Among the many announcements at 51风流Sapphire in 2025, the company unveiled new innovations, partnerships, and integrations that can deliver real-time, proactive assistance. For example, SAP鈥檚 AI copilot Joule is now available to users across 51风流and non-51风流systems. 51风流also expanded its agentic AI footprint across 51风流Business Suite by introducing Joule Agents for multiple use cases and an evolving AI Foundation as the AI operating system designed to simplify development, enabling developers to build, deploy, and scale solutions with ease.

The impact of AI on the delivery of customer support at SAP

As announced in Q2 this year, SAP鈥檚 simplified, tiered, services-and-support engagement model will be generally available in early 2026. Here, SAP鈥檚 customer support is a centerpiece of the Foundational Success Plan, delivered via the proven 51风流Enterprise Support offering included in every 51风流cloud solution subscription. The Foundational Success Plan can support in-house teams by helping to onboard and run solutions, keep business continuity, and drive ongoing value. It includes customer self-service options, application lifecycle management solutions centered around 51风流Cloud ALM, and preventative mission-critical support. With the plan, 51风流turns on Joule for a customer鈥檚 business and supports the team ramp-up with learning journeys for 51风流Business AI.

When it comes to customer support in general, agentic AI can redefine the support process by moving beyond scripted responses and basic automation. It can assess situations, make decisions, and take action鈥攐ften before the customer even knows there鈥檚 an issue. SAP鈥檚 customer support harnesses agentic AI to help deliver smarter assistance, faster resolutions, and a stronger human鈥搕ech partnership.

We focus on elevating support experiences for customers and improving support delivery for engineers by employing a combination of agents and assistants. For example, we use autoresponders and smart log analyzers to help process issues, while configuration advisors, language services, and proactive notifiers can guide customers toward self-service solutions. At the same time, our support engineers rely on co-pilots to help summarize cases, recommend solutions, escalate using intelligence, assist with communications, and create a continuous feedback loop for learning. For strategic customer support, we use tools like feedback collectors to help capture customer insights and channel recommenders to help ensure that every interaction is handled in the right channel. Together, these innovations can redefine support as faster, smarter, and more human.

The impact for customers

When it comes to 51风流Business AI, we build trust and create customer confidence by being relevant, reliable, and responsible. Unlike traditional AI that only suggests answers, agentic AI can reason, decide, and take action. For customers to feel confident, they expect accuracy, reliability, and transparency from the system.

As we support and guide our customers, we recognize that while agentic AI is a game-changer, it is not a magic pill. Coupled with ethical and responsible AI, real impact comes from SAP鈥檚 business expertise and a deep understanding of what our customers truly need. When knowledge is combined with AI to infuse autonomy and interoperability in our agents, we can unlock the ability to simplify processes, remove friction, and deliver experiences that feel effortless.

AI technology amplifies human insight and delivers delightful user experiences, but when it comes to business AI, it is our domain expertise that fuels 51风流Business AI into a tool for creating genuinely easy, productive, and meaningful experiences for our customers.

Stefan Steinle is executive vice president and head of Customer Support & Cloud Lifecycle Management at SAP.

Here, she shares about how the pair work together to help supercharge customers鈥� digital transformations.

Q: Can you give a little background on 51风流Business Transformation Center?

A: 51风流Business Transformation Center was envisioned as a one-stop shop for customers that want to transition from 51风流ERP Central Component (51风流ERP) 6.0 to 51风流S/4HANA. The challenges to such a transformation are, of course, numerous and daunting. Customers need to cull current data, pull together fragmented tool sets, line up the right human resources, and keep an eye on time to value.

With 51风流Business Transformation Center, we鈥檝e done our best to bring together the latest functionality and expert guidance to smooth the way 鈥� in a single, powerful software-as-a-service (SaaS) offering. And 51风流Business Transformation Center is easily accessible, deployed on 51风流Cloud ALM atop 51风流Business Technology Platform (51风流BTP). It comes with any implementation of RISE with 51风流or any cloud solution from 51风流and can be ready to use in less than half an hour.

Q: Where can customers go for further details?

A: The support materials at include a quick summary of features and benefits, along with the .

Q: What does 51风流see as the core mission of 51风流Business Transformation Center?

A: Kilian Carolan from the Premium Hub 鈥� CoE Ireland Data Management has described the mission this way: 鈥淭o play an active part in the 51风流S/4HANA adoption journey by supporting key data management and data migration topics and to serve as the trusted advisor for our customers.鈥� He continues to explain that we do this through end-to-end support, including hands-on execution, optimization, transformation, upgrade, and migration of Big Data and data platforms. In short, we apply our vast portfolio of enterprise information management and landscape transformation tools, methodologies, and processes to the customer鈥檚 unique transformation scenario.

Q: Where are we in the ongoing evolution of 51风流Business Transformation Center?

A: Our first step was to help customers fully understand the structure of their 51风流legacy systems through the digital blueprint. This supplied the background they needed to begin scoping the transformation project. And now we鈥檝e completed the second step for moving data across to the target system 鈥� with lean selective data transition for 51风流S/4HANA.

Q: What exactly does the lean selective data transition for 51风流S/4HANA do?

A: Data transformation is traditionally a highly complex undertaking, and we鈥檝e made a huge dent in that complexity. Right at the start, lean selective data transition for 51风流S/4HANA helps radically reduce the decision-making efforts involved in choosing data to migrate. The underlying principle is to provide smarter suggestions and fewer difficult choices through market-leading services and tools 鈥� and end-to-end advice on making the most of them. That approach helps customers ensure that they only move data that will continue to be useful, reducing the volume of data for the testing and go-live phases and accelerating the transition exponentially.

With lean selective data transition for 51风流S/4HANA, customers can pare down 51风流legacy data and bring the target system live with a clean data foundation. In combination with the digital blueprint, lean selective data transition for 51风流S/4HANA can give 51风流Business Transformation Center the power to do all the heavy lifting of accessing source systems; extracting, transforming, and loading relevant data; and validating data for completeness, consistency, and correctness.

Q: What types of data can customers choose to exclude from the transfer?

A: For example, they could decide to completely ignore obsolete company codes, such as data for companies they have since divested or which are no longer in use.

Q: What does the wider market see as the single most revolutionary aspect of lean selective data transition for 51风流S/4HANA?

A: For the very first time, 51风流provides standard functionality not only for complete rebuilds, greenfield implementations, system conversions, or brownfield implementations, but also for projects somewhere in the middle. This is a third path, if you will, and it鈥檚 a holistic approach to the big transformation from 51风流ECC 6.0 to 51风流S/4 HANA Cloud Private Edition.

Q: Can you take us a little deeper into how lean selective data transition for 51风流S/4HANA works and how customers can benefit?

A: With the 51风流Readiness Check tool for 51风流ERP usage and data profiling, we can collaborate with the customer to read the data from the source system and identify legal entities that are no longer in use or will soon be obsolete. 51风流Business Transformation Center then can propose that these entities and the associated data are “removed from the scope” before starting the data transition and can provide clear instructions on how to do this. It can also help to identify customer-specific data in the 51风流legacy system. Here, too, the customer has the option of leaving this data behind on the way to 51风流S/4HANA to support its clean core strategy and move closer to the standard again.

Both these jobs would previously have meant time-consuming manual work for the solution architect 鈥� and higher costs and longer time to value for the customer. With the addition of lean selective data transition for 51风流S/4HANA to the already popular functionality for digital blueprinting, 51风流Business Transformation Center can now provide optimal support and transparency in each phase of the transformation project. It helps customers analyze the source system, define migration scope, create migration cycles, and finally transform the leaner body of data they鈥檝e elected to move across. From strategy to execution, we serve as a trusted partner, helping to ensure that every step of the way leads to meaningful insights and sustainable results. And that lowers both total cost of implementation (TCI) and total cost of operation (TCO).

Q: What have customers been saying about lean selective data transition for 51风流S/4HANA?

A: Long-term partner BMW Group, for example, has told us, 鈥淭his feature significantly speeds up our evolution into an intelligent enterprise by applying sustainable and efficient solutions and methodologies.鈥�

Karin Baeumler is part of Go-to-Market, Business & Data Transformation Solutions, at SAP.

That’s why Jowat looked to empower its technicians to prioritize work more effectively, manage inventory and costs more efficiently, and make smarter strategic decisions about asset investments.

Avoiding Sticky Situations with Effective Maintenance

The production line sits at the heart of any manufacturing company. If production misses a beat, the whole business feels the impact. And if a breakdown takes production offline, the consequences can be both operationally and financially disastrous. That鈥檚 why , one of the world鈥檚 leading suppliers of industrial adhesives, takes plant maintenance very seriously. As a key supplier to the furniture, packaging, textiles, automotive, and electrical industries, any delay in delivering its products could cause significant disruption and potentially cost the company and its clients millions of Euros. So, it鈥檚 vital that all production line equipment is always properly maintained.

Natanael Hernandez, 51风流manager at , explained: 鈥淎dhesive manufacturing is particularly challenging because of the nature of the product. Our machines need regular and thorough cleaning to avoid contamination between batches. Hot glue can be hazardous to work with, so safety is critical. And to meet our environmental goals, we aim to recycle as much of the water and oil we use as possible, which adds to complexity and cost of labor.鈥�

To keep operations running smoothly, Jowat鈥檚 maintenance teams need to do more than just corrective break/fix maintenance. Regular inspections and preventive maintenance are key for technicians and supervisors. Moreover, many of the company鈥檚 production line machines rely on expensive components that take months to manufacture, so inventory management is vital to ensure that technicians always have the parts they need. And in the bigger picture, Jowat also wants insight from maintenance processes to feed into strategic decision-making. 鈥淲e realized that if we could gain more insight into the total cost of maintaining each of our production line machines, we could make better decisions,鈥� said Hernandez. 鈥淔or example, does it make financial sense to keep this line running, or should we replace it with something more efficient?鈥�

It was clear that with a deeper understanding of its maintenance and inventory processes, the company could streamline the management of its plants and make smarter investment decisions. That鈥檚 where 51风流came in.

