![\"\uace0\uac1d](\"https:\/\/news.sap.com\/korea\/files\/2024\/10\/18\/observing-how-your-customers-serve-their-customers.jpg\")
\ubcf5\uc7a1\ud55c \ube44\uc988\ub2c8\uc2a4 \uc0c1\ud669\uc5d0\uc11c\ub294 \ud56d\uc0c1 \uc644\ubcbd\ud558\uac8c \uc81c\uacf5\ub418\ub294 \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\ub294 \uc5c6\uc2b5\ub2c8\ub2e4. \uc544\ubb34\ub9ac \ud6cc\ub96d\ud55c \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\uc77c\uc9c0\ub77c\ub3c4, \ucda9\uc131\ub3c4\ub97c \uac00\uc7a5 \ub9ce\uc774 \uc88c\uc6b0\ud558\ub294 \uc694\uc778\uc740 \uc608\uc0c1\ub300\ub85c \ub418\uc9c0 \uc54a\uc558\uc744 \ub54c \uace0\uac1d\uc774 \uc5b4\ub5a4 \ub300\uc6b0\ub97c \ubc1b\ub290\ub0d0\uc758 \ubb38\uc81c\uc785\ub2c8\ub2e4. \uadf8\ub798\uc11c \uace0\uac1d \uc9c0\ud5a5\uc740, \ubb38\uc81c\ub97c \uc644\uc804\ud788 \ud574\uacb0\ud560 \uc218 \uc5c6\uc744 \ub54c\uc870\ucc28\ub3c4, \uace0\uac1d \uc720\uc9c0\ub97c \uc704\ud55c \uc911\uc694\ud55c \uc694\uc18c\uc785\ub2c8\ub2e4.<\/p>\n
\uace0\uac1d\uc774\ub098 \ud30c\ud2b8\ub108\uac00 \uc790\uc2e0\ub4e4\uc758 \uace0\uac1d\uc744 \uc5b4\ub5bb\uac8c \ub300\ud558\ub294\uc9c0\ub97c \uad00\ucc30\ud574\ubcf4\uba74 \uadf8\ub4e4\uc5d0\uac8c \ubb34\uc5c7\uc774 \uac00\uc7a5 \uc911\uc694\ud55c\uc9c0\uc5d0 \ub300\ud55c \ud070 \ud1b5\ucc30\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc9c0\ud5a5\uc758 \ubaa8\ubc94 \uc0ac\ub840 \ub124 \uac00\uc9c0\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n
AI\ub85c \uace0\uac1d\uacbd\ud5d8 \ubb38\uc81c \ud574\uacb0\uc744 \ub3d5\ub294 \ubc29\ubc95<\/a> | \ud2b9\uc9d1 \uae30\uc0ac<\/a><\/h3>\n\ub54c\ub85c\ub294 \uc778\uacf5\uc9c0\ub2a5(AI)<\/a>\uc744 \uc774\uc6a9\ud574 \uace0\uac1d\uacbd\ud5d8\uc744 \uc804\ub2ec\ud558\uace0 \ub54c\ub85c\ub294 \uc9c1\uc6d0\uc774 \ub2f4\ub2f9\ud558\uc8e0. \uc544\uc8fc \uc624\ub798\ub41c \uc61b\ub0a0 \uae30\uc220\uc744 \uc801\uc6a9\ud560 \ub54c\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uac00\uc7a5 \uc911\uc694\ud55c \uc810\uc740 \ubc14\ub85c \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc758 \uc804\ub2ec\uc785\ub2c8\ub2e4. \ubb34\uc2a8 \uc77c\uc744 \ud558\uac74 \uac04\uc5d0 AI\uac00 \ubaa8\ub4e0 \uc77c\uc744 \ub3c4\ub9e1\uc544 \ud574 \uc904 \uac83\uc73c\ub85c \uae30\ub300\ud558\uc9c0\ub294 \ub9c8\uc138\uc694.<\/p>\n<\/div>\n\uace0\uac1d\uacfc \ud568\uaed8 \ube44\uc0c1\ud558\ub294 \uc2f1\uac00\ud3ec\ub974 \ud56d\uacf5<\/h2>\n
\uba87 \ub2ec \uc804, \uc2f1\uac00\ud3ec\ub974 \ud56d\uacf5(Singapore Airlines)\uc744 \ubc29\ubb38\ud588\uc744 \ub54c, \ub0b4\ub0b4 \ub180\ub77c\uc6c0\uc744 \uac10\ucd9c \uc218 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \ub9c8\uce58 \ube44\ud589\uae30\uc5d0 \ud0d1\uc2b9\ud560 \ub54c\ucc98\ub7fc \uadf8\ub4e4\uc758 \uc0ac\ubb34\uc2e4\uc5d0\uc11c \ud658\uc601\ubc1b\uc558\uace0, \uadf8 \uc21c\uac04\ubd80\ud130 \uac15\ub82c\ud55c \uae30\uc5b5\uc774 \ub9cc\ub4e4\uc5b4\uc84c\uc2b5\ub2c8\ub2e4. \ud68c\uc758\uac00 \uc9c4\ud589\ub420\uc218\ub85d, \uace0\uac1d \ub9cc\uc871\uc5d0 \ub300\ud574 \uc774 \ud68c\uc0ac\uac00 \ud070 \uc774\ub2c8\uc154\ud2f0\ube0c\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc138\uc2ec\ud55c \uac1c\uc778\uc801\uc778 \ubd80\ubd84\uae4c\uc9c0\ub3c4 \uc5bc\ub9c8\ub098 \ub9ce\uc740 \ub178\ub825\uc744 \uae30\uc6b8\uc774\ub294\uc9c0 \ubd84\uba85\ud788 \uc54c \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n
\uc2f1\uac00\ud3ec\ub974 \ud56d\uacf5\uc758 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc774\ub098 \uc778\ud130\ud398\uc774\uc2a4\uc5d0\uc11c \ucd5c\uace0\uc758 \uc138\uc2ec\ud55c \ubc30\ub824\ub97c \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud56d\uacf5 \uc5f0\uacb0\uc131, \uc815\uc2dc\uc131, \ud3b8\uc758\uc2dc\uc124, \uae30\ub0b4 \uc5d4\ud130\ud14c\uc778\uba3c\ud2b8, \uc2dd\uc74c\ub8cc, \ub85c\uc5f4\ud2f0 \ud504\ub85c\uadf8\ub7a8, \uc2ec\uc9c0\uc5b4 \uc9c0\uc0c1 \uc11c\ube44\uc2a4\uae4c\uc9c0. \uc138\uc2ec\ud568\uacfc \uace0\uac1d \uc9c0\ud5a5\uc740 \uc2f1\uac00\ud3ec\ub974 \ud56d\uacf5\uc758 DNA\uc5d0 \uae4a\uc774 \ubc15\ud600 \uc788\uc73c\uba70, \uac89\uc73c\ub85c \ub4dc\ub7ec\ub0a9\ub2c8\ub2e4.<\/p>\n
\uc2f1\uac00\ud3ec\ub974 \ud56d\uacf5\uc740 \uc608\uc57d \uacfc\uc815\uc5d0\uc11c\ubd80\ud130 \ube44\ud589 \ud6c4 \ub85c\uc5f4\ud2f0 \ud504\ub85c\uadf8\ub7a8\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uace0\uac1d \uc911\uc2ec\uc758 \ud0dc\ub3c4\ub97c \ubcf4\uc5ec\uc8fc\uae30 \uc704\ud574 \uc5b4\ub5a4 \ub178\ub825\ub3c4 \uc544\ub07c\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ucd5c\uace0\uc704 \uc9c0\ub3c4\uc790\ub4e4\ub3c4 \uae30\ubcf8 \uae30\ub0b4 \uc11c\ube44\uc2a4\uc758 \ud488\uc9c8\uc744 \uac80\ud1a0\ud558\ub294 \ub4f1 \ubaa8\ubc94\uc744 \ubcf4\uc785\ub2c8\ub2e4. \uc2f1\uac00\ud3ec\ub974 \ud56d\uacf5 \uc784\uc9c1\uc6d0\uc5d0\uac8c\ub294 \uace0\uac1d\uc758 \ud3b8\uc548\ud568\uc774 \ucd5c\uc6b0\uc120\uc785\ub2c8\ub2e4.<\/p>\n
