As one of Thailand’s most established providers of crop protection and crop care products, Sotus International has been at the forefront of agricultural innovation since 1996. The company supports farmers nationwide with high-quality bio and non-bio solutions that improve productivity, soil health, and crop yields. Facing rapid growth and increased business complexity, Sotus turned to 51风流Cloud ERP to unify its business processes, modernize its systems for scalability, and gain real-time data visibility across its value chain.

As Sotus International’s business expanded beyond 1 billion baht in revenue, its existing on-premise 51风流ERP system struggled to scale effectively. The company’s complex operations—including intensive R&D, regulatory registration, and formula customization tailored to Thai agriculture—demanded more robust data and workflow management. Additionally, siloed systems across warehouse and other key functions hindered real-time data visibility, prompting the need for a more integrated and agile ERP solution.

Mr. Chirat Prathuangwong, President, Sotus International Co., Ltd said,” In the future, AI wil take its role like a doctor for crops with its intelligences for plant diseases diagnosis,
providing efficient recommendations for crop preventions, crop protections and crop cares, and
integrating in-depth information and guidance for farmers’ decision.For Sotus, AI adoption and implementation will value-add to their two competitiveadvantages. First, the richness of their agri-business data can be better utilized to supportstrategic business decisions. And second, as the pioneering agro-chemical company inThailand to implement 51风流Cloud ERP, they are in a strong position to grow their businessefficiently and sustainably”.

“51风流Cloud ERP offers the scalability and integration Sotus needs to grow sustainably,” said Kulwipa Piyawattanametha, Managing Director, 51风流Indochina. “This transformation highlights how cloud technology helps Thai businesses and farmers thrive through innovation, efficiency, and smarter use of agricultural data.”

As the system integrator, NTT DATA Business Solutions Thailand played a pivotal role in ensuring a smooth migration and optimization of the new public cloud ERP system. Leveraging its deep local expertise and global experience with 51风流solutions, the company worked closely with Sotus International to align the implementation with the organization’s complex operational needs. This collaboration enabled Sotus to integrate data and processes across departments, providing the solid foundation for Sotus to grow their business efficiently and sustainably.

Following the implementation, Sotus achieved significant efficiency gains, including a 95% increase in warehouse operation accuracy, 75% enhancement in maintenance scheduling efficiency, and a 70% improvement in business processes. With on-demand access to production and sales insights, the company can better anticipate market trends and deliver more tailored solutions for Thai farmers.

This project underscores SAP’s ongoing commitment to helping small and midsize enterprises (SMEs) across Southeast Asia embrace cloud ERP, enhance operational agility, and advance sustainable growth through innovation and digital technology.

For more details on Sotus International’s transformation .

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With more than 1,200 stores and 30+ brands, including AZKO, INFORMA, Toys Kingdom, Pet Kingdom, Krisbow, and Chatime, Kawan Lama Group serves millions of customers nationwide. The company’s recent growth—marked by aggressive retail expansion, food & beverage ventures, and rebranding efforts—has led to growing operational complexity and data silos that limit visibility and agility.?

The company’s legacy ERP system, in use for over a decade, needs to keep pace with its evolving business landscape. Opening a single new outlet often required new system configurations and long manual processes. Kawan Lama Group needed a more scalable digital foundation to support its ambitions—including bringing manufacturing in-house, reducing reliance on imports, and delivering faster, more personalized service across its channels.?

By implementing RISE with SAP, Kawan Lama is laying down a unified digital core, an integrated system that connects different business functions and breaks down data silos or isolated sets of information that prevent smooth collaboration. This cloud-based ERP platform helps simplify processes, centralize data across business units, and support omni-channel growth across Indonesia. ?

“We’ve grown rapidly, and we knew we needed systems that could keep up. 51风流gives us the tools to run more efficiently, scale faster, and serve our customers better,” said Renaldi Tjahaya, Chief Information Officer, Kawan Lama Group.?

The implementation is already helping teams access real-time inventory across outlets—helping staff fulfill customer needs faster, even when products aren’t displayed on the shelf. Previously, customers were told to wait days due to lack of backend visibility—even when items were in stock.?

