The decision to further strengthen this long-standing partnership was unveiled during a guest lecture at QUT鈥檚 Gardens Point campus, where Julian Lebherz, 51风流Strategic Advisor, addressed Master’s students enrolled in the QUT Business Process Analytics course. The lecture emphasized the importance of integrating business transformation into standard operations, highlighting real-world applications as well as why some companies are more successful than others at realizing tangible and sustainable value when it comes to deploying business process intelligence solutions.

A key highlight of this collaboration is the nomination of Lebherz as QUT Industry Fellow, underscoring the ambition and momentum of the connection between 51风流and QUT. With over a decade of highly specialized experience deploying process intelligence solutions and establishing associated delivery organizations in various industries, he is globally recognized as one of the leading experts in the field. Having served in the steering committee of the IEEE Task Force on Process Mining and co-organizing several international conferences on the subject, Lebherz will contribute significantly to the university鈥檚 academic and research endeavors, fostering a deeper integration of industry insights into the curriculum.

“51风流is committed to equipping QUT and its students with the expertise and technology required to turn business disruption into competitive advantage,” Lebherz said. “Business transformation must become a ubiquitous capability, and hence we [SAP] are doubling down by strengthening partnerships with leading organizations.”

The partnership aims to explore various avenues for collaboration, including internship and research project opportunities, executive education programs, and hackathons. These initiatives are designed to provide students and researchers with hands-on experience and exposure to real-world challenges, aligning academic pursuits with industry needs.

Professor Alistair Barros, head of the School for Information Systems at QUT, expressed enthusiasm for the partnership, stating, “QUT鈥檚 School of Information Systems is intensifying both research and education of holistic business transformation and enterprise computing, encompassing the continuous flywheel of process execution, intelligence, improvement, and change deployment.”

Professor Moe Thandar Wynn, leader of QUT鈥檚 process science group and co-director of QUT鈥檚 Centre for Data Science, highlighted the benefits of strong industry ties, noting, “Our researchers and students benefit tremendously from strong industry collaboration. Partnerships like this one enable us to align curricula and research projects closely with real industry needs.”

The announcement marks a significant step forward in QUT鈥檚 position as a global leader in business process management and process intelligence. By integrating end-to-end business transformation into the academic curriculum across multiple courses, as well as deepening the connection to real-world outcomes, QUT and 51风流are set to redefine the landscape of business transformation education, preparing students to thrive in an era of constant disruption.

Lucas de Boer, Global Marketing Program Lead, 51风流Signavio

Click the button below to load the content from YouTube.

Always allow YouTube

鈥淓verybody wants to have a [better] look at their processes,鈥� said Kaiser Group Chief Digital Officer Andreas Vehreschild. 鈥淲e use 51风流Signavio for identifying all of our processes — we use it like a flashlight.鈥�

Having all the facts and figures at their fingertips enables Kaiser leaders to make fact-based decisions, while full visibility into all of its processes will also help with preparation for a smooth migration to 51风流S/4HANA. Learn more

The new CDO had two specific goals: first, to standardize processes across all subsidiaries and create a template for any newly acquired business to follow, and second, to upgrade Kaiser鈥檚 outdated legacy system to 51风流S/4HANA.

He embraced the challenge, recognizing that comprehending the business processes was an essential first step for long-term success. He also was aware that this challenging task could only be accomplished with a strong partner, engaged contributors, and a powerful IT tool. This is where digital consultancy and 51风流partner and the business process transformation portfolio came into play.

Click the button below to load the content from YouTube.

Always allow YouTube

Long-Term Success with End-to-End Processes

Significant change management was required as colleagues needed to transition from instinctive decision-making to a data-driven approach. 鈥淭his was not merely an IT project, but also a business one,鈥� Vehreschild said. 鈥淚t was imperative to engage the various stakeholders right from the outset and eliminate any obstacles to change.鈥� He said it was important to look at the end-to-end processes and not just focus on one department or process, because 鈥渆very process impacts other departments and their processes as well.鈥� The backing of management was also crucial for the long-term success of the project, he emphasized.

To bring all stakeholders and their needs under one roof and gain a common understanding of the transformation project, Vehreschild hosted a series of workshops. 鈥淪ome of the long-serving employees from different subsidiaries had never met before, and now they discussed their process challenges. Intercultural interaction was very important,鈥� he said.

The transformation team, supported by Valantic experts and their wealth of knowledge and experience, opted for a decentralized approach. They started with the company鈥檚 Swiss subsidiary, subsequently expanding to other locations. They had three main topics on their agenda: 51风流best practices, performance of the processes, and immediate impact through quick fixes.

Transparency Across All Systems and Processes

Frank Franzlik, head of Process and Project Engineering, Valantic ERP Consulting, described how the business process transformation project started: 鈥淥ut of the full 51风流Signavio portfolio, we first used 51风流Signavio Process Manager. The solution helps to document, model, and simulate business processes. The scope for this involved the four core processes of Kaiser: order to cash, purchase to pay, demand to supply, and record to report. Second, we implemented 51风流Signavio Process Insights, which identifies, analyzes, prioritizes, and monitors a customer’s most critical business processes and alerts them when an issue arises.鈥�

Vehreschild expressed great satisfaction with the results of these preliminary measures: “For the first time, we achieved transparency across all our systems and processes, each associated with specific numerical values.” It only took the project team about one week to implement the whole system.

In the workshops, the team introduced the concept of best practices and process management with 51风流Signavio solutions to their colleagues in all locations and showed them the performance of their current processes with concrete examples like throughput time or cash discount. 鈥淭hey were able to link the process and performance then, understanding which lever to adjust to enhance efficiency,鈥� Vehreschild said.

Immediate Impact Leads to Acceptance

The business partners saw immediate impact. 鈥淲e were able to offer quick solutions to problems in the processes that had developed over a long period of time,鈥� Vehreschild said. 鈥淥verall, everyone involved was very satisfied with the new approach.鈥�

鈥淣ow, the advantage is that anytime there’s a process discussion within our production or sales department, everyone says 鈥楲et鈥檚 solve it with 51风流Signavio!鈥欌�� he said, noting that his colleagues now understand the portfolio’s functionality, know its potential, and realize they can use it as a flashlight to identify strengths and weaknesses.