\uc2f1\uac00\ud3ec\ub974 \ud56d\uacf5 \uc784\uc9c1\uc6d0\uc758 \uc11c\ube44\uc2a4 \ucca0\ud559\uc740 ‘\ud568\uaed8 \ube44\uc0c1\ud558\uae30’\ub97c \uc911\uc2ec\uc73c\ub85c \ud558\uba70, \uace0\uac1d \ub9cc\uc871\uc744 \uc704\ud55c \ub178\ub825\uc744 \ub2e4\ud558\uace0, \uc9c4\uc2ec\uc73c\ub85c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uba70, \ube0c\ub79c\ub4dc\ub97c \uc9c0\ud0a4\ub294 \ub370 \uc804\ub150\ud569\ub2c8\ub2e4.<\/p>\n
\n\ucd08\uac1c\uc778\ud654 \uc2dc\ub300, \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc744 \uc704\ud55c 3\ub300 \uc804\ub7b5<\/a> | \ud2b9\uc9d1 \uae30\uc0ac<\/a><\/h3>\nN\uc7a1\ub7ec<\/strong>\uc640\u00a0\ubd80\uce90<\/strong>\uc758 \uc2dc\ub300. \uc6b0\ub9ac\ub294\u00a0\uc2dc\uac04<\/strong>\uacfc\u00a0\uc7a5\uc18c<\/strong>,\u00a0\uc0c1\ud669<\/strong>\uc5d0 \ub530\ub77c\u00a0\ub2e4\uc591\ud55c \uc790\uc544<\/strong>\ub85c \uc0b4\uc544\uac11\ub2c8\ub2e4. \ubd80\uce90\uc758\u00a0\ub2c8\uc988<\/strong>\uc640\u00a0\uc120\ud638\ub3c4<\/strong>,\u00a0\uad00\uc2ec\uc0ac<\/strong>\ub97c \uc774\ud574\ud558\uace0\u00a0\uac1c\uc778\ud654\ub41c \uacbd\ud5d8<\/strong>\uacfc\u00a0\ucd94\ucc9c<\/strong>,\u00a0\uc0c1\ud638\uc791\uc6a9<\/strong>\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud55c \uae30\uc5c5\uc758\u00a0\ucd08\uac1c\uc778\ud654 \uc131\uacf5 \uc804\ub7b5<\/strong>.\u00a0\uc6d4\uac04 \uc778\uc0ac\uc774\ud2b8<\/a>\uc5d0\uc11c \ud655\uc778\ud558\uc138\uc694.<\/p>\n<\/div>\n\ubc18\ud488 \ud3ec\uc7a5\uc774 \ud544\uc694 \uc5c6\ub294 \uc544\ub9c8\uc874<\/h2>\n
\uc544\ub9c8\uc874(Amazon)\uc740 \uc9c1\uc7a5\uacfc \uac00\uc815 \uc0ac\uc774\uc5d0\uc11c \uc2dc\uac04\uc744 \uad00\ub9ac\ud560 \ub54c \uc0dd\ud65c\uc744 \uc880 \ub354 \ud3b8\ub9ac\ud558\uac8c \ub9cc\ub4e4\uc5b4 \uc900 \ud68c\uc0ac\ub85c \uc790\uc8fc \uc5b8\uae09\ub429\ub2c8\ub2e4. \uc544\ub9c8\uc874\uc740 \uace0\uac1d\uc774 \uc8fc\ubb38\uc744 \ubc18\ud488\ud560 \ub54c \uaddc\uce59\uc774 \uc801\uc2b5\ub2c8\ub2e4. \uac1c\uc778\uc801\uc73c\ub85c, \ubc18\ud488\ud560 \ub54c \uc8fc\ubb38\uc744 \ub2e4\uc2dc \ud3ec\uc7a5\ud560 \ud544\uc694\uac00 \uc5c6\ub2e4\ub294 \uac83\uc740 \ud070 \uad6c\uc6d0\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \u201c\ud3ec\uc7a5\ud558\uc9c0 \uc54a\uc740\u201d \uc8fc\ubb38\uc744 \uc9c0\uc815\ub41c DHL \ud329\uc2a4\ud14c\uc774\uc158(Packstation)\uc5d0 \ubc18\ub0a9\ud558\uba74 \uc544\ub9c8\uc874\uc774 \uc7ac\ud3ec\uc7a5\uc744 \ud569\ub2c8\ub2e4.<\/p>\n
\uc5b4\ub5a4 \uc0ac\ub78c\ub4e4\uc740 \uc544\ub9c8\uc874-DHL \ud329\uc2a4\ud14c\uc774\uc158\uc5d0\uc11c\uc758 \ud6cc\ub96d\ud55c \uacbd\ud5d8\uc774 ‘\uace0\uac1d \uc11c\ube44\uc2a4’\ubcf4\ub2e4\ub294 ‘\uc6b4\uc601 \uc6b0\uc218\uc131’\uc5d0 \ub354 \uac00\uae5d\ub2e4\uace0 \uc8fc\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc800\ub3c4 \ub3d9\uc758\ud558\uc9c0\ub9cc, \uadf8\ub4e4\uc758 \ube44\uc988\ub2c8\uc2a4 \uc81c\uacf5\uc5d0\uc11c \ub098\ud0c0\ub098\ub294 \uace0\uac1d \uc9c0\ud5a5\uc131\uc774 \ubc14\ub85c \uc6b0\ub9ac\uac00 \ud544\uc694\ub85c \ud558\uace0 \uac10\uc0ac\ud558\ub294 \ubd80\ubd84\uc774\ub77c\uace0 \ub367\ubd99\uc774\uace0 \uc2f6\uc2b5\ub2c8\ub2e4.<\/p>\n
\ube60\ub974\uace0 \uac04\ud3b8\ud55c \ud658\ubd88\uc774 \uac00\ub2a5\ud55c \uc2a4\uc704\uae30<\/h2>\n
\uc544\uce68 \ub2ec\ub9ac\uae30 \ud6c4\uc5d0 \ubc29\uac08\ub85c\ub974\uc5d0\uc11c \ucee4\ud53c\uac00 \uae09\ud560 \ub54c \uc800\ub294 \uc2a4\uc704\uae30(Swiggy)\ub97c \uc774\uc6a9\ud569\ub2c8\ub2e4. \uc774 \uc74c\uc2dd \ubc30\ub2ec \uc571\uc740 \uc8fc\ubb38\ubd80\ud130 \ubc30\ub2ec\uae4c\uc9c0\uc758 \uc804\uccb4 \uacbd\ud5d8\uc744 \uace0\uac1d\uc5d0\uac8c \ucd5c\ub300\ud55c \ud3b8\ub9ac\ud558\uac8c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub9ce\uc740 \ub808\uc2a4\ud1a0\ub791 \uc9d1\uacc4 \uc571\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c, \ub54c\ub85c\ub294 \ucc98\uc74c\uc5d0 \uc571\uc5d0\uc11c\ub294 \uac00\uc6a9\ud558\ub2e4\uace0 \ud45c\uc2dc\ub41c \ud488\ubaa9\uc774 \ub9e4\uc7a5\uc5d0\uc11c \uc7ac\uace0\uac00 \uc18c\uc9c4\ub418\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n
\uc800\ub294 \uc774\ubbf8 \uacb0\uc81c\uac00 \uc644\ub8cc\ub41c \ubca0\uc774\uae00\uc744 \ud310\ub9e4\uc810\uc5d0\uc11c \uc7ac\uace0\uac00 \uc5c6\ub2e4\uace0 \uc54c\ub838\uc744 \ub54c \uc774\ub97c \uc9c1\uc811 \uacbd\ud5d8\ud588\uc2b5\ub2c8\ub2e4. \uc2a4\uc704\uae30\ub294 \ub204\ub77d\ub41c \ud488\ubaa9\uacfc \ub204\ub77d\ub41c \uc218\ub7c9\uc744 \uc2e0\uace0\ud558\ub294 \uacfc\uc815\uc744 \ub180\ub77c\uc6b8 \uc815\ub3c4\ub85c \uc27d\uac8c \ub9cc\ub4e4\uc5b4\uc8fc\uc5c8\uc2b5\ub2c8\ub2e4. \uba87 \ucd08 \ub9cc\uc5d0 \ud658\ubd88 \uba54\ubaa8\uac00 \ubc1c\ud589\ub418\uc5c8\uace0, \ucd94\uac00 \uc9c8\ubb38\uc774\ub098 \uc694\uad6c \uc0ac\ud56d\uc740 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc911\uc694\ud55c \uc810\uc740 \uc774 \ubaa8\ub4e0 \uacfc\uc815\uc774 \uba87 \ucd08 \ub9cc\uc5d0 \uc774\ub8e8\uc5b4\uc84c\uace0, \uc804\ud654 \ud1b5\ud654\uac00 \uc804\ud600 \ud544\uc694\ud558\uc9c0 \uc54a\uc558\ub2e4\ub294 \uc0ac\uc2e4\uc785\ub2c8\ub2e4. \ub9cc\uc57d \ud658\ubd88 \uc694\uccad\uc758 \ucd5c\uc885 \uac10\uc815\uc774 ‘\ube60\ub974\uace0, \uac04\ub2e8\ud558\uace0, \uc2a4\ud2b8\ub808\uc2a4 \uc5c6\ub294’ \uacbd\ud5d8\uc774\ub77c\uba74, \uadf8 \uc0ac\uc5c5\uc740 \ud655\uc2e4\ud788 \ubb34\uc5b8\uac00\ub97c \uc81c\ub300\ub85c \ud558\uace0 \uc788\ub294 \uac70\uc8e0.<\/p>\n