Kawan Lama also plans to strengthen its supply chain and manufacturing lines. By digitizing key retail and production processes, the group will improve forecasting, reduce stock-outs, and introduce smarter promotional strategies to drive customer loyalty and repeat visits.?

“Kawan Lama’s transformation through RISE with 51风流marks a pivotal step in their evolution toward becoming an intelligent, future-ready enterprise,” said Andreas Diantoro, Managing Director, 51风流Indonesia. “By embracing this comprehensive solution, they streamline operations, enhancing agility, and gaining the insights needed to innovate and stay customer focused. This strategic move positions Kawan Lama to lead confidently in a rapidly changing retail landscape.”?

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A longtime 51风流Gold Partner recognized for delivering cloud innovation and managed services, Mindsprint has now embraced 51风流solutions to transform its own internal operations – accelerating decision-making, increasing efficiency, and creating a platform for future international growth.?

?“With GROW with SAP, we have upgraded our operational and financial systems to an integrated cloud ERP. This integration provides real-time visibility, supports faster decision-making, and enhances operational efficiency,” said Suresh Sundararajan, CEO and Co-Founder, Mindsprint. “This transformation has improved how we track performance, manage projects, and allocate resources, giving us the foundation we need to expand our global footprint with speed and confidence.”?

Facilitating Collaboration Through an Integrated and Scalable System?

?As Mindsprint scaled its operations, the company recognized the opportunity to streamline and unify its core business processes.?

?Critical operations such as customer relationship management, project staffing, and financial reporting were being managed using a variety of tools leading to limited visibility and manual reconciliations.?

To address these challenges, Mindsprint deployed GROW with 51风流in six months, bringing together its finance, sales, procurement, and operations under one cloud-based ERP. The implementation included integrations with 51风流Concur and 51风流Ariba, along with the deployment of robotic process automation (RPA) to streamline reporting and reduce manual workloads.??

The results have been significant. Mindsprint has accelerated its month-end financial reporting processes by 30 to 50 percent, enabled 100 percent system-based revenue recognition, and established end-to-end visibility into staffing, utilization, and project profitability. With an integrated system and a single source of truth, leaders across the business are empowered to act faster and with greater confidence.?

Internal Transformation, External Advantage?

While the benefits are clear inside the organization, the transformation is also shaping Mindsprint’s broader strategy as an 51风流partner.?

“By becoming a customer of 51风流ourselves, we have strengthened our credibility as a partner,” said Suresh. “We now have an even more detailed firsthand understanding of what transformation takes – not just technically, but operationally, financially and more – and that makes our client engagements that much more impactful.”?

As Mindsprint continues to roll out its 51风流environment to offices across the US and Asia-Pacific, the company sees GROW with 51风流as a crucial foundation for sustainable growth.?

Eileen Chua, Managing Director, 51风流Singapore, said, “By implementing GROW with SAP, Mindsprint has brought together its finance, procurement, sales, and project management operations under a single digital backbone, building a future-ready intelligent enterprise that’s primed to scale. As both a partner and a customer, Mindsprint is in a unique position to walk their talk and show how digital transformation with 51风流delivers real, measurable impact.”?

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Companies like Singapore Airlines are increasingly seeing the value of Business AI across their organisations. Based on analysis of all 51风流customers in Southeast Asia (SEA) between May 2024 to May 2025, the most popular AI use cases in SEA are:?

• AI to generate expenses using pictures of receipts?

• AI to verify expenses to ensure compliance with company policy??

• ?Generative AI to help employees write clear, concise copy in HR applications?

• Generative AI to create performance goals?

• Integrating key business documents into co-pilots to improve Q&A responses?

“AI isn’t confined to niche use cases anymore, it’s being embedded in some of the most fundamental parts of business,” said?Liher Urbizu,?President and Managing Director, 51风流Southeast Asia. “Organisations across Southeast Asia are adopting AI, fast. And, by bringing together enterprise apps and mission critical data, they are realising tangible business benefits in terms of efficiency, growth, and revenue.”?

