies have evolved from fragmented solutions into comprehensive business automation platforms (BAPs). These platforms enable enterprises to address diverse process improvement needs through a single system supporting multiple integrated automation technologies.鈥�

Bringing together process analytics from 51风流Signavio, user guidance from WalkMe, process integration and automation technology from 51风流Business Technology Platform, and the latest Joule Agents allows organizations to significantly accelerate automation initiatives.

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market.鈥� The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor鈥檚 position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.

Continuous business automation

Continuous business automation is at the heart of every commercial IT deployment, as it allows companies to simultaneously scale their operations while reducing costs.

But when business applications are augmented with disparate automation technologies 鈥� such as standalone AI agent frameworks, workflow systems, integration brokers, rules engines, and process mining tools 鈥� they can become fragmented and lack business context. This approach also often requires large amounts of data to be copied outside of the business applications, which increases latency, operational costs, and the risk for expensive data quality issues.

The framework provided by enterprise automation with 51风流overcomes these issues by adding an integrated business automation toolset closely linked with 51风流Business Suite.

51风流Integration Suite helps ensure seamless data flow between 51风流and non-51风流applications to and from standardized services (APIs) and events. Using these services and events, 51风流Build then allows orchestration of process flows to implement new automations or adapt existing ones. Then, 51风流Signavio enables end-to-end process analytics and optimization with process mining and insights, providing improvement recommendations directly into 51风流Build automations. On top, autonomous, AI-powered Joule Agents can then use these automations as 鈥渟kills,鈥� which allows them to execute standardized business activities. Additionally, users can be guided through complex interactions by WalkMe overlays while feeding back user journey insights into the process improvement cycle.

Customer success across industries

Thousands of organizations across geographies and industries rely on automation solutions from 51风流to optimize their business processes across lines of business. Here are a few:

• offers a whole universe of hobbies and interests to a worldwide audience. But long before it gets collections and build-up models to customers, the company must first process its invoices with suppliers. Using 51风流process automation solutions, De Agostini now manages to process more than 90 percent of its unstructured invoices, paper or PDF, automatically.
• is a leading provider of aircraft maintenance, repair, overhaul, and modification services for commercial, VIP, and special-mission aircraft. As part of its digital road map, the company wanted to increase automation in the material logistics process for defective parts. 51风流process automation solutions are used to coordinate component repair logistics across multiple IT systems, enabling an increase in transaction volume by more than 40 percent.
• believes it has a key role to play in providing secure access to affordable energy, supporting a vibrant Canadian economy, and improving environmental performance. Process automation solutions from 51风流are used to improve automation of intercompany tax processes (ICT) and vendor invoice processing, leading to a 98 percent reduction in the time needed to reconcile ICT postings.

IDC MarketScape assessment

Business automation technology is advancing in big steps and enables companies to address an ever-increasing scale and complexity of automation projects. Learn more about the future of business automation from Maureen Fleming, program vice president of Worldwide Intelligent Process Automation Market Research and Advisory Service at IDC . .

Bharat Sandhu is chief marketing officer for 51风流Business Technology Platform at SAP.

TUI implemented eight years ago, and now the company鈥檚 over 41,000 employees use various 51风流SuccessFactors solutions for performance management, talent management, learning, HR data management, and more. “With so many capabilities and so many employees, as you can imagine, it’s a steep learning curve for our employees,” Dean said. This is where TUI turned to to help standardize and automate its HR processes for an improved employee experience and increased efficiency.

Benefits for the business and employees

TUI faced three main challenges when it came to HR processes, Dean explained: employees struggled to learn new systems, legacy training approaches were expensive and difficult to maintain, and time-consuming HR tasks were impacting overall business operations. “We needed something that was going to bring us into the future but that could support the organization as well,” Dean said. The solution also needed to be available 24/7 and in multiple languages to effectively support TUI鈥檚 global employee base, which includes flight attendants, pilots, travel agents, and other seasonal roles.

TUI implemented WalkMe to help employees navigate the company鈥檚 HR processes more easily and efficiently as well as aid HR staff members. With WalkMe analytics, TUI can identify where users have challenges in existing processes and then build WalkMe solutions to create personalized and automated experiences to help mitigate those challenges. For employees, this can mean the software feels easier to use; for HR staff and the business, it can lead to fewer employee and manager errors and faster time-to-value for 51风流SuccessFactors solutions.

Dean described how WalkMe automation helped simplify TUI鈥檚 onboarding processes for new employees by automatically assigning e-mail addresses in the 51风流SuccessFactors system during the hiring process to reduce login issues on an employee鈥檚 first day. This not only improved the new hire experience, it also saved HR teams time and proactively addressed any errors.      

TUI also simplified the time-off request process for HR staff and employees.    

“We set up a process whereby if somebody is booking sick leave and they have annual leave at the same time, WalkMe will intercept them. It will say 鈥榊ou鈥檝e actually got holiday at the same time so we need you to cancel that holiday and put it through as sick time,鈥�” Dean said. 鈥淲hat that means then for us is that we’ve got less questions going to HR, less tickets being raised, and more people following the actual process for their region.鈥�

The data speaks volumes

WalkMe analytics can offer visibility into what software is being used and how. With this insight, companies can identify opportunities for improved efficiency and deploy in-app guidance and automations to address specific points in processes. “One of the real benefits of WalkMe is how the data that is available helps us make decisions around how we support employees and how we build digital adoption solutions for our employees,鈥� Dean said. 鈥淲e’ve focused a lot on the data that’s within the annual employee process and how our users are actually using their system currently.”