\ucc98\uc74c\uc5d0\ub294 \uc57d\uac04 \uc2e4\ub9dd\uc774\uc5c8\uc9c0\ub9cc, \uacb0\uacfc\uc801\uc73c\ub85c \uc644\uc804\ud55c \ubc18\uc804\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n
\nAI \uc2dc\ub300\uc5d0\ub3c4 \uace0\uac1d\uc774 \ub04a\uc784\uc5c6\uc774 \ucc3e\uc544\uc624\ub294 \ube0c\ub79c\ub4dc\uc758 \ube44\ubc00<\/a>\u00a0|\u00a0\ud2b9\uc9d1 \uae30\uc0ac<\/a><\/h3>\nAI \uc2dc\ub300<\/a>, \uc81c\ub85c\ud074\ub9ad \uc2dc\ub300\uc5d0 \uac00\uc7a5 \uc2e0\ub8b0\ubc1b\ub294 \ube0c\ub79c\ub4dc\uac00 \ub418\ub294 \ube44\uacb0\uc774 \uc788\uc744\uae4c? \ud0c0\uc870\ucc98\ub7fc \uace0\uac1d\uc758 \uc9c8\ubb38\uc744 \ud68c\ud53c\ud558\ub294 \ub300\uc2e0, \uac00\uaca9, \ub2e8\uc810, \uacbd\uc7c1\uc0ac \ube44\uad50 \ub4f1 \uace0\uac1d\uc774 \uac00\uc7a5 \uc54c\uace0 \uc2f6\uc5b4 \ud558\ub294 \uac83\uc744 \uba3c\uc800 \ub9d0\ud558\uace0 \ubcf4\uc5ec\uc8fc\ub294 \uac83\uc774 \ubc14\ub85c \ub04a\uc784\uc5c6\ub294 \uace0\uac1d\uc744 \ub9cc\ub4dc\ub294 \ube44\uacb0\uc774\ub2e4.<\/p>\n<\/div>\n\ud0c1\uc6d4\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\ub294 SAP<\/h2>\n
\uc774 \ucd5c\uadfc\uc758 \uc544\uc6b0\ub514 \uace0\uac1d \ud3c9\uac00\uc11c\ub294 \uace0\uac1d \uc9c0\uc6d0 \ubd80\uc11c\uac00 \ud55c \uc720\ub2db\uc5d0 \uc81c\uacf5\ud55c \uc608\uc678\uc801\uc778 \uc11c\ube44\uc2a4\uac00 \uacb0\uad6d \ub2e4\ub978 \uc720\ub2db\uc5d0\uc11c\ub3c4 \ud45c\uc900\uc774 \ub420 \uc218 \uc788\uc74c\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n
\u201c\uc6b0\ub9ac\ub294 SoapUI\uc5d0\uc11c 1\ubd84\ub2f9 50\uac1c\uc758 \uc0dd\uc0b0 \uc8fc\ubb38\uc744 \ucc98\ub9ac\ud558\ub294 \ud3ec\uad04\uc801\uc778 \ubcfc\ub968 \ud14c\uc2a4\ud2b8\ub97c \uc124\uc815\ud574\uc57c \ud588\uace0, 51风流\ubbf8\uc158 \ucee8\ud2b8\ub864 \uc13c\ud130 \ud300\uc740 \ud0c1\uc6d4\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub4e4\uc758 \ub178\ub825 \ub355\ubd84\uc5d0 \uc774\uc81c \ubcfc\ub968 \ud14c\uc2a4\ud2b8\ub294 \uc544\uc6b0\ub514\uc640 \ud3ed\uc2a4\ubc14\uac90 \uadf8\ub8f9\uc758 \ud15c\ud50c\ub9bf\uc774 \ub418\uc5b4 \ud655\uc7a5\uc131\uacfc \uac15\ub825\ud55c \uc131\ub2a5\uc744 \ubcf4\uc7a5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc8fc\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u201d
\n– \uc548\ub4dc\ub808\uc774 \uc6d4\ub108(Andr\u00e9 Wallner), 51风流\ud504\ub85c\uc81d\ud2b8 \ub9ac\ub4dc \uc0dd\uc0b0 \ubc0f \uae30\uc220, \uc544\uc6b0\ub514(Audi AG)<\/p><\/blockquote>\n
\ubd84\uba85\ud788, \uace0\uac1d \uc9c0\ud5a5\uc131\uc740 \uccab \ubc88\uc9f8 \ub610\ub294 \ub9c8\uc9c0\ub9c9 \ub2e8\uacc4\uc758 \uc11c\ube44\uc2a4 \ub370\uc2a4\ud06c\uc5d0\ub9cc \uad6d\ud55c\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\ub4e4 \uae30\uc5c5\uc774 \ubcf4\uc5ec\uc8fc\ub4ef\uc774, \uc18c\ube44\uc790 \uc911\uc2ec\uc131\uc744 \uc804\uccb4 \uac00\uce58 \uc0ac\uc2ac\uc5d0 \uc8fc\uc785\ud560 \uc218 \uc788\uc73c\uba70, \uadf8\ub798\uc57c \ud569\ub2c8\ub2e4.<\/p>\n
\n- \uc6d0\ubb38: 4 Companies That Get Customer Orientation Right<\/a>, 51风流BrandVoice<\/a>, Forbes.com<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
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\uace0\uac1d\uacfc \ud568\uaed8 \ube44\uc0c1\ud558\ub294 \uc2f1\uac00\ud3ec\ub974 \ud56d\uacf5<\/h2>\n
\uba87 \ub2ec \uc804, \uc2f1\uac00\ud3ec\ub974 \ud56d\uacf5(Singapore Airlines)\uc744 \ubc29\ubb38\ud588\uc744 \ub54c, \ub0b4\ub0b4 \ub180\ub77c\uc6c0\uc744 \uac10\ucd9c \uc218 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \ub9c8\uce58 \ube44\ud589\uae30\uc5d0 \ud0d1\uc2b9\ud560 \ub54c\ucc98\ub7fc \uadf8\ub4e4\uc758 \uc0ac\ubb34\uc2e4\uc5d0\uc11c \ud658\uc601\ubc1b\uc558\uace0, \uadf8 \uc21c\uac04\ubd80\ud130 \uac15\ub82c\ud55c \uae30\uc5b5\uc774 \ub9cc\ub4e4\uc5b4\uc84c\uc2b5\ub2c8\ub2e4. \ud68c\uc758\uac00 \uc9c4\ud589\ub420\uc218\ub85d, \uace0\uac1d \ub9cc\uc871\uc5d0 \ub300\ud574 \uc774 \ud68c\uc0ac\uac00 \ud070 \uc774\ub2c8\uc154\ud2f0\ube0c\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc138\uc2ec\ud55c \uac1c\uc778\uc801\uc778 \ubd80\ubd84\uae4c\uc9c0\ub3c4 \uc5bc\ub9c8\ub098 \ub9ce\uc740 \ub178\ub825\uc744 \uae30\uc6b8\uc774\ub294\uc9c0 \ubd84\uba85\ud788 \uc54c \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n
