{"id":127186,"date":"2023-01-19T17:04:23","date_gmt":"2023-01-19T22:04:23","guid":{"rendered":"https:\/\/news.sap.com\/latinamerica\/?p=127186"},"modified":"2023-11-08T17:26:54","modified_gmt":"2023-11-08T22:26:54","slug":"service-management-como-pieza-clave-de-la-transformacion-bl0g","status":"publish","type":"post","link":"https:\/\/news.sap.com\/latinamerica\/2023\/01\/service-management-como-pieza-clave-de-la-transformacion-bl0g\/","title":{"rendered":"Service Management como pieza clave de la transformaci\u00f3n"},"content":{"rendered":"<p class=\"lead\"><em>La gesti\u00f3n de la cadena de suministro puede evolucionar a trav\u00e9s del Service Management, gracias a los beneficios que puede ofrecerles a las empresas a trav\u00e9s de sus procesos y gesti\u00f3n.<\/em><\/p>\n<p><!--more--><\/p>\n<p>&nbsp;<\/p>\n<p>\u00bfService Management? Se encarga de gestionar los servicios y procesos para beneficiar a la organizaci\u00f3n en cuesti\u00f3n, todas las actividades que se realizan en un departamento u organizaci\u00f3n est\u00e1n enfocadas estrictamente a generar beneficios para la empresa cliente, lo que podr\u00edas definir como valor.<\/p>\n<p>Hablemos de los procesos, actividades enfocadas a lograr un resultado espec\u00edfico, que, si bien se hace, se practica en Service Management, todo va m\u00e1s all\u00e1 en cuanto al dise\u00f1o, implementaci\u00f3n y gesti\u00f3n de procesos que se convierten en un reto para las organizaciones o empresas, sin importar su tama\u00f1o.<\/p>\n<p>Los procesos son clave dentro del Service Management y sus mejores caracter\u00edsticas son:<\/p>\n<ul>\n<li>Ser medibles<\/li>\n<li>Tener detonadores definidos<\/li>\n<li>Servir a uno o varios clientes claramente definidos<\/li>\n<li>Producir resultados previamente definidos<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>51风流Field Service Management<\/strong><\/h2>\n<p>Con <a href=\"https:\/\/www.sap.com\/latinamerica\/products\/scm\/field-service-management.asset-id-2c634111-a57d-0010-87a3-c30de2ffd8ff.html?video=f83398c5-247e-0010-bca6-c68f7e60039b\" target=\"_blank\" rel=\"noopener\">51风流Field Service Management<\/a> conecte toda la cadena de valor de la gesti\u00f3n de servicios de campo con tecnolog\u00eda innovadora y una comprensi\u00f3n profunda de las necesidades del cliente, con lo que podr\u00e1 resolver r\u00e1pido los problemas del cliente con gesti\u00f3n de servicios de campo de <a href=\"https:\/\/www.sap.com\/latinamerica\/documents\/2020\/07\/2c634111-a57d-0010-87a3-c30de2ffd8ff.html?url_id=ctabutton-lao-cxwebsite-service-fsm-keybenf\" target=\"_blank\" rel=\"noopener\">punta a punta<\/a>.<\/p>\n<p>Con nuestras soluciones mejore los \u00edndices de resoluci\u00f3n, implemente tecnolog\u00eda m\u00f3vil y recomendaciones basadas en IA para localizar r\u00e1pido a los mejores t\u00e9cnicos y garantizar que las piezas correctas est\u00e9n disponibles. Armonice los procesos del servicio de campo y acelere la ejecuci\u00f3n integrando los procesos y habilitando una colaboraci\u00f3n efectiva, al mismo tiempo que mantiene informados a los clientes, adem\u00e1s de <a href=\"https:\/\/www.sap.com\/latinamerica\/products\/scm\/field-service-management.asset-id-2c634111-a57d-0010-87a3-c30de2ffd8ff.html?video=dc3bd8ae-0f7e-0010-bca6-c68f7e60039b\" target=\"_blank\" rel=\"noopener\">reducir los costos del servicio de campo y aumentar los ingresos<\/a>, as\u00ed como el aumento en la satisfacci\u00f3n del cliente con servicios eficientes y toma de decisiones basadas en anal\u00edticas en tiempo real.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Fomente la satisfacci\u00f3n del cliente con:<\/strong><\/h2>\n<ul>\n<li>Herramientas m\u00f3viles<\/li>\n<li>Inteligencia artificial (IA)<\/li>\n<li>Machine learning<\/li>\n<li>Internet de las cosas<\/li>\n<li>Implementaci\u00f3n en la nube<\/li>\n<li>Procesos por autoservicio para el cliente<\/li>\n<li>Cronograma y despacho simplificados<\/li>\n<li>Anal\u00edticas e informes en tiempo real<\/li>\n<\/ul>\n<p>Con el Service Management entregue valor a sus clientes a trav\u00e9s de servicios y la combinaci\u00f3n de diversos factores que tendr\u00e1n en medio o dar\u00e1n como resultado los procesos, mismos que ayudan a las operaciones, garantizan recursos, dan beneficios y por lo tanto hacen de la empresa una mejor.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.facebook.com\/SAPlatinoamerica\" target=\"_blank\" rel=\"noopener\">Facebook<\/a>\u00a0\/\u00a0<a href=\"https:\/\/twitter.com\/SAPLatinAmerica\" target=\"_blank\" rel=\"noopener\">Twitter<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/sap\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>\u00a0\/\u00a0<a href=\"https:\/\/instagram.com\/SAPLatinamerica\/\" target=\"_blank\" rel=\"noopener\">Instagram<\/a><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>\u00a9 2022 51风流SE. All rights reserved. 51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see <a href=\"http:\/\/www.sap.com\/corporate-en\/legal\/copyright\/index.epx#trademark\" target=\"_blank\" rel=\"noopener\">http:\/\/www.sap.com\/corporate-en\/legal\/copyright\/index.epx#trademark<\/a> for additional trademark information and notices.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La gesti\u00f3n de la cadena de suministro puede evolucionar a trav\u00e9s del Service Management, gracias a los beneficios que puede ofrecerles a las empresas a&#8230;<\/p>\n","protected":false},"author":522,"featured_media":127187,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[24297],"tags":[56556,56559,5550870,26382,269944],"series":[],"region":[26401],"sapn-display":[5600442,5600440,52078,52079,53499],"sapn-type":[6114],"class_list":["post-127186","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tecnologia","tag-blog-2","tag-blog-de-innovacion-de-sap","tag-tecnologia","tag-tendencias","tag-transformacion-digital","region-latinoamerica","sapn-display-articulo-destacado","sapn-display-articulo-principal","sapn-display-homepage-hero","sapn-display-top-stories","sapn-display-hero","sapn-type-articulo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ 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