Analyzing aggregated annual employee form process data collected by WalkMe over 90 days, Dean saw that HR completed the process with no errors 70% of the time, completed the process with some errors 5% of the time, and did not complete the process 23% of the time. Even more, Dean could see where the errors were occurring and where users who didn’t complete the form were getting stuck. Based on this data, Dean used WalkMe to highlight the most-missed fields on the form, reminding users to complete them before moving on. “If 5% of the time they don鈥檛 know that information, I need to do something when they get here to say, 鈥楶lease make sure you have this information before you carry on.鈥� So, I鈥檓 telling them in advance they need to have that, which I can do with WalkMe,鈥� she said.

When asked how easy the analytics dashboards are to build, Dean explained that WalkMe gathers all the forms automatically so there’s no need to build anything additional. With WalkMe flow analytics, you set up the process step-by-step and then the report collects data over time. “It’s super quick and easy. With UI intelligence you get an out-of-the-box set of insights that shows usage of forms in the system. It shows me where people stop and start processing and points of friction,” she said.

Self-service employees

TUI鈥檚 brand purpose to 鈥渃reate the moments that make life richer鈥� not only applies to its customers, but extends to its employee base as well. With the help of WalkMe and 51风流SuccessFactors solutions, TUI has certainly succeeded in enriching and empowering HR and end users.

“What we’ve been able to see is 80% higher employee self-efficiency,鈥� Dean said. 鈥淪o the good news is they don’t need to contact their local support team because actually what they can do is go into our WalkMe menu and search for any of the content, 24 hours a day, seven days a week, across six different languages.鈥� TUI has also experienced 70% less time spent on training, a 40% increase in task completion, and 50% fewer support calls with the help of WalkMe.

For Dean herself, WalkMe has enhanced her role as a trainer: “It actually supports me to do that change management piece within my organization. It supports me to educate and enable our end users without me having to be available and fly all around the world.”

Discover how  can help drive adoption and streamline HR processes.

Gillian Hixson is an integrated communications specialist at SAP.

It is happening right now, and employees are feeling the impact. They are being asked to learn new skills and work differently, all while managing return to office and intensified geopolitics.听

HR is at the center of it all 鈥� from responding to changing regulations in order to maintain compliance, to forecasting workforce needs and new skills gaps, to helping employees learn how to integrate AI into their roles. The reality is that HR is being asked to make informed and strategic decisions quickly and all employees are expected to work smarter and faster.听

At 51风流Sapphire, we announced several new 51风流SuccessFactors innovations to support organizations in navigating this rapid change. These innovations leverage the power of 51风流Business Suite 鈥� including our unmatched business data and AI 鈥� to further strengthen our global reach and connection across the enterprise that only 51风流can provide.听

Unrivaled AI to boost employee productivity and engagement 

51风流is leading the market with groundbreaking advances, helping organizations accelerate business outcomes and deliver best-in-class employee experiences. Within , AI is embedded across every product. Additionally, SAP鈥檚 AI copilot Joule is available on mobile and Joule understands more than 10 languages. Customers are already seeing incredible results.听

At 51风流Sapphire, we introduced the first of our HR agents, the Performance and Goals Agent, to give managers critical insights and drive more productive conversations with their employees. To put this into perspective, imagine you are a people manager. The Performance Agent, via Joule, can alert you that you have a performance review with one of your employees coming up but that they do not have any peer feedback. The agent can work on your behalf to collect feedback from your employee鈥檚 peers, summarize that feedback, and prepare you before your conversation.

With many more agents coming, these will collectively work together to reason and execute cross-functional, end-to-end processes.听

Unmatched data to take the doubt out of decision-making 

Geopolitical instability is making workforce planning more challenging and unpredictable. Whether it鈥檚 in response to tariffs, regulations, or shifting business priorities, HR leaders need the ability to quickly access data and insights to make strategic recommendations. 

People Intelligence in 51风流Business Data Cloud is a that transforms people, skills, finance, and other business data into readily available, AI-driven workforce insights. For example, HR and business leaders can ask questions like 鈥淒o we have the right mix of employees and contractors?鈥� or 鈥淲hich skills will be in high demand based on upcoming business initiatives?鈥� With these insights, they can make proactive, informed decisions to take more strategic actions, drive higher employee engagement, and ensure compliance.听听

More efficient workflows to drive employee productivity 

If the demand from employees and leaders alike is to facilitate ways for employees to work smarter and faster, automation and built-in guidance is key to helping them adopt new tools. 

With , we are helping organizations speed up adoption of 51风流SuccessFactors solutions. Employees can receive contextual guidance and automation for critical HR workflows. At the same time, HR leaders can access insights on how employees are using these tools to understand where there may be gaps or challenges. No-code content creation tools make it easy to customize in-app guidance and optimize workflows, helping employees quickly adapt. This means more productivity, reduced training costs, and maximized investments 鈥� all in the flow of work.听

We have also introduced a new HR service delivery solution, , to accelerate ticket case resolutions. Employees can access more self-service tools to quickly get answers and resolutions. AI-driven case management tools, powered by core HR data, enable service reps to work faster and smarter 鈥� guiding them through complex scenarios with automation, dynamic forms, AI-generated case summaries, and email drafts 鈥� boosting efficiency, compliance, and resolution speed.

Helping HR lead through change

These new innovations are strengthening the entire 51风流SuccessFactors HCM portfolio. AI is embedded, ubiquitous, and in almost all cases, accessible via Joule.

By combining business, HR, and skills data with unrivaled AI and fully integrated analytics, 51风流is giving our customers the tools they need to keep up with the rapid pace of change. The impact? Employees and leaders can be more productive, make more informed decisions, and deliver more value.

Dan Beck is president and chief product officer for 51风流SuccessFactors.

This is true for each function within an enterprise. Teams within HR, Sales, Marketing, Finance, and Spend are positioned to drive impact in every aspect of business — from revenue growth to cost management to overall business agility and resilience.