Digitalization Transforms Asset Management

Until a few years ago, Jowat relied on a legacy application to manage maintenance tasks. The system was not integrated with the company鈥檚 core 51风流applications, so technicians and supervisors had to manage their daily tasks manually. 鈥淭he paperwork made it impossible to track time and labor costs, and it was difficult to establish an audit trail,鈥� said Hernandez. 鈥淪o, we decided to introduce the 51风流Enterprise Asset Management solution (51风流EAM) to digitalize and standardize our maintenance processes.鈥�

Integrated with Jowat鈥檚 core software for inventory, purchasing, sales, and cost accounting, 51风流EAM introduced a more formal process around the creation of maintenance work orders. The solution also provided an inventory management system that enabled Jowat to manage its stock of spare parts. 鈥淔or the first time, we had an accurate view of our inventory, as well as the cost and lead time for ordering replacements,鈥� said Hernandez. 鈥淭his makes it easier for us to maintain appropriate reserves and gives visibility to other companies within the Jowat group. So, if a plant in Germany needs a part that we have in stock in the U.S., they can see it and buy it from us straight away instead of waiting months for the manufacturer to ship it to them.鈥�

51风流EAM was a big step forward for the maintenance team, but its user interface was designed for power users sitting at full-sized screens, not mechanics and electricians working on the factory floor. 鈥淲e needed something simpler and more streamlined that our technicians could use on their mobile devices,鈥� explained Hernandez. 鈥淎t the same time, we wanted to be able to track the work they were doing more accurately.鈥�

Jowat discovered the , which is part of the SAP鈥檚 industry cloud. 鈥�51风流Service and Asset Manager was exactly what we were looking for. We loved the simplicity and it was a great fit for our business processes. As soon as our technicians saw the new application, they wanted to work with it. Now, our technicians and supervisors have an intuitive mobile app that gives them the visibility and control they need to maintain our production line equipment more efficiently,鈥� he added.

Working with , an experienced 51风流partner, Jowat launched the new mobile app at its U.S. plant and planned a global rollout for its manufacturing sites in Germany, Malaysia, and China. So far, 21 technicians are using the app on their iPad Mini devices, while seven supervisors can choose between using the app on their iPhone or logging into the main 51风流EAM interface. To help ensure smooth adoption of the solution, Jowat is also working with the team.

Doubling Productivity with an Intuitive Mobile Solution

With , Jowat鈥檚 technicians can see all corrective and preventive maintenance work orders assigned to them immediately, so they can organize their work more effectively. For example, if they are assigned several tasks on the same machine or in the same area of the plant, they can do them all at once instead of spending time going back and forth. For supervisors, the app helps make it easier to understand the status of open work orders and prioritize more efficiently. They can move more urgent tasks forward or put less important ones on hold and, crucially, they can document the reasons for their decisions. If a work order can鈥檛 progress until a replacement part has been delivered, it鈥檚 immediately clear why the job is on hold.

Since the launch of the 51风流solutions for asset management, Jowat has seen a reduction in total downtime on its production lines. Moreover, productivity has effectively doubled. Before the implementation, around 45% of work orders in the system were actively worked on by technicians. Today, that figure has risen to around 85%-90%. At the same time, the maintenance backlog has been reduced by 75%, from three months to around three weeks. 鈥淎 three-week backlog is probably optimal for our business, because there will always be a proportion of tasks that have to wait for a viable maintenance window,鈥� explained Hernandez. 鈥淭he key thing is that the backlog doesn鈥檛 increase 鈥� once we got it down to three weeks, it has never crept back up again.鈥�

The app can also provide new capabilities for reviewing and approving completed work orders. Technicians can use their mobile device to take pictures of the before and after state of the assets they are working on to document the repairs they have made. And if during a maintenance visit a technician notices a problem that hasn鈥檛 been reported yet, they can take a photo or video and send it directly into 51风流EAM to generate a new work order. Inventory management is simpler, too. Whenever stock of a required component falls below a minimum threshold, the system can automatically trigger a purchase requisition to order replacements. 鈥淏efore, we didn鈥檛 know what we were spending on spare parts,鈥� added Hernandez. 鈥淣ow, we can allocate costs to specific lines and even specific machines. With full visibility of the cost of parts and labor, we can make much more informed decisions on whether to continue maintaining an asset or replace it with a newer, more efficient machine.鈥�

Expanding Functionality in the Future

In the future, Jowat hopes to build on the success of this project by expanding its use of  to introduce calibration capabilities. The company is also evaluating introducing the , as well as taking advantage of the predictive material and resource planning functionality in .

鈥淎t the moment, our focus is on maintenance, but we know there is so much more we can do,鈥� concluded Hernandez. 鈥淲e鈥檙e excited to work with 51风流and great partners like AG to explore the possibilities.鈥�

Karin Fent is senior director of Global Customer Success, Digital Supply Chain, at SAP.

Feeling a bit overwhelmed or uncertain about this transformation process is normal. Those feelings are the reason tools and guidance are available to help you plan and execute a smooth transition to 51风流S/4HANA Cloud. Get the best possible support in understanding your data and visualizing the ways you can transform it.

Simulate How You Would Transform to the Future State

An important step in any transformation is to understand all the data and data objects that are underneath. This is where the new, cloud-based solution comes into play. This solution helps guide you through the relevant steps required for your business transformation and data migration.

51风流Business Transformation Center also helps make sense of the data that鈥檚 in your systems, so you understand your transformation needs. You can look at the existing data, analyze the data objects, and then scope your business and data transformation project. The first feature of 51风流Business Transformation Center is the digital blueprint, available as of March 2023. Based on data-driven guidance, it can enable you to define the migration and transformation scope from 51风流ERP Central Component (51风流ECC) to 51风流S/4HANA Cloud, private edition or on premise. Next steps would be the transformation of the data and finally the verification.

51风流Business Transformation Center can give you a streamlined and holistic approach to help manage your data transformation challenges with less effort and more satisfaction. It helps simplify, accelerate, and safeguard the project鈥檚 data stream with ready-to-use content, data-driven insights, and recommendations. It鈥檚 a software-as-a-service (SaaS) cloud solution powered by , the strategic cloud-based solution helping customers manage their entire application lifecycle. 51风流Business Transformation Center is included in 51风流Cloud service subscriptions and the 51风流Enterprise Support services.

Have Confidence in Your Decision

51风流Business Transformation Center comes with content and methodologies that can guide you through the necessary steps of data transformation 鈥� and guidance means quicker decisions with reduced complexity, effort, and risk. Overall, there can be an efficiency gain, which can translate into a shortened timeline of your transformation project. You should now feel confident in your decision and move to 51风流S/4HANA Cloud.

Read more about how to plan your 51风流S/4HANA Cloud transformation with .

Regina Postman is part of Customer Support and Innovation Communications at SAP.

As a partner to countless companies undertaking digital transformations, 51风流is constantly delivering best-in-class solutions to help unlock that value for customers. A key element of this process is listening to 鈥� and taking seriously 鈥� the needs expressed by customers. As a result, 51风流is now reimagining, simplifying, and sharpening its services and support portfolio by pivoting to focus heavily on adoption and consumption.

is built for the cloud, designed to help customers realize value fast and achieve lasting success. To achieve customer lifetime value is the central goal behind all the changes. It is designed to support customers throughout their journey with SAP, in cloud, on-premise, and hybrid environments. The portfolio also includes services built specifically for partners, to help them supplement and build their capability and capacity and help ensure customer success with 51风流by their side. The new services and support portfolio from 51风流combined with services from the ecosystem can help customers receive the best of 51风流and its partners.

With the introduction of the reimagined portfolio, which is characterized by , , and , it has never been easier to engage with 51风流and to take advantage of project-specific services and mission-critical support. The new portfolio follows the establishment of the Cloud Success Services organization earlier this year.

An Experience for Every Customer Need

51风流introduces success experience levels, which consider the needs of each customer, their desired business outcomes, and their growth timeline. They address the fast and successful adoption and usage of the solution. This is achieved by combining the existing portfolio with new services to create a holistic and comprehensive experience across the customer journey.

With the subscription to a cloud service from SAP, customers can receive a unique experience. The new portfolio offers the possibility to choose the level of intensity of interaction and support from 51风流while also adding in additional services to help customers with the exact need they have wherever they are in their adoption journey.

Existing and well-established offerings, such as , , and , will remain and continue to evolve, serving as the basis of these success experiences. For example, 51风流Preferred Success will cover private cloud deployment models in addition to public cloud. New offerings are also being added, such as or .

51风流offers three new success experience levels, considering customer needs and deployment approaches.

Essential Success Experience

Centered around , 51风流provides all customers with a rich foundational onboarding and support experience focused on proactive mission-critical support, fast time to first value, collaboration, innovation, application lifecycle management, enablement, self-paced educational offerings, and best practices. Embedded launch activities are included in a cloud service subscription from SAP. This will help customers prioritize and launch the functions that add value, so they and any partner they choose can focus on results, instead of reinventing what鈥檚 already been done.

Advanced Success Experience

Leveraging 51风流Preferred Success, the advanced success experience level delivers a personalized solution and process expertise for cloud solutions from 51风流backed by enhanced support service-level agreements. It is a personal road map for everything from workflows to user experience to culture. 51风流Preferred Success provides advanced focused guidance to help customers yield more value from 51风流solutions and continuously improve business outcomes. It is a customized vision that can convert metrics and milestones into a tailored success plan. A customer success partner helps customers take full advantage of their 51风流solutions.

