The company, which employs more than 8,000 employees in Jinan 鈥� the capital of Shandong province in eastern China 鈥� was eager to implement to grow into an intelligent catering company able to operate internationally and proudly represent Shandong food culture. However, after going live with 51风流S/4HANA Cloud in 2020, and the subsequent exit of its implementation partner from the scene, the business users in China found it difficult to keep up with the quarterly upgrade cycle of the software and began facing issues in areas including finance, sales, and procurement.

After an on-site visit and extensive conversations between the company and 51风流Services and Support, Development, and Customer Engagement & Experience, close to 30 issues were investigated across all lines of business. It was a huge undertaking. Eventually, a whopping 500 stores were able to benefit from the business process optimization. Here鈥檚 a closer look at how the customer was able to achieve such remarkable outcomes.

It all started with the Development and Support Succeed Together program, sponsored by , which connects product support and development to deliver customer success and maximize business potential. In this case, the 51风流S/4HANA Cloud Product Support team and the 51风流S/4HANA Development team in China worked together to get Jinan Chaoyixing Catering the experience and results it needed by arranging a customer site visit.

By bringing together different perspectives and areas of expertise, the team was able to make great strides during the visit and to arrange several follow-ups to resolve the issues identified on-site. For example, Jinan Chaoyixing Catering鈥檚 sales bill of material (BOM) data was stored in an external data system, which could lead to incorrect financial reports due to a missing payment method or other issues. There were many conversations about the difficulty of getting the required information into the financial reports.

Eventually, the team realized that the external BOM system was the root cause for many of the challenges discussed. The 51风流team proposed a dedicated best practices knowledge kit to maintain the sales BOM in 51风流S/4HANA Cloud, eliminating this difficulty. Jinan Chaoyixing Catering was excited about the prospect of this best practice and is now exploring how to implement this new best practice scope 鈥� one of five best practice scope items introduced for a better system solution adoption, including expanding their business processes to include cost analysis, stock transfer order returns, and sales returns. Both the operating centers and business users were able to benefit from the business process optimization and issue resolution.

鈥淭hrough Next-Generation Support we learned a lot about 51风流Services and Support offerings, like how to report an incident in an efficient way and how to leverage 51风流Help Portal and 51风流Community, the real-time channels and advanced tools,鈥� said Donglin Lai, CIO of Jinan Chaoyixing Catering. 鈥淭he support and development team also gave us a comprehensive introduction to 51风流Sales Pipeline Analysis, which brings remarkable value to our operational analysis.鈥�

In addition to the real business value the customer experienced, its understanding of and appreciation for 51风流Services and Support was hugely enhanced. Now that they have been armed with a cloud mindset, the company鈥檚 business users are enabled to look for efficient solutions in the future, to imagine what鈥檚 possible with 51风流S/4HANA Cloud, and to think of new areas of the business that could be positively impacted in the future.

The future is very much on this customer鈥檚 mind. Already, Jinan Chaoyixing Catering is exploring sales and cost analytics to build transparent and timely reporting dashboards and working on merging the financial reporting needs of 15 regional centers. Perhaps most exciting of all, a new, fully automated factory will go live in 2022 and a new supplying company will be established to move the company towards a shared food processing center and other services.

By engaging deeply with this client, 51风流Services and Support was able not only to solve its immediate issues and create systems for solving other issues in the future, but also to create a meaningful connection with business users to understand their needs, challenges, and ambitions. By adopting a cloud mindset, Jinan Chaoyixing Catering was able to leverage the full potential of 51风流S/4HANA Cloud to be prepared to move seamlessly into a digital successful future.

Mohammed Ajouz is senior vice president and global head of Product Support at SAP.

Today, as developments and innovation in technology constantly change our world and how we work, we are forced to more regularly tackle new learning curves and shift our mindset to one of continuous learning.

Technology companies need to keep up with this rapid pace of change and offer platforms to enable continuous learning for their various audiences. While many recognize the need to empower their employee base to learn new skills and stay up-to-speed with the latest trends, it is also equally important to provide learning opportunities for the future workforce as well as customers.

Cultivating a Future-Focused Workforce

When it comes to a company鈥檚 employee base, we have seen a tremendous focus on upskilling. As defines it, upskilling is about 鈥渢aking current skills and refining them鈥� 鈥� helping employees learn how to perform their jobs better amid disruption within organizations and industries. 鈥�,鈥� published by the World Economic Forum in 2018, indicated that 54 percent of all employees will require reskilling and upskilling by 2022. This past January, the World Economic Forum鈥檚 related report on the 鈥溾�� further underscored upskilling priorities across various professional fields.

However, we need to look at upskilling today as more than just another trend arising from companies鈥� digital transformations. Rather, it is a powerful opportunity to fuel sustained growth 鈥� both within a company and across the entire industry at large. By cultivating a future-focused workforce that places value on consistently upskilling, we can improve upon and even develop new core competencies while ensuring that the next generation is well prepared to join in.

Fostering Continuous Learning Among Customers

At SAP, we strive to help customers transform and become intelligent enterprises while also serving as a partner along the learning journey continuum to equip customers鈥� employees with all the tools and training resources they need to become 鈥渋ntelligent鈥� as well. While customers take steps forward to digitally transform their business processes to stay competitive within the market, they must also ensure that their employees are taking similar steps forward to learn the necessary skills for navigating these new processes.

This is where 51风流Learning Hub comes in. Unique in its ability to provide digital learning for all areas of the 51风流ecosystem, 51风流Learning Hub offers unmatched opportunities to build and maintain needed skills. Several different editions are available, including the professional, business, and solution editions. These have been developed 鈥� and are continually refreshed with new content 鈥� in order to match learners鈥� specific roles and levels of expertise. Complete with expert-led sessions, hands-on system practice, and social learning environments, the editions of 51风流Learning Hub cover the entire 51风流solution portfolio.