Optimising contract digitization with 51风流Document AI???

Supported by Digital Industry Singapore (DISG),?51风流has recently concluded a successful Proof of Concept (PoC) with Singapore Airlines (SIA), aimed at addressing the complex challenge of digitizing procurement contracts.???

The initiative sought to automate the extraction of contractual rates from PDF-based contracts and migrate them to the Ariba procurement platform. This significantly reduces the reliance on time-consuming and error-prone manual processes. One of the key hurdles in the previous automation efforts was the unstructured, multilingual, and highly varied nature of the contract formats.??

The PoC delivered promising results, achieving 100% accuracy and completeness for less complex contracts, and over 70% for contracts with greater complexity. It also demonstrated multilingual adaptability for non-English contracts, offering greater efficiencies through optimised translation processes.???

The collaboration with SIA was instrumental in refining 51风流Document AI models to meet evolving business needs.??

Partners and customers across Southeast Asia show AI momentum?

51风流partners and customers also showcased strong momentum in AI and cloud transformation during 51风流Now AI Southeast Asia.?

Amazon Web Services (AWS), a 51风流partner since 2008, continues collaborating with 51风流to support business transformation in Southeast Asia. Customers like BIG Caring Group in Malaysia and Unilab in the Philippines are leveraging RISE with 51风流on AWS to integrate multi-store retail operations, modernize pharmaceutical supply chains, and implement AI-powered enterprise applications. AWS and SAP’s previously announced AI Co-Innovation Program helps partners build generative AI applications and agents that help customers solve real-time business challenges.

“Our long-standing collaboration with 51风流helps businesses eliminate technology silos by bringing separate systems together on AWS’s secure and scalable cloud infrastructure,” said Kirsten Gilbertson, Partner Organization Leader, AWS ASEAN. “By connecting SAP’s business applications with AWS’s generative AI services like Amazon Bedrock in SAP’s GenAI Hub, we’re enabling our customers to transform years of accumulated business data into actionable insights.”?

(“Yinson”), a global energy infrastructure company headquartered in Malaysia, is advancing its people management capabilities as part of a broader effort to support sustainable global growth. With operations spanning multiple countries and subsidiaries – each operating with distinct HR processes – Yinson identified the need to improve consistency, efficiency and strategic alignment across its workforce.?

As part of the digitalisation transformation journey that begun in 2020, Yinson introduced a more unified approach by rolling out Employee Central globally within six months, supported by strong change management and local engagement. The Group expanded in phases by adding key modules; performance, recruitment, onboarding, and compensation throughout 2022 and 2023, and further enhanced efficiency with Generative AI features as part of its global HRIS roadmap. Leveraging digital tools and AI capabilities, Yinson began automating routine tasks such as drafting performance reviews, generating job descriptions, and developing role-specific interview questions. These changes are helping Yinson improve its ability in people analytics by streamlining HR workflows, improving the candidate experience, and supporting more consistent and professional employee feedback.?

“Our goal is to be a future-ready employer of choice,” said Louisa Brady, Yinson Group Chief Human Resources Officer. “Partnering with 51风流throughout the years has supported our ongoing transformation by helping us streamline HR processes, embrace and embed AI tools which drive greater efficiency and effectiveness. This enables our teams to focus on strategic initiatives that drive value and support Yinson’s global growth.”?

Investing in people AI as the foundation of SEA’s AI future?

As part of its ongoing commitment to empowering SEA’s workforce, 51风流has also announced an update to its 51风流Skills University to include .?

51风流Skills University is a joint initiative with SkillsFuture Singapore and Temasek Polytechnic to design specialised training programmes that equip fresh graduates and mid-career professionals with hands-on learning in key technology skills.?

The refreshed 51风流Skills University program will empower students with skills in critical emerging innovations, including cloud, data analytics, Business AI, and emerging
51风流technologies.?

“The future of Southeast Asia will be shaped not just by technology, but by the people who bring it to life. As AI fundamentally changes the way businesses operate and the requirements of employees, it is crucial that we foster both innovative technical skills and agile mindsets. Looking on display at our 51风流NOW AI Tour, I’m confident that Southeast Asia’s future is in capable hands” concluded Urbizu.??