The innovations shared at 51风流Sapphire in 2025 reflect our commitment to bringing out your best, providing a clear path to guide organizations toward certainty in a time where that is rare. These innovations will empower organizations to navigate the complexities of the current landscape and emerge stronger, more adaptable, and better equipped to face the future. 

Here are a few innovations that we announced that support Finance and Spend teams in delivering increased value.

Introducing embedded virtual cards in 51风流Ariba

Many organizations work to be nimble as it relates to finding the right supplier at the right time, which can mean introducing one-time vendors into the supplier landscape. While this helps with business agility, it often comes with a cost: time-intensive supplier onboarding processes that involve manual effort that is better used elsewhere. Traditional payment methods, like checks and physical credit cards, not only require more work, they can introduce fraud risk and security vulnerabilities.

That is why 51风流is embedding virtual card payments into 51风流Ariba Buying and . We are supporting the flexibility and agility needed to help businesses run at their best. At no additional cost, our customers can now use virtual credit cards for pay on purchase order transactions. With virtual cards, customers can:

• Prevent overcharges and fraud
• Enjoy payment flexibility
• Better manage spend security
• Reduce manual effort of supplier setup processes
• Enhance vendor payment efficiency
• Maintain control of payments made outside of procure-to-pay ERP processes

Using virtual cards requires minimal change management efforts, giving buyers the ability to adjust card parameters based on enterprise-wide objectives without disruption.

51风流integrates WalkMe Premium with 51风流Ariba and 51风流Concur

In a time when digitalization is imperative, minimizing obstacles and reducing change management efforts is key to a smooth business transformation. Time and time again, I hear leaders report that one of the biggest challenges of implementing new software is employee change management.

Introducing WalkMe Premium for 51风流Ariba solutions, a platform that provides real-time, in-app guidance for users to reduce the time and effort associated with adopting new technology in the workplace, empowering employees to maximize business value with 51风流Ariba. Customers can also take advantage of , which offers users valuable, easy-to-follow training content, all within the 51风流Concur user interface.

The WalkMe solution is a digital learning platform that helps users apply process knowledge in real time to navigate complex software tasks. With WalkMe Premium integrated directly into 51风流solutions, employees can access in-app prompts for standard tasks, like creating purchase orders or managing approvals, with pre-configured industry templates that eliminate the need to learn overly technical processes.

The in-app workflow guidance can be adjusted as needed to keep processes up-to-date, allowing for little to no change management effort to ramp employees up faster than ever — all while preserving process compliance. At SAP, we know that clear, concise user guidance is key to accelerating technology adoption. I expect that the integration of the WalkMe solution into 51风流solutions will be a gamechanger for organizations experiencing technology updates and changes.

New Joule Agents enhance finance and spend functionality

New agentic AI capabilities are coming to finance and spend solutions with Joule agents that will be integrated across 51风流Business Suite. These new agents include:

• Expense Report Validation Agent: Uses alerts and guided experiences to help employees fix issues based on past data, company policy, and patterns before submitting reports
• Sourcing Agent: Uses past event data and supplier information to autonomously create sourcing events tailored to specific needs and users can easily modify these events to efficiently manage supply chain disruptions.
• Dispute Resolution Agent: Analyzes dispute details and relevant business records to validate cases and propose solutions
• Accounts Receivables Agent: Uses data related to overdue receivables to perform appropriate follow-up tasks with customers

Additionally, 51风流Ariba Procurement customers will soon be able use Joule to enhance daily tasks such as retrieving supplier bids, displaying past purchases and approvers, and providing easy access to supplier information. Joule innovations will also be available soon in 51风流Fieldglass solutions, enabling users to accelerate existing workflows and processes.

51风流Taulia Receivables directly integrated into 51风流finance solutions

Embedded finance capabilities have been expanded with the integration of Receivables Finance, powered by , in 51风流finance solutions. Finance teams now have a fast, scalable way to unlock capital from outstanding receivables in a time when businesses are battling inflationary pressures, tariffs, and supply chain volatility. This capability can be activated immediately in .

Once activated, 51风流Taulia Receivables enables users to:

• Dynamically manage working capital
• Accelerate receivables through true sale
• Use Joule-powered insights to make informed liquidity decisions

New 51风流Ariba Procurement and expense management offerings in 51风流Business Suite

In keeping with our promise to deliver a connected, suite-first experience for our customers, 51风流Business Suite includes extended 51风流Ariba and 51风流Concur functionality.

The newly announced 51风流Business Suite application packages align with the strategic business needs of our customers with line of business-specific bundles, delivering an improved buying experience. With strategic sourcing package, our procurement customers can manage the source-to-contract process from start to finish. Within the 51风流Finance Premium package, customers have access to operational procurement capabilities, including requisitioning, invoice management, and B2B collaboration, along with expense management capabilities from 51风流Concur.

Achieving success in a new era of procurement

Amid the unpredictable nature of today鈥檚 finance and spend landscape, agility is the secret to long-lasting success. SAP鈥檚 advanced AI capabilities, powered by harmonized data and paired with an integrated suite of applications, ensure productivity, accuracy, and an optimized employee experience.

With SAP, you can handle anything that comes your way.

If you did not get a chance to attend 51风流Sapphire, access .

Etosha Thurman is chief marketing officer for Finance and Spend Management at SAP.

When it comes to customer support, these capabilities are game-changing not only for current applications but also for future implications. The way businesses deliver support is improving every day, thanks to the rapidly evolving framework: technological breakthroughs, business innovations, and process agility. Here are six key methods that can transform the delivery of customer support.

