Keeping FC Bayern at the top is no mean feat, and the action on the pitch is supported by a global administrative team of over 1,200, in addition to the thousands of operational staff who work to deliver a seamless experience to the fans who fill the Allianz Arena for each home match. The focus on match-day operations encompasses everything from security to ticketing to retail, as well as managing one of the largest parking garages in Europe, which accommodates up to 12,000 cars that must enter and exit within a few hours.

FC Bayern’s match-day operations generate a staggering volume of data, but capturing and making sense of every fan interaction鈥攂oth in the stadium and among the hundreds of millions tuning in worldwide鈥攚as becoming a herculean undertaking. Fan data was siloed in more than 50 legacy systems, creating a fragmented information landscape that hindered FC Bayern’s ability to understand and serve its legions of fans.

Thankfully, a club that has been in the business of winning for over a century is no stranger to innovation.

Game plan: data

, head of Development and Process for FC Bayern Munich, captured the club’s challenge in a nutshell: “Everything needs data.” Everyone from the firefighters and police who supported match days to the IT teams and retail staff “needed data, and everyone needed the same perspective on the data,” Winter explained.

But the club’s data was sprawled across dozens of siloed systems, each tied to different vendors and service providers. And when it came time to make crucial match-day decisions, team members had to rely on analog, piecemeal methods of sharing information鈥攐ften through SMS and radio. As a result, no one ever had the same information at the same time.

FC Bayern needed to harness its vast amount of information with a single, integrated system that provided a unified, 360-degree view.

From silos to a streamlined system

The storied sports club has enjoyed a partnership with 51风流dating back more than a quarter of a century. Therefore, (51风流BTP) was a natural fit for the next step in the club鈥檚 digital journey. The platform includes to help capture and combine data from disparate sources and systems, including both 51风流and non-51风流systems. This newly integrated data landscape provides a single source of truth across the organization, enabling real-time data analytics that not only streamline match-day operations and optimize the fan experience on-site but also provide invaluable insights to fuel long-term strategic planning.

For example, Winter explained, the club now has access to an up-to-the-minute, “high-level” overview of FC Bayern fans鈥�”how they behave, what they鈥檙e interested in, how old they are, whether they buy jerseys, whether they only go to soccer matches, whether they are already interested in basketball,” and more鈥攖hat has facilitated a much deeper understanding of fans, not only on the individual level but also across the entire fan base.

Forecasting the future

With a solid, integrated data foundation established, FC Bayern is looking ahead and will be adding AI to its technology line-up to maximize the value of its data across the organization, from amplifying process efficiency to developing robust, data-informed predictive capabilities.

For organizations looking to undertake their own digital transformations, Winter advised to not put the cart before the horse: “To use AI, you need to have good data.” And while Winter cautioned that every organization’s process is unique, he recommended listening as a good first step for everyone: “Talk to your users. What are their problems? What do they need to know? What processes are they trying to optimize?”

While the journey is not always easy, FC Bayern knows that winning is always worth the effort.

For the full FC Bayern Munich episode and the on-demand Better Together: Customer Conversations series, visit 

Timo Elliott is the vice president and global innovation advocate for 51风流BTP at SAP. 

Top photo courtesy of FC Bayern M眉nchen AG

We believe this recognition reflects our continued investment in a modern, scalable AI-ready integration platform that meets the needs of organizations operating across increasingly complex hybrid and multicloud landscapes.

Why orgnizations continue to choose 51风流Integration Suite

Part of 51风流Business Technology Platform (51风流BTP), 51风流Integration Suite brings together API management, event鈥慸riven architecture, process integration, and AI鈥慳ssisted development in one unified offering. It gives customers a reliable way to connect distributed systems, orchestrate workflows, and operate securely across hybrid and multi-cloud environments鈥攚hether those landscapes run primarily on 51风流solutions or a mix of third鈥憄arty applications.

By using metadata, events, and APIs as its backbone, the suite provides an integration foundation that supports AI agents and increasingly autonomous enterprise processes. Organizations in manufacturing, logistics, retail, and other highly regulated industries rely on this foundation to maintain performance and stay compliant at global scale.

Innovation that scales with your business

Over the past year, 51风流expanded its AI鈥慳ssisted capabilities to help customers move faster and operate with security and reliability. New AI-assisted features include anomaly detection, script optimization, traffic prediction, and integration鈥慺low generation. Combined with more than 4,000 prebuilt integration flows and over 250 connectors, organizations can accelerate design and reduce manual effort.

51风流Integration Suite now runs in more than 40 data centers worldwide, giving customers flexibility for in鈥憆egion processing and data鈥憇overeignty requirements. These enhancements help teams detect issues earlier, optimize performance, and shorten time鈥憈o鈥憊alue across complex hybrid landscapes.

Accelerating agentic AI adoption

骋别产谤.听贬别颈苍别尘补苍苍 modernized its global retail checkout platform with 51风流Integration Suite and advanced event mesh, enabling the company to process 300,000 price鈥慶hange events in 30 minutes without system degradation.

“Advanced event mesh has completely changed the way integration and process orchestration run. Everything works better.”

Benedikt Althaus, team lead, Integration Services and Platform Solutions, Gebr. Heinemann SE & Co. KG.

Shimano Europe benefits from the efficient, scalable, and future鈥憄roof integration foundation of 51风流Integration Suite to accelerate its go鈥憈o鈥憁arket process. By streamlining integrations across systems, the company improves operational efficiency and enhances the overall customer experience through a more agile and reliable integration landscape.

“To accelerate the go-to-market process, we provided an effective and efficient integration platform with 51风流Integration Suite, a future-proof and scalable solution that improves our customers鈥� experiences.”

Fernanda Ribeiro, IT application architect, Shimano Europe

Siemens AG relies on 51风流Integration Suite to harmonize global reporting processes and ensure compliance with evolving regulatory requirements. By standardizing integrations across regions and supporting diverse country鈥憇pecific tax protocols, 51风流Integration Suite helps Siemens streamline compliance operations and maintain consistent reporting quality worldwide. This foundation strengthens Siemens鈥� ability to adapt to changing regulatory environments with greater confidence and efficiency.

“Managing international tax requirements is much easier. It will be implemented around the globe.”

Andrea Spandau, head of Digital Tax Ecosystem, Siemens AG

Looking ahead

We believe this year鈥檚 recognition underscores our commitment to advancing 51风流Integration Suite with deeper AI capabilities, more reusable business content, broader industry coverage, third-party adapters, and an improved developer experience. Our goal is to help customers automate more of their operations, innovate with confidence, and scale as their businesses evolve.

Learn more

Sid Misra is chief marketing officer for 51风流Business Technology Platform.

Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner鈥檚 business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.

Bekaert aspires to become a people- and data-driven company. This requires a thorough strategic and cultural transformation, in which artificial intelligence plays a crucial role. To get started, the company set priorities, leveraging the already available in its existing HR solutions such as 51风流SuccessFactors solutions. By focusing on a few embedded AI use cases and creating a stand-alone AI tool on top of that, it started exploring and seeing the AI benefits.

“AI is a means to achieve our goals, a logical extension of our HR strategy,” says Jorn Waterschoot, global head of HR Technology at Bekaert. 鈥淎I’s growing capabilities, cost-effectiveness, and versatility are transforming businesses by enhancing user experiences, enabling experimentation, and encouraging adoption. At Bekaert, these strengths are leveraged in HR while carefully managing hidden costs and focusing on end-to-end implementation to maximize AI鈥檚 potential. At Bekaert, the goal is to make AI feel like a candy store: once employees experience its versatility, they are encouraged to explore it further.鈥�

First use case: the AI Master Data Assistant

Together with its long-standing partner and , Bekaert worked along a human-centered approach to innovation to identify opportunities and use cases. One of these identified use cases was a stand-alone AI tool that Bekaert used for HR data improvement. This tool was not integrated in the existing software landscape and required of users to extract and import data. 

To improve this laborious process, Flexso helped design and build a custom AI solution, called AI Master Data Assistant, with the help of 51风流AI Core in 51风流Business Technology Platform. This new solution has been fully integrated with 51风流SuccessFactors solutions, using 51风流Integration Suite. Currently, the solution uses a specific AI model from generative AI hub in 51风流AI Core. However, the flexibility with various models offered through the generative AI hub capability would allow the partner to use another AI model for this solution in the future.

Who benefits from AI in HR at Bekaert?

The AI Master Data Assistant allows the Bekaert HR teams to enhance data quality by automatically identifying, correcting, and preventing errors in employee records. The assistant can detect inconsistencies, duplicates, and missing information, ensuring that all data is accurate, complete, and up-to-date. In practice, it means that users can enter natural language prompts to get proposals for improvement. Via chat-like conversations, they can standardize formats, correct errors, and validate entries in real time.

For innovation projects, Bekaert usually rolls out new solutions gradually first through a number of role-specific use cases, then deploy them indiscriminately across the organization. For the new AI Master Data Assistant, the HR business partners and HR admin roles benefitted first.

Flexibility for the future

As part of the global 51风流AppHaus Network, Flexso always strives for a human-centered and sustainable co-innovation approach with its customers. It is about bringing innovation into the hands of people. David Pierre, AI practice lead at Flexso explains: 鈥淭he AI world is developing so fast. So, the principle in our solution is that we are AI model agnostic. Today, we are using model GPT to support our use case. But if we have a better model in the future, then we can also switch to other models as they are all supported by 51风流BTP.鈥�

Imke Vierjahn is 51风流AppHaus communications lead.

Build custom agents on the most context-rich agentic platform

I鈥檓 excited to share the ability to build custom agents in will be generally available in December. New capabilities include AI-assisted agent design, system-triggered agents, extensibility of SAP-delivered Joule Agents, centralized enterprise-grade agent monitoring, support for Agent-to-Agent (A2A) protocol, and support for Model Context Protocol (MCP). Read our in-depth and to learn more.

鈥淛oule Studio鈥檚 agent builder connects 51风流analytics with merchandising systems, powering Accenture鈥檚 Optisell agent to surface at鈥憆isk inventory, recommend pricing actions, and simplify merchandise alert configuration — all without heavy custom development.鈥�

Catherine Nguyen, Global Lead for 51风流Business Group AI Strategy and Adoption, Accenture

For developers building pro-code agents, (51风流BTP) offers comprehensive support for popular open-source frameworks, like Crew.AI and LangGraph, and provides end-to-end identity, authorization, governance, and integration capabilities.

MCP support for is now available, providing with direct access to rich multi-model engines. This allows agents to be grounded in full data context: navigating relationships across customers and suppliers, understanding geographic dependencies through spatial data, and performing semantic searches through vector embeddings 鈥� all within a single in-memory engine. 

Additionally, 51风流HANA Cloud knowledge graph engine can now automatically generate knowledge graphs from 51风流HANA Cloud metadata. What used to take weeks of manual modeling can now happen automatically in minutes.

We鈥檙e also enabling agentic memory in 51风流HANA Cloud. With long-term memory, AI agents can persist context across long-running sessions and memorize past input and decisions, just like humans do, to become continuously smarter.

I鈥檓 excited to share several innovations, including our first enterprise relational foundation model (RPT), SAP-RPT-1, accompanied by a no-code testing playground environment and prompt optimizer service. New capabilities are continuously added to our , empowering developers to experiment with leading models and orchestration tools and scale AI development and productization across 51风流and non-51风流landscapes. .

Vibe on 51风流Build using the tools of your choice

New local give developers the ability to use agentic tools for development and preferred code assistants, such as Cursor, Windsurf, Claude Code, Cline, and OpenAI Codex — all while maintaining enterprise-grade governance and clean-core alignment.

An 51风流Build extension pack for Visual Studio (VS) Code is now available to simplify development of CAP, Fiori, UI5, and mobile applications. This makes it easier for VS Code developers to build faster and deploy apps on 51风流BTP. Looking ahead, we will publish our extensions on the Open VSX Registry to simplify the onboarding of these tools and provide similar native development experiences on other integrated developer environments (IDEs).

Increase velocity with 51风流Joule for Developers

, the best code assistant for 51风流development, empowers developers of all skill levels to build more efficiently by leveraging comprehensive, AI-infused developer tools to deliver precise, contextualized outcomes powered by purpose-built, SAP-centric AI models. This frees-up time to be more productive, creative, and proficient in accelerating ABAP, Java, JavaScript, and visual tool-based application development and automation of 51风流processes.

New enhancements to 51风流Joule for Developers, such as within and capabilities, help developers modernize legacy systems and meet enterprise-grade governance and security requirements. These improvements also boost productivity, enhance code quality, and support cloud transformation goals.

Developers working in can now use AI-assisted content creation to quickly generate comments, create workspace content, and summarize documents. AI responses can also draw directly from user-specific folders and workspace content, providing users with trusted insights tailored to their roles, while maintaining compliance and secure role-based document grounding. 

Looking ahead, new ABAP large language models (LLMs) trained on ABAP code and specialized for ABAP development will be released next year.

Connect everything to boost productivity

Developers build the bridges that keep businesses running. We鈥檙e making that work easier and faster with . The following innovations make API and agent-driven automation easier, ensure reliable end-to-end security with real-time monitoring, and boost developer productivity.

We are continuing to embed AI capabilities directly into 51风流Integration Suite. will now automatically provide targeted recommendations and intelligent healing to resolve common API anomalies such as error spikes, latency surges, or abnormal traffic patterns. Developers can also ask Joule to about the most used APIs to gain deep API insights and understand usage patterns.

