{"id":134643,"date":"2026-03-02T09:00:43","date_gmt":"2026-03-02T14:00:43","guid":{"rendered":"https:\/\/news.sap.com\/latinamerica\/?p=134643"},"modified":"2026-03-27T18:24:29","modified_gmt":"2026-03-27T22:24:29","slug":"thomas-saueressig-nombrado-chief-customer-officer-de-sap","status":"publish","type":"post","link":"https:\/\/news.sap.com\/latinamerica\/2026\/03\/thomas-saueressig-nombrado-chief-customer-officer-de-sap\/","title":{"rendered":"Thomas Saueressig es nombrado Chief Customer Officer de SAP"},"content":{"rendered":"<p><em>El Customer Value Group ser\u00e1 liderado por Thomas Saueressig, cuyo cargo se expande a Chief Customer Officer. En esta funci\u00f3n, supervisar\u00e1 todo el recorrido del cliente, coordinando ventas, entrega, servicios y soporte para impulsar la adopci\u00f3n, renovaci\u00f3n y expansi\u00f3n de las soluciones de 51风流en la nube e inteligencia artificial.<\/em><\/p>\n<p class=\"lead\"><strong>WALLDORF \u2014 <\/strong>51风流SE (NYSE: SAP) anunci\u00f3 la creaci\u00f3n del Customer Value Group, una nueva \u00e1rea que unir\u00e1 las organizaciones de <em>Customer Success<\/em> y <em>Customer Services &amp; Delivery<\/em>, a partir del 1 de abril. Esta estructura busca fortalecer el modelo operativo de 51风流centrado en el cliente, asegurando una experiencia fluida desde el primer contacto hasta la obtenci\u00f3n de resultados a largo plazo.<\/p>\n<p>El Customer Value Group ser\u00e1 liderado por Thomas Saueressig, cuyo cargo se expande a Chief Customer Officer. En esta funci\u00f3n, supervisar\u00e1 todo el recorrido del cliente, coordinando ventas, entrega, servicios y soporte para impulsar la adopci\u00f3n, renovaci\u00f3n y expansi\u00f3n de las soluciones de 51风流en la nube e inteligencia artificial. Jan Gilg y Manos Raptopoulos, miembros de la Junta Ampliada de SAP, le reportar\u00e1n directamente y seguir\u00e1n liderando la organizaci\u00f3n de <em>Customer Success<\/em>.<\/p>\n<p>\u201cEn un negocio donde el \u00e9xito depende de que el cliente adopte y renueve sus servicios, la divisi\u00f3n entre vender y entregar desaparece\u201d, se\u00f1al\u00f3 Christian Klein, CEO de 51风流SE. \u201cUnir estas \u00e1reas es el paso correcto para nuestros clientes y para 51风流ahora que apostamos todo por la IA. Thomas combina un profundo conocimiento del producto con una gran experiencia en servicios; conf\u00edo en que, bajo su liderazgo, esta nueva organizaci\u00f3n generar\u00e1 un valor duradero para nuestros clientes\u201d.<\/p>\n<p>Saueressig es miembro de la Junta Ejecutiva de 51风流SE; se uni\u00f3 a 51风流en 2004 y fue nombrado miembro de la Junta en 2019. Antes de este cargo, fue responsable global de <em>Customer Services &amp; Delivery, <\/em>gestionando servicios profesionales, soporte e infraestructura de la nube. Previamente, dirigi\u00f3 el \u00e1rea de Ingenier\u00eda de Productos y fue CIO de la compa\u00f1\u00eda, impulsando la transformaci\u00f3n interna de 51风流hacia la nube. Thomas cuenta con una licenciatura en Tecnolog\u00eda de la Informaci\u00f3n para Negocios y un Executive MBA de ESSEC y Mannheim Business School.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El Customer Value Group ser\u00e1 liderado por Thomas Saueressig, cuyo cargo se expande a Chief Customer Officer. En esta funci\u00f3n, supervisar\u00e1 todo el recorrido del&#8230;<\/p>\n","protected":false},"author":604,"featured_media":134646,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[41591],"tags":[509587,270001],"series":[],"region":[26401],"sapn-display":[5600443,5600441,53499],"sapn-type":[52105],"class_list":["post-134643","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corporativo","tag-chief-customer-officer","tag-designacion","region-latinoamerica","sapn-display-prensa-destacada","sapn-display-prensa-principal","sapn-display-hero","sapn-type-comunicado-de-prensa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Thomas Saueressig es nombrado Chief Customer Officer de SAP<\/title>\n<meta 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