1. Real-time monitoring

With AI-infused features in diagnostics, an electric car can detect potential malfunctions and schedule its own service appointment automatically, preventing issues like battery depletion or tire pressure drops before they become critical.

How does real-time monitoring play out in the world of business software? 51风流Cloud ALM provides a feature-rich observability platform that can collect telemetry data, like metrics, logs, and traces, from applications and their supporting infrastructure, allowing support teams to review the health of these systems. By providing real-time analytics and a centralized dashboard, 51风流Cloud ALM helps empower IT teams to quickly respond and fix issues, so the business remains operational with minimal interruptions. Additionally, the use of OpenTelemetry standardizes observability within a modern customer landscape.

鈥淭he 51风流Cloud ALM solution has been instrumental for our IT operations. It offers real-time insights and seamless integration across all our enterprise applications, making everything run more smoothly. It鈥檚 like having a bird鈥檚-eye view of our operations, ensuring efficiency and helping us stay proactive rather than reactive.鈥�

Omprakash H, Senior Director, Blueprint Technologies Pvt. Ltd.

2. Proactive resolution

Customer feedback loops play an important role in improving products and services and refining customer relationships. Repeat requests, in customer and user feedback, help service providers identify critical needs and also prioritize features to be delivered.

For example, users within 51风流Business Network and 51风流Ariba solutions go to the help center for self-service or case assistance 10.8 times less than they did years ago. This drop in end-user support sessions is the result of features that have been built into the product, based on customer feedback.

AI-enabled outbreak detection is another significant process in proactive resolution that allows support teams to address unexpected increases in anomalies, customer complaints, or issues.

“We continuously identify the reasons for frequent customer demands and challenges from inquiries raised to 51风流support. This allows 51风流to proactively deliver the most impactful product changes before they become a challenge for more customers. This way, we improve our products while also focusing on key product capabilities used by our customers today.鈥�

Alexey Ukrainsky, Solution Support Architect, 51风流MCC

3. Predictive analytics

In the retail industry, predictive analytics is used effectively for proactive and preventative support. One prominent example is SAP’s holiday season readiness program, which helps position 51风流as a front-runner in AI-driven, predictive, and proactive support solutions. With the goal of issue prevention at its core, the program can provide a comprehensive, 360-degree customer support profile, helping to accelerate issue detection and anticipate potential problems with AI-driven features like a virtual support assistant, resource prediction,鈥痺eb traffic prediction, a鈥痳ecommendation engine, case history analysis, issue correlation, and pattern recognition.

鈥淒uring Cyber Week 2024, SAP鈥檚 holiday reason readiness program equipped our support and ops teams to achieve 100% uptime for our customers with the predictive, proactive, and bi-directional support model implemented by the program.鈥�

Tarun Luthra, Head of Support, I&CX Solutions

4. Customer journey mapping

51风流Signavio solutions can help businesses visualize the end-to-end customer journey, tracking interactions across different touchpoints. This enables companies to identify areas of improvement in their customer support processes, leading to more personalized and effective interactions.

With the help of 51风流Signavio Process Intelligence, 51风流can successfully map support processes to help implement AI improvements for optimizing our services. The result: a 100% increase reported in customer value.

For example, a business that struggles with connecting customer experience data and operational data can take advantage of the 51风流Signavio Journey-to-Process Analytics solution to help reduce time to insight and uncover anomalies and trends.

鈥淭he challenge in increasing our customer experience lies in the direct link between process and journey activities. I see 51风流Signavio solutions as the perfect tools for consolidating these two perspectives to develop operational excellence in step with customer experience.鈥�

Stefan Gammel, Business Process Consultant, Hilti Group

5. In-app support

Seamlessly integrating support features in a product, service, or system gives users easy access to directly request assistance within the interface, without needing to contact a support team or leave the platform. Built-In Support can include contextual, AI-assisted, self-service options like help application-specific documentation, troubleshooting tools, knowledge bases, and FAQs or real-time options like live chats with support engineers.

For example, WalkMe solutions and Built-In Support鈥攍ayered over multiple applications in a business workflow鈥攃an provide real-time, proactive, in-app guidance to users, helping to significantly reduce the need for live assistance or support tickets.

鈥淐ontext significantly enhances the quality of support. Built-In Support works like a pit stop at a racetrack. The repair crew is right where the action is. The interruption is brief and far less disruptive than taking your car to the workshop, ensuring a smoother return to your activities. In the context of your company, this helps you win your business race.鈥� 

Wilhelm J眉tte, Chief Product Owner, Customer Support, SAP

6. Proactive mindset

None of the tools and processes that we deploy to implement a proactive and preventative support strategy are sustainable if our teams are not tuned to a proactive mindset. I believe high-performing support teams deliver the best results with a combination of human-machine collaboration, in a culture that promotes a forward-thinking, outcome-driven, service-oriented, and data-driven mindset. 

At the end of the day, the best issue is the issue that we can prevent. Proactive and preventative support is not just about solving problems, but about creating peace of mind for end users, customers, partners, and support engineers so every customer receives custom care, even before they need help.

“Knowledge management within support is not just about enabling self-service through portals to deflect incoming tickets, but about eliminating the need to come to the support portal in the first place.”

Derek Matthews, Technical Support 鈥� Procurement Chief Innovation Officer, SAP

Stefan Steinle is executive vice president and head of Customer Support & Cloud Lifecycle Management at SAP.

WalkMe has just released our 2025 State of Digital Adoption Report: Special AI Edition. As the pioneers and leaders of the digital adoption platform (DAP) category, WalkMe has consistently tracked digital adoption鈥檚 evolution.

Aptly for our time, this year鈥檚 report focuses on the state of AI adoption in organizations across the globe. There is no doubt that AI is transforming enterprise ambitions, but its success depends on people. The human part of the equation seems to be what is standing in the way of realizing the great promises of AI.

