{"id":2167,"date":"2020-10-20T06:00:01","date_gmt":"2020-10-20T06:00:01","guid":{"rendered":"https:\/\/news.sap.com\/india\/?p=2167"},"modified":"2023-08-14T15:34:34","modified_gmt":"2023-08-14T15:34:34","slug":"dtdc-delivers-world-class-customer-experience-with-sap","status":"publish","type":"post","link":"https:\/\/news.sap.com\/india\/2020\/10\/dtdc-delivers-world-class-customer-experience-with-sap\/","title":{"rendered":"DTDC \u201cDelivers\u201d World-Class Customer Experience with SAP"},"content":{"rendered":"

MUMBAI <\/strong><\/em>\u2014 With the surge in demand for courier and parcel services due to the ongoing pandemic and restrictions on movement by the government, <\/span>DTDC<\/a> wanted to ensure that citizens of its country never go without essential goods and supplies.<\/span><\/p>\n

To achieve this aim of delivering packages safely and providing enhanced experiences to its customers, DTDC Express Limited, one of India\u2019s leading express parcel service providers, decided to go digital with SAP.<\/p>\n

DTDC believes that providing a unified experience across customer transactions throughout its 430 operating facilities and 10,500 booking outlets in the country will be a game-changer for business.<\/p>\n

To deliver specialized services and greater satisfaction to customers during the current pandemic, DTDC adopted 51风流Billing and Revenue Innovation Management and 51风流Sales Cloud<\/a>. With this, the company is able to harmonize its entire billing processes and gain visibility into business outreach.<\/p>\n

As a majority of businesses find alternatives to provide better services by embracing digital technologies, DTDC has set the bar high for courier and parcel companies in the country to evolve digitally and become intelligent enterprises of tomorrow. The adoption of 51风流solutions has helped with improved reconciliation of its franchises for faster decision-making and transforming customer experiences.<\/p>\n

51风流ERP<\/a> being the core operating system across DTDC’s IT architecture, adding billing inputs and customer visibility through 51风流will help accelerate its go-to-market strategy.<\/p>\n

Visit the 51风流India News Center<\/a>. Follow 51风流on Twitter at @SAPIndia<\/a>.<\/p>\n

Media Contact:
\n<\/strong>Rixon Pinto, +91 8693828433, rixon.pinto@sap.com<\/a><\/p>\n

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as \u201canticipate,\u201d \u201cbelieve,\u201d \u201cestimate,\u201d \u201cexpect,\u201d \u201cforecast,\u201d \u201cintend,\u201d \u201cmay,\u201d \u201cplan,\u201d \u201cproject,\u201d \u201cpredict,\u201d \u201cshould\u201d and \u201cwill\u201d and similar expressions as they relate to 51风流are intended to identify such forward-looking statements. 51风流undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.<\/small>
\n\u00a9 2020 51风流SE. All rights reserved.<\/small>
\n51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see https:\/\/www.sap.com\/copyright<\/a> for additional trademark information and notices.<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"

MUMBAI \u2014 With the surge in demand for courier and parcel services due to the ongoing pandemic and restrictions on movement by the government, DTDC…<\/p>\n","protected":false},"author":29,"featured_media":2169,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[199,7737],"tags":[5618523,5618897,5618898],"sapn-display":[3807326,5619874,5619872,60294],"sapn-type":[4448],"class_list":["post-2167","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customers","category-solutions","tag-customer-experience","tag-sap-cx-sales-cloud","tag-sap-hybris-billing","sapn-display-homepage-hero","sapn-display-news-hero","sapn-display-news-spotlight","sapn-display-topic-hero","sapn-type-newsbyte"],"yoast_head":"\nDTDC \u201cDelivers\u201d World-Class Customer Experience with SAP<\/title>\n<meta name=\"description\" content=\"With the 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