Mumbai, April 13, 2026: SAP, a market leader in enterprise application software and business AI, 听today announced that (NSE: TECHM), a leading global provider of technology consulting and digital solutions to enterprises across industries, 听is adopting to strengthen its 51风流delivery capabilities and support faster enterprise transformation programs. By integrating 51风流Joule for Consultants the company aims to streamline implementation workflows for customers across the entire 51风流project lifecycle鈥攆rom discovery and design to development, testing, and post-deployment support.

Empowering Consultants with AI at Scale

听Building on SAP鈥檚 Suite-First and AI-First strategy, the collaboration will streamline business processes, with Joule integrated across applications to provide AI insights and improve productivity.

听This aligns with Tech Mahindra鈥檚 鈥淎I Delivered Right鈥� strategy that empowers enterprises by equipping them with the tools and processes to maximize AI investment from strategy development to solution implementation.

听Grounded in SAPs most authoritative knowledge base, including content not available to third-party tools, 51风流Joule for Consultants transforms SAP鈥檚 deep institutional expertise into an intelligent conversational assistant for consulting teams.

Building on Tech Mahindra鈥檚 extensive domain expertise, the solution is expected to enable several key benefits for its consulting teams, including:听

• Faster knowledge discovery: Consultants can retrieve relevant 51风流documentation, implementation guidance, and best practices through natural language queries 鈥� early deployments indicate up to 28鈥�30% reduction in research time.
• Efficient project execution: By simplifying access to trusted technical guidance and implementation standards, teams can accelerate delivery across 51风流transformation projects.
• Tangible consultant productivity improvement: Automating routine research and knowledge retrieval can help consultants save 2 hours per day, enabling greater focus on high-value strategic activities.
• Greater accuracy and consistency: Access to authoritative guidance helps teams follow proven implementation approaches and maintain alignment with established standards.
• Accelerated cloud transformation: Strengthening Tech Mahindra鈥檚 capabilities in supporting enterprise transformation journeys such as RISE with SAP, 51风流Joule for Consultants enables organizations to accelerate cloud migration and improve delivery quality, lowering total cost of ownership (TCO).

Vinay Sanil, Global 51风流Practice Head, Tech Mahindra, said, 鈥淓nterprises today are moving rapidly from AI experimentation to scaled, outcome-driven transformation. However, a key challenge remains fragmented access to knowledge and the time-intensive nature of translating expertise into execution. Our adoption of 51风流Joule for Consultants addresses this gap by embedding AI-driven intelligence directly into the delivery lifecycle. By enabling instant access to trusted 51风流knowledge and automating routine tasks, we are empowering our consultants to enhance productivity, accelerate project timelines, and deliver greater value to customers.鈥�

Advancing AI-Driven Enterprise Transformation in India

The selection reflects accelerating Business AI adoption across India, as enterprises modernize core processes and move from experimentation to scaled AI deployment. 51风流continues to see strong momentum for the 51风流Business Suite, with organizations across industries using embedded AI to reimagine finance, supply chain, HR, and customer experience functions.

By embedding 51风流Joule for Consultants into delivery workflows, Tech Mahindra is enabling faster time-to-value for customers while improving overall project quality and execution speed across 51风流transformation programs.

Ravinder Amar,听 Vice President – Enterprise Business, 51风流India Subcontinent, said, 鈥淎I is redefining how enterprise transformation is delivered. With 51风流Joule for Consultants, Tech Mahindra gains direct access to SAP鈥檚 most comprehensive knowledge foundation, empowering its teams to translate AI innovation into measurable business outcomes. We are proud to support our partners as they scale intelligent delivery capabilities across India and beyond.鈥�

Tech Mahindra joins a growing ecosystem of global system integrators and consulting firms, including KPMG and Wipro, that are leveraging 51风流Joule for Consultants to enable more efficient, insight-led digital transformation programs worldwide.

Media Contacts

Itisha Bhatnagar | itisha.bhatnagar@sap.com

Vinidha Ganeshan | vinidha.ganeshan@bursonglobal.com

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While the Summit听was听historic听in terms of听outcomes,听including the New Delhi Declaration and听an increasing focus on听sovereignty,听it also revealed a divergence in perspective.听The public image听of听India鈥檚 AI听opportunity听is听gripped by听what鈥檚听most visible:听tools that generate听content and听reshape how听we听interact with technology. But the more consequential story is unfolding away from the spotlight.听听

To understand where this transformation is truly taking shape,听let鈥檚听distinguish between听the听two dimensions of AI.听Consumer-centred听AI is the lightbulb that illuminates possibility,听creativity听and听assistance. Enterprise-focused听AI, by contrast, is the power plant听that听quietly and reliably energises听operations at scale. While one captures imagination, the other delivers outcomes.听听

Encouragingly, adoption of this听Enterprise听AI听is already听gaining momentum.听According to the recent听51风流Value of AI听survey, in听collaboration with Oxford Economics,听nearly听a听quarter of business tasks in India today are supported by AI. In less than two years, that share is expected to rise to over 40%. Even more telling is the confidence behind this acceleration,听with 93% Indian enterprises expecting measurable returns from their AI investments within the next one to three years.听听