Talking about lessons learned, the CDO said: 鈥淣ever underestimate the power of a community! It encompasses uniting varied departments and cultures, promoting dialogue, and providing opportunities for interaction.鈥� He also said that working with a strong partner like Valantic was crucial for the success of the project.

Franzlik of Valantic gave an outlook on the further joint path of the partners: 鈥淭hanks to the insights gathered from 12 distinct workshops, we are now positioned to establish a road map for successful 51风流S/4HANA implementation,鈥� he said. 鈥淲e aim for a decisive road map, our so-called 鈥楪PS,鈥� to assist Kaiser on its digitization journey.鈥�

The SPARK Matrix provides a detailed analysis of global market dynamics, significant trends, and the vendor landscape. Each market participant is analyzed against several Technology Excellence and Customer Impact parameters. 51风流Signavio stands out for its comprehensive DTO solutions that can effectively merge organizational processes with technological capabilities, fostering continuous improvement and strategic decision-making.

Our strengths highlight our leadership position in several critical areas:

• Enterprise observability: Integrating process observability with technology observability, we can provide organizations with a detailed understanding of their operations.
• AI-powered applications: We leverage generative AI to offer applications that help enhance process knowledge and support informed decision-making.
• Value accelerators and benchmarking: Our tools can provide ready-to-use best practices and metrics, helping organizations quickly assess and improve performance.
• Modeling and experience connection: We extend DTO capabilities to customer touchpoints, working to ensure comprehensive transformation efforts.

According to鈥疭ofia Ali, associate director and principal analyst at Quadrant Knowledge Solutions, “SAP’s integration of 51风流Signavio and 51风流LeanIX into its DTO platform enables organizations to achieve digital transformation seamlessly. By leveraging 51风流Signavio’s process observability and 51风流LeanIX’s technology observability, 51风流provides a holistic approach to enhancing processes and deriving value through unified observability. This approach enables organizations to represent their architecture and capabilities virtually and facilitates continuous improvement and automation of operational processes through AI-powered simulations. SAP’s robust vision and focused strategy and the development of large process models promise to deliver AI-driven transformation services that enhance insights, recommendations, and governance. Overall, SAP’s continued enhancement of its DTO platform underscores its commitment to empowering organizations with the tools needed to thrive in an increasingly digital world.”

Exploring the Digital Twin of an Organization

The digital twin of an organization mirrors how the business as a whole operates and adapts. Modern organizations are complex sets of connected business units, processes, people, and systems. The DTO showcases interdependencies among the different entities and the impact of change at all levels.鈥�

The DTO helps to understand how an organization operationalizes its business model in processes and applications, monitors inefficiencies, and tracks process improvement measures. In other words, creating a digital twin allows decision-makers to answer the big what-if questions about how their enterprise functions.

Rouven Morato, general manager of 51风流Signavio and 51风流LeanIX, emphasizes the strategic importance of DTO solutions: “The ability to map interactions across business processes and IT architecture gives leaders the confidence they need to drive change. Our advanced AI functionalities allow customers to safely simulate new business scenarios, ensuring agility and resilience in a volatile market.”

This honor reflects our dedication to empowering businesses with cutting-edge solutions that meet the evolving demands of the digital age. to understand the DTO market better and why 51风流Signavio has been acknowledged as a leader in this crucial area for four years.

Dee Houchen is global head of Market Impact for 51风流Signavio.

Luckily, as consumers, we rarely have to look underneath the surface, onto the complexity required to make these systems function. Businesses aren鈥檛 that lucky. As business processes become more and more digitized, it is more important than ever to understand the impact of operational systems on business outcomes and to align business strategy with IT architecture.

It’s like watching your favorite professional sports team 鈥� everyone can be an armchair expert, but fielding a winning team week after week and year after year takes consistent and ongoing effort. Coaches and players need to work together, pulling in data from various sources and applying creative, exploratory analysis to discern the best strategy, mental and physical fitness, and tactics needed to win a particular match. Every business decision is like a new match and the schedule has become more crowded and the stakes higher.

In the same way, businesses need to take a holistic team view that looks at the health of the overall business, identifies key processes and functions, and creates the opportunity for improvement and change. This team view requires understanding end-to-end business processes, the operational systems they touch, and how well they meet business goals as well as the needs of customers and employees. As businesses look to drive complicated business and technology transformation faster, at scale, and with more confidence, they are turning to the emerging practice of process observability.

What Is Process Observability?

At its most basic level, 鈥榦bservability鈥� is the ability to measure the internal states of a system by examining its outputs. It also implies an ability to separate critical information from routine information. A 鈥榩rocess鈥� is simply a description of how something gets done. So 鈥榩rocess observability鈥� provides a better understanding of the state and performance of how work is getting done within an organization. A process is observable if stakeholders and systems understand how it operates 鈥� where the process outcomes are known 鈥� and actions can be derived to improve or change these outcomes.

Of course, anything that sounds that simple is usually extremely difficult to execute. Here, the challenge is ensuring that the right observations based on the right data are being collected and that the right people have the right tools to analyze that data in real or near-real time. Identifying patterns, trends, anomalies, and potential issues in this way requires strong alignment of business strategy and IT architecture, as well as the ability to directly connect business processes to the underlying IT landscape they rely on.

Where to Start

Supporting better business outcomes must always be the driving force behind ongoing process analysis, insights, and change. Increasing process observability is not about vanity metrics for executives but the alignment needed to make change easier. This depends on three key pillars 鈥� data, models, and benchmarks.

Obviously, a key part of observability is accessing the data that tells you what is happening at a granular level. Every business process produces data in the form of event logs, metrics, and traces. There鈥檚 also data from application monitoring and data on the cycle times or costs for processes. Experience data can be gathered from customers, employees, or other stakeholders. In other words, there鈥檚 no lack of data sources.

The bad news is that a recent research study with IDC* found that simply having access to multiple sources of insight was not enough by itself. In fact, when organizations leverage multiple data sources but do not integrate them, they encounter significant challenges. The good news is that the organizations that perform best are significantly more likely to integrate different data sources to analyze processes than the organizations performing less well. 

