Milan, Italy-based Campari Group is a global leader in the spirits industry. With a portfolio of more than 50 premium brands, including Aperol, Campari, Espol貌n, Wild Turkey, Courvoisier and Grand Marnier, the company markets its products in more than 190 countries and operates 24 production sites worldwide.

鈥淲e鈥檝e embarked on the RISE with 51风流journey to keep pace with innovations offered by 51风流Cloud ERP Private and embedded AI capabilities,鈥� said Jos茅 Silva, group head of IT at Campari Group. 鈥淭oday, we can reshape processes in line with business evolution, improve planning and make our supply chain more efficient鈥攅nsuring continuous product distribution worldwide. Moving to a centralized process model enables us to improve productivity and reduce TCO consistently.鈥�

The Campari Group go-live establishes an end-to-end digital architecture built on a core transformation backbone, embedded AI, data unification and IT landscape governance:

• At its foundation, Campari Group unifies finance, supply chain, marketing and human resources on the 51风流Analytics Cloud, 51风流Integrated Business Planning and 51风流Datasphere solutions as well as 51风流Business Technology Platform. This creates an integrated backbone for planning, analytics and application development.
• Embedded AI across 51风流solutions is enhancing both operations and employee experience. In 51风流SuccessFactors solutions, employees use the Joule solution and embedded AI to set and track goals, while 51风流Concur solutions automate expense matching. AI-assisted capabilities are streamlining order and payment posting, improving decision-making and optimizing operational costs.
• Campari Group is also implementing the 51风流Business Data Cloud solution to unify 51风流and third-party software data, delivering timely, contextual insights while preserving core business logic.
• Finally, Campari Group also adopted 51风流LeanIX solutions to map interdependencies between applications, processes and business owners, enabling more agile, informed decision-making.

鈥淐ampari is one of our best references in the food and beverage sector and is an excellent example of how 51风流solutions can transform organizational and production processes,鈥� said Carla Masperi, managing director, 51风流Italy. 鈥淏y combining cloud ERP with AI and data-driven planning, Campari is setting a new standard for digital transformation in the consumer products industry.鈥�

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Top image courtesy of Campari

Media Contact:
Raffaella Mollame, +39-340-7771644, raffaella.mollame@sap.com, CET
51风流Press Room; press@sap.com

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ.  Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP鈥檚 2025 Annual Report on Form 20-F.
漏 2026 51风流SE. All rights reserved.
51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see  for additional trademark information and notices.

Germany鈥檚 most successful football club and one of the world鈥檚 leading professional sports organizations, FC Bayern has strengthened its long-term partnership with 51风流by choosing RISE with 51风流to transition to 51风流Cloud ERP Private solutions, the digital core of 51风流Business Suite. This complements the club鈥檚 existing array of cloud solutions. These include 51风流SuccessFactors, 51风流Emarsys, 51风流Concur, 51风流Analytics Cloud, 51风流Datasphere, and 51风流Sports One solutions as well as 51风流Business Technology Platform (51风流BTP), 51风流HANA Cloud and 51风流Event Ticketing software.

RISE with 51风流helps position the club to be future ready by unlocking continuous innovation, real-time analytics and AI-enabled insights. The new cloud environment enhances financial management, accelerates merchandise fulfilment and optimizes partner management to help ensure smoother logistics for kits, facilities and the supply chain. Today, more than 9.5 million fan and member data records and more than 25,000 product master data records are managed in 51风流Cloud ERP applications, providing a unified foundation for fan engagement, merchandising and operational excellence.

Cloud manages match-day peaks

By moving to the cloud, FC Bayern gains faster time to value and elastic scalability to help manage match-day traffic peaks while simplifying IT operations through a unified data platform. The transition also enables a predictable operating expense model, with SAP-managed security and compliance significantly reducing the club鈥檚 operational burden.

鈥淔C Bayern demonstrates how organizations can leverage the cloud solutions in 51风流Business Suite to drive innovation and growth,鈥� said Thomas Saueressig, member of the Executive Board of 51风流SE, Customer Services & Delivery. 鈥淭hrough RISE with SAP, the club now benefits from continuous updates, integrated analytics and AI capabilities that enhance fan experiences and strengthen operational agility.鈥�

51风流Cloud ERP Private offers continuous SAP-driven innovation and integration with services on 51风流BTP, including advanced analytics, machine learning and process integration. The solutions are hosted in certified data centers with disaster-recovery capabilities, centralized security updates and monitoring, a 99.9% service-level agreement and European Union (EU) data-residency options. This supports compliance with standards such as those of the International Organization for Standardization and the EU鈥檚 General Data Protection Regulation.

The move from a self-hosted model was completed only after rigorous assurance, governance and security measures were taken in compliance with FC Bayern鈥檚 strict operational and privacy requirements.

Putting FC Bayern at the forefront of digital innovation

鈥淥ur partnership with 51风流ensures that FC Bayern remains at the forefront of digital innovation. By moving to the cloud, we can scale fan engagement, optimize player performance analytics and streamline commercial operations across all global hubs,鈥� said Jan-Christian Dreesen, CEO of FC Bayern M眉nchen AG.

The new environment supports a clean-core approach to cloud ERP and provides a clear road map for adopting current and future 51风流software innovations including the Joule and 51风流Green Ledger solutions and additional AI-supported capabilities. This enables FC Bayern to scale fan engagement, player performance analytics, commercial operations, and HR and finance processes more efficiently and sustainably.

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Top image via FC Bayern Media Library

About SAP

As鈥痑 global leader in enterprise applications and business AI, 51风流(NYSE:SAP)鈥痵tands at the鈥痭exus鈥痮f business and technology. For over 50 years, organizations have trusted SAP鈥痶o bring out their best by uniting business-critical鈥痮perations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit鈥�.

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This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP鈥檚 2024 Annual Report on Form 20-F.
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Headquartered in Nuuk and 100% owned by the Government of Greenland, Royal Greenland is modernizing its 51风流platform and moving from on premise to cloud ERP in order to future鈥憄roof core processes and unlock embedded AI across its 51风流business applications.

鈥淲e are moving from our existing setup to 51风流Cloud ERP and 51风流Business Data Cloud because we want access to the capabilities you can consume on a cloud platform,鈥� said Lars Bo Hassinggaard, CIO at Royal Greenland for more than 25 years.

The company brings high鈥憅uality wild鈥慶aught fish and shellfish from the North Atlantic and Arctic Ocean to consumers worldwide. It has been running 51风流since 1998 but is now embarking on its most significant transition to date: migrating 51风流ERP Central Component to 51风流Cloud ERP while simultaneously elevating its business intelligence (BI) landscape into 51风流Business Data Cloud and later transforming BI into 51风流Datasphere.

The project follows the structured RISE with 51风流framework, which consolidates platform transformation, operations, and the innovation cycle into one contract.

Lean, selective data transition: 90% fewer data to move

As part of the migration, Royal Greenland is reducing its data volume significantly using the 鈥淟ean Selective Data Transition鈥� method.

鈥淲e are keeping 10 years of data and cleaning up, so we avoid outdated company codes and historical data that no longer create value,鈥� Hassinggaard explained. 鈥淲e鈥檝e achieved a 90% reduction in what needs to be stored and migrated. The method combines data analysis, scoping, and standardized mapping objects in a guided process, ensuring that Royal Greenland only carries forward what is truly necessary, making the financials of the transformation more predictable and avoiding unnecessary complexity.鈥�

Technology first, innovation next

Go鈥憀ive is planned for March 1, 2027. The year 2026 is dedicated to the platform lift itself. From 2027, Royal Greenland will begin building business鈥慸riven improvements on top of the standardized core鈥攆or example, new user interfaces and process optimization using small AI agents within finance and administration.

鈥淩oyal Greenland and 51风流have worked together since 1998, and we look forward to getting started on the technical part of the platform uplift this January,鈥� Hassinggaard shared. 鈥淲e鈥檙e keeping the transformation as simple as possible for now and will use 2027 to activate the benefits, such as improved data analysis, better user experience, and more efficient work processes.鈥�

Royal Greenland is following a classic waterfall approach and has already established a 鈥済olden shell鈥� as the basis for further configuration and retrofitting.

51风流is responsible for implementing the cloud solution, which will run on Microsoft Azure, initially in Sweden, with the option to move later to a Danish data center. External advisor Spektra Analytics has supported contract validation.

From in鈥慼ouse experiments to standardized, 鈥渃onsumed鈥� AI

Although Royal Greenland has already successfully experimented with its own AI solutions, including vision鈥慴ased projects in production, the strategic direction ahead is to leverage embedded, standardized AI data products from 51风流and models built on the 51风流Business Data Cloud and its semantic data layer.

