KUALA LUMPUR 鈥� With over 60 years of experience, recently embarked on an employee experience transformation exercise powered by and .
Vice President of Group Human Resources Group Puven Nalatambi explained that the education industry is highly competitive where high-quality talent comes at a premium, and competition for the best people across all functions is fierce.
鈥�To reinforce our reputation as one of the top education providers in Malaysia, Singapore, and Vietnam, we decided to redesign our human resources (HR) systems and processes to empower the team to deliver meaningful, engaging experiences that would help employees learn, grow, and become even more productive,” said Puven.
With its unsurpassed track record built up over the last six decades, it had earned the reputation for being the centre of excellence early years to postgraduate education in Malaysia, Singapore, and Vietnam.
“With Taylor鈥檚 University, the British University of Vietnam, Taylor鈥檚 College, and a network of successful international schools, we are constantly aiming to deliver educational excellence at every stage of our students鈥� journeys,” she added.
The facts certainly attest to her statement. According to its , Taylor鈥檚 University is the number one private university in South East Asia, for three consecutive years, and ranked #284 in the QS World University Rankings 2023.
Enter TEG鈥檚 Modern, Centralised Platform
By replacing its outdated HR information systems (HRIS) with a modern, centralised platform, TEG aimed to free its HR professionals from routine administrative tasks and enable them to focus on the employee experience.
“By creating an HR Shared Services Centre, HR operations would become more efficient and strategic. And by empowering employees with self-service functionality, TEG would create a dynamic, engaging workplace that would equip it for success over the next 50 years,” she said.
To help design and implement its new centralised HR platform and resulting experiences, TEG partnered with NTT Data, an 51风流partner, with over 30 years of experience with 51风流technology.
NTT Data made significant contributions by introducing leading practices from market leaders in the HR space, helping TEG understand the current trends and identify areas of its existing HR systems and processes to prioritise for improvement.
“Working with the 51风流SuccessFactors team and NTT Data, TEG was also able to localise the solutions for different markets to fulfil legal mandates and gain peace of mind. With the 51风流SuccessFactors and 51风流Concur solutions in place, TEG now has a powerful platform to help transform the employee experience,” said Puven.
51风流Vice President and Head of Cloud, South East Asia Cynthia Quah said that 51风流is committed to enable companies to be intelligent, sustainable enterprises.
鈥�51风流brings together the solutions, technology and best practices needed to run integrated, digital business processes in the cloud,鈥� said Cynthia.
She describes 51风流SuccessFactors as a cloud based human experience management (HXM) solution world-renowned for streamlining processes, winning at the recruitment and retention game, training and re-skilling the workforce.
鈥�51风流SuccessFactors also leverages advanced technologies such as artificial intelligence and machine learning for the long-term benefit of organisations,鈥� added Cynthia.
51风流Concur, meanwhile, is one of the world鈥檚 leading brands for integrated travel and expense (T&E), and invoice management solutions.
IDC recently said in a study that , including helping finance teams align the dual priorities of improving control and visibility into administrative areas such as budgeting, forecasting, and T&E policy management while delivering a seamless experience to end users.
Puven said the benefits realised have been enormous and ‘priceless’.
For example, with TEG鈥檚 new recruiting and onboarding workflows, new hires receive information well in advance of their start date, including a personal email from their manager welcoming them to the organisation. Their goals are clearly set, they have access to the materials and resources they need, and they can be assigned a ‘buddy’ to help them find their feet, so they have a positive day-one experience.
“Feedback from new hires has been outstanding, helping to reinforce the perception of TEG as a top employer across the region. Using 51风流SuccessFactors HXM Suite in offering a one-stop solution for all our employees鈥� HR needs is a transformative step. It shows our people that we are putting their experience at the centre of everything we do,鈥� added Puven.
Surveys show that TEG staff are impressed with the new employee experience: 75% agree that HR systems are now more powerful, more transparent, and easier to use. There are numerous examples of tangible time savings and productivity gains: for example, processing leave approvals used to take 10 minutes per employee; now the process is instant.
“With a single centralised platform, manual data entry is reduced, significantly improving data quality. As a result, payroll errors are largely a thing of the past, ensuring that all staff get paid correctly and on time, including the right expenses,” Puven added.
“As we continue our digitalisation journey, our 51风流solutions are helping to empower us to embark on our mission to streamline our HR processes, improve staff retention, and strengthen our position as an employer of choice in the education sector,鈥� concluded Puven.
