Learn more about the new normal of cloud transformation, the experience imperative, and how cloud is less successful without people in our chat with Claus Andresen, Head of Cloud Success Services for Asia Pacific Japan (APJ) at SAP.

Q: The past few years have seen businesses deal with enormous change, from the pandemic to impacted supply chains and demands to work from home. What has that meant for digital transformation?

A: Businesses have dealt with a vast range of challenges in recent years. As a result, it鈥檚 clear that digital transformation today isn鈥檛 your traditional transformation. It鈥檚 not even the same as it was just five years ago.

Transformations that may once have been seen as ways to cut costs or drive efficiencies are now long-term, strategic investments that will define the future successes of businesses.

And in line with this, investment is accelerating. , companies will have invested more in digital transformation than in all other ICT initiatives combined. That is incredible. Here in APJ, .

The new normal of digital transformation is based on enterprises migrating to the cloud to solve strategic issues. Cloud offers a simple way to address key business issues: speed, agility, value, and innovation. Organizations gain the agility and flexibility to build infrastructure on the go, rapidly deploy resources, scale quickly, collaborate, and get rid of silos.

And we see three key factors that are defining successful cloud transformations: Simplicity, experience, and people.

You speak with APJ customers who are transforming every day. What does a simple, successful cloud journey look like in this new normal of transformation?

First and foremost, we understand that a simple transformation is more likely to be a successful transformation. Complexity is the enemy.

That鈥檚 why we focus on simplifying our customers鈥� transformations through consolidation and integration. First, we work to consolidate various business touchpoints to get a bird鈥檚 eye view of our customer鈥檚 departments, functions, suppliers, and customers in the cloud. This approach breaks down barriers between people and processes, facilitating greater collaboration and unlocking the scale and agility of the cloud.

Then we work closely with customers to tailor and integrate a solution to their unique challenges. That means identifying the right cloud, data, and analytics platforms to best suit business needs 鈥� whether best-of-breed or integrated single systems. Each approach has its own merits and potential drawbacks dependent on whether you have the IT resources to perform a complete integration, and whether the near-term implementation hurdles are worth it for the long-term business improvements they could provide.

Finally, we focus on optimizing our customers鈥� core business processes. Streamlining existing business processes and creating new, intelligent processes is key for successful cloud journeys. This includes workflow automation, customer experience management, and advanced analytics.

You mention experience. How does experience tie-in with today鈥檚 transformations?

It鈥檚 simple. Digital transformation puts experience at the heart of everything.

This isn鈥檛 just meaningful and relevant experiences for our customers, though that is critical. It is empowering them to extend that experience imperative to their own customers, their employees, even their partners and suppliers. of enterprises will transform their business models using this 鈥榯otal鈥� experience by 2026.

By focusing on experience in this way, we create customer lifetime value by embedding choice and convenience at every step. Internally, digitalization enables hybrid work, streamlines processes, and facilitates collaboration. Externally, it reshapes the way businesses engage with customers using data and intuitive platforms to keep them coming back.

End-to-end experience is a real differentiator. Digitally connected, experience-driven businesses see superior performance and value across the board 鈥� from attraction to advocacy, and, ultimately, winning in a competitive environment.

Finally, let鈥檚 talk about the human element. How do you make sure we don鈥檛 forget about the people?

Installing the best technology in the world means nothing without adoption.

Managing change is central to helping people adapt to these new processes, technologies, and ways of working. But, as more organizations digitally transform, the role of change management must also evolve.

The real goal of change management is to establish a culture that embraces change with agility and confidence. This places an organization and its people in a better position to anticipate challenges, mitigate risks, and build up resilience to vulnerabilities. With effective communication about the need for change and its benefits to the organization, more people will adopt changes willingly. You鈥檒l notice a significant improvement in employee performance as people feel better supported and understand why you are making changes.

What do you want people to remember in 2023?

51风流has been at the heart of countless transformation journeys across different industries and degrees of complexity. We understand that getting the greatest value and performance from IT solutions means simplifying and humanizing technology.

The key is focusing on business needs rather than solutions. That means putting simplicity, experience, and people at the heart of your decision-making and ensuring every technology investment improves the way your team delivers success.

The post Not Your Traditional Transformation: Secrets of Today鈥檚 Successful Cloud Journeys appeared first on 51风流Southeast Asia News Center.

The RSSP initiative will enable partners to scale their 51风流practice more quickly across the APJ region and collaborate more closely with 51风流to deliver joint customer success. Distinct from the company鈥檚 existing program that includes a select group of SAP鈥檚 most strategic global partners in the consulting, infrastructure, and technology space, the RSSP initiative aims to facilitate collaboration within partner entities residing in the region that demonstrate capability and capacity requirements specific to APJ.

To qualify for the RSSP initiative, candidate partners are required to meet or exceed a defined set of 51风流criteria including geographical presence, vertical industry competencies, and alignment on a joint sustainability strategy.

51风流also announced , a Japan-headquartered integrated management consulting firm, as its first partner on board the RSSP initiative.

