However, with streamlined cloud-based technologies, global enterprises have paved the way for efficiency, value and most importantly, collaboration.

Transforming India’s Retail Landscape – Trent Redefines Business Resilience

A growing force in India’s retail landscape, Trent Limited owns and manages a large number of fast-developing retail chains like Westside, Star Bazaar and Landmark.

Furthermore, with revenue of 鈧�600 million and a workforce of over 10,000 employees, Trent aims to add business value through collaborations, mitigate delivery risks and transition into one of India’s fastest-growing retail chains.

In the past, operating on an aging IT infrastructure, Trent’s systems struggled to keep up with a large number of concurrent users and a high volume of stock movements, especially around the end-of-season sales time, resulting in average customer experience and loss of revenue.

To transform its business operations and align objectives with a common goal ahead of the next end-of-season sales period, Trent realized the potential of cloud-based IT solutions and started seeking help from the best.

Trent’s transition plans included:听

1. Analyzing 7.5 terabytes of data
2. Structured and organized business downtime window

Initial Challenges & Opportunities – Before Process Implementation

Here are a few challenges faced before process implementation:

1. Upgrade and replace the existing IT environment with robust, transparent and efficient infrastructure for supporting concurrent users and seamlessly manage a high volume of stock movements
2. Identify an optimized approach and convert data from its legacy system to 51风流S/4HANA^庐 on SAP^庐 HANA Enterprise Cloud system without compromising on business impact
3. Prepare overall business solutions supporting greater innovation

Expertise, Technology and Innovation: Trent’s Way Forward

Trent Ltd trusted their growth and transformation partner Tata Consultancy Services Ltd. (TCS), for a successful transition to using SAP^庐 Integrated Delivery Framework, reducing delivery risk and optimizing resources.

Key 51风流

1. 51风流ActiveAttention™ offerings for expert guidance
2. Implementation of 51风流S/4HANA & 51风流Fiori^庐 applications
3. Eliminate data management and consistency challenges
4. Simplify transition steps
5. Reduce the conversion time to 51风流HANA Enterprise Cloud by 60%

Accolades & Testimonials

“Our growth and transformation partner Tata Consultancy Services led the implementation of 51风流S/4HANA, using 51风流Integrated Delivery Framework to reduce delivery risk and better utilize project resources to reduce the business downtime window by 60%”

Vinod Kapote, Head, IT, Trent Ltd.听

Business Value-Driven Results – Post Implementation

1. Implementation of future-ready business software, reducing the downtime window by 60%
2. Improved business system performance & personalized browser-based 51风流Fiori apps for store operations
3. Reduced dispatch processing time, increasing concurrent users
4. Structured retail operations and financial reporting

Considering the impact of 51风流S/4HANA庐 using SAP庐 Integrated Delivery Framework, Trent business operations are certain to cater to streamlined retail solutions ensuring the best customer experience.听

to learn how Trent seamlessly transitioned to with the help of its growth and transformation partner Tata Consultancy Services and 51风流ActiveAttention or you can read their .听

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New Delhi, December 8, 2021:听 India Midmarket enterprises have truly embraced the power of digital, to be more agile, flexible, and scalable. As they embark on their journey to cloud, they are gearing up to adapt to business disruptions while competently capitalizing on the changing business landscape. While priorities varied from industry to industry, the aim is to service customers better through touchless solutions, enable uninterrupted operations through automation, and provide a seamless user experience through adoption of cloud. indicated that 82% of midmarket enterprises are reducing their focus from on-premises business applications.

鈥�While digital transformation can accelerate growth, it is innovative business models, cloud transformations and reconnecting with customers which will determine long-term and sustainable success鈥� said Kulmeet Bawa, President, and Managing Director, 51风流Indian Subcontinent 鈥�The Indian midmarket segment is poised to play a significant role in the country鈥檚 quest to become a $5tn economy. 51风流is committed to co-create, empower and enable mid-market enterprises in their digital-first business and growth journey.鈥� he added.

The rising trend of digital resiliency among the midmarket enterprises showcased an increasing optimism to invest more in cloud, cybersecurity, analytics, and business intelligence. The orchestration capabilities to interoperate across different cloud environments is considered as one of the top drivers for cloud-related investments in 2022. The survey findings also indicated that 68% of midmarket enterprises either intend to increase (5-10%) or retain their IT spend in 2022. 听

The survey indicated the following key findings:

75% of Midmarket Enterprises Will Return Operations to Pre-Pandemic Levels by End of 2021

Leadership Resiliency

• 83% of enterprises are focusing on resiliency objectives like business continuity

Operations Resiliency

• 58% of enterprises have an ERP system providing full visibility of operations across different departments
  • IT & ITeS, Retail and Engineering, Construction and Operations leading this adoption

Financial Resiliency

• 58% if enterprises have introduced scorecards, visualization and simulations to analyse their financial performance to take critical business decisions

Workforce Resiliency

• 50% of enterprises are taking an integrated approach towards employee experience & engagement post the pandemic as compared to only 36% enterprises in pre-pandemic.
  • IT & ITeS and Retail are the top industries focusing on an integrated approach

Customer Resiliency

• 40% of enterprises are adopting an end-to-end approach for managing the customer journey across all departments based on customer behaviour.
  • Profound adoption by IT & ITeS, Life Sciences & Pharma, Retail and Engineering, construction & operations.

