Cloud solutions promise simplicity: turn them on, and they just work. But behind every successful cloud transformation lies a complex web of operational challenges. Businesses adopting cloud solutions, whether public or private, still need to address topics such as testing, application performance, security, monitoring, integrations, service and change requests, and issue resolution.

The reality? Cloud solutions eliminate hardware and infrastructure concerns, but the day-to-day operational workload remains. Without proper management, businesses face risks such as downtime, inefficiencies, and an inability to scale.

can help put an end to this struggle. The offerings of expert-managed services are designed to help run, optimize, and innovate cloud applications鈥攇iving businesses the tools to help unlock the full potential of their business, human capital, and technology investments.

Why cloud application management matters

When businesses run on cloud solutions from SAP, our 24×7 cloud operations can provide more than just monitoring. We can also help to actively prevent issues before they impact your operations and to respond rapidly when minutes matter. Problems can not only be fixed but also anticipated鈥攖hat鈥檚 the beauty of 51风流Cloud Application Services.

Offered through an outcome-based, modular subscription model, the offerings can deliver hands-on support for smooth cloud operations. For IT teams, this can mean more time to focus on strategic innovation and business transformation, instead of being overwhelmed by routine maintenance. They can leverage SAP鈥檚 deep solution expertise to help ensure continuous security updates, proactive monitoring, intelligent automation, and data-driven optimization.

More importantly, 51风流Cloud Application Services can help resolve key challenges associated with cloud-based operations, such as:

• Expert-supported application management: Comprehensive cloud application management from 51风流helps ensure stable and reliable operations and business continuity across the cloud landscape.
• Interconnectivity and integration: Data and processes can flow with greater reliability and speed across cloud environments without losing business context.
• Intelligent monitoring and performance optimization: Cloud applications can work together in ways that proactively prevent downtime and performance bottlenecks.
• Issue resolution and incident management: Technical issues can be swiftly identified and resolved early.
• An AI-first approach: The fusion of built-in AI and cloud application management can enable companies to focus more resources on solving business challenges effectively.
• Security and compliance: Security, compliance, and governance standards can be maintained consistently and with confidence.
• Automated testing: Regression, performance, or integration testing can be automated to help make innovation less burdensome for IT teams and the overall business.

Where more freedom drives a more strategic focus

All over the world, companies, such as (Atem), are already opening the door to integrated, automated operations in the cloud with 51风流Cloud Application Services.

鈥淭he unified engagement between the 51风流Cloud Application Services offerings and our partner helped us deliver our upgrade of 51风流S/4HANA Cloud Private Edition in a very short timeframe,鈥� shares Nayara Araujo, IT systems manager at Atem Distribuidora de Petr贸leo S.A. 鈥淭his project is key to our innovation plan and will enable us to continuously enhance our software landscape for many years to come.鈥�

The close relationship that Araujo describes led to a cloud environment that鈥檚 reducing the company鈥檚 energy consumption by 80% and data footprint by 87.5%. Business operations have also been improved鈥攆or example, monthly financial closing time has fallen by 40%.

Atem鈥檚 success underscores the importance of having a single point of accountability, supported by:

• Predictable costs: Annual service packages are transparent, fixed-price, and outcome-based.
• Guaranteed performance: The offerings are backed by contractually binding service-level agreements and 24×7 global support.
• Embedded AI and automation: Intelligent monitoring, proactive issue resolution, and continuous improvements are included.
• Continuous innovation: Cloud applications are aligned with the organization鈥檚 goals and SAP鈥檚 evolving road map.
• Comprehensive governance: 51风流manages everything from monitoring to security and compliance.

Atem didn鈥檛 need to deal with multiple vendors. Instead, SAP鈥檚 and the partner鈥檚 expertise, global support, and standardized service delivery were immediately accessible through one channel. This advantage led to 25% faster upgrades, 30% better usability, and 100% AI readiness.

With cloud success comes AI-driven innovation

Cloud success is more than increased uptime; it鈥檚 also about unlocking what鈥檚 next. With AI redefining everything in our world, businesses need clean, connected, and continuously managed data and AI-ready, intelligent, and scalable IT environments more than ever.

51风流Cloud Application Services can transform cloud operations into a foundation for AI-driven innovation. With intelligent monitoring, automation, and built-in AI capabilities, businesses can accelerate AI adoption, improve critical business KPIs, and scale dynamically with confidence, control, and continuous innovation.

Take the next step toward a smarter, AI-powered future today. Learn how can maximize your cloud investment and contact your local service account executive to get started.

Arndt-Alexander Boehnert is global vice president for 51风流Cloud Application Services at SAP.
Stefan Krampen is lead architect for 51风流Cloud Application Services at SAP.