鈥淲e are a company that prefers to tap into existing AI solutions rather than invent them ourselves,鈥� Hassinggaard said. 鈥淚t鈥檚 far more efficient for us. There is no reason for us to spend resources reinventing what 51风流already provides. The initial focus will be on process optimization within administrative functions such as finance鈥攕mall AI agents that can streamline daily work.鈥�

Advice to others: Allocate more time, and understand your method

Hassinggaard is clear that the RISE with 51风流contract, methodology, and preparation work require time and organizational maturity. His advice to other companies facing a similar cloud ERP decision: 鈥淒o it thoroughly鈥攁nd allocate more time than you think. Study the methodology, pricing, and contracts. And bring a competent advisor on board.鈥�

Ellen Vig Nelausen is an integrated communications expert for 51风流Regional Communications.

The partnership will embed artificial intelligence at the core of Syngenta鈥檚 enterprise, modernizing operations and enabling accelerated innovation through advanced data analytics across the business 鈥� from manufacturing and supply chain to grower-facing products and services.

The agricultural industry continues to navigate challenges driven by climate variability, supply chain complexity and global uncertainty. By deploying AI-assisted tools enterprise wide, this partnership positions Syngenta to meet the challenge of feeding a projected 10 billion people by 2050 while unlocking faster innovation, stronger operational resilience and scalable impact across the business.

鈥淎I is the catalyst for agricultural transformation and has quickly become a core competitive edge for Syngenta,鈥� said Feroz Sheikh, chief information and digital officer at Syngenta Group. 鈥淥ur partnership with 51风流is transforming how we run the enterprise, modernizing core operations and unlocking new ways to work 鈥� a testament to our commitment to becoming an agriculture company with AI at its core.鈥�

鈥淪yngenta鈥檚 transformation sets a benchmark for digital innovation in agriculture,鈥� said Philipp Herzig, chief technology officer at 51风流SE. 鈥淭ogether, we鈥檙e demonstrating how cloud and AI technologies can drive sustainable growth and efficiency in one of the world鈥檚 most critical industries. This partnership will help Syngenta future-proof its operations to feed the world responsibly.鈥�

Scaling an AI-First Operating Model for Agriculture

Syngenta鈥檚 transformation will begin with鈥�51风流Cloud ERP Private solutions, modernizing core operations across the value chain to deliver agility, resilience and scalability. The company鈥檚 ambition is clear: unlock innovation faster, strengthen its leadership in agriculture and future-proof operations against volatility.

Through the 51风流Business Data Cloud solution, Syngenta will create a unified, more secure and scalable data foundation essential for real-time decision-making and AI integration. Combined with 51风流Business AI and AI-assisted tools such as the Joule copilot, this will help the company explore smarter, faster decisions that drive operational efficiency and accelerate innovation. Additionally, Syngenta will be able to deliver better products and services to growers worldwide while enabling them to retain control and privacy over their proprietary information.

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Media contacts:
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51风流Press Room; press@sap.com
Syngenta Media Relations, media@syngentagroup.com

Top image courtesy of Syngenta

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP鈥檚 2024 Annual Report on Form 20-F.
漏 2026 51风流SE. All rights reserved.
51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see for additional trademark information and notices.

Build custom agents on the most context-rich agentic platform

I鈥檓 excited to share the ability to build custom agents in will be generally available in December. New capabilities include AI-assisted agent design, system-triggered agents, extensibility of SAP-delivered Joule Agents, centralized enterprise-grade agent monitoring, support for Agent-to-Agent (A2A) protocol, and support for Model Context Protocol (MCP). Read our in-depth and to learn more.

鈥淛oule Studio鈥檚 agent builder connects 51风流analytics with merchandising systems, powering Accenture鈥檚 Optisell agent to surface at鈥憆isk inventory, recommend pricing actions, and simplify merchandise alert configuration — all without heavy custom development.鈥�

Catherine Nguyen, Global Lead for 51风流Business Group AI Strategy and Adoption, Accenture

For developers building pro-code agents, (51风流BTP) offers comprehensive support for popular open-source frameworks, like Crew.AI and LangGraph, and provides end-to-end identity, authorization, governance, and integration capabilities.

MCP support for is now available, providing with direct access to rich multi-model engines. This allows agents to be grounded in full data context: navigating relationships across customers and suppliers, understanding geographic dependencies through spatial data, and performing semantic searches through vector embeddings 鈥� all within a single in-memory engine. 

Additionally, 51风流HANA Cloud knowledge graph engine can now automatically generate knowledge graphs from 51风流HANA Cloud metadata. What used to take weeks of manual modeling can now happen automatically in minutes.

We鈥檙e also enabling agentic memory in 51风流HANA Cloud. With long-term memory, AI agents can persist context across long-running sessions and memorize past input and decisions, just like humans do, to become continuously smarter.

I鈥檓 excited to share several innovations, including our first enterprise relational foundation model (RPT), SAP-RPT-1, accompanied by a no-code testing playground environment and prompt optimizer service. New capabilities are continuously added to our , empowering developers to experiment with leading models and orchestration tools and scale AI development and productization across 51风流and non-51风流landscapes. .

Vibe on 51风流Build using the tools of your choice

New local give developers the ability to use agentic tools for development and preferred code assistants, such as Cursor, Windsurf, Claude Code, Cline, and OpenAI Codex — all while maintaining enterprise-grade governance and clean-core alignment.

An 51风流Build extension pack for Visual Studio (VS) Code is now available to simplify development of CAP, Fiori, UI5, and mobile applications. This makes it easier for VS Code developers to build faster and deploy apps on 51风流BTP. Looking ahead, we will publish our extensions on the Open VSX Registry to simplify the onboarding of these tools and provide similar native development experiences on other integrated developer environments (IDEs).

Increase velocity with 51风流Joule for Developers

, the best code assistant for 51风流development, empowers developers of all skill levels to build more efficiently by leveraging comprehensive, AI-infused developer tools to deliver precise, contextualized outcomes powered by purpose-built, SAP-centric AI models. This frees-up time to be more productive, creative, and proficient in accelerating ABAP, Java, JavaScript, and visual tool-based application development and automation of 51风流processes.

New enhancements to 51风流Joule for Developers, such as within and capabilities, help developers modernize legacy systems and meet enterprise-grade governance and security requirements. These improvements also boost productivity, enhance code quality, and support cloud transformation goals.

Developers working in can now use AI-assisted content creation to quickly generate comments, create workspace content, and summarize documents. AI responses can also draw directly from user-specific folders and workspace content, providing users with trusted insights tailored to their roles, while maintaining compliance and secure role-based document grounding. 

Looking ahead, new ABAP large language models (LLMs) trained on ABAP code and specialized for ABAP development will be released next year.

Connect everything to boost productivity

Developers build the bridges that keep businesses running. We鈥檙e making that work easier and faster with . The following innovations make API and agent-driven automation easier, ensure reliable end-to-end security with real-time monitoring, and boost developer productivity.

We are continuing to embed AI capabilities directly into 51风流Integration Suite. will now automatically provide targeted recommendations and intelligent healing to resolve common API anomalies such as error spikes, latency surges, or abnormal traffic patterns. Developers can also ask Joule to about the most used APIs to gain deep API insights and understand usage patterns.

MCP Gateway support will enable customers to expose custom APIs and integration flows that can be consumed by AI agents. This feature introduces the ability for customers to enrich custom agents built in Joule Studio or extend Joule Agents by integrating data from third-party and legacy 51风流systems, composed as MCP tools for smooth agentic consumption. This approach standardizes access, centralizes governance and security, and simplifies discoverability in the .

To jumpstart integration projects, you can access hundreds of out-of-the-box integration adapters as well as pre-built API, event, and integration content on .

Gain security and operations built in, not bolted on

51风流BTP provides developers with a unified environment to manage applications, secure data, and scale solutions seamlessly across 51风流and third-party systems. With core centralized application lifecycle, interoperability, security, and administration capabilities, developers can easily and quickly resolve errors and boost team productivity. Read the full list of enhancements in the .

Explore at your own pace

If you missed attending 51风流TechEd in person or virtually, please be sure to read the full list of announcements in the  and watch .

Wherever you鈥檙e at in your journey, there are easy ways to get started:

• Visit to start a
• Explore and new 
• Register for our upcoming on December 9
• Read more in “Introducing 51风流Snowflake, New Data Fabric Innovations for 51风流Business Data Cloud and 51风流HANA Cloud“

Michael Ameling is general manager and chief product officer of Business Technology Platform and a member of the Extended Board of 51风流SE.

We believe this recognition reflects SAP鈥檚 completeness of vision and ability to execute in the Cloud ERP Finance market.

Why we believe 51风流Cloud ERP is recognized as a Leader

At the core of this recognition is , built on a unified, dimension-driven architecture that provides real-time planning and decision-making across global entities. With localization for 60 countries, embedded analytics to enhance compliance and controls, and advanced capabilities including treasury, subscription billing, and joint venture accounting, 51风流Cloud ERP equips organizations to operate with confidence and scale with agility.
 