MCP Gateway support will enable customers to expose custom APIs and integration flows that can be consumed by AI agents. This feature introduces the ability for customers to enrich custom agents built in Joule Studio or extend Joule Agents by integrating data from third-party and legacy 51风流systems, composed as MCP tools for smooth agentic consumption. This approach standardizes access, centralizes governance and security, and simplifies discoverability in the .

To jumpstart integration projects, you can access hundreds of out-of-the-box integration adapters as well as pre-built API, event, and integration content on .

Gain security and operations built in, not bolted on

51风流BTP provides developers with a unified environment to manage applications, secure data, and scale solutions seamlessly across 51风流and third-party systems. With core centralized application lifecycle, interoperability, security, and administration capabilities, developers can easily and quickly resolve errors and boost team productivity. Read the full list of enhancements in the .

Explore at your own pace

If you missed attending 51风流TechEd in person or virtually, please be sure to read the full list of announcements in the  and watch .

Wherever you鈥檙e at in your journey, there are easy ways to get started:

• Visit to start a
• Explore and new 
• Register for our upcoming on December 9
• Read more in “Introducing 51风流Snowflake, New Data Fabric Innovations for 51风流Business Data Cloud and 51风流HANA Cloud“

Michael Ameling is general manager and chief product officer of Business Technology Platform and a member of the Extended Board of 51风流SE.

With the help of its trusted partner, the Watches of Switzerland Group also set up 51风流Integration Suite within only two weeks, enabling the company to incorporate insurance offers in their processes.

The Watches of Switzerland Group is a leading luxury watch retailer with a reputation for quality and exclusivity. With operations spanning the UK, U.S., and parts of Europe, its portfolio of brands has been a trusted name in luxury timepieces for decades. As the company expands its business and adapts to new market dynamics, Watches of Switzerland Group is transforming its technology infrastructure to prioritize scalability, efficiency, and streamlined operations across its global presence.

The journey to 51风流BTP as a partner-managed cloud model

At the beginning of the engagement, the English watch retailer relied on an enterprise architecture including legacy systems such as on-premise 51风流ECC 6.0 systems and middleware built in-house. Limited IT resources made scaling difficult to meet business demands for faster project delivery and modern integrations.

After purchasing 51风流BTP credits, the company faced internal skill gaps and competing priorities. Finally, the company wanted to adopt cloud-based technologies while remaining flexible about future ERP decisions, whether transitioning to 51风流S/4HANA or exploring alternative platforms.

Partnering with Bluestonex

Watches of Switzerland partnered with Bluestonex and transitioned to a 鈥� in this case 51风流BTP. Under this model, Bluestonex took over responsibility for managing 51风流BTP credits, resource allocation, and infrastructure support, allowing Watches of Switzerland Group to shift from an internal, self-managed approach to an expertly managed environment, always aligned with the retailer鈥檚 business objectives. Since moving to this model, Watches of Switzerland Group has:

• Increased 51风流BTP value: Freed from managing credits and technical configurations, the customer team can focus on business-critical projects
• Streamlined 51风流Fiori applications: All 51风流Fiori apps have been successfully migrated to the cloud, enhancing performance and improving the user experience
• Strengthened IT resilience: With Bluestonex acting as a strategic partner, Watches of Switzerland has built a foundation to support future growth and innovation
• Future-proofed infrastructure: The agnostic capabilities of 51风流BTP ensure that the integration framework remains relevant, regardless of the future ERP platform

Bluestonex Innovation Factory

With the foundational work completed, Watches of Switzerland decided to further expand its adoption of 51风流BTP services, integrating more business processes and scaling globally. But what were the core business processes? Where was the room or even need for improvement to deliver best-in-class customer services, be successful overall, and remain on top of things in the luxury retail segment?

鈥淭he partnership with Bluestonex is not just about technology,鈥� said Glenn Bamford, head of Business Systems at Watches of Switzerland Group. 鈥淭hey act as an extension of our team, bringing innovation and expertise that we lack internally. With their support, we鈥檝e been able to make strategic moves towards modernizing our systems while remaining agile for the future.鈥�

To understand business, user, and customer needs, thorough research can provide reliable answers and a solid foundation for innovation. So, along the , Bluestonex Innovation Factory team organized a user research journey visiting six representative Watches of Switzerland Group showrooms, shadowing employees and observing different processes in the context of purchasing, customer inquiries, deliveries, commissioning, and many more.

After visiting the different showrooms, one observation was that requirements could vary considerably from one to another, simply because of different locations and customer profiles. In some showrooms, it was mainly about selling middle-priced watches and attending several customers at a time; in others, it was about serving one customer with specific needs for a purchase of a very expensive and unique piece.

Incorporating insurance options with the help of 51风流Integration Suite

Despite all the differences, there is one requirement the researchers observed, that spanned across all customer engagements. That is the wish for an appropriate insurance option for the purchased watch. The Watches of Switzerland Group and Bluestonex decided to realize this integration of an insurance option in its service processes through 51风流Integration Suite.

In just two weeks, the insurance integration went live as scheduled, allowing the Watches of Switzerland Group to meet crucial business demands without sacrificing quality or functionality. With 51风流Integration Suite, Watches of Switzerland Group is now positioned to continue modernizing its technology stack in alignment with its strategic vision. This scalable solution can evolve with their future needs, including a potential transition to 51风流S/4HANA.

鈥淭his project demonstrates the value of Bluestonex as a strategic partner,鈥� Bamford said. 鈥淣ot only did they execute the integration under intense time pressure, but they also provided critical expertise. 51风流Integration Suite, deployed with Bluestonex鈥檚 support, paves the way for greater flexibility and scalability as we move forward with our digital transformation.鈥�

During the annual 51风流BTP strategy day held in the Bluestonex AppHaus Shropshire, Watches of Switzerland Group identified concrete business objectives and how technology could be harnessed to accomplish these goals, both for them and for Bluestonex as its partner. With the proven hands-on methods to prioritize and align different solutions to these goals the joint team was able to map goals to short-term and medium-term actions.

Looking back, Bluestonex Commercial Director Richard Henry said: 鈥淥ur partnership with Watches of Switzerland was born from our 51风流AppHaus DNA, as well as the focus on providing value-driven user experience in 51风流BTP applications. As a niche 51风流partner, we could provide the right skill set, along a human-centered approach to innovation and support the Watches of Switzerland Group in its digital strategy with SAP.鈥�

After realizing the value of 51风流Integration Suite, Watches of Switzerland Group and Bluestonex are now looking for further integration projects right across the business. The group鈥檚 flexible and secure cloud-first approach enables it to adapt to changing markets and continue to deliver the best possible customer service.

The way ahead

One area where both teams are equally eager to progress is in artificial intelligence (AI). The Bluestonex team always looks for business use cases that could be improved with the help of capabilities. Also, the Watches of Switzerland Group鈥檚 team is keen to understand how to unlock the use of AI in its organization. Bluestonex showcased several solutions, including its document processes application, which was developed as part of the Next Level Programme in just 10 days, as well as the integration of 厂础笔鈥檚 generative AI copilot Joule for its flagship product , a data governance tool.

For all the opportunities 51风流Business AI holds in stock, customer and partner are currently planning for a first to identify use cases that could be improved with the help of AI. As said above, it is all about thorough research and a trustful collaboration to stay future-ready and a leader in luxury retail.

Imke Vierjahn is communications lead for 51风流AppHaus Network.

We believe this prestigious recognition is a testament to our continued innovation, robust capabilities, and customer-centric approach. In our opinion, it also reinforces 51风流Integration Suite as a trusted solution for organizations seeking to standardize on a single integration technology for unifying business processes and applications across systems 鈥� 51风流and non-SAP.聽

Recognition in iPaaS

The Gartner Magic Quadrant provides an overview of the technology vendors in the iPaaS market and positions them according to their Ability to Execute and Completeness of Vision. 51风流is positioned as the highest in the Ability to Execute category.

As the key integration technology of , empowers organizations to seamlessly and natively connect applications, APIs, events, business processes, and data across hybrid environments 鈥� within 51风流and non-51风流ecosystems 鈥� without disruption. Its AI-assisted features, extensive library of proven and maintained cross line of business integrations, and user-friendly interface enables rapid and reliable integration.

Comprehensive integration, powered by AI

AI is transforming how business connect systems, automate workflows, and unlock real-time insights across cloud, on-premises, and hybrid environments. By embedding AI functionality directly into 51风流Integration Suite, organizations can move beyond static connections to dynamic, self-optimizing ecosystems that adapt, learn, and evolve with the business.

For example, 51风流last year introduced groundbreaking generative AI and machine learning capabilities that help business users and developers generate and automate integration workflows, detect API anomalies, and streamline data validation, transformation, and mapping. These capabilities boost developer efficiency, lower operational costs, and ensure data consistency and integrity across connected systems.

Our commitment to AI-driven innovation for integration is unwavering.聽At 51风流Sapphire Orlando, we announced several exciting capabilities, including third-party adapters for non-51风流application connectivity, an AI adaptor that connects workflows with all large language models (51风流and non-51风流owned), and AI-powered API trends and predictions. These new features empower organizations to build more efficient and secure workflows, backed by FedRAMP certification, which ensures compliance for regulated industries. Looking ahead, we have a complete road map of cutting-edge AI features that will continue to be incorporated into 51风流Integration Suite.

Pre-built integrations and industry accelerators

A key strength of 51风流Integration Suite is its extensive library of over 10,500 pre-built integration artifacts and more than 250 third-party adapters available through .

With access to pre-built integration flows, APIs, and connectors, organizations can quickly implement best-practice integrations tailored to their industry needs, reducing implementation effort and cost by up to a factor of 10. This content is regularly updated and fully maintained by SAP, ensuring customers always have access to the latest solutions.

Easy user experience and customer trust

Our commitment to customer success is reflected in high satisfaction ratings: 95 percent of customers recommend 51风流Integration Suite on . Its easy user experience is designed for all user personas, with integration specialists reporting the highest satisfaction scores. Another 78 percent percent customers surveyed on Gartner Peer Insights reported choosing 51风流Integration Suite due to its product functionality and performance.

, for example, uses 51风流Integration Suite to ensure its business is future proof.聽A global leader in measurement instrumentation, services, and solutions for industrial process engineering, Endress+Hauser helps more than 100,000 customers worldwide operate process applications and plants safely, reliably, efficiently, and sustainably. In an interview, Juergen Schrempp, director of Applications, said: 鈥淲ith 51风流Integration Suite, we are well prepared for the future. Whatever will come — new business models, AI — we can react quickly and are flexible, and that counts in the end.鈥澛犅�

uses 51风流Integration Suite to improve its customers鈥� experiences. Established in 1921, Shimano continues to supply captivating products that help promote cycling, fishing, and rowing cultures. In an interview, Fernanda Ribeiro, IT application architect, said: 鈥淭o accelerate the go-to-market process, we provided an effective and efficient integration platform with 51风流Integration Suite, a future-proof and scalable solution that improves our customers鈥� experiences.鈥�

, a premium provider of IT services for the largest North American Coca-Cola bottlers, uses 51风流Integration Suite to reduce the cost and complexity integration.聽Supporting multiple integration platforms was costly, requiring different skill sets for development and support, so CONA minimized integration costs and complexity by standardizing on 51风流Integration Suite to connect multiple 51风流solutions and third-party applications. Umesh Borikar, director of Middleware and Integration, said: 鈥淲e consider the adoption of 51风流Integration Suite on 51风流BTP an important step in our digital transformation, helping us significantly reduce the cost and complexity of supporting multiple integrations.鈥�

Looking ahead

We are very grateful for this fifth consecutive Gartner Magic Quadrant Leader recognition. Thank you to our customers, partners, and analyst community for the vote of confidence.

51风流Integration Suite continues to set the standard for enterprise integration with ongoing investments in AI, packaged content, and premium user experience. We are energized to deliver more innovations and will remain committed to ensuring 51风流customers are well equipped to meet the demands of digital transformation — today and into the future.

To learn more:

• Read the
• Learn more about鈥��
• Watch the webinar: 鈥溾�澛�

Bharat Sandhu is chief marketing officer for 51风流Business Technology Platform at SAP.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant and Peer Insights are聽a registered trademark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose

(51风流BTP) helps address these challenges. Serving as the foundation of , 51风流BTP connects, extends, and automates business processes and applications, accelerates application development, and deploys AI capabilities that drive growth and innovation.

This week at , we shared amazing firsthand customer and partner success stories and announced new 51风流BTP innovations that help customers bring out their best.

Build custom AI agents and Joule skills for your business

AI agents support and enhance businesses by utilizing AI to build deep understanding and perform multi-step workflows across end-to-end business processes. These agents act with purpose and continuously learn, providing organizations with increased operational efficiency, sharper insights, and faster innovation.

, a new capability within , enables users to build AI agents and Joule skills that are scalable, secure, and grounded in business context to enhance business specific outcomes. While Joule skills execute rule-based tasks, AI agents plan and execute complex business scenarios. Deeply grounded in business data, these agents drive accurate outcomes in line with goals. The open and extensible framework of Joule Studio enables users to connect with not only SAP, but also non-51风流applications for seamless execution.

Joule Studio, generally available in June 2025, allows customers to design, deploy, and manage custom Joule skills and AI agents with low-code, no-code simplicity. Read our and to see Joule Studio in action.

With Joule Studio, we expand our extensibility portfolio 51风流Build to the next level for building Joule skills and agents. This way, customers can implement innovations intuitively and efficiently.