This is India鈥檚 inflection point.听Having moved beyond听initial听exploration,听India鈥檚听focus is now on bringing greater alignment and coherence to unlock AI鈥檚 full enterprise potential.听

From Experimentation to Integration听

The next phase of India鈥檚 journey requires a shift from isolated pilots to听everyday听execution. AI must become a core capability听as part of our听supply chains, finance, human capital, and customer engagement. This transformation听can rest on four pillars:听

• The Demographic Dividend:听India鈥檚 greatest advantage is its people.听The听deep technology talent pool gives听the country听a strong foundation听to take AI from small experiments to real鈥�world impact听enabled by听a continued听investment听in reskilling and domain-led AI听expertise.听

• Data Foundations:听AI demands听accurate, contextual, and interconnected data from across the business.听听As听we scale听adoption,听the next phase will rely on听strengthening听our听data foundations听to听create听semantically rich environments听to power听more effective AI systems.听

• AI as an Amplifier:听The more critical the application, the more AI depends on the structured processes and traceability that robust enterprise systems provide.听听

• Trust as a Catalyst:听As AI integrates into critical infrastructure, trust听will听become the primary currency of scale. India鈥檚 evolving regulatory frameworks听like the听data protection laws听offer听guardrails that enable speed.听听

Redefining Value: The IMPACT听听

In an unpredictable global economy,听we must look beyond traditional financial metrics. While Return on Investment (ROI)听remains听a baseline,听it鈥檚听time we move to return on impact. The IMPACT can be seen as:听

I 鈥� Infrastructure:听Building secure, sovereign, and interoperable digital highways.听

M 鈥� Measurable Outcomes:听Tracking gains in health, education, and quality of life.听

P 鈥� Policy & Guardrails:听Ensuring ethical AI through robust, transparent frameworks.听

A 鈥� AI Embedding:听Making听AI听as a horizontal听across all sectors to make it a tool for daily life.听

C 鈥� Citizen-Centricity:听Designing inclusive, multilingual solutions.听

T 鈥� Talent & Trust:听Investing in workforce skills and fostering public confidence.听

The momentum听of AI听in India is real听and the opportunity is unprecedented.听Only by focusing on听all of听the areas of the听IMPACT听framework听can we听realise that incredible听promise.听听

The task now is to听transition听from fragmented progress to meaningful, systemic impact. In the journey听towards听a听Viksit Bharat听鈥撎齀ndia鈥檚 blueprint to becoming a听fully听developed nation by 2047 –听AI is no longer just a digital tool,听it is a strategic imperative for a resilient and innovative nation.听

听

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For German software maker, SAP, India is a priority market in which small and medium enterprises (SMEs) account for 80% of 51风流India鈥檚 customer base. Last year, 51风流India invested `500 crore to localize its multi-cloud strategy for specifically helping Indian businesses. Kulmeet Bawa, President and Managing Director, 51风流Indian Subcontinent, talks about trends in cloud adoption and the company鈥檚 strategy for the next year, in an interview with Ayushman Baruah.

Excerpts:

How was the adoption of cloud in 2022 and how do you see it next year?

India鈥檚 cloud adoption reached an inflection point in 2022. From听鈥檚 perspective, India remains a strategic priority market, both for business and innovation. We observed an accelerated cloud adoption across industries, including engineering, construction, life sciences and pharma, CPG/retail, and IT-ITeS. Major corporations such as Mahindra & Mahindra, Wipro, and HCL Tech moved their digital core to the cloud. We saw an enormous growth across different sizes of organizations, be it the enterprise or midmarket. We also saw numerous SAP-led digital transformations in start-ups and digital natives who now rely upon us as their trusted advisor. In fact, for the past six or seven quarters, we have outperformed our growth every quarter, with a high continuous year-on-year growth. When I consider the headroom and opportunities that are open to our country, I believe that 2023 is our world of opportunity.

What will be the key drivers of digital transformation next year as the macro-economic conditions remain uncertain?

Although organizations have always aimed to enhance their speed, agility, and data-driven decision-making, there is now a heightened feeling of urgency around the adoption of digital. For enterprises to stay relevant in the face of uncertain macroeconomic market conditions, organizations across the spectrum have hastened their digital transformation. Furthermore, low-code and no-code tools, automation, composability, cloud computing, and associated technologies will be the driving forces behind digital transformation. Additionally, rising attention by businesses and the public sector on how digital technology can enable sustainability will be another trend to watch out for.

What鈥檚 51风流India鈥檚 strategy to tap into the growing SMB market in the country?

The small and midsize business (SMB) sector in India today accounts for 29-30% of the country鈥檚 GDP, and SMEs account for 80% of 51风流India鈥檚 customer base. We are the market leader in the SMB sector in India, with a large customer base coming from tier-2 and tier-3 cities including Ahmedabad, Nagpur, Jaipur, Ratnagiri, Kanpur, etc. With the goal of advancing cloud adoption and accelerating company transformation for the Indian mid-market, we have launched several outreach initiatives such as the Transformation Express and Global Bharat Movement focused on helping MSMEs in their journey to cloud migration and digitalization. We invested `500 crore in early 2021 to localize our multi-cloud strategy with the goal of helping Indian businesses become more resilient. Through our multi-cloud strategy, we are enabling our customers to enjoy the benefits of our platform on their choice of cloud infrastructure. Our cloud offering has been adopted by hundreds of brands like Cera Sanitaryware, Luminous Power, Virescent Infrastructure, Puravankara, WayCool Foods & Products, to name a few.