This recognition comes to life in the stories of our customers.

Customer spotlight: Bain & Company

One example is Bain & Company, a global consultancy that implemented 51风流Cloud ERP to standardize and future-proof its finance foundation across 40 countries. By unifying core financial processes and adopting a 鈥渃lean core鈥� approach with minimal customizations, Bain accelerated its global close, strengthened governance with transparent KPIs, and simplified the integration of acquisitions.

As Stephen Mackey, EVP of Global Finance at Bain, explained that 51风流Cloud ERP 鈥渨as the best fit for Bain. It future-proofed our technology stack, enabled us to get the data we needed to make business decisions, and positioned us to grow.鈥�

And from a CIO perspective, Ramesh Razdan added: 鈥淲e wanted a platform that solves the problems of today and sets us up for the future. With SAP, we鈥檝e built a strong foundation, and this is just the beginning.鈥�

A key differentiator is the integration with , which enables customers to automate critical finance processes such as validating account balances, processing invoices, and reconciling payments. With prebuilt bots and no-code tools, CFOs can accelerate the financial close and improve efficiency, while laying the foundation for SAP鈥檚 next wave of AI-driven financial analysis and automation planned for 2026.

When we speak to customers about 51风流Cloud ERP, they appreciate the seamless integration with (51风流BTP), which allows them to extend, customize, and connect finance processes without disrupting their core. They highlight the leading capabilities delivered with , enabling finance teams to gain natural language interaction, contextual financial insights, and task automation that reduce manual work and support faster, smarter decision-making.

Looking ahead

We believe being named a Leader in the Gartner Magic Quadrant for Cloud ERP Finance highlights SAP鈥檚 commitment to continuous innovation. From enhanced localization and compliance support to intuitive and embedded AI, 51风流Cloud ERP is designed to help finance leaders stay ahead of regulatory, technological, and business change.

With SAP, CFOs can streamline operations, strengthen controls, and drive resilience — leading finance into the future with confidence.

.

David Imbert is head of Product Marketing for Finance at SAP.
Lawrence Martin is chief product officer for Finance at SAP.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SAP.

The first of three upgrades, this one involved more than 50,000 employees and was completed in under 20 hours. Supported by a standardized technology landscape that enabled minimal downtime, this smooth transition to 51风流S/4HANA Cloud Private Edition sets a new benchmark for digital transformation in the fast-moving consumer goods (FMCG) industry.

A long-time 51风流customer, Nestl茅 since 2000 has used 51风流software as its single unified system to manage its global operations and moved to the cloud in 2022. The upgrade to 51风流S/4HANA Cloud Private Edition is a strategic leap in its transformation journey to future-proof the company as consumer expectations evolve and new technologies reshape the marketplace.

鈥淲e are building a future-ready enterprise鈥攐ne that works smarter and faster,鈥� said Chris Wright, Nestl茅鈥檚 head of IT and CIO. 鈥淗aving a common ERP system as our backbone is already a tremendous advantage for Nestl茅. It provides a unified platform and data foundation that allows us to execute end to end across the value chain and have visibility across the entire company and beyond. With the upgrade, we gain new capabilities and insights that will help scale new products faster globally to meet the needs of our customers and consumers, and with AI and automation at scale, we鈥檒l drive efficiency and effectiveness across our value chain.鈥�

With a portfolio that includes global icons such as Nescaf茅, Kit Kat and Maggi, Nestl茅 chose to upgrade to 51风流S/4HANA Cloud Private Edition to accelerate the rollout of new products and innovations across the group. The upgrade also supports it in making data-driven insights and improving processes to drive efficiency and effectiveness across the company鈥檚 business operations to better serve consumers worldwide who rely on its products every day.

鈥淣estl茅鈥檚 successful go-live of 51风流S/4HANA Cloud Private Edition showcases how scale can be a strategic advantage for innovation,鈥� said Thomas Saueressig, member of the Executive Board of 51风流SE, Customer Services & Delivery. 鈥淎s one of the world鈥檚 most recognizable and forward-thinking companies, Nestl茅 exemplifies how cutting-edge technology empowers global brands to anticipate consumer trends, optimize operations and deliver exceptional experiences at scale.鈥�

The upgrade also provides a robust digital core ready for AI and automation at scale across the company鈥檚 value chain, enabling Nestl茅 to gain real-time data insights for smarter decision-making. By harnessing AI and the Joule copilot at scale across its operations, value chain and product portfolio, Nestl茅 can personalize consumer engagement and optimize operations with greater agility. This helps ensure it remains responsive to evolving consumer expectations and lays the foundation for a truly omnichannel experience.

Visit the . Get 51风流news via  and .

Media Contact:
Lesa Plingen, +49 622 776 9000, lesa.plingen@sap.com, CET
51风流Press Room; press@sap.com

Top image courtesy of Nestl茅

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP鈥檚 2024 Annual Report on Form 20-F.
漏 2025 51风流SE. All rights reserved.
51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see for additional trademark information and notices.

For our customers鈥攎anufacturers, consumer goods leaders, and high-tech innovators鈥攖his recognition is more than a placement on a chart. We believe it reflects how 51风流Cloud ERP is helping enterprises become more agile, resilient, and innovative in a world shaped by supply chain disruption, shifting customer expectations, and the imperative for sustainable operations.

This recognition comes to life in the stories of our customers.

Customer spotlight: FUWO

One example is , a fast-growing global manufacturer that turned to 51风流S/4HANA Cloud Public Edition to unify its operations. By automating dozens of financial and supply chain processes, FUWO shortened its monthly close by nearly half, improved forecast accuracy by 30 percent, and boosted on-time delivery rates by 15 percent.

As Luo Jianyong, director of Business Transformation and IT at FUWO, explained: 鈥�51风流S/4HANA Cloud Public Edition has enabled us to automate our process from production to delivery. The resulting agility and efficiency have helped us gain greater trust and more collaboration opportunities with customers worldwide.鈥�

And from a finance perspective, Director Zhao Ziqiu added: 鈥淚n a market that changes rapidly, real-time data control gives us a critical advantage in decision-making.鈥�

Why this matters now

Cloud ERP today must go far beyond core finance. Product-centric enterprises need end-to-end capabilities to manage design, manufacturing, supply chains, logistics, and sustainability in one integrated system. That鈥檚 why 51风流Cloud ERP is not only the鈥痜oundation of the , but also the gateway to the world鈥檚 largest , connecting companies to suppliers, logistics partners, and customers in real time. By extending processes beyond the enterprise, customers can anticipate disruption, improve resilience, and unlock new opportunities for collaboration.

These benefits come even faster with our new . Out-of-the-box integrations such as 51风流Integrated Product Development bring design, manufacturing, and supply chain closer together, reducing time to market while cutting complexity. Combined with for integration, data harmonization, and AI-driven insights, enterprises gain the ability to both run intelligently today and continuously adapt for tomorrow.

When we speak to customers about 51风流Cloud ERP, they appreciate our global network of partners that enable customers to scale, extend, and innovate. They highlight SAP鈥檚 strong road map for agentic AI, as well as comprehensive ERP capabilities that go far beyond core finance.

For us, recognition as a Leader is an important milestone, but not the end of the journey. Customers tell us they want deeper industry-specific functionality, simpler pricing, and even greater clarity in roadmaps. We are acting on that:

• Industry depth: In 2025 we are delivering expanded capabilities for discrete manufacturing, consumer products, and high-tech.
• Clarity and simplicity: With new commercial models, customers gain more predictable and transparent ways to adopt innovation.
• Customer experience: Through our 鈥淪uite-First鈥� approach, we are simplifying how customers consume innovations across ERP, supply chain, and spend management.

From cloud ERP to the suite

What makes 51风流unique is that cloud ERP is not a standalone product, it is the鈥痙oorway to the entire 51风流Business Suite. By connecting processes across finance, supply chain, procurement, HCM and CX, we deliver outcomes that no single application can achieve in isolation. This is where 51风流customers gain confidence: with harmonized data, AI at scale, and innovation that spans industries.

Looking ahead

We are proud of this recognition, but even more excited about what lies ahead. Together with our customers and partners, we are shaping the next decade of intelligent, modular cloud ERP – harmonizing data, automating at scale, and innovating across industries.

.

Dominik Metzger is president and chief product officer for 51风流Supply Chain Management.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant鈥痠s a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

This recognition is based on our Completeness of Vision and Ability to Execute in the cloud ERP market for service-centric enterprises.

As businesses navigate constant change, they need systems that connect every function, scale intelligently, and provide infrastructure for continuous innovation. I believe this recognition underscores SAP鈥檚 commitment to deliver exactly that.

