As the real impact of climate change is increasingly felt, companies must ensure that its business practices are conducted in a sustainable manner by taking into account the Three Zero commitments: Zero Emission, Zero Waste and Zero Inequality.听

Through its business solution and services, 51风流can help companies undergo their digital business transformation with sustainability in mind.

On this occasion, Managing Director of 51风流Indonesia Andreas Diantoro, discusses the correlation between business processes, digitization, and sustainability with Suara.com in a video interview.听

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Pandangan 51风流Tentang Pentingnya Peran Digitalisasi Dalam Mencapai Sustainability

Pengelolaan dan pengolahan data di bidang bisnis membutuhkan bantuan digitalisasi agar prosesnya lebih efektif, efisien, dan dan dapat diandalkan.

Namun dengan semakin nyatanya dampak perubahan iklim, dunia bisnis juga dituntut untuk memastikan bahwa praktik bisnisnya dijalankan secara berkelanjutan (sustainable) dengan mempertimbangkan komitmen Tiga Nol: Nol Emisi, Nol Limbah dan Nol Ketidaksetaraan.

Dengan solusi dan layanan bisnis yang dimiliki, 51风流dapat membantu perusahaan-perusahaan untuk menjalankan transformasi digital bisnisnya dengan memperhatikan faktor sustainability.

Pada kesempatan kali ini Managing Director 51风流Indonesia, Andreas Diantoro, berkesempatan untuk berbincang mengenai hubungan antara proses bisnis, digitalisasi, dan sustainability听 dengan suara.com yang dikemas dalam bentuk video.

Artikel ini diterbitkan oleh pada 18 Februari 2023.

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The post SAP’s view on the important role of digitization in achieving sustainability appeared first on 51风流Southeast Asia News Center.

鈥淲ith rapid digital transformation over the past 20 months, more customers and partners came to realize that technologies are essential for businesses to thrive in this never normal. We have witnessed many successful innovative roll-out of digital transformation initiatives across end-to-end business processes in the region. It is timely to recognize and celebrate these achievements of our customers through the 51风流Best Run Awards for Southeast Asia,鈥� said Verena Siow, President and Managing Director, 51风流Southeast Asia.

The awards are open to organizations that are leveraging SAP鈥檚 next-generation technologies to run their intelligent enterprises. Participants are encouraged to emphasize new ways of thinking, adapting the new norms, and deployments of technologies that set the benchmark for their industry 鈥� and make their world run better.

Organizations that have successfully implemented disruptive innovations to drive greater business outcomes in today鈥檚 digital-first world can submit entries for any two of five award categories, including two new categories for 2021:

• Sustainability Award – The Future Maker recognizes the enterprises in SEA that are currently driving their organizations purposefully towards sustainability, doing their part to preserve the environment for the future.
• Most Transformational – The Game Changer Award recognizes mid-to-large enterprises* that demonstrate a transformational journey. These are businesses that drive a change management within the complexities of large corporates from different line of businesses, achieving sustainable growth, and business performance.
• Most Adaptable Award – The Pivot (NEW) recognizes organizations that are extremely agile and swift to navigate external factors in the business landscape. They seek creative solutions, innovate to carve out new markets for persistent problems, define new markers for themselves, or embrace technology to transform their businesses.
• Emerging Frontier Market Award – The Small & Mighty recognizes organizations that demonstrate an enterprising mindset. These are businesses that drive consistent, significant and sustainable growth, resulting in excellent business performance. At the same time, they display the capability to scale and expand their operations beyond its current market(s).
• Best Customer Experience Management: The X Factor Award recognizes organizations that demonstrate a customer-first approach and mindset. These are businesses that have seamlessly created a customer experience through digital transformation.

The top three finalists and the winners for each of the five categories will be announced on May 2022. The winners and finalists will be recognized as the leader in innovation through trophies and certificates.

Submissions of the entries will close on 23 December 2021 midnight SGT. The entries will be evaluated on the following equally weighted criteria:

• Use Case: How is the Entrant using 51风流technology to add value?
• Outcome: What business or social outcomes has the project realized?
• Value: What business or social value has the project achieved with the support of 51风流solutions or technologies?
• Improving People鈥檚 Lives: How do the projects impact individuals鈥� lives either inside or outside the organization?
• Help Organization Run Better: How is the project applying technology and approaches towards becoming an Intelligent enterprise?

A total of US$30,000 donation will be made on behalf of the winning organizations to the ASEAN Data Science Explorers program.

For more information, please visit: .

For more information, press only:
Darryn Lim, darryn.lim@sap.com

Omnicom PR Group for SAP, sng.sap.wg@omnicomprgroup.com

51风流Press Room; press@sap.com

*Mid-to-large enterprises with over 50 employees and above. Emerging enterprieses 鈥� small and midsize enterprises with 50 employees and below

The post 51风流Launches 51风流Best Run Awards for Second Year to Recognize Customer Achievements in Southeast Asia appeared first on 51风流Southeast Asia News Center.

The regional study Digital, resilient, and experience-driven: How enterprises in Southeast Asia can prepare for the new economy reveals that enterprises in Southeast Asia are gaining steady momentum prioritising growth and customer experiences. However, they face significant challenges in the areas of talent attraction and retention, cloud adoption, and gaining insights from data.