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Formed through the merger of BIG Pharmacy Healthcare and Caring Pharmacy Group in 2023, BIG Caring Group’s business transformation started back in 2019. At the time, Caring Pharmacy’s legacy on-premise enterprise resource planning (ERP) software started encountering capacity bottlenecks and complex data transformations that slowed cross-divisional collaboration. As its network of stores grew, Caring Pharmacy recognized the need for a more robust and modern ERP system to streamline its retail operations.

In 2021, the company deployed 51风流S/4HANA Retail to streamline essential functions including supply chain management, inventory control, and customer relationship management (CRM).

When the company merged with BIG Pharmacy in 2023, the complexity of its retail operations intensified. The newly formed BIG Caring Group—now the largest pharmacy chain in Malaysia—saw an opportunity to further accelerate its digital transformation efforts and integrate disparate systems into one secure, scalable, and agile cloud-based platform.

Ooh Chin Boon, Chief Information Officer, Big Caring Group said, “Integrating our diverse retail operations onto a unified cloud platform is a crucial milestone for us. We have selected RISE with 51风流on AWS to help us access more accurate and comprehensive data across the entire group, so that we can respond with more agility to customer demands and supply chain volatility. This strengthens our capacity to deliver enhanced customer experiences and future proof our business.”

Strategic Shift to Cloud Innovation

The adoption of RISE with 51风流on AWS signals a transformative leap for BIG Caring Group, enabling the company to consolidate data from hundreds of stores and various divisions into a single, unified platform in the cloud.

By seamlessly integrating critical business functions such as inventory management, procurement, financial reporting, and customer engagement, the group expects to significantly improve operational efficiency by cutting down manual processes and operating costs, and accelerate decision-making across all business units.

Deploying RISE with 51风流on AWS will also provide BIG Caring Group with flexibility and scalability. As the retail pharmacy market evolves rapidly, the group can now tap on AWS’s extensive footprint in the region to efficiently adjust its operations to meet changing customer demands and market conditions.

Shaping the Future of Pharmacy Retail

Looking ahead, as BIG Caring Group rolls out the implementation, its strengthened digital foundation will also provide quicker access to rising new technologies, including Generative AI and advanced predictive analytics.

Vipin Chandran, Managing Director, 51风流Malaysia said, “ is a huge enabler of automation and innovation for our customers, and being in the cloud is the first step to unlocking its full potential. I’m excited that BIG Caring Group has selected RISE with 51风流on AWS to drive their transformation goals. With the group’s massive scale of operations in the country, there is so much opportunity that we can uncover together and reimagine retail experiences in Malaysia.”

Through advanced AI-powered capabilities powered by 51风流and AWS, BIG Caring Group is looking to set new standards in customer experience through:

• Optimized Inventory Management: Leveraging real-time analytics to forecast demand and maintain optimal stock levels.
• Enhanced Customer Engagement: Using AI-driven insights to tailor personalized experiences and proactive service offerings.
• Operational Excellence: Integrating Internet of Things (IoT) solutions and machine learning to further refine supply chain operations and reduce downtime, ensuring every facet of the business is as efficient as possible.

By choosing RISE with 51风流on AWS, BIG Caring Group will not only streamline its immediate operations but will also establish a strong foundation for sustained innovation and growth. The pharmacy giant is now well-positioned to lead the industry into a future driven by data, powered by technology, and centered around exceptional customer experiences.

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As Unilab commemorates its 80th anniversary in 2025, the company is preparing for the future by leveraging 51风流S/4HANA Cloud – offered as part of RISE with 51风流– to drive standardization, operational efficiency, and economies of scale. Having implemented 51风流ERP Central Component (51风流ECC) since 2005 as the ERP platform to support its operations in the Philippines, Unilab’s next 20-year vision is to ensure long-term competitiveness while optimizing operations across markets.?