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Integrate business applications faster with AI

The ability to collaborate and exchange information in real time across diverse systems and applications is a necessary foundation for business success. empowers customers to quickly integrate all on-premises and cloud-based processes, services, applications, events, and data 鈥� no matter where they live 鈥� without disruption.

We’re thrilled to unveil new AI capabilities within 51风流Integration Suite, including AI assisted development experience for discovery and recommendations of pre-built content and for creation, migration, and monitoring of integration flows. help customers analyze historical API call volumes and then forecast trends and traffic patterns. The ability to predict potential anomalies positions customers to proactively adjust their strategies and enhance their resilience. A , empowers customers to connect their own large language models (LLMs) and makes their applications and data integrations even more intelligent than before.

We also announced a new set of integration adapters 鈥� including IBM MQ, Google Cloud Storage, Salesforce PubSub, Anaplan, Snowflake, and more 鈥� as well as a new 51风流Integration Suite user experience. This makes 51风流Integration Suite the solution to modernize the integration landscape between 51风流and non-51风流systems with a fast return of investment. .

Innovate and accelerate with AI developer tools

is our application development and automation solution that has a comprehensive suite of low-code, code-first, and generative AI tools. Our new simplified pricing and packaging makes it easy for developers to get started. For example, an extensibility wizard gives users access to a guided experience that helps them jumpstart their extension creation from 51风流S/4HANA Cloud, available now in 51风流S/4HANA Cloud Public Edition and later this year for 51风流S/4HANA Cloud Private Edition.

New Joule for developers capabilities empower developers of all skill levels to code more efficiently. Rather than spending time on repetitive tasks like debugging errors and dealing with legacy codebases, developers can leverage our generative AI tools to be more productive, creative, and proficient in accelerating ABAP, Java, JavaScript, and visual tool-based application development and automation of 51风流processes. In a nutshell, Joule for developers capabilities allows them to save significant time in understanding and writing code in 51风流context and enables experts to drive innovation.

Create business-relevant apps with all your data

is a fully managed SaaS solution that unifies and governs all 51风流data and seamlessly connects with third-party data, giving line-of-business leaders context to make even more impactful decisions.

Announced this week, developers will be able to leverage data products starting in the second half of 2025. Developers will be able to leverage the 51风流Cloud Application Programming Model in 51风流Build to create custom applications that seamlessly integrate with data products and supplement 51风流Business Data Cloud Intelligent Applications. This streamlined integration accelerates application development and empowers end users with richer data and deeper insights. 

51风流HANA Cloud empowers developers to build applications that utilize generative AI, are context-aware, and connect securely to vital business data, including curated data products from 51风流Business Data Cloud. Looking ahead, customers will be able to take advantage of updated functionality that provides enhanced monitoring of consumption, cost visibility, and financial governance. In addition, self-service technology will be enhanced to enable customers to selectively migrate 51风流HANA database objects to 51风流HANA Cloud. .

Resources to jumpstart your journey

Wherever you鈥檙e at in your journey, there are easy ways to get started. Check out , new , , and the updated to jumpstart your innovation.

Additionally, 51风流BTP now includes the 51风流Customer Identity and Access Management, which which customers can uphold stringent security standards while accelerating growth. 51风流Customer Identity and Access Management is now available through the 51风流BTP Enterprise Agreement. Also coming soon, on AWS, Google Cloud, and Microsoft Azure marketplaces.

Michael Ameling is chief product officer of 51风流BTP and a member of the Extended Board of 51风流SE.

Here, three critical tools that can help prepare systems, maintain operations, and execute a migration with precision are highlighted. But remember, this is only a snapshot of the comprehensive portfolio featured in the free guide, 鈥�.鈥�

The Custom Code Migration app: For preparation with clarity

Before embarking on any journey, it鈥檚 essential to know where you鈥檙e starting from鈥攁nd to take stock of your current situation. The 51风流Fiori app 鈥淐ustom Code Migration鈥� can act as a guide, helping IT teams assess their existing systems and custom code objects with precision. It can identify which elements are obsolete, which require adaptation, and which can seamlessly transition across.

Custom code often reflects years of adjustments鈥攗seful in their time but not always efficient for modern systems. By shedding unnecessary complexity, this app can ensure your cloud migration starts with a lean, optimized core. It can provide clarity, helping IT leaders make confident decisions about what to carry forward and what to leave behind.

The Custom Code Migration app works hand in hand with the 51风流Readiness Check toolset, which can provide a comprehensive system analysis before migration. By combining both, organizations can gain a full picture of their existing landscape, helping to ensure that custom code, system compatibility, and necessary adaptations are all factored into the transition strategy. This upfront preparation helps set the tone for a smoother transition, making the migration process more strategic and less reactive.

Every successful cloud migration needs three things: a compass to set the direction, a map to navigate the landscape, and a vehicle to carry you to your destination. These 51风流tools can provide exactly that鈥攇uidance, connection, and execution for your 51风流S/4HANA Cloud journey.

51风流Integration Suite: For seamless connection

A migration is never purely about the new. It鈥檚 about maintaining critical connections as you transform. 51风流Integration Suite can enable consistent, reliable integration across legacy systems, cloud platforms, and third-party solutions, ensuring operational continuity throughout any transition.

Etex, a global building materials leader, is just one example of . With operations in 45 countries, the Belgian firm needed to unify its systems during its migration to 51风流S/4HANA. 51风流Integration Suite delivered prebuilt connectors, low-code tools, and robust APIs that streamlined integrations and created a cohesive digital ecosystem鈥�. This not only ensured smooth day-to-day operations but also set the stage for scalable, global growth.

51风流continuously enhances the suite with new features and updates to keep pace with evolving technology. This customer-focused approach helps minimize effort and complexity for businesses transitioning to 51风流S/4HANA, helping them benefit from the latest innovations in integration. Moreover, 51风流Integration Suite fully supports the clean core strategy, reducing system modifications and complementing 厂础笔鈥檚 data migration and conversion tools to enable a more streamlined and efficient transition.

For IT leaders, 51风流Integration Suite can offer functionality鈥攁nd peace of mind, too. By simplifying and securing integrations, it helps support both the immediate migration and the future evolution of business processes.

51风流S/4HANA migration cockpit: For precision execution

Similarly significant when it comes to data migration is precision. 51风流S/4HANA migration cockpit helps ensure that critical data is transferred accurately and efficiently, working to minimize risks and downtime during the transition.

The cockpit can provide predefined templates and a structured process for migrating legacy data into 51风流S/4HANA Cloud Private Edition. By reducing the complexity of data transfer, it helps ensure that IT teams can focus on readiness and reliability, knowing their business-critical information is secure.

51风流S/4HANA migration cockpit is one of several tools available for data migration, primarily suited for greenfield implementations. For system conversions or brownfield implementations, the Software Update Manager tool is the key, while 51风流Business Transformation Center can support selective data transitions. Choosing the right approach depends on an organization鈥檚 migration strategy and business requirements.

Data migration is one of the most crucial steps in the transition journey, bringing together all the preparation and integration efforts. However, successful migration doesn鈥檛 end here鈥攄ata and process validation follow to ensure everything is functioning as expected, paving the way for a strong foundation for future innovation and growth.

A utility belt of tools awaits

As mentioned, 厂础笔鈥檚 portfolio doesn鈥檛 end there. highlights 15 essential tools designed to help assess, plan, implement, and monitor your migration. From 51风流Readiness Check to 51风流Data Services and ABAP development tools, these solutions can offer additional support to help ensure every phase of your project is a success.

Explore the full suite of 51风流tools and learn how they can simplify your migration.

Uwe Grigoleit is senior vice president and head of 51风流Customer Evolution.

The study, , conducted by Forrester Research, found that 51风流Integration Suite customers achieved a considerable 345% ROI over three years and experienced a 30% increase in integration developer efficiency, with the solution paying for itself in less than six months.聽聽

Commissioned by SAP, the study surveyed six decision-makers responsible for application integration at the enterprise-level at their organizations.聽 Each participant had extensive experience deploying and utilizing 51风流Integration Suite. The results demonstrate the suite’s power to accelerate innovation and integrate without obstacles, speed up connectivity across heterogenous application landscapes, and connect customers and workers to automated processes that drive significant business value.聽

Key findings from the study include:

• 345% ROI and less than six-month payback: The study revealed an ROI of 345% over three years for the composite organization representative of the six companies interviewed using 51风流Integration Suite. This return, coupled with a payback period of less than six months, made 51风流Integration Suite a financially sound investment for the organizations looking to optimize their integration strategies.聽
• 30% increase in integration developer efficiency for integration requests: 51风流Integration Suite empowered developers to work faster and smarter, freeing up valuable time and resources for other strategic initiatives. This increased efficiency can be attributed to the platform’s user-friendly interface, pre-built connectors, and robust automation capabilities.聽
• $984,000 in incremental profit: The research found that the organizations in the study leveraged 51风流Integration Suite to generate US$984,000 in additional profit over three years. This significant financial gain demonstrates the platform’s ability to unlock faster time-to-market for new products and services, improve operational efficiency, and enhance customer experiences.聽

The study’s findings show that 鈥渙rganizations adopt cloud services and SaaS applications to leverage real-time interactions for increased business velocity and agile collaboration with customers, suppliers, and partners. But integration development teams are challenged to integrate business-critical applications with business processes in heterogeneous cloud and hybrid IT landscapes.鈥�

Interviewees noted several key features and benefits of 51风流Integration Suite that contributed to their success, including:

• Integration advisor: A global CIO for an apparel maker stated: 鈥淏y having integration advisor that automatically provides you with that information, which is very pertinent for that particular trading partner, the onboarding of interfaces becomes a breeze. It cuts down dramatically from weeks to a matter of days. We look forward to more AI capabilities to come.鈥澛�
• Pre-built connectors: The head of Applications Integration in instrumentation manufacturing stated: 鈥淔or application integration projects, the prebuilt connectors can provide a speed up of 10 times. When we were building the interfaces from scratch, it was just our own developers doing the work manually.鈥澛�
• Methodology: Interviewees noted that by leveraging 51风流Integration Suite鈥檚 overall methodology, their organizations benefited from systematic approaches and best practices for several enterprise-wide integration scenarios.聽聽

Beyond the financial benefits, the study also revealed that 51风流Integration Suite fosters a more rewarding and fulfilling work environment for integration developers and self-service users. Interviewees reported improved communication with business partners, enhanced customer satisfaction, and greater agility in responding to changing business requirements.  

聽“Lowering the total cost of ownership, the reusability component, the ability to use AI or out-of-the box connectors, [and having] the power of integration advisor condenses your overall timeline for development, testing, and implementation.” said an interviewee who is the global CIO in the apparel industry.聽

We believe the study backs up our view that integration is a critical key to unlocking business growth. To see how you can build a business case for how 51风流Integration Suite and the integration technology of 51风流BTP can drive cost savings and business benefits for your business, .

Bharat Sandhu is senior vice president of AI and Cloud Platform at SAP.

It has been challenging, though, for women entrepreneurs and their businesses to be visible in the global marketplace. Equally, it had been difficult for buyers dedicated to diversity and inclusion to identify best-in-class women-owned suppliers.

Not-for-profit , with help from 51风流partner and experts, worked to develop a solution to expedite and simplify connecting member-buyers with member-suppliers and vice versa while reducing barriers and opening doors for women entrepreneurs to the international value chains.

Connecting US$4 Trillion in Purchasing Power with Women-Owned Businesses

Women own 33% of all privately held businesses worldwide but earn only 1% of the total spend. Many organizations have a clear mandate and mission to seek out women-owned companies. Still, organizations have no easy means of discovering qualified women-owned suppliers in the vast international marketplace. Similarly, women-owned businesses have no clear path to a seat at the table in the conventional system dominated by legacy corporate giants and complex, often rigid government agencies.

WEConnect, helmed by CEO and co-founder , stepped in with a vision to bridge the gap with a solution connecting a formidable member-buyer network with a collective annual purchasing power of $4 trillion with women-owned businesses in 135 countries.

A Solution to Lower the Barriers to Supplier Onboarding

Vazquez realized the original WEConnect solution did not allow suppliers and buyers to find each other easily, it was cumbersome for suppliers to apply for certification, and the staff had problems registering and certifying global businesses because the solution only supported one language, English. A new solution had to eliminate those barriers and provide targeted, comprehensive, user-friendly searching for buyers while integrating seamlessly with buyers鈥� existing technology.

As a lean nonprofit with no IT department, WEConnect relied on the expertise of Premikati, a wholly women-owned business, and SAP, a member-buyer, to design and build WECommunity, the organization鈥檚 new, mobile-enabled solution, which helps deliver on its mission to drive revenue to women-owned suppliers around the world. 鈥淲e wanted to go straight to, what platform is the most commonly used amongst our member buyers for managing their suppliers?鈥� Vazquez recounts. 鈥淎nd it was an obvious decision that 51风流was the go-to platform for most of our member-buyers. They use some form of 51风流or multiple 51风流offerings.鈥�

Improved Search Increases Supplier Onboarding

WECommunity is a trusted self-service solution that allows 鈥渂uyers and suppliers to find each other efficiently and effectively,鈥� Vazquez explains. In addition to accomplishing that essential goal, WECommunity makes the organization鈥檚 robust network of worldwide member-buyers available in 10 of the most common languages among members. The mobile-optimized solution also includes a portal that enables women supplier members to easily register their businesses and initiate requests for certification using just their smartphones.