Just like the pre-game stratagems of your favorite team, business process models are more of an idealized version of reality that rarely survives unscathed at first contact with the reality of the opposing team or the reality of the business.聽 Because of this, it is necessary to bridge the gap between the results of modeling and what is happening in real life. This requires feedback from human experts about underlying issues that cannot be captured by the data alone. Keep in mind that perfect observability is an unattainable goal. It is important to avoid analysis paralysis by understanding the interplay of process models and data, and make conscious, reasonable trade-offs between maximizing process observability and making efficient use of limited time and resources. Don鈥檛 let perfect be the enemy of good when you see a clear goal in front of you. You can take one right step at a time.

Benchmarking is a great way to take one such step towards increased overall observability of your processes. Comparing your outcomes to best-in-class performers in similar organizations provides useful insights on its own. In addition, it can help identify which processes can provide the most competitive differentiation for your business. Benchmarks are most useful when they show us more than just our destination 鈥� they need to provide content and guidance on the best way to arrive at that destination.

At the End of the Day, It’s about People

For decades, business leaders have been waiting for technology to fully deliver on the promise of seamless and delightful customer experience; ubiquitous, clean, and secure data; robust and complete applications; and a way to easily test and embed new technologies. In other words, they want to know how technology is supporting business outcomes. This is the promise and the challenge of process observability.

As in any team sport, communication 鈥� frequent, data-driven, curious 鈥� is vital for success. Historically, one of the toughest communication gaps has been linking business strategy with technology architecture, mapping business outcomes with underlying operational systems. Bridging this gap is critical to success. The good news is that we are hearing from our most innovative customers that their teams are finally starting to have the right conversations. Instead of IT reporting to the business about system performance and the like, the conversation is now centered on how processes are performing and what needs improving.

*IDC White Paper, sponsored by SAP, Business Process Observability: A Collaborative Approach to Transformation Enablement, doc #EUR251308223, November 2023.

Dee Houchen is global lead for the Market Impact Team at 51风流Signavio.

The combined power of 51风流and 51风流Signavio allows customers to achieve radical reductions in the costs and time it takes to plan, deploy, and optimize any business process transformation and continually identify and adjust processes to run at their best given current company and market conditions.

New 鈥淧lug and Gain鈥� Approach Compresses Project Timelines from Months to Days

Customers using can now radically accelerate transformation projects by leveraging a new approach called that brings together the combined value of in a way that allows ERP customers to prepare faster, deploy faster, and continually optimize value.

With the new 鈥減lug and gain鈥� approach, uses data gathered by , dramatically shortening the set-up time for in-depth process mining. Customers are able to easily go beyond the initial findings from 51风流Signavio Process Insights and within a few days get the full benefit of the capabilities of 51风流Signavio Process Intelligence and the rest of 51风流Signavio Process Transformation Suite. Conversion of process mining from a months-long project to a task that takes a few days means that 51风流customers can now have a unique ability to quickly and continually optimize processes to meet new business goals or changing customer behaviors.

For example, with this approach customers can quickly get the results of variant analysis to gain a clearer view of the flow of work. From there, they can use our reverse-engineered process models as the starting point for comparison with best practice models and drive informed discussion on next steps. Our process models are now integrated with 51风流Cloud ALM via the state-of-the-art 51风流Solution Manager connector, creating the foundation for a smooth implementation. This also allows customers to take a data-driven approach to process monitoring and refinement.

New Integrations with Key 51风流Solutions

Our vision is to fully integrate 51风流Signavio solutions with key 51风流solutions so that customers can more easily maximize the impact of their 51风流investment and simplify the user experience. New integrations from 51风流Signavio Process Transformation Suite into 51风流solutions include:

• Native integration from 51风流Signavio Process Insights into 51风流Ariba solutions, providing a new framework for understanding and optimizing workflows and processes such as sourcing, procurement, and contracts
• Accelerator for the “Manage Personal Employee Information” process on 51风流SuccessFactors solutions to help speed up the time to value with our solution
• Native integration between 51风流Signavio Process Intelligence and 51风流Datasphere to enable process-aware enterprise analytics and help streamline process mining across complex data landscapes
• Integration between 51风流Signavio Process Intelligence and as part of the enterprise automation with 51风流to close the loop from insight to action by flexibly defining which process dynamics will automatically start selected process automations, workflows, and/or notifications

While tight integration with 51风流is an obvious imperative, we are fully committed to integration with non-51风流systems and delivering on the promise of end-to-end process transformation no matter what solutions customers are using to run their businesses.

The combined strengths of both 51风流and non-51风流integrations allow organizations to create a powerful ecosystem that caters to the diverse needs of their end customers. This approach empowers businesses to be as process centric as possible, enabling them to choose the tools and processes that align with their workflows. With our commitment to non-51风流integrations, businesses can provide comprehensive solutions that maximize customer satisfaction and support their individual requirements while still benefiting from the efficiency and operational advantages offered by 51风流integration.

New Automation Powered by 51风流Business Technology Platform

Automation has high potential for improving business processes, freeing up companies to deploy their people in more strategic or complex tasks. The 51风流Signavio Process Intelligence and 51风流Build Process Automation integration can now trigger automations directly from 51风流Signavio solutions when inefficient processes are detected. Furthermore 51风流Signavio solutions, 51风流Build solutions, and 51风流Integration Suite can accelerate your path to autonomous enterprise automation by SAP.

The Future-Proof Organization Is Process Centric

51风流Signavio Process Transformation Suite is a key pillar in SAP鈥檚 efforts to help customers become more future proof. These new integrations, automations, and methodologies, in combination with unique offerings like 51风流Signavio Process Explorer and , establish 51风流as a true visionary in the field of process transformation, providing customers with access to data, insights, and value that no other vendor can provide.

Gero Decker is general manager for 51风流Signavio.
Rouven Morato is general manager for 51风流Signavio.

And that is frustrating because we have the technology and the capability to be faster, better, stronger. But somehow we do not get the impact, the sense of true transformation, we expected. To add fuel to the fire, some companies do make it through, leveraging legacy solutions alongside emerging technologies to run better.