What are some of the key technologies 51风流will be focusing on next year?

As we step into 2023, our goal is to provide our customers with transformational tools that they need to embrace innovation and address the biggest business challenges of their respective industries. Some of these key technologies include: (a) focused on creating an intelligent, inter-connected, and sustainable world and helping companies of all sizes and industries accelerate their sustainability journeys; (b) Platform Engineering which is expected to become more prevalent in 2023 as organizations continue to find and retain highly skilled technology talent. will become the norm that will aid our customers to achieve business agility; and (c) where AI, automation, and machine learning are shaping business landscapes worldwide. By unifying all AI capabilities into a single platform, 51风流AI services will continue to enable teams to build chatbots and automate processes to gain business efficiencies through AI and machine learning.

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Across more than 50% organizations, old technology and confusing data have impeded procurement, according to a in collaboration with the Indian Institute of Materials Management (IIMM). This comes at a time when organizations are looking to procurement leaders to drive innovation, making procurement a key enabler of business growth.

The study is built on a survey conducted with 75 people in charge of procurement for their organizations, with 37 online and 38 telephonic interviews. It includes 30 enterprise level companies and 45 small and medium companies from across industries. The survey was designed to analyze the challenges in procurement and assess the pace of digital transformation as economies begin to show signs of recovery after the coronavirus outbreak.

The study is organized into five sections that look at the challenges, priorities, IT spend, technologies implemented, and benefits of digital transformation.

Overall and Procurement Challenges

With the supply chain disruption brought on by the coronavirus outbreak, product cycles have become longer and financial liabilities have increased. The study shows that organizations are dealing with supplier management, data accuracy, and other challenges.

More than 75% of the respondents stated that internal user adoption of procurement technologies, differential internal processes, and headcount reduction have hindered organizations from attaining optimal production levels.

When it comes to supplier management, there are issues related to duplication of codes, lack of GST compliance and safety performance reporting. Although finding the right supplier is not much of a challenge, 50% of Indian enterprise level companies are faced with reconciliation issues and supplier performance issues at regular intervals.

Respondents also mentioned challenges such as contingency issues regarding returns, slow pace of technology implementation, and government interference with counterproductive regulations. Additionally, some cited system management, data migration, customization, efficiency and team performances, and unplanned downtime. Keep reading to learn how you can turn challenges into opportunities with procurement transformation.

Priorities for Procurement

The major themes highlighted by the study are cost reduction, sustainability and agility. In order of priority, small and medium sized organizations have ranked cost reduction (38%), followed by sustainability (31%) and agility (31%). When it comes to enterprise level organizations, 40% have ranked cost reduction as their top priority followed by sustainability.

The study points out that according to Indian firms, in the coming year’s risk reduction will take precedence over cost reduction. In light of the pandemic, reducing risk has become increasingly crucial for business continuity and resilience.

IT Spend and Pace of Digital Transformation in Procurement

With companies going into crisis management mode, budget reductions were visible in IT spend. However, more than 80% of the organizations have allocated up to 10% of their IT spend for the procurement function. The study further shows that 47% of small and medium sized companies have allocated less than 5% of their total IT budget, as compared to 77% of enterprise level organizations who are spending up to 10% on upgrading their procurement functions.

While several companies have invested in digital transformation, the study reveals that only 5% of organizations have automated more than 60% of their procurement function. This points to much work to be done for organizations to completely switch to fully automated systems for procurement. The next section highlights how companies can leverage technology to reinvent procurement.

Technology Implemented in Procurement Management

The Government of India is digitalizing the procurement process through the e-procurement program, with central public sector enterprises having implemented digital solutions. Enterprises in India are investing in solutions that provide supplier information, offer supplier risk management, evaluate supplier performance, assist in supplier vetting, and highlight supplier development.

In terms of technologies, organizations have been using cloud, AI and machine learning to automate and fast track their procurement transformation. The study illustrates that 65% of organizations are heavily reliant on cloud-based applications to ensure seamless procurement. Further, close to 50% of the organizations are using AI and machine learning to increase the overall efficiency of procurement functions.

Another area of concern is unauthorized spend, overcharges and duplicate payments, and more than 60% of companies have installed specialized software to address these issues. Furthermore, according to the respondents, supply chain automation will reduce chances of error and improve the quality of products and services. Learn how to shape a digitized, environment-friendly procurement value chain in the final section of the study.

Benefits of Digital Transformation and Barriers in Implementation

There are multiple benefits that digital transformation can help unlock for organizations at any scale. The study reveals how operational efficiency and supplier collaboration have shown significant improvement, with more than 50% of small and medium sized organizations citing improvements in operational efficiency and automating routine tasks.

Organizations have also flourished in transparency and quality. Additionally, there have been moderate improvements in cost reduction and compliance. When it comes to suppliers鈥� performance management, almost 67% of enterprise level and 62% of small and medium sized organizations have witnessed moderate improvement.

To get a complete picture, the respondents were also surveyed on barriers being faced in implementation. Low adoption of new processes and technologies was cited as one of the main hurdles in achieving high efficiency through digital transformation. Others mentioned reasons such as lack of funding, red tape, financial instability, and lack of customer trust in online support.