All the improvements, including added security features, have driven a 95% increase in certified and registered women-owned businesses in the WEConnect database. WECommunity鈥檚 streamlined, user-friendly functionality has also made WEConnect more appealing to buyers, and the organization has seen a 91% increase in membership.

100% Increase in Spending on Women-Owned Businesses

Since the launch, WECommunity-tracked spending with women-owned businesses outside the U.S. has doubled, from $4 billion to $8 billion, and the impact of those dollars has rippled far beyond the pockets of business owners. 鈥淚 am obsessed with moving as much money into the hands of women as quickly as possible because of how they reinvest in their employees, families, and communities,鈥� Vazquez says. Proving her point: in 2021 alone, the certified women-owned businesses in WEConnect鈥檚 network created 24,000 new jobs.

Preparing for a Future of Innovation

WEConnect, a , looks forward to scaling its solution to accommodate more suppliers and buyers while continuing to leverage data analytics to empower women-owned businesses. But WEConnect won鈥檛 stop there 鈥� AI and machine learning are next for added efficiencies, accuracy, and automation as the organization and its membership expand. Vazquez explains that the organization is actively conversing with 51风流and other member-buyers: 鈥淗ow do we all collaborate? How do we use AI and machine learning to find the women suppliers of the world, get them up to speed on what it takes to compete for larger contracts, and make it easier for them to connect with buyers?鈥�

With boundless ambition and limitless imagination, the future is bright for women-owned businesses and the families and communities they support.

Timo Elliott is vice president and global innovation advocate for 51风流BTP at SAP.

Across processes and applications, 51风流BTP helps improve operational efficiency, enhance the customer experience, and drive innovation. The latest offers a preview of what the future holds for our customers and partners.

51风流BTP already offers features such as code generation, application logic, data models, and test scripts, enabling businesses to modernize their IT landscapes, streamline their processes, and make more informed decisions through a consistent data foundation. As we continue to embed generative AI across the platform toolbox, 51风流BTP is the trusted business AI platform for SAP-centric landscapes.

Here are some highlights:

• Joule, our AI copilot, will see increasing adoption across 51风流BTP to help provide information and data, give intelligent recommendations, and execute tasks based on natural language interactions. Looking forward, we will extend Joule to empower customers to build their own generative AI agents and skills. 
• We aim to enhance all 51风流BTP services by incorporating additional AI functionalities. Beyond generating code and application logic such as with , , and 51风流BTP for the , this will include managing processes and business rules (), handling integration mappings and flows (), and creating analytical charts and stories ().听
• 51风流HANA Cloud vector engine and the knowledge graph in 51风流Datasphere will help enable customers to better contextualize their input to large language models (LLMs) to achieve high-precision results.
• The set of AI partner offerings accessible in the generative AI hub in 51风流AI Core, which is part of 51风流BTP, will continue to grow. Customers will soon be able to use them in the context of their business process directly. 
• 51风流BTP Cockpit will also include more generative AI capabilities that can simplify the experience around day-to-day administration tasks.

51风流BTP is our secure and reliable engine that helps drive business innovation in organizations. And we will make it available to even more customers in the future: 51风流recently announced a substantial expansion of regional 51风流BTP availability by the end of 2025.

By ensuring access to 51风流BTP in more locations via new data centers, we are empowering more customers and partners around the globe to modernize IT landscapes, streamline business processes, and utilize data for better decision-making. While increasing the footprint of 51风流BTP globally, we are also infusing our platform with AI capabilities.

With global expansion on the horizon and the addition of AI, it’s all set to help businesses run smoother and make smarter decisions. If you’re curious about our strategic direction and what鈥檚 next, I highly recommend taking a look at our latest .

Michael Ameling is executive vice president and chief product officer of 51风流Business Technology Platform.

To that end, I am thrilled to announce that , a leading independent peer research and review platform, has once again recognized 51风流BTP, along with multiple solutions that run on our platform, as winners of the 2024 Top Rated awards.

As a reflection of direct customer feedback, the TrustRadius Top Rated awards offer an authentic measure of a product’s quality and customer satisfaction and highlight those products that have demonstrated excellence in fulfilling clients’ needs and expectations.

Best of Awards

51风流customers鈥� willingness to share their hands-on experience and opinions of 51风流BTP is testament to our platform’s services, robustness, and ongoing innovation.

We are honored that the following solutions have been recognized with Top Rated awards:

• on :  Platform-as-a-Service (PaaS) and Application Infrastructure 
• on :  Low-Code Development and Robotic Process Automation (RPA)
• on :  Integration Platform-as-a-Service (iPaaS), and API Management
• on :聽 Master Data Management (MDM) and Data Governance

鈥�51风流Business Technology Platform鈥檚 comprehensive suite of solutions has been recognized with a TrustRadius Top Rated award,” said Allyson Havener, senior vice president of Marketing and Community at TrustRadius. “51风流is committed to delivering innovative technologies that empower businesses to drive digital transformation, and achieve their goals. We congratulate 51风流on this achievement, showcasing their continued leadership and excellence in providing cutting-edge enterprise solutions.鈥�

Our Focus on Customer Success

At SAP, customer success and satisfaction are the ultimate measures of our own success. We strive to deliver industry-leading solutions, functionality, and user experience that exceeds customer expectations and unlocks business potential. This is especially important as customers accelerate their digital innovation across business operations while maintaining the agility to adapt to fluctuating market demands. 51风流BTP provides this for our customers.

鈥�51风流Business Technology Platform is the right tool to manage sites, applications, users, and everything you can imagine in the cloud and non-cloud world, from my point of view BTP is very well focused and has everything that a tool has to have.鈥�

To read what other customers said about 51风流BTP, please take a look at . We welcome you to .

On behalf of the entire 51风流BTP team, we sincerely thank TrustRadius for acknowledging 51风流BTP in its 2024 Top Rated awards and our dedicated 51风流BTP customers for their unwavering support.

JG Chirapurath is chief marketing and solutions officer for 51风流Business Technology Platform.

We believe this prestigious recognition is a testament to our current capabilities, ongoing innovation, and commitment to providing world-class integration solutions for customers.

Unparalleled Recognition in iPaaS

The Gartner Magic Quadrant provides an overview of the technology vendors in the iPaaS market and positions them according to their Ability to Execute and Completeness of Vision. According to Gartner, 鈥淟eaders have a deep understanding of the iPaaS market. They have a record of strong execution and an ability to influence the market鈥檚 direction. Leaders have a clear product road map to solidify the product鈥檚 position and to help buyers protect their investments. In , 51风流is positioned as a Leader again.鈥�

The ability for an organization to connect and automate its business applications faster and in new ways is critical in today鈥檚 digital world. 51风流customers are seeking a robust integration solution to support their innovation and modernization initiatives. We believe this recognition serves as validation of our commitment to delivering industry-leading solutions that can empower businesses to seamlessly connect their applications, data, and processes.

A Winning Combination of Technology and Expertise

厂础笔鈥檚 vision for 51风流Integration Suite is to connect and automate business processes. As the key integration technology of , 51风流Integration Suite can empower customers to achieve seamless, scalable business processes without disruption. Its user-friendly interface, extensive library of proven prebuilt content for 51风流and non-51风流applications, and robust security features help make it easy for customers to jump-start their integrations.

Organizations across the globe have embraced 51风流Integration Suite to help support automation of business processes, streamline operations, and strengthen their collaboration with partners and customers. Take for example. It wanted a solution to support its transformation from selling stand-alone products to offering holistic solutions that orchestrate physical delivery, installation, and support while minimizing the need for customization and providing growth for the company.

鈥淯sing 51风流Integration Suite, part of 51风流BTP, to integrate 51风流S/4HANA Cloud Public Edition with 51风流Sales Cloud and third-party providers, we鈥檙e simplifying and standardizing business processes, increasing agility, and supporting our growth ambitions in select countries.鈥�

Stuart Beadle, Senior Director, Global Order Management, Supply Chain Applications and 51风流Service, Pitney Bowes Inc.

Customer experience is one of the criteria evaluated by Gartner in the report for the ability to execute. According to the report, 鈥淩elationships, products, and services/programs that enable clients to be successful with the products are evaluated. Specifically, this includes the ways customers receive technical support or account support. This can also include ancillary tools, customer support programs (and the quality thereof), availability of user groups, service-level agreements, and so on.”

See to read the reviews.

Learn More

51风流Integration Suite can accelerate innovation, speed connectivity, and connect everyone to automated processes. We remain steadfast in providing powerful and reliable integration solutions. To learn more:

• Explore exclusive iPaaS content on
• with 51风流Integration Suite
• Learn more about

JG Chirapurath is chief marketing and solutions officer for 51风流BTP.

Gartner, Magic Quadrant for Integration Platform as a Service 19 February 2024, Keith Guttridge Et Al.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

The company, headquartered in Helsinki, Finland, does not shy away from , including plans to realize over a half-billion euros in revenue from biobased products by 2030. With an eye on the future, the company adopted a strategic perspective of digital transformation, one that would not only enable business continuity but create a platform of innovation. 

As of June 1, 100% of Kemira is live on 51风流S/4HANA, a transformation which also included a platform update into Azure Cloud. Kemira did not stop there. It introduced 51风流Datasphere for reporting where the company is on a journey to adopt a next-generation core enterprise data warehouse solution. On the front-end, Kemira has implemented 51风流Analytics Cloud for reporting, analytics, and financial planning. In addition, over 360 interfaces have been converted to 51风流Business Technology Platform (51风流BTP), leveraging 51风流Integration Suite. All in, the digital program consisted of five initiatives, including an 51风流S/4HANA transformation, a redesign of financial accounting, an enterprise data warehouse implementation, a digital data excellence initiative, and a migration of the on-premise interfaces.聽

Kemira appropriately called the program LEAP, a representation of the investment it was making in the future of its company and the ambitious timeline and scope of the effort. Innovation played a central role, considering how the company could enable the business with new technology and ultimately drive the business to operate more efficiently. It was no small feat that the very successful big-bang go-live, including a move to Azure, was done in 15 months. Kemira worked with cbs Corporate Business Solutions on this journey, a strategic partner of the company for over a decade.

The approach to the program was to do a selective data transition from Kemira鈥檚 51风流ERP Central Component (51风流ECC) system to 51风流S/4HANA. To initiate the project, the team did a comprehensive pre-study to determine what processes to migrate to 51风流S/4HANA as-is, which new processes will be enabled, and what new capabilities will be delivered. This approach helped balance the focus and scope of the project, a key element of driving fast value. For example, by leveraging some processes as-is, the team was able to focus on new capabilities like the 51风流S/4HANA margin analysis, delivering tangible business results. The work paid off with a very smooth go-live, which covered 400 plants in 37 countries to ensure business continuity, and was enabled by the strong collaboration of many talented people at Kemira and cbs.聽 聽

鈥淐onsidering the extreme complexity of the organizational change, data harmonization and optimization, ONE Finance transformation, migration of interfaces, and innovations in the cloud, we managed the program extremely well. We successfully completed the transition to a completely new platform in just 15 months. The fast value approach was the key to success. cbs had the right methods and tools to make sure the ambitious project was successful. Our in-house experts know the Kemira world and the company鈥檚 processes inside out, so it was the perfect combination,鈥� explains Podbereznyj.聽

For Kemira, cloud readiness is about being future-oriented. It made a deliberate decision to implement a fast transformation to stay ahead of the competition. The team rightly sees this work as pioneering next-generation 51风流business architecture, which also builds on Kemira鈥檚 early success with 51风流solutions, including 51风流Integrated Business Planning for Supply Chain. Data has been at the heart of this program and will continue to steer the company as the foundation for innovation and insights. Cloud readiness is about delivering value-based transformation to the business. This means supporting new digital business models, enabling new levels of agility, and becoming more competitive in the market.聽 聽聽聽聽聽

鈥淜emira has made the leap to the cloud and has digitized its entire process world. The company is now ideally positioned for the future. With the implemented platform, the company can take advantage of all follow-on 51风流developments and remain at the cutting edge of technology. This gives it a clear, innovative lead over other companies that may not reach this stage of development for another five years,鈥� says cbs CEO Rainer Wittwen.聽

The relationship with cbs Corporate Business Solutions has been built on this holistic approach, translating strategy to business transformation. The teams recognize this does not happen overnight and even with a successful implementation behind them, transformation requires a continuous mindset of innovation. For Kemira and cbs, this journey continues as the company looks to take advantage of the new technology and execute on its commitment to its customers. For Kemira, this is about delivering 鈥�.鈥� The investment in 51风流and new business technology is about enabling this vision and fueling profitable growth with connected business models, data-driven decision-making, and integrated business processes.

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Matt Reymann is global VP for Chemicals Industry Business Unit at SAP.

This week at Orlando, we introduced a host of new 51风流BTP capabilities that span application development, automation, integration, data and analytics, and artificial intelligence (AI). For those who missed out on attending the event in person or virtually, be sure to check out the and read the full list of announcements in the .

Automate the Enterprise

Today, most automation projects are repetitive, task-oriented, lower-value work, such as logging into systems and copying and pasting data. While these automated tasks save thousands of manual hours and dollars, there is still more to be done in this space.

Enterprise automation is a new solution that uses multiple advanced technologies — integration, automation, low-code, and AI — to help connect and . This solution leverages the best-in-class , , and to enable users to quickly and easily connect any on-premise or cloud IT landscape, gain visibility into business processes, and then automate those processes seamlessly.