\uc2f1\uac00\ud3ec\ub974 \ud56d\uacf5\uc758 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc774\ub098 \uc778\ud130\ud398\uc774\uc2a4\uc5d0\uc11c \ucd5c\uace0\uc758 \uc138\uc2ec\ud55c \ubc30\ub824\ub97c \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud56d\uacf5 \uc5f0\uacb0\uc131, \uc815\uc2dc\uc131, \ud3b8\uc758\uc2dc\uc124, \uae30\ub0b4 \uc5d4\ud130\ud14c\uc778\uba3c\ud2b8, \uc2dd\uc74c\ub8cc, \ub85c\uc5f4\ud2f0 \ud504\ub85c\uadf8\ub7a8, \uc2ec\uc9c0\uc5b4 \uc9c0\uc0c1 \uc11c\ube44\uc2a4\uae4c\uc9c0. \uc138\uc2ec\ud568\uacfc \uace0\uac1d \uc9c0\ud5a5\uc740 \uc2f1\uac00\ud3ec\ub974 \ud56d\uacf5\uc758 DNA\uc5d0 \uae4a\uc774 \ubc15\ud600 \uc788\uc73c\uba70, \uac89\uc73c\ub85c \ub4dc\ub7ec\ub0a9\ub2c8\ub2e4.<\/p>\n
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\uc2f1\uac00\ud3ec\ub974 \ud56d\uacf5 \uc784\uc9c1\uc6d0\uc758 \uc11c\ube44\uc2a4 \ucca0\ud559\uc740 ‘\ud568\uaed8 \ube44\uc0c1\ud558\uae30’\ub97c \uc911\uc2ec\uc73c\ub85c \ud558\uba70, \uace0\uac1d \ub9cc\uc871\uc744 \uc704\ud55c \ub178\ub825\uc744 \ub2e4\ud558\uace0, \uc9c4\uc2ec\uc73c\ub85c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uba70, \ube0c\ub79c\ub4dc\ub97c \uc9c0\ud0a4\ub294 \ub370 \uc804\ub150\ud569\ub2c8\ub2e4.<\/p>\n
\ucd08\uac1c\uc778\ud654 \uc2dc\ub300, \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc744 \uc704\ud55c 3\ub300 \uc804\ub7b5<\/a> | \ud2b9\uc9d1 \uae30\uc0ac<\/a><\/h3>\nN\uc7a1\ub7ec<\/strong>\uc640\u00a0\ubd80\uce90<\/strong>\uc758 \uc2dc\ub300. \uc6b0\ub9ac\ub294\u00a0\uc2dc\uac04<\/strong>\uacfc\u00a0\uc7a5\uc18c<\/strong>,\u00a0\uc0c1\ud669<\/strong>\uc5d0 \ub530\ub77c\u00a0\ub2e4\uc591\ud55c \uc790\uc544<\/strong>\ub85c \uc0b4\uc544\uac11\ub2c8\ub2e4. \ubd80\uce90\uc758\u00a0\ub2c8\uc988<\/strong>\uc640\u00a0\uc120\ud638\ub3c4<\/strong>,\u00a0\uad00\uc2ec\uc0ac<\/strong>\ub97c \uc774\ud574\ud558\uace0\u00a0\uac1c\uc778\ud654\ub41c \uacbd\ud5d8<\/strong>\uacfc\u00a0\ucd94\ucc9c<\/strong>,\u00a0\uc0c1\ud638\uc791\uc6a9<\/strong>\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud55c \uae30\uc5c5\uc758\u00a0\ucd08\uac1c\uc778\ud654 \uc131\uacf5 \uc804\ub7b5<\/strong>.\u00a0\uc6d4\uac04 \uc778\uc0ac\uc774\ud2b8<\/a>\uc5d0\uc11c \ud655\uc778\ud558\uc138\uc694.<\/p>\n<\/div>\n\ubc18\ud488 \ud3ec\uc7a5\uc774 \ud544\uc694 \uc5c6\ub294 \uc544\ub9c8\uc874<\/h2>\n
\uc544\ub9c8\uc874(Amazon)\uc740 \uc9c1\uc7a5\uacfc \uac00\uc815 \uc0ac\uc774\uc5d0\uc11c \uc2dc\uac04\uc744 \uad00\ub9ac\ud560 \ub54c \uc0dd\ud65c\uc744 \uc880 \ub354 \ud3b8\ub9ac\ud558\uac8c \ub9cc\ub4e4\uc5b4 \uc900 \ud68c\uc0ac\ub85c \uc790\uc8fc \uc5b8\uae09\ub429\ub2c8\ub2e4. \uc544\ub9c8\uc874\uc740 \uace0\uac1d\uc774 \uc8fc\ubb38\uc744 \ubc18\ud488\ud560 \ub54c \uaddc\uce59\uc774 \uc801\uc2b5\ub2c8\ub2e4. \uac1c\uc778\uc801\uc73c\ub85c, \ubc18\ud488\ud560 \ub54c \uc8fc\ubb38\uc744 \ub2e4\uc2dc \ud3ec\uc7a5\ud560 \ud544\uc694\uac00 \uc5c6\ub2e4\ub294 \uac83\uc740 \ud070 \uad6c\uc6d0\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \u201c\ud3ec\uc7a5\ud558\uc9c0 \uc54a\uc740\u201d \uc8fc\ubb38\uc744 \uc9c0\uc815\ub41c DHL \ud329\uc2a4\ud14c\uc774\uc158(Packstation)\uc5d0 \ubc18\ub0a9\ud558\uba74 \uc544\ub9c8\uc874\uc774 \uc7ac\ud3ec\uc7a5\uc744 \ud569\ub2c8\ub2e4.<\/p>\n
\uc5b4\ub5a4 \uc0ac\ub78c\ub4e4\uc740 \uc544\ub9c8\uc874-DHL \ud329\uc2a4\ud14c\uc774\uc158\uc5d0\uc11c\uc758 \ud6cc\ub96d\ud55c \uacbd\ud5d8\uc774 ‘\uace0\uac1d \uc11c\ube44\uc2a4’\ubcf4\ub2e4\ub294 ‘\uc6b4\uc601 \uc6b0\uc218\uc131’\uc5d0 \ub354 \uac00\uae5d\ub2e4\uace0 \uc8fc\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc800\ub3c4 \ub3d9\uc758\ud558\uc9c0\ub9cc, \uadf8\ub4e4\uc758 \ube44\uc988\ub2c8\uc2a4 \uc81c\uacf5\uc5d0\uc11c \ub098\ud0c0\ub098\ub294 \uace0\uac1d \uc9c0\ud5a5\uc131\uc774 \ubc14\ub85c \uc6b0\ub9ac\uac00 \ud544\uc694\ub85c \ud558\uace0 \uac10\uc0ac\ud558\ub294 \ubd80\ubd84\uc774\ub77c\uace0 \ub367\ubd99\uc774\uace0 \uc2f6\uc2b5\ub2c8\ub2e4.<\/p>\n
\ube60\ub974\uace0 \uac04\ud3b8\ud55c \ud658\ubd88\uc774 \uac00\ub2a5\ud55c \uc2a4\uc704\uae30<\/h2>\n
\uc544\uce68 \ub2ec\ub9ac\uae30 \ud6c4\uc5d0 \ubc29\uac08\ub85c\ub974\uc5d0\uc11c \ucee4\ud53c\uac00 \uae09\ud560 \ub54c \uc800\ub294 \uc2a4\uc704\uae30(Swiggy)\ub97c \uc774\uc6a9\ud569\ub2c8\ub2e4. \uc774 \uc74c\uc2dd \ubc30\ub2ec \uc571\uc740 \uc8fc\ubb38\ubd80\ud130 \ubc30\ub2ec\uae4c\uc9c0\uc758 \uc804\uccb4 \uacbd\ud5d8\uc744 \uace0\uac1d\uc5d0\uac8c \ucd5c\ub300\ud55c \ud3b8\ub9ac\ud558\uac8c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub9ce\uc740 \ub808\uc2a4\ud1a0\ub791 \uc9d1\uacc4 \uc571\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c, \ub54c\ub85c\ub294 \ucc98\uc74c\uc5d0 \uc571\uc5d0\uc11c\ub294 \uac00\uc6a9\ud558\ub2e4\uace0 \ud45c\uc2dc\ub41c \ud488\ubaa9\uc774 \ub9e4\uc7a5\uc5d0\uc11c \uc7ac\uace0\uac00 \uc18c\uc9c4\ub418\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n