With organizations looking to boost productivity in order to recover from the pandemic, procurement has become a key focus to drive radical improvement. The survey lets you take a peek into the future of procurement in India, and provides a roadmap to overcome the barriers to intelligent spend management so you can prepare for the next supply chain disruption and stay future-ready.

For more information on the challenges, opportunities in procurement, and to find out how to achieve digital transformation from source to pay, download the complete report

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Today鈥檚 organizations generate a lot of data, and the听digital asset management听of the collected data is necessary to take advantage of the same.听The digital era has given birth to ideas and concepts that were before unimaginable. Digitization, digitalization, and digital transformation are three of them. It’s difficult to tell the difference between them because they’re often used interchangeably.听However, knowing the difference is critical for the organization’s business development team as they aim to welcome them on their technological travels.

Difference between Digitization, Digitalization, and Digital Transformation

The terms digitization, digitalization, and digital听transformation听all appear to be the same and are often a source of confusion, but these are certainly very different.

In simple terms,听Digitization听focuses more on internal optimization of processes like automating tasks and minimizing paperwork.听Digitalization听goes far beyond that. It refers to听digital asset management听that helps your firm achieve higher growth, among other benefits.

Digitization is crucial for digitalization. It is used to convert information from analog to digital format. At the same time, digitalization uses digital technologies and data to create new opportunities that change the way customers and businesses interact with each other.

Digital transformation听is the actual corporate transformation that is made possible by听digitalization. The term 鈥榙igital鈥� in the name is a bit misleading; the essence of digital transformation is a change in business processes or business culture, implemented via technology.

Impact of digitalization on enterprises

To be competitive in this new commercial and economic situation, the tactics and technology adopted by organizations need to change. Most executives see the strategic value of technology as an important part of doing business, not just as a source of cost savings.听

In 2004,听Target听outsourced its听, which is considered supplementary, to Amazon. Target redesigned its location and devised a new and updated design that blurred the line between e-commerce and physical stores. Tremendous changes were made in more than 400 stores, which were rebuilt and outfitted using modern technology. Innovation in services also took place in online ordering, in-store pickup, and curbside food pickup.

These investments provided a huge advantage to Target during the pandemic. The sales through curbside pickup service increased by听. The market share of the company increased by $9 Billion, adding $15 Billion to its revenue.

Another example is听Hasbro,听the toy and gaming firm that invested significant money into its digital and data strategy, including听digital asset management. The collected data was used for targeted marketing efforts across many platforms, including a more robust social media push. The information allowed the corporation to understand its clients better and provide parents with appropriate toy and game recommendations. In Q4 of 2020, Hasbro reported more than听听in online sales, an increase of 43% YOY.

Digitized change lies in utilizing new advancements to guarantee the adaptability and versatility requested by clients. Applications providers and technology and infrastructure merchants have acknowledged and profited from the force of innovative advancements like cloud, big data, mobile, social, sensors, and so on.

Here are听nine ways听how digitalization impacts medium and large-scale businesses and helps them to grow in today’s digital-first world:听

• Increased focus on customer behavior and needs

Customer purchasing patterns have changed drastically over time. According to Statista, around听听shopped online across the globe in 2020. With the growing trend of online purchasing, consumers may not only take advantage of the convenience of having the goods delivered to their door, but they can also compare a brand鈥檚 products and services to those of companies in other industries.

Today, every brand wants to improve the online product purchase experience for its consumers and increase the efficiency of all processes to satisfy their expectations.

• Innovation is fuelled by digitalization

Digitalization has a significant influence on innovation. As technologies become more advanced and innovative to meet customers鈥� demands, new industry trends and possibilities are likely to emerge.

Online banking is one of the most well-known examples of innovation propelled by digitalization. With quick, dependable, and secure mobile applications, you can effortlessly transfer or manage your money. You can even use the online banking app to pay your prepaid and postpaid bills, without having to leave your house.

• Social media makes it easier to reach customers听

Social media platforms such as Facebook, Instagram, Twitter, Snapchat and various others have gained a significant influence due to digitalization. Businesses see these platforms as a chance to expand and enhance brand exposure in the digital era. Now, an online user is most likely to come across content created by various organizations to promote their brands, launch new products etc. As per听, the importance of online presence has increased post the pandemic, and only about 20% of B2B customers are expected to return to in-person sales.

听is a superb example of a traditional company that uses social media to increase its brand image. Rolex stands for class, and appeals to the customers by emphasizing its unique, timeless products. The luxury appeal of its high-value products is enhanced with the help of sleek and minimalist visuals in its photography, videos, and other visual work. Such high-quality product photographs enable the brand to have a higher recall value and stand apart from competitors.

• Reduction in human errors

Business operations have become more streamlined because of digitalization, resulting in lower operating costs. Automation has taken away repetitive and mundane tasks from human employees, lowering the chances of errors. For example, people-powered data entries take a long time to be vetted, verified and cleaned up before they can be used for any purpose. Data that is incomplete or incorrect can stymie product launches and bias strategic analysis. All these hurdles can be done away with through digitalization.