Select Success Experience

The select success experience level is tailored to the customer鈥檚 individual transformational needs and outcomes. It鈥檚 a complement to the ongoing, solution-specific essential or advanced success experiences from SAP. It helps drive optimization and value realization of end-to-end, multi-solution business landscapes. Customers can choose a full multi-year strategic engagement with 51风流based on 51风流MaxAttention, shorter-term engagements focused on key compelling business events with 51风流Business Journeys, or a combination of both.

To address specific business challenges, 51风流offers , which combine expertise and insight from across 51风流into targeted packages with a specific scope, timeline, and cost. 51风流Business Journeys can address different aspects of business challenges 鈥� from planning to execution or from quality assurance to education and guidance.

In addition, within the select success experience level, 51风流MaxAttention is available, which is the most comprehensive, transformational, and strategic engagement experience 51风流offers. It can deliver hands-on, in-depth expertise designed to help build a long-term innovation plan 鈥� working to tackle the complex challenges that span the systems, teams, and processes a customer鈥檚 business depends on.

Success Extensions and Success Services 鈥� Tailor Your Experience

In addition to the three success experience levels, 51风流offers that can be combined with different experiences to help provide additional pre- and post-go-live and cloud optimization services for overall success with solutions at scale. With this, the customer can adjust to create the optimum customer experience at any given time for their business and on their journey.

In addition to success experiences and success extensions, customers can handpick individual to address the needs for larger transformations, highly complex scenarios, or introducing new technologies. 51风流can also provide extension services to the ecosystem to help enable and enhance their customers.

Success in the Ecosystem

The new portfolio represents a huge leap forward in understanding the needs of customers and how to help them achieve the outcomes they need to be successful. It also focuses on the success of the entire 51风流ecosystem, which is more important in the cloud than ever before. 51风流is developing partner success services that will enable partners to support customers throughout their lifetime experience with SAP.

This next-generation service and support portfolio will evolve over time, taking a transformation journey itself. It will be an exciting time to be part of the 51风流ecosystem, marking the start of a new era of working together to create continuous value for customers, right from the start.

Claudio Muruzabal is president of Cloud Success Services at 51风流SE.

The cloud-based portfolio offers 51风流customers new experiences, extensions and services to address their individual needs and makes it easier for them to engage with 51风流at their own pace. Customers can take advantage of project-specific services as well as proactive and mission-critical support within the portfolio.

The reimagined portfolio is designed to support customers throughout their journey with SAP, in cloud, on-premise and hybrid environments. It follows the announcement earlier this year of the establishment of the Cloud Success Services organization.

鈥淏acked by 50 years of expertise, our services and support professionals work together with customers and their partners to help realize results rapidly and deliver continuous innovation,鈥� said Claudio Muruzabal, President, Cloud Success Services, 51风流SE. 鈥淲hether customers are implementing something new, taking a legacy system to the cloud or transforming how their business works, we鈥檙e committed to helping them design and apply the right solutions across the business lifecycle. No matter where they are starting, how big they are or how fast they need to move, we offer a portfolio to fit what our customers need to unlock the value of their 51风流solutions.鈥�

SAP鈥檚 well-established offerings, including , and , and others will remain and continue to evolve and provide the foundation of the company鈥檚 success experiences. New offerings, including and offerings, have been added to update the portfolio.

An Experience for Every Customer Need

To help provide customers with maximum flexibility, 51风流offers three new levels of success experience 鈥� essential success experience, advanced success experience and select success experience. Each level considers individual customer needs and deployment approaches. All three levels are designed to prepare, guide and engage customers to accelerate their implementations of the 51风流software platform and achieve lasting success.

Essential Success Experience

Centered around 51风流Enterprise Support, the essential success experience level provides a rich foundational onboarding and support experience across the 51风流solution landscape for customers. It focuses on proactive, mission-critical support, application lifecycle management, and fast time to first value. Embedded launch activities complement the cloud editions of 51风流Enterprise Support to help customers prioritize and accelerate functions that add value faster, so they benefit from what鈥檚 already been completed.

Advanced Success Experience

Leveraging 51风流Preferred Success, the advanced success experience level delivers personalized solutions and process expertise for cloud solutions from 51风流backed by enhanced support service-level agreements. It is a personal road map for everything from workflows and user experience to culture. 51风流Preferred Success provides advanced focused guidance to help customers gain more value from 51风流solutions and continuously improve their business outcomes. It is a customized vision that converts metrics and milestones into a tailored success plan. A customer success partner helps customers take full advantage of their 51风流solutions.

Select Success Experience

The select success experience level is tailored to customers鈥� individual transformational needs and outcomes. It helps drive optimization and value realization of end-to-end multisolution business landscapes. Customers can choose a full, multiyear strategic engagement with 51风流based on 51风流MaxAttention or shorter-term engagements focused on key compelling business events with 51风流Business Journeys, or a combination of both.

Add and Choose for a Tailored Experience

In addition to the three success experience levels, 51风流is offering that can be combined with the three experience levels to provide pre- and post-go-live cloud optimization services. Customers can always choose individual to address their most pressing needs, whether they are engaged in large transformation projects, complex scenarios or the introduction of new technologies and products. Partner-only services are available to enable and enhance customer offerings.

51风流plans to continue to develop the portfolio as customers grow their businesses in the cloud. The enhanced offerings mark the start of a new era of enhanced customer and 51风流ecosystem collaboration.

Visit the 51风流News Center. Follow 51风流on Twitter at .

About SAP

SAP鈥檚 strategy is to help every business run as an intelligent, sustainable enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 51风流customers generate 87% of total global commerce. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥� businesses into intelligent enterprises. 51风流helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥� without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 51风流helps the world run better and improve people鈥檚 lives. For more information, visit .

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This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ.听 Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP鈥檚 2021 Annual Report on Form 20-F.
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Time is no one’s friend 鈥� and businesses know it. So gone are the days of being content with doing what the competition is doing, just slightly better. Instead, companies want to make the most of every moment, adapting their value chains to new markets, industries, and ecosystems before anyone else does.

For 51风流customers seeking a first-mover advantage, the flexibility and independence gained through 听(51风流BTP) are essential elements of transforming business operations and preparing for a digital future. The platform supports the four fundamental pillars of digital innovation that help ensure success in the cloud: database and data management, analytics tools and services, intelligent technologies, and application development, extension, and integration capabilities.

Depending on how the services are combined, organizations can deliver incredible transformations that leave competitors scrambling to catch up. But first, you are faced with a wide range of capabilities and services to determine the optimal mix to fulfill your unique vision or preferred business scenario.

How can you understand everything that 51风流BTP offers and move forward quickly and successfully? With听, you can access critical guidance on the platform’s current and future state and connect those insights to your digital transformation, cloud adoption, or technology expansion.

Securing the Foundation for Continuous Innovation

51风流Enterprise Support value maps lay out the knowledge, skills, technologies, and services needed to address specific business challenges at any given time. The value maps can enable you to achieve meaningful results and unlock new potential for growth with 51风流BTP through learning opportunities that include prescriptive guidance, high-impact learning, social collaboration forums, and direct access to 51风流experts made available in the value map for 51风流BTP. With regular articles posted every week by experts, you will keep your team up-to-date with new tools, services, and features and can keep the technical foundation strong for your company.

Prescriptive Guidance

The value map for 51风流BTP features a catalog of structured content for all four pillars that includes more than 350 empowerment materials and services. For each request, our 51风流experts will provide you with guidance on the platform’s solutions, tools, and services that should be used to deliver expected outcomes, help ensure business-wide adoption, and support the new process, application, or capability.

The content is designed to address the needs of the majority of our customers, including basic information on the latest updates and additions to 51风流BTP and cloud-focused offerings from SAP. This information gives you a foundational understanding of how your business can realize the platform’s full potential 鈥� whether moving to the cloud, expanding your cloud footprint, or extending existing solutions and functionalities.

High-Impact Learning

The program also gives you access to 17 learning journeys to explore, filter, and access a curated set of learning assets and services on the four pillars of 51风流BTP. Every journey presents a block of interactive learning modules that provide the knowledge and nurture the skills needed to help realize successful deployment, use, and security of technologies, tools, and services from 51风流BTP.

Social Collaboration Forums

Through the 51风流Enterprise Support value map for 51风流BTP, you can gain invaluable access to a dedicated and collaborative community. Our 51风流experts and industry peers will quickly provide you with an answer on questions related to database and data management solutions, analytics tools, intelligent technologies, and application development, extension, and integration.

The value maps serve as a one-stop shop for the latest information on 51风流BTP. They house a library of self-consumable resources 鈥� such as articles, best-practice documentation, guided demos, and informational videos 鈥� that technology experts and business practitioners alike share with the community.

Direct Access to Experts

For more personalized, one-on-one guidance, you have the option of requesting a call to get an expert recommendation tailored to your needs. Additionally, 51风流experts are also available through live webcasts, where Q&A sessions allow you to ask about your particular topic. This differentiates value maps because it鈥檚 more than just a customer community for peers to exchange information.

Becoming Empowered 鈥� Not Overwhelmed 鈥� by Technology

Working with a broad portfolio like the one offered through 51风流BTP can be overwhelming at first. While no organization uses its entire portfolio at once, the platform does provide immediate access to the technologies and services you need to help deliver outcomes your customers expect, the experiences your employees need, and the future your business envisions.

And with the support and guidance of the 51风流Enterprise Support value maps, you can satisfy all those requirements with a clear and direct path to true transformation.

To get started, request access to or join the if you already have access. Then, you can subscribe to our value map for 51风流Business Technology Platform to start getting the full benefits of the platform.

