WALLDORFĚý—ĚýĚý(NYSE: SAP) today announced it is again recognized as a Leader in the 2021 Gartner Magic Quadrant™ for Sales Force Automation.* This is the third consecutive year that 51·çÁ÷has been recognized as a Leader based on its “ability to execute” and “completeness of vision.” In its latest report, Gartner assessed 51·çÁ÷for theĚýĚýsolution.
“Businesses that understand their customers can ultimately improve how they engage with them and build relationships that last,” said Sameer Patel, chief marketing and solution officer for 51·çÁ÷Customer Experience. “51·çÁ÷Sales Cloud empowers organizations to deliver customer-centric processes that maximize sales by addressing customers’ needs at each stage of their purchase journey. With the integrated 51·çÁ÷Customer Experience portfolio of cloud solutions, businesses can manage the complete customer experience to improve outcomes based on empathy and trust.”
The 51·çÁ÷Sales Cloud solution is part of theĚýĚýportfolio, which goes beyond traditional CRM solutions by bringing together customer data, experiential and operational data, and machine learning. 51·çÁ÷Customer Experience offers organizations a complete platform to address all customer interactions using a common data model and functionality from commerce, marketing, sales and service to address their business needs.
To learn more, download aĚýĚýof the report, including Gartner’s in-depth analysis of the sales force automation landscape.
Media Contact:
Susan Miller, +1 (610) 661-9225,Ěýsusan.miller@sap.com, ET
51·çÁ÷Press Room;Ěýpress@sap.com
*Gartner, Magic Quadrant for Sales Force Automation, Adnan Zijadic, Ilona Hansen, Melissa Hilbert, Steve Rietberg, 4 August 2021.
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