• Real-time data gathering and analysis is possible

Over the past few decades, organizations have relied on data collected from various sources, manual data cleansing and standardization. This traditional analytical model is labor-intensive, costly, time-consuming, and depends too much on the skills of data analysts.

Digital media marketers can now capture data, store it, analyze it and communicate results, all in a matter of minutes. This provides businesses with valuable customer knowledge in one place. Marketers can also look at campaigns to see what’s working and what’s not, so businesses can quickly adapt to the current trends to improve their results.

• Introduction of new communication channels

The use of digital technology has resulted in the introduction of new communication channels as well as a rise in a company’s digital presence. Emails, smartphone apps, and social media are just a few examples of the current communication methods. Forward-looking companies are aiming at creating a seamlessapproach for their customers. Here, their experience of interacting with the company using numerous digital communication channels is smooth and enjoyable.

• Pooling of knowledge sources and skills

We now have access to limitless experiences and data, thanks to digitalization. Every business can utilize information that exists outside conventional bounds. Similarly, companies that understand how to bring collaborative groups together can grow and generate surplus economic value. Digitization allows diverse individuals to collaborate, bridging the gap between IT and non-IT departments and changing the way firms generate value.

• Transaction costs are lower

Documentation, reconciliation, mail generation, calling, data entry, overtime, and supervision are those areas where digitalization facilitates the reduction in costs. Online businesses see easier operation management, which leads to lowered transaction costs.

• Expansion in Revenue

The primary goal of any business is income generation; higher the revenue, greater the growth. A colossal effect impact on revenue generation is observed in organizations that have introduced digital changes. Using innovative digital solutions in your organization provides you a competitive advantage, and a well-thought-out digitalization strategy may help you rethink procedures, enhance quality, and promote consistency.听

In conclusion

Thus, digitalization is more an opportunity than a challenge for all companies, regardless of their industry, location, or market. Digitally driven advances have not only changed the enterprise but have redefined the scope of leadership. To explore the full potential of such a change, choose an experienced partner like 51风流that can combine multi-industry expertise with state-of-the-art technical capabilities.

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With approximately听听currently contributing to approximately听听towards India鈥檚 GDP through national and international trade, this robust growth is welcome news after last year鈥檚 contraction of 24.4%. However, this level of success cannot last forever.

MSMEs must capitalise on today鈥檚 red-hot economy to rebuild their operations for sustained resiliency like any other company. But equally important, according to听, is their ability to anticipate risks and initiate change while avoiding adverse consequences along the way.

Finding the Way to Business Success

One of the biggest challenges facing MSMEs is increasing production capacity or expanding market reach to satisfy worldwide demand. But investing more money in existing facilities and building new ones is not enough. Companies should also plan their future digital strategies 鈥� whether gradually migrating their existing IT landscape to the cloud or immediately adopting new forms of digitalisation.

For organisations that have never fully embraced technology, this moment is a critical differentiator as they enter the national and world stages.

A听 already recognise the importance of an intelligent, data-driven platform to enable speed, innovation, and increased efficiency in every aspect of the midsize businesses.

For example,听听quickly shifted from one-on-one, face-to-face meetings with customers, partners, and other stakeholders by using collaboration and self-service tools that help ensure continuous communication and order-taking in various languages.听, on the other hand, accelerated its digital adoption plans to make daily work more efficient by automating simple activities, such as transferring money. And听, which was already underway in its digital transformation before the pandemic, maintained 24×7 continuity and growth.

While such success stories can be exciting, this is not where the impact of digitalisation ends.听听revealed that 28% of surveyed midsize companies plan to deploy artificial intelligence (AI) within their business applications to automate processes.

Such听听is important for MSMEs when you consider half of them lost revenue in 2020. By transforming operations with the cloud, AI, and other intelligent technology, companies decrease their chances of experiencing further loss by as much as 10%.

Building Agility with Experience and Guidance

听helps MSMEs optimize the advantages of the cloud to drive business agility. For example, our听听and听听programme empower Indian MSMEs to nurture self-actualised professional and personal success. Organisations can develop business agility by observing and learning from businesses that share their challenges, demonstrating new ideas, and proving new possibilities. Over time, they gain a level of resilience that enables them to proactively fend off risks and disruption better than their competition.

Ready to renew your sense of resilience? Read the IDC paper, 鈥�,鈥� sponsored by SAP.

Source:

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If you are one of those companies who hasn鈥檛 embarked on the digital transformation journey yet, here are some facts from the World Economic Forum:

• Digitalization could create up to 6 million jobs worldwide between 2016 and 2025 in the logistics and electricity industries.
• Digital initiatives in the industries we have examined could deliver an estimated 26 billion tonnes of net avoided CO2 emissions from 2016 to 2025
• Digital transformation shows a potential value opportunity of as much $100 trillion by 2025 on a cumulative basis.

Small and growing businesses, in particular, can do well to adopt digital transformation. An report showed that 72% of small businesses are accelerating digitization due to the pandemic and the need to operate a remote workforce or better engaged with customers. Leading small businesses have seen greater growth by up to eight times. So, if you have not given it a thought yet, here are three important reasons to go for it and set your business for growth in 2021 and beyond.

What is digital transformation?

