{"id":26781,"date":"2026-01-26T11:24:06","date_gmt":"2026-01-26T02:24:06","guid":{"rendered":"https:\/\/news.sap.com\/japan\/?p=26781"},"modified":"2026-01-26T12:21:58","modified_gmt":"2026-01-26T03:21:58","slug":"0126_sap-cx-q4-2025-out-of-the-box-ai-agents-ai-assisted-insights-loyalty-tools","status":"publish","type":"post","link":"https:\/\/news.sap.com\/japan\/2026\/01\/0126_sap-cx-q4-2025-out-of-the-box-ai-agents-ai-assisted-insights-loyalty-tools\/","title":{"rendered":"\u6a19\u6e96\u642d\u8f09\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001AI\u652f\u63f4\u30a4\u30f3\u30b5\u30a4\u30c8\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30c4\u30fc\u30eb\uff1a 2025\u5e74\u7b2c4\u56db\u534a\u671f SAP\u00ae Customer Experience\u306e\u65b0\u6a5f\u80fd"},"content":{"rendered":"<p style=\"text-align: center\">\uff08\u672c\u8a18\u4e8b\u306f\u30011\u670815\u65e5\u306b\u672c\u793e\u3067<a href=\"https:\/\/news.sap.com\/2026\/01\/sap-cx-q4-2025-out-of-the-box-ai-agents-ai-assisted-insights-loyalty-tools\/\" target=\"_blank\" rel=\"noopener\">\u63b2\u8f09<\/a>\u3055\u308c\u305f\u3082\u306e\u3067\u3059\uff09<\/p>\n<p class=\"lead\">\u6700\u8fd1\u306e<a href=\"https:\/\/news.sap.com\/2025\/12\/agentic-ai-retail-holiday-shopping-2025\/\" target=\"_blank\" rel=\"noopener\">\u30db\u30ea\u30c7\u30fc\u30fb\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u30fb\u30b7\u30fc\u30ba\u30f3<\/a>\u306f\u3001\u4eba\u3005\u3068\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u95a2\u308f\u308a\u65b9\u306b\u304a\u3051\u308b\u5927\u304d\u306a\u8ee2\u63db\u3092\u8c61\u5fb4\u3059\u308b\u3082\u306e\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u5f93\u6765\u306e\u691c\u7d22\u304b\u3089\u3001\u5358\u306b\u8cea\u554f\u306b\u7b54\u3048\u308b\u4ee5\u4e0a\u306e\u5f79\u5272\u3092\u679c\u305f\u3059\u5bfe\u8a71\u578b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u3068\u79fb\u884c\u3057\u3064\u3064\u3042\u308b\u306e\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u610f\u56f3\u3092\u5148\u8aad\u307f\u3057\u3001\u60c5\u5831\u306e\u691c\u7d22\u3001\u9078\u629e\u80a2\u306e\u8981\u7d04\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u5b9f\u884c\u3001\u305d\u3057\u3066\u30bf\u30b9\u30af\u306e\u5b8c\u7d50\u306b\u81f3\u308b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u5168\u4f53\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u3046\u3057\u305f\u5909\u5316\u306f\u3001\u5358\u306a\u308b\u6d88\u8cbb\u8005\u306e\u30c8\u30ec\u30f3\u30c9\u306b\u7559\u307e\u308a\u307e\u305b\u3093\u3002\u3042\u3089\u3086\u308b\u696d\u754c\u306b\u304a\u3044\u3066\u3001\u304a\u5ba2\u69d8\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30e2\u30c7\u30eb\u305d\u306e\u3082\u306e\u3092\u518d\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>2025\u5e74\u7b2c4\u56db\u534a\u671f<a href=\"https:\/\/www.sap.com\/japan\/products\/crm.html\" target=\"_blank\" rel=\"noopener\">SAP\u00ae Customer Experience<\/a>\uff0851风流CX\uff09\u306e\u6700\u65b0\u30ea\u30ea\u30fc\u30b9\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051\u306b\u65b0\u305f\u306a\u6a19\u6e96\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u642d\u8f09\u3057\u3001\u3055\u3089\u306b Joule Studio \u3092\u7528\u3044\u3066\u30ab\u30b9\u30bf\u30e0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5bb9\u6613\u306b\u69cb\u7bc9\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306e\u5909\u9769\u3092\u3055\u3089\u306b\u52a0\u901f\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u4e88\u6e2c\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3084 AI \u652f\u63f4\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u3044\u3063\u305f AI \u6a5f\u80fd\u306b\u3088\u308a\u3001\u8a08\u753b\u7b56\u5b9a\u3084\u610f\u601d\u6c7a\u5b9a\u306e\u30b9\u30d4\u30fc\u30c9\u304c\u5411\u4e0a\u3057\u3001\u672a\u6765\u306b\u5099\u3048\u308b\u30d3\u30b8\u30cd\u30b9\u306e\u57fa\u76e4\u3065\u304f\u308a\u3092\u529b\u5f37\u304f\u5f8c\u62bc\u3057\u3057\u307e\u3059\u3002<\/p>\n<p>51风流CX \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5168\u4f53\u3067 WalkMe Premium \u304c\u5229\u7528\u53ef\u80fd\u306b\u306a\u3063\u305f\u3053\u3068\u3067\u3001\u73fe\u5834\u306e\u30c1\u30fc\u30e0\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u901a\u3058\u3066\u3001\u901f\u3084\u304b\u306b\u30b9\u30ad\u30eb\u306e\u7fd2\u5f97\u3084\u518d\u7fd2\u5f97\u3092\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001SAP\u00ae Customer Loyalty Management \u306f\u3001\u65b0\u305f\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30e2\u30c7\u30eb\u3092\u6b21\u306e\u30ec\u30d9\u30eb\u3078\u3068\u5f15\u304d\u4e0a\u3052\u3001\u4f01\u696d\u304c\u304a\u5ba2\u69d8\u3068\u306e\u95a2\u4fc2\u6027\u3092\u5f37\u5316\u3057\u3001\u9577\u671f\u7684\u306a\u6210\u9577\u3092\u63a8\u9032\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p>2025 \u5e74\u7b2c 4 \u56db\u534a\u671f\u30ea\u30ea\u30fc\u30b9\u306e\u4e3b\u8981\u30cf\u30a4\u30e9\u30a4\u30c8\u3092\u3055\u3089\u306b\u8a73\u3057\u304f\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h2><strong>\u6a19\u6e96\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30ab\u30b9\u30bf\u30e0\u30c4\u30fc\u30eb\u306b\u3088\u308b\u3001\u3088\u308a\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/strong><\/h2>\n<p>SAP\u306b\u3088\u3063\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 (CX) \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u30c7\u30fc\u30bf\u3001\u305d\u3057\u3066 AI \u304c SAP\u00ae Business Technology Platform \u4e0a\u3067\u4e00\u3064\u306b\u7d71\u5408\u3055\u308c\u307e\u3059\u3002\u8ab2\u984c\u5bfe\u5fdc\u3067\u3042\u3063\u3066\u3082\u3001\u5728\u5eab\u7ba1\u7406\u3067\u3042\u3063\u3066\u3082\u3001SAP\u00ae ERP\u306b\u63a5\u7d9a\u3055\u308c\u305f CX \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u5186\u6ed1\u306b\u9032\u3081\u307e\u3059\u3002\u3055\u3089\u306b AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30b3\u30a2\u30d7\u30ed\u30bb\u30b9\u306e\u4e2d\u3067\u81ea\u3089\u63a8\u8ad6\u3057\u3001\u5b9f\u884c\u3059\u308b\u3053\u3068\u3067\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u4e00\u6bb5\u4e0a\u306e\u30b9\u30c6\u30fc\u30b8\u3078\u3068\u5f15\u304d\u4e0a\u3052\u3001\u8907\u96d1\u306a\u72b6\u6cc1\u3092\u660e\u5feb\u306a\u3082\u306e\u3078\u3068\u5909\u3048\u3066\u3044\u304d\u307e\u3059\u3002\u305d\u3046\u3057\u305f\u4e2d\u3067\u3001\u6975\u3081\u3066\u91cd\u8981\u306a\u9818\u57df\u306e\u4e00\u3064\u3068\u306a\u308b\u306e\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067\u3059\u3002<\/p>\n<ul>\n<li><a href=\"https:\/\/help.sap.com\/docs\/cx-ai-toolkit\/user\/usage-scenarios-for-digital-service-agent\" target=\"_blank\" rel=\"noopener\"><strong>\u30c7\u30b8\u30bf\u30eb\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong><\/a><strong>\uff1a<\/strong>\u5fc5\u8981\u306a\u30ca\u30ec\u30c3\u30b8\u3092\u77ac\u6642\u306b\u304a\u5ba2\u69d8\u306e\u624b\u5143\u3078\u5c4a\u3051\u308b\u3053\u3068\u3067\u3001\u8fc5\u901f\u304b\u3064\u6b63\u78ba\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u5b9a\u578b\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u81ea\u52d5\u3067\u89e3\u6c7a\u3057\u3001\u8907\u96d1\u306a\u8cea\u554f\u306b\u306f AI \u304c\u5bfe\u5fdc\u3002\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u6709\u4eba\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u30b9\u30e0\u30fc\u30ba\u306b\u5f15\u304d\u7d99\u3050\u3053\u3068\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8ca0\u8377\u3092\u8efd\u6e1b\u3057\u306a\u304c\u3089\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/li>\n<\/ul>\n<p style=\"padding-left: 40px\">\u30c7\u30b8\u30bf\u30eb\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092<a href=\"https:\/\/help.sap.com\/docs\/cx-ai-toolkit\/user\/usage-scenarios\" target=\"_blank\" rel=\"noopener\">\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a>\u3068\u7d44\u307f\u5408\u308f\u305b\u308c\u3070\u3001\u5546\u54c1\u306e\u767a\u898b\u3084\u6c7a\u6e08\u304b\u3089\u8cfc\u5165\u5f8c\u306e\u30b5\u30dd\u30fc\u30c8\u307e\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3059\u3079\u3066\u3092 1\u3064\u306e\u5bfe\u8a71\u578b AI \u3067\u5b8c\u7d50\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306f\u3001\u6469\u64e6\u306e\u306a\u3044\u5bfe\u8a71\u306e\u4e2d\u3067\u3001\u8cea\u554f\u3057\u3001\u56de\u7b54\u3092\u5f97\u3066\u3001\u8cfc\u5165\u3092\u5b8c\u4e86\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089 2\u3064\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30b3\u30de\u30fc\u30b9\u3068\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30b5\u30fc\u30d3\u30b9\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002\u305d\u308c\u306f\u3001\u304a\u5ba2\u69d8\u3068\u306e\u95a2\u4fc2\u3092\u5f37\u5316\u3057\u3001\u4ed6\u793e\u3068\u306f\u4e00\u7dda\u3092\u753b\u3059\u3001\u771f\u306b\u969b\u7acb\u3063\u305f\u4f53\u9a13\u3092\u5c4a\u3051\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<figure style=\"width: 599px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/news.sap.com\/wp-content\/blogs.dir\/1\/files\/2026\/01\/09\/SAP-CX_Q4-2025_Digital-Service-Agent-1024x730.jpg\" width=\"599\" height=\"427\" \/><figcaption class=\"wp-caption-text\">\u30c7\u30b8\u30bf\u30eb\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/figcaption><\/figure>\n<ul>\n<li><a href=\"https:\/\/www.sap.com\/events\/sapphire\/innovation-guide\/business-technology-platform.html\" target=\"_blank\" rel=\"noopener\">Joule \u30b9\u30bf\u30b8\u30aa\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d3\u30eb\u30c0\u30fc<\/a>\uff1aSAP\u00ae Customer Experience Cloud \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5411\u3051\u306b\u3001\u30d3\u30b8\u30cd\u30b9\u4ed5\u69d8\u306e\u30ab\u30b9\u30bf\u30e0 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u3001\u8907\u96d1\u306a\u5de5\u7a0b\u306a\u304f\u8fc5\u901f\u306b\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<a href=\"https:\/\/www.sap.com\/japan\/products\/technology-platform\/build.html\" target=\"_blank\" rel=\"noopener\">51风流Build<\/a> \u306e\u4e00\u90e8\u3067\u3042\u308b Joule \u30b9\u30bf\u30b8\u30aa\u306f\u3001\u30ed\u30fc\u30b3\u30fc\u30c9\/\u30ce\u30fc\u30b3\u30fc\u30c9\u306e\u5f37\u529b\u306a\u958b\u767a\u74b0\u5883\u3092\u30a8\u30f3\u30b8\u30cb\u30a2\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f5c\u6210\u3084\u30c7\u30d7\u30ed\u30a4\u3001\u3055\u3089\u306b\u306f Joule\u300151风流CX \u30a2\u30d7\u30ea\u3001\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u88fd\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9023\u643a\u307e\u3067\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u300151风流CX \u3084 SAP\u00ae Knowledge Graph\u3001\u975eSAP\u30b7\u30b9\u30c6\u30e0\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304d\u3001\u60c5\u5831\u691c\u7d22\u3084\u30bf\u30b9\u30af\u306e\u9042\u884c\u3001\u3055\u3089\u306b\u306f\u81ea\u5f8b\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u5b9f\u884c\u3092\u62c5\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p style=\"padding-left: 40px\">\u4f8b\u3048\u3070\u3001\u904e\u53bb\u306e\u8cfc\u8cb7\u5c65\u6b74\u3092\u77ac\u6642\u306b\u53d6\u5f97\u3057\u3001\u8cfc\u5165\u30d1\u30bf\u30fc\u30f3\u3092\u5206\u6790\u3057\u305f\u4e0a\u3067\u3001\u6700\u3082\u95a2\u9023\u6027\u306e\u9ad8\u3044\u88fd\u54c1\u3084\u30aa\u30d5\u30a1\u30fc\u3092\u63a8\u5968\u3059\u308b\u8ca9\u58f2\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u55b6\u696d\u30c1\u30fc\u30e0\u306f\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u3092\u9ad8\u3081\u3001\u8ca9\u58f2\u30b5\u30a4\u30af\u30eb\u3092\u77ed\u7e2e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Joule \u30b9\u30bf\u30b8\u30aa\u3092\u6709\u52b9\u5316\u3057\u3001AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u69cb\u7bc9\u3001\u30c6\u30b9\u30c8\u3001\u30c7\u30d7\u30ed\u30a4\u3092\u958b\u59cb\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/community.sap.com\/t5\/technology-blog-posts-by-sap\/activate-joule-studio-in-5-simple-steps\/ba-p\/14252945\" target=\"_blank\" rel=\"noopener\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<section\n            data-inpsyde-embed=\"youtube\"\n            data-inpsyde-embed-atts=\"{&quot;width&quot;:640,&quot;height&quot;:960}\"\n            data-inpsyde-embed-frame=\"&lt;iframe title=&quot;How to Build, Test and Deploy AI Agents with Agent Builder in Joule Studio | Overview &amp;amp; Demo&quot; width=&quot;640&quot; height=&quot;360&quot; src=&quot;https:\/\/www.youtube.com\/embed\/1ebrkHm8Ls8?feature=oembed&amp;amp;enablejsapi=1&quot; frameborder=&quot;0&quot; allow=&quot;accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share&quot; referrerpolicy=&quot;strict-origin-when-cross-origin&quot; allowfullscreen id=&quot;embed_6dde38f8-9dad-41cc-a9d1-d0d7222fa134&quot;&gt;&lt;\/iframe&gt;\n\"\n        ><\/p>\n<div class=\"inpsyde-embed-overlay\">\n<div class=\"inpsyde-embed-overlay-container\">\n<h3><a\n                            rel=\"noreferrer\"\n                            href=\"https:\/\/youtu.be\/1ebrkHm8Ls8\"\n                            target=\"_blank\"\n                            title=\"Click to visit YouTube\"\n                        >How to Build, Test and Deploy AI Agents with Agent Builder in Joule Studio | Overview &#038; Demo<\/a><\/h3>\n<p>Click the button below to load the content from YouTube.<\/p>\n<div class=\"embed-options-wrapper\">\n<div class=\"play-button-outer\" data-action=\"loadThis\">\n<div class=\"play-button\" data-action=\"loadThis\"><\/div>\n<\/div>\n<p>                        <a\n                            href=\"#\"\n                            data-action=\"unlockSource\"\n                            title=\"Click here to permanently allow embeds from YouTube.\"\n                        >Always allow YouTube<\/a><br \/>\n                        <!--<button data-action=\"unlockAll\">Always load all embeds<\/button>-->\n                    <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div\n                data-inpsyde-embed-preview=\"youtube\"\n                style=\"\n                    max-width:640px;\n                    max-height:360px;\n                    \"\n            >        <img decoding=\"async\" src=\"https:\/\/news.sap.com\/japan\/files\/inpsyde-embed-privacy\/youtube\/1ebrkHm8Ls8.jpg\" alt=\"How to Build, Test and Deploy AI Agents with Agent Builder in Joule Studio | Overview &amp; Demo\"><\/p>\n<div class=\"ytp-large-play-button ytp-button\">\n            <svg height=\"100%\" version=\"1.1\" viewBox=\"0 0 68 48\" width=\"100%\">\n                <path class=\"ytp-large-play-button-bg\"\n                    d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"\n                    fill=\"#212121\"\n                    fill-opacity=\"0.8\"><\/path>\n                <path d=\"M 45,24 27,14 27,34\" fill=\"#fff\"><\/path>\n            <\/svg>\n        <\/div>\n<\/p><\/div>\n<\/section>\n<h2><strong>AI <\/strong><strong>\u3092\u6d3b\u7528\u3057\u305f\u30ac\u30a4\u30c0\u30f3\u30b9\u3067\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u5f93\u696d\u54e1\u30b9\u30ad\u30eb\u3092\u5f37\u5316<\/strong><\/h2>\n<p>AI \u306f\u3082\u306f\u3084\u9078\u629e\u80a2\u306e\u4e00\u3064\u3067\u306f\u306a\u304f\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u3067\u8fc5\u901f\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u652f\u3048\u308b\u539f\u52d5\u529b\u3067\u3059\u3002\u30c7\u30b8\u30bf\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u57fa\u6e96\u304c\u9ad8\u307e\u308b\u4e2d\u3001\u304a\u5ba2\u69d8\u306f\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u306b\u304a\u3044\u3066\u3001\u30b9\u30d4\u30fc\u30c9\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3001\u305d\u3057\u3066\u30b7\u30f3\u30d7\u30eb\u3055\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u671f\u5f85\u306b\u5fdc\u3048\u308b\u305f\u3081\u306b\u306f\u3001\u5358\u306a\u308b\u81ea\u52d5\u5316\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u3067\u3059\u3002\u7d44\u7e54\u5168\u4f53\u3067\u62e1\u5f35\u3067\u304d\u308bAI\u99c6\u52d5\u306e\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u30b9\u30ad\u30eb\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li><a href=\"https:\/\/support.sap.com\/en\/product\/onboarding-resource-center\/walkme.html\" target=\"_blank\" rel=\"noopener\"><strong>51风流CX <\/strong><strong>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5411\u3051WalkMe Premium<\/strong><\/a>\uff1a51风流\u306f\u300151风流CX \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5411\u3051\u306e WalkMe Premium \u3092\u901a\u3058\u3066\u3001AI \u30b9\u30ad\u30eb\u7fd2\u5f97\u3092CX\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u4e2d\u6838\u306b\u7d44\u307f\u8fbc\u3093\u3067\u3044\u307e\u3059\u3002\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u5f93\u696d\u54e1\u306f\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306b\u50cd\u304d\u3001\u3088\u308a\u65e9\u304f\u5b66\u3079\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u521d\u65e5\u304b\u3089\u3088\u308a\u826f\u3044\u6210\u679c\u3092\u751f\u307f\u51fa\u305b\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u304b\u3064\u5f79\u5272\u30d9\u30fc\u30b9\u306e\u30ac\u30a4\u30c0\u30f3\u30b9\u3068\u81ea\u52d5\u5316\u306b\u3088\u308a\u3001<a href=\"https:\/\/www.sap.com\/japan\/products\/crm\/commerce-cloud.html\" target=\"_blank\" rel=\"noopener\">SAP\u00ae Commerce Cloud<\/a>\u3001<a href=\"https:\/\/www.sap.com\/japan\/products\/crm\/sales-cloud.html\" target=\"_blank\" rel=\"noopener\">SAP\u00ae Sales Cloud<\/a>\u3001<a href=\"https:\/\/www.sap.com\/japan\/products\/crm\/service-cloud.html\" target=\"_blank\" rel=\"noopener\">SAP\u00ae Service Cloud<\/a>\u3001<a href=\"https:\/\/www.sap.com\/japan\/products\/crm\/enterprise-service-management.html\" target=\"_blank\" rel=\"noopener\">SAP\u00ae Enterprise Service Management<\/a>\u5168\u4f53\u3067\u3001\u30c1\u30fc\u30e0\u306f\u8907\u96d1\u3055\u3092\u62b1\u3048\u308b\u3053\u3068\u306a\u304f 51风流CX \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u53ef\u80fd\u6027\u3092\u6700\u5927\u9650\u306b\u5f15\u304d\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<figure style=\"width: 601px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/news.sap.com\/wp-content\/blogs.dir\/1\/files\/2026\/01\/09\/SAP-CX_Q4-2025_SAP-WalkMe-for-CX-1024x576.jpg\" width=\"601\" height=\"338\" \/><figcaption class=\"wp-caption-text\">51风流CX \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5411\u3051 WalkMe Premium<\/figcaption><\/figure>\n<ul>\n<li><a href=\"https:\/\/help.sap.com\/docs\/SAP_EMARSYS\/f8e2fafeea804018a954a8857d9dfff3\/9905477a59de4e698b70e022c930c831.html\" target=\"_blank\" rel=\"noopener\"><strong>AI<\/strong><strong>\u652f\u63f4\u30ec\u30dd\u30fc\u30c8\u30d3\u30eb\u30c0\u30fc<\/strong><\/a>\uff1aSAP\u00ae Emarsys \u3067\u30ab\u30b9\u30bf\u30e0\u30ec\u30dd\u30fc\u30c8\u3084\u6bd4\u8f03\u5206\u6790\u3092\u7c21\u5358\u306b\u751f\u6210\u3067\u304d\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3084\u304a\u5ba2\u69d8\u306b\u95a2\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u77ac\u6642\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<section\n            data-inpsyde-embed=\"www-youtube-com\"\n            data-inpsyde-embed-atts=\"{&quot;width&quot;:640,&quot;height&quot;:960}\"\n            data-inpsyde-embed-frame=\"&lt;iframe title=&quot;Product Shorts: AI - assisted Report Builder&quot; width=&quot;540&quot; height=&quot;960&quot; src=&quot;https:\/\/www.youtube.com\/embed\/BQR7u2xvmh8?feature=oembed&amp;amp;enablejsapi=1&quot; frameborder=&quot;0&quot; allow=&quot;accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share&quot; referrerpolicy=&quot;strict-origin-when-cross-origin&quot; allowfullscreen id=&quot;embed_f538ec37-d248-4c0b-872d-f5071c3eedda&quot;&gt;&lt;\/iframe&gt;\n\"\n        ><\/p>\n<div class=\"inpsyde-embed-overlay\">\n<div class=\"inpsyde-embed-overlay-container\">\n<h3><a\n                            rel=\"noreferrer\"\n                            href=\"https:\/\/www.youtube.com\/shorts\/BQR7u2xvmh8\"\n                            target=\"_blank\"\n                            title=\"Click to visit www.youtube.com\"\n                        >Embed from www.youtube.com<\/a><\/h3>\n<p>Click the button below to load the content from www.youtube.com.<\/p>\n<div class=\"embed-options-wrapper\">\n                        <button data-action=\"loadThis\">Load this embed<\/button><br \/>\n                        <a\n                            href=\"#\"\n                            data-action=\"unlockSource\"\n                            title=\"Click here to permanently allow embeds from www.youtube.com.