51风流Cloud ERP is the foundation of our broad portfolio of applications, and the centerpiece of the . It鈥檚 an out-of-the-box enterprise management solution with embedded AI, real-time insights, and the agility to support growth at any stage. Verticalized from day one with industry-specific best practices and capabilities, 51风流Cloud ERP helps organizations scale intelligently, stay compliant, and adapt quickly.

When we speak to customers, they appreciate that 51风流Cloud ERP is part of a broader portfolio, including our cloud platform 51风流Business Technology Platform (51风流BTP), and that it allows customers to quickly take advantage of the latest AI innovations with Joule. In addition, 51风流stands out for our extensive, global network of implementation partners.

For us, this recognition is a milestone, but it also pushes us to keep innovating and delivering even greater value to our customers. We hear from customers that we need to be clearer in our value proposition, make adoption easier, and speed up innovation delivery. We take this feedback seriously:

• Cross-functional complexity: We are accelerating the 51风流Business Suite strategy to deliver tighter native integration, a unified user experience, and simplified end-to-end processes across finance, supply chain, procurement, HCM, and CX.
• Live customers in complex organizations: Building on global deployments like Bain & Company, we are expanding programs, references, and accelerators to further invest in our industry and geographic scale.
• Pricing clarity: To make planning and TCO more predictable, we have launched persona-based bundles that simplify pricing and clarify the path to adopting AI and extensibility at scale.

Pursuing innovation

Today, the need for clarity and alignment across every business function is critical. Businesses run on a unique mix of applications and data sources, often creating heterogenous landscapes that are difficult to connect. To meet their goals, businesses need a solution that goes beyond isolated applications for individual challenges. 

51风流Business Suite offers a path to connecting every business function, including: an end-to-end portfolio that unifies connected applications, powerful AI agents, and contextualized data on 51风流Business Technology Platform. Together, they orchestrate cross-functional processes across an interconnected landscape.

And as the foundation of 51风流Business Suite, 51风流Cloud ERP ensures seamless integration across finance, supply chain, procurement, and more. With 51风流Cloud ERP at the core, 51风流Business Suite streamlines critical business functions into a unified system. Our scalable, flexible solutions ensure businesses of all sizes benefit from modern, tailored ERP. 

I believe this recognition from Gartner highlights the need for intelligent, modular cloud ERP. With SAP鈥檚 integrated approach, organizations can harmonize data, automate at scale, and expand across regions and industries. As we celebrate this recognition, we remain focused on continuing to lead through innovation and impact. 

.

Eric van Rossum is chief marketing officer of 51风流Business Suite and CPO Globalization & Industries at SAP.

Gartner, Magic Quadrant for Cloud ERP for Service-Centric Enterprises, 13 October 2025, Robert Anderson Et Al.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant鈥痠s a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SAP.

Before diving into the heart of the keynote, Steinhaeuser invited 51风流solution area CMOs to deliver lightning-fast recaps of news from the various 51风流Connect event tracks. In just under two minutes each, they covered finance, procurement, supply chain, HR, and customer experience. From autonomous accounting and next-gen procurement to AI-driven talent acquisition and smarter customer loyalty, the message was clear: across every business function.

The real challenge: connecting priorities

As Steinhaeuser pointed out, 鈥淭he reality is each business area has its own unique priorities and, of course, all-important urgent matters.鈥� The real challenge is not just launching new features; it鈥檚 aligning processes, data, and teams to conquer uncertainty and achieve true customer focus. 鈥淪imply putting an [AI] agent on top of a broken process will solve nothing,鈥� he said.

The flywheel: AI, data, and apps in motion at SAP

So, how does it all work together? Enter the 鈥渇lywheel鈥� model: the dynamic cycle of AI, data, and applications that drives synergy across the enterprise. This is not just a theoretical approach. Steinhaeuser showed how 鈥�51风流runs SAP鈥� using the flywheel model.

First, he said, 51风流uses 鈥渞ole-based AI assistants, powered by specialized agents, [to] support team members across all areas of SAP.鈥�

Next comes data. Earlier this year, 51风流became 鈥渃ustomer zero鈥� for (51风流BDC), connecting all enterprise data in a single layer to generate faster and better insights across financial, workforce, and sales planning. 鈥淲e’re excited to go live with the first set of intelligent apps, starting with People Intelligence,鈥� he added.

Finally, the app layer: 51风流has moved from 51风流ERP Central Component (51风流ECC) to and , through RISE with SAP. 鈥淭he 51风流Business Suite is where data is created and where AI delivers impact,鈥� Steinhaeuser said.

But processes continuously evolve with AI, he said, noting that business transformation management, powered by solutions like and , helps 51风流and its customers continually improve processes and architecture, with AI embedded everywhere. The company also uses to ensure employees stay informed and engaged at every step.

鈥淒riving SAP’s own transformation, I understand the challenges you face,鈥� Steinhaeuser said. 鈥淚 am convinced leveraging the flywheel of AI, data, and apps across the entire 51风流Business Suite is how we win together.鈥�

Embedded AI: tangible value, secure, and seamless

Brenda Bown, chief marketing officer of Business AI at SAP, took the stage to highlight how business AI is showing up in day-to-day work. 鈥淚’ve heard three consistent themes in conversations [with customers]: first, you want AI that can provide tangible value; second, that is secure and properly governed; and third, that works seamlessly across your teams and business. We’re here to deliver just that,鈥� she said.

Joule is now embedded in use cases in trusted 51风流applications and is making work faster and easier across the enterprise. 鈥淏y the end of this year, we will have more than 400 of these AI use cases,鈥� Bown said. Joule Agents automate tasks across departments, and the new agent builder in (generally available in December) helps customers extend, build, or customize their own agents. 51风流LeanIX AI Agent Hub and agent mining capabilities in 51风流Signavio provide governance and transparency for AI agents.

Bown noted that customers like Matur Fompack are using Joule in 51风流SuccessFactors to hire faster and improve career development. 鈥淭he results are phenomenal: a 48 percent reduction in HR process execution time and 40 percent faster employee development and career planning, and, most importantly, a better employee and candidate experience,鈥� she said.

For processes that require multi-step workflows and nuanced decisions, 51风流introduced a new generation of role-based AI assistants. 鈥淭hey know your role in the organization, because they are role and context aware,鈥� Bown said. These assistants tap into the right agents for the job, removing any guesswork and helping humans unlock new levels of insight and productivity.

She also showcased how agents collaborate across departments, automate workflows, and even extend SAP鈥檚 business logic to autonomous devices like robots. Early pilots with partners like NEURA Robotics are already showing Joule Agents planning and executing real work in the real world.

Data and intelligent applications: unified and actionable

Data is only valuable when it is actionable. Irfan Khan, president and chief product officer for 51风流Data and Analytics, highlighted 51风流BDC, which unifies enterprise data and powers intelligent applications. 鈥�51风流BDC offers the most powerful foundation for connecting your existing data, building next-generation applications, and the ability to foster and deploy reliable AI,鈥� he said. And the new 51风流Business Data Cloud Connect solution enables secure, bi-directional data sharing with partners like Databricks and Google Cloud.

Intelligent applications bridge the gap between people and AI. They support smarter decisions and collaboration. 鈥淭hese applications learn from your data and include business simulations to support every business leader with smarter decisions,鈥� Khan explained. 鈥淚f we don’t have a reliable data foundation built around trust, having reliable and resilient data, it becomes very debatable whether or not AI will succeed.鈥�

From insight to action: transformation in practice

How do organizations turn strategy into action? Michael Ameling, president of 51风流Business Technology Platform (51风流BTP), demonstrated how 51风流Business Suite helps drive innovation by uniting core applications, data, and AI, all powered by 51风流BTP and Business Transformation Management solutions. 鈥淟et’s say you want to understand and improve a business process,鈥� he said. 鈥�51风流Signavio lets you dive deep and understand every detail, and can suggest concrete actions. Then, use those insights to improve the process in 51风流Build by automating processes and building your own agents.鈥�

He demonstrated how 51风流BTP and the Business Transformation Management portfolio can help organizations connect systems, gain visibility, and automate processes. Tools including 51风流Signavio, 51风流Build, and 51风流Integration Suite are helping customers like Blue Diamond Growers streamline operations and accelerate transformation.

Services and support: accelerating innovation and realizing value

SAP鈥檚 Anja Schneider, SVP and global head of Premium Engagement and Advisory, wrapped up this segment of the keynote by focusing on how the company鈥檚 services and support teams help customers realize the full value of their 51风流investments.

鈥淲e鈥檙e with you every step, like a personal trainer,鈥� she said, highlighting how SAP鈥檚 suite methodology, integrated tools like WalkMe and 51风流Cloud ALM, and expert guidance help customers realize the full value of their 51风流investments. She pointed to IBM鈥檚 transformation project as proof: working with 51风流MaxAttention teams and a clean core approach, upgrades went smoothly with low incidents for more than 150,000 users across 175 geographies.