\uc800\ub294 \uc774\ubbf8 \uacb0\uc81c\uac00 \uc644\ub8cc\ub41c \ubca0\uc774\uae00\uc744 \ud310\ub9e4\uc810\uc5d0\uc11c \uc7ac\uace0\uac00 \uc5c6\ub2e4\uace0 \uc54c\ub838\uc744 \ub54c \uc774\ub97c \uc9c1\uc811 \uacbd\ud5d8\ud588\uc2b5\ub2c8\ub2e4. \uc2a4\uc704\uae30\ub294 \ub204\ub77d\ub41c \ud488\ubaa9\uacfc \ub204\ub77d\ub41c \uc218\ub7c9\uc744 \uc2e0\uace0\ud558\ub294 \uacfc\uc815\uc744 \ub180\ub77c\uc6b8 \uc815\ub3c4\ub85c \uc27d\uac8c \ub9cc\ub4e4\uc5b4\uc8fc\uc5c8\uc2b5\ub2c8\ub2e4. \uba87 \ucd08 \ub9cc\uc5d0 \ud658\ubd88 \uba54\ubaa8\uac00 \ubc1c\ud589\ub418\uc5c8\uace0, \ucd94\uac00 \uc9c8\ubb38\uc774\ub098 \uc694\uad6c \uc0ac\ud56d\uc740 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc911\uc694\ud55c \uc810\uc740 \uc774 \ubaa8\ub4e0 \uacfc\uc815\uc774 \uba87 \ucd08 \ub9cc\uc5d0 \uc774\ub8e8\uc5b4\uc84c\uace0, \uc804\ud654 \ud1b5\ud654\uac00 \uc804\ud600 \ud544\uc694\ud558\uc9c0 \uc54a\uc558\ub2e4\ub294 \uc0ac\uc2e4\uc785\ub2c8\ub2e4. \ub9cc\uc57d \ud658\ubd88 \uc694\uccad\uc758 \ucd5c\uc885 \uac10\uc815\uc774 ‘\ube60\ub974\uace0, \uac04\ub2e8\ud558\uace0, \uc2a4\ud2b8\ub808\uc2a4 \uc5c6\ub294’ \uacbd\ud5d8\uc774\ub77c\uba74, \uadf8 \uc0ac\uc5c5\uc740 \ud655\uc2e4\ud788 \ubb34\uc5b8\uac00\ub97c \uc81c\ub300\ub85c \ud558\uace0 \uc788\ub294 \uac70\uc8e0.<\/p>\n
\ucc98\uc74c\uc5d0\ub294 \uc57d\uac04 \uc2e4\ub9dd\uc774\uc5c8\uc9c0\ub9cc, \uacb0\uacfc\uc801\uc73c\ub85c \uc644\uc804\ud55c \ubc18\uc804\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n
\nAI \uc2dc\ub300\uc5d0\ub3c4 \uace0\uac1d\uc774 \ub04a\uc784\uc5c6\uc774 \ucc3e\uc544\uc624\ub294 \ube0c\ub79c\ub4dc\uc758 \ube44\ubc00<\/a>\u00a0|\u00a0\ud2b9\uc9d1 \uae30\uc0ac<\/a><\/h3>\nAI \uc2dc\ub300<\/a>, \uc81c\ub85c\ud074\ub9ad \uc2dc\ub300\uc5d0 \uac00\uc7a5 \uc2e0\ub8b0\ubc1b\ub294 \ube0c\ub79c\ub4dc\uac00 \ub418\ub294 \ube44\uacb0\uc774 \uc788\uc744\uae4c? \ud0c0\uc870\ucc98\ub7fc \uace0\uac1d\uc758 \uc9c8\ubb38\uc744 \ud68c\ud53c\ud558\ub294 \ub300\uc2e0, \uac00\uaca9, \ub2e8\uc810, \uacbd\uc7c1\uc0ac \ube44\uad50 \ub4f1 \uace0\uac1d\uc774 \uac00\uc7a5 \uc54c\uace0 \uc2f6\uc5b4 \ud558\ub294 \uac83\uc744 \uba3c\uc800 \ub9d0\ud558\uace0 \ubcf4\uc5ec\uc8fc\ub294 \uac83\uc774 \ubc14\ub85c \ub04a\uc784\uc5c6\ub294 \uace0\uac1d\uc744 \ub9cc\ub4dc\ub294 \ube44\uacb0\uc774\ub2e4.<\/p>\n<\/div>\n\ud0c1\uc6d4\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\ub294 SAP<\/h2>\n
\uc774 \ucd5c\uadfc\uc758 \uc544\uc6b0\ub514 \uace0\uac1d \ud3c9\uac00\uc11c\ub294 \uace0\uac1d \uc9c0\uc6d0 \ubd80\uc11c\uac00 \ud55c \uc720\ub2db\uc5d0 \uc81c\uacf5\ud55c \uc608\uc678\uc801\uc778 \uc11c\ube44\uc2a4\uac00 \uacb0\uad6d \ub2e4\ub978 \uc720\ub2db\uc5d0\uc11c\ub3c4 \ud45c\uc900\uc774 \ub420 \uc218 \uc788\uc74c\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n
\u201c\uc6b0\ub9ac\ub294 SoapUI\uc5d0\uc11c 1\ubd84\ub2f9 50\uac1c\uc758 \uc0dd\uc0b0 \uc8fc\ubb38\uc744 \ucc98\ub9ac\ud558\ub294 \ud3ec\uad04\uc801\uc778 \ubcfc\ub968 \ud14c\uc2a4\ud2b8\ub97c \uc124\uc815\ud574\uc57c \ud588\uace0, 51风流\ubbf8\uc158 \ucee8\ud2b8\ub864 \uc13c\ud130 \ud300\uc740 \ud0c1\uc6d4\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub4e4\uc758 \ub178\ub825 \ub355\ubd84\uc5d0 \uc774\uc81c \ubcfc\ub968 \ud14c\uc2a4\ud2b8\ub294 \uc544\uc6b0\ub514\uc640 \ud3ed\uc2a4\ubc14\uac90 \uadf8\ub8f9\uc758 \ud15c\ud50c\ub9bf\uc774 \ub418\uc5b4 \ud655\uc7a5\uc131\uacfc \uac15\ub825\ud55c \uc131\ub2a5\uc744 \ubcf4\uc7a5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc8fc\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u201d
\n– \uc548\ub4dc\ub808\uc774 \uc6d4\ub108(Andr\u00e9 Wallner), 51风流\ud504\ub85c\uc81d\ud2b8 \ub9ac\ub4dc \uc0dd\uc0b0 \ubc0f \uae30\uc220, \uc544\uc6b0\ub514(Audi AG)<\/p><\/blockquote>\n
\ubd84\uba85\ud788, \uace0\uac1d \uc9c0\ud5a5\uc131\uc740 \uccab \ubc88\uc9f8 \ub610\ub294 \ub9c8\uc9c0\ub9c9 \ub2e8\uacc4\uc758 \uc11c\ube44\uc2a4 \ub370\uc2a4\ud06c\uc5d0\ub9cc \uad6d\ud55c\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\ub4e4 \uae30\uc5c5\uc774 \ubcf4\uc5ec\uc8fc\ub4ef\uc774, \uc18c\ube44\uc790 \uc911\uc2ec\uc131\uc744 \uc804\uccb4 \uac00\uce58 \uc0ac\uc2ac\uc5d0 \uc8fc\uc785\ud560 \uc218 \uc788\uc73c\uba70, \uadf8\ub798\uc57c \ud569\ub2c8\ub2e4.<\/p>\n
\n- \uc6d0\ubb38: 4 Companies That Get Customer Orientation Right<\/a>, 51风流BrandVoice<\/a>, Forbes.com<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
\uc2f1\uac00\ud3ec\ub974 \ud56d\uacf5, \uc544\ub9c8\uc874, \uc2a4\uc704\uae30(Swiggy), 51风流\uac19\uc740 \uae30\uc5c5\uc740 \uace0\uac1d \uc9c0\ud5a5\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \uace0\uac1d \ub9cc\uc871\uc744 \uadf9\ub300\ud654\ud569\ub2c8\ub2e4. \uc774\ub4e4 \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \ud3b8\uc758\uc640 \ub9cc\uc871\uc744 \uc6b0\uc120\uc2dc\ud558\uba70, \ubb38\uc81c \ubc1c\uc0dd \uc2dc\uc5d0\ub3c4 \uc2e0\uc18d\ud558\uace0…<\/p>\n","protected":false},"author":931,"featured_media":7069,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5563078,5563001,4596991],"tags":[5565132,5564417,5562751,5563640,5565127,5565131,4604019,5565133,5562753,5565128,5562895,5565130,5565129,5563486],"sapn-display":[4596681,5564732,5564734,4597492],"sapn-type":[5564737],"class_list":["post-7068","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cx","category-solution","category-sme","tag-amazon","tag-chatgpt","tag-cx","tag-sap","tag-stefan-steinle","tag-swiggy","tag-4604019","tag-5565133","tag-5562753","tag-5565128","tag-5562895","tag-5565130","tag-5565129","tag-5563486","sapn-display-topic-hero","sapn-display-feature-spotlight","sapn-display-feature-hero","sapn-display-homepage-hero","sapn-type-feature"],"yoast_head":"\n