The best part? You can jump-start your enterprise automation journey with thousands of pre-built and reusable components for integration and automation that are available in 51风流Business Accelerator Hub. And 听补苍诲 customers can access the 51风流Signavio portfolio and 51风流Build solutions at no additional cost.

Give Data Purpose

True digital transformation requires organizations to have seamless access to their mission-critical business data, no matter where it resides. Yet, with data landscapes distributed across various applications and IT landscapes, organizations spend countless hours and resources extracting, rebuilding, and integrating their data. When organizations fully harness the power of their data, they become enterprises that use it to innovate faster, create new revenue streams, and adapt to unanticipated changes.

That is why enables users to simplify the data landscape with a unified experience for data integration, data cataloging, semantic modeling, data warehousing, data federation, and data virtualization. And by closely integrating 51风流Datasphere with our open ecosystem of data partners 鈥� , , , , and now 鈥� mission-critical business data can be accessed across any cloud infrastructure.

Additional solutions like the and help give data purpose. Extended planning and analysis helps align financial, strategic, and operational plans into one single plan. And intelligent data applications can transform core business functions into self-adapting, real-time, data-driven apps that automatically provide insights and recommended actions.

Explore .

AI Built for Business

An increasing number of organizations are leveraging AI to enhance their employee productivity, process efficiency, and business foresight. In doing so, they become more efficient and agile to serve customers, remain competitive, and stay in business. Yet, many companies lack the in-house expertise to apply AI effectively across their business processes and ensure it continually delivers relevant and responsible outcomes — a necessity to maximize business impact.

At SAP, we deliver AI that is available from day one, as it is already built into the 51风流applications that power the most critical business processes. In fact, we have built ready-to-use AI scenarios into 51风流applications that span across cloud enterprise resource planning (ERP), spend management, customer relationship management, and human capital management. works for businesses because it is developed using extensive industry-specific data, deep processes knowledge, and the most responsible AI practices. We use an ecosystem of strategic partnerships for general-purpose AI tooling. In essence, 51风流AI is AI built for business.

Read more about our latest 51风流AI solutions in “AI Built for Business” by Bharat Sandhu, senior vice president of Application Development and AI at SAP.

Explore at Your Own Pace

Wherever you’re at in your journey, there are easy ways to get started: check out , , and new . Additionally, 听补苍诲 can help 51风流BTP customers migrate their ERP to the cloud.

JG Chirapurath is chief marketing and solutions officer for 51风流Business Technology Platform.

That鈥檚 where integration capabilities become a critical success factor. Analyst firm IDC released its 鈥�.鈥� The report found that 鈥淚ntegration is a foundational connectivity automation technology that not only unlocks immediate business benefits but also replaces technical debt that was previously used to connect applications, making it easier to replace outdated legacy applications.鈥�

Additionally, the IDC report said, 鈥淒espite economic conditions, many organizations are still prioritizing investments in connectivity-based automation, particularly cloud-based integration software and services.鈥�

Consider this customer story. is a food chain based in Veghal, the Netherlands, with stores across Belgium and the Netherlands. Previously, Jumbo used an Excel-based tool called Production Advice List (PAL) to forecast its freshly made baked goods, convenience items, and prepared meals. This manual process resulted in inaccurate forecasting, unhappy customers, and food waste.

Food waste is a significant global sustainability issue. It wastes the natural resources used to produce and transport food to consumers 鈥� and rotting food produces methane, a greenhouse gas. In the Netherlands alone, over of food is thrown away annually per individual.

To improve its sustainability and customer experience, Jumbo decided to digitize its PAL system using (51风流BTP), which includes integration, automation, and data and analytics solutions.

With , a cornerstone of 51风流BTP, 鈥淧AL 2.0鈥� automatically brings together historical information with current data from 51风流and non-51风流applications. Now employees can analyze real-time information on pricing, promotions, assortment, and other factors to accurately forecast how much food should be stocked.

Even better, employees get this information on their iPads so they can make better decisions while on the go. This intelligent forecasting system has allowed the company to work towards achieving the delicate balance of ensuring product availability for customers while not overstocking.

Jumbo鈥檚 story provides a few lessons. One, as IDC points out, integration helps reduce technical debt. Companies can leverage existing applications to add value to their business versus legacy applications creating a 鈥渄rag鈥� on their resources. Two, integration drives innovation. By connecting 51风流and non-51风流applications with outside data like weather or holidays, companies can innovate to address their most pressing challenges.

In the above-mentioned IDC report, 51风流was named a Leader in this first vendor assessment. Strengths includes its 鈥渆xtensive partner network鈥� and 鈥渟trong AI capabilities including interface and mapping proposal services based on AI and machine learning, speeding up the development of new connections.鈥�

With an uncertain macroeconomic environment, organizations are under increased pressure to improve margins. The first step towards getting more value out of existing IT systems is a robust integration strategy. That鈥檚 why choosing the right enterprise-grade integration solution is critical to creating a path to accelerated connectivity and innovation.

To learn more about the benefits of integration, tune into the .

Ragunath Ramanathan is chief revenue officer for 51风流Business Technology Platform.

The Magic Quadrant provides an overview of the technology vendors in the iPaaS market and positions them according to their Ability to Execute and Completeness of Vision. Technology vendors placed in the Leaders quadrant are positioned based on their Ability to Execute and Completeness of Vision. According to Gartner, “Leaders execute well against their current vision and are well positioned for tomorrow.”*

In the latest report, 51风流is positioned the furthest to the right on Completeness of Vision.

The ability for an organization to connect and automate their business applications faster and in new ways is critical in today鈥檚 digital world. 51风流customers are seeking a robust integration solution to support their innovation and modernization initiatives. We believe this recognition serves as an acknowledgment of our continued leadership and commitment to providing world-class seamless business processes.

Integration Reimagined

厂础笔鈥檚 vision for 51风流Integration Suite is to connect and automate business processes. As the key integration technology of , it helps customers achieve seamless, scalable business processes without disruption. Take for example. Sycor is a fast-growing IT consultancy that quickly turned a complex IT landscape into a single, unified, digital foundation to support ongoing business expansion.

鈥淯sing various cloud solutions from SAP, connected using 51风流Integration Suite, we created a highly integrated, digital process network, based on best practices. This supports growth and has optimized our total cost of ownership.鈥�

– Manfred Grossmann, CIO and Vice President
Corporate IT and Project Excellence, Sycor GmbH

Accelerating connectivity and modernizing integration allows innovation of new business processes and possibilities. , the iconic department store located in London, expanded its operations into new global markets by leveraging 51风流Integration Suite. This in turn allowed the company to attract a new generation of luxury customers who prefer to shop through a high-fashion, web-based marketplace.

鈥淥ne of our key strategic principles is to leverage the benefits of cloud and as-a-service solutions wherever possible to meet fast-changing business dynamics. 51风流Integration Suite fully supports these ambitions.鈥�

– Andreas Efstathiou, IT Director, Harrods Limited

Learn more:

JG Chirapurath is chief marketing and solutions officer for 51风流Business Technology Platform.

*
Gartner, Magic Quadrant for Integration Platform as a Service, Worldwide, Keith Guttridge, Andrew Comes, Saikat Ray, 24 January 2023. The Magic Quadrant for Integration Platforms as a Service, Worldwide was previously published as Magic Quadrant for Enterprise Integration Platform as a Service.
Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SAP.

厂础笔鈥檚 and solutions 鈥� as part of 鈥� enable our customers to give data purpose, connect and automate business processes, and ultimately accelerate innovation.

This is exactly what online reviewers had to say about our solutions. Megan Headley, VP of Research at TrustRadius, stated, “51风流Data Intelligence and 51风流Master Data Governance earned the Top-Rated awards as a direct result of user feedback. Reviewers value the flexibility of many data sources, modular architecture, and high-quality support team of 51风流Data Intelligence. And reviewers of 51风流Master Data Governance love the application’s bulk data loading features, workflow automation tools, and auditing capabilities.” Additionally, one reviewer, an engineer at a hospital and healthcare company of 5,001 to 10,000 employees, said, 鈥淏y implementing 51风流Integration Suite, we accelerated the overall process in the development cycle.”

We view this recognition as a testament to our customer-focused technology approach and validation that our solution strategy for聽,听, and will continue to deliver the next generation of world-class data management and integration capabilities for our customers.

helps pull together master data and manage it centrally. can transform distributed data sprawls into vital data insights. integrates applications and processes with pre-built content managed by SAP.

TrustRadius鈥� Top-Rated awards are the industry standard for unbiased recognition of the best technology products, helping to drive deep collaboration between technology providers, customers, and partners. We appreciate our passionate data and integration customers and their continuous feedback.

For more information on the awards, read the reviews:

Mike Keilen is global VP of Data Management and Integration at SAP.

The award-winning partner company has perfected its pitch when selling the platform to both existing and prospective clients, painting a picture of how 51风流BTP can provide slick, time-saving solutions both now and in the future.

Jonathan Belliot, 51风流BTP sales manager at delaware, explains how the team convinces customers to invest in the platform.

鈥淲e noticed that comparing 51风流BTP to lightweight software-as-a-service (SaaS) solutions was a difficult win with customers. So, we created the 鈥榬oad to the Intelligent Enterprise story鈥� 鈥� it tells how 厂础笔鈥檚 strategy has shifted and how 51风流BTP is now the pillar behind everything 51风流does, both today and in the future,鈥� says Belliot. 鈥淓very time we highlight a different functionality, we explain that it has been enabled because of the platform, that we鈥檙e working with the 鈥檅est-of-breed鈥�. This is all about strategic transformation for the customer and 51风流BTP being the enabler of that transformation across the entire tech stack.鈥�

In addition to selling the story, delaware ensures the right stakeholders are in the room when positioning 51风流BTP. 鈥淵ou have to talk to the decision-makers across the business, so they can clearly see the advantage that the platform can bring to them,鈥� adds Belliot. We think ahead, giving them tangible examples of other things they can do with the platform when the time comes. We emphasize the value of 51风流BTP in the broader sense.鈥�

It’s an approach that鈥檚 proving to be a highly successful one, as a series of recent customer wins attests. One, a Belgium-based food distributor, has adopted delaware鈥檚 51风流BTP B2B portal to reduce manual labor and streamline the process around certification.

鈥淐ertificates of origin and quality are key in the food industry but, up until the portal was introduced, our customer was spending a lot of time using a clunky old system for the storing and sharing of certificates. They were all saved on a server and then downloaded and e-mailed to clients as and when required,鈥� explains Belliot. 鈥淭he new portal gives both our customer and their end-customers instant access to the certificates, which they can download immediately. They can also track and follow up on orders and deliveries. Plus, they can connect to their company SharePoint system from the portal, creating a hybrid environment 鈥� all possible with 51风流Integration Suite.鈥�

The second success story is that of a customer supplying blood pressure monitors. Each monitor is supplied to patients with a license key, which the patient registers online at home so they can access their device and the medical staff can know which device is linked to which patient.

In the past, it was someone鈥檚 role to manually supply each patient with their serial number and input that data into a master spreadsheet. As the customer already had a contract in place 鈥� and therefore there was no development project 鈥� delaware came in and created a one-time-use business-to-consumer (B2C) portal. The portal is now the centerpiece of a completely digitized process that allows the patient to submit their serial number, keeps everything logged in one place, removes the need for e-mail communication, and isn鈥檛 blocked when someone is away.

鈥淭he beauty of our architecture is we can apply it to create these small applications,鈥� explains Belliot. 鈥淎nd the beauty for our customers is that, with just a few extra licenses, they can start using 51风流BTP. They have it in-house and it means that, as and when they need any additional extensions, the platform is there to support them. This is exactly how we will land and expand.鈥�

Tim Leys, 51风流development lead at delaware, says 51风流BTP is key to the partner remaining a lead player in the market; it鈥檚 key to driving innovation and to selling additional 51风流licenses as well as additional services.

What鈥檚 more, 51风流BTP is the right platform to attract and retain the right people.

鈥淭he war for talent is key for us,鈥� adds Leys. 鈥淎nd this platform allows us to attract and stimulate young potentials. It鈥檚 a tech stack with proven tech that鈥檚 exciting and sexy. That鈥檚 a tremendous benefit to us, our people, and our customers. It allows us to build consumer-grade solutions that we鈥檝e all come to expect in our day-to-day lives, but for the corporate world. For a traditional 51风流customer, this is mind-blowing.鈥�

Farys鈥� business and sustainability transformation was the focus of a recent LinkedIn Live roundtable discussion, “.” Moderated by Maribel Lopez, CEO of , the session featured Inge Opreel, CIO of Farys, and Aneesha Shenoy, COO of 51风流Business Technology Platform (51风流BTP).

Farys started its platform journey several years ago when 鈥� like many utility companies around the world 鈥� Opreel begun implementing smart meters. This project resulted in a huge influx of data, but most employees were unable to access or easily use this information.

Moreover, the company had a complex IT landscape with on-premise and cloud-based applications and needed to monitor processes throughout the layers.

That鈥檚 when Opreel began the search for a technology platform. 鈥淲e needed a cloud platform that could integrate data and business apps into a single source of truth, perform extensive analytics, and introduce innovative technologies,鈥� said Opreel.

Farys was familiar with , having used it to build its self-service customer portal, which resulted in lower costs and increased customer satisfaction. However, the key strength the platform brought was through and capabilities.