This perspective reflects an essential truth for today鈥檚 companies: growth and adaptation aren鈥檛 one-time goals; they鈥檙e cyclical processes essential for staying competitive and relevant. To keep up in this new landscape, businesses need adaptable guidance and proactive support that evolve alongside them.

51风流services subscription offerings can deliver on that reality without adding risk and anxiety. Like the infinity symbol, our services can provide a continuous, adaptable loop of options for enhanced learning, smooth operations, iterative optimization, and peak performance.

Let鈥檚 walk through each pillar of our fundamental cloud success framework and its advantages.

Learning 鈥� Starting with the Foundation

Learning is essential and a cornerstone for cloud success. Workforce transformation is rapidly changing, and skills are in need of continuous evolution. To help customers understand the resources available and wield them with confidence, our cloud adoption portfolio pulls together clear options for:

• Continuous training programs for end users with 51风流Learning Hub
• Access to ongoing expertise for solution administrators and IT personnel

This foundational phase goes well beyond onboarding new cloud software. It helps cultivate a culture of agility, continuous upskilling and certification, and readiness for ongoing innovation. For example, according to SAP鈥檚 commissioned , a composite organization representative of interviewed customers achieved substantial benefits. They include up to 25% productivity gains from enhanced upskilling, 50% cost savings with digital delivery, and a 50% faster time to competence for end users.

Optimizing for Today in Preparation for Tomorrow

Optimizing the use of cloud software and maximizing its potential is an ongoing journey. With an ever-changing software landscape, staying up-to-date on the latest features and knowing how to leverage them for the greatest impact on the business is challenging for many of our customers across all industries.

That’s why we offer 51风流Preferred Success, an offering of cloud adoption services that can enable our customers to build dynamic plans. Its service portfolio can provide the continuous expert guidance and insights necessary to refine business processes and help ensure technology investments support efficient, flexible, and resilient operations.

In SAP鈥檚 commissioned , organizations have experienced significant ROI and improvements in operational efficiency. Such benefits include 30% higher business-process efficiency, 25% time savings in release management, and a 24% boost in productivity for a composite organization representative of interviewed customers. The proactive guidance and actionable insights provided by the offering empower our customers to stay ahead of the technology curve while driving measurable results.

Operating with Confidence

In the cloud, operations take on a new form. Traditionally, companies relied on on-premise services and external consultants to manage operations. Now, the shift to cloud services demands a more comprehensive, integrated approach.

51风流Cloud Application Services offerings are tailored to help support customers using 51风流S/4HANA Cloud and 51风流Business Technology Platform (51风流BTP) in their daily operations. Our customers can offset cloud operations and critical processes while focusing on more valuable sides of their business 鈥� all with the full confidence of a reliable and proven partnership.

Our customers can also opt for the expanded edition of 51风流Preferred Success to help leverage services readily available as part of their plan for reinforced testing, configuration management, and application and business process checks. As a result, organizations can adapt without missing a moment of opportunity for improvement, enhancement, and growth.

The service portfolio can provide tremendous value to our customers, from helping accelerate time to first value to boosting operational efficiencies and productivity in impactful ways. The insights and expertise offered can give our customers the confidence that we understand their challenges and build trust as we partner together to deliver optimal solutions.

Performing at Peak Levels

For our customers, the ultimate goal of their cloud experience is to run their software at peak performance with minimal friction and maximum results. That鈥檚 where WalkMe solutions can step in, which are now part of the 51风流solution portfolio.

The solutions help put people at the epicenter of this cloud journey. They can assist organizations in proactively navigating constant technology changes, enhancing business process adoption, resolving digital friction, guiding users within their workflows, and streamlining tasks across any application.

With this flexibility, our customers can adapt their technology landscape to meet unique needs and fuel future growth while significantly reducing costs and time spent on support, user training, and development.

By enabling consistent, effective, and efficient use of software across workflows, our digital adoption capabilities can detect points of friction and provide tailored support and automation to help streamline tasks within the flow of work, across any application. In return, organizations can adapt their technology landscape to their unique needs to minimize the change curve while maximizing their cloud investments, reducing risk, and fueling future growth.

Looking Forward to a Journey of Ongoing Evolution

Times change, and so do the ways businesses operate in the cloud.

In today鈥檚 technology-driven business landscape, having great systems isn’t enough. Dependable, proactive services are necessary to keep them running smoothly. 51风流cloud service plans can deliver just that. With best-practice cloud services, we can harmonize the latest technologies and cloud services into a single, user-friendly experience that helps eliminate anxiety and guesswork.