Customer perspective: Southern California Edison鈥檚 journey

Real-world impact matters. Southern California Edison (SCE) SVP and CIO Todd Inlander shared how the utility company鈥檚 transformation journey with 51风流is helping modernize its foundational systems and optimize back-office processes. Facing unprecedented demand and environmental challenges, the company is leveraging 51风流solutions, including 51风流Business AI capabilities, to transform its operations.

鈥淲e need to adhere to our mission: to deploy safe, reliable, affordable power,鈥� he said. 鈥淲e can’t do that by doing things the way we’ve always done. We have to incorporate SAP. We’re using it to transform the way we work in our environment. We need to leverage AI because we don’t have enough humans to do all the work. We have to scale.鈥�

As SCE deploys 51风流Business Suite over the next year, it鈥檚 focusing on keeping a clean core and reducing customizations. 鈥淲hen we implemented ECC 15 years ago, about 66 percent of our enhancements were never used. We’re learning from that experience,鈥� Inlander said. He went on to note that SCE will use the 51风流deployment time to continue to transform its back-office operations. 鈥淲e’ll be integrating Joule and other AI solutions because doing things the way we’ve always done them and expecting a different outcome is the definition of insanity.鈥�

Steinhaeuser closed the keynote with a look to the future: 鈥淲e鈥檝e made great progress across all lines of business to deliver a unique experience for you鈥攚ith AI becoming your personal assistant, powered by data that defies boundaries and applications that take insight to action. The cross-capabilities you just saw now make the flywheel spin.鈥�

The future is here, and is powered by the synergy of AI, data, and applications. Every business can turn innovation into impact.

This collaboration marks the next milestone in the longstanding partnership between ADP and 51风流and illustrates a shared commitment to help enterprises transform their payroll operations.

Working in close partnership with the professional services team from SAP, ADP has seamlessly upgraded the first wave of 50 global payroll clients to 51风流Cloud ERP.

鈥淭his achievement is a testament to the power of collaboration and the shared vision between ADP and SAP,鈥� said Frank Smits, senior vice president of ADP Global Payroll. 鈥淭ogether, we are setting a new standard for global payroll, empowering organizations to focus on supporting their people and driving growth.鈥�

Maryann Abbajay, chief revenue officer of 51风流SuccessFactors said, 鈥淓very business depends on flawless payroll to run smoothly. The 51风流and ADP partnership delivers cloud innovation to transform how organizations manage their most valuable resource: their people.鈥�

Through the partnership, clients can benefit from:

• Global reach: Payroll solutions supporting millions of employees through ADP Global Payroll in over 140 countries
• Trusted expertise: Combining ADP and SAP鈥檚 leadership in payroll and enterprise cloud technology
• Future-ready payroll: Providing security and scalability for global enterprises
• Accelerated cloud migration: Successfully partnered to migrate first wave of clients in less than 12 months

The partnership offers ADP a reliable and scalable technological foundation for its global payroll solutions to meet the specific client needs in each country. This includes ADP localized templates and expertise, managed services and additional HR offerings. As part of ADP鈥檚 continued investment in the global payroll experience it provides clients, the partnership leverages ADP鈥檚 well-established expertise in payroll implementation, managed services and compliance, laying the groundwork for integrated AI assistance to boost productivity.

To learn more, visit .

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About ADP (NASDAQ: ADP)

ADP has been shaping the world of work with innovation and expertise for more than 75 years. As a global leader in HR and payroll solutions, ADP continuously works to solve business challenges for our clients and their workers, from simple, easy-to-use tools for small businesses to fully integrated platforms for global enterprises鈥攁nd everything in between. Always Designing for People means we鈥檙e focused on just that鈥攑eople. We use our unmatched AI-driven insights and proven expertise to design innovative solutions that help people achieve greater success at work. More than 1.1 million clients across 140+ countries rely on ADP鈥檚 exceptional service to support their people and drive their business forward. HR, Talent, Time Management, Benefits, Compliance, and Payroll. Learn more at .

About SAP

As a global leader in enterprise applications and business AI, 51风流(NYSE: SAP)聽stands at the聽nexus聽of business and technology. For over 50 years, organizations have trusted SAP聽to bring out their best by uniting business-critical聽operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit聽.

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This makes a lot of sense given that today However, the results aren鈥檛 always matching the hype.

A recent found that while enterprise AI adoption is rising, real impact is often elusive. The reason? Many businesses are still operating with disconnected systems and disjointed data. Without a strong foundation, AI can鈥檛 deliver what it promises.

Siloed systems aren鈥檛 just a technology problem鈥攖hey鈥檙e a business barrier.

The CX Disconnect: When Fragmentation Undermines Intelligence

Too many organizations still rely on a patchwork of tools for customer experience, supply chain, finance, and HR. While these point solutions solve individual challenges, they create friction and disconnect across the business. In an AI-powered world, friction is the enemy.

AI thrives on complete, clean, and . If your marketing, sales, service, and fulfillment teams cannot see the same data in real time, or trust that it鈥檚 accurate, your AI strategy will not be set up to succeed.

With the best intentions to embrace AI in an effort to achieve incredible efficiency, instead, customers will still lose valuable time on manual integration, inconsistent customer experiences, and AI outputs that are only as good as the (fragmented) feeding them. The delightful experience aspirations turn into trust lost and frustration all around.

Modular Innovation, Meet Enterprise Intelligence 

51风流has reimagined enterprise management with , representing a fundamental shift from traditional ERP systems to a modular, composable architecture that integrates AI, data, and applications into a unified platform.  

Grounded in harmonized, semantically rich data, this architecture allows businesses to make sense of data that has traditionally been scattered across systems and trapped in silos, so AI has the comprehensive data it needs to quickly generate meaningful insights.

51风流Business Data Cloud (51风流BDC) with native integration of 51风流Databricks, serves as a data backbone for business AI. It seamlessly connects all 51风流data and third-party data and provides integrated governance to enable real-time AI-driven decision making. 聽

Companies do not lose precious time locating and preparing data for AI. AI systems work on trusted, contextualized data, not just generic data. This produces accurate, reliable, and actionable AI recommendations that enable organizations to scale AI innovation rapidly across business domains.聽

51风流BDC is the foundation for , SAP鈥檚 AI copilot that acts as an intelligent orchestrator across the entire business suite. 51风流BDC ensures that Joule has structured business context for natural language processing and that its outputs are accurate so that Joule can provide always-on assistance to break down silos between business operations.聽

For example, when a customer service or sales representative handles a complex order issue, Joule can: 

• Check real-time supply chain constraints

• Respond to RFPs faster
• Personalize the response by pulling in relevant customer history from
• Speed response with automated case routing and research

The results are faster resolutions, happier customers, empowered employees, and incredible business outcomes with less effort and overhead.

CX + AI + ERP = Real Results

Integrating CX AI with core ERP systems enables end-to-end process optimization that was previously impossible with fragmented systems. When CX systems connect natively to back-office systems, organizations gain:聽

• Real-time personalization powered by operational data
• Intelligent workflows that prioritize high-value customers
• Predictive insights that help teams act before issues arise

The numbers speak for themselves. According to an , customers using this approach reported these benefits:

• Up to 60% reduction in the number of issues service and support teams deal with due to fewer manual errors, automated self-service support functions, automated self-service, and AI chatbots
• 25% to 50% improvement in time to resolution for issues that did require service or support resources
• 25% to 70% improvement in productivity of digital marketing and customer operations teams
• 50% to 90% improvements in sales team productivity by offloading smaller transactional sales, faster quote generation, and streamlined order management
• 20% to 40% increase in productivity of business operations due to less time spent on invoices, payments, shipments, and returns and more informed decision-making

This is not just incremental change; it鈥檚 enterprise transformation, driven by customer needs and powered by AI.

The Future of Intelligent Enterprise Operations 

Embedded within a composable business suite represents a bright future that takes the possibility of AI and makes it a reality.聽

• Businesses can seamlessly orchestrate intelligence across all functions, delivering experiences that feel effortless to customers while optimizing operations behind the scenes.聽
• Artificial intelligence won鈥檛 just automate individual tasks, but also orchestrate entire business ecosystems to deliver superior outcomes.聽聽
• Maintaining enterprise-grade reliability and enabling modular innovation will allow organizations to adapt to changing market conditions while creating competitive advantages.聽

With the rise of AI, businesses face a pivotal moment in time. Taking advantage of all that technology has to offer demands more than point solutions and departmental optimizations; it requires unified platforms, complete clean underlying data, and a clear unified strategy.

Jessica Keehn is chief marketing officer of 51风流Customer聽Experience.