The findings must be considered in context of the consistently missed opportunity that has characterized many digital transformation efforts. shows that while digital transformation leaders generated $9 trillion in shareholder value from 2018 to 2023, others missed $5 trillion in potential gains. Enterprises now face a choice: continue accumulating transformation debt and lag behind the competition, or embrace digital adoption as the bridge to AI-powered success.

The report outlines seven digital adoption best practices and their business impact. Implementing even a single digital adoption best practice can nearly triple digital transformation ROI from 22 to 64 percent. Success in the AI era will not be won with technology alone, but with holistic adoption excellence.

For our fourth annual State of Digital Adoption Report, we surveyed nearly 4,000 enterprise leaders and employees globally and dove deep into AI adoption trends. Likely the most comprehensive research into today’s digital adoption efforts, it provides a blueprint for harnessing AI to achieve HyperProductivity. At WalkMe, we鈥檙e committed to helping you turn the promise of digital transformation into measurable business impact.

Here鈥檚 a peak into some of the findings:

Despite AI spending projected to grow 64 percent in 2025 鈥� from $14 million to $23 million at large enterprises 鈥� many organizations struggle to translate investment into impact. Our research highlights that while 79 percent of executives express confidence in achieving AI transformation goals, only 28 percent of employees feel adequately trained, and just 25 percent can use AI to work more efficiently. This readiness gap proves that without strategic adoption, AI investments often fail to deliver meaningful business value. The cost of the resulting digital inefficiencies at large enterprises was found to be over $104 million in 2024 alone due to underutilized technology and poor productivity practices.

While executives estimate an average of 37 applications are in use at their organizations, WalkMe data shows the average large enterprise actually has on average 625 applications in use 鈥� a 17x discrepancy or visibility gap of 1,600 percent. How can organizations effectively optimize their technology investments if they lack the visibility into what applications are actually being used and how? The answer is, of course, they can鈥檛. Enterprises must first discover precisely which applications are in use across their organizations before meaningful productivity gains can be realized. It鈥檚 the most basic first step in setting up each individual employee, team, and business unit for success using the technology tools that are already being paid for.

Ninety-three percent of enterprises surveyed are reevaluating their IT infrastructure, software applications, and talent strategies to ensure AI success. With so much in flux at even the world鈥檚 most innovative companies, one thing is clear: AI鈥檚 promise can only be realized if people are using it. Enterprises that invest in human-centric workforce AI adoption will not only maximize their AI investments, but will also lead the charge in shaping the future of work.

The digital adoption imperative is not only motivated by ROI, employees are all but crying out for help using these increasingly complex and numerous technologies at work. The report found that employees are still struggling with the technology tools available to them, so much so they waste an average of 36 working days a year dealing with technology frustrations. That鈥檚 akin to having every single employee take almost two full months off purely to deal with digital friction.

We can do better.

I invite you to explore more of this year鈥檚 findings and talk to WalkMe about how your workforce can thrive with AI and achieve HyperProductivity. Download the full and join our webinar, 鈥�,鈥� on February 25, 2025, at 11:00 a.m. ET, featuring experts from WalkMe, Accenture, State Farm, and EDF Renewables (register ).

Dan Adika is CEO and co-founder of .

WalkMe’s innovative technology enables seamless workflow execution across business software applications, improving user experience and adoption and supporting business transformation. WalkMe^X鈥檚 AI capabilities will supercharge SAP’s copilot Joule with context-aware and proactive help across workflows, allowing users to become more productive.

As a result of the acquisition, each ordinary issued and outstanding share of WalkMe Ltd. has been converted into the right for its shareholders to receive US$14.00, subject to adjustment, per share in cash. The completion of the acquisition has been duly reported to the Nasdaq Stock Market, and trading of WalkMe’s ordinary shares is expected to be suspended at the close of market today pending delisting. With an equity value of about US$1.5 billion, this represents an approximate 45% premium to WalkMe’s closing share price on June 4, 2024, the day 51风流and WalkMe agreed to binding terms of the acquisition.

Visit the . Follow 51风流at .

For more information, financial community only:
Alexandra Steiger, +49 6227-7-60437, investor@sap.com, CEST

For more information, press only:
Joellen Perry, +1 650-445-6780, joellen.perry@sap.com, PT
Daniel Reinhardt, +49 6227-7-40201, daniel.reinhardt@sap.com, CEST
Ofir Bloch, press@walkme.com
51风流Press Room; press@sap.com

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP鈥檚 2023 Annual Report on Form 20-F.
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But what struck me the most was his simple answer to my question about his advice for others in helping them make the case for change. He said, why change? This is the wrong question to ask. The better question is, why not change?  

RES鈥檚 story and the many others shared by 51风流customers at 51风流Sapphire Orlando and Barcelona reminded me of an essential truth about business transformations in the age of generative AI. While the solutions and technologies are impressive, the stories of business value and business results matter the most.  

During those two weeks, 51风流showed over 25,000 customers, partners, analysts, and media members, both on-site and online, how we support businesses to bring out their best. We announced new AI-embedded solutions within our apps, including expanding our generative AI copilot Joule throughout our enterprise portfolio, and expanded collaborations and partnerships with AWS, Microsoft, Google Cloud, Meta, Mistral AI, and NVIDIA to deliver even more value for our customers. 

We also announced our intention to acquire WalkMe with its state-of-the-art digital adoption platform. Along with 51风流Signavio to manage processes and 51风流LeanIX to manage enterprise architecture, with WalkMe to guide user adoption we will soon have a best-in-class transformation portfolio and help our customers maximize the value of their cloud investments with 51风流and continue driving tangible results for their business.听

When it comes to the value our customers are getting from our solutions, the stats don鈥檛 lie. For example, customers who chose have outperformed the market in revenue growth by 7%. Solutions like Taulia are helping businesses unlock the power of their working capital to fuel growth and drive innovation, with customers seeing their free cash flows improve by more than US$1 billion. 

