Everything went digital. Broadly defined as the adoption of digital technologies in business to streamline processes and offer services to customers in a more digital way, digital transformation saw organizations bring about more automation; use bots for customer service; provide collaborative tools to enable work from anywhere for remote employees, etc. Businesses started to adopt disruptive technology to provide value to consumers while increasing revenue and productivity. Businesses began developing a digital presence to serve their audience as customers shifted to online platforms due to the pandemic-induced constraints.

And with the pervasive nature of digital transformation, many enterprise asset management software too made its presence felt in the market. Enterprise asset management (EAM) software helps firms buy, manage, and evaluate physical assets across various sectors. EAM services have been significant in assisting businesses in being flexible and resilient. In the wake of the pandemic, the corporate asset management system services-based software market has moved in tandem with the pace of digital transformation.t.

Digital transformation has a lot to offer this year, with technology becoming integrated everywhere and the shifting corporate landscape.Ìý

HereÌýare the top seven trends that will shape Digital Transformation trends:

1. The New Normal Will Be 5G

For years, we’ve heard about the advantages of 5G. However, it wasn’t until last year that the demand for increased bandwidth and dependable connectivity became a real, tangible benefit that we could all understand.

In today’s world, digital is the standard, and businesses are attempting to run operations from their homes and other remote locations. While 4G has quickly gained acceptance in