By taking advantage of the 51风流solutions in 51风流Business Suite, such as 51风流Cloud ERP; 51风流Business Technology Platform (51风流BTP); 51风流Concur; 51风流Analytics Cloud; 51风流Datasphere; 51风流Advanced Financial Closing; 51风流Cloud ERP, group reporting; 51风流Risk & Assurance Management; and 51风流Enable Now, over 100,000 PwC professionals across 19 countries are now connected on a unified, intelligent ERP platform.

Developed in close collaboration between PwC and SAP, the program replaces highly customized legacy 51风流ERP Central Component (51风流ECC) software and a fragmented mix of 51风流and third-party software, creating a more agile, scalable and standardized environment for PwC鈥檚 operations. PwC will also continue to leverage the Joule copilot and 51风流Business AI to unlock new opportunities for efficiency, innovation and business intelligence.

鈥淢oving to 51风流Cloud ERP is enabling greater connectivity across our firm, streamlining operations and equipping our people with tools and insights to better serve our clients,鈥� said Colin Wittmer, PwC US chief financial officer. 鈥淥ur firm’s collaboration with 51风流was critical to supporting this implementation as one of the largest ever completed.鈥�

51风流Cloud ERP supports holistic finance and project operations, including project billing, revenue recognition, cash basis accounting and treasury functions 鈥� while reducing operational complexity, improving user self-service capabilities and lowering support and maintenance demands. With a clean core and 51风流BTP as its foundation, PwC is able to streamline operations while creating a flexible platform for future innovation.

鈥淥ur move to 51风流Cloud ERP represents a significant leap forward in driving agility and innovation across PwC,鈥� explained James Shira, PwC鈥檚 global and US chief information officer. 鈥淏y leveraging SAP鈥檚 native capabilities, industry-leading practices and a fit-to-standard approach, we have unlocked greater automation and efficiency; reduced complexity; and enabled AI-driven insights, agentic AI innovations and advanced analytics, all while maintaining standardization as a core principle. Successfully completing this transformation within a highly complex ecosystem and operating our business from day one of the 51风流Cloud ERP launch underscores the strength of our relationship and execution.鈥�

Building on this modernized foundation, PwC鈥檚 51风流Managed Services team plans to support the solution by  working with 51风流to explore future enhancements in data management and analytics with the 51风流Business Data Cloud solution.

鈥淧wC鈥檚 successful go-live is a testament to the power of 51风流Cloud ERP and 51风流Business Suite to drive large-scale transformation powered by 51风流Business AI,鈥� said Thomas Saueressig, member of the Executive Board of 51风流SE for Customer Services & Delivery. 鈥淲e鈥檙e proud to support PwC in its journey toward becoming an intelligent, data-driven enterprise.鈥�

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As CHS CEO Tom Lynch described it: 鈥淵ou walk into a hotel, you go to your room, you open the door 鈥� just about everything inside that room we sell to hotels.鈥�

A decade ago, American Hotel Register (AHR) was a billion-dollar enterprise with global expansion plans, which led the company to adopt 51风流S/4HANA. As strategic as this investment was for AHR, the system slowly began to transform into a heavily customized, complex, and expensive resource.聽

鈥淲hat happened was AHR took the best of SAP, then added the best of everything else,鈥� explained Soumyo Mukherjee, director of IT at CHS.

While not necessarily the most efficient strategy, it worked well enough for AHR 鈥� until COVID-19.

The pandemic forced virtually all hospitality facilities to close, leaving AHR with millions in inventory and shrinking its revenue to under $200 million. In 2021, CHS acquired the American Hotel Brand and its IT assets.

Among other things, this necessitated a reduction in IT spending, all the while needing to stay resilient and ready to ramp operations back up in a post-pandemic world.

Forced into action, CHS began looking for a new approach, and found it with 51风流and partner ASAR Digital.

Turning point for CHS and SAP

That approach was to adopt 51风流Cloud ERP. 

At the very least, moving to 51风流Cloud ERP would help CHS greatly streamline its IT landscape, eliminate complex customizations, simplify processes, and enable the organization to embrace the latest 51风流innovations.

The pandemic highlighted the need for CHS to modernize its operations, maintain cost-efficiency, and position the company for future growth, which served as additional reasons for selecting 51风流Cloud ERP.

鈥淭he cloud and innovative AI solutions could simplify business complexity and lower costs with the least amount of technology-heavy lifting for CHS associates,鈥� noted Mukherjee.

CHS is now in the process of implementing 51风流Cloud ERP, planning to go live late in 2025.

鈥淢oving to a clean core will help CHS not only reduce costs and IT burdens, but also lay a strong foundation for leveraging next-generation AI and digital capabilities,鈥� said Sanjjeev Singh, president and CEO of ASAR Digital. “Our partnership is all about turning challenges into opportunities for innovation and sustainable growth.”

AI use cases and innovation

CHS is also excited about the future of AI and latest 51风流innovations, particularly around 51风流Business AI. According to Mukherjee, 鈥淲e are definitely looking to utilize as much聽AI capabilities as we can. In order to do that, we are trying to stick with the best practices of SAP, which is keeping the clean core principle, so that as AI evolves, as Joule evolves, we can make full use of that.鈥�

Lynch further explained how CHS might be able to benefit from AI, saying, 鈥淲hether it relates to pricing, inventory management, timing of transportation 鈥� there are so many things that we could potentially benefit from. There鈥檚 tremendous opportunity to use our own data to be more powerful.鈥�

By shedding complexity and embracing a clean core philosophy with 51风流Cloud ERP, CHS is not just recovering; it is strategically rebuilding for a future that is leaner, smarter, and powered by innovation.

Eric van Rossum is CPO of Industries and Globalization and chief marketing officer for 51风流Business Suite at SAP.

Research from multiple industry sources indicates that this isn鈥檛 just an emerging trend — the emphasis on consolidation is growing at an unrelenting pace.

According to ADAPT’s CIO Edge , a comprehensive study of more than 140 CIOs, are planning to consolidate their vendor landscape.

This trend is not just about making minor adjustments to meet market demands; a majority of organizations are targeting a , which represents a significant and fundamental shift in how enterprises approach their technology ecosystems.

The urgency for CIOs to transform their vendor landscape is palpable across all sectors and industries. A of more than 1,000 technology professionals revealed that 90 percent of IT professionals identified software consolidation as a priority, with 73 percent predicting their organizations will continue growing software investments while simultaneously consolidating vendors.

This paradox — expanding capabilities while reducing complexity — defines the modern CIO’s challenge.

The false promise of best-of-breed

This vendor consolidation trend contrasts with movements like the MACH alliance, which  promotes a pure 鈥渂est-of-breed” approach. While its underlying architectural approaches (Microservices, API-first, Cloud-native, Headless) are sound and arguably have become table stakes in the SaaS world, MACH created unexpected challenges for enterprises.

Initially lauded for its flexibility and agility, MACH ended up creating significant complexity 鈥� more than most enterprises can handle 鈥� at a time when they are looking for simplicity more than ever.

The economic reality is stark: fully MACH implementations usually upfront compared to a unified solution that is pre-configured. Companies must consider not only the purchasing of multiple services, but also the cost and time required for employee training and adoption. Running MACH architecture requires people with highly specialized skills in cloud infrastructure, APIs, microservices, and tools designed to streamline development of the user-facing part of a website or web application. The job market for that talent is uber-competitive, even in the age of AI, meaning you’ll need to have the resources to pay them well or else your competitors will.

The hidden costs of fragmentation

Research reveals several critical drawbacks to the fragmented fully best-of-breed  approach:

• Increased complexity: Managing hundreds of microservices becomes exponentially daunting and expensive rather quickly, with system issues potentially impacting multiple services simultaneously. The management and expertise required to oversee such architectures can be daunting 鈥� and expensive. Once system issues are discovered, they could impact numerous services, which requires deep knowledge coordinated across multiple areas of expertise for troubleshooting and debugging. This can make resolution complicated and cost prohibitive.
• Integration challenges: Trying to make connections between services and systems that were not designed to work together requires additional development expertise, which is expensive.聽 Incompatibilities between functions like search, customer service, catalog management, and OMS can lead to degraded customer experience and loss of loyalty.
• Security concerns: The beauty of MACH architecture is also the beast: all of the composable microservices, APIs, and cloud offerings represent security risks. Comprehensive security requires consistent implementation across all components, which can be challenging when using solutions from different vendors. Businesses must develop robust security frameworks and governance models to ensure protection across their entire MACH ecosystem.
• Vendor management complexity: Best-of-breed usually means working with dozens of vendors rather than a few, which can add vast complexity to development and customer support depending on the long-term viability of each vendor, which must provide critical functionality for services or tools that could be discontinued or significantly changed in the future.