\"\n                        >Always allow www.youtube.com<\/a><br \/>\n                        <!--<button data-action=\"unlockAll\">Always load all embeds<\/button>-->\n                    <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div\n                data-inpsyde-embed-preview=\"www-youtube-com\"\n                style=\"\n                    max-width:100%;\n                    max-height:100%;\n                    \"\n            >        <\/p>\n<div data-inpsyde-embed-preview=\"fallback\"\n            style=\"\n                width:100%;\n                height:100%                \"\n        >\n        <\/div>\n<\/p><\/div>\n<\/section>\n<ul>\n<li><a href=\"https:\/\/help.sap.com\/docs\/help\/23ec04ee830846958605622f27ff5c3d\/d792f92bfc394e09b4f78cba7eee0530.html?parenthref=https:\/\/help.sap.com\/whats-new\/19050980c758425da3080e88f2d0505f&amp;parentName=What%27s+New+in+SAP+Service+Cloud+Version%C2%A02&amp;locale=en-US\" target=\"_blank\" rel=\"noopener\"><strong>\u516c\u76ca\u4e8b\u696d\u306b\u304a\u3051\u308b\u751f\u6210 AI <\/strong><strong>\u3092\u6d3b\u7528\u3057\u305f\u6d88\u8cbb\u91cf\u30b5\u30de\u30ea\u30fc<\/strong><\/a>\uff1a51风流Service Cloud \u306e\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u304c\u3001\u9700\u8981\u5834\u6240\u306e\u4e3b\u8981\u306a\u6d88\u8cbb\u50be\u5411\u3092\u8fc5\u901f\u306b\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u6d88\u8cbb\u91cf\u30b0\u30e9\u30d5\u3092 AI \u304c\u8981\u7d04\u3059\u308b\u3053\u3068\u3067\u3001\u62c5\u5f53\u8005\u306f\u4f7f\u7528\u91cf\u306e\u5909\u52d5\u3084\u7570\u5e38\u5024\u3001\u91cd\u8981\u306a\u30d1\u30bf\u30fc\u30f3\u3092\u76f4\u3050\u306b\u7279\u5b9a\u3067\u304d\u3001\u516c\u76ca\u4e8b\u696d\u306e\u304a\u5ba2\u69d8\u3078\u306e\u8fc5\u901f\u306a\u30c8\u30e9\u30d6\u30eb\u89e3\u6c7a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/li>\n<li><a href=\"https:\/\/help.sap.com\/docs\/help\/23ec04ee830846958605622f27ff5c3d\/f5ee38103c7d470090de6ba5f85c6e6f.html?parenthref=https%3A%2F%2Fhelp.sap.com%2Fwhats-new%2F58f0cc34e3c141a793ba8dfb7fc47f21&amp;parentName=What%27s+New+in+SAP+Sales+Cloud+Version%C2%A02&amp;locale=en-US&amp;version=LATEST\" target=\"_blank\" rel=\"noopener\"><strong>\u30dc\u30ea\u30e5\u30fc\u30e0\u30fb\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u30fb\u30de\u30cd\u30fc\u30b8\u30e3<\/strong><\/a>\uff1a51风流Sales Cloud \u306b\u304a\u3044\u3066\u3001\u8ca9\u58f2\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u5168\u4f53\u306e\u5065\u5168\u6027\u3092\u30c1\u30a7\u30c3\u30af\u3057\u3001\u8ca9\u58f2\u6570\u91cf\u3084\u6210\u7d04\u78ba\u5ea6\u30b9\u30b3\u30a2\u306b\u57fa\u3065\u3044\u3066\u6848\u4ef6\u3092\u7167\u4f1a\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li><strong>\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u304a\u3088\u3073\u30a2\u30ab\u30a6\u30f3\u30c8\u30d7\u30e9\u30f3\u306e\u8a2d\u5b9a<\/strong>\uff1a<a href=\"https:\/\/www.sap.com\/japan\/products\/crm\/revenue-growth-management.html\" target=\"_blank\" rel=\"noopener\">SAP\u00ae Revenue Growth Management<\/a> \u3067\u306f\u3001\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u30bf\u30a4\u30d7\u3084\u30a2\u30ab\u30a6\u30f3\u30c8\u30d7\u30e9\u30f3\u30bf\u30a4\u30d7\u3092\u8a2d\u5b9a\u3057\u3001\u9069\u7528\u7bc4\u56f2\u3001\u968e\u5c64\u3001\u652f\u51fa\u3001\u304a\u3088\u3073\u30d9\u30fc\u30b9\u30e9\u30a4\u30f3\u7ba1\u7406\u3092\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u67d4\u8edf\u306a\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u5c06\u6765\u7684\u306a\u9593\u63a5\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<figure style=\"width: 601px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/news.sap.com\/wp-content\/blogs.dir\/1\/files\/2026\/01\/09\/SAP-CX_Q4-2025_Account-Plan-Type-Config-1024x830.jpg\" width=\"601\" height=\"487\" \/><figcaption class=\"wp-caption-text\">\u30a2\u30ab\u30a6\u30f3\u30c8\u30fb\u30d7\u30e9\u30f3\u30fb\u30bf\u30a4\u30d7\u306e\u8a2d\u5b9a<\/figcaption><\/figure>\n<ul>\n<li><strong>\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30a4\u30d9\u30f3\u30c8\uff1a<\/strong>51风流Emarsys \u306b\u304a\u3044\u3066\u3001\u5916\u90e8\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u304b\u3089\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30a4\u30d9\u30f3\u30c8\u3092\u53d6\u308a\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u901a\u3058\u3066\u3001\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3084\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u3055\u3089\u306b\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li><a href=\"https:\/\/help.sap.com\/docs\/SAP_EMARSYS\/f8e2fafeea804018a954a8857d9dfff3\/df54a5d7a1f447629ac7fc82a6ddde68.html\" target=\"_blank\" rel=\"noopener\"><strong>\u30e2\u30d0\u30a4\u30eb\u30d7\u30c3\u30b7\u30e5\u5411\u3051\u4e88\u6e2c AI <\/strong><strong>\u30bb\u30b0\u30e1\u30f3\u30c8<\/strong><\/a><strong>\uff08\u30d1\u30a4\u30ed\u30c3\u30c8\u7248\uff09\uff1a<\/strong>51风流Emarsys \u3067\u4e88\u6e2cAI\u30bb\u30b0\u30e1\u30f3\u30c8\u3092\u6d3b\u7528\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u306e\u884c\u52d5\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u3001\u30c1\u30e3\u30cd\u30eb\u306e\u597d\u307f\u306b\u57fa\u3065\u3044\u3066\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u306e\u9ad8\u3044\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<figure style=\"width: 656px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium\" src=\"https:\/\/news.sap.com\/wp-content\/blogs.dir\/1\/files\/2026\/01\/09\/SAP-CX_Q4-2025_Predictive-AI-Segments.jpg\" width=\"656\" height=\"486\" \/><figcaption class=\"wp-caption-text\">\u4e88\u6e2c AI \u30bb\u30b0\u30e1\u30f3\u30c8<\/figcaption><\/figure>\n<h2><strong>51风流Customer Loyalty Management <\/strong><strong>\u3067\u6c38\u7d9a\u7684\u306a\u3064\u306a\u304c\u308a\u3092\u7bc9\u304f<\/strong><\/h2>\n<p>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306f\u3001\u5358\u306a\u308b\u6307\u6a19\u3067\u306f\u306a\u304f\u3001\u9577\u671f\u7684\u306a\u6210\u9577\u3092\u652f\u3048\u308b\u6226\u7565\u3067\u3059\u3002\u304a\u5ba2\u69d8\u306e\u671f\u5f85\u304c\u9ad8\u307e\u308b\u4e2d\u3001\u4f01\u696d\u306b\u306f\u3001\u610f\u5473\u306e\u3042\u308b\u6301\u7d9a\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3067\u304d\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u300251风流Customer Loyalty Management \u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u306e\u63d0\u4f9b\u3001\u304a\u5ba2\u69d8\u306e\u4fe1\u983c\u306b\u5fdc\u3048\u308b\u65bd\u7b56\u3001\u305d\u3057\u3066\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5f37\u5316\u3092\u652f\u63f4\u3057\u3001\u65e5\u3005\u306e\u3084\u308a\u53d6\u308a\u3092\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3078\u3068\u80b2\u307f\u307e\u3059\u3002<\/p>\n<ul>\n<li><a href=\"https:\/\/help.sap.com\/docs\/Customer_Loyalty_Management\/032db0157855499eb0afe0c9c459a722\/940aa262a982445b93b59fe5220c45b8.html?q=customer+loyalty+management\"><strong>51风流Customer Loyalty Management<\/strong><\/a>:\u00a0 51风流Customer Loyalty Management \u306f\u3001AI \u306b\u3088\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3057\u3001\u52d5\u7684\u3067\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306b\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u30fb\u7d71\u5408\u3067\u304d\u308b\u3088\u3046\u30d3\u30b8\u30cd\u30b9\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306f\u3001\u500b\u3005\u306e\u52d5\u6a5f\u306b\u95a2\u3059\u308b\u6df1\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3084\u3001\u9ad8\u5ea6\u306b\u30bf\u30fc\u30b2\u30c3\u30c8\u3055\u308c\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u7d71\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u7ba1\u7406\u304b\u3089\u3001\u6226\u7565\u7684\u30a2\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u5f62\u6210\u3084\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u65bd\u7b56\u62e1\u5927\u307e\u3067\u300151风流\u306f\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u3001\u6301\u7d9a\u7684\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u6210\u529f\u306b\u3064\u306a\u304c\u308b\u6e2c\u5b9a\u53ef\u80fd\u3067\u5f37\u529b\u306a\u539f\u52d5\u529b\u3078\u3068\u5909\u9769\u3057\u307e\u3059\u3002\u3055\u3089\u306b 