Olga Tregub is global functional lead of 51风流Business Technology Platform, 51风流Enterprise Support Value Maps at SAP.

Innovations are always top of mind for companies 鈥� especially 51风流customers. But you won’t find them musing future-minded technology trends such as quantum computing, neural interfaces, or nanotechnology. Instead, they are accomplishing extraordinary feats and delivering meaningful outcomes with existing technology and expertise.

Certainly, every business has a story of exceptional innovation to tell. And I am proud to share those of our customers 鈥� some of which were recognized by 听in 2021 for making the world better with assistance from 51风流Services and Support offerings.

Enhancing Scale and Performance for Heavy Data Workloads

When under pressure to meet regulatory requirements, deliver higher margins, and improve customer experiences, companies must improve how they manage increasing volumes of data. But all too often, the limitation of an on-premise landscape does not allow the flexibility, agility, speed, and cost-effectiveness to meet that challenge.

For one of the 51风流Innovation Award winners, the answer was found in a proof of concept created through a joint effort between 51风流and Google Cloud.听听(PayPal), which adopted Google Cloud as its core IT partner, chose a combination of Google Cloud and 51风流S/4HANA for financial products subledger on a 96 TB scale-out configuration of 51风流HANA. The innovation leveraged Google Cloud’s expertise in building scalable, distributed systems and SAP’s relentless focus on delivering mission-critical business process automation.

Bringing the best of 51风流and Google Cloud engineering together, PayPal can benefit from groundbreaking capabilities with higher performance, lower costs, and more flexibility. The technology platform company now runs one of the world’s largest scale-out clusters of 51风流HANA. And in return, it accelerated query runtime by 40 times through parallelization, reduced its memory footprint by 78% with dynamic data-tiering techniques, and experienced 24 weeks of continuous operations with zero downtime.

Achieving Health Goals Through Process Standardization

During the COVID-19 pandemic, businesses were concerned with maintaining operational continuity and keeping pace with demand while ensuring a safe and healthy environment for their workforce. However, as one of our award finalists discovered, a complex IT infrastructure involving multiple disparate enterprise resource planning (ERP) systems prevented the ability to run as quickly as possible.

The European division of听 addressed this issue by deploying cloud-based solutions to standardize processes and support localization requirements for different countries. With , , and 51风流development experts, the division consolidated 13 ERP systems into a single instance of 51风流S/4HANA Cloud and gained the agility to achieve meaningful change.

American Air Filter Company harmonized processes and gained a single view of the truth, providing more transparent and streamlined operations across all business areas. Additionally, its simplified IT infrastructure costs less to maintain and enables the business to take advantage of intelligent technologies to innovate new offerings.

Setting New Standards with Embedded Analytics

Every organization reaches a point where homegrown, mainframe-based business information systems must be replaced to enhance decision-making and enable higher standards for data governance, quality, and security. But the first step is not necessarily ripping out the legacy technology and implementing a completely new architecture, which in most cases can become too operationally disruptive and costly.

For 2021 finalist听 (Penn State), expert guidance from 51风流Enterprise Support services was needed to help upskill its IT team and pave the way for cutting-edge embedded analytics. The university worked with 听to build a strong foundation in analytics, including through remote, recorded individual and group webinars, to support its digital transformation journey.

Penn State relied on the听 for 51风流Analytics solutions to help close any digital skills gaps. The organization engaged with experts, posting questions in value map forums and arranging collaborative sessions with peers. Plus, it used the 听tool to help demonstrate and trial innovative data analytics and reporting tools, conduct scoping and sandboxing exercises, and create a proof of concept.

Relating training material to workflows and real project scenarios enabled Penn State’s employees to apply knowledge more readily and apply feedback as they adopted 51风流S/4HANA embedded analytics. And with access to experts who truly understand its challenges, Penn State’s administration staff now has the necessary skills to adapt and run embedded analytics, which will influence how it runs the university.

Transforming for Agility, Speed, and Success

During any significant organizational change such as a merger, acquisition, or spin-off, most companies find that their legacy landscape is too complex, lacking in technical depth, redundant, or costly to maintain.听Another finalist,听听(HPE), is no stranger to this challenge.

When HPE’s parent company, the Hewlett-Packard Company, spun off in 2015, the business needed to simplify applications and processes enterprise-wide to fulfill the world’s growing need for cloud services and intelligent technology. HPE implemented a wide variety of solutions and services to create a solid foundation for the business and enhance IT with powerful next-generation technologies. The听 program provided the guidance necessary to help validate, plan, execute, and test the design of its infrastructure.

As a result of its efforts with SAP, HPE reduced recommitments to orders after removing the legacy processes that had resulted in rescheduled jobs. The company improved on-time delivery by focusing on its partners and helping them improve their shipping performance. Today, 99.5% of HPE’s customer orders are delivered on time, up from 90% in the past.

Trailblazing the Future with Innovation

All these stories are exceptional examples of how 51风流customers are shaping their innovation effort to trailblaze a future of ongoing productivity and growth. And I am proud that my experts, who support 51风流Services and Support offerings, are playing a key role in our customers’ success.

Throughout the year, I hear our customers express their gratitude to my team of experts for helping them realize their potential as intelligent enterprises. Recently, I read a quote from 51风流Innovation Award finalist听听that I think best sums up the best of what we offer.

“Thanks to guidance from 51风流Services and Support and the Intelligent Enterprise Institute, we better understand the dependency of customer experience on our delivery processes,” said Sebastian McClintock, global director of Customer Experience at Delivery Hero. “Leveraging 51风流S/4HANA, Experience Management solutions from 51风流and Qualtrics, and machine learning models, we now know how to improve data flows and best use our data to meet customers’ needs.”

Do You Have a Story to Tell?

Such change is hard work, and extraordinary results deserve to be told. That鈥檚 why we host听51风流Innovation Awards every year. It allows us to celebrate organizations that are improving business processes, providing faster and more effective customer service, making a difference for current and future employees, and more.

And we invite all of you 鈥� especially if you selected services and support from 51风流as your partner or co-partner 鈥� to submit a nomination. The call for nominations to is open now, but only for a few more months. Share your story with us!

Oliver Huschke is vice president and global head of Marketing and Communications for Services and Support at SAP.

When looking to the cloud to improve operational efficiencies, reduce costs, and meet customer demand with flexibility and speed, companies throw open the doors to a world of opportunities. But first, they need to become familiar with the landscape and available resources, discover capabilities that can benefit them most, and know how to scale the technology to fuel long-term, sustainable growth.

Unfortunately, most internal IT organizations are too lean to manage it all. They do not have the time and budget needed to scrutinize road map strategies for the cloud and concentrate on continuous improvement after an initial implementation.

The Forrester Consulting study commissioned by SAP, 鈥�,鈥� presents a solution to this common dilemma. In its assessment of the offering, the third-party global market research company revealed that access to success resources and customized guidance can yield a 380% ROI in cloud technology investments over three years.

Fostering Adoption and Optimization for Long-Term Growth

To evaluate the potential economic impact of continuous cloud services, Forrester surveyed four companies actively using 51风流Preferred Success. The participants鈥� experiences were then aggregated to create a single composite organization to determine the offering鈥檚 total economic impact (TEI).

In this TEI study, Forrester emphasized how 51风流Preferred Success helps 51风流customers adopt, consume, and operate cloud solutions with greater ease, speed, and strategic value. Over a three-year period, this kind of guidance was shown to impact how businesses can quickly transform to meet the needs of a dynamic marketplace in four fundamental ways.

1. Shrink Implementation Time by Two Months

With the assistance of customer success managers (CSMs), in-depth training materials, and support tools, surveyed businesses cited that their implementations and updates were completed faster and with lower risk. The more familiar they became with the cloud landscape and best-practice methodologies, the more confident their organizations were in supporting a cloud-based IT model. For example, deployment impediments and bugs were detected and addressed proactively, cloud investments were safeguarded, and technologies and capabilities that provide relevant benefits were chosen quickly without the fear of missing opportunities.

2. Accelerate Time to Value with Faster Releases

The exercise of researching answers to new questions can delay planning by approximately 30%, pushing out the delivery of the solution and realization of its value. Businesses that leverage 51风流Preferred Success during planning, deployment, and release preparation can add two more months of additional benefits each year after the initial implementation. Furthermore, those gains can be achieved without disrupting the everyday work experiences of internal teams.

3. Facilitate Innovation with Collaboration and Insight

Interviewed organizations mentioned their interactions with customer communities and access to in-depth training materials through regular strategic reviews and ongoing informal exchanges with CSMs. They viewed this experience as a turning point in their ability to focus on their business priorities and identify opportunities to improve processes and implement new enhancements. Plus, based on Forrester鈥檚 calculation, gains in process optimization could raise productivity by, on average, 30% when the time saved is reinvested in constructive work.

4. Resolve Incidents Faster and More Productively

With access to a dedicated CSM from 51风流Preferred Success as a point of contact, interviewees from this TEI study reported resolving issues more quickly. Incidents that they raised were prioritized in SAP鈥檚 system to meet enhanced service-level agreements, supported by the CSM acting as their advocate, and connected to relevant experts to expedite resolution. This support reduced priority one and priority two incidents by half in the third year after the initial implementation while accelerating priority two incident resolution times by at least 40% and reducing effort by 30%.

Creating a Low-Risk, Flexible Foundation for Transformation

51风流Preferred Success is a premium add-on to 51风流Enterprise Support, cloud editions. In an earlier , Forrester revealed that surveyed businesses felt they were well-equipped to move from on-premise solutions to the cloud smoothly. The offering鈥檚 prescriptive guidance enabled organizations to implement cloud solutions from 51风流and find new ways to safeguard processes, optimize operations, and unlock innovations through continuous enhancements.