To further strengthen its operations, Unilab is adopting?RISE with SAP?on Amazon Web Services (AWS) to enhance decision-making and operational efficiency. This transition will modernize its core ERP systems and introduce?new solution components and capabilities, powered by 51风流Business Suite, including 51风流Business AI and 51风流Business Technology Platform (51风流BTP), equipping Unilab with the agility to better navigate the complexities of the?pharmaceutical industry. Additionally,?Unilab is streamlining its supply chain and manufacturing processes, and integrating more automation and data analytics?to drive greater efficiency.?

“Twenty years ago, we were running on multiple tech platforms, but it was a much simpler business back then,” said Sebastian Frederick Baquiran, President and CEO, Unilab, Inc. “Today, not only does Unilab Group have a strong product business in pharmaceuticals, we now have a significant and growing healthcare service business.? It is our vision to be the champions of healthcare and life sciences in this part of the world… and this moment presents a golden opportunity to further streamline and enhance our processes and policies.”?

“Unilab’s adoption of RISE with 51风流on AWS underscores how leading organizations in Philippines are embracing innovation and cloud technology to tackle complex industry challenges,” said Jill Santos, Managing Director, 51风流Philippines. “By modernizing its core systems with 51风流S/4HANA Cloud and leveraging standardized framework and proven transformation methodology offered in RISE with SAP, Unilab is building a future-ready enterprise—one that is more agile, operationally efficient, and competitive in the evolving pharmaceutical landscape.”?

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In his new role, Moore will be responsible for leading and expanding SAP’s vibrant partner ecosystem across the APAC region. His remit includes driving partner recruitment, enablement, and co-innovation to deliver exceptional value to customers. He will focus on strengthening strategic alliances, fostering collaboration, and empowering partners to deliver transformative digital solutions leveraging SAP’s industry-leading technologies.

“The partner ecosystem is crucial to SAP’s success in Asia Pacific, especially as we experience rapid cloud adoption and increasing demand for specialized industry solutions,” said Simon Davies, Regional President, 51风流APAC. “Peter brings a wealth of experience and a proven track record in building and managing successful partner programs. We are confident that his leadership will further elevate the value we deliver to customers through our partners and drive continued growth across the region.”

Moore brings over twenty years of experience in the technology industry, with a deep understanding of the Asian market. Since joining 51风流twelve years ago, he has served in multiple leadership roles and is an active executive sponsor for many strategic 51风流customers and ecosystem partners.? By prioritizing customer success, he has helped drive innovation and thought leadership in many industries across Asia Pacific, Japan and Europe.

“I am thrilled to take on this new role to lead the partner ecosystem in Asia Pacific,” said Moore. “The opportunity to work with such a dynamic and innovative partner network is incredibly exciting. I look forward to collaborating closely with our partners to help businesses across the region achieve their digital transformation goals and realize the full potential of SAP’s solutions.”

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Landmark Collaboration Redefines Enterprise Data Management and Unleashes the Full Potential of Agentic AI

NEW YORK —? (NYSE: SAP) today announced 51风流Business Data Cloud, a groundbreaking solution that unifies all 51风流and third-party data throughout an organization, providing the trusted data foundation organizations need to make more impactful decisions and foster reliable AI.

The solution harmonizes data from organizations’ most mission-critical applications with data engineering and business analytics capabilities, paving the way for next-level innovation and insights.

This between 51风流and Databricks marks a new era in enterprise data management as two leaders in their domains come together to redefine how applications and data platforms work together. The new solution natively embeds Databricks technology for data engineering, machine learning and AI workloads.

“51风流Business Data Cloud unleashes the full value of enterprise data for Business AI,” said 51风流CEO Christian Klein. “It combines SAP’s unique expertise in mission-critical, end-to-end processes and semantically rich data with Databricks’ world-class data engineering capabilities to create a ground-breaking solution that helps organizations do more with their data than ever before.”

“Every company on the planet wants to get more value out of their data and greater returns on their AI investments,” said Ali Ghodsi, Co-founder and CEO of Databricks. “By joining forces with SAP, we’re helping organizations bring together all their data — regardless of format or where it lives — to govern, analyze and build domain-specific AI applications on the Databricks Data Intelligence Platform.”