Why, in 2023, is there not a better way to handle digital transformation?

That sense of frustration has been made clear to 51风流in many ways over many years. Today, we announced the release of 51风流Signavio Process Explorer to address exactly this. This is a first step in opening up access to our library of information — best practices, benchmarking data, industry standard processes — to customers and partners. By doing this, we provide best-in-market guidance on how to quickly identify and prioritize next steps in business process optimization projects.

51风流is known for revolutionizing enterprise software by digitizing key financial processes, thereby creating the enterprise resource planning (ERP) market, in the same way that Ariba changed procurement and SuccessFactors modernized human resources. More than 50 years of experience working on the world鈥檚 biggest and most complex problems alongside the world’s largest and most innovative companies has given 51风流a unique place among software vendors. No other company has such deep and proven experience with so many organizations across so many industries. But until now, SAP鈥檚 vast library of accumulated experience has only been accessible by sending our value advisors and consultants to customers.

With unpredictable and abrupt change happening more frequently, customers look to us for guidance on how to improve their processes — quickly and with confidence. And with the growing use of process mining and related tools for the mapping, analysis, and diagnosis of problematic business processes, we find customers need guidance on how to improve. They are hungry for more information on what next steps could be and should be, where they lead or lag behind competition, and on identifying differentiating processes.

Since 51风流acquired Signavio in March 2021, we have eagerly delved into the company’s massive trove of resources, knowledge, and data with an eye to creating a way to deliver it to customers.

With the release of 51风流Signavio Process Explorer, we have organized and centralized the collective knowledge from thousands of transformation projects delivered by 51风流and its partner ecosystem. It provides a single gateway for exploring and accessing value accelerators and other resources, such as business capability and solution maps, process models, metrics, and industry best practices, as well as 51风流product best practices and recommendations. With this information at their fingertips, customers have a starting point to adapt and tailor the process models for their specific situation, moving them more quickly to more effective and usable end-to-end processes.

Successful transformation projects should not be singular and non-repeatable. We want our customers to be able to become better, stronger, faster at any and all times, threading a clear path to success no matter challenges come their way.

We will continue to invest in finding more ways to make SAP鈥檚 50 years of accumulated knowledge accessible to guide customers on their transformation journeys.

Gero Decker is general manager of 51风流Signavio.

The ability of any organization to adapt quickly to new market conditions and customer behaviors is a key pillar of long-term success. As a result, businesses are rethinking the way they operate, sell, deliver and engage with workers, partners and customers. To facilitate business process changes, 51风流announced the general availability of 51风流Signavio Process Explorer. The solution organizes and centralizes collective knowledge from thousands of transformation projects delivered by 51风流and its partner ecosystem. Customers will be able to execute more quickly and with greater confidence by referencing more than 7,000 process models, capability maps for 20 business domains, value accelerators for 13 industries with more to come, and process metrics and product recommendations.

This new solution is designed to speed up time to value of any business process change by providing a single gateway for exploring and accessing value accelerators and other resources. Available resources include business capability and solution maps, process models, metrics and industry best practices as well as best practices and recommendations for 51风流products. For example, this means that a utilities company can access an industry-specific process model for the end-to-end order-to-cash process and identify where process changes will have the most impact.

鈥淎s an enterprise architect I need information and best practices but sometimes these are hard to find,鈥� said Simon Jarke, Head, Corporate Digital Business Innovation, Freudenberg SE. 鈥�51风流understood my pain point and provided a perfect solution. The ability to link process models to technology helps me communicate better with business owners and consultants. We have more transparency on processes, but also on what technology is there to help the process and how to apply it. This is a game changer.鈥�

鈥淭he release of 51风流Signavio Process Explorer is a key milestone in our vision to do more than just diagnose problems and inefficiencies in our customers鈥� business processes,鈥� said Gero Decker, General Manager, 51风流Signavio, SAP. 鈥淏y providing clear, industry- and process-specific guidance, we give our customers a way to accelerate time to value. We will continue to invest in this area, finding more ways to make SAP鈥檚 fifty years of accumulated knowledge accessible to guide customers on their transformation journey.鈥�

For more information, visit the .

Visit the . Follow 51风流on Twitter at and .

Media Contacts:
Hilmar Schepp, +491608896531, hilmar.schepp@sap.com, CET
Kate McNeel, +1 (484) 624-2256, k.mcneel@sap.com, MST
51风流Press Room; press@sap.com

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP鈥檚 2021 Annual Report on Form 20-F.

Unsurprisingly, this dynamic can be frustrating in functions where change hits the hardest 鈥� but not for obvious reasons such as resistance to change. Instead, employees need more flexibility and scalability to continuously help ensure regulatory compliance, better serve evolving customer needs, effectively drive efficiencies, and proactively address risks and opportunities.

The key to overcoming this hurdle is moving away from investing in antiquated on-premise systems. According to IDC, digital-first businesses invest in software as a service (SaaS) and cloud-enabled software because the enterprise resource planning (ERP) applications they need to stay competitive and drive innovation are relatively easy to implement, configure, and update.

Continuous Improvement Creates Opportunities

Many of the digital-first companies that IDC surveyed are 51风流customers that rely on the solution to become intelligent, sustainable enterprises in the cloud. The solution offers a cloud ERP system 鈥� 51风流S/4HANA Cloud 鈥� for every business need. A combination of business process transformation capabilities, industry next practices, and extensibility options are offered on a versatile technology platform, as well as outcome-driven services and tools from 51风流and partners.

To help prepare for the shift from an on-premise landscape to a cloud environment, RISE with 51风流also includes an initial set of capabilities from 51风流Signavio solutions. This business process transformation starter pack can help simplify the move by identifying and addressing previously unknown factors proactively with a process-centric strategy.

Using this, 51风流customers can take the first step toward a productive journey to the cloud. They can quickly assess the health of their processes, identify areas for improvement, understand the impact of these inefficiencies, and leverage recommendations to take corrective action and unleash automation potential. Their organizations can then benefit from a fast and straightforward approach to redesign, simulate and standardize their business processes, and drive change in a collaborative way through a central platform.