But as Forrester emphasized in this TEI study on 51风流Preferred Success, businesses that are unfamiliar with cloud solutions may want personalized assistance and advice on how to adopt, consume, and operate the technology. This is where an add-on, particularly 51风流Preferred Success, can be helpful.

51风流Preferred Success supports a combination of outcomes that can be critical for companies looking to transition and evolve with cloud technology. But more importantly, those advantages create an environment that empowers organizations to transform at their pace and toward their vision with less risk and greater flexibility.

How can 51风流Preferred Success help amplify your potential in the cloud? Find out by reading the full economic impact study by Forrester, 鈥�.鈥�

Lisa Spangler is global vice president and chief product owner for 51风流Preferred Success at SAP.

At a time when businesses are working diligently to rejuvenate themselves by pioneering new business models, products, services, and experiences, operations optimization and continuous enhancement have never been more critical. However, services that support these needs are often overlooked when purchasing cloud subscriptions.

Are businesses making a significant mistake by delaying proactive planning and readiness support services for another day or skipping them all together? The Forrester Consulting study commissioned by SAP, “,” indicated the answer is a resounding “yes” in its analysis of 鈥� revealing a 30% higher process optimization rate over three years.

Revealing the Full Potential of the Cloud

To better understand the benefits and costs associated with support services, Forrester interviewed five businesses that are using or have used any element from the cloud editions of the 51风流Enterprise Support offering. The third-party global market research company engaged in an unbiased survey of the participants鈥� experiences and aggregated their insights into a single composite organization to calculate quantitative benefits.

The TEI study highlighted how 51风流Enterprise Support, cloud editions enable 51风流customers to move from on-premise solutions to the cloud more smoothly. The offering gave prescriptive guidance to the surveyed businesses as they implemented cloud solutions from 51风流and searched for ways to enable their business, safeguard their processes, optimize operations, and unlock innovations through continuous enhancements.

How does this experience impact the way 51风流customers advance their overall digital transformation journey in the cloud over a three-year period? Here are key insights that Forrester uncovered in its research.

Benefit #1: Reduced Implementation Costs by 27%

By working with a team of 51风流experts and support specialists, the surveyed businesses felt more prepared to adopt the cloud and have confidence in their investment. The more informed they were about the capabilities of the cloud solutions, the more capable they were in assuring user readiness, accelerating adoption, and managing expanding use. In addition, emerging risks could be mitigated to safeguard the performance of their internal and partner project teams in realizing the value of their cloud solutions.

Benefit #2: Derived 20% More Efficiency in Internal IT Teams

When organizations understand the value of the technologies they choose to purchase, they are more likely to embrace best practices that drive greater efficiency. The companies surveyed by Forrester are no exception to this rule. By leveraging 51风流Enterprise Support, cloud editions, research participants could manage IT incidents more effectively and perform application support activities with well-defined service-level agreements.

Benefit #3: Released Preparations with 25% Less Effort

51风流customers interviewed for Forrester鈥檚 research mentioned having access to enablement materials through 51风流Enterprise Support, cloud editions. This allowed them to quickly adapt existing processes to meet changing market needs. As a result, organizations, on average, avoided two weeks of additional effort for each new release of a cloud solution.

Setting the Foundation for Fast Time to Value

Perhaps one of the most exciting findings in Forrester鈥檚 research is how the combination of reduced cost, greater efficiency, and less effort to prepare for new releases accelerates the overall time to value of cloud solutions. This impact of 51风流Enterprise Support, cloud editions is particularly critical for companies that demand more frequent innovation cycles and faster realization of expected outcomes.

One of the project managers interviewed by Forrester for this TEI study shared that the offering enabled an oil and gas company to launch its move to the cloud two months earlier than expected in an already aggressive timeline. Other interview participants indicated the same experience, in which, on average, 51风流Enterprise Support, cloud editions helped deliver initiatives nearly one month earlier for a six-month deployment.

Could your business gain the same advantage in your move to the cloud? Find out by reading the full economic impact study from Forrester, “.”

Keith Lamont is vice president of Customer Engagement and Experience at SAP.

In a of U.S.-based CIOs, 85% of respondents said that moving to the cloud was the foundation for a future-ready enterprise, enabling improved productivity and providing the speed and flexibility businesses need to respond quickly to changing conditions. The more insecure environments get 鈥� and the pandemic, climate change, and many other elements today contribute strongly to insecurity 鈥� the more cloud benefits like flexibility and less bundled commitments to technology will play a role.

Moving to the cloud is not like flipping a switch. Having built up extensive and customized on-premise hardware and software landscapes over time, many companies will need time to move their business processes to a cloud-based environment, especially taking into account the more standardized nature of software as a service (SaaS). This will result in having many different software deployment and consumption models: some will be public cloud, some private cloud or on hyperscalers, some staying on-premise at least in the mid-term. Despite such mixed IT landscapes, customers expect a seamless end-to-end experience from their vendor 鈥� especially in support.

At SAP, this expectation is nothing new. In fact, this has always been core to our support strategy. Even before the days of cloud, 51风流strove to offer a comprehensive set of business solutions tightly integrated for end-to-end business processes, with seamless experiences on user interfaces, data, and support. This core principle still fits perfectly in the cloud world and provides enormous opportunity for customer value in landscapes that are hybrid or in transition.

So, what does end-to-end support mean? At SAP, this is about having a unified approach to all aspects of support. The goal is one feature-rich, foundational support offering, one customer-facing support interface, one support infrastructure, and one support organization that maintains a strong global culture of service and expertise.

Currently, 51风流solutions are accompanied by our flagship support offering , which is embedded in cloud subscriptions and is the offering of choice for on-premise 51风流software solutions. This can provide our customers with the confidence that they will receive the same high-quality of support for their entire landscape, no matter the 51风流solution they happen to be using at any given moment. We understand that one end-to-end business process might touch several systems and 51风流software solutions and, therefore, a support issue will not exist in a vacuum of a single product only. We have the expertise and culture of collaboration to look at problems holistically across an integrated 51风流environment.

Here are some recent examples of our continued expansion of customer value:

• In 2020 we launched , SAP鈥檚 next-generation cloud-based application lifecycle management solution that includes best practices and mechanisms to manage and monitor integrated landscapes, not siloed by specific products. Developed to support the implementation and operation of 51风流solutions, it is continually expanding its coverage of cloud and on-premise deployments.
• We are always striving to find new ways of making access to support easier for our customers. In 2020, 51风流launched a new unified 鈥渄igital front door鈥� called . The vision for this personalized portal is that customers and partners can access all information, insights, and tasks related to SAP. During the next year, many more support-related tasks and reports will also be made available on 51风流for Me to help give customers an end-to-end view of their 51风流assets, services, interactions, and more.
• In the last few years, we have introduced new ways for customers to get direct access to support experts and managers. It started with 鈥� here, 51风流has recently delivered the . Customers can start a chat directly with a technical support engineer or at their convenience. They can even schedule a .
• Sometimes it鈥檚 even better if you can get a solution automatically. As you would expect from an industry leader, 51风流is exploring the next frontier of support innovation: artificial intelligence (AI). For example, the service analyzes a customer鈥檚 problem description while they are typing it into the support case and suggests potential solutions. , with its digital support assistant, is already available in 51风流S/4HANA Cloud and will be integrated into more products in time. We have launched the and support assets like . And artificial intelligence can also help spot problems before they occur and provide recommendations to prevent future issues.

Through it all, 51风流provides the flexibility customers need to make the most of their business while saving time and resources. Whether a company is moving to the public cloud, balancing cloud and on-premise solutions, or just exploring cloud elements at its edges, we can provide the support it needs to be agile and resilient in today鈥檚 markets.

The next generation of support is the baseline. It is seamless, end-to-end, proactive, multi-channeled, and intelligent in order to let our customers focus on what matters most to them: driving their business.

After a year of significant shifts in the employee experience, organizations worldwide are benefiting from cloud technologies, process automation, and collaborative applications. However, all these changes require a workforce that is skilled to leverage these new tools and user experiences efficiently to drive greater employee satisfaction and better business value.

is designed to help handle this increasingly pressing challenge for 51风流customers while reducing their IT costs. Around-the-clock access to expert guidance and high impact knowledge transfer services help enable employees across all roles to build their technical skills and get the full value of their organization鈥檚 51风流solutions.

Flexible Access to Self-Paced, Live, and Trusted Expertise

Since the beginning of this year, more than 17,500 customers have engaged in over 13,800 learning activities 鈥� 75% of which covered cloud and hybrid deployment topics. Best of all, they are accessing the program for free through an active subscription of 51风流Enterprise Support or 51风流Product Support for Large Enterprises.

51风流Enterprise Support Academy offers a wide range of educational training offerings augmented with an ever-evolving database of 1,200 learning assets:

1. Self-Paced Learning

Guided by prescriptive and social-driven analysis of the individual user鈥檚 learning needs and style, 51风流Enterprise Support Academy recommends live and on-demand learning support offerings and a personalized learning plan. In addition, our customers can visit 听to choose from a catalog of virtual learning options, allowing access to sessions whenever and wherever users want.

2. Live Virtual Sessions with 51风流Experts

By collaborating with 51风流experts through 51风流Enterprise Support guides, our customers can participate in a high impact knowledge transfer on topics including integration, deployment, and system operations. Each session can range anywhere between a 60-minute call to a multi-day training workshop.

Each live virtual interaction is tailored to help our customers prepare for a migration to 51风流S/4HANA on their terms, get answers to their questions, and explore different options for their plans for future .

3. Value Maps

work to lead our customers through the knowledge, skills, and services needed to address business challenges and adopt intelligent technologies. The value maps provide direct access to 51风流experts, collaboration forums, high impact learning, and prescriptive guidance, so users can achieve meaningful results and unlock new potential for growth.