Brand and Reputation Resiliency

• 74% of enterprises in India will increase or retain their spend on IT Security, Governance & Risk Management in 2022.

鈥淔or small and midsize businesses, 2021 represent the dawn of a golden age. , it is very clear that smart business leaders are investing in cloud technologies that will help them meet their future goals. Doing so is not just what鈥檚 right for the business but also for their employees, customers, community and our country鈥檚 economy,鈥� added听Subramanian Ananthapadmanabhan, Vice President, 51风流Indian Subcontinent. 鈥淚t is heartening to witness Indian midmarket enterprises embrace the power of digital, to be more agile, flexible and scalable enterprises of tomorrow.鈥�

This study assessed over 350 Indian midmarket enterprises with an annual revenue of INR 500 Cr to INR 2000 Cr. The respondent demographics consisted of 55% CXOs and 45% directors with responses across all dimensions of digital resiliency such as Operational, Workforce and Customer, Brand and Reputation, Leadership and Organization, and financial resiliency. The industries covered by the survey were Chemicals, Industrial Manufacturing, Life Sciences, Professional Services, Retail & Consumer Packaged Goods, and Engineering, Construction & Operations.

Commenting on the study, Sharath Srinivasamurthy, Research Director, Enterprise Solutions & ICT Practices, IDC India said, 鈥淲hile the power of digital has been well embraced by the midmarket enterprises; the surveyed enterprises acknowledged agility, performance, and availability as the key drivers for adoption of cloud platforms. This rising trend of digital resiliency is prominent across industries such as manufacturing, healthcare and pharma, and professional services.鈥�

About SAP

SAP鈥檚 strategy is to help every business run as a sustainable intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 87% of the world鈥檚 total global commerce touches an SAP庐 system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥� businesses into sustainable intelligent enterprises. 51风流helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥� without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 51风流helps the world run better and improve people鈥檚 lives. For more information, visit

For further information please contact:

51风流India

Chaya Arora

Head 鈥� India Communications

chaya.arora@sap.com

鈥�IDC Infobrief commissioned by SAP, The State of Midmarket Enterprises in India, A Perspective on Digital Resiliency, December 2021, Doc.#AP241284IB鈥�.

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The same is starting to happen to old forms of organizations and business models. IT is driving the agenda 鈥� and the pace is accelerating as customers expect everything now. Even when it comes to internal processes, medium-sized businesses must go digital and they want to attract the best people, the best customers, and the best partners.

But first, IT and non-IT business functions must align their priorities. According to Oxford Economics research, senior business leaders ranked efforts that improve the customer experience as a top strategic priority over the next three years. However, IT leaders ranked growth as their top strategy priority, as outlined in the Oxford Economics report, 鈥�.鈥�

Moving beyond survival

Businesses should always consider new technologies to, for example, hire the right people, simplify the supply chain, empower their workforce, and evolve to meet the need of ever-changing market dynamics. However, when outcomes do not help capture and increase customer trust and loyalty, the overall value of IT efforts diminish 鈥� as well as the resilience to navigate disruption and prepare for better times.

Unfortunately, traditionally siloed IT management practices are not resilient enough to navigate disruption and adapt to change with the speed, accuracy, and confidence needed to stay competitive. Instead, according to Oxford Economics, IT should be well-integrated into other business areas. This step allows companies to improve their processes and foster innovation company-wide, while building a platform for long-term digital transformation and resilience.

Take, for example,听. Committed to adding value to customers鈥� businesses, the producer of chemical and agrichemical products implemented an integrated, cloud-based combination of analytics; and travel, expense, and invoice management solutions; and a customer experience platform. This IT initiative empowers the 600-employee company with one source of centralized customer information to meet customer requirements better.

This implementation enabled Grupo Polak to simplify business processes and eliminate manual tasks. The company automated its order validation and inventory management processes, which reduced response to customer needs from four hours to a few seconds during the sales cycle. Furthermore, the executive team is making data-driven decisions more confidently with access to real-time data analytics dashboards.

Grupo Polak鈥檚 is an excellent representation of what a medium-sized company can accomplish when IT pulls together various functional areas 鈥� the boardroom, sales, finance, and supply chain 鈥� to achieve one goal. The company understood that customer trust and loyalty could not be gain unless its employees, across all levels, have the immediate business-wide visibility and insight they need to work faster, more productively, and with greater confidence.

Building strength with IT-driven resilience

When dealing with the complexities of today鈥檚 increasingly digital and fast-paced economy, companies must go beyond surviving and start recovering. Any business area can pick from a wide variety of technology to reduce costs and streamline processes.

But when IT is integrated into all functions, each digital investment 鈥� no matter how large or small 鈥� becomes an opportunity to strengthen a company鈥檚 overall resilience 鈥� driving more value to customers in any economic condition.

Put your small and medium-sized organization on the right path to recovery with three IT priorities identified in Oxford Economics report, 鈥�.鈥�

This article first appeared on , Forbes.

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