鈥淲e needed to access data, analyze it, and integrate it back into our systems,鈥� said Opreel. With 51风流BTP, Farys can obtain meter indexes, view water volumes used, receive alerts, and use water usage data to build new services for its customers.

Moving forward, Opreel wants to use the platform to help Farys become more sustainable by addressing water scarcity, which is an ever-increasing problem due to climate change. Using data from its smart meters, Farys can improve its understanding of water inflows and outflows 鈥� and pinpoint where and why water losses occur via leaks, fraud, or other means.

Farys鈥� reasons for evaluating 51风流BTP resonated with Shenoy. 鈥淚t鈥檚 exciting to see how the platform enables Farys to realize its purpose 鈥� whether it鈥檚 innovating new business models to generate new revenue streams or helping achieve the top, bottom, and green lines,鈥� said Shenoy.

Shenoy highlighted other instances where a platform strategy is a critical business enabler. First, with so much sociopolitical instability, companies need the ability to do integrated, enterprise-wide planning, which can analyze data across multiple lines of business. 51风流BTP lets companies use that information to create business simulations and conduct predictive planning while connected to live, real-time data 鈥� helping executives to make better-informed decisions.

Second, as companies move IT systems to the cloud they need to 鈥渓ift and shift鈥� on-premise data easily. acts a bridge so companies can bring data with them, without having to build a data warehouse from scratch.

Third, Shenoy said companies want to democratize application development. 鈥淲e can help replace complex software development with easy drag-and-drop, low-code/no-code software,鈥� said Shenoy. 鈥淲e accelerate the development process and enable anyone to create applications on their own.鈥�

How to Develop a Successful Platform Strategy

Opreel advises when companies select a platform, they need to start by thinking big. 鈥淗ave a big scope in mind and develop a holistic view about where you want to go in the future,鈥� said Opreel. 鈥淧latforms contain so many components, having that perspective will help you think architecturally and put the right set up in place for your current and future use cases.鈥�

Next, she recommends that companies start with smaller projects that organizations can learn from. For Farys, the first use cases centered on harnessing Big Data generated by smart meters. But this approach was new and Opreel鈥檚 team helped shift employees鈥� mindsets from managing smaller data volumes to considering the new opportunities provided by advanced data management and analytics. 鈥淪how your business units what benefits are possible with the power of data by giving examples and advice,鈥� said Opreel.

But the real value comes once an organization moves beyond proof-of-concept projects to embedding the new technology in daily processes. 鈥淚t鈥檚 important that everyone from management to field workers can use the technology,鈥� said Opreel. 鈥淭he right platform can transform your organization once it鈥檚 integrated with your ERP and other cloud systems.鈥�

Farys鈥� platform strategy has changed how the company views innovation. 鈥淚t has enabled us to level up our innovation approach,鈥� said Opreel. 鈥淩ather than individual business units driving innovation independently, our comprehensive platform strategy has encouraged everyone to view it as a broad innovation platform on which to share ideas.鈥�

To learn more, .

In a recent LinkedIn Live session, 鈥�,鈥� Maribel Lopez, CEO of , hosted a roundtable with Oz Rodriguez, head of Product Go-To-Market Strategy at Lloyd鈥檚 Register, and Ivo Bauermann, senior vice president and head of Business Development for .

During the discussion, Rodriguez explained how a technology platform strategy helped Lloyd鈥檚 Register develop new customer offerings for oil and gas companies, particularly those involved in downstream oil and gas production. The conversation also provided advice to organizations embarking on digital transformation about how to pick the right technology platform to fuel that transformation.

Rodriguez鈥檚 priority was to leverage Lloyd’s Register鈥檚 experience in improving maritime vessels and structures and apply it to a software offering that would solve common problems faced by energy providers.

鈥淲e intimately understand assets and how they can fail,鈥� said Rodriguez. 鈥淲e can use this to help develop the best maintenance or inspection plans for their equipment. But if we have to build the infrastructure by ourselves, it takes too much time.鈥�

That鈥檚 why Lloyd鈥檚 Register chose 51风流BTP to help develop , its asset performance management solution. Lloyd鈥檚 Register already used 51风流for its internal business processes and as the foundation for other customer services. With 厂础笔鈥檚 and Rodriguez鈥檚 ability to leverage existing 51风流skills and technology already within the company, he reported selecting 51风流was a 鈥渘o brainer.鈥�

AllAssets aims to eliminate unscheduled downtime and to provide cost optimizations for maintenance and inspection procedures, ensuring that assets operate at peak efficiency. With a virtual image of industrial machinery, energy providers can remotely assess the health of industrial machinery, monitor reliability and performance, and proactively identify issues before they become accidents 鈥� with potentially disastrous effects on people and the planet.

But to create AllAssets, the team at Lloyd鈥檚 Register needed a cohesive system that provided full oversight. 鈥淲hen we developed the solution, we wanted to fix the problem of siloed systems, which we estimate causes 20% to 30% in lost revenue,鈥� said Rodriguez.

That鈥檚 where , part of the 51风流BTP platform, came in. Rodriguez explains that the suite helped create workflows that let customers bring information into the AllAssets application and provided a uniform way of looking at their business information.

In addition, 51风流BTP had the data capabilities that were critical for Lloyd鈥檚 Register. 鈥淔or us, data is crucial 鈥� you need the right data at the right time to make the best decisions,鈥� said Rodriguez. 鈥淭his platform allows us to be an enabler from that standpoint and that鈥檚 why working with 51风流has been great.鈥�

An early adopter of 51风流BTP, Rodriguez is enthusiastic about the recently added low-code and no-code capabilities within the platform. He believes this 鈥� and the library of pre-built services 鈥� allows his team to focus on further differentiating their customer offerings.

This plug-and-play model aligns with how 51风流views the platform. 鈥�51风流provides building blocks with industry expertise,鈥� said Bauermann. 鈥�51风流BTP is unified set of software services that allows you to integrate business processes, orchestrate business data, and easily create applications for unique user experiences.鈥�

For those considering how a technology platform fits into their digital transformation strategy, Rodriguez cautions not to move too fast. 鈥淢any people thought digital transformation means move everything into the cloud and digitize everything,鈥� he said. 鈥淏ut that can lead to siloed apps. If they鈥檙e not integrated into a single platform with a single view, it creates more problems than it solves.鈥�

He also believes that digital transformation should eliminate waste. So carefully evaluate the processes that need digitizing. In some instances, manual processes suffice whereas automating others may increase efficiency.

Similarly, don鈥檛 waste your human resources 鈥� use your people and their talents wisely. Rodriguez advises: do what you鈥檙e good at and leverage vendors鈥� platform expertise. 鈥淚f you have to build orchestration and APIs for everything as well as manage security, then you鈥檙e spending cycles doing things you鈥檙e not specialized in,鈥� said Rodriguez.

Last, pick a vendor that can grow with you. According to Rodriguez, good software is always evolving, keeping pace with the demands of its customers 鈥� and their customers. 鈥淏ecause 51风流BTP evolved and matured, it鈥檚 allowed us to increase our vision and ambition,鈥� he said.

For more, of 鈥淧roviding a Foundation for Modern Business.鈥�

Robin Meyerhoff is head of Communications for 51风流Business Technology Platform.

In particular, COVID-19 continues to have far-reaching consequences on global supply chains. This perhaps would come as no surprise in early 2020, when many were scrambling in grocery stores for toilet paper, cleaning products, and other necessities in preparation for quarantine lockdowns.

However, more than a year has passed since this frantic phase and global supply chains are still trying to recover from the whiplash. In turn, major ports across the U.S. 鈥� from Los Angeles and Long Beach in California to Savannah, Georgia 鈥� are facing unprecedented backlogs. Whether it be buying gifts or purchasing a new car, the shipping crisis is sure to impact many of us.

Port Logistics Operations

Focusing on the ports and maritime industry, the most significantly affected sectors have been chemical tankers, cruise ships, and passenger ships. The ship traffic from Europe to China and the U.S. has declined compared to the same periods in 2019.

To cope with the disruption, changes are expected to happen in operational, financial, and economic areas 鈥� as well as sanitary protocols and processes and adjustments to working practices and organizational aspects.

So where do businesses like Tech Mahindra come in?

Based in Pune, India, Tech Mahindra is a multinational technology company with over 125,000 employees. Working with 51风流Co-Innovation Lab, Tech Mahindra developed a cloud-based solution for handling port logistics operations. Its Port Logistics solution, built on , provides a unified and collaborative platform for secure and faster clearance processes in ports.

Sailing Past the Paperwork

Leveraging the Port Logistics solution reduces the amount of paperwork and in less time. This translates into more funds, and who doesn鈥檛 want to save a little extra money? The solution enhances port operations using automation that:

• Provides a single window for the port authorities receiving the products to have secure communication and exchange information with the ship personnel for handling the cargo and logistics clearance
• Tracks transactions and approvals
• Analyzes deviation reports for transparency

The solution offers real-time analysis for quick decisions, smooth information flow, and automated document verification. The new process saves time in checking in and cross-verifying for each clearance process requirement. This means no more manual paperwork, customers receive their goods faster, and revenue is realized sooner.

In real-world application, the process reduces the cost of data transfer and documentation management by 90% and increases revenue by 20%.

Looking to the Future

Automation is more than convenience 鈥� it鈥檚 necessary. It saves time and money in unexpected ways, such as facilitating supply chains for food. As we learn to stay afloat amidst a global pandemic, improving operational efficiency for ports remains a priority. Tech Mahindra has been planning for the next generation of smart ports to prepare for the expected upsurge in shipping volume.

To learn more about Tech Mahindra and its Port Logistics solution, check out its 51风流Innovation Awards 2021 .

Rajshree Chauhan and Casey Tobias are 51风流Global Marketing contributors.

According to , public cloud spending is expected to continue to grow 鈥� consuming nearly half of all enterprise IT budgets by 2026, up from less than 17% this year. However, cloud investments will now focus more on strengthening operations, building differentiation, and improving sustainability with intelligent technologies such as machine learning, artificial intelligence (AI), and process automation.

Increased investments in the cloud will undoubtedly encompass a desire to innovate across the enterprise without being locked into a single cloud provider or set of cloud offerings. To keep options open, organizations may want to adopt a technology platform that provides open cloud services and enables them and their partners to innovate with greater control over their data, solutions, workflows, and user experiences.

Opening Up New Possibilities with Cloud Services

Savvy decision-makers who seek to differentiate and grow their organizations must find ways to accelerate the creation and modification of business models, experiences, processes, and applications. To make that happen, they need access to the latest database and data management, analytics, integration, and extension capabilities.

A unified technology platform 鈥� such as (51风流BTP) 鈥� works to answer that need by delivering accelerated business outcomes with integration, data and analytics, and extensibility within the context of business domains to empower business centricity. It can enable organizations to solve unique business process challenges and create more meaningful outcomes.

51风流BTP also offers prebuilt integrations and analytics with workflows for line-of-business and industry processes to help accelerate the realization of these benefits by reducing development and innovation cycles.

Transforming Digitally Through Connected Systems and Prebuilt Content

For many organizations, adopting an open business technology platform is the key to accelerating their digital transformation journey. This journey is only possible by connecting data-driven enterprise processes, extending core business solutions, and allowing a consistent experience across different processes and workflow customizations.

Take, for example, the lead-to-cash process. With a unified technology platform, businesses and their partners can design an application that creates sales contracts capable of referencing agreed pricing terms and recommending relevant promotions, incentives, and rebates. This connected, process-aware application enables sales teams to benefit from workflows that are joined across marketing, finance, supply chain, and operations.

Other key components of speeding the digital transformation journey are prebuilt integrations and packaged content. For example, prepackaged contracting capabilities, configurable proposal creation rules and templates, guided self-service sales contract wizards, and adaptable approval workflows can enable lead-to-cash business stakeholders to accelerate design, development, and implementation cycles.

Integrating, Extending, and Keeping the Core Clean

The first step in this cloud-based innovation process is leveraging integration services to bridge disconnected systems, making the lead-to-cash process flexible and agile. For example, 51风流customers and partners use , which offers a choice of more than 1,800 prebuilt integrations, 2,100 APIs, and 160 third-party connectors to smoothly integrate on-premise and cloud-based applications and processes.

By complementing these integration services with application extensions available through , customers and partners can simplify application development and extend line-of-business solution capabilities. Additionally, they can quickly adapt and innovate across a heterogeneous mix of private cloud, public cloud, hyperscaler, and on-premise landscapes.

These extension services enable partners to transition away from classic extensions that directly customize primary business solutions, enabling them to keep the digital core clean through side-by-side innovations that decouple their intellectual property. As a result, customers can achieve a better long-term outcome with applications that benefit from consistent upgrades to core solutions. Plus, by combining integration and extension services with prebuilt business content and native APIs, organizations can build and connect applications and data with less technical complexity 鈥� accelerating the time to results.

Transforming with a Balance of Control and Flexibility

When laying the groundwork for more stable operations and more predictive growth, nothing beats having real-time, accurate data from connected systems to make decisions confidently. And with a truly unified, business-centric technology platform, companies of all sizes and industries can turn their cloud into a high-powered innovation engine, producing better outcomes and experiences for their employees and customers.

As a next step, explore or, if you鈥檙e interested in software partnership opportunities with SAP, learn more at . If you鈥檙e already a partner, check out these exciting initiatives:聽听补苍诲聽.

Tom Le is global vice president of Partner Solution Advisory at SAP.