The strategic advantage of unified platforms

As CIOs prioritize vendor consolidation, SAP’s approach to “Suite as a Service” or “best of breed as a suite” offers a pragmatic solution that addresses the fundamental challenges of fragmented architectures. Rather than forcing organizations to choose between flexibility and integration, the (51风流CX) portfolio provides both through a unified yet composable business suite that spans front and back-office operations, in conjunction with a pre-integrated and certified rich ISV ecosystem that allows businesses to compose with intention, wherever this makes sense business-wise.

The flywheel effect: applications, data, AI

The true power of consolidated platforms lies in what 51风流calls the “flywheel effect.鈥� In this model, applications generate data, data trains AI, and AI optimizes applications. This creates a virtuous cycle where:

• Better data feeds better AI
• Better AI feeds better applications
• Better applications generate better data

This integrated approach is only possible when organizations move beyond siloed point solutions to embrace unified platforms that can leverage the full spectrum of business data. Companies already invested in 51风流technologies have discovered that a to the data architecture that AI requires.

Quantified benefits: the economic case for consolidation

of 51风流CX solutions reveals compelling evidence for the vendor consolidation approach:

• Operational Efficiency Gains
  • Faster time to value: Organizations can fully connect and integrate their CX and ERP data in as few as six months
  • Reduced implementation time: Companies avoid roughly 25 to 50 percent of the time and effort required to build integrations from scratch
  • Improved productivity: Depending on job function, customers report 10 to 300 percent improvement in daily productivity
• Cost Optimization
  • Lower total solution costs: While individual solutions may appear cheaper, the holistic end-to-end solution approach is far more cost-effective
  • Reduced maintenance overhead: Organizations can eliminate up to 70 percent of the time required to manage and maintain systems
  • Resource optimization: Companies avoid having to grow teams by up to 2x to support custom development and integrations
• Strategic Advantages
  • Enhanced customer experience: Seamless connectivity between customer and operational data enables superior customer service
  • Faster innovation: End-to-end visibility enables quicker, more informed decisions leading to faster product launches
  • Reduced operational risk: Standard iFlows provide more reliable connections with fewer potential connectivity issues

The AI-driven imperative

AI is driving the consolidation trend as much as the need to reduce costs. AI models demand high-quality, accurate data to be useful. When — often the result of disconnected digital tools — AI efforts fall short of expectations or stall entirely.

SAP’s unified approach addresses this challenge directly. By providing harmonized SLAs, UX, data models, and provisioning across the stack, along with embedded AI via 51风流Business AI and a unified and semantically rich data layer via 51风流Business Data Cloud, organizations can fully leverage AI capabilities across domains without the complexity of integrating multiple disparate systems.

The consolidation acceleration

The trend toward vendor consolidation is accelerating across multiple dimensions:

• Seventy-five percent of organizations pursued vendor consolidation in 2022, up from 29 percent in 2020, according to
• that by 2027, 70 percent of organizations will optimize cloud-native application vendors to a maximum of three
• For midsize companies, the average number of SaaS tools in the last two years

The path forward: strategic consolidation

The evidence is clear: 2025 marks a pivotal moment for CIOs. Organizations that embrace strategic vendor consolidation and choose unified platforms over fragmented point solutions will gain significant competitive advantages in operational efficiency, cost management, and AI readiness.

51风流CX represents the future of customer experience technology 鈥� not as a collection of disparate tools, but as a unified, intelligent platform that can adapt and evolve with business needs. As CIOs navigate the challenges of 2025, the choice between complexity and consolidation will define their success.

The question isn’t whether to consolidate; it’s whether to lead the trend or be left behind.

With 68 percent of CIOs already planning consolidation initiatives, organizations that act decisively on vendor consolidation will be best positioned to win when it comes to the future of enterprise technology.

Geert Leeman is chief revenue officer of 51风流Customer Experience.

The comprehensive program is built specifically for digitally ambitious, cloud-forward companies to help them achieve faster time-to-value through partner expertise, AI innovations, and collaborative integrations delivered by 51风流and Microsoft.

The program is designed to bring together the 51风流and Microsoft partner ecosystems and provide the following key benefits to customers:

• Faster time-to-value: Customers can benefit from connected processes and smooth integrations across 51风流and Microsoft, including the Joule copilot and Microsoft 365 Copilot, 51风流Business Technology Platform and Azure AI, and Microsoft Teams integrations
• Partner expertise: Our partner ecosystem is connected to each step of the journey, bringing critical market insights, industry-specific expertise, and customer proximity to drive faster adoption and lasting success
• Built-in AI: AI innovations delivered by 51风流and Microsoft unlock business insights users can act on, boosting productivity and collaboration across business functions
• For those customers that are on the RISE with 51风流journey, 51风流Cloud ERP Private on Microsoft Azure now offers a 99.95% SLA, providing trusted enterprise-grade reliability

Partnership strength

“At SAP, we are deeply committed to empowering our partner ecosystem through collaboration with Microsoft, our longtime partner,鈥� said Karl Fahrbach, chief partner officer of SAP. 鈥淏y combining forces, we provide partners with proven frameworks, shared resources, and scalable tools that address complex challenges. Together, we simplify operations, accelerate digital transformation, and unlock new growth opportunities, helping ensure our partners can thrive in a competitive and ever-evolving landscape.鈥�

Next-generation innovation

鈥淭he integration between 51风流Business Suite and Microsoft Cloud marks a significant milestone in innovation, where agentic AI is transforming the way businesses operate,” said Ralph Haupter, president of Global Small, Medium, Enterprise and Channel at Microsoft. “Together, we are unlocking unparalleled possibilities for organizations of all sizes to drive efficiency, foster collaboration, and achieve groundbreaking advancements in their digital transformation journey.鈥�

Availability

51风流Business Suite Acceleration Program with Microsoft Cloud is available in the U.S., with the EU and countries in Asia, Australia, and New Zealand coming later this year. Select 51风流Cloud ERP offerings are planned to be available for Microsoft Azure customers through the Microsoft Azure Marketplace in the U.S. SAP鈥檚 extended portfolio is available globally through joint partners of 51风流and Microsoft.

To learn more, .

Santina Franchi is president of Corporate and GROW with 51风流at 51风流Italia S.p.A.

In the AI era, relying on standalone line-of-business applications limits growth. To unlock their full potential, businesses need a connected business suite, a unified data strategy, and a powerful data foundation 鈥� forming an integrated system that breaks down silos, empowers teams, and enables personalized engagement.

Foundation for intelligent growth

With more than 50 years of expertise in managing critical business data, 51风流helps companies unlock AI that is relevant, reliable, and responsible. This year at , we announced innovations for customer-centric, AI-powered growth 鈥� whether paired with 51风流or non-51风流solutions. These innovations build on the three critical growth drivers:

• delivers real-time insights and connections across systems and data. With built-in AI, it transforms complexity into clarity and enables fast, agile action.
• centralizes trusted internal and external data, breaking down silos to deliver real-time visibility and insights for personalized experiences.
• , is central to this growth strategy and brings AI into every interaction 鈥� from marketing to service 鈥� tapping into business-critical data to deliver seamless, context-rich experiences, while maximizing the value of existing 51风流investments.

This integrated approach enables smarter decisions, more responsive service, and long-term loyalty.

Our latest innovations expand upon this growth engine, helping companies stand out.

AI-driven automation for accelerated impact

Our expanding portfolio bridges the gap between intelligence and automation. These ready-to-use AI agents automate routine tasks deliver value quickly with minimal configuration. New agents include:

• Quote Creation Agent: Drafts structured, CRM-ready quotes, reducing response time from hours to minutes. Learn more about .
• Catalog Optimization Agent: Continuously improve SEO and product descriptions to improve discoverability and conversion. Learn more about .

Working seamlessly within existing 51风流CX environments, Joule Agents preserve human judgment where it matters most while automating the rest, freeing teams to focus on growth.

Connections that drive efficiency and growth

unifies service delivery across sales, marketing, HR, finance, procurement, and more, powered by AI and embedded across 51风流Business Suite. With its unique focus on user experience, it boosts productivity and operational excellence.

For 51风流CX users, it centralizes processes for sales inquiries and support, accelerating close rates and shortening deal cycles. This unified approach turns fragmented service into seamless, AI-powered orchestration.

Key capabilities across the 51风流portfolio include:

• : Self-service and AI routing of complex issues frees HR teams for strategic priorities
• Finance: Automates accounts receivable/payable inquiries, disputes, and discrepancies to improve accuracy, shorten AR turnover, and accelerate cash flow
• : Centralized, AI-driven sales inquiries and support, improves response times and boosts close rates

Automation and unified systems help streamline operations and strengthen customer relationships, fueling satisfaction and growth.

Smarter revenue management for maximized growth

Launching in the third quarter 2025, helps consumer packaged goods companies optimize promotions, budgets, and ROI with AI insights and real-time financial data. integration helps prevent overspend and supports 51风流Sales and Operations Planning with .