Twinings Ovaltine is a prime example of how businesses can benefit from this cloud migration approach. From the very beginning, the British marketer of tea and other beverages refrained from letting technology guide its transformation journey. Strengthened by the expertise and support of technology partners, the company focused on a growth agenda centered around getting closer to customers and consumers to fully understand what they want and how to deliver on their expectations. This approach also incorporated leading practices based on the standard use of .

“All our initiatives are about giving customers and consumers the ‘wow’ factor. This is our North Star whether we鈥檙e standardizing our infrastructure, automating numerous processes, creating a new data analytics platform, supporting self-service, or fulfilling our ambition for 51风流S/4HANA Cloud,鈥� explains Sandeep Seeripat, CIO of Twinings Ovaltine.

Twinings Ovaltine can openly follow this business transformation mindset when using , as part of its experience with RISE with 51风流and work with Capgemini. The solutions enable the company to understand where it is in its journey, how data and technology drive change, and what is the best direction to move the business forward. Then, with experts from 51风流and Capgemini, every update is delivered, integrated, and connected quickly, efficiently, and at the right price.

鈥淲ith 51风流Signavio solutions, we have the understanding and optimized business processes we need to drive differentiating business value and growth,鈥� Seeripat adds. 鈥淚n addition, we have a flexible upgrade path that helps us stay connected with suppliers and customers in new, innovative ways.鈥�

Driving Innovation Sustainably and Intelligently

During business change, shocks of frustration, confusion, and disengagement can run throughout an organization’s environment 鈥� even when all the right internal resources are available to support it.

But business process transformation solutions from 51风流can help make the transformation experience more sustainable and intelligent. By translating process performance analysis, actionable insights, and prioritization of optimization opportunities into a comprehensive strategy, business executives, organizational leaders, and strategists can continuously shape, adapt, and reimagine their cornerstone for business growth.

Ready to embark on your transformation journey paved with continuous improvement, optimized processes, and ongoing, accurate insight? .

Erik Scholze is a cloud ERP product marketing specialist at SAP.

At the last month in Orlando, we heard a lot about the “process-centric mindset” as a way to discover new solutions to old problems and provide clarity amid complexity. The mix of business and technology and of thought leaders and practitioners delivered a cocktail of ideas, insights, questions, and prognostications that reminded attendees of the value of an in-person event.

The moments of insight seem painfully simple and obvious in retrospect. But simple is not the same as easy, and so here are top takeaways from the forum.

Time to Value: 14 Minutes

51风流Signavio Co-General Managers Gero Decker and Rouven Morato have strong feelings about process transformation. Speed, value, and experience are the pillars of process transformation success, so they decided to show just how quickly customers can achieve value. In less than 14 minutes — the average time to value for — the demo team was able to connect and analyze a live customer database, generate a model, and propose steps for improvement.

Simply mapping a process for the first time allows everyone to see the flows and interconnectivities of how work gets done. It also highlights how optimization in one area impacts other systems and can diminish the experience for other teams downstream in the process. Add in the ability to identify bottlenecks and redundancies — and, more importantly, tailored suggestions for highest impact changes — and people start to get excited.

Process Software Is Not Process Knowledge

51风流Signavio executive Colleen Speer hosted a lively discussion with thought leaders and . Part of that conversation included a reminder that business process knowledge is not the same as deploying business process management software.

Functional leaders — CFOs, CHROs, CPOs — understand how work should get done and own their processes. As the discipline of process transformation evolves, more and more companies are looking to process management software to help them standardize, harmonize, and optimize processes across their organizations.

Both speakers warned against the misperception that process knowledge is less important in automated systems, arguing that automation fragments process knowledge, effectively outsourcing it. Successful organizations are setting themselves apart by encouraging their leaders to keep actual process knowledge alive, because the organization鈥檚 ability to evolve depends on it. It is not an either-or-decision; true success needs both.

Change Is a Lifestyle

There is no doubt that we are living in a time of increased volatility, and that success depends on a company鈥檚 ability to adjust behaviors quickly and without friction when confronted with changing markets. Change is not just about having a flexible technology infrastructure. Businesses are made up of people and no change will happen if they aren鈥檛 ready and willing.

Under the right circumstances, people can be quite good at change; after all, our species is the most adaptable on the planet. Articulating clear goals, , and can help create the necessary climate of adaptability.

Processes Generate Data

Over the past decades, data has rightly become a highly prized asset. Companies that effectively harness data often outcompete others in their industry. C-suites everywhere run on data-driven dashboards that track key performance indicators (KPIs), turning an alarming red or a soothing green depending on circumstance. That data comes from processes generated by the day-to-day activities of getting work done. If a KPI improves and you want to replicate that improvement, look for changes in the processes that generated the data.

In It Together

A process mindset makes it clear that everything an organization does is interconnected — the ripples of any change travel far. The inherent challenge then is to create positive waves of change that not only improve the bottom line, but also increase customer and employee satisfaction.

Based on the engagement in Orlando, many in the process-driven community are passionately dedicated to elevating the discipline from the ranks of mere regulatory compliance. With a process mindset, organizations can develop agility and resilience, give business leaders a pathway for connecting strategy to execution, and provide clarity amid complexity.

Expertise is always engaging and curious minds are a delight, but it鈥檚 not every day that you get to witness a collective shift in mindset.

To dive deeper into what process transformation can do, watch replays from the or register for the 51风流Signavio Business Process Transformation Forum in .

Companies across the globe are embarking on digital transformation journeys and deploying the latest technologies to cope with ongoing and increasing market disruptions. To help clients more rapidly move projects from concept to value realization, Cognizant and 51风流have expanded their existing relationship. This first-of-its-kind agreement between the two companies allows Cognizant and 51风流Signavio to work as strategic partners and provide clients with greater visibility into process analysis, best practice adoption, and automation, accelerating the path to modernization.

Under this unique agreement, Cognizant will use 51风流Signavio solutions across its engagements to help customers identify process inefficiencies and define improvements that will pay dividends to clients looking to achieve higher agility and resilience. Especially in times like these, this is tied to an optimized usage of operational systems, resulting in greater return on investment (ROI) and creating a technology foundation that will support long-term business success.