When we look across our total customer base and our entire portfolio of solutions, over the coming years we expect to see our customers experience approximately $2.4 trillion in economic savings, around $5.4 trillion in increased revenue, and a double-digit increase in their employee satisfaction, allowing them to retain talent and reduce churn. 

But my favorite part of 51风流Sapphire every year is hearing customers tell their stories in their own words. To me, that鈥檚 the real magic of 51风流Sapphire.  

In Orlando, we heard from Brian Hardee of PureTech Scientific about the impact the public cloud has had on helping them scale up quickly as a standalone business, especially in the life sciences industry where data is everything. Jeff Lischett of Tropicana Brands Group talked about how RISE with 51风流gives them newfound speed and agility from a modern ERP to drive growth and set themselves up for success with business AI.听Ingo Elfering of Fresenius spoke about the company’s technical implementation of RISE with 51风流and how it鈥檚 given them simpler processes and a modern base for innovation and change. Takuya Sakai of Hitachi High Tech talked about the value that operating from a clean core has for their business by helping them simplify their processes and gain a competitive advantage.听听听听

Then, in Barcelona, Elisabet Braza Valle of Gonz谩lez Byass talked about how her nearly 200-year-old company, famous for producing sherry in Spain, is giving back to the land by putting sustainability front and center at every stage of its operations, thanks to 51风流solutions. 脰zlem Altini艧ik of Martur Fompak talked about their RISE with 51风流implementation, which they called Project Inspire because they saw the offering as a platform for growth and continuous improvement for the future. Ashish Agrawal of KONE spoke about how their embrace of a clean core has enabled them to adopt standardized processes as part of their transformation.   

These are just a small sample of the value stories shared during 51风流Sapphire. Most importantly, they show that businesses bringing out their best isn鈥檛 hypothetical; it鈥檚 happening every day. And in the age of business AI, it is just the tip of the iceberg for what will soon be possible for every business. At SAP, we remain steadfast as we did 52 years ago, to do our best in enabling our customers, partners, and teams every day to bring out their best!  

Scott Russell is chief revenue officer and member of the Executive Board of 51风流SE.
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Successful businesses keep moving and evolving, especially in times of rapid change and macroeconomic uncertainty. And given the current volatility, business transformation is no longer optional; it鈥檚 imperative.

Knowing this, we launched RISE with 51风流in 2021 not as a technical IT migration approach, but as a comprehensive solution designed to drive broad business transformation. With 6,000 customers having selected RISE with SAP, we know we cannot stop moving either. And I was how we are taking the RISE with 51风流experience to the next level and improving services and delivery for customers end-to-end.

Here are some key takeaways.

Evolving How We Engage with Customers

Navigating the transformation of today’s complex system landscapes and business processes is like orchestrating a symphony with countless instruments and moving parts. To succeed, we need to keep refining our engagement approach to better manage the intricacies of our customers鈥� complex architecture at an unprecedented level of detail.

To this end, we鈥檙e making a lot of changes in how we engage with customers, including strengthening the role of the enterprise architect (EA). The EA harmonizes all elements and guides the customer throughout their cloud journey.

Enhancing Methodologies

We know the biggest challenge for any cloud transformation is to make the system landscape more agile and enable innovation — quickly. We鈥檝e been listening and have introduced solutions. For example, our RISE with 51风流Methodology is a significant step forward in creating a consistent experience for all RISE with 51风流customers, independent of their individual cloud journeys. Now, a dedicated enterprise architect guides customers through the RISE with 51风流Methodology to enhance onboarding and provides transparency throughout the project with key milestone checks, q-gates, and checklists that ensure consistent quality and more predictable timelines throughout the implementation process.

This new offering is included in our program, which is designed to give customers the confidence to migrate even the most complex ERP systems to the cloud. By enabling our customers to integrate and extend 51风流S/4HANA with a clean core approach, we ensure our customers experience better maintainability and lower total cost of ownership.鈥� Because legacy ERP systems often carry technical debt and, let鈥檚 face it, code is also a liability not just an asset. The more code you have, the more you have to optimize, debug, and modernize. And this is something we all need to actively work against.

Introducing Partner Training and Validation

We are also making it easier for RISE with SAP customers to identify partners to help with complex 51风流S/4HANA Cloud transformations. It is essential for our partner ecosystem to follow the RISE with 51风流Methodology as well. For customers to onboard successfully, there needs to be a close alignment between SAP, the customer, and implementation partner. This is why we are training and validating partners to use the RISE with 51风流Methodology and will collaborate closely with partners to provide consistency and quality.

We are also introducing the RISE with 51风流Validated Partner recognition, which verifies a partner鈥檚 adherence to the RISE with 51风流Methodology and our q-gates, giving businesses the confidence to know that they are fully leveraging the potential of cloud-based innovations from SAP. Almost 90% of all 51风流implementations are overseen by partners, so training and validating them is a key part of our strategy to ensure consistency and quality for customers.

Building a Seamless End-to-End Tool Chain

As a former 51风流CIO, I鈥檝e felt the challenges (and pain) of large-scale transformation. I know the pressure CIOs are under to show tangible business outcomes quickly. It鈥檚 why true business transformation requires a holistic approach, not a simple technology lift and shift.

We deliver the most complete business transformation suite in the industry. With the range of capabilities on offer today 鈥� including 51风流Signavio, 51风流LeanIX, and 51风流Cloud ALM solutions as well as 51风流Business Technology Platform 鈥� we have an amazing set of tools to bring out the best in businesses. Now, we are bringing them more closely together as one end-to-end seamless tool chain to make it easier to manage the process, system, and data landscape holistically.