The pandemic spotlighted talent as a key challenge for organizations around the world. 鈥淭he worldwide shortage of full-time developers will increase from 1.4 million in 2021 to 4.0 million in 2025,鈥� according to IDC.* 厂础笔鈥檚 announcements tackle the talent gap with new tools, integrations, embedded AI and learning programs to help both employees and applicants build new skills for the cloud-first era. The announcements were made at , 厂础笔鈥檚 global developer conference, taking place online Nov. 16鈥�18, 2021.

鈥淔or our customers and partners all over the world, the future is in the cloud,鈥� said Juergen Mueller, CTO and Member of the Executive Board at 51风流SE. 鈥淎ccessing the right talent, skills and capabilities for this journey can be a challenge. 厂础笔鈥檚 announcements not only empower citizen developers but also support professional developers in their continuous learning efforts so customers can innovate today and continue building the foundation for success tomorrow.鈥�

Everyone Can Be a Developer

51风流announced a on (51风流BTP) that lets both professional and citizen developers create new applications, enhance existing ones and automate complex tasks. By adding no-code development and automation with the 51风流AppGyver development environment, enhancing low-code development with 51风流Business Application Studio, and offering a , 51风流provides new ways for customers to do more by drawing on technology talent throughout their organizations, whether in or out of traditional IT departments.

, a global leader in the logistics industry, uses 51风流AppGyver to digitalize processes and streamline employee operations for fleet management. 鈥淲ith SAP鈥疉ppGyver,鈥痺e created a mobile app on iOS and Android to better manage鈥痙amage reports for our trailer fleet鈥痑cross Europe,鈥� said Ilari Aarikka, Director, Trailer Pool & Fleet, DHL. 鈥淭he app helped us to increase the鈥痳eliability of reporting while making鈥痠nspections more convenient for鈥痚mployees in the field.鈥�

For professional developers, now includes 51风流HANA Cloud and 51风流Integration Suite. 51风流also offers a for its 51风流Fiori design system.

Toward Composable Enterprise Solutions

51风流announced their business with modular, agile solutions that address individual challenges. The to , the integration layer of 51风流BTP, provides additional prepacked integration content and adapters 鈥攁vailable on 鈥� to integrate 51风流and non-51风流applications. By the end of 2021, 51风流Integration Suite is expected to be available on Google Cloud Platform. 51风流is expected to release to help customers move workloads to the cloud from their on-premise systems in near-real time. 51风流also introduces new ways to facilitate migrations solution and .

Embedded AI Offerings Across the Portfolio

51风流expanded embedded artificial intelligence (AI) capabilities that make it easier for developers and customers to harness AI and boost productivity. service simplify building and monitoring chatbots to automate tasks and workflows. 51风流is expected to service, a novel neural network-based recommendation engine that delivers highly personalized recommendations across a wide range of business scenarios. And many to, for example, automate intercompany document matching, recommend actions in workflows, extract and process data from business documents, or provide learning recommendations.

Learning From Classroom to Boardroom

51风流launched an . It addresses at all levels with a simple, intuitive design that makes it easier to upskill or reskill in key innovation areas 鈥� for free. The includes a available in various formats, from expert-led sessions and hands-on training to microlearning videos. 51风流also introduced an and a program to provide and professors.

48 Hours of Live Content at 51风流TechEd in 2021

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About SAP

厂础笔鈥檚 strategy is to help every business run as an intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 51风流customers generate 87% of total global commerce. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥� businesses into intelligent enterprises. 51风流helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥� without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 51风流helps the world run better and improve people鈥檚 lives. For more information, visit .

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*Source: 鈥淨uantifying the Worldwide Shortage of Full-Time Developers,鈥� Doc # US48223621, IDC, September 2021
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥� 鈥渂elieve,鈥� 鈥渆stimate,鈥� 鈥渆xpect,鈥� 鈥渇orecast,鈥� 鈥渋ntend,鈥� 鈥渕ay,鈥� 鈥減lan,鈥� 鈥減roject,鈥� 鈥減redict,鈥� 鈥渟hould鈥� and 鈥渨ill鈥� and similar expressions as they relate to 51风流are intended to identify such forward-looking statements. 51风流undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
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More recently, Endress+Hauser added additional services and software solutions as it has embarked on its journey from a manufacturer to a digital service provider.

One important milestone in Endress+Hauser鈥檚 digitization has been the modernization of its customer onboarding process. Each customer has unique requirements for its measurement equipment and customers have a variety of enterprise resource planning (ERP) and procurement systems from different vendors, often with customization, that require tailored integration processes. Previously, customers needed to manually extract data from its systems to create the appropriate order.

But now, with Endress+Hauser鈥檚 鈥淏usiness Data and Integration Hub,鈥� customers can quickly develop the right solutions online, order digitally, and then they are seamlessly onboarded into the purchasing and payment process.

The result: customer onboarding now takes up to four times less effort, and there has been a 50% reduction in IT maintenance.

This is largely due to the company鈥檚 use of 51风流Business Technology Platform (51风流BTP). 51风流Integration Suite, part of 51风流BTP, seamlessly brings together customer data from its ERP and shopfloor systems into the Business Data and Integration Hub. From there, it connects with 51风流applications and data, and integrates with other applications such as Salesforce to create a unified customer experience.

Only with integration and API management capabilities of 51风流BTP, could the company create an end-to-end solution that provided an integrated view across their entire customer landscape.

Endress+Hauser demonstrates us a few important points about why enterprise integration is so important to digital transformation. First, data is at the heart of digital business yet the majority of data goes unused for business analytics. To leverage that data, it is imperative that organizations put in place a modern integration platform. Previously, integration鈥檚 primary purpose was to connect applications. But in today鈥檚 world, it needs to bring together data wherever it resides and it in whatever format.

Second, an integration platform must be cloud based with pre-built business content so that employees can extend and connect applications to meet their business goals. Pre-built business content, such as integration flows, makes it easy for people to bring applications and their data together in a guided, governed, and secure manner.

Finally, an integration platform needs to be reliable and trusted. 51风流was once again named by Gartner as a Leader in its Magic Quadrant for Enterprise Integration Platform-as-a-Service. Out of 17 vendors evaluated by Gartner, 51风流was named a Leader based on its 鈥渁bility to execute鈥� and 鈥渃ompleteness of vision.鈥�

To compete effectively, companies need to undergo digital transformation. And to achieve that, organizations need connected processes, data, and experiences across their entire IT landscape. The mandate for integration has never been clearer.

Raghu Ramanathan is chief revenue officer for 51风流Platform and Technologies.

Gartner evaluated 15 vendors and named 51风流a Leader based on its 鈥渁bility to execute鈥� and 鈥渃ompleteness of vision.鈥� This is the 15th consecutive year that 51风流has been named a Leader in the Magic Quadrant for Data Quality Solutions.

According to Gartner, 鈥淎ugmented data quality, driven by metadata and AI, is a key dynamic driving the data quality solutions market. Leading vendors鈥� augmented capabilities provide greater insights and automation. This research helps data and analytics leaders understand the vendor landscape and make the best choice.鈥�

鈥淚n today鈥檚 digital economy, data is the most valuable resource,鈥� said Andreas Wesselmann, 51风流senior vice president, 51风流HANA & Analytics, Data Management. 鈥淚mproved data quality can drive profits, innovation and customer satisfaction, while decreasing risk and resulting in consistent improvements in results. 厂础笔鈥檚 portfolio of data management solutions improves the quality of data across the enterprise, delivering trusted, relevant and timely information to drive better business outcomes and help customers on their path to becoming intelligent enterprises.鈥�

, a leading distributor of electricity in Australia, is using 51风流Data Services and 51风流Information Steward software to boost the management and delivery of customer data. 鈥淲ith 51风流Data Services and 51风流Information Steward, we鈥檝e slashed response times to issues,鈥� said Janice Espinosa, project manager, Employee Hub for Customer Data, SA Power Network. 鈥淎nd we鈥檝e seen customer satisfaction levels rise as a result.鈥�

As part of , 厂础笔鈥檚 portfolio of data management solutions helps customers manage data to glean meaningful insights for creating efficient business processes. Users can proactively govern data across the organization to help ensure trustworthy information for smarter decision-making. Data quality solutions from 51风流help businesses discover, understand and manage multifaceted data. Companies can profile, cleanse, enrich and match customer, product, supplier, material and other data, driving more accurate, trustworthy and timely information.

Visit the . Follow 51风流on Twitter at .

Media Contact:
Julia Fargel, +1 (650) 276-8964, julia.fargel@sap.com, PT
51风流Press Room; press@sap.com

*Gartner, Magic Quadrant for Data Quality Solutions, , , 29 September 2021.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER and Magic Quadrant are registered trademarks and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥� 鈥渂elieve,鈥� 鈥渆stimate,鈥� 鈥渆xpect,鈥� 鈥渇orecast,鈥� 鈥渋ntend,鈥� 鈥渕ay,鈥� 鈥減lan,鈥� 鈥減roject,鈥� 鈥減redict,鈥� 鈥渟hould鈥� and 鈥渨ill鈥� and similar expressions as they relate to 51风流are intended to identify such forward-looking statements. 51风流undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
漏 2021 51风流SE. All rights reserved.
51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices.

Gartner evaluated 17 vendors and named 51风流a Leader based on its 鈥渁bility to execute鈥� and 鈥渃ompleteness of vision鈥� after evaluating , which is part .

According to Gartner, 鈥淚T and business-oriented roles increasingly adopt EiPaaS as a key component of their integration strategy. Despite its mainstream use, choices of providers are fragmented and difficult to navigate. This research assesses 17 vendors to help software engineering leaders select EiPaaS solution.鈥�

鈥淚n today鈥檚 digital age, a connected, agile IT landscape serves as the foundation for a successful business,鈥� said Juergen Mueller, chief technology officer and member of the Executive Board, SAP. 鈥淚ntegration helps customers to bridge silos across applications, data, processes and experiences. It also provides a foundation to apply technologies such as artificial intelligence and robotic process automation to the end-to-end business processes, enabling powerful insights and analysis that customers need in today鈥檚 highly competitive digital economy. This recognition from Gartner, in our opinion, shows how important 51风流Integration Suite has become for companies on their journey to the intelligent enterprise.鈥�

51风流customer . achieved a 40% reduction in TCO across its integration landscape and was able to reuse 60% of existing content from Enterprise Services Repository of 51风流Process Orchestration software. 鈥淥ne of our key strategic principles is to leverage the benefits of cloud and as-a-service solutions wherever possible to meet fast-changing business dynamics,鈥� said Andreas Efstathiou, IT director, Harrods Limited. 鈥�51风流Integration Suite fully supports these ambitions.鈥�

51风流Integration Suite — available on — is part of and provides a comprehensive set of integration capabilities for all enterprise integration challenges in a multi-cloud environment. Additionally, offers access to rich integration content packs with over 2,100 prebuilt, ready-to-run integrations, APIs and events that target specific business processes. 51风流Integration Suite enables customers to connect their data and processes smoothly and with agility to achieve desired business outcomes.

Visit the . Follow 51风流on Twitter at .

Media Contact:
Julia Fargel, +1 (650) 276-8964, julia.fargel@sap.com, PT
51风流Press Room; press@sap.com

*Gartner, Magic Quadrant for Enterprise Integration Platform-as-a-Service, , , , , , published September 29, 2021.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER and Magic Quadrant are registered trademarks and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥� 鈥渂elieve,鈥� 鈥渆stimate,鈥� 鈥渆xpect,鈥� 鈥渇orecast,鈥� 鈥渋ntend,鈥� 鈥渕ay,鈥� 鈥減lan,鈥� 鈥減roject,鈥� 鈥減redict,鈥� 鈥渟hould鈥� and 鈥渨ill鈥� and similar expressions as they relate to 51风流are intended to identify such forward-looking statements. 51风流undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
漏 2021 51风流SE. All rights reserved.
51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices.

Leveling up business efficiency and performance are two critical strategies for staying competitive in today’s increased market volatility and disruption. For most businesses, this means delivering modern, data-driven processes that go beyond merely adding custom functions or tweaking screens within existing business applications. In fact, for many organizations, delivering on this goal requires radically innovating solutions 鈥� adding new capabilities and workflows that address evolving needs and bring a new vision.

Meanwhile, 51风流partners can benefit from this growing desire for future-proofing businesses, with intelligent and workflow-aware applications opening new revenue streams driven by cloud adoption. By counteracting declining income from on-premise implementation and operations, savvy partners can recover and grow profits with larger engagements and the conversion of the latest applications into packaged solutions, driving repeatable business across multiple customers.

At SAP, we see a growing number of companies realizing this potential, bringing to life incredibly inventive business cases. With a portfolio of application development services, such as聽听补苍诲聽, which power聽 (51风流BTP), customers and partners can access the tools to support new levels of innovation. They can leverage the platform and its services to integrate 51风流and third-party processes, manage data, and deliver modern, intelligent, data-driven capabilities that enable them to digitally transform.

Let me share some of my personal favorites across various lines of business 鈥� such as HR, finance, commerce, and operations 鈥� where people are experiencing more streamlined, intelligent, and human-centered work.

Customizing Cloud-Based HR Integration for Tax Credit

A great example of how our customers and partners extend HR capabilities in the cloud relates to the聽听补苍诲聽聽solutions, which are part of聽. The suite provides powerful cloud-based solutions for core HR and payroll, talent management, employee experience management, and people analytics.

