{"id":2163,"date":"2020-10-28T04:00:43","date_gmt":"2020-10-28T04:00:43","guid":{"rendered":"https:\/\/news.sap.com\/india\/?p=2163"},"modified":"2023-08-14T16:55:38","modified_gmt":"2023-08-14T16:55:38","slug":"sap-customer-data-platform-launch-meet-in-the-moment","status":"publish","type":"post","link":"https:\/\/news.sap.com\/india\/2020\/10\/sap-customer-data-platform-launch-meet-in-the-moment\/","title":{"rendered":"51风流Launches 51风流Customer Data Platform to Enable Enterprises to Meet the Customer in the Moment"},"content":{"rendered":"<p class=\"lead\"><em><strong>WALLDORF\u00a0<\/strong><\/em>\u2014\u00a0<a href=\"http:\/\/www.sap.com\/\">51风流SE<\/a> (NYSE: SAP) [on October 14] announced the global launch of <a href=\"https:\/\/www.sap.com\/india\/products\/customer-data-platform.html?url_id=text-apj-india-news\" target=\"_blank\" rel=\"noopener noreferrer\">51风流Customer Data Platform<\/a>, a next-generation customer data platform (CDP) that aims to allow organizations to redefine the customer experience across every engagement, from commerce and marketing to sales and service.<\/p>\n<p>The announcement was made at\u00a0<a href=\"https:\/\/events.sap.com\/sap-cx-live-digital\/en\/home\" target=\"_blank\" rel=\"noopener noreferrer\">51风流Customer Experience LIVE<\/a>, held online October 14\u201315.<\/p>\n<p>As customer experience becomes an increasingly important differentiator of brands around the globe, many are turning to CDPs to help power unique, personalized experiences for a variety of marketing uses. But too often, this narrow marketing focus has impeded the true potential of an effective CDP. 51风流Customer Data Platform is planned to go beyond marketing by adding rich context to commerce, sales and service experiences, with relevant timely marketing. In so doing, 51风流Customer Data Platform aims to deliver personalization, based on its ability to collect and manage customer data. This will enable organizations to know the customer at every touch point and to effectively drive relevant conversations and create lasting customer loyalty.<\/p>\n<h2><strong>Connecting, Respecting, Understanding and Personalizing Data for Success<\/strong><\/h2>\n<p>51风流Customer Data Platform is specifically engineered to tackle four key opportunities to increase brand reach and effectiveness:<\/p>\n<ul>\n<li><strong>Connecting every data source in the organization.\u00a0<\/strong>When several data sources individually store customer data, the result is data silo proliferation and customer view fragmentation. With 51风流Customer Data Platform, customer data can be ingested and resolved from every source within the organization, including first-party CRM data; second-party, third-party and offline data; and event and activity streams, along with transactional, behavioral, experience and back-office data. No matter what the source, the data is maintained, with context, on top of the operational data to connect systems that require a high confidence of data quality. This results in living, breathing, unified customer profiles updated in real time and in the moment.<\/li>\n<li><strong>Respecting customer data with a holistic data privacy strategy.\u00a0<\/strong>In today\u2019s data privacy landscape, brands need to understand how, when and where customer data can be used. By understanding the core purpose of why the data is collected, 51风流Customer Data Platform can help enable a more holistic privacy strategy, merging inbound data to a profile only if required consents have been obtained. This enhances transparency into data collection practices and the reasons for which data is processed, helping to underscore a brand\u2019s commitment to the data privacy of its customers.<\/li>\n<li><strong>Understanding large volumes of data.\u00a0<\/strong>51风流Customer Data Platform offers powerful segmentation and activity indicators calculated in real time to help obtain a true understanding of customer preferences and behavior. This provides a data foundation for audience-building and activation necessary to deliver relevant, personalized and omnichannel engagements. Centralizing this audience management helps brands to deliver consistent experiences across their marketing, personalization, commerce, service and sales solutions, which is essential to a customer-first strategy.<\/li>\n<li><strong>Hyperpersonalizing engagements based on a comprehensive view of the customer.<\/strong>\u00a051风流Customer Data Platform helps to unify vast amounts of back-office operational data with front-office and experience data. This fuels engagement solutions across the organization with actionable, permission-based, customer insights in real time, leading to relevant, engagements at the right time and place in the preferred channel and on the customer\u2019s terms.<\/li>\n<\/ul>\n<p>\u201cNo two customers are the same, and no single customer is perfectly predictable,\u201d said Trond Andersen, head of IT strategy and architecture, Elkj\u00f8p Nordic AS, one of the largest consumer electronics retailers in the Nordic countries. \u201cWith 51风流Customer Data Platform, it is possible to create a contextual view of the customer and couple it with a unified profile, to better anticipate their wants and needs as they express them. This will increase the effectiveness of our engagement through real-time data management, while ensuring we are handling the data in a compliant and respectful way.