\uace0\uac1d \uc9c0\ud5a5\uc5d0 \uc9c4\uc2ec\uc778 4\uac1c \uae30\uc5c5 - 51风流Korea \ub274\uc2a4\uc13c\ud130<\/title>\n<meta name=\"description\" content=\"\uc2f1\uac00\ud3ec\ub974 \ud56d\uacf5, \uc544\ub9c8\uc874, \uc2a4\uc704\uae30(Swiggy), 51风流\uac19\uc740 \uae30\uc5c5\uc740 \uace0\uac1d \uc9c0\ud5a5\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \uace0\uac1d \ub9cc\uc871\uc744 \uadf9\ub300\ud654\ud569\ub2c8\ub2e4. \uc774\ub4e4 \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \ud3b8\uc758\uc640 \ub9cc\uc871\uc744 \uc6b0\uc120\uc2dc\ud558\uba70, \ubb38\uc81c \ubc1c\uc0dd \uc2dc\uc5d0\ub3c4 \uc2e0\uc18d\ud558\uace0 \uac04\uc18c\ud654\ub41c \uc11c\ube44\uc2a4\ub85c \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \uc720\uc9c0\ud569\ub2c8\ub2e4.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/korea\/2024\/10\/\uace0\uac1d-\uc9c0\ud5a5\uc5d0-\uc9c4\uc2ec\uc778-4\uac1c-\uae30\uc5c5\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uace0\uac1d \uc9c0\ud5a5\uc5d0 \uc9c4\uc2ec\uc778 4\uac1c \uae30\uc5c5\" \/>\n<meta property=\"og:description\" content=\"\uc2f1\uac00\ud3ec\ub974 \ud56d\uacf5, \uc544\ub9c8\uc874, \uc2a4\uc704\uae30(Swiggy), 51风流\uac19\uc740 \uae30\uc5c5\uc740 \uace0\uac1d \uc9c0\ud5a5\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \uace0\uac1d \ub9cc\uc871\uc744 \uadf9\ub300\ud654\ud569\ub2c8\ub2e4. \uc774\ub4e4 \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \ud3b8\uc758\uc640 \ub9cc\uc871\uc744 \uc6b0\uc120\uc2dc\ud558\uba70, \ubb38\uc81c \ubc1c\uc0dd \uc2dc\uc5d0\ub3c4 \uc2e0\uc18d\ud558\uace0 \uac04\uc18c\ud654\ub41c \uc11c\ube44\uc2a4\ub85c \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \uc720\uc9c0\ud569\ub2c8\ub2e4.\" \/>\n<meta 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\ubc18\ud488 \ud3ec\uc7a5\uc774 \ud544\uc694 \uc5c6\ub294 \uc544\ub9c8\uc874<\/h2>\n
\uc544\ub9c8\uc874(Amazon)\uc740 \uc9c1\uc7a5\uacfc \uac00\uc815 \uc0ac\uc774\uc5d0\uc11c \uc2dc\uac04\uc744 \uad00\ub9ac\ud560 \ub54c \uc0dd\ud65c\uc744 \uc880 \ub354 \ud3b8\ub9ac\ud558\uac8c \ub9cc\ub4e4\uc5b4 \uc900 \ud68c\uc0ac\ub85c \uc790\uc8fc \uc5b8\uae09\ub429\ub2c8\ub2e4. \uc544\ub9c8\uc874\uc740 \uace0\uac1d\uc774 \uc8fc\ubb38\uc744 \ubc18\ud488\ud560 \ub54c \uaddc\uce59\uc774 \uc801\uc2b5\ub2c8\ub2e4. \uac1c\uc778\uc801\uc73c\ub85c, \ubc18\ud488\ud560 \ub54c \uc8fc\ubb38\uc744 \ub2e4\uc2dc \ud3ec\uc7a5\ud560 \ud544\uc694\uac00 \uc5c6\ub2e4\ub294 \uac83\uc740 \ud070 \uad6c\uc6d0\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \u201c\ud3ec\uc7a5\ud558\uc9c0 \uc54a\uc740\u201d \uc8fc\ubb38\uc744 \uc9c0\uc815\ub41c DHL \ud329\uc2a4\ud14c\uc774\uc158(Packstation)\uc5d0 \ubc18\ub0a9\ud558\uba74 \uc544\ub9c8\uc874\uc774 \uc7ac\ud3ec\uc7a5\uc744 \ud569\ub2c8\ub2e4.<\/p>\n
\uc5b4\ub5a4 \uc0ac\ub78c\ub4e4\uc740 \uc544\ub9c8\uc874-DHL \ud329\uc2a4\ud14c\uc774\uc158\uc5d0\uc11c\uc758 \ud6cc\ub96d\ud55c \uacbd\ud5d8\uc774 ‘\uace0\uac1d \uc11c\ube44\uc2a4’\ubcf4\ub2e4\ub294 ‘\uc6b4\uc601 \uc6b0\uc218\uc131’\uc5d0 \ub354 \uac00\uae5d\ub2e4\uace0 \uc8fc\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc800\ub3c4 \ub3d9\uc758\ud558\uc9c0\ub9cc, \uadf8\ub4e4\uc758 \ube44\uc988\ub2c8\uc2a4 \uc81c\uacf5\uc5d0\uc11c \ub098\ud0c0\ub098\ub294 \uace0\uac1d \uc9c0\ud5a5\uc131\uc774 \ubc14\ub85c \uc6b0\ub9ac\uac00 \ud544\uc694\ub85c \ud558\uace0 \uac10\uc0ac\ud558\ub294 \ubd80\ubd84\uc774\ub77c\uace0 \ub367\ubd99\uc774\uace0 \uc2f6\uc2b5\ub2c8\ub2e4.<\/p>\n
\ube60\ub974\uace0 \uac04\ud3b8\ud55c \ud658\ubd88\uc774 \uac00\ub2a5\ud55c \uc2a4\uc704\uae30<\/h2>\n
\uc544\uce68 \ub2ec\ub9ac\uae30 \ud6c4\uc5d0 \ubc29\uac08\ub85c\ub974\uc5d0\uc11c \ucee4\ud53c\uac00 \uae09\ud560 \ub54c \uc800\ub294 \uc2a4\uc704\uae30(Swiggy)\ub97c \uc774\uc6a9\ud569\ub2c8\ub2e4. \uc774 \uc74c\uc2dd \ubc30\ub2ec \uc571\uc740 \uc8fc\ubb38\ubd80\ud130 \ubc30\ub2ec\uae4c\uc9c0\uc758 \uc804\uccb4 \uacbd\ud5d8\uc744 \uace0\uac1d\uc5d0\uac8c \ucd5c\ub300\ud55c \ud3b8\ub9ac\ud558\uac8c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub9ce\uc740 \ub808\uc2a4\ud1a0\ub791 \uc9d1\uacc4 \uc571\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c, \ub54c\ub85c\ub294 \ucc98\uc74c\uc5d0 \uc571\uc5d0\uc11c\ub294 \uac00\uc6a9\ud558\ub2e4\uace0 \ud45c\uc2dc\ub41c \ud488\ubaa9\uc774 \ub9e4\uc7a5\uc5d0\uc11c \uc7ac\uace0\uac00 \uc18c\uc9c4\ub418\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n