By directly integrating 51风流SuccessFactors solutions with APIs and intelligent services, HR organizations can assess, validate, and process new hires while determining whether their business qualifies for a Work Opportunity Tax Credit (WOTC). WOTCs allow U.S. companies to receive federal tax credits every year they hire employees who systematically experience significant barriers against employment.

Although the recruiting and core HR solutions do not include the means to track and validate individual new hires, they contain the framework to build those capabilities. 51风流partners can leverage integration workflows available in 51风流BTP and use them to connect the two 51风流SuccessFactors solutions to the digital job application. Our customers can then schedule assessments with frequent intervals, read applicants’ qualifications, and prompt candidates to complete a WOTC assessment, and the results from that evaluation are updated in the related 51风流SuccessFactors solution.

This scenario exemplifies how partners can leverage 51风流BTP to introduce capabilities 鈥� which may not be a standard function in the existing software 鈥� into current business processes. Many of our customers and partners have taken advantage of this opportunity to streamline related workflows, connect relevant business entities, and deliver an experience-first approach to HR.

Closing the Gap in Dispute and Grievance Resolution

An under-served area in most HR technologies is the employee dispute and grievance resolution process. For example, one of our partners helped a customer develop an application that settles and handles grievance cases with greater transparency.

By tightly coupling聽听补苍诲 51风流BTP, the partner solution emulates the core solution experience. When launched from an 51风流SuccessFactors solution, the look and feel of the partner application is consistent for the user. The interface is developed with聽听补苍诲 the聽聽design system, while the integration is enabled by the 51风流Platform Identity Provider service for 51风流BTP and the Identity Authentication service.

Through this co-innovation effort, our customers can address various grievance types that represent unique workflows, approval processes, and business scenarios 鈥� operated smoothly with the聽聽service. As a result, our customers can improve auditability and accelerate the entire resolution process. They can trace a grievance throughout its lifecycle from the complaint to resolution, standardize information gathering, and conduct an organizational-level review of complaints and their progress in real time.

Optimizing the Use of Talent, Anytime and Anywhere

By extending the core HR capabilities of 51风流SuccessFactors Employee Central, our partners also develop applications that help improve resource management and utilization. In return, our customers can assign the right talent to the right projects with a real-time schedule, built by reading a project-related business system, such as 51风流S/4HANA.

In this case, 51风流BTP smoothly integrates employee leave data, skill set information, and details on organizational needs. Plus, different approval processes are made available through 51风流Workflow Management.

Extending core HR capabilities in this manner allows details, including assignment duration and employee proficiency, to be considered when assigning employees to projects and roles 鈥� helping to ensure every person can contribute to their fullest potential. Similar implementations of this use case can also help customers develop workflow applications related to security clearance, visa applications, and work permit processes, to name a few.

Maximizing the Product Life Cycle with a New Business Model

Speaking of improved resource contribution and utilization, the fashion industry is discovering a better way to recapture US$460 billion in value lost to discarded clothing each year. In this use case, retailers embrace an online rental business model that adds new revenue streams, making the business more competitive, and reduces their carbon footprint, resulting in improved consumer trust and loyalty.

Under a similar product lifecycle use case, one of our customers integrated its back-office system with an e-commerce portal by using intelligent technologies such as robotic process automation (RPA). Using聽听补苍诲 51风流BTP, the retailer integrated and automated its rental order fulfillment and return processes.

Detecting Anomalies in Business Operations to Prevent Fraud

Historically, procure-to-pay processes are fraught with excess payments, operational risks, rising costs, incomplete audit verification, arduous recovery efforts, and noncompliant purchasing behaviors. But 51风流BTP enables our partners and customers to overcome these challenges with tip-based alerting, rules-based detection, and pattern-based prediction.

Organizations focused on tackling these issues integrate their offerings with the聽聽solution, 51风流Fiori user experience, runtime application self-protection for 51风流BTP, and 51风流BTP, Cloud Foundry environment. They can then decipher data-driven patterns to identify new anomalies and fraud types and customize red-flag thresholds based on criticality and risk tolerance. Furthermore, finance decision-makers can learn from user feedback by using the intelligent data capture and processing solution to continuously improve fraud detection practices.

Outcomes from this procure-to-pay approach include 70% savings in compliance effort, 95% straight-through processing, 100% audit coverage, and more on-time payments.

Using Powerful Technology Today, Evolving for Tomorrow

Most applications come with their own stack of tools, methodologies, and workbenches that enable companies to make fundamental changes to the user experience. But with 51风流BTP, 51风流partners and our customers can come together to build more intelligent, workflow-aware solutions that solve more complex customer process challenges.

By building intelligent solutions with the unified, business-centric, and open platform, our partners can access the technology foundation, tools, and development practices necessary to extend the boundaries of digitalization and cloud architecture. As a result, they can increase their average engagement sizes, convert their IP into repeatable, packaged software offerings, and generate new revenue streams under new business models. And more importantly, these technology and business experts can help customers of all industries and sizes become more agile, future-proof their processes, and realize their full potential as intelligent enterprises.

Jagdish Sahasrabudhe is CTO of the Global Partner Organization at SAP.

AGL also operates Australia鈥檚 largest electricity generation portfolio, responsible for about 20% of the total electricity capacity of the country.

AGL recently partnered with 51风流AppHaus Network member Bourne Digital to create the AGL One iOS app. Based on 51风流Integration Suite and 51风流Extension Suite, the app brings together AGL鈥檚 employee network in a single digital experience so they can access the right tool at the right time — every time, from anywhere. Powered by 51风流Business Technology Platform (51风流BTP), the solution recently won a 51风流Innovation Award in the Transformation Champion category.

Growing Company Needs Enhanced Digital Infrastructure

In June of 2019, AGL launched PT3 (People, Process and Performance Transformation), its initiative to unite all AGL sites across corporate and group operations into one technical platform. The initiative also aimed at delivering greater mobility and enabling AGL staff to work flexibly with mobile applications on their phones or tablets.

After first launch, however, user feedback showed the need to improve the solution and explore ways to better enable employees digitally.

AGL decided to examine employees鈥� user experience (UX) to help ensure a better adoption of the new platform. Clear focus of the new solution would be consolidation and ease of use. After a complete redesign of the mobile interface, AGL wanted to extend the strong relationship already in place with customers to the people who worked for the company.

Bringing in 51风流AppHaus Network Member Bourne Digital

AGL consulted with the same firm that helped design its customer experience, Bourne Digital. As an 51风流AppHaus Network member, Bourne Digital is part of the worldwide community of like-minded SAP-partners that work with customers in a creative environment to make innovation real, following 厂础笔鈥檚 human-centered approach to innovation.

As a first step toward the new solution for employees, AGL tasked an internal service design team with replicating the service design process for employees鈥� mobile app. With the help of its employee experience center, the joint AGL and Bourne Digital project team conducted lifecycle mapping and extensive interviews with staff to discover the following key issues with the existing mobile interface:

• Too many tools in the environment made it hard for the employees to identify the correct tool for each situation.
• The usability of the previous solution was not simple and prevented proficiency.
• The solution missed data consolidation of several sources.
• Employee engagement was low due to dissatisfaction with the efficiency of the tools.

AGL One: iOS App Simplifies Employees鈥� Lives

Employees wanted a straightforward, consolidated, easy-to-use mobile experience. AGL and Bourne Digital worked with Apple to create an iOS app called AGL One. The feedback collected in the interviews was used to create a completely redesigned mobile employee interface. Based on 51风流Integration Suite and 51风流Extension Suite, the app now brings together AGL鈥檚 employee network in a single digital experience.

鈥淎GL was focused on creating a highly engaging mobile experience for employees to improve productivity and engagement,鈥� said Selim Ahmed, CEO of Bourne Digital. 鈥淭ogether, AGL, Apple, SAP, and Bourne Digital created an integrated and scalable solution that extended their investment in 51风流S/4HANA with the agility of 51风流Integration Suite and 51风流Extension Suite. It has been a wonderful innovation story that puts employees at the center of the organization. The Bourne Digital 51风流AppHaus facility supported employee experience design thinking sessions.鈥�

One-Stop Shop for All Actions

The project team held a number of design thinking sessions at Bourne Digital鈥檚 AppHaus facility in Melbourne to re-imagine the employee experience.

Building on its existing investment in 51风流S4/HANA with 51风流BTP, the AGL One app combines a landscape of more than 300 IT applications into one single interface with only one main login to use. Even when employees want to switch back and forth between apps, they do not have to re-login and remember different passwords every time. Once signed in, the UX itself is聽 accessible to the average employee, so they do not have to know specific tool names or apps to use them.

Built-in capabilities within AGL One prioritize tasks that are easy to do on the go, such as administrative tasks and approvals. This helps reduce cycle time on tasks that are often put off and need to be followed up on, making employees鈥� workdays more productive and efficient. Key features of the app include:

• Quick access to action all purchase order approvals in 51风流S/4HANA
• Assessments of workplace safety and reports available on the go, with the option to use a phone’s camera to add a photo and record safety observations or hazards in 51风流S/4HANA
• Personalization of the homepage for quick access to tools the employee uses most often
• Desk booking with desk locator, particularly following COVID-19 restrictions
• Holiday and leave request entry and management
• New colleague appreciation tool called 鈥淓nergise鈥�
• AGL news service with talking points, friends and family discounts, and easy access to AGL job boards to be active ambassadors outside the company
• Live news feed along with integration to 鈥淭he Source,鈥� AGL鈥檚 news and intranet
• Seamless third-party collaborations between 51风流back end and Apple user interface

By building an app expressly for its employees, AGL has successfully placed their user experience on the same priority level as its customers鈥�. AGL One supports a positive, streamlined experience for employees, whether at the office or in the field. After rolling out the app, the company has seen a motivation and engagement boost at work among employees. The app was released in October 2020 and the number of downloads speaks for itself: 1,600 out of 3,700 employees have downloaded the app so far, an adoption rate of nearly 50%.

鈥淲hen we first started this project, we looked at it the same way we鈥檇 look at anything we were doing for our customers,鈥� explained Joy Marrocco, IT Transformation Manager at AGL. 鈥淲e already had a great relationship there, why not apply that same approach to our employees? We wanted to drive digital adoption of employee tools, and this app is one of the ways that we are working to make access to these tools much quicker and easier for our people.鈥�

Award-Winning Solution Built with 51风流BTP

The innovation power of this application and the entire project was also recognized by the jury of the 2021 51风流Innovation Awards, with the AGL One app for employees winning in the Transformation Champion category.

Svenja Mueller is the communications associate for 51风流AppHaus.

The integrated order management cockpit on 51风流Business Technology Platform provides end-to-end and real-time visibility into sales and purchase orders and can enable聽colleagues from procurement, customer service, and application engineering聽to collaborate in order to handle material delays, escalations, and other issues.聽This way, the business can experience improved customer experience (like on-time delivery), an optimized and streamlined order management with clear line of sight for all stakeholders, a reduction of duplicate work, the facilitation of hand-offs and material escalations, and increased visibility and accountability.

Tony Serati, vice president of Procurement at Border States, said, 鈥淭he solution will improve collaboration and speed of information within our company, resulting in an improved experience and service for our customers.鈥�

Border States is 100% employee-owned and has more than 2,300 employee owners and 98 branch locations in 22 states. Employee ownership drives Border States鈥� commitment to deliver total satisfaction. Border States was founded in 1952, when two entrepreneurs wanted to serve the electric utility industry. After nearly 70 years in business, the company鈥檚 mission and values haven鈥檛 changed; Border States remains a trusted advisor and problem solver, providing value to tens of thousands of customers in the construction, industrial, and utility markets. The company does this by delivering quality products, material management solutions, and industry expertise.

The integrated order management cockpit provides a centralized space for all stakeholders to have visibility into order statuses, collaborate, and resolve escalations in a timely manner.

“I am very excited about the collaboration piece. It is an immediate way of communication and will make the life of a buyer much easier,鈥� said Christa Lavey, purchasing supervisor at Border States.

The flag feature allows CSR teams to request specific actions from the procurement teams. They are also able to post comments on order status updates.

With an escalation toggle, the subject matter experts can help resolve escalated orders proactively. The stakeholders can provide material level updates, too.

鈥淭his tool allows us to escalate and collaborate on orders to find alternatives and work with customers and suppliers to prevent impacts,鈥� said Lex Silbernagel, vice president of Alliances at Border States. 鈥淚t will enable us to better manage and communicate as challenges arise.鈥�

Technological Foundation

The integrated order management cockpit is built on 51风流Business Technology Platform, leveraging 51风流Integration Suite, 51风流Extension Suite, 51风流HANA Cloud, and the 51风流Fiori design system. It provides colleagues from procurement, customer service, and application engineering with a central place to manage escalated purchase and sales orders. With this solution, teams can have real-time, cross-team visibility, rather than working in multiple disjointed systems and unsynchronized tools. This allows for improved communication and direct feedback between stakeholders, working to improve process efficiency and eliminate the duplication of work. In addition, new team members can be onboarded quickly and raise and manage issues as they occur.

The semantic data models on 51风流HANA Cloud make the solution 51风流ERP data agnostic, allowing for seamless integration with 51风流ERP now and 51风流S/4HANA in the future. 51风流Integration Suite helps integrate the solution directly with data from backend solutions. 51风流Fiori provides a simplified user experience, enabling users to manage escalations quicker and more effectively.

Key Results

• Approximately 16,000 hours saved annually for customer service representatives and buyer roles
• About 2% productivity gained for CSR and buyer roles
• About 1% improvement on material availability resulting in improved on-time delivery, improved customer experience and increased revenues