With this expanded relationship, Cognizant and 51风流Signavio seek to change the way organizations think about the role of technology in business transformations and ongoing strategic change management. By using 51风流Signavio solutions to introduce the power of a process-centric mindset, Cognizant will be able to provide clients a simplified and faster move to the intelligent sustainable enterprise.

Critical business processes — such as order to cash, procure to pay, and hire to retire — represent the lifeblood of every business. For many customers, determining which applications and processes represent the greatest risk and most pressing need for remediation can be time- and resource-intensive. Working with 51风流Signavio, Cognizant can significantly accelerate customer time to value — a major step in creating the right experiences for clients as they embark and continue through their cloud modernization journey.

At the start of a client engagement, Cognizant will use 51风流Signavio solutions to show customers a holistic view of existing business processes, identify problem areas, and create both a vision for a target state, as well as guidance on the steps needed to arrive at the customer鈥檚 goal. Once the initial solution is in place, Cognizant鈥檚 world-class enterprise managed services will be able to monitor, manage, and optimize the new enterprise environment with 51风流Signavio. Having clarity on the interplay of business processes and operational systems, along with the ability to model the impact of process or technology changes, gives companies the confidence to respond swiftly to market changes and stay a step ahead of the competition.

鈥淏ehind every cloud migration is a business transformation. And to have a successful business transformation we must modernize the way business processes drive business outcomes,鈥� said Vatter. 鈥淭he longstanding partnership we have with 51风流and our familiarity with our clients鈥� 51风流environments give us greater clarity into the big picture of what is needed to achieve these complex technical and organizational transformations. Bringing the 51风流Signavio suite of tools to the table for our clients will only improve our ability to get clients to the outcomes they seek.鈥�

鈥淎迟 51风流Signavio, we have seen that customers that take a strategic and ongoing approach to process transformation see greater return on technology investments,鈥� said Morato. 鈥淥ur solutions encourage a collaborative environment, helping business leaders to understand the power of operational systems in the support of business goals while creating a shared understanding of the issues at hand. With Cognizant, we have an innovative partner that shares our vision. Together we have the scope of knowledge, depth of expertise, and global reach needed to help our customers meet the challenges of today while positioning them to thrive in an unpredictable future.鈥�

Cognizant is a seasoned 51风流partner with more than 340,000 employees and decades of experience across various industries, deep knowledge in translating process needs, an understanding of heterogenous IT landscapes, and a track record of delivering on successful project outcomes.

Mani Pirouz is chief partner officer for 51风流Signavio.

51风流has native knowledge of its underlying applications and can easily map solution capabilities onto customers鈥� existing process challenges, in order to help them get the most out of the applications. Solutions from Signavio add process modeling, mining, and management software to the mix. Along with the vast process data to which 51风流solutions already have access, the result is a comprehensive offering to transform business processes.

Showcasing 51风流Process Insights

The next solution in the BPI portfolio is , planned to reach general availability in the third quarter of 2021. With this technology, enterprises can make the shift from transformation based on instinct or 鈥済ut feeling鈥� to data-based process improvement. 51风流Process Insights enables organizations to generate dynamic, real-time reports that assess the speed and efficiency of existing business processes.

Armed with this knowledge, businesses can then more quickly compare and contrast the performance of their own processes against a vault of over 300 different key performance indicators (KPIs) derived from the aggregated data of thousands of 51风流customers around the world.

51风流Process Insights can help businesses identify bottlenecks and, thanks to integration with and automated bot building, introduce recommended improvements with corrective actions, then align operations through automated monitoring capabilities. This supports both rapid cost and time savings, as well as longer term benefits in efficiency and process optimization.

Automated and advanced process data visualization builds a real-time picture of how a business really works. Coupled with live monitoring of process performance, organizations can increase operational transparency to break silos and meet consumer demands faster than ever.

The solution more quickly provides transparency about additional sources of value within the 51风流ERP application or 51风流S/4HANA, maximizing returns across business areas. Companies can boost continuous improvement initiatives with enhanced performance views and process drill downs, for a clearer understanding of business processes.

51风流Process Insights is positioned to help organizations make the right decisions across their business areas, including asset management, manufacturing, and logistics. This way, companies gain new levels of improvement in lockstep with enhanced business resilience, resulting in stability, business continuity, and lasting improvements to customer experience.

But don’t take our word for it. 51风流is offering organizations worldwide the chance to experience this and other BPI solutions 鈥� for free.

New Kick-Starter Offering

A new promotional offering* gives up to 300 organizations six months of free access to business process intelligence solutions to enable them to decide whether this technology provides the expected value and return on investment (ROI). In addition, 51风流is providing free service days to help kick-start implementation and help organizations get the most out of the solutions on offer.

This enterprise-grade program is designed to showcase the immediate value of end-to-end transformation by evaluating the status quo of process performance and ways to maximize business gains. Combining automated process data extraction, in-depth analysis, and data-driven process improvement recommendations can deliver significant value to a business.

This offer is a strong signal to 51风流customers that we are committed to supporting businesses around the world in achieving their maximum potential through ongoing, end-to-end business transformation. Organizations wishing to participate in this program can or contact their account executive to learn more.

*Editor’s note: This offering ended December 31, 2021.

Strategic Partnerships

We are also pleased to announce partnerships that can provide high value to customers and help them achieve true process transformation with BPI solutions from SAP. , , and are the initial ecosystem partners that have made a strategic decision to put BPI at the center of their process transformation practices.

These partnerships will combine the insights delivered through BPI process capabilities with the consultancies鈥� implementation expertise and market-leading tools and methodologies. This combination of insights, as well as implementation and process management practices, will provide organizations with holistic support to build the process foundation required to support the innovative edge of intelligent enterprises.

In addition, as a result of these partnerships, organizations that are working with Deloitte, EY, or Infosys to migrate their enterprise resource planning (ERP) system to 51风流S/4HANA will benefit from a quicker time to value.