\uc800\ub294 \uc774\ubbf8 \uacb0\uc81c\uac00 \uc644\ub8cc\ub41c \ubca0\uc774\uae00\uc744 \ud310\ub9e4\uc810\uc5d0\uc11c \uc7ac\uace0\uac00 \uc5c6\ub2e4\uace0 \uc54c\ub838\uc744 \ub54c \uc774\ub97c \uc9c1\uc811 \uacbd\ud5d8\ud588\uc2b5\ub2c8\ub2e4. \uc2a4\uc704\uae30\ub294 \ub204\ub77d\ub41c \ud488\ubaa9\uacfc \ub204\ub77d\ub41c \uc218\ub7c9\uc744 \uc2e0\uace0\ud558\ub294 \uacfc\uc815\uc744 \ub180\ub77c\uc6b8 \uc815\ub3c4\ub85c \uc27d\uac8c \ub9cc\ub4e4\uc5b4\uc8fc\uc5c8\uc2b5\ub2c8\ub2e4. \uba87 \ucd08 \ub9cc\uc5d0 \ud658\ubd88 \uba54\ubaa8\uac00 \ubc1c\ud589\ub418\uc5c8\uace0, \ucd94\uac00 \uc9c8\ubb38\uc774\ub098 \uc694\uad6c \uc0ac\ud56d\uc740 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc911\uc694\ud55c \uc810\uc740 \uc774 \ubaa8\ub4e0 \uacfc\uc815\uc774 \uba87 \ucd08 \ub9cc\uc5d0 \uc774\ub8e8\uc5b4\uc84c\uace0, \uc804\ud654 \ud1b5\ud654\uac00 \uc804\ud600 \ud544\uc694\ud558\uc9c0 \uc54a\uc558\ub2e4\ub294 \uc0ac\uc2e4\uc785\ub2c8\ub2e4. \ub9cc\uc57d \ud658\ubd88 \uc694\uccad\uc758 \ucd5c\uc885 \uac10\uc815\uc774 ‘\ube60\ub974\uace0, \uac04\ub2e8\ud558\uace0, \uc2a4\ud2b8\ub808\uc2a4 \uc5c6\ub294’ \uacbd\ud5d8\uc774\ub77c\uba74, \uadf8 \uc0ac\uc5c5\uc740 \ud655\uc2e4\ud788 \ubb34\uc5b8\uac00\ub97c \uc81c\ub300\ub85c \ud558\uace0 \uc788\ub294 \uac70\uc8e0.<\/p>\n
\ucc98\uc74c\uc5d0\ub294 \uc57d\uac04 \uc2e4\ub9dd\uc774\uc5c8\uc9c0\ub9cc, \uacb0\uacfc\uc801\uc73c\ub85c \uc644\uc804\ud55c \ubc18\uc804\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n
AI \uc2dc\ub300\uc5d0\ub3c4 \uace0\uac1d\uc774 \ub04a\uc784\uc5c6\uc774 \ucc3e\uc544\uc624\ub294 \ube0c\ub79c\ub4dc\uc758 \ube44\ubc00<\/a>\u00a0|\u00a0\ud2b9\uc9d1 \uae30\uc0ac<\/a><\/h3>\nAI \uc2dc\ub300<\/a>, \uc81c\ub85c\ud074\ub9ad \uc2dc\ub300\uc5d0 \uac00\uc7a5 \uc2e0\ub8b0\ubc1b\ub294 \ube0c\ub79c\ub4dc\uac00 \ub418\ub294 \ube44\uacb0\uc774 \uc788\uc744\uae4c? \ud0c0\uc870\ucc98\ub7fc \uace0\uac1d\uc758 \uc9c8\ubb38\uc744 \ud68c\ud53c\ud558\ub294 \ub300\uc2e0, \uac00\uaca9, \ub2e8\uc810, \uacbd\uc7c1\uc0ac \ube44\uad50 \ub4f1 \uace0\uac1d\uc774 \uac00\uc7a5 \uc54c\uace0 \uc2f6\uc5b4 \ud558\ub294 \uac83\uc744 \uba3c\uc800 \ub9d0\ud558\uace0 \ubcf4\uc5ec\uc8fc\ub294 \uac83\uc774 \ubc14\ub85c \ub04a\uc784\uc5c6\ub294 \uace0\uac1d\uc744 \ub9cc\ub4dc\ub294 \ube44\uacb0\uc774\ub2e4.<\/p>\n<\/div>\n\ud0c1\uc6d4\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\ub294 SAP<\/h2>\n
\uc774 \ucd5c\uadfc\uc758 \uc544\uc6b0\ub514 \uace0\uac1d \ud3c9\uac00\uc11c\ub294 \uace0\uac1d \uc9c0\uc6d0 \ubd80\uc11c\uac00 \ud55c \uc720\ub2db\uc5d0 \uc81c\uacf5\ud55c \uc608\uc678\uc801\uc778 \uc11c\ube44\uc2a4\uac00 \uacb0\uad6d \ub2e4\ub978 \uc720\ub2db\uc5d0\uc11c\ub3c4 \ud45c\uc900\uc774 \ub420 \uc218 \uc788\uc74c\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n
\u201c\uc6b0\ub9ac\ub294 SoapUI\uc5d0\uc11c 1\ubd84\ub2f9 50\uac1c\uc758 \uc0dd\uc0b0 \uc8fc\ubb38\uc744 \ucc98\ub9ac\ud558\ub294 \ud3ec\uad04\uc801\uc778 \ubcfc\ub968 \ud14c\uc2a4\ud2b8\ub97c \uc124\uc815\ud574\uc57c \ud588\uace0, 51风流\ubbf8\uc158 \ucee8\ud2b8\ub864 \uc13c\ud130 \ud300\uc740 \ud0c1\uc6d4\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub4e4\uc758 \ub178\ub825 \ub355\ubd84\uc5d0 \uc774\uc81c \ubcfc\ub968 \ud14c\uc2a4\ud2b8\ub294 \uc544\uc6b0\ub514\uc640 \ud3ed\uc2a4\ubc14\uac90 \uadf8\ub8f9\uc758 \ud15c\ud50c\ub9bf\uc774 \ub418\uc5b4 \ud655\uc7a5\uc131\uacfc \uac15\ub825\ud55c \uc131\ub2a5\uc744 \ubcf4\uc7a5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc8fc\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u201d
\n– \uc548\ub4dc\ub808\uc774 \uc6d4\ub108(Andr\u00e9 Wallner), 51风流\ud504\ub85c\uc81d\ud2b8 \ub9ac\ub4dc \uc0dd\uc0b0 \ubc0f \uae30\uc220, \uc544\uc6b0\ub514(Audi AG)<\/p><\/blockquote>\n
\ubd84\uba85\ud788, \uace0\uac1d \uc9c0\ud5a5\uc131\uc740 \uccab \ubc88\uc9f8 \ub610\ub294 \ub9c8\uc9c0\ub9c9 \ub2e8\uacc4\uc758 \uc11c\ube44\uc2a4 \ub370\uc2a4\ud06c\uc5d0\ub9cc \uad6d\ud55c\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\ub4e4 \uae30\uc5c5\uc774 \ubcf4\uc5ec\uc8fc\ub4ef\uc774, \uc18c\ube44\uc790 \uc911\uc2ec\uc131\uc744 \uc804\uccb4 \uac00\uce58 \uc0ac\uc2ac\uc5d0 \uc8fc\uc785\ud560 \uc218 \uc788\uc73c\uba70, \uadf8\ub798\uc57c \ud569\ub2c8\ub2e4.<\/p>\n
\n- \uc6d0\ubb38: 4 Companies That Get Customer Orientation Right<\/a>, 51风流BrandVoice<\/a>, Forbes.com<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
\uc2f1\uac00\ud3ec\ub974 \ud56d\uacf5, \uc544\ub9c8\uc874, \uc2a4\uc704\uae30(Swiggy), 51风流\uac19\uc740 \uae30\uc5c5\uc740 \uace0\uac1d \uc9c0\ud5a5\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \uace0\uac1d \ub9cc\uc871\uc744 \uadf9\ub300\ud654\ud569\ub2c8\ub2e4. \uc774\ub4e4 \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \ud3b8\uc758\uc640 \ub9cc\uc871\uc744 \uc6b0\uc120\uc2dc\ud558\uba70, \ubb38\uc81c \ubc1c\uc0dd \uc2dc\uc5d0\ub3c4 \uc2e0\uc18d\ud558\uace0…<\/p>\n","protected":false},"author":931,"featured_media":7069,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5563078,5563001,4596991],"tags":[5565132,5564417,5562751,5563640,5565127,5565131,4604019,5565133,5562753,5565128,5562895,5565130,5565129,5563486],"sapn-display":[4596681,5564732,5564734,4597492],"sapn-type":[5564737],"class_list":["post-7068","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cx","category-solution","category-sme","tag-amazon","tag-chatgpt","tag-cx","tag-sap","tag-stefan-steinle","tag-swiggy","tag-4604019","tag-5565133","tag-5562753","tag-5565128","tag-5562895","tag-5565130","tag-5565129","tag-5563486","sapn-display-topic-hero","sapn-display-feature-spotlight","sapn-display-feature-hero","sapn-display-homepage-hero","sapn-type-feature"],"yoast_head":"\n