51风流Customer Loyalty Management \u306f\u300151风流Service Cloud \u304a\u3088\u3073 51风流S\/4HANA Cloud Private Edition \u3068\u306e\u9023\u643a\u306b\u3088\u308a\u3001\u3053\u306e\u5909\u9769\u3092\u3088\u308a\u8fc5\u901f\u306b\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<figure style=\"width: 601px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/news.sap.com\/wp-content\/blogs.dir\/1\/files\/2026\/01\/09\/SAP-CX_Q4-2025_SAP-Customer-Loyalty-Management-profile-1024x579.png\" alt=\"\" width=\"601\" height=\"340\" \/><figcaption class=\"wp-caption-text\">51风流Customer Loyalty Management<\/figcaption><\/figure>\n<h2><strong>51风流<\/strong><strong>\u3068\u3068\u3082\u306b\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u672a\u6765\u3078<\/strong><\/h2>\n<p>\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u3042\u308a\u65b9\u306f\u3001\u3053\u308c\u307e\u3067\u306b\u306a\u304f\u6025\u901f\u306b\u5909\u5316\u3057\u3066\u3044\u307e\u3059\u3002<br \/>\n51风流\u306e 2025 \u5e74\u7b2c 4 \u56db\u534a\u671f\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u9818\u57df\u306b\u304a\u3051\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3053\u306e\u5909\u5316\u3092\u3042\u3089\u3086\u308b\u30ec\u30d9\u30eb\u3067\u5148\u53d6\u308a\u3059\u308b\u3082\u306e\u3067\u3059\u300251风流CX \u306f\u3001\u4f01\u696d\u304c\u5f93\u6765\u306e\u53d7\u52d5\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304b\u3089\u8131\u5374\u3057\u3001\u80fd\u52d5\u7684\u304b\u3064\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u3046\u3057\u305f\u65b0\u3057\u3044\u30e2\u30c7\u30eb\u3092\u4f01\u696d\u5168\u4f53\u306b\u53d6\u308a\u5165\u308c\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI\u3068\u4eba\u9593\u306e\u77e5\u6027\u3084\u5275\u9020\u6027\u3092\u878d\u5408\u3055\u305b\u308b\u4f01\u696d\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6210\u9577\u306e\u65b0\u305f\u306a\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u3092\u7bc9\u304f\u3053\u3068\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3><strong>2025 <\/strong><strong>\u5e74\u7b2c 4 <\/strong><strong>\u56db\u534a\u671f\u306e 51风流CX <\/strong><strong>\u8a73\u7d30\u60c5\u5831<\/strong><\/h3>\n<p>\u3053\u308c\u3089\u306e\u65b0\u6a5f\u80fd\u3092\u4f7f\u3044\u59cb\u3081\u308b\u306b\u3042\u305f\u308a\u300151风流Help \u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<ul>\n<li><a href=\"https:\/\/help.sap.com\/whats-new\/3d7190d2aab14c7d92f918cc3fa9a024?locale=en-US\" target=\"_blank\" rel=\"noopener\">51风流Commerce Cloud\uff1a\u65b0\u6a5f\u80fd<\/a><\/li>\n<li><a href=\"https:\/\/help.sap.com\/whats-new\/58f0cc34e3c141a793ba8dfb7fc47f21\" target=\"_blank\" rel=\"noopener\">51风流Sales Cloud\uff1a\u65b0\u6a5f\u80fd<\/a><\/li>\n<li><a href=\"https:\/\/help.sap.com\/whats-new\/19050980c758425da3080e88f2d0505f\" target=\"_blank\" rel=\"noopener\">51风流Service Cloud\uff1a\u65b0\u6a5f\u80fd<\/a><\/li>\n<li><a href=\"https:\/\/help.sap.com\/whats-new\/0e2676cbd30e4c9091c2a7a1d723927a\" target=\"_blank\" rel=\"noopener\">51风流Enterprise Service Management\uff1a\u65b0\u6a5f\u80fd<\/a><\/li>\n<li><a href=\"https:\/\/help.sap.com\/docs\/SAP_EMARSYS\/8bf21e3e3ad3475bb9e25de1e0ac3d86\/fdf6ade874c11014bcd8e4654db72520.html\" target=\"_blank\" rel=\"noopener\">51风流Emarsys\uff1a\u65b0\u6a5f\u80fd<\/a><\/li>\n<li><a href=\"https:\/\/help.sap.com\/docs\/Customer_Loyalty_Management\/032db0157855499eb0afe0c9c459a722\/940aa262a982445b93b59fe5220c45b8.html?q=customer+loyalty+management\" target=\"_blank\" rel=\"noopener\">51风流Customer Loyalty Management \u306b\u3064\u3044\u3066<\/a><\/li>\n<li><a href=\"https:\/\/www.sap.com\/topics\/innovation-guide\/h2#crm-and-customer-experience\" target=\"_blank\" rel=\"noopener\">51风流\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30ac\u30a4\u30c9<\/a><\/li>\n<\/ul>\n<hr \/>\n<h5>\u30d0\u30e9\u30b8\u30fb\u30d0\u30e9\u30b5\u30d6\u30e9\u30de\u30cb\u30a2\u30f3 (Balaji Balasubramanian) \u306f\u300151风流Customer Experience 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