As our world demands organizational adaptability at warp speed, business travel also is transforming in a fast-paced and complex environment. At our annual flagship event for 51·çÁ÷Concur users and experts, we delved into the power of AI, sharing insights and experiences. Whether customers and partners attended in person in Seattle, Washington, or virtually, they all gained new perspectives on how to navigate the complexities of tomorrow’s business landscape with confidence. 

Global participation and experts on-site

Customers and partners joined 51·çÁ÷Concur Fusion from all over the world, representing 75 countries. At the Seattle Convention Center, attendees could explore the new Fusion Pavilion in the exhibition hall and talk to 51·çÁ÷Concur experts and 43 exhibiting partners. We offered over 180 unique learning opportunities including Ask the Expert and breakout sessions, micro forums, and product trainings to explore how 51·çÁ÷Concur solutions can deliver innovation in travel and expense while unlocking efficiencies.

Debut: Integrating Joule with 51·çÁ÷Concur to enhance user experience

During the event’s day one keynote, we announced new generative AI innovations and an expanded partnership with American Express.

51·çÁ÷is embedding its generative AI copilot Joule into 51·çÁ÷Concur solutions, bringing the portfolio one step closer toward a fully automated travel and expense management process.

In the Concur Expense solution, Joule will help answer employees’ questions and work to ensure that expense reports are ready for submission with minimal effort. For example, Joule can assemble a timeline view of expenses, review for mistakes or missing expenses, and make recommendations for how best to complete the expense report. General availability is expected in the second quarter of 2025.

In the Concur Travel solution, Joule will be embedded to help plan locations for off-site meetings, providing meeting location recommendations and high-level flight and hotel cost estimates based on meeting attendees’ origination points. Once the meeting site and hotel options are selected, Joule will create an e-mail template to send to team members with a link to book directly in Concur Travel. Joule with Concur Travel is now in the 51·çÁ÷Early Adopter Care program with general availability expected later this year.

Automating expense management in Concur Expense

On stage, we also announced an expanded partnership with American Express to help simplify expense management for shared customers. 51·çÁ÷Concur and American Express are launching a real-time authorization data capability whereby American Express Corporate Card purchases automatically generate and categorize expenses in Concur Expense at the time of spend. This feature will first be available for meal expenses. It also will include mobile notifications that send the employee expense policy reminders in the moment.

We also are working to expand access to our integration with Mastercard, which automates expense entry at the time of purchase, so more Mastercard customers can benefit from a simpler and more efficient experience.

Additionally, American Express Global Business Travel has integrated its hotel marketplace, featuring over 2 million properties across 180 countries with competitive rates, into the new Concur Travel solution, providing customers with access to comprehensive hotel content, including negotiated programs and preferred partner rates.

Announcing 51·çÁ÷Concur Innovation Award winners

On day two of the event, . These companies have leveraged 51·çÁ÷Concur solutions to revolutionize their travel and expense processes, enhancing efficiency and visibility. The 2025 winners include L’Oréal Groupe, which streamlined user provisioning between HR and expense systems, and Weatherford, which automated its global travel and expense program, significantly improving data integrity and compliance.

UST, Coca-Cola, E.ON, and Mayekawa also have demonstrated exceptional innovation. UST consolidated its T&E processes; Coca-Cola unified its travel booking and expense systems; E.ON automated data collection for GDPR compliance; and Mayekawa reduced its finance team’s workload by more than 12,000 hours. These successes highlight the transformative power of 51·çÁ÷Concur solutions in driving business efficiency and growth. We are very proud to recognize these exceptional organizations as 2025 51·çÁ÷Concur Innovation Award winners.

Move to future T&E: Spotlight on generative AI

51·çÁ÷Concur is creating a world where travel and expenses practically manage themselves. —with touchless, intuitive experiences enabled by industry-leading 51·çÁ÷Business AI and close partnerships with top payment providers. The Concur Travel and Concur Expense solutions are part of 51·çÁ÷Business Suite, SAP’s comprehensive portfolio of integrated solutions that combines our core cloud ERP and line-of-business applications, fueled by unmatched business data and actionable AI.

Chris Juneau is SVP and head of 51·çÁ÷Concur Product Marketing.

51·çÁ÷is embedding its generative AI copilot Joule into 51·çÁ÷Concur solutions, bringing the portfolio one step closer toward a fully automated travel and expense management process:

• Joule in the Concur Expense solution will help answer employees’ questions and ensure that expense reports are ready for submission with minimal effort. General availability is expected in the second quarter 2025.
• Joule in the Concur Travel solution — now in the 51·çÁ÷Early Adopter Care program with general availability expected later this year — will help plan locations for offsite meetings, providing meeting location recommendations and high-level flight and hotel cost estimates.