\uace0\uac1d \uc9c0\ud5a5\uc5d0 \uc9c4\uc2ec\uc778 4\uac1c \uae30\uc5c5 - 51风流Korea \ub274\uc2a4\uc13c\ud130<\/title>\n<meta name=\"description\" content=\"\uc2f1\uac00\ud3ec\ub974 \ud56d\uacf5, \uc544\ub9c8\uc874, \uc2a4\uc704\uae30(Swiggy), 51风流\uac19\uc740 \uae30\uc5c5\uc740 \uace0\uac1d \uc9c0\ud5a5\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \uace0\uac1d \ub9cc\uc871\uc744 \uadf9\ub300\ud654\ud569\ub2c8\ub2e4. \uc774\ub4e4 \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \ud3b8\uc758\uc640 \ub9cc\uc871\uc744 \uc6b0\uc120\uc2dc\ud558\uba70, \ubb38\uc81c \ubc1c\uc0dd \uc2dc\uc5d0\ub3c4 \uc2e0\uc18d\ud558\uace0 \uac04\uc18c\ud654\ub41c \uc11c\ube44\uc2a4\ub85c \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \uc720\uc9c0\ud569\ub2c8\ub2e4.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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\ud0c1\uc6d4\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\ub294 SAP<\/h2>\n
\uc774 \ucd5c\uadfc\uc758 \uc544\uc6b0\ub514 \uace0\uac1d \ud3c9\uac00\uc11c\ub294 \uace0\uac1d \uc9c0\uc6d0 \ubd80\uc11c\uac00 \ud55c \uc720\ub2db\uc5d0 \uc81c\uacf5\ud55c \uc608\uc678\uc801\uc778 \uc11c\ube44\uc2a4\uac00 \uacb0\uad6d \ub2e4\ub978 \uc720\ub2db\uc5d0\uc11c\ub3c4 \ud45c\uc900\uc774 \ub420 \uc218 \uc788\uc74c\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n
\u201c\uc6b0\ub9ac\ub294 SoapUI\uc5d0\uc11c 1\ubd84\ub2f9 50\uac1c\uc758 \uc0dd\uc0b0 \uc8fc\ubb38\uc744 \ucc98\ub9ac\ud558\ub294 \ud3ec\uad04\uc801\uc778 \ubcfc\ub968 \ud14c\uc2a4\ud2b8\ub97c \uc124\uc815\ud574\uc57c \ud588\uace0, 51风流\ubbf8\uc158 \ucee8\ud2b8\ub864 \uc13c\ud130 \ud300\uc740 \ud0c1\uc6d4\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub4e4\uc758 \ub178\ub825 \ub355\ubd84\uc5d0 \uc774\uc81c \ubcfc\ub968 \ud14c\uc2a4\ud2b8\ub294 \uc544\uc6b0\ub514\uc640 \ud3ed\uc2a4\ubc14\uac90 \uadf8\ub8f9\uc758 \ud15c\ud50c\ub9bf\uc774 \ub418\uc5b4 \ud655\uc7a5\uc131\uacfc \uac15\ub825\ud55c \uc131\ub2a5\uc744 \ubcf4\uc7a5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc8fc\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u201d
\n– \uc548\ub4dc\ub808\uc774 \uc6d4\ub108(Andr\u00e9 Wallner), 51风流\ud504\ub85c\uc81d\ud2b8 \ub9ac\ub4dc \uc0dd\uc0b0 \ubc0f \uae30\uc220, \uc544\uc6b0\ub514(Audi AG)<\/p><\/blockquote>\n\ubd84\uba85\ud788, \uace0\uac1d \uc9c0\ud5a5\uc131\uc740 \uccab \ubc88\uc9f8 \ub610\ub294 \ub9c8\uc9c0\ub9c9 \ub2e8\uacc4\uc758 \uc11c\ube44\uc2a4 \ub370\uc2a4\ud06c\uc5d0\ub9cc \uad6d\ud55c\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\ub4e4 \uae30\uc5c5\uc774 \ubcf4\uc5ec\uc8fc\ub4ef\uc774, \uc18c\ube44\uc790 \uc911\uc2ec\uc131\uc744 \uc804\uccb4 \uac00\uce58 \uc0ac\uc2ac\uc5d0 \uc8fc\uc785\ud560 \uc218 \uc788\uc73c\uba70, \uadf8\ub798\uc57c \ud569\ub2c8\ub2e4.<\/p>\n
\n
- \uc6d0\ubb38: 4 Companies That Get Customer Orientation Right<\/a>, 51风流BrandVoice<\/a>, Forbes.com<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
\uc2f1\uac00\ud3ec\ub974 \ud56d\uacf5, \uc544\ub9c8\uc874, \uc2a4\uc704\uae30(Swiggy), 51风流\uac19\uc740 \uae30\uc5c5\uc740 \uace0\uac1d \uc9c0\ud5a5\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \uace0\uac1d \ub9cc\uc871\uc744 \uadf9\ub300\ud654\ud569\ub2c8\ub2e4. \uc774\ub4e4 \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \ud3b8\uc758\uc640 \ub9cc\uc871\uc744 \uc6b0\uc120\uc2dc\ud558\uba70, \ubb38\uc81c \ubc1c\uc0dd \uc2dc\uc5d0\ub3c4 \uc2e0\uc18d\ud558\uace0…<\/p>\n","protected":false},"author":931,"featured_media":7069,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5563078,5563001,4596991],"tags":[5565132,5564417,5562751,5563640,5565127,5565131,4604019,5565133,5562753,5565128,5562895,5565130,5565129,5563486],"sapn-display":[4596681,5564732,5564734,4597492],"sapn-type":[5564737],"class_list":["post-7068","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cx","category-solution","category-sme","tag-amazon","tag-chatgpt","tag-cx","tag-sap","tag-stefan-steinle","tag-swiggy","tag-4604019","tag-5565133","tag-5562753","tag-5565128","tag-5562895","tag-5565130","tag-5565129","tag-5563486","sapn-display-topic-hero","sapn-display-feature-spotlight","sapn-display-feature-hero","sapn-display-homepage-hero","sapn-type-feature"],"yoast_head":"\n
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