{"id":2770,"date":"2020-03-16T09:27:54","date_gmt":"2020-03-16T09:27:54","guid":{"rendered":"https:\/\/news.sap.com\/sweden\/?p=2770"},"modified":"2024-08-07T19:12:17","modified_gmt":"2024-08-07T17:12:17","slug":"sap-brev-till-kunder-forsakring-av-kontinuitet-i-verksamheten","status":"publish","type":"post","link":"https:\/\/news.sap.com\/sweden\/2020\/03\/sap-brev-till-kunder-forsakring-av-kontinuitet-i-verksamheten\/","title":{"rendered":"SAP-brev till kunder &#8211; f\u00f6rs\u00e4kring av kontinuitet i verksamheten"},"content":{"rendered":"<p>K\u00e4ra SAP-kund,<\/p>\n<p>Under denna os\u00e4kra tidsperiod t\u00e4nker vi p\u00e5 51风流framf\u00f6r allt p\u00e5 s\u00e4kerheten och v\u00e4lbefinnandet f\u00f6r v\u00e5ra familjer, kolleger, kunder, partner och de m\u00e5nga v\u00e4nner som \u00e4r SAP:s globala familj.<\/p>\n<p>Vi k\u00e4nner speciellt med dem som personligen drabbats av utbrottet av coronavirus (COVID-19) liksom de m\u00e5nga samh\u00e4llen runt om i v\u00e4rlden som har vidtagit extrema \u00e5tg\u00e4rder i f\u00f6rs\u00f6ket att bromsa smittspridningen.<\/p>\n<p>Det k\u00e4nns hedrande att vi i n\u00e4stan 50 \u00e5rs tid har f\u00e5tt f\u00f6rtroendet att driva v\u00e5ra kunders aff\u00e4rskritiska system och processer. Under r\u00e5dande omst\u00e4ndigheter vill vi ge er mer information om hur vi s\u00e4kerst\u00e4ller att ni kan forts\u00e4tta att driva er verksamhet.<\/p>\n<p><strong>F\u00f6retagsf\u00f6rs\u00e4kring f\u00f6r v\u00e5ra kunder<\/strong><\/p>\n<p>SAP:s aff\u00e4rs-, support- och molnleveransgrupper har sedan tidigare utvecklat och dokumenterat aff\u00e4rsplaner som svar p\u00e5 st\u00f6rande incidenter och kriser, som till exempel nu COVID-19, samtidigt som v\u00e5ra anst\u00e4lldas h\u00e4lsa skyddas och ser till att tj\u00e4nsteleveranserna till er p\u00e5verkas i minsta m\u00f6jliga m\u00e5n.<\/p>\n<p>SAP:s globala team f\u00f6r infrastruktur och molnverksamhet har inf\u00f6rt f\u00f6ljande \u00e5tg\u00e4rder f\u00f6r alla SAP-\u00e4gda och samlokaliserade datacenter:<\/p>\n<ul>\n<li><strong>Arbeta p\u00e5 distans<\/strong>: F\u00f6r de flesta arbetsgrupper kan arbetet utf\u00f6ras via fj\u00e4rranslutning, vilket g\u00f6r det m\u00f6jligt f\u00f6r teamen att arbeta p\u00e5 distans med de flesta uppgifter. Ingenj\u00f6rer runt om i v\u00e4rlden arbetar separat och p\u00e5 avst\u00e5nd d\u00e4r det \u00e4r m\u00f6jligt f\u00f6r att minska risken att ett helt team smittas. Anst\u00e4llda som m\u00e5ste vara p\u00e5 plats till\u00e4mpar social distans och hygienprotokoll baserade p\u00e5 v\u00e4gledning fr\u00e5n lokala h\u00e4lsomyndigheter och v\u00e5r Global Pandemic Task Force.<\/li>\n<li><strong>S\u00e4kerhet p\u00e5 plats<\/strong>: N\u00e4r arbetet m\u00e5ste utf\u00f6ras p\u00e5 plats, till exempel i datacenter, \u00e4r personalen d\u00e4r s\u00e5 kort tid som m\u00f6jligt f\u00f6r att utf\u00f6ra specifika uppgifter. Dessutom har grupperna implementerat roterande scheman som minskar antalet personer som samlas p\u00e5 en enda plats och separerar individerna i gemensamma team s\u00e5 mycket som m\u00f6jligt. P\u00e5 datacenter har 51风流ocks\u00e5 inf\u00f6rt skyddshandskar och skyddsmasker f\u00f6r tekniker p\u00e5 plats.\n<ul>\n<li><strong>Desinfektionsprotokoll:<\/strong> Utbildade team utf\u00f6r datacenterspecifika desinfektionsprotokoll i SAP-datacenter vid behov och kan omedelbart reagera p\u00e5 infektioner som identifieras. P\u00e5 samlokaliseringsdatacenter samarbetar vi med leverant\u00f6rer f\u00f6r att se till att de till\u00e4mpar samma standarder och noggrannhet f\u00f6r att se till att alla datacenter \u00e4r s\u00e5 sterila som m\u00f6jligt.