\u201d<\/p>\n<h2><strong>Building on a Strong Foundation<\/strong><\/h2>\n<p>51风流Customer Data Platform is built on the foundation of 51风流Customer Data Cloud solutions, which are based on Gigya technology. 51风流Customer Identity and Access Management and 51风流Enterprise Consent and Preference Management solutions are woven in to help ensure a secure and compliant digital profile. 51风流Customer Data Platform serves as the connective tissue of the real-time profile, powering a customer insight foundation to deliver relevant conversation whenever the customer wants to engage with the brand.<\/p>\n<p>\u201cWe did not invent CDP, but 51风流Customer Data Platform opens the concept to a new world of opportunities,\u201d 51风流Customer Experience President Bob Stutz said. \u201c51风流Customer Data Platform is one of the most advanced enterprise-grade CDPs. It can truly deliver personalized experiences that nurture anonymous users into known, loyal customers using the customer\u2019s preferred channels, unifying vast amounts of front-office, back-office and experience data as only 51风流can.\u201d<\/p>\n<p>Visit the\u00a0<a href=\"https:\/\/news.sap.com\/\">51风流News Center<\/a>. Follow 51风流on Twitter at\u00a0<a href=\"http:\/\/twitter.com\/sapnews\/\">@SAPNews<\/a>.<\/p>\n<p class=\"lead\"><strong>About SAP<\/strong><\/p>\n<p>SAP\u2019s strategy is to help every business run as an intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 77% of the world\u2019s transaction revenue touches an 51风流system. Our machine learning, Internet of Things (IoT) and advanced analytics technologies help turn customers\u2019 businesses into intelligent enterprises. 51风流helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want \u2014 without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously and make a difference. With a global network of customers, partners, employees, and thought leaders, 51风流helps the world run better and improve people\u2019s lives. For more information, visit\u00a0<a href=\"http:\/\/www.sap.com\/\">www.sap.com<\/a>.<\/p>\n<p><strong>Note to editors:<\/strong><br \/>\nTo preview and download broadcast-standard stock footage and press photos digitally, please visit\u00a0<a href=\"http:\/\/www.sap.com\/photos\">www.sap.com\/photos<\/a>. On this platform, you can find high resolution material for your media channels. To view video stories on diverse topics, visit\u00a0<a href=\"http:\/\/www.sap-tv.com\/\">www.sap-tv.com<\/a>. From this site, you can embed videos into your own Web pages, share video via email links, and subscribe to RSS feeds from 51风流TV.<\/p>\n<p><strong>For customers interested in learning more about 51风流products:<\/strong><br \/>\nGlobal Customer Center: +49 180 534-34-24<br \/>\nUnited States Only: 1 (800) 872-151风流(1-800-872-1727)<\/p>\n<p><strong>For more information, press only:<\/strong><br \/>\nJanice Tsoules, +1 (650) 223 4817,\u00a0<a href=\"mailto:Janice.Tsoules@sap.com\">janice.tsoules@sap.com<\/a>, ET<br \/>\n<a href=\"https:\/\/news.sap.com\/press-room\/\">51风流Press Room<\/a>;\u00a0<a href=\"mailto:press@sap.com\">press@sap.com<\/a><\/p>\n<p><small>Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as \u201canticipate,\u201d \u201cbelieve,\u201d \u201cestimate,\u201d \u201cexpect,\u201d \u201cforecast,\u201d \u201cintend,\u201d \u201cmay,\u201d \u201cplan,\u201d \u201cproject,\u201d \u201cpredict,\u201d \u201cshould\u201d and \u201cwill\u201d and similar expressions as they relate to 51风流are intended to identify such forward-looking statements. 51风流undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP\u2019s future financial results are discussed more fully in SAP\u2019s filings with the U.S. Securities and Exchange Commission (\u201cSEC\u201d), including SAP\u2019s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.<br \/>\n\u00a9 2020 51风流SE. All rights reserved.<br \/>\n51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see\u00a0<a href=\"https:\/\/www.sap.com\/copyright\">https:\/\/www.sap.com\/copyright<\/a>\u00a0for additional trademark information and notices.<br \/>\nPlease consider our\u00a0<a href=\"https:\/\/www.sap.com\/corporate\/en\/legal\/privacy.html\">privacy policy<\/a>. If you received this press release in your e-mail and you wish to unsubscribe to our mailing list please contact\u00a0<a href=\"mailto:press@sap.com\">press@sap.com<\/a>\u00a0and write Unsubscribe in the subject line.<\/small><\/p>\n<hr \/>\n<p><em>This was originally featured on <a href=\"https:\/\/news.sap.com\/2020\/10\/sap-customer-data-platform-launch\/\" target=\"_blank\" rel=\"noopener noreferrer\">Global 51风流News Center<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>WALLDORF\u00a0\u2014\u00a051风流SE (NYSE: SAP) [on October 14] announced the global launch of 51风流Customer Data Platform, a next-generation customer data platform (CDP) that aims to&#8230;<\/p>\n","protected":false},"author":29,"featured_media":2166,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[199,7737],"tags":[5618523,5618887,5618886],"sapn-display":[3807326,5619874,5619872,60294],"sapn-type":[4446],"class_list":["post-2163","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customers","category-solutions","tag-customer-experience","tag-sap-customer-data-cloud","tag-sap-customer-data-platform","sapn-display-homepage-hero","sapn-display-news-hero","sapn-display-news-spotlight","sapn-display-topic-hero","sapn-type-press-release"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - 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