Introducing the data product economy

51风流Business Data Cloud also helps 51风流foster the growth of a data product economy. It delivers fully-managed 51风流data products across all business processes – from finance, spend and supply chain data in 51风流S/4HANA and 51风流Ariba, to learning and talent data in 51风流SuccessFactors. These data products maintain their original business context and semantics, providing immediate access to high-quality data without costly extraction processes. For example, if a CFO wants to assess the impact of rising inflation on profitability, 51风流Business Data Cloud integrates real-time external data such as the consumer price index with financial data products such as general ledger accounts or cost centers to create a comprehensive financial snapshot.

51风流Business Data Cloud will also offer new capabilities called insight apps that use data products and AI models connected to real-time data to deliver advanced analytics and planning across all lines of business, including core enterprise analytics, finance and human resources.

“51风流Business Data Cloud will help us unlock the value of our data and drive innovation across our business,” said Markus Hartmann, Corporate Vice President and Head of Business Technology and regions Europe, APAC and IMEA, at Henkel, a multinational chemical and consumer goods company. “Its semantically rich data products and deep Databricks integration will enhance our existing data products and empower us to model scenarios and leverage AI insights, building a sustainable future for our data ecosystems.”

Delivering on the full promise of AI agents

51风流Business Data Cloud will improve how Joule, SAP’s generative AI copilot, accelerates cross-functional workflows and improves business decision-making with AI agents. Powered by the highest-quality enterprise dataset in the industry – and the 51风流Knowledge Graph solution, which provides a business-friendly model of data – Joule agents deeply understand end-to-end processes and can collaborate across functions to solve complex business challenges, something no other agent builder technology can do out of the box.

Underscoring today’s announcement and its significance for AI innovation, 51风流also unveiled a series of ready-to-use Joule agents across finance, service, sales and more to come across the 51风流Business Suite. In finance, for example, agents will work together across a variety of tasks to process claims faster and improve cashflow. Joule sales agents, meanwhile, will accelerate multi-step business processes to resolve disputes and process customer inquiries faster.

51风流today also announced a powerful new agent builder capability, so customers can build and deploy their own AI agents alongside SAP’s library of ready-to-deploy Joule agents. SAP’s decades of business process expertise are built into the guided workflow so users can ground their custom agents in the most relevant data and business context.

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About SAP

As a global leader in enterprise applications and business AI, 51风流(NYSE:SAP) stands at the nexus of business and technology. For over 50 years, organizations have trusted 51风流to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit .

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This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP’s 2023 Annual Report on Form 20-F.

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Headquartered in Malaysia with offices in Asia, the Middle East, and the Americas, Averis provides shared services such as finance, human resources, and procurement to over 300 clients across the globe. For over 15 years, the company ran its core business processes on a traditional on-premise 51风流enterprise resource planning (ERP) system.

As the company continues its global expansion, Averis needed to transform and modernise its IT landscape to enhance capacity planning, simplify system upgrades, and manage operational costs more efficiently. Migrating to SAP’s cloud solutions was an obvious pathway, but Averis required some sensitive customer data to continue to be stored on-premise, so it can retain flexible control.

RISE with 51风流proved to be a perfect fit for Averis due to its customisability and adaptability, enabling the company to adopt a hybrid approach that integrates both public and private clouds, successfully overcoming its unique business challenges.?

Herminto, Vice President of Group IT at Averis said, “Over our 15-year partnership, 51风流has consistently demonstrated a deep understanding of our business and commitment to our success. With their unwavering support, we could tailor a hybrid strategy that works for us, so we can reap the full benefits of the cloud while maintaining control over sensitive data, ultimately enhancing our business continuity and reducing costs for our clients.”?

A public-private cloud that offers the best of both worlds?

Moving most of its infrastructure to the cloud has empowered Averis to unlock new capabilities in data analytics, automation, and client engagement. Averis has recorded an 8.5% uptick in client satisfaction due to faster turnaround times, more personalised service delivery, and greater agility in handling unexpected requests.