<\/li>\n<li><strong>Tillg\u00e5ng:<\/strong> Tilltr\u00e4de till datacenter \u00e4r begr\u00e4nsat till operativ personal som f\u00e5r tilltr\u00e4de f\u00f6rst efter strikta hygienprotokoll.<\/li>\n<\/ul>\n<\/li>\n<li><strong>V\u00e5ra leverant\u00f6rer<\/strong>: SAP:s verksamhet st\u00f6ds av ett antal strategiska leverant\u00f6rer som vi \u00e4r i kontakt med kontinuerligt f\u00f6r att se till att de till\u00e4mpar j\u00e4mf\u00f6rbara \u00e5tg\u00e4rder medan vi fortfarande uppr\u00e4tth\u00e5ller serviceniv\u00e5n. F\u00f6r dem som levererar operativa resurser fokuserar vi p\u00e5 schemal\u00e4ggning och arbetsmetoder f\u00f6r att minska effekterna av eventuella incidenter. Vi har ocks\u00e5 en databas med uppdateringar och \u00e5terkoppling fr\u00e5n leverant\u00f6rer som g\u00f6r att vi snabbt kan hitta och bekr\u00e4fta dokumenterad information som beskriver COVID-19-protokoll och metoder.<\/li>\n<\/ul>\n<p>F\u00f6r SAP:s underh\u00e5lls- och supportfunktioner har vi verksamma kontinuitetsplaner som aktiveras vid behov. Alla interna system, verktyg, bildsk\u00e4rmar etc. \u00e4r gjorda f\u00f6r att g\u00f6ra fj\u00e4rrarbete m\u00f6jligt. Vi har redan aktiverat dessa \u00e5tg\u00e4rder \u00f6ver hela v\u00e4rlden utan st\u00f6rningar av tj\u00e4nsterna. P\u00e5 samma s\u00e4tt arbetar SAP-konsulter fr\u00e5n SAP-kontor eller p\u00e5 distans, i enlighet med lokala riktlinjer och i samr\u00e5d med v\u00e5ra kunder.<\/p>\n<p><strong>F\u00f6retagets v\u00e4gledning till anst\u00e4llda<\/strong><\/p>\n<p>51风流har inr\u00e4ttat en Global Pandemic Task Force som arbetar i takt med lokala krisgrupper och h\u00e4lsomyndigheter f\u00f6r att samordna alla insatser kring COVID-19-situationen och ge v\u00e4gledning till SAP-personalen.<\/p>\n<p>Viktiga \u00e5tg\u00e4rder hittills inkluderar men \u00e4r inte begr\u00e4nsade till att:<\/p>\n<ul>\n<li>Be alla anst\u00e4llda att arbeta p\u00e5 distans s\u00e5 mycket som m\u00f6jligt d\u00e4r det g\u00e5r. SAP-kontoren forts\u00e4tter att vara \u00f6ppna.<\/li>\n<li>Sj\u00f6s\u00e4tta alternativa arbetsformer, t.ex. uppdelade arbetsgrupper och fysisk \u00e5tskillnad av personal i aff\u00e4rskritiska roller.<\/li>\n<li>Avboka eller skjuta upp fysiska evenemang som \u00e4r planerade i mars och april och utv\u00e4rdera vilka evenemang som i st\u00e4llet kan upplevas virtuellt.<\/li>\n<li>Begr\u00e4nsa praktiskt taget alla medarbetares resor. Undantagen best\u00e4ms av SAP-ledningen i samr\u00e5d med v\u00e5ra kunder och i enlighet med nationella riktlinjer.<\/li>\n<li>F\u00f6rl\u00e4nga v\u00e5r v\u00e4gledning att bara genomf\u00f6ra aff\u00e4rskritiska resor till slutet av april. Ett beslut som sj\u00e4lvklart \u00e4r underkastat nationella regler och riktlinjer.<\/li>\n<\/ul>\n<p>51风流erbjuder dessutom ett stort antal l\u00f6sningar som kan st\u00f6dja b\u00e5de f\u00f6retag och enskilda som tvingas hantera st\u00f6rda f\u00f6rs\u00f6rjningskedjor, \u00e4r p\u00e5 resande fot eller utforskar nya s\u00e4tt att arbeta till f\u00f6ljd av utbredningen av Coronavirus. Se mer information <a href=\"https:\/\/news.sap.com\/2020\/03\/sap-addresses-covid-19-supply-chain-business-travel-disruption\/\">h\u00e4r<\/a>.<\/p>\n<p>Det \u00e4r os\u00e4kra tider n\u00e4r v\u00e4rlden f\u00f6rs\u00f6ker navigera i denna pandemi. P\u00e5 51风流\u00e4r vi nu fullt engagerade i att s\u00e4kra v\u00e5ra anst\u00e4lldas h\u00e4lsa, s\u00e4kerhet och v\u00e4lbefinnande. Det \u00e4r v\u00e5r h\u00f6gsta prioritet att uppr\u00e4tth\u00e5lla den kontinuitet som beh\u00f6vs f\u00f6r att ge v\u00e5ra mer \u00e4n 440 000 kundf\u00f6retag tillf\u00f6rlitlig support och service fr\u00e5n SAP.