As cloud technologies evolve, so will SAP鈥檚 cloud adoption service portfolio, bringing exciting new developments to help our customers learn, adapt, and excel. Here’s to a year filled with growth, opportunity, and the guidance you need to thrive!

Chad Crook is head of Enterprise Cross Solution Sales for the Customer Success Chief Business Office at SAP.

At the same time, moving to the cloud has become more accessible. Companies can find the based on their existing IT infrastructure as well as data residency requirements. Our customers, for example, can use our 51风流data centers, hyperscalers, or their own data centers to host a cloud enterprise resource planning (ERP) environment.

Operating in a cloud ERP environment is a critical step in an organization’s digital business transformation to become an intelligent, sustainable enterprise. This step is also the springboard to continuous innovation. And this continuous innovation is enabled by the cloud, more specifically by cloud application services.

In a nutshell, cloud application services can be defined as value-added services that simplify the end-to-end management of cloud systems by delivering application operations and innovation adoption.

We designed to support all types of 51风流cloud deployment models with 51风流application management services, 51风流managed data services, 51风流managed security services, and 51风流managed testing services. Each of聽these four services help drive continuous improvement and quality assurance for cloud solutions with a focus on business outcomes.

Let鈥檚 take a look at managed testing services as an example.

Innovating without Compromising Business Continuity

Most global businesses have highly complex and integrated landscapes. They want access to the latest technologies to improve operations and engagements with customers. This could include using AI-based chatbots for customer service, adding mobile payment methods, or having the ability to track their carbon footprint across the entire supply chain. But they also have concerns that introducing these new innovations may cause disruption of existing business operations. Thus, maintaining business continuity at a high quality is paramount when introducing innovations.

That鈥檚 where 51风流managed testing services come in. The beauty of the services is that they can improve IT systems and operations in the cloud without compromising business continuity with repeatable and seamless processes for solution adoption, testing, and quality control.

can prevent disruption and help stabilize critical business processes across releases and other test events. Software quality is tested consistently, accurately, and efficiently with automated testing tools and services that use industry-specific test cases. Higher value services, such as data management, release management, advanced monitoring, and innovation adoption, help stabilize application operations. We offer support for all cloud deployment models with a central focus on flexible and simplified service consumption, which is central to the innovation mindset of our organization.

In brief, the services can provide the quality assurance and stable foundation that companies need to confidently drive innovation with integration and upgrades to the latest technologies. Having that peace of mind is critical to developing a cloud-first mindset across the entire organization for continuous innovation.

Peter Pluim is president of 51风流Enterprise Cloud Services and 51风流Sovereign Cloud Delivery & Operations at SAP.

Standing out in the current competitive landscape is a challenging balancing act. Businesses must innovate relentlessly, continuously, and faster than the competition with the agility of an insight-driven organization. But in a talent market where cloud roles continue to be difficult to fill, consistently delivering cloud innovations essential to business survival is becoming more challenging every day.

For 51风流customers across 80 countries, the answer to closing their cloud innovation talent gap begins with聽. Access to more than 1,500 experienced consultants who have served thousands of companies worldwide running 51风流solutions is a particularly welcomed opportunity in this era of high expectations and limited resources.

Rising to the Talent Challenge with Managed Services

51风流Cloud Application Services cover the activities required to run , , and private and public cloud solutions from SAP. The managed services offerings help organizations run and manage the software solutions daily and improve and enhance them continuously throughout the innovation cycle.

51风流Cloud Application Services can deliver a full spectrum of value-adding support and solution improvement options, including:

• Flexibility and simplification from both a commercial and consumer perspective, which is central to foster an innovation mindset
• Expert issue resolution聽that adds business value with a comprehensive portfolio ranging from stable application operations to higher-value services, such as data management, release management, advanced monitoring, and innovation adoption
• Support for all deployment models聽with a central focus on elastic and streamlined service consumption for cloud landscapes, including hyperscalers and public and private clouds

While simplifying solution management and enjoying the flexibility of customization, organizations benefit from having one point of contact to gain the expertise and knowledge they need, when they need it. Each customer receives a dedicated team comprising of a client delivery manager and service desk agents available 24/7 and consultants accessible on demand.

51风流Cloud Application Services are scaled to help meet unique business needs across solution operation, integration, optimization, and continuous evolution supported by a choice of fixed-priced, outcome-based subscription packages and custom-tailored services.

Adding Value to Innovation 鈥� Together

The capabilities of private cloud solutions from 51风流have matured significantly in recent years, particularly in the form of customer flexibility, service-level security, and automation. Customers can use the technology to focus on their process and systems transformation with the confidence that the underlying infrastructure and computing platforms are secure, stable, and available.