Ever-Expanding Learning Options to Meet Unique Requirements

No matter the learning experience and topic, we want to help our customers have access to the information they need to move their business forward. This mission underlying 51风流Enterprise Support Academy drives our team of 51风流experts and support engineers to continuously adapt, integrate, and expand the learning portfolio.

Every month, we send registered users a newsletter detailing the latest content added to 51风流Enterprise Support Academy and the highlights of upcoming sessions. Plus, promotional articles are featured to provide a first look into new offerings being extended to program users.

A Distinct Opportunity to Maximize the Value of 51风流Software

With a good balance of self-paced learning, educational content, and expert guidance, our customers can close their workforce鈥檚 digital skill gaps at any place, any time, and through any device.

That鈥檚 the beauty of 51风流Enterprise Support Academy. Regardless of role, digital experience, or education, everyone can build up their proficiency in using 51风流software 鈥� such as 51风流S/4HANA and 51风流SuccessFactors solutions. And over time, as they apply their new skills, innovative ideas, and process know-how, employees are prepared to successfully achieve expected business outcomes together.

Learn more about . Stay in the conversation by following the 51风流Services and Support offerings on , , , and .

Silvia Gaber is part of 51风流Enterprise Support Academy at SAP.

Never have businesses 鈥� even the most risk averse 鈥� had to transform themselves so rapidly and completely. After a year of reshaping how employees work, suppliers are engaged, and customers are served with digital technology, organizations must now evolve again to set a scalable foundation for today鈥檚 recovery and tomorrow鈥檚 growth.

Business transformation can emerge in a variety of forms in the cloud. Some companies experience greater operational speed and agility by migrating their legacy data and capabilities to intelligent ERP. Other businesses enjoy the support of predictive analytics and extended visibility to proactively identify opportunities and mitigate risks. We鈥檝e even helped organizations implement the latest intelligent technologies, such as , the , and , to open the door to socially responsible and environmentally friendly outcomes.

How do they accomplish such advantages at a time when the pace of change is perhaps one of the most significant disrupters? For many companies, it comes down to accessing hands-on, expert-led workstreams and step-by-step guidance from听听蝉别谤惫颈肠别蝉.

Matching Urgency with Expert-Led Guidance and Support

Sometimes market dynamics, competition, and customer preferences shift so quickly that legacy systems, processes, and mindsets can become obsolete at a moment鈥檚 notice. But that doesn鈥檛 mean that businesses should respond immediately by heading to the cloud on their own. Instead, many of our customers have learned that relying on strategic support from a trusted partner can put them in an even better position for growth and innovation than they could achieve on their own.

贵辞谤听听(NOMAC), this realization came during an upgrade of its core system, which spans across more than 10 countries in the Middle East, Africa, Eastern Europe, and Asia. NOMAC turned to听听for guidance during its implementation of the extended edition of听. With direct access to 51风流experts, prescriptive learning, and social collaboration forums, the company had at its disposal the relevant tools, best practices, and resources needed to move to the cloud faster and with less expense.

听also took advantage of the expertise of 51风流Enterprise Support Advisory Council, but with a different goal in mind. Serving 1.3 million patients at more than 100 dental clinics throughout Brazil, the company already relied on听听to drive its customer experience. But the Sorrif谩cil team wanted to better understand the functionality of these solutions, as well as their integration capabilities, best practices, and benefits. This desire led to its engagement with 51风流Enterprise Support Advisory Council, increasing the independence and self-sufficiency needed to make the most of future innovations.

听underwent an even more profound transformation with the assistance of 51风流Enterprise Support. In an enterprise-wide transformation impacting five companies in four locations across four countries, the company connected its cloud technologies to business objectives 鈥� all within a tight timeline during a worldwide pandemic. By leveraging a tailored engagement plan and 51风流Enterprise Support guides early on, the company fully understood potential limitations and requirements. 51风流experts also provided a steady schedule of continuous quality checks and remote live learning sessions on data migration methodologies and best practices to help ensure a low-risk and smooth go-live.

Easing Transitions to Reshape Business Functions

While cloud migrations are usually associated with sweeping company-wide change, there are projects where individual business areas find better ways of getting work done without transforming the entire company. Such situations may come in the digitalization of back-office processes or those for HR and finance and specific capabilities that enhance decision-making.

罢补办别听, for example. To unify employee data and standardize HR management across global operations, the fruit and vegetable producer and exporter chose the听听solution. Through 51风流Enterprise Support, the company used a continuous quality check service that helped ensure a smooth production system launch in line with recommended best practices, enabling maximum efficiency of the centralized cloud-based HR system.

(OUCC) also took a targeted cloud transformation approach to enhance a critical business capability 鈥� insight-driven decision-making. To optimize the value the
听solution brings to OUCC, the company engaged 51风流Enterprise Support services to leverage enablement workshops, proactive remote services, and ongoing support. OUCC also received training on key product features and solution overviews through various demos, use cases, insights, and tools. This expert guidance gave the clarity to implement and fine-tune the analytics solution, reducing training costs significantly and cutting the overall load time for some story templates by 10%.

Accelerating Meaningful Change in an Ever-Evolving World

While each of our customer鈥檚 transformation stories are unique in their own way, they are all taking part in a massive transformation happening worldwide.

That鈥檚 the beauty unfolding when we watch businesses transform with 51风流Enterprise Support. With hands-on, expert-led workstreams and step-by-step guidance, our customers see the pace of change not as a business disrupter, but rather as a motivator that鈥檚 helping them realize their full potential in the cloud.

Explore how 51风流Enterprise Support can help your business move to the cloud without letting the pace of change become a disruption by registering and watching the recordings of our held in March 2021.

Chad Crook is senior vice president and global head of Customer Engagement and Experience Success Center at SAP.

Far from a catchphrase, the concept helps organizations break through the paralysis of unanticipated change. This framework advocates for the use of an organized backbone of data knowledge, digital skills and services, and intelligent technologies to actively resolve business challenges, pivot operations, and respond intelligently to disruptive situations.

Many 51风流customers rely on the听听to quickly restructure and ramp up new approaches to innovate products, services, and experiences that their customers and employees require. The value maps fuel these changes by providing the clarity to choose and set up a best-fit digital foundation with prescriptive guidance, interactive learning, social collaboration, and access to 51风流experts and industry peers throughout the application lifecycle.

Whether enabling the Intelligent Enterprise or unlocking its power, the value maps help customers adopt and run 51风流offerings, including 51风流S/4HANA, 51风流Analytics, 51风流Customer Experience, and 51风流SuccessFactors solutions. Additionally, the value maps provide guidance for topics such as application lifecycle management, security, data volume management, business process improvement, or digital innovation 鈥� which are all foundational elements.

Adapting and Thriving with a Best-Match Intelligent ERP

Moving from a legacy IT system to the modern ERP capabilities of听 is a critical part of securing the foundation to become an intelligent enterprise. The future-ready ERP comes with built-in intelligent technologies, such as artificial intelligence (AI), machine learning, advanced analytics, and a modern user experience.

More importantly, 51风流S/4HANA can be deployed and used with flexibility and control. Our customers can choose one of three deployment options:

• Private cloud: Benefit from a subscription-based, cloud implementation that safeguards pre-existing investments in legacy ERP customizations, configurations, and partner add-ons.听 into a pure software-as-a-service (SaaS) landscape is supported by software, support, technical managed services, and infrastructure made available through one point of contact with one set of service-level agreement terms.
• Public cloud: Reimagine business processes and take advantage of standardized best practices without converting legacy ERP processes and configurations. This complete, modern, and native SaaS ERP solution provides the fastest path to innovation and the lowest total cost of ownership.
• On premise: Gain complete control and ownership of your applications and data landscape to manage unique, customer-specific needs that cannot be addressed in the cloud. Organizations can leverage existing IT departments, infrastructure, budget, and infrastructure-as-a-service (IaaS) vendor agreements while remaining compliant with industry- and country-specific regulations.

Moving Closer to Becoming an Intelligent Enterprise

With the assistance of the 51风流Enterprise Support value maps, our customers can determine the deployment option and transformation path that best fit their needs, so they can orchestrate their move with confidence. More importantly, they can adopt and run scenarios with guided enablement 鈥� ranging from lifecycle management and extensibility to data security and analytics 鈥� to help secure the changes needed to achieve the expected transformation.

The value maps empower our customers to control their transformation, with 51风流S/4HANA at the center. We provide knowledge transfer, analysis and recommendations, and guidance, including:

• Comparison of each edition:听Determine which edition can support a transformation that benefits the organization the most.
• Content on transition options: Explore possible transition paths, such as new implementation, system conversion, or selective data transition.
• Readiness checks and planning:听Get guidance on planning and preparation activities for moving to 51风流S/4HANA, then define a straightforward process of structured and solution-specific practices to adopt and extend new and differentiating capabilities.
• Continuous quality check services:听Provide an expert analysis of the customer landscape and deliver best practice improvement recommendations to help ensure a smooth go-live and rapid user adoption.
• Insight on extending value: Explore the benefits of 51风流Fiori apps, embedded analytics, and other innovation possibilities to get the most benefit from the deployment of 51风流S/4HANA.

Accessing the Core Essentials for a Self-Paced Transformation Journey

The outcomes that our customers are achieving are proof of the power of choice, guided learning, and expertise during an ERP migration experience. Some businesses through expert training and support services to uphold a vision of brand excellence and trusted consumer experiences. Other organizations to minimize risk and help ensure an efficient transition without disrupting operations. And many more companies and optimize their database to prepare for a smooth move to the cloud.