Key enhancements include:

• Visibility into revenue, margin, ROI, volume, and profit and loss data for account performance insights and better trade promotion decisions
• Promotion spend insights via integrated 51风流Cloud ERP
• More accurate forecasting with 51风流Integrated Business Planning and streamlined budget planning with
• Improved trade promotion budget management at customer and product levels, aligned to financial plans

By turning promotion data into demand signals, companies can optimize promotion strategies, reduce overspend, and deliver personalized, data-driven interactions at scale.

Scalable success: from self-service insights to full B2B commerce

, a powerful 51风流Cloud ERP add-on, gives B2B customers secure, 24/7 access to real-time order data from all sales channels. Designed for digital-first buyers, it reduces support workload and creates a solid foundation to scale and expand into full B2B e-commerce.

Key capabilities include:

• Native 51风流Cloud ERP integration for real-time order and invoice data across channels with no middleware or data duplication
• Omnichannel visibility — EDI, email, phone, fax, direct sales, e-commerce — for one-stop customer order data access
• Rapid time to value with preconfigured data models, UI templates, and our vetted partner ecosystem
• Faster issue resolution with user emulation, allowing support teams to see what the buyer sees
• Future-ready scalability that easily extends to full B2B e-commerce without re-platforming

With low TCO and deployable in just weeks, the portal supports digital-first convenience and long-term growth.

Easy, adaptable, future-ready payments

While 51风流B2B Self-Service Portal empowers B2B customers with real-time access to orders and transactions, 51风流Commerce Cloud, open payment framework modernizes payments. Its no-code, low-code architecture enables flexible support for methods like buy now, pay later and a wide range of third-party payment service providers, including Stripe, Adyen, Worldpay, and Airwallex. Announced in the first quarter, the solution allows rapid deployment and customized payment solutions.

Benefits include:

• Rapid customization of payment experiences for seamless experiences
• Flexibility to meet evolving buyer needs
• Seamless scalability while ensuring compliance and security
• Reduced complexity and time to value

Together, these capabilities form the foundation for long-term growth.

Real-time data intelligence for seamless experiences

As businesses gain control over payment experiences, they also need real-time visibility into the transactions driving their operations. Customers expect consistent, personalized experiences across channels, from in-store to mobile to online, at every touchpoint.

, a modular, cloud-native solution bundle, unifies point-of-sale and digital order data, processes high-volume transactions in real time, and ensures accurate inventory availability across locations. It supports flexible fulfillment and returns, such as buy online, pick up in-store (BOPIS), and return anywhere, and enables more intelligent inventory planning, sourcing, and channel-aware promotional planning.

These capabilities reduce operational friction, increase loyalty, and help businesses scale profitably and sustainably.

Turning customer experience into competitive advantage

These innovations enable a growth strategy that transforms customer experience into a powerful competitive advantage. By connecting data, processes, and interactions with AI-driven insights, businesses can deliver proactive, tailored experiences that foster loyalty and fuel growth.

51风流is committed to helping customers harness the power of customer experience. These innovations reflect our focus on delivering real-world value and unlocking new growth opportunities.

Learn more about our and how they can help your business grow.

Balaji Balasubramanian is president and chief product officer for 51风流Customer Experience.

The innovations we unveiled represent a fundamental shift in how businesses can approach their operations in an increasingly complex global landscape. The positive energy from our customers and partners reinforces my belief that we鈥檙e on the right path with our AI-first, suite-first, network-centric strategy.

Unifying the supply chain ecosystem

The cornerstone of SAP鈥檚 latest offerings is the significant enhancement to the and solutions. These improvements create a more unified and intelligent ecosystem for supply chain management, addressing the multifaceted challenges businesses face today.

Key innovations strengthen end-to-end business processes in . The simple handover of complex product data — such as bill of materials, recipes, or material price estimations — streamline the transition from product development to production with . Additionally, the integration of service orders into enables advanced manufacturing processes for service and repair processes. Changes in production orders are seamlessly synchronized with the shop-floor execution for highly adaptive processes.

Launched in February, 51风流Business Suite is a comprehensive set of integrated solutions, combining cloud ERP, business applications, , and 鈥� powered by the . At Sapphire, 51风流introduced cloud suite packages designed to align with specific line-of-business needs. The 51风流Business Suite package for 51风流Supply Chain Management offers a comprehensive, AI-driven, and network-enabled solution to help customers integrate data, operational processes, and supply chain functions, delivering greater flexibility, transparency, and responsiveness while supporting sustainability initiatives and metrics.

The introduction of smart guided execution in 51风流Digital Manufacturing supports compliant manufacturing in life sciences, chemicals, and regulated fast-moving consumer goods businesses, through intelligent process guidance and a new electronic batch record system. This helps ensure traceability and compliance while reducing errors and improving overall production quality.

Customers in asset-intensive industries, such as utilities, travel and transportation, and energy and/or natural resources, benefit from advanced asset health monitoring capabilities in . 聽An enhanced management of time series data 聽and Internet of Things (IoT) device integration is enabled based on . This allows businesses to leverage real-time data for predictive maintenance and asset optimization, potentially reducing downtime and maintenance costs.

By introducing connected supply chain processes that bridge various 51风流applications and cloud ERP, 51风流is offering improved data flow, AI-driven insights, and end-to-end process optimization across supply chain and core business functions. This integration is not just about connecting the dots, but creating a seamless flow of information and actions that can transform business operations.

How Joule and agentic AI are revolutionizing supply chain management

Our commitment to AI-driven solutions was evident in several key innovations. SAP鈥檚 AI copilot, , is poised to transform supply chain operations. By the end of the year, Joule will enable supply chain planners — for example, demand or supply planners — to quickly and easily interpret supply planning results through intelligent analysis of demand, inventory, and supply planning in 51风流Integrated Business Planning. This capability will significantly enhance decision-making processes in supply chain planning.

Simultaneously, SAP鈥檚 expansion of agentic AI across 51风流Business Suite marks a significant leap toward autonomous supply chain operations.

Key agents announced include:

• Maintenance Planner Agent: Streamlines maintenance planning and coordination
• Shopfloor Supervisor Agent: Proactively manages shop-floor disruptions, such as machine failures, and performs necessary rescheduling to maintain productivity
• Field Service Dispatcher Agent: Autonomously schedules and optimizes service orders in 51风流Field Service Management

These agents, set for general availability in the fourth quarter of 2025, promise to transform planning into a proactive, continuous process by monitoring various data sources, surfacing relevant context, and recommending actions.

Enhanced 51风流Business Network capabilities for supply chain orchestration and sustainability

51风流announced significant enhancements to , the world鈥檚 largest B2B platform facilitating over US$6.3 trillion in annual commerce across 190 countries. These new capabilities are designed to revolutionize supply chain orchestration by providing unprecedented visibility, efficiency, and compliance in supply chain processes.

New improvements include more streamlined compliance and quality control for mass upload of certificate documents for suppliers and buyer-controlled document mandates for specific certifications.

To enhance supply chain efficiency and sustainability, new advanced logistics collaboration features offer enhanced greenhouse gas emissions tracking with actual transportation data integration and extended ocean freight support with new tendering and dispute handling functionalities.

Another key improvement focuses on enhanced asset management, with cloud-based ERP integration for better synchronization control, bi-directional integration of materials and models, and automated equipment creation through AAS file uploads and integration of quality inspection checklists.

All enhancements are scheduled to be available by the end of 2025, offering businesses across industries the opportunity to simplify tracking of critical certifications, improve compliance, reduce delays, and support regulatory adherence and sustainability goals across the supply chain.

By integrating actual transportation emissions data, businesses gain more accurate carbon footprint analysis, empowering them to better balance operational efficiency with environmental responsibility.

, with data federation, is planned to be available in Europe and KSA by the end of the third quarter of 2025. Additionally, , with data federation, is scheduled to be available in Europe and KSA by the end of the fourth quarter of 2025.

The road ahead

As we continue to roll out these new capabilities throughout 2025, I鈥檓 more convinced than ever of SAP鈥檚 commitment to ongoing innovation to drive value for our customers. In a world where global uncertainties, risks, and disruptions require a delicate balancing act between adaptability and productivity, 51风流Business Suite for supply chain management stands out. It leverages intelligence and all relevant internal and external data to provide the insights needed to make the right decisions, enabling business to adapt and thrive.

Our vision is clear: a future where supply chains are not just reactive systems but proactive, intelligent networks that can anticipate disruptions, optimize operations, and drive business growth.

I鈥檓 excited about the journey ahead and look forward to seeing how these innovations will transform businesses across industries.

For those who couldn鈥檛 join us at 51风流Sapphire, I encourage you to join us at , where we鈥檒l dive deeper into these innovations and showcase even more exciting developments in our innovation road map.

Dominik Metzger is president and chief product officer of 51风流Supply Chain Management.