With our recently announced agreement to acquire WalkMe, we plan to further strengthen our ability to deliver successful business transformation across applications, processes, systems, and people. 鈥媁alkMe will help us incorporate user-centric adoption, enablement, and productivity capabilities alongside our Business Transformation Management portfolio of SAP Signavio and 51风流LeanIX solutions. And WalkMe鈥檚 AI capabilities will complement our process AI with user intelligence, improving the capabilities of our to help people get work done faster.鈥�

51风流Business AI: New Frontier for Business Transformation

In 2024, 51风流Sapphire has been an opportunity for us to showcase how we are introducing in a new era of optimized business operations, with all the IT complexity concealed behind intuitive, AI-powered user experiences.

We highlighted the progress we are making embedding Joule throughout our enterprise portfolio and the enormous potential we see for AI to support both customers and partners in their RISE with 51风流journey. I was thrilled to announce that starting in Q4 of 2024, customers and partners can leverage generative AI-powered assistance for their RISE with 51风流clean core success plan.

We are also bringing new consulting capabilities to Joule, aimed at simplifying 51风流implementations for partners. The new consulting capability draws insights from 51风流product documentation and the 51风流community to provide consultants with vital information and is planned to be available in the second half of this year.

Business Transformation: More Than an IT Project

At SAP, we understand that true business transformation is more than an IT project. It requires a holistic approach and not a simple technological lift and shift. That鈥檚 why we are putting the people, methodologies, financial incentives, tools, partner practices, and 51风流Business AI in place to ensure our customers not only have compelling reasons to move to the cloud, but also a compelling experience.

Learn more:

• Watch the replay of the
• Read all the announcements in the

Thomas Saueressig is a member of the Executive Board of 51风流SE leading Customer Services & Delivery.

WalkMe’s solutions help organizations navigate constant technology change by providing users with advanced guidance and automation features that enable them to execute workflows seamlessly across any number of applications. This results in higher adoption of the underlying application and as such drives value realization.

The Executive and Supervisory Boards of 51风流SE and the board of directors of WalkMe have approved the transaction for US $14.00 per share in an all-cash transaction, representing an equity value of approximately US $1.5 billion. The offer price represents a 45% premium to WalkMe鈥檚 closing share price on June听4, 2024.

The envisioned combination complements SAP鈥檚 Business Transformation Management portfolio around 51风流Signavio and 51风流LeanIX solutions to help customers on their transformation journeys.

鈥淎pplications, processes, data and people are the four key elements of a successful business transformation,鈥� said Christian Klein, CEO and member of the Executive Board of 51风流SE. 鈥淏y acquiring WalkMe, we are doubling down on the support we provide our end users, helping them to quickly adopt new solutions and features to get the maximum value out of their IT investments.鈥�

WalkMe: Focus on Analyzing Adoption and Business Transformation

鈥淲e are thrilled to join forces with SAP. This acquisition marks a significant milestone in our journey, providing us with the resources and customer base necessary to enhance our product offerings and expand our market reach,鈥� said Dan Adika, CEO of WalkMe. 鈥淏y leveraging SAP’s extensive ecosystem, we are poised to unlock substantial growth opportunities and deliver even greater value to our customers. Together, we look forward to a future filled with innovation and exceptional service.鈥�

WalkMe helps organizations boost enterprise productivity and lower risk by enabling consistent, effective and efficient use of software and the workflows it enables. Its DAP works on top of an organization’s application landscape, detects where people encounter friction and provides the tailored support and automation they need to complete the job to be done, right in the flow of work, across any application. Importantly, WalkMe will continue to fully support non-51风流applications.

Soon, WalkMe will launch the WalkMe^X copilot, which will use WalkMe’s contextual awareness and AI to suggest the best next step for any workflow, anywhere. WalkMe^X has the capability to always be on, serving as an overlay to any application, including copilots from different vendors that companies use in their landscapes. Integrating the strength of WalkMe’s adoption capabilities with SAP’s copilot Joule will boost AI assistant and productivity gains for all 51风流customers. Additionally, integrating distinctive e-learning features in the 51风流Enable Now solution with WalkMe will form the center of SAP’s people-centric transformation approach going forward.

The acquisition is subject to customary closing conditions, including the receipt of WalkMe shareholder approval and necessary regulatory clearances, and is expected to close in the third quarter of 2024. The impact of the transaction on SAP鈥檚 non-IFRS earnings per share for fiscal 2024 is expected to be immaterial.

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About WalkMe

WalkMe (NASDAQ: WKME), headquartered in Tel Aviv, Israel, pioneered DAP innovations and solutions so companies can effectively navigate the constant change brought on by technology. With WalkMe, organizations drive enterprise productivity and reduce risk by ensuring consistent, responsible, and efficient adoption of software and the workflows it powers. Our AI-driven platform sits on top of an organization鈥檚 tech stack, identifies where people experience friction, and delivers the personalized guidance and automation needed to get the job done, right in the flow of work. Customers like IBM, Nestle, ThermoFisher Scientific, and the U.S. Dept. of Defense trust WalkMe to create the people-centric experiences required to boost the effectiveness of their workflows and maximize software ROI.

About SAP

As鈥痑 global leader in enterprise applications and business AI, 51风流(NYSE:SAP)鈥痵tands at the鈥痭exus鈥痮f business and technology. For over 50 years, organizations have trusted SAP鈥痶o bring out their best by uniting business-critical鈥痮perations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit鈥�.