51·çÁ÷Concur also announced an expanded partnership with American Express to simplify expense management for shared customers. 51·çÁ÷Concur and American Express are launching a real-time authorization data capability whereby American Express Corporate Card purchases automatically generate and categorize expenses in Concur Expense at the time of spend. This feature will first be available for meal expenses. It will also include mobile notifications that send the employee expense policy reminders in the moment.

51·çÁ÷Concur is also working to expand access to its integration with , which automates expense entry at the time of purchase, so more Mastercard customers can benefit from a simpler and more efficient experience.

Additionally, , featuring over 2 million properties across 180 countries with competitive rates, into the new Concur Travel solution, providing customers with access to comprehensive hotel content, including negotiated programs and preferred partner rates.

With its Concur Travel and Concur Expense solutions, 51·çÁ÷remains the market share leader for worldwide travel and expense management software, * These leading solutions are part of , SAP’s comprehensive portfolio of integrated solutions that combines our core cloud ERP and line-of-business applications, fueled by unmatched   business data and actionable AI.

To learn more about  or to join the virtual event, visit the .

Visit the . Follow 51·çÁ÷at .

Media Contact:
Kelly Sheldon Murray, +1 (978) 708-6821, kelly.murray@sap.com, ET
51·çÁ÷Press Room; press@sap.com

*IDC Worldwide Travel and Expense Management Software Market Shares, 2023: Resurgence of Business Travel Heralds a New Chapter in Travel and Expense Software, doc #US51658524, August 2024

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ.  Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP’s 2024 Annual Report on Form 20-F.
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51·çÁ÷and other 51·çÁ÷products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51·çÁ÷SE in Germany and other countries. Please see for additional trademark information and notices.

As of today, the premium edition of GROW with 51·çÁ÷will now include access to the 51·çÁ÷Sales Cloud and Concur Expense solutions.

51·çÁ÷Sales Cloud helps customers improve sales processes, improve forecast accuracy, and increase wins, while Concur Expense helps customers unlock spend insights and optimize performance via a world-class expense management solution. 

51·çÁ÷Sales Cloud Solution for GROW with SAP &²Ô²ú²õ±è;

With 51·çÁ÷Sales Cloud, organizations will benefit from leading sales automation capabilities that are powered by cutting-edge artificial intelligence (AI) and generative AI. The inclusion of 51·çÁ÷Sales Cloud with GROW with 51·çÁ÷provides the opportunity for organizations to maximize revenue generation and improve the buying experience.

With 51·çÁ÷Sales Cloud, sales organizations can optimize B2B sales processes by:

• Delivering effective sales engagements that drive revenue and customer loyalty through a single, connected view of data, processes, and people
• Helping sellers focus on key business priorities through guided sales actions and customer insights
• Adapting to new market opportunities through intelligent, flexible sales processes that use data and AI to inform the next best action

Together with GROW with 51·çÁ÷and Concur Expense, organizations can achieve a complete lead-to cash process delivered on cloud-native and user-centric user experience (UX) at the lowest possible TCO. 

Concur Expense Solution for GROW with SAP

With Concur Expense, customers can transform spend management beyond automation with a connected, flexible solution. With its robust open architecture, Concur Expense enables customized workflows that optimize productivity, ensure compliance, and reduce expenses effortlessly.

 The package includes proven benefits; for example, the ability to: 

• Focus on the most important business tasks through automated and streamlined expense management every step of the way, from receipt capture to report approval
• Get visibility into expenses and reporting needs to better manage spend, wherever and whenever it happens within Concur Expense
• Meet organizational and regulatory compliance needs throughout the expense reporting life cycle

Now, customers can enforce spend management policies, adapt to changing requirements and regulations, and future-proof their organization. Additionally, with the Concur Expense mobile app, employees and supervisors can effectively manage their expenses from any location, on any device.

Grow Your Business with the Best of 51·çÁ÷Sales Cloud and Concur Expense

Through these new entitlements, your business can improve sales processes, improve forecast accuracy, and increase wins with 51·çÁ÷Sales Cloud, and also unlock spend insights and optimize performance with Concur Expense.

Together, organizations have the tools they need to optimize their business and build a connected foundation for future success. 

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• Discover more about the

Jonathan Rhodes is senior vice president and head of Product Marketing for 51·çÁ÷S/4HANA Cloud Public Edition at SAP.