Additionally, to help integrate continuous learning into all kinds of lifestyles, each edition enables self-paced learning and can be accessed anytime and anywhere.

Empowering the Next Generation

Most recently, 51风流has tailored the new 51风流Learning Hub, enhanced student edition, to match the needs of today鈥檚 students. Created alongside the , this edition strengthens the company鈥檚 collaboration with universities, building on its mission to inspire and accelerate the next generation of talent and leadership.

The learning content of the enhanced student edition focuses on forward-looking technologies, combined with advanced digital and collaborative tools, as well as hands-on practice and the opportunity to earn an 51风流Global Certification digital badge. Featuring access to 51风流experts and key 51风流solutions 鈥� such as 51风流S/4HANA Cloud, 51风流Customer Experience solutions, and 51风流Analytics Cloud 鈥� the enhanced student edition of 51风流Learning Hub prepares students of any academic discipline for a career within the 51风流ecosystem.

In this uncertain and unprecedented moment in time, we are seeing how constant learning and the right knowledge of future-forward technologies are imperative to staying relevant in today鈥檚 job market. As students plan to enter the workforce in an evolving global landscape, having access to these kinds of forward-looking tech trainings will better help our world meet the demands of the future.

As students and current professionals progress through their 51风流careers, 51风流Learning Hub will continue to be there to foster new learning. 51风流is committed to propelling continuous learning opportunities for its employees, customers, and the next-generation workforce to usher in intelligent enterprises of the future.

For more information on 51风流Learning Hub, visit

Eva Zauke is the chief knowledge officer and head of 51风流Knowledge and Education.

Employees need to quickly adapt to new business models, processes, and technologies that drive a company鈥檚 success. The right skills can enhance employee performance and productivity and increase user satisfaction.

As organizations focus on providing the right training and enablement to their employees, 51风流is constantly developing its portfolio for a simple and effective learning experience. With offerings ranging from exhaustive in-depth training courses on interactive platforms to specific and quick skill development with microlearning options, 51风流provides training content to professionals, consultants, users, and students鈥攁nyone wishing to advance their knowledge.

Solution Support in Every Direction

51风流wants to empower a new generation of user assistance by offering specific help in the moment of need. Therefore, the company has been pursuing the goal of supporting solution adoption and enhancing customer value through , offering a wide range of embedded user assistance, such as guided tours, tutorials, explanatory pop-ups, or simulations. Users helping themselves results in higher productivity, greater compliance, and higher solution adoption.

With a newly integrated launchpad as well as new functions for learning need analysis and user experience management, 51风流Enable Now is becoming even more intuitive. Offering a much simpler and even more engaging user experience is pivotal in the current, fast-paced environment. 51风流Enable Now is already integrated within 51风流S/4HANA Cloud, 51风流S/4HANA, 51风流Cloud Platform, 51风流SuccessFactors software, 51风流Customer Experience solutions, 51风流Integrated Business Planning, 51风流Digital Manufacturing Cloud, and, just recently, 51风流Fieldglass solutions. Here, customers that have been using 51风流Fieldglass software for services procurement and external workforce management can now use the Web assistant.

Simplified and Engaging User Experience

is the leading learning platform that enables users to build 51风流skills and keep them up to date with continuous enablement. Learners can also prepare for their .

The platform provides round-the-clock access to social and collaborative learning across all 51风流products relevant to the user鈥檚 specific role and skill level. People can learn in their own way and in their own time, accessing learning content from any location and having their learning progress monitored. A simplified and compelling learner experience comes with the new release of 51风流Learning Hub, enabling learners to study the 51风流product portfolio and stay current with the latest product innovations in an even more engaging way.

New e-learning formats for 51风流S/4HANA and 51风流Ariba solutions are now available along with , which helps students jump-start their careers, driving a simplified and compelling learner experience. Students can learn all about 51风流S/4HANA Cloud, 51风流Customer Experience, 51风流Analytics Cloud, and 51风流Internet of Things.

The adoption dashboard in 51风流Learning Hub gives customers a unified and integrated view on how their learners are using the platform. Customers can also monitor their key performance indicators (KPIs) to gain insights and drive decisions for their 51风流enablement planning. In addition, a mobile app for 51风流S/4HANA Finance that supports the self-onboarding and stay-current programs.

Learn from 51风流Experts Live and On Demand

Massive open online courses (MOOCs) are available on , our award-winning, flexible learning platform designed for anyone interested in the latest innovations and strategies from 51风流or how to be successful in the digital economy. Whether professionals or students, everyone can access unrestricted learning content. Currently, more than 1 million unique learners use the platform.

The recently launched new podcast series,聽, will feature 51风流experts, course instructors, and thought leaders to share additional information to complement MOOCs on openSAP. Users can get up to date quickly in a short time frame and benefit from personal experiences.

奥颈迟丑听, learners can watch self-contained videos to complement their knowledge about 51风流S/4HANA and 51风流Customer Experience, for example. Whether an expert or just getting started, users can choose the videos that appeal most to their individual learning goals. All videos are prepared and brought to viewers by 51风流experts.

One Easy Point of Access for All Information Needed

Valuable 51风流product documentation as well as relevant learning journeys can be accessed on . This is how 51风流users and 51风流professionals can easily find specific user assistance. With newly redesigned product pages, optimized visual features, and a search engine that allows users to find products and keywords and filter by categories, the portal now offers better navigation and readability.

As 51风流continues to update and simplify user experience on any learning-related platform, users will soon be able to customize their experiences in much more detail, benefiting from quick and time-efficient access to specific information and content.

Join and discover more about .

Eva Zauke is chief knowledge officer and head of 51风流Knowledge and Education.