Conducted in collaboration with Oxford Economics, the study surveyed 600 senior executives鈥攊ncluding 400 from SMEs with less than $500 million in revenue鈥攁cross Singapore, Malaysia, Thailand, Vietnam, Indonesia, and the Philippines.

Forging A New Experience-led Growth Path

As economies begin to identify emerging pockets of growth, enterprises have also continued to adapt with resilience, transforming their operations to meet evolving consumer expectations in a new digital economy.

Enterprises in the region identify customer experience as a strategic imperative for survival and growth, with more than a third (35%) saying service excellence is now their primary source of value and differentiation. Positive customer experiences have also become the foremost strategic consideration for businesses in the region, with key factors being personalisation for the customer (59%), providing high-quality products and/or services (55%), ensuring data protection and privacy (53%) and offering competitive pricing (51%).

鈥淗aving gotten a foothold on the pandemic鈥檚 disruption, businesses across Southeast Asia are at a crucial transformative point to achieve long-term competitive growth,鈥� said Verena Siow, President and Managing Director, 51风流South East Asia.

鈥淩egardless of industry, businesses must embrace true business transformation into intelligent enterprises while keeping in mind that customers are the lifeline to survival and sustainable growth,鈥� Siow added.

Set against their larger counterparts, SMEs in the region find it increasingly challenging to keep pace with uncertainties and external challenges in the current business environment. SMEs surveyed cite difficulty adapting to a rapidly changing marketplace (40%, vs. 29% of larger enterprises), keeping up with changing customer wants and needs (38% vs. 43%), and difficulty retaining customers or driving repeat business (34% vs 30%) as top challenges to meeting their strategic priorities.

Becoming Best Run: Hurdles to Overcome

As enterprises adapt their operations to overcome both internal and external challenges, many of them recognise technology as an enabler to help drive greater business outcomes.

Automation and digital technologies are most believed to support business goals by increasing process efficiency and reducing error, risk and cost (56%). This is followed by reducing overhead costs (45%), allowing employees to focus on higher-level business tasks (39%), and increasing productivity through transformation and intelligent process automation (37%).

A deeper dive into the internal challenges to improving customer experiences reveals businesses鈥� hurdles around gaining visibility over their operations, and the lack of digital tools that help them to track and direct strategic business priorities. Those surveyed cite difficulty competing with larger organisations (50%), lack of technology for analytics (43%), lack of capable and motivated workforce (40%), lack of adequate data (38%), and difficulty scaling for growth (33%).

鈥淚n an ever-increasing digital economy, the enterprises that thrive are those that adapt the quickest. There is a strong need to shift mindsets while constantly seeking new ways of working and redesigning processes. It is only by doing so that businesses can find a way that works best and stay ahead of the competition,鈥� explained Siow.

To secure quick growth, enterprises surveyed are employing short-term actions to improve customer experiences, with many investing in user-friendly digital experiences (39% have made this change across the organization), reducing prices (38%) and increasing after-sales maintenance (37%). Yet, just 58% say they have made at least moderate progress towards digital transformation, despite the ability of such tools to grant them insights into opportunities to improve their customer experiences; among SMEs, even fewer鈥攋ust 45%鈥攕ay they have made moderate progress towards transformation.

Notwithstanding these challenges, SMEs see their nimbleness and ability to build trust with customers as their inherent competitive advantage against larger competitors, which can give them the strong foundation they need to securely experiment with new technologies and business models.

鈥淔lexibility is a crucial ingredient of success today and through our new , we are confident customers will get the flexibility required to accelerate the speed of digital transformation and excel in the diverse environment they operate in – wherever they are on the digitalisation spectrum,鈥� concluded Siow.

Skilled Talent a Key Engine for Growth

Along with technology, enterprises in the region understand that an engaged workforce will help unlock future growth in a fast-growing digital economy.

Even as enterprises forge ahead towards business recovery, many recognise that their workforce is crucial to driving success. In line with this, businesses surveyed expect moderate growth over next three years in employee productivity (74%); customer loyalty and satisfaction (71%), market share (71%).

However, upskilling talent is cited as the top internal challenge by one in three (35%) of enterprises surveyed to meet strategic goals and the evolving organisational and customer needs. 29% of enterprises face inability to gain insights into the employee.

With talent critical to supporting agility and transformation, and this has seen businesses surveyed take steps to improve employee experience during this time鈥攊ncluding streamlining organisational processes (29%), investing in employee training and development (38%), and modifying flexible work policies (25%).

About the Study

Oxford Economics and 51风流surveyed 600 respondents across six Southeast Asian countries 鈥� Singapore, Malaysia, Indonesia, Philippines, Vietnam, Thailand 鈥� including 400 from small and midsize enterprises with less than $500 million revenue and 200 from larger organizations. This survey was administered via a mix of computer-assisted telephone interviewing and online links between December 2020 and January 2021.

This followed a global study of SMEs conducted in between February and April 2020.

Respondents are senior executives (director and above) from a diverse range of industries including retail, financial services, manufacturing, high tech, wholesale distribution, engineering, construction, logistics and the public sector.

Two whitepapers based on this study can be downloaded at the following links (Registration required):

The post 51风流Study: ASEAN Enterprises Set Sights on Post-Pandemic Success with Growth and Customer Experience Considered Top Priorities appeared first on 51风流Southeast Asia News Center.