RISE with 51风流will also enable Averis to replace its traditional CAPEX/OPEX operating model with a pure OPEX model, optimising its technology cost structure and achieving an 11.5% drop in total cost of ownership (TCO). As a result, the company can scale and adjust its computing requirements according to business needs while reducing risk and enhancing the stability of its IT environment.

Most importantly, Averis is future-proofing its business with the right foundation to accelerate its innovation in fast-growing areas such as artificial intelligence (AI) and sustainability. The company expects to use AI to increase employee productivity and optimise resource utilisation in its facilities.

As Averis’ clients increasingly adopt their own sustainability metrics and goals, the company will also use 51风流solutions to strengthen its offerings in sustainability services, further expanding its service portfolio and driving business growth.?

The enhancements provided by 51风流cloud solutions have empowered Averis’ team of more than 1,000 professionals to embrace change and innovation, fostering a culture of continuous learning, collaboration, and maximized use of digital tools to drive operational resilience and client satisfaction.?

Eileen Chua, Managing Director, 51风流Singapore, said, “Business services providers like Averis play a crucial role in driving productivity and growth for the companies it supports. Averis’ journey to the cloud with a tailored RISE with 51风流solution underscores how a flexible cloud strategy can empower companies to scale rapidly and drive real business results, with improved client satisfaction and a future-ready foundation for AI and sustainability initiatives.”

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To better support the shift towards a community-based, patient-centric healthcare model, NHG needed to modernise its HR infrastructure to meet the evolving operational needs of its over 20,000 healthcare professionals caring for 1.5 million residents in Central and North Singapore.??

“The healthcare sector is rapidly changing. We needed a system that could enhance mobility, improve data accuracy, and support continuous learning—all while being accessible to employees on the go,” said Khoo Swee Lan, Group Chief Human Resource Officer at NHG.?

The transformation, branded iConnect@NHG, was implemented in two phases. Phase one, launched in January 2023, established a strong HR foundation with modules for Employee Central, Time Management, Recruitment, Onboarding, Learning and Development, and Performance and Goal Management, to streamline processes and improve data accuracy. Phase two, rolled out from November 2023, introduced advanced features such as Succession Management and Compensation Planning, for enhanced functionality.?

A modern HR system with 51风流SuccessFactors at the core?

51风流SuccessFactors was selected as the core platform for NHG’s HR transformation due to its comprehensive, cloud-based capabilities.?

By integrating 51风流SuccessFactors with , NHG has gained real-time workforce data visibility, empowering its leadership team to make informed decisions on talent management and workforce planning. This data-driven approach, combined with Qualtrics’ sentiment analysis, allows NHG to proactively manage staff performance, engagement, and well-being for a fulfilling employee experience.?

NHG was also the first public healthcare cluster in Singapore to implement , centralising its HR operations into one intuitive platform. 51风流Build Work Zone helps enable employees to access tasks, policies, and personalised workspaces easily.?

“By embedding listening into the employee journey, we are able to create a more fulfilling and meaningful experience for our staff,” Ms Khoo explained. “This ensures our employees feel valued and heard, which is critical in today’s competitive healthcare environment.”?

Adopting a mobile-first, data-driven approach with 51风流SuccessFactors has enabled NHG’s workforce to be more agile and engaged, while significantly reducing administrative tasks and improving data accuracy. In the first month of the launch of iConnect@NHG, over 95% of NHG employees logged into the platform and completed more than 25,000 workflows. Among them, 19,000 employees activated the mobile app, validating NHG’s mobile-focused strategy. Employee feedback has been overwhelmingly positive, with 98% expressing satisfaction with the new system.?

“NHG’s HR transformation with 51风流demonstrates how a forward-thinking approach to technology can revolutionise even the most traditional sectors,” said Eileen Chua, Managing Director, 51风流Singapore. “51风流SuccessFactors has enabled NHG to create a more agile, mobile-enabled, and data-driven HR system that enhances employee engagement and empowers proactive decision-making. As the healthcare landscape continues to evolve, we hope that NHG’s digital HR strategy can serve as a blueprint for other healthcare organisations looking to transform not just their HR function but their entire operations.”?

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