鈥淎PJ is one of the fastest-growing regions for SAP, and our partner ecosystem plays an integral role in customers鈥� transformation. With over 24,000 registered partners globally and close to 20% in APJ, there is a large SAP-certified community that can benefit customers and the broader ecosystem,鈥� said Paul Marriott, President APJ, SAP. 鈥淐ongratulations to ABeam Consulting on becoming our first partner to join the Regional Strategic Services Partner initiative. We look forward to amplifying ABeam鈥檚 51风流expertise across the region and drive more innovations for customers. And I look forward to welcoming more regional partners to the RSSP initiative.鈥�

鈥淚t gives us great pride to know that ABeam Consulting is the first partner on board SAP鈥檚 Regional Strategic Services Partner initiative. This is a recognition of the fast growth of 51风流business in Asia Pacific and the quality of our flexible and adaptive services that take into account diverse local business practices and needs. It also highlights our advantages in delivering cutting-edge solutions and realising customer value, as well as the scalability of our integrated deployment across our Asian offices. This initiative further strengthens our partnership with 51风流while driving the ABeam Consulting growth strategy aimed at making us the No. 1 consulting firm in Asia as a social change accelerator,鈥� said Tatsuya Kamoi, President and CEO, ABeam Consulting.

For more information, press only:
Celest Lim, 51风流APJ,
celest.lim@sap.com, SGT |聽51风流Southeast Asia Press Room

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP鈥檚 2021 Annual Report on Form 20-F.
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Every HR organization strives to create a culture of trust and cohesion. However, an exponential increase in changes in the workplace is leaving most employees feeling fatigued, disconnected, and even less trusting of their leadership.

According to聽, HR organizations cannot afford to ignore this growing sentiment. Change-related fatigue negatively affects employee performance and feelings of inclusion 鈥� all of which are making employees 54% less likely to stay. But more interesting is that minor adjustments, such as modifying processes or switching work environments, create considerably more fatigue than major structural shifts, including mergers and acquisitions.

For 51风流customers using 51风流SuccessFactors HXM Suite, the insights and support needed to drive more positive employee聽change experiences聽are already available through the review and validation service.

What Is the Review and Validation Service?

Ultimately, the review and validation service for 51风流SuccessFactors HXM Suite is designed to serve as a health check on the human experience management solutions from 51风流your workplace relies on every day. The service uses a comprehensive set of methods and tools that examine your current use of an 51风流SuccessFactors solution and provides recommendations to optimize your current and future strategic needs.

Along with certified consultants from SAP, your HR organization can identify leading practices, areas for improvement, and actionable recommendations to achieve quick-win and long-term changes with the highest quality and adoption. You may consider additional services based on the evaluation results to facilitate, for example, reporting improvements, migrating a legacy onboarding solution, creating a comprehensive learning program, and enhancing employee performance.

Some of our customers use the service to drive transformation with a better understanding and adoption of best-practice features. Our consultants guide them through an analysis of whether the functionalities from their deployment of 51风流SuccessFactors solutions meet business objectives and accelerate expected outcomes.

The review and validation service can also help verify any risk in not using a feature in an 51风流SuccessFactors solution. For example, data privacy and protection can be impacted when certain data management functions are not set up properly. Our consultants can then provide leading practices and expertise on what other companies are doing to resolve potential issues. Furthermore, you can access resources from our customer community to review and plan for new functionality from a future release.

How Can Your Organization Benefit From the Service?

Whether implementing an 51风流SuccessFactors solution or evaluating it years after the initial go-live, the review and validation service for 51风流SuccessFactors HXM Suite offers a unique opportunity to assess your HR transformation critically. You can discuss with users and stakeholders their experience with the technology that supports it and consider short- and long-term benefits based on a detailed report of actionable recommendations. The service also enables you to research the cost of proposed changes and any potential savings in time, resources, and money.

With all this information, your HR team can choose the changes the business needs and make a well-defined plan to move forward. As a result of the service, you may identify any additional resources needed, assign responsibilities to experts, and decide on the testing and go-live timeline. Additionally, you can ascertain whether the features or solutions required to drive the transformation are available.

Once you have reviewed the recommendations provided by the service, you can make changes in the test environment and submit it to decision-makers to assess whether the user experience meets the needs of their employees. You can engage your organizational leaders in informational and clarification sessions to make necessary updates until they feel the proposed change is ready to go live.

To encourage acceptance and adoption, you can then inform the affected workforce of the change, such as when it will occur and what to expect. This step includes updating workbooks, user guides, and other materials that detail impacts on processes and the overall user experience.

From Change Fatigue to Meaningful Work

When people can recognize how they benefit from a change in their work experience, they are more likely to adopt it and overcome their perceived limitations.

Think about it: If you鈥檙e using an application that helps produce meaningful insights and ideas, your motivation and engagement will only skyrocket. But when moving from one process to another with little purpose, a sense of fatigue takes over, encouraging you to look for a new job opportunity.

Your HR team can clear the fog of change fatigue with the review and validation service for 51风流SuccessFactors HXM Suite. By giving employees the updates they need and discarding the ones they don鈥檛, your business can gain the employee trust, cohesion, and empowerment it needs to move forward and grow.

Learn more about聽聽offerings and discover more HXM services:

This originally appeared on the global 51风流News Center.

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