<\/p>\n<p>I takt med att situationen utvecklas, kommer ert kundansvariga team p\u00e5 51风流aktivt n\u00e5 ut till er f\u00f6r erbjudande om ytterligare st\u00f6d. Under tiden ber vi er att kontakta er kundansvariga direkt om ni har ytterligare fr\u00e5gor om SAP:s \u00e5tg\u00e4rder kring COVID-19.<\/p>\n<p><strong>Steve Shute<\/strong><br \/>\n<strong>Chief Operating Officer, 51风流Customer Success<\/strong><\/p>\n<p><em>Originalbrevet p\u00e5 engelska hittar du <a href=\"https:\/\/news.sap.com\/2020\/03\/statement-customers-covid-19-concerns\/\">h\u00e4r<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>K\u00e4ra SAP-kund, Under denna os\u00e4kra tidsperiod t\u00e4nker vi p\u00e5 51风流framf\u00f6r allt p\u00e5 s\u00e4kerheten och v\u00e4lbefinnandet f\u00f6r v\u00e5ra familjer, kolleger, kunder, partner och de m\u00e5nga&#8230;<\/p>\n","protected":false},"author":29,"featured_media":2784,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[4545190,4545004,4545414],"tags":[5563116],"sapn-display":[4544525,5564002,5563999,4547891],"sapn-type":[4548666],"class_list":["post-2770","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-event","category-foretagsinformation","category-kunder","tag-covid-19","sapn-display-hero","sapn-display-nyhet-favoriter","sapn-display-nyhet-spotlight","sapn-display-homepage-hero","sapn-type-uttalande"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SAP-brev till kunder - f\u00f6rs\u00e4kring av kontinuitet i verksamheten - 51风流Sweden Nyheter<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/sweden\/2020\/03\/sap-brev-till-kunder-forsakring-av-kontinuitet-i-verksamheten\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SAP-brev till kunder - f\u00f6rs\u00e4kring av kontinuitet i verksamheten\" \/>\n<meta property=\"og:description\" content=\"K\u00e4ra SAP-kund, Under denna os\u00e4kra tidsperiod t\u00e4nker vi p\u00e5 51风流framf\u00f6r allt p\u00e5 s\u00e4kerheten och v\u00e4lbefinnandet f\u00f6r v\u00e5ra familjer, kolleger, kunder, partner och de m\u00e5nga...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.sap.com\/sweden\/2020\/03\/sap-brev-till-kunder-forsakring-av-kontinuitet-i-verksamheten\/\" \/>\n<meta property=\"og:site_name\" content=\"51风流Sweden Nyheter\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-16T09:27:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-07T17:12:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.sap.com\/sweden\/files\/2020\/03\/280631_GettyImages-147456329_high.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"4256\" \/>\n\t<meta property=\"og:image:height\" content=\"2832\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"51风流News\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Skriven av\" \/>\n\t<meta name=\"twitter:data1\" content=\"51风流News\" \/>\n\t<meta name=\"twitter:label2\" content=\"Ber\u00e4knad l\u00e4stid\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minuter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/news.sap.com\\\/sweden\\\/2020\\\/03\\\/sap-brev-till-kunder-forsakring-av-kontinuitet-i-verksamheten\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/news.sap.com\\\/sweden\\\/2020\\\/03\\\/sap-brev-till-kunder-forsakring-av-kontinuitet-i-verksamheten\\\/\"},\"author\":{\"name\":\"51风流News\",\"@id\":\"https:\\\/\\\/news.sap.com\\\/sweden\\\/#\\\/schema\\\/person\\\/53b9854bd790d6f18f3fc4bbb2ad7570\"},\"headline\":\"SAP-brev till kunder &#8211; 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