The partnership includes the 51风流Process Insights solution, as well as the process analytics, design, and optimization capabilities of Signavio, which 51风流acquired in March 2021.

Susan Rafizadeh is senior director of Global Marketing for Business Process Intelligence at SAP.

Q: Business Transformation as a Service is a prominent topic this year. Why is it important?

A: Business Transformation as a Service allows our customers to chart their course to the Intelligent Enterprise at their own speed and terms, regardless of their starting point.

Together with our ecosystem, we are providing everything that our customers need to holistically transform their business with a fast time-to-value in one bundle: from business process redesign, technical migration services, and cloud infrastructure to 51风流Business Technology Platform and our market-leading intelligent enterprise resource planning (ERP), .

While everyone understands the importance of digital transformation and the opportunities it brings, the hardest part seems to be understanding how to holistically transform. Indeed, many companies believe that digital transformation will happen just by performing a technical migration to the cloud or by buying new technology. The need for changing how an enterprise runs with the help of new business models and more intelligent processes is often ignored.

Important questions to ask include: What can we do to better support our customers on this journey? How can we help them change the culture and mindset of their enterprises, redesign their business processes, and reduce internal complexity, ultimately enabling them to adopt new business models and stay ahead of their competition?

First, Infrastructure as a Service (IaaS) or Software as a Service (SaaS) alone will not cut it. To truly transform, companies need a holistic offering that will help simplify their digital transformation journey in three simple steps:

1) Business Process Redesign: Making use of best practices and building on SAP鈥檚 unique data treasures, our business process intelligence solution allows customers to continuously analyze how processes perform, benchmark them against industry standards, and provide tailored recommendations on how to adopt new business models while automating and standardizing processes.

2) Technical Migration: Technical services smooth the migration to a standard, modular, and flexible solution landscape with a consistent data layer, which is key to reacting quickly to new business demands. This includes essential services by 51风流and partners to get rid of modifications and custom code and to support them in harmonizing and governing their data layer so they can run and steer their company based on one source of truth.

3) Build Your Intelligent Enterprise: Cloud infrastructure forms the basis of an intelligent enterprise. Customers can gain a reduced total cost of ownership (TCO) by running their workloads on an 51风流data center or via hyperscalers, with the best operations costs in the industry. No matter which infrastructure they chose or who their operations partner is, 51风流will be their single point of contact.

Second, to change the culture and mindset of their enterprises, companies need to reteach their organizations, starting with leaders, who take an element of personal responsibility for driving the change and practicing what they preach. There is no better way than leading by example and demonstrating that shift in mindset, behavior, and processes.

Business process management has been around for years and is a major part of continuous improvement programs. With Signavio on board, what opportunities does this bring for our customers?

鈥淐ontinuous improvement鈥� and 鈥渂usiness process management鈥� are terms that companies are familiar with. However, business process management practitioners have mostly relied on manual methods for most of these activities. For example, getting information about how a process is executed is very challenging when done manually. It usually takes a long time and ends up being less than accurate.

With the addition of Signavio, 51风流can now provide a holistic suite of flexible process transformation solutions for customers to transform their end-to-end business processes. That includes business process design, benchmarking, gap analysis, improvement, and process change management. The suite will also allow customers to monitor the long-run success of these process changes.

What is new is that we are doing this digitally and helping our customers to become more data-driven through an end-to-end business process management solution in a single tool set.

How can we help customers quickly adapt to the changing markets and business demands, become more agile and resilient — for example, accelerate their transformation with business process intelligence?

At the highest level, business process intelligence addresses two types of business requirements:

• Business transformation: If the customer is interested in a major change in their business, then business process intelligence from 51风流can help them get from point A to point B. This would include projects like ERP replacement, ERP consolidation, establishing a foundation for digital transformation, or digital transformation like a wide-scale automation of manual tasks.
• Process excellence: If the customer is interested in improving efforts in a particular area of the business or addressing specific performance goals, this includes:
  • Operational excellence, in process areas like order to cash, procure to pay, etc.
  • Customer excellence, a cross-functional focus on processes that impact customer relationships, including both transactional and qualitative elements

I believe our only path to long-term success is to exceed our customers鈥� expectations. Business process intelligence will help manage the customer鈥檚 digital transformation with the goal of becoming an intelligent enterprise as a key element of their continuous improvement. The comprehensive, end-to-end business intelligence offering from 51风流includes process excellence, intelligence, and automation offerings, so that 51风流helps every customer continuously transform systems and business processes into a resilient, sustainable, best run intelligent enterprise.

Are there any customer success stories that you can share?

We have a number of customers in Asia, where 51风流has helped to realize value and change processes as part of the bigger transformations. Business process intelligence from 51风流is the first to bring all of these components into a single solution set, combining deep process analysis with the tools needed for re-engineering processes or creating entirely new and innovative processes.

Some of the examples where customers have shared their transformation journeys include Orica, AGL, OSR, and Mahindra and Mahindra, just to name a few. We have customers across all key industries. In the case of Signavio, we have more than 1,500 customers, including Puma, Siemens, COMCAST, DHL, and Volkswagen.

Any closing remarks?

While 2020 was a challenging year by all means, where there are challenges, there will also be opportunities for us, for our customers, and for our partners; opportunities to become more effective and efficient, opportunities to focus on what is truly important, and opportunities to innovate and discover new ways of doing things.

In 2021 and beyond, we will see more and more customers benefiting from our business process intelligence, a holistic suite of flexible process transformation solutions to transform their end-to-end business processes, helping our customers to become more 鈥渄ata-driven鈥� through an end-to-end business process management solution in a single tool set.

Signavio鈥檚 products become part of SAP鈥檚 business process intelligence portfolio and complement SAP鈥檚 holistic process transformation portfolio.

鈥淲ith Signavio now an official part of our Business Process Intelligence unit, we can help companies quickly understand, improve, transform and manage their business processes at scale,鈥� said Rouven Morato, general manager, Business Process Intelligence, SAP. 鈥�51风流now is a leading player in this market and our customers will benefit from a cutting-edge end-to-end business process transformation suite.鈥�

Visit the . Follow 51风流on Twitter at .