Digital transformation is about implementing several operationally imperative new-age technology solutions for better business planning and consolidation. From hiring to product development, sales, marketing, and customer service, digitization can transform everything to take your business to the next level. That鈥檚 why about

Facilitates business process automation

Automation uses rule-based logic to handle various operational aspects like data entry and extraction, reporting, email communication, and others in your daily business processes. It plays a critical role when you are looking at ways to ensure efficient business planning and consolidation. Comprehensive automation frees up your time and allows you to concentrate on other strategic areas of your business that need your attention. Due to such operational advantages, business process automation has caught the interest of many organizations across industries. This is evident as the global

When you adopt and leverage the power of the right digital platform, it automates your end-to-end business process. For example, look at an Enterprise Resource Planning (ERP) software or a Robotic Process Automation (RPA) tool. These intelligent solutions can conveniently execute several repetitive and time-consuming tasks and allow you to experience these benefits:

• Do away with errors and save time: Automation significantly restricts the extent of human intervention in some critical areas of your operation to cut down errors. Plus, it saves a significant number of man-hours so that you get to utilize employee time for better collaboration and product ideation. And it holds true for all industries. For example, automation helps a technology provider witness improved productivity. At the same time, a manufacturing firm can leverage this to see both enhanced efficiency and workplace safety with limited manual job execution.
• Save on operating cost: Automation lowers your operating cost by reducing machine, system, or application downtime. For example, in a manufacturing setup, maintenance is always considered as an expensive affair. In this case, an automated predictive maintenance strategy can help you see the expected equipment breakdown and allows you to make necessary arrangements to ensure business as usual. This way, you can steer clear of production downtime.
• Ensure quality and consistency and enhance customer satisfaction:听Automation assures accurate and reliable results by streamlining your performance. Thus, an automated workflow leads to a consistent product output every time. Ultimately, operational excellence enables you to offer the right solution to your customers.
• Gain a competitive edge: When you successfully manage to reduce errors, improve collaboration and productivity, you become innovative. When you combine innovation and digitization-led agility, you get to offer consistent solutions to your customers. In the end, all these will help you stay ahead of your competition. Consider this,

Protects your enterprise and customer data

According to the 2021 Data Breach Investigation Report by Verizon, a total of听听took place across 16 different industries in the last year. These incidents have damaging effects on businesses of all sizes and domains. Organizations will have to deal with issues including loss of revenue, brand value, business opportunities, and customer trust. Additionally, it also leads to legal actions and other financial losses due to fines and penalties.

Digitization plays a major role in the process of delivering, monitoring, and ensuring the security of all data repositories in your organization.听 Here鈥檚 how you can go about digitization:

• Encrypt your data: Digitization encrypts your data, making it impossible for hackers to decipher. Plus, as most of today鈥檚 smart applications are hosted on the cloud, data backup happens automatically. This ensures that your data is protected, and you can access it at any point in time. It can even help you dispose of specific critical data after a certain period before it falls in the hands of cybercriminals. In simple words, you are in control of your data pertaining to daily operations, employees, and clients.

• Restrict system access: Many businesses have identified 鈥渉uman error鈥� as one of the top contributing factors to data breaches. Moreover, according to Egress Insider Data Breach Survey 2021, 94% of organizations had to deal with insider data threats in the last year. However, you can efficiently deal with such issues with digitization. You can manage access permission to ensure that staff will only access the data they need to do their job. The audit trail lets you know who did what at which point in time on all your applications.
• Become security compliant: Authorities around the world are becoming highly vocal about data protection through various legislations. This makes it essential for your organization to stay compliant with different regulatory requirements with all the applicable statutes. This is especially true in the financial services industry as also healthcare. Now, with digitization, you can ensure security compliance which will safeguard your customers’ sensitive information. It helps you comply with regulations, including the European Union’s General Data Protection Regulation (GDPR), USA’s California Consumer Privacy Act (CCPA), and other region-specific laws. Plus, if you accept, transmit, or store cardholder data, irrespective of size or number of transactions, adopting the right tool makes you Payment Card Industry Data Security Standards (PCI DSS) certified.

Improves your decision-making capabilities

The advantage of strategic decision-making holds immense value for any organization. But then, it would not be easy to do so without understanding your business-critical KPIs. This is where digital transformation simplifies the process by offering you data-led insights. In this context, a business intelligence software can help you make data-driven decisions by –

• Pulling in data from all sources of your enterprise
• Aggregating them in one place for easy access and clear understanding
• Ensuring accurate reporting on various aspects of your business
• Prioritizing action points
• Making incremental changes on all required fronts

You can also leverage the massive amount of customer data stored in your systems to make informed decisions by using a Customer Data Platform (CDP) software. With a CDP application, you can integrate and unify tons of data from all key sources, including CRM, loyalty, point of sale, marketing, sales, and support, in one place. It removes duplicate data points and offers you a unified 360-degree view with all relevant information on your customers. This process consolidates and integrates customer data into one database enabling access to required insights quickly.

Armed with all these vital data, you can understand your customer journey at various stages, their preferences, and pain points. The next step is to make the right decision to roll out personalized marketing campaigns, offer customized solutions and a plethora of customer-centric activities at the right time to meet their expectations, enhance customer delight and create great customer experience.

Data forms the central part of a successful operation. Gathering, storing, processing, and observing data is crucial as it lets you know what is working for you and what is not. So, the fact that data will continue to drive your decision-making capabilities makes digitization all-important for you.