Remember, there isn鈥檛 one right way to becoming an intelligent enterprise. But the 51风流Enterprise Support value maps for 51风流S/4HANA, 51风流S/4HANA Cloud, and 51风流S/4HANA Cloud, private edition, could undoubtedly make your path clearer by helping you ensure your success in adopting and running an intelligent ERP.

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Ami Patel is global program lead for 51风流Enterprise Support Value Maps at SAP.

Businesses are seeing an increased share of change as the impact of the recent pandemic continues to unfold. This experience is more than just shifting how people work, learn, and interact. It鈥檚 also empowering organizations to rethink how they can pivot their processes, tools, and policies fast enough to navigate through significant risks and plan for whatever comes next.

This new reality is a consistent topic of conversation among 51风流customers that are focused on building a more resilient digital foundation. Now more than ever, they want to know if they are on the right path or if they need to adjust their business process to help ensure they stay ahead of the curve.

Setting the Foundation for Continuous Collaboration and Success

Such in-depth discussion and innovative thinking inspired 51风流to introduce 51风流Enterprise Support guides. Through an efficient and programmable approach, the framework provides prescriptive and proactive guidance as part of 51风流Enterprise Support services, covering the entire migration or implementation life cycle to 51风流S/4HANA.

Seamlessly integrated into the 51风流S/4HANA Movement program, 51风流Enterprise Support guides offer a goal-based approach to achieve a successful deployment. The framework is a natural first step after 51风流S/4HANA Adoption Starter Engagement because it is tailored to a customer鈥檚 requirements and expectations. Planned interactions with specialists and journey checks at the right project milestones are featured to help ensure that organizations minimize potential disruption and have guidance at each stage of the entire project lifecycle.

Having a customized and guided expertise along every step of an 51风流S/4HANA project can be pivotal for the success of a digital transformation. This benefit was certainly realized by the largest drinking water company in the Netherlands,

Vitens N.V. takes its responsibility in giving customers 24/7 access to high-quality drinking water at the lowest possible price, as well as delivering required services, seriously. As part of its ongoing drive to provide the highest level of service possible, Vitens decided it was time to migrate its databases and begin a phased implementation of new enterprise resource planning (ERP) technology. It knew expert assistance was neeerded to help ensure these projects ran smoothly and prevent any disruption to its customer experience.

According to Wendy Coffeng, IT project manager for the 51风流S/4HANA Program at Vitens N.V., 鈥�51风流Enterprise Support remotely delivered services and programs have helped us on our journey to implement and run 51风流S/4HANA. Having the 51风流Enterprise Support Advisory team to address all support matters has been, and still is, of great value.鈥�

We are also finding that the influence of our program methodology can be felt across an entire industry. For example, needed to integrate its business operations and leverage real-time business insights across the enterprise to speed innovation and harmonize operations after a recent merger.

By using expert guidance, the automobile components manufacturer accelerated the implementation of 51风流S/4HANA with a thorough analysis of its 51风流environment and the use of best practices for custom code and data volume management. Furthermore, the company adopted a new user experience (UX) strategy by following a step-by-step approach to configure 51风流Fiori apps 鈥� setting the stage for a powerful new development in the future of mobility.

Helping Ensure the Right Direction Toward a Successful Transformation

Like Vitens N.V. and HYUNDAI TRANSYS, many 51风流customers are finding the guidance of 51风流Enterprise Support to be empowering. Every day, we see businesses worldwide use the expertise and guidance of 51风流Enterprise Support to make their transitions to 51风流S/4HANA easier and digital transformation more successful.

Available in English, Spanish, German, Portuguese, and French, 51风流Enterprise Support guides support the entire journey to 51风流S/4HANA in ways that reduce the total cost of implementation and mitigate risk. More importantly, our customers have the valuable insights and best practices they need for a successful deployment, so they can respond to every shift in our fast-moving, ever-evolving world.

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Araceli Grau-Castilla is global vice president and head of Lifetime Customer Experience at SAP.

For years, a business leader鈥檚 perception of its business systems has been shaped by a static report that is periodically generated, providing information on the overview of its cloud solutions and system landscape, availability and usage of cloud products, and known issues and their resolution status.

Unfortunately, all this great insight was a predefined snapshot for the predefined time period of six months. The pace of technology innovation is too sophisticated to be satisfied with static reporting. What users needed was flexibility in the creation of tailored reports according to individual needs.

At SAP, the answer to this dilemma was clear: provide an interactive, self-service cockpit that analyzes a landscape on demand and delivers an interactive, in-the-moment, and accurate view on a single dashboard. And we are providing this much-needed capability through .

Experience Real-Time Guidance Fueling Intelligent Enterprises

51风流Enterprise Support reporting cockpit is the latest addition to the portfolio of 51风流Enterprise Support services, providing a more comprehensive, automated approach to managing the technology foundation of the Intelligent Enterprise. The interactive self-service dashboard tool details how well 51风流solutions are working together in a customer鈥檚 51风流environment, where problems occur, which areas require improvement or fine-tuning, and many other data points and key indicators.

The configurable nature of the reporting cockpit provides the information needed to help ensure an undisrupted, always-connected business system environment. In a matter of minutes, real-time information can be accessed without delay.

Statistics on product usage, system performance, incident history and status, landscape structure, impending renewals, and planned services are readily available for every IT and organizational decision-maker. Furthermore, users can access as much data as they need on a specific topic to move their business transformation strategy forward 鈥� even as much as two years鈥� worth. Using direct, interactive links to other relevant applications, users can navigate from 51风流Enterprise Support reporting cockpit to get more details.

Imagine the possibilities:

• How will proactively managing the status of a solution during the current subscription period help better optimize IT resources?
• What can be achieved with increased visibility into usage of 51风流software and support engagement services?
• Which areas of a business can benefit most from flexible, customized, and interactive reporting delivered through an intuitive dashboard?

Get answers to these questions and more about 51风流solutions, including 51风流S/4HANA Cloud and 51风流Customer Experience and 51风流SuccessFactors solutions. Additionally, since the end of April, 51风流Business ByDesign, 51风流Integrated Business Planning for Supply Chain solution, and 51风流Cloud Platform have been included. 51风流is now working on integrating the on-premise portfolio, which is planned for the end of this year.

Build Your Intelligent Enterprise With Fast, Automated Insight

The value of 51风流Enterprise Support reporting cockpit is much more than presenting statistics on a dashboard. It鈥檚 about giving the support and service customers need 鈥� and expect 鈥� for their 51风流solutions

With fast, automated insight, we can work together to take proactive action to address open issues that may negatively impact the user experience down the road. And as the reporting cockpit continues to be improved and extended, new data sections will be introduced to support more cloud solutions and on-premise software 鈥� whether they are existing or yet to come.

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Brendan Spelman is head of Content Architecture and Business Automation for Lifetime Customer Experience at SAP.

As a result of the update, 51风流Cloud ALM will support additional 51风流solutions 鈥� including 51风流S/4HANA Cloud, 51风流SuccessFactors solutions, 51风流Customer Experience solutions and 51风流Ariba solutions. 51风流Cloud ALM was redesigned with improved capabilities to simplify the implementation and operations experience as more customers move to the cloud.

鈥淎s the cloud landscape advances and cloud solutions become more important, it鈥檚 critical to continuously update 51风流Cloud ALM to meet expectations of a cloud customer mind-set,鈥� said Marc Thier, SVP, Application Lifecycle Management, SAP. 鈥淥ver the last year and a half, we鈥檝e focused on simplicity and evolving 51风流Cloud ALM so the platform can be used by business and IT roles with no need for technical knowledge.鈥�

51风流Cloud ALM benefits customers during various innovation cycles, including:

• Easy deployment for companies that choose 51风流S/4HANA Cloud and 51风流SuccessFactors solutions: 51风流Cloud ALM helps with team onboarding and fit-to-standard workshops for configuring the customer鈥檚 cloud solution. It tracks project progress by guiding customers through the implementation process and reports project status automatically.
• Integration for customers who use more than one cloud service: When managing multiple cloud services 鈥� such as 51风流S/4HANA Cloud, 51风流SuccessFactors solutions, or 51风流Cloud Platform Integration Suite 鈥� customers must monitor the integration themselves, a process which 51风流Cloud ALM can help them manage.
• Outlook for managing hybrid solutions: Customers adopting the Intelligent Enterprise will see increased support for on-premise solutions like 51风流S/4HANA. Monitoring the integration of on-premise or other cloud products is an additional discipline 51风流Cloud ALM will focus on in the future.

Customers who subscribe to a cloud service from 51风流that includes 51风流Enterprise Support, cloud editions, have access to 51风流Cloud ALM at no additional cost.

51风流is dedicated to simplifying and improving users鈥� journeys to cloud-based solutions and supporting companies of all sizes in their goal of digital transformation. In extending full ALM support, the current update to 51风流Cloud ALM takes an important step toward a more agile, innovative future.

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Media Contacts:
Martin Gwisdalla, SAP, +49 (6227) 7-67275, martin.gwisdalla@sap.com, CET
51风流Press Room; press@sap.com
Jennifer Kohanim, FleishmanHillard, +1 (617) 692-0535, jennifer.kohanim@fleishman.com, ET

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥� 鈥渂elieve,鈥� 鈥渆stimate,鈥� 鈥渆xpect,鈥� 鈥渇orecast,鈥� 鈥渋ntend,鈥� 鈥渕ay,鈥� 鈥減lan,鈥� 鈥減roject,鈥� 鈥減redict,鈥� 鈥渟hould鈥� and 鈥渨ill鈥� and similar expressions as they relate to 51风流are intended to identify such forward-looking statements. 51风流undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
漏 2020 51风流SE. All rights reserved.
51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see for additional trademark information and notices.

