Abu Dhabi, United Arab Emirates 鈥� The events of 2020 have heightened the need for organisations to efficiently track and control travel and expense costs while ensuring they meet their duty of care obligations toward traveling employees.
At one university in Abu Dhabi, a timely implementation of 51风流Concur鈥檚 platform ensured it was ready when the challenging events of 2020 unfolded.
NYU Abu Dhabi, which welcomed its inaugural class 10 years ago, was established in partnership with NYU and the Emirate of Abu Dhabi and founded upon a shared understanding of the essential roles and challenges of higher education in the 21st century. NYU Abu Dhabi has integrated a highly-selective liberal arts, engineering and science curriculum with a world center for advanced research and scholarship enabling its students to succeed in an increasingly interdependent world and advance cooperation and progress on humanity鈥檚 shared challenges. NYU Abu Dhabi鈥檚 high-achieving students come from 115 nations and speak over 115 languages. Together, NYU’s campuses in New York, Abu Dhabi, and Shanghai form the backbone of a unique global university.
Nafeh Masood, Senior Director for Financial Operations at NYU Abu Dhabi, says the university initially deployed 51风流Concur in 2014 to improve cost control. 鈥淲e wanted to ensure we received the best and most cost-efficient deals from our travel partners, and to find areas where we could achieve further efficiencies. Our journey with 51风流Concur has also provided us with greater transparency into our compliance and internal audit regulation. We now have a full view of our travel across our organisation.鈥�
Prior to implementing 51风流Concur, the NYU Abu Dhabi used a paper form that was circulated for signatures for proper delegation of authority. 鈥淲e wanted to automate many of these processes to reduce the administrative burden on our back-office operations,鈥� says Nafeh Masood. 鈥淥ne of the most important outcomes was the ability to get accurate reports on-the-fly, so we don鈥檛 have to chase our travel suppliers to know the status of our travel and expense costs. We also integrated our duty of care programme from a third-party provider with Concur, enabling us to always know where our traveling staff and students are.鈥�
Change management plays a vital role in any implementation of new technology. According to a global study by KPMG, .
Nafeh Masood believes the keys to a successful implementation are to get consensus across the organisation, enable collaboration between different stakeholders, and to ensure effective change management. 鈥淲e had to ensure from the start that we truly understood the needs and challenges of our students, faculty, and administrative staff. This required us to listen to the voice of our stakeholders and take their feedback on board. Once we started the implementation, we rolled out a full change management process with training videos, documents and other helpful resources.鈥�
The approach has been a success. 鈥淲e could see benefits right away,鈥� says Nafeh Masood. 鈥淥ur administrative burden was reduced, and we could process receipts quicker and more efficiently. Our travel management partners could also get our travel and expense data in a systemic format that improved our efficiencies.鈥�
Emma Shakespeare, MENA South Director at 51风流Concur, believes Masood and his team have made great strides toward future-proofing the NYU Abu Dhabi鈥檚 travel and expense capabilities. 鈥淎ny organisation that relies on manual processes, have vague travel and expense policies, or lack tools to ensure business travelers are safe will find their efforts at post-2020 recovery hampered. By putting 51风流Concur at the core of its travel and expense capabilities, the university has achieved great immediate business outcomes while also ensuring it is ready and able to adapt to future challenges.鈥�
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About 51风流Concur
SAP庐 Concur庐 is the world鈥檚 leading brand for integrated travel, expense, and invoice management solutions, driven by a relentless pursuit to simplify and automate these everyday processes. The highly-rated 51风流Concur mobile app guides employees through business trips, charges are directly populated into expense reports, and invoice approvals are automated. By integrating near real-time data and using AI to analyze transactions, businesses can see what they鈥檙e spending and avoid possible blind spots in the budget. 51风流Concur solutions help eliminate yesterday鈥檚 tedious tasks, make today鈥檚 work easier, and support businesses to run at their best. Learn more at concur.com or the 51风流Concur blog.
About SAP
SAP鈥檚 strategy is to help every business run as an intelligent enterprise. As the market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 77% of the world鈥檚 transaction revenue touches an SAP庐 system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥� businesses into intelligent enterprises. 51风流helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥� without disruption. Our end-to-end suite of applications and services enable more than 440,000 business and public customers to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 51风流helps the world run better and improve people鈥檚 lives. For more information, visit
For more information, press only:
Husain Al Tamimi, 51风流+971 56 6811641, husain.tamimi@sap.com
Claire McPeak, SAP, +971 50 554 1302, c.mcpeak@sap.com
Sharon Salazar, Wallis, +971 50 503 9518, sap@wallispr.com