Today, customers are becoming extremely demanding. They need personalization at every stage. This is where a smart makes sense as it allows you to offer customized solutions to them. It efficiently enables you to bring in the much-needed customer-centricity with meaningful engagement. It drives revenue by discovering hidden opportunities along with increased customer acquisition, retention, and loyalty.

The post Three Compelling Reasons to Digitally Transform Your Business in 2021 and Beyond appeared first on 51风流India News Center.

It was not just lockdowns and limited consumer activity, but also a reluctance to adopt new supply procedures hoping that all this would quickly pass that put brakes on the economy. According to a survey conducted in seven Indian cities, a whopping 82% of businesses reported negative impact due to COVID-19, and 70% of them believed that it would take them a year to see pre-pandemic levels of demand. This indicates the need for an operational framework equipped with robust data consolidation and implementation systems that help enterprises deal with unforeseen challenges and improve resilience.

The technical know-how of SMEs before COVID-19听

Before the pandemic, Artificial Intelligence (AI) and data integration had few takers. While most businesses had some software that helped improve operations, they were certainly not prepared for the drastic changes that manifested later.

Although SMEs were warming up to technologies designed to store, access and use data to improve business agility, decrease operational costs, and increase profits, it turned out they were far from fully prepared. The unexpected pandemic restrictions and rapidly growing demand for remote working created problems in getting easy data access, leaving most enterprises baffled.

And for many service and supply-based sectors, the situation presented an even bigger challenge as they had to figure out ways of ensuring a minimum contact supply chain. As subsequent lockdowns left many companies struggling, they had to find novel ways of getting back on the fast lane.

The response of small and mid-sized enterprises

With opportunities plunging, survival for SMEs in the post-pandemic world is nothing less than a challenge. The situation is pushing most enterprises to find innovative ways to hold ground.

While a quick look at industry performance indicates a slowdown, a deeper analysis reveals that some businesses not just showed resilience during these challenging times but also managed sizeable growth. It is because they learned how to realign their operations to the changing pandemic regulations.

In the last fiscal year, even during the slump, we witnessed many sectors struggling initially and then finding a way to cope. Like the restaurant industry, one of the largest service-based industries contributing around to India’s GDP. It recorded a staggering 50-70% 听in income, but where thousands of restaurants initially shut down, a fair number managed to bounce back.

Many small eateries faced a hard time kicking off as work-from-home ate up most of their customer base. Even after restrictions were lifted, they faced uncertainties because of changed consumer behaviour, a general avoidance of public mixing and increased hygiene and safety concerns. But resilient players in the industry were quick to tailor their strategies and address challenges.

Apart from calibrating their operations, like ensuring a contactless eating experience and redesigning their dining spaces, the restaurant industry quickly acknowledged the power of data integration and used it smartly. Home deliveries and on-call takeaways, the services that started as a compulsion to survive, became a boon for them. Home delivery services, executed by collaborating with established delivery systems and phone calls for takeaway orders, helped eateries build their cloud-based capacities. The analytical implementation of this data pool helped these businesses identify potential sales areas and demand patterns to design a targeted marketing strategy.

This is just one of many examples where artificial intelligence and data integration paved the way for business survival. From pharma to grocery and clothing to manufacturing, there is hardly any sector in the country not exploring a data-based business framework.

Smart business planning and business agility听

An innovative business plan, equipped with smart technologies that help consolidate data and contrive them to obtain consequent results, increases the scope for a resilient supply chain. Making decisions based on a unified data integration and interpretation system enables businesses to tap into the market potential amid changing consumer behaviour.

With digital data becoming key to understanding consumer behaviour and essential in decision making, businesses must choose a smart data storage system. Like in a cloud-based data storage system, all the digital data is stored in a logical pool. Cloud service providers ensure data availability and accessibility. It enables remote data access and also eliminates the requirement of other expensive data integration software.

Along with reducing operational costs and smoothening the supply chain, such advanced data storage systems also equip businesses with deep and valuable insights into consumer behaviour. These understandings help them plan future actions, figure out ways to cope with unforeseen challenges, generate new leads, and improve the overall operation. Moreover, analytical reports also bring efficiency in other company procedures like regulatory compliance, audits, tracking discrepancies etc.

Even before the pandemic, it was slowly becoming evident that digital transformation is crucial to remaining in business in the long run. Now, it is beyond clear that no company can risk ignoring business intelligence tools that empower them to make well-timed and well-informed decisions based on analytical assessments and forecasts.

Like in the restaurant industry we discussed before, entrepreneurs who managed to restructure their businesses according to data-driven solutions will have an edge in the future. Even if magically things go back to how they were, chances are those with limited or no data integration system will remain oblivious to changing demand patterns. Hence, they will struggle to breathe in a digitally transformed supply chain and in no way will be able to compete with next-gen customer services.

Digital integration is imperative for survival in a post-pandemic world

The uncertainty in present times, like changing regulations, further complicates the already intricate ties between international and domestic economies. In situations where ambiguity is the new standard, analytical decision-making is key for SMEs, and they need a robust digital integration system.