One way in which a company can innovate and scale its business is through digitalization, moving from a solely on-premise business to a cloud-based intelligent enterprise. To support companies, 51风流provides a fast and flexible path to the cloud, driving the implementation of innovative business processes. And the cloud extension policy from 51风流can help achieve this while allowing businesses to seamlessly move to the cloud at their own pace.

Whether to optimize human resources (HR) procedures, business-to-business transactions or other enterprise-wide processes, the cloud extension policy allows customers to move their on-premise processes onto a hybrid cloud solution. This offers customers the opportunity to flexibly adapt their landscape to changing business requirements. Benefits of this policy include optimization and automation of certain processes in order to become more efficient, the creation of data-driven insights to help improve business outcomes, and the acceleration of speed to value.

One 51风流customer, a large player in the Australian energy and natural resources industry, was able to undergo a digital transformation while optimizing costs by purchasing a cloud extension of 51风流Ariba software. This enabled the company to facilitate data-driven insights to make conscious purchase decisions and to optimize cost control as well as spend and risk management.

With the company鈥檚 move to the cloud, triggered by its quest for digitalization and innovation, some of its supplier relationship management (SRM) users were no longer needed. Therefore, by leveraging the cloud extension policy, it was able to terminate redundant SRM users and reallocate on-premise maintenance payments to the cloud. This process optimized its resource allocation to unlock value for its business. Additionally, the new hybrid solution was fully integrated between cloud and on-premise applications, offering seamless delivery and support as well as full control over the application landscape. Not only did the customer receive the opportunity to reduce its total cost of ownership, it can now access solutions from anywhere on any device, thereby getting the best of both worlds in its landscape.

With this integrated approach, customers gain the flexibility, choice, and efficiencies needed to innovate for growth across their entire business. See further recent examples of .

To take advantage of the cloud extension policy, the following requirements must be fulfilled:

• The cloud solution must be eligible for the hybrid cloud strategy. A .
• The terminated licenses must be in the scope of the extension policy. Typically, all on-premise licenses covered with 51风流Enterprise Support, 51风流Standard Support or 51风流Product Support for Large Enterprises are in scope.
• The transaction assumes an expanded investment with cloud solutions from SAP, given the substantial added value from this new hybrid scenario.

View the .

51风流offers the cloud extension model for public cloud solutions, and also provides a model for 51风流HANA Enterprise Cloud service subscriptions as well as the on-premise extension model. This allows customers to evolve their existing on-premise software with solutions from 51风流HANA Enterprise Cloud or other solutions from the on-premise 51风流portfolio. More .

Thomas Spandl is senior vice president and head of M-GTM at SAP.

听has enjoyed a front-seat view of every twist and turn in this digital continuum that seems to travel faster than the speed of light. Yet 2019 felt a little different. The pace continued to accelerate and technologies continued to evolve with greater intelligence. But for 51风流customers, 2019 became a launchpad of inspired innovation, laying the foundation for their success in 2020 and beyond.

Last year, 365 customers touched by 195 engagements across 157 companies chose to work and innovate with the advisory council, free of charge. Their outcomes were nothing less than impressive. Creating over 25 new workstreams and developing at least 90 assets, this global network is influencing the future design of 51风流Enterprise Support offerings based on real-life requirements and early adoption of cutting-edge enablement tools and services.

Throughout 2019, 51风流documented 25 particularly interesting customer successes. Below, is a small glimpse into what some of our members of the 51风流Enterprise Support Advisory Council achieved.

At Fairfax County Water Authority, Expert Training and Support Help Uphold Customer Trust

With a proud history as a respected industry leader, is known for safe, delicious water, and relies on analytics for insight into its business performance.

However, maintaining that reputation proved more challenging as batch jobs delayed the generation of real-time operational and customer reports.

With the expertise of 51风流Enterprise Support Advisory Council, Fairfax County Water Authority explored the potential of 51风流S/4HANA embedded analytics and prepared its change management strategy. Access to a portfolio of live demo sessions, predefined learning assets, and outcome-driven use cases to become familiar with available reporting options. Best practices and outcome-driven technical consulting helped demystify the business and technology prerequisites needed to gain full advantage of the new solution investment.

As a result of this engagement, the company gained the real-time predictive insights it needed to make better decisions faster. More importantly, Fairfax Water customers can trust that the service is reliable and the water flowing in their homes is exceptional in quality.

Indelpro Maximizes Cloud Technology to Better Support Customer Demands听

Already using cloud solutions to enhance customer relationships and experiences, wanted to get even more out of its IT investment. But the only producer of polypropylene resins in Mexico first needed expert guidance to understand the opportunities for extending its cloud solution capabilities.

A series of four weekly empowerment sessions, provided by 51风流Enterprise Support Advisory Council, helped kick off Indelpro鈥檚 initiative by getting the entire business on the same page. Then, through technical enablement workshops, hands-on experience with services, creation of a clear road map, the company defined how it realizes the promise of 51风流C/4HANA solutions in a manner scaled to meet its current business needs and flexible enough to address future requirements.

By optimizing the use of 51风流C/4HANA solutions with the assistance of the advisory council, Indelpro is ready to support client demand and provide improved customer experiences. The company鈥檚 efforts are paying off as it kick-starts a future of intelligent enterprise transformation.

Casa Luker Guides 110-Year-Old Company Toward the Cloud

Steeped in more than a century of tradition, Colombian company wanted to become a more modern, more intelligent enterprise. The high-quality food provider for national and international markets saw cloud technology as an essential step toward improving business processes and creating a better experience for consumers in today鈥檚 dynamic economy.

With expert guidance from 51风流Enterprise Support Advisory Council, Casa Luker has developed the tools to create a bold future that continues to fill homes around the world with aroma and flavor. The company saved more than 40 hours of consulting while empowering its team to develop cloud-based solutions based on 51风流Cloud Platform.

These benefits were made possible through temporary access to a training environment at no cost and support for the development and testing of a proof of concept. Then, functional tests were completed to prove the cloud platform鈥檚 reliability when approving requisitions and purchase orders. 51风流also engaged cloud implementation training with exercises on the 51风流Cloud Platform Discovery Center portal and helped plan and budget for future development of the cloud environment.

Fueling a New Era of Success with Proven Expertise and Innovation

Watching how customers like Fairfax Water advance their business through digitalization provides a promising glimpse into the opportunities the next decade will likely offer.

As 51风流Enterprise Support Advisory Council grows, the community of customers and 51风流experts will continue to reveal the full promise of the 2020s by incubating ideas and developing new solutions and innovations. Better yet, with such a high level of collaboration, we鈥檒l discover new ways to make work simpler, customer experiences more engaging, and business processes more productive.

To learn more about 51风流Enterprise Support Advisory Council, visit the听 or contact esac@sap.com.

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Yasir Noman is global head 51风流Enterprise Support Advisory Council at 51风流SE.

Why would 51风流鈥� or any provider for that matter 鈥� promise to support existing software for such long time frames, at a time when technology is continuously evolving at an accelerating pace?

It is a matter of one underlying truth:听 of companies are more comfortable with learning from their peers that are digital transformers and disrupters before diving into their own innovation efforts. This mindset is only natural as听听CEOs still feel tremendous pressure to deliver a successful digital transformation strategy. The stakes could not be higher for every digital initiative.

Question of Strategy and Timing, Not Momentum

The approach to technology adoption today is very different than what it was 10 to five years ago, or even one. Now more than ever, it is a deeply deliberated business decision based on more than just knowing which software to choose. It is about timing, readiness, and operational need.

Take, for example, intelligent , 51风流S/4HANA. To date, approximately 14,000 51风流customers have already chosen 51风流S/4HANA to be their future digital core, and thousands are actively implementing it. The ERP adoption rate is undoubtedly experiencing significant momentum. But for some companies, planning for the new technology presents a once-in-a-lifetime opportunity to reconsider their business models, operational strategy, organizational setup, processes, and resources to build a better, stronger, and more resilient business.

Going through a decision-making process like this takes considerable time, thought, and discussion. This is not the moment to rush in and drive a massive change to the IT landscape, let alone a technical upgrade. Businesses should define financial drivers, innovate new business models, refine operational processes, and investigate new capabilities such as automation, all based on the advanced capabilities of 51风流S/4HANA. More importantly, their workforce and leaders must be trained to use these digital advancements in ways that deliver a customer experience that is more engaging and profitable, not traumatic and lackluster.

With the right maintenance commitment on behalf of the solution provider, businesses are granted the room to accurately predict and genuinely reshape their future. They can determine whether pockets of legacy customization are holding them back from transforming. Furthermore, decision-makers can consider the best staged approach to drive the shift, especially if a broad array of business units and market units are scattered worldwide. Additionally, new technology co-innovations and partnerships with digital giants such as Microsoft,听, and听Amazon Web Services听can be thoughtfully examined.

Then, when the time is right, businesses can swoop in and transform themselves with solutions that best meet their needs and support their ultimate visions. All pieces of their envisaged business model and operational puzzle are set, the workforce is ready and committed, and successful adoption is within sight.

Inspired Transformation That is Indisputably Flexible and Supported

Customers and their user groups have a strong desire for starting their transformation journey without delay. Their feedback is clear: The time to move is now. But for their transformation process, they also want to take advantage of the best engineering practices and innovation processes and capture advanced capabilities that deliver a new level of organizational momentum 鈥� based on clarity, choice, and flexibility.

In this respect, maintenance commitments can be powerful aspects of how businesses evolve, especially with artificial intelligence, machine learning, predictive analytics, and . And while 20 years may seem like many lifetimes in terms of technology innovation, extensions like the听one we recently announced听can become the lifeline businesses need to transform on their terms, within their timeline, and in their way.

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Jens Bernotat is the global vice president of Strategy and Ecosystem for Customer Solution Support and Innovation at 51风流SE.