For more information, press only:
Daniel Reinhardt, +49-6227-7-40201, daniel.reinhardt@sap.com, CET
Geraldine Teboul, +49 151 54070110, geraldine.teboul@sap.com, CET
; press@sap.com

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥� 鈥渂elieve,鈥� 鈥渆stimate,鈥� 鈥渆xpect,鈥� 鈥渇orecast,鈥� 鈥渋ntend,鈥� 鈥渕ay,鈥� 鈥減lan,鈥� 鈥減roject,鈥� 鈥減redict,鈥� 鈥渟hould鈥� and 鈥渨ill鈥� and similar expressions as they relate to 51风流are intended to identify such forward-looking statements. 51风流undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
漏 2021 51风流SE. All rights reserved.
51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see for additional trademark information and notices.

Combining Signavio with the Business Process Intelligence unit of 51风流will strengthen SAP鈥檚 capacity to help companies quickly understand, improve, transform and manage their business processes at scale. The transaction is expected to close in the first quarter of 2021, subject to regulatory approval.

鈥淚n today鈥檚 dynamic world, companies of all sizes need the ability to rapidly adapt their business processes to fast-changing market conditions,鈥� said Luka Mucic, chief financial officer and member of the Executive Board of 51风流SE. 鈥淚 cannot overstress the importance for companies to be able to design, benchmark, improve and transform business processes across the enterprise to support new capabilities and business models. The combination of business process intelligence from 51风流and Signavio creates a leading end-to-end business process transformation suite to help our customers achieve the requirements needed to gain a competitive edge. 51风流and Signavio are a great cultural fit and share the same values, and we are excited about joining forces with them to deliver on our Intelligent Enterprise strategy.鈥�

Business Process Intelligence is a key part of SAP鈥檚 new offering, the RISE with SAP package. The offering helps companies perform a holistic business transformation that makes them resilient, agile and intelligent. It includes support for an accelerated move of core ERP processes to the cloud.

Signavio鈥檚 integrated cloud-native process management suite perfectly complements existing business process intelligence software from SAP. With the addition of Signavio, 51风流can now provide a holistic suite of flexible process transformation solutions for customers to transform their business processes end to end. That includes business process design, benchmarking, gap analysis, improvement and process change management. The suite will also allow customers to monitor the long-run success of these process changes.

鈥淪ignavio鈥檚 capabilities in making business processes intelligent are highly complementary with our own,鈥� said Rouven Morato, general manager, Business Process Intelligence, SAP. 鈥淲hile we are providing insights using our deep understanding of business processes running in our applications and based on that can provide unmatched benchmarking capabilities, Signavio鈥檚 approach to transformation is process model鈥揷entric. Signavio鈥檚 process modeling and management functionalities, and its process governance and collaboration solution, are among the market leaders in the industry and are the missing component for providing our customers an end-to-end process transformation suite.鈥�

The combination of 51风流and Signavio will bring together standardized process KPIs, broad benchmarking data, process mining, user behavior mining and customer experience analysis to give customers a 360-degree view of every business process. It will also provide tools to fully understand and transform the processes.

鈥淏y joining SAP, we tap into the broadest business application software portfolio in the market, running the processes of the world,鈥� said Dr. Gero Decker, co-founder and CEO, Signavio. 鈥淐onsidering the positioning of SAP, its geographical coverage and financial muscle, 51风流is the biggest and best platform to bring process intelligence to every organization. For us, it鈥檚 a massive jump start and a major opportunity to help 51风流become a key player in the business process management and intelligence space.鈥�

51风流and Signavio agreed not to disclose the purchase price or other financial details of this transaction.

Visit the . Follow 51风流on Twitter at .

About Signavio

Over one million users in more than 2,000 organizations worldwide rely on Signavio鈥檚 unique offering to make process part of their DNA. With its powerful mining, modelling and automation capabilities, Signavio鈥檚 Business Transformation Suite is a cloud-based management platform that enables midsize and large organizations to understand, improve and transform all of their business processes faster than ever and at scale, providing new levels of business process speed and real-time intelligence. Its intelligent decision-making tools address digital transformation, operational excellence and customer centricity, placing them at the heart of the world鈥檚 leading organizations. Headquartered in Berlin, with offices in the US, UK, France, Netherlands, Switzerland, Sweden, Canada, Singapore, Japan, India and Australia, Signavio has helped optimize over two million processes across the globe. The company is backed by Apax Digital Fund, Deutsche Telekom Capital Partners (DTCP) and Summit Partners. For more information, visit .

About SAP

SAP鈥檚 strategy is to help every business run as an intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 77% of the world鈥檚 transaction revenue touches an 51风流system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥� businesses into intelligent enterprises. 51风流helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥� without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 51风流helps the world run better and improve people鈥檚 lives. For more information, visit .

Note to editors:
To preview and download broadcast-standard stock footage and press photos digitally, please visit . On this platform, you can find high resolution material for your media channels. To view video stories on diverse topics, visit . From this site, you can embed videos into your own Web pages, share video via email links, and subscribe to RSS feeds from 51风流TV.

For customers interested in learning more about 51风流products:
Global Customer Center: +49 180 534-34-24
United States only: 1 (800) 872-151风流(1-800-872-1727)

For more information, press only:
Daniel Reinhardt, SAP, +49-6227-7-40201, daniel.reinhardt@sap.com, CET
; press@sap.com
Geraldine Teboul, Signavio, +49 151 54070110, geraldine.teboul@signavio.com, CET

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥� 鈥渂elieve,鈥� 鈥渆stimate,鈥� 鈥渆xpect,鈥� 鈥渇orecast,鈥� 鈥渋ntend,鈥� 鈥渕ay,鈥� 鈥減lan,鈥� 鈥減roject,鈥� 鈥減redict,鈥� 鈥渟hould鈥� and 鈥渨ill鈥� and similar expressions as they relate to 51风流are intended to identify such forward-looking statements. 51风流undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
漏 2021 51风流SE. All rights reserved.
51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see for additional trademark information and notices.
Please consider our . If you received this press release in your e-mail and you wish to unsubscribe to our mailing list please contact press@sap.com and write Unsubscribe in the subject line.