For this, most businesses are adopting modern data collection systems like the cloud. With such advanced technologies, we are heading towards building capabilities of processing data pools that, at present, possibly no IT infrastructure is equipped to handle. While this will help businesses make analytical decisions and achieve better results, it will also eventually wean enterprises that failed to change. Logically, with such massive digitisation of businesses, it is rather easy to fathom that the future holds promise for those who are creating a digitally viable trade framework now.

Importance of business management tools听

In response to the pandemic, businesses are embracing technologies that help them improve execution and delivery. With enterprises changing their structural frameworks, the need for business management tools is now greater than ever. Enabling staff to work remotely, accessing data seamlessly and working on them in real-time, online planning, evaluating and monitoring, and most importantly, analytical decision-making 鈥� all require data-driven digital solutions.

With the changing nature of company engagements, both at the employee and consumer levels, business management tools increase flexibility and improve output across the delivery chain.

The way forward for Indian SMEs

In the post-pandemic world, building capacities and strengthening digital infrastructures are the two most important aspects for improving business outcomes. With the Government of India doing its bit to help cash-starved sectors and provide them with digital support, it is high time SMEs buckle up and tap every opportunity coming their way.

As global activities resume, with some changes to usual processes, the economy is sure to bounce back. However, those who realised the powers of the right data integration and interpretation system during the last couple of years will lead the way.

It is safe to say that while the pandemic tore many enterprises apart, it also opened the door to new opportunities and helped shape innovative business modules that we never thought we required.

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National, India 鈥� December 23, 2020 鈥�Government of Telangana signed an MoU today with 51风流India to digitize and empower MSMEs in the state by equipping them with digital skilling and technologies. The program will work towards promoting entrepreneurship for the MSMEs sector, by providing them with access to the global marketplace, digital skilling for the workforce and access to affordable enterprise technology.

鈥淲e are very happy to collaborate with a global technology player such as 51风流to bring their marketplace, skilling and ERP solutions to Telangana for the benefit of our local MSMEs.鈥澨� said Mr. Jayesh Ranjan, Principal Secretary, Industries & Commerce Department, Government of Telangana. “Industry-Govt partnership is the way forward.”

With a continued focus on industrial growth especially amongst emerging businesses, the Government of Telangana has been leveraging technology for sustainable economic growth and inclusive social development. Given the current business scenario and state of economies, this association will enable state MSMEs to become future-ready while driving greater efficiencies. The partnership will help them with-

• Access to Global Marketplace: They will have open access to 51风流Ariba Discovery where any buyer can post sourcing needs and any of the four million suppliers on Ariba Network can respond with their ability to deliver the goods and services required. By accessing the 51风流Ariba Discovery offer, Telangana MSMEs can enroll themselves as suppliers and access a global customer market.
• Digital Skilling: The MSMEs will also be provided accessibility to 240 courses, under 51风流India鈥檚 Golden Peacock Award winning digital skilling initiative 鈥� Code Unnati. The focus of these courses would be Digital Financial, Soft Skills and Productivity Technologies that will digitally skill the workforce and help them adapt to the new working environments. The curated courses will be made available through a mobile application for people to access via their android smartphone devices
• Digital Transformation: They will be provided with affordable and accessible enterprise technology. With the help of Bharat ERP initiative, they will be able to adopt SAP鈥檚 world-class ERP; Business One Starter Pack on the cloud.

鈥�51风流is committed to align with the nation鈥檚 digital agenda by supporting MSMEs with the best suite of solutions to embrace innovation & and make them globally competitive,鈥� said Kulmeet Bawa, President and MD, 51风流Indian Subcontinent. 鈥�We are delighted to collaborate with the Government of Telangana to bolster this sector for their overall growth and development of the economy,鈥� he added.

MSMEs can access these offerings under the Global Bharat program at

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16 Indian enterprises were announced as winners of the 14^th edition of 51风流ACE Awards for their unwavering wit to staying relevant and striving for business continuity.

As nominations, the awards received over 150 projects competing across 15 major categories, with a distinct focus on line of businesses, industry excellence and digital adoption. Majority of winners this year are from power and utilities industry followed by mining & steel, manufacturing along with others. 51风流ACE Awards winners this year have truly been the exemplars of digital adoption during uncertain times which helped them in solving problems and thinking technology for tackling business disruption.

鈥淭he winners of 51风流Ace Awards 2020 have yet again set a benchmark for digital innovation with their ingenious thinking and agile decision making. We would like to congratulate them for their technological transformations that sets them apart, making them a truly intelligent enterprise,鈥澨齭aid Kulmeet Bawa, President and Managing Director, 51风流India Subcontinent.

As part of the methodical process, all the front running nominees were assessed by an eminent jury nominated by management board of 51风流India User Group (INDUS).

51风流ACE Award Winners 2020

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About SAP

SAP鈥檚 strategy is to help every business run as an intelligent enterprise. As the market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 77% of the world鈥檚 transaction revenue touches an SAP庐 system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥� businesses into intelligent enterprises. 51风流helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥� without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 51风流helps the world run better and improve people鈥檚 lives. For more information, visit www.sap.com.

For more information, press only:

Rixon Pinto 鈥� rixon.pinto@sap.com | +91 8693828433

Kajri Mathur 鈥� kajri.mathur@genesis-bcw.com | +91 70457 33698

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