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Global Customer Center: +49 180 534-34-24
United States Only: 1 (800) 872-151风流(1-800-872-1727)

For more information, financial community only:
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For more information, press only:
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51风流Press Room; press@sap.com

For WalkMe Investor Relations:
John Streppa, investors@walkme.com

Additional Important Information and Where to Find It
In connection with the proposed transaction, WalkMe will prepare a proxy statement to be delivered to its shareholders and furnished to the Securities and Exchange Commission (the 鈥淪EC鈥�). INVESTORS AND SECURITY HOLDERS ARE STRONGLY ADVISED TO READ THE PROXY STATEMENT WHEN IT BECOMES AVAILABLE AND OTHER RELEVANT DOCUMENTS FILED OR FURNISHED TO THE SEC IN CONNECTION WITH THE PROPOSED TRANSACTION OR INCORPORATED BY REFERENCE THEREIN, BECAUSE THE PROXY STATEMENT AND SUCH OTHER RELEVANT DOCUMENTS WILL CONTAIN IMPORTANT INFORMATION ABOUT THE PROPOSED TRANSACTION AND THE PARTIES TO THE PROPOSED TRANSACTION. This press release is not a substitute for the proxy statement or any other document that may be filed or furnished by WalkMe with the SEC.

The proxy statement and other related documents filed or furnished to the SEC regarding the proposed transaction may be obtained for free from the SEC鈥檚 website (), WalkMe鈥檚 website at or by directing such request to WalkMe鈥檚 Investor Relations.

Forward-Looking Statements
This press release contains 鈥渇orward-looking statements鈥� within the meaning of the 鈥渟afe harbor鈥� provisions of the Private Securities Litigation Reform Act of 1995 and other applicable securities laws. All statements other than statements of historical fact, including statements regarding the proposed acquisition of WalkMe by SAP, the expected timing for completing the proposed transaction and the terms thereof, future financial and operating results, benefits and synergies of the transaction, future opportunities for the combined businesses and any other statements regarding events or developments that may occur in the future, may be 鈥渇orward-looking statements鈥� for purposes of federal and state securities laws. These forward-looking statements involve a number of risks and uncertainties that could significantly affect the financial or operating results of SAP, WalkMe or the combined company. Words such as 鈥渆xpects,鈥� 鈥渁nticipates,鈥� 鈥渋ntends,鈥� 鈥減lans,鈥� 鈥渂elieves,鈥� 鈥渆stimates,鈥� 鈥減redicts,鈥� 鈥渟eeks,鈥� 鈥渢argets,鈥� 鈥渨ould,鈥� 鈥渨ill,鈥� 鈥渟hould,鈥� 鈥渕ay鈥� and variations of such words and similar expressions are intended to identify such forward-looking statements. Such statements are based on management鈥檚 expectations as of the date they are first made, are not guarantees of future performance and involve certain risks, uncertainties and assumptions that are difficult to predict. Neither 51风流nor WalkMe can give any assurances that the expectations in such forward-looking statements will be attained and, therefore, actual outcomes and results may differ materially from what is expressed or forecasted in such forward-looking statements. For example, these forward-looking statements could be affected by factors including, without limitation, risks associated with the ability to consummate the proposed transaction, the satisfaction of the conditions to the consummation of the proposed transaction, including the receipt of certain regulatory approvals, and the timing of the closing of the proposed transaction; the occurrence of any event, change or other circumstance that could give rise to the termination of the proposed transaction; the potential that WalkMe shareholders may not approve the transaction; the ability to successfully integrate operations and employees; the ability to realize anticipated benefits and synergies of the proposed transaction as rapidly or to the extent anticipated by financial analysts or investors; the potential impact of the announcement of the proposed transaction on operating results, business generally and business relationships, including with employees, customers, suppliers and competitors; unanticipated restructuring costs may be incurred or undisclosed liabilities assumed; actual or threatened legal proceedings that have been or may be instituted against 51风流or WalkMe in connection with the proposed transaction or otherwise; the ability and costs related to retaining key personnel and clients; risks related to diverting management鈥檚 attention from ongoing business operations; delays, challenges, costs, fees, expenses and charges related to the proposed transaction; actions by competitors; general adverse economic, political, social and security conditions in the regions and industries in which 51风流and WalkMe operate, including relating to Israel鈥檚 ongoing war with Hamas and other terrorist organizations in the Middle East and general hostilities; exposure to inflation, currency rate and interest rate fluctuations and risks associated with doing business locally and internationally, as well as fluctuations in the market price of 51风流and WalkMe鈥檚 traded securities; natural catastrophes, any pandemic, epidemic or outbreak of infectious disease, warfare, protests and riots, and terrorist attacks; and those additional risks and factors discussed in reports filed or furnished with the SEC by 51风流and WalkMe, including SAP鈥檚 and WalkMe鈥檚 most recent Annual Reports on Form 20-F and in any subsequent reports on Form 6-K, each of which is on file with or furnished to the SEC and available at the SEC鈥檚 website at听. Reports filed or furnished with the SEC by 51风流are also available on SAP鈥檚 website at and by WalkMe on WalkMe鈥檚 website at . Moreover, other risks and uncertainties of which 51风流or WalkMe are not currently aware or may not currently consider material may also affect each of the companies鈥� forward-looking statements and may cause actual results and the timing of events to differ materially from those anticipated. The forward-looking statements made in this press release are made only as of the date hereof or as of the dates indicated in the forward-looking statements, even if they are subsequently made available by 51风流or WalkMe on their respective websites or otherwise. Neither 51风流nor WalkMe undertakes any obligation to update or supplement any forward-looking statements to reflect actual results, new information, future events, changes in its expectations or other circumstances that exist after the date as of which the forward-looking statements were made.

漏 2024 51风流SE. All rights reserved.
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