51风流Cloud Application Services help customers focus on innovation, rather than spending their time on operations. Here, we also see the benefit of a strong 鈥渙ne app鈥� portfolio, where 51风流Preferred Success and 51风流MaxAttention can give advice and guidance on adoption and future value-adding processes. 51风流Cloud Application Services can facilitate the execution part, helping customers consume innovation quicker than before.

Optimizing Business Outcomes in the Cloud

While demands and budgets for cutting-edge innovation continue to grow, the lack of cloud talent may mean that such business expectations will need to wait. Many organizations choose to either pull away from their projects completely or slow them down significantly, no matter the growth potential.

51风流Cloud Application Services help ensure that 51风流customers do not need to make that trade-off today, tomorrow, and in the years to come. Organizations can now future proof their applications, optimize ROI, and cultivate brand loyalty with low latency and high service availability 鈥� all while preserving the future of innovation.

Focus on what your company does best with well-supported application operations and innovation adoption. Learn more about聽.

Arndt-Alexander Boehnert is global head and vice president of 51风流Cloud 鈥� RISE, Cloud Application Services Sales at 51风流Deutschland SE & Co. KG.

But for some organizations, data privacy regulations or business concerns make moving to the cloud more complicated.

Systems 鈥� that customers rely on 鈥� and infrastructure are already interconnected. In this situation, the prospect of migrating to the cloud is comparable to changing the engine on a plane while in-flight: a challenging task that requires the utmost care and experience.

Additionally, there are several external forces standing in the way of moving to cloud. Cloud service latency means there is a potential for delay from the time a request is made to a cloud provider and the time in which they provide a response with actionable advice. Some workloads demand that data be stored locally, and some regions and industries need to ensure data residency.

Bringing the Cloud to You

This is why 51风流and Lenovo worked together on RISE with 51风流S/4HANA Cloud, private edition, customer data center option, to bring the cloud to the data center. The option effectively counters the complexities associated with cloud service migration and provides customers with a system that supports flexibility as well as the ability to adapt to changing needs.

The customer data center option gives companies the benefits of a cloud environment, including:

• A subscription-based, burstable consumption model that allows customers to pay for what they need and easily scale when required
• The ability to meet security and privacy regulations
• Less disruption to operations with computing and concierge managed services, delivered by 51风流and Lenovo, to free up IT resources to focus on strategic projects

Running on Lenovo TruScale supports:

• Maximized availability to keep operations running with continuous monitoring and proactive management of the infrastructure
• Life cycle coverage with complete managed services from planning and installation to deployment and monitoring to removal
• A team that is focused on customer success

Servimed Chose 51风流on Lenovo TruScale

Servimed is one of the largest distributors of pharmaceutical and consumer products in Brazil. With more 28,000 deliveries per month, the company sought to build on its link between the manufacturing and retail sectors. In order to do this, Servimed recognized that it needed to ensure its IT infrastructure kept up with its growth while streamlining shipping and sales processes to boost efficiency.

Obstacles included previous IT infrastructure that failed to keep up with its growth, as well as legacy IT solutions that required specialized support and contributed to increased company IT costs, subsequently limiting the company’s agility

Servimed explored alternatives and landed on 51风流applications deployed on Lenovo TruScale Infrastructure Services. While the general market trend is to move one鈥檚 data center apps to a public shared cloud environment, Servimed chose to stay in its data center with a private cloud.

Customers like Servimed illustrate that moving to the cloud and demanding to run in your own data center are not incompatible — at least not with Lenovo and SAP.

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Learn more about RISE with 51风流at .

Joe Zarb is vice president of RISE with SAP, Private Cloud, at SAP.

This 51风流ERP cloud offering provides license subscriptions to customers that want to gain cloud-like economies yet keep their 51风流software landscape and data within their own data center, for geopolitical or data sovereignty concerns, for latency or application entanglement reasons, or for those customers who simply lack access to market-leading hyperscalers. is now part of the RISE with 51风流offering and includes support for Dell Technologies APEX.

51风流S/4HANA enables customers to reinvent business and drive new revenue and profits, as well as provides access to amazing technologies that can:

• Bring real-time decisions closer to the edge for increased agility
• Enable transformation of data into meaningful business insight
• Increase automation of business processes though artificial intelligence (AI)
• Develop deeper understanding of experiences across employees, products, and customers

This and more is possible, all while working to reduce your data footprint and lower your overall total cost of ownership.

RISE with 51风流is a simplified and turnkey 51风流ERP, private cloud edition deployment model that can reduce risk of implementation and outages, freeing up precious resources so customers can focus on truly vitalizing, cutting-edge technologies and business processes provided by 51风流S/4HANA. You don鈥檛 have to go on your transformation journey alone.

Customers told us that they need cloud-like experiences with 51风流S/4HANA deployment flexibility and solutions that work in their own data center. Their reasons included the need to meet stringent compliance, security, or data sovereignty guidelines and limited access to hyperscalers. Some have geopolitical concerns. RISE with 51风流S/4HANA Cloud, private edition, customer data center option delivers as-a-service, private cloud managed services, software, and infrastructure for leading business applications with simplicity and incredible uptime commitment to our customers.

Dell Technologies APEX for 51风流S/4HANA is scalable and secure, providing customers that want to run in their own data centers data sovereignty and the peace of mind in knowing where their data is located throughout its life cycle.

With the availability of Dell Technologies APEX as the underlying infrastructure for the customer data center option 鈥� for data center and colocation deployments鈥� our customers now have access to leading 51风流solutions in a cloud operating model across more geographies.

鈥淥ur longtime partnership supports thousands of organizations around the world and is critical in their business and IT transformations. By marrying Dell and 51风流technologies to create Dell Technologies APEX for 51风流S/4HANA, we are providing an agile as-a-service infrastructure that paves the way for on-premise cloud solutions a customer can control without disrupting critical workloads in the data center,鈥� says Travis Vigil, senior vice president, Portfolio and Product Management, Infrastructure Solutions Group at Dell

Together, 51风流and Dell Technologies provide a radically simplified as-a-service and cloud experience under one contract, so you can react quickly to capture new opportunities and work to ensure that your technology stays aligned with business requirements. With 51风流leading the engagement, Dell Technologies will supply, install, monitor, and manage the required infrastructure for the customer鈥檚 landscape in a secured environment. By expanding our solution to include Dell Technologies APEX offerings, in addition to Lenovo TruScale™ and HPE GreenLake, 51风流broadens customer flexibility and choice.

These ecosystem powerhouses enable an open innovation approach that puts customers鈥� needs first as they start the journey to become an intelligent enterprise. With 51风流and partners like these, how can you fail?

Free your operations team to do new and exciting initiatives, move from CAPEX to OPEX, increase your agility, resilience, and sustainability, and let us help you securely manage the rest. Talk to your account representative today.

Peter Pluim is president of 51风流Enterprise Cloud Services at SAP.

Over the last seven years, the demand for 51风流HANA Enterprise Cloud has steadily grown. Customers rely on us to guide them through their cloud transformations and run mission-critical 51风流landscapes in a secure and reliable environment as part of their journey to become intelligent enterprises.

As a private managed cloud solution, 51风流HANA Enterprise Cloud comes complete with a reference architecture, comprehensive, end-to-end service-level agreement (SLA), and innovative pre-built tools for rapid deployment, with full governance and security managed by SAP.

While we have been offering the flexibility to run 51风流HANA Enterprise Cloud in 51风流data centers or using hyperscalers, customers told us that they want a third choice: to run 51风流HANA Enterprise Cloud in their own data centers. The reasons included the need for data sovereignty, specific industry compliance, a low risk tolerance, specific company policies, and limited or no access to 51风流data centers or hyperscaler infrastructure options.

In response, 51风流introduces the customer edition as a turnkey solution at the customer鈥檚 data center. It is less disruptive to their operations and offers the merits of an operation expense (OPEX) business model, elastic computing, and white-glove managed services delivered by SAP. 51风流Cloud Application Services will support the day-to-day running of the applications and help customers with adoption of 51风流S/4HANA on their path to the Intelligent Enterprise. The new service is launched in partnership with key global hardware infrastructure as a service (IaaS) providers.

Today we are announcing our plan to partner with HPE to deliver 51风流HANA Enterprise Cloud, customer edition. It will be available to customers with HPE GreenLake, which provides cloud services for edge, datacenter, and colocation deployments. HPE will supply, install, and manage the required infrastructure for the customer鈥檚 landscape in a secured environment.

HPE GreenLake cloud services for 51风流HANA is scalable and secure, providing customers that want to run 51风流HANA Enterprise Cloud in their own data centers the ability to gain data sovereignty and regulatory compliance.聽 Additionally, HPE鈥檚 infrastructure technology, which underpins HPE GreenLake cloud services, has been proven in verifiable 51风流benchmarks to scale to substantial demands from 51风流customers.

This launch is a celebration of what is possible through an open innovation approach that puts customers鈥� needs first as they start the journey to becoming an intelligent enterprise.

Peter Pluim is executive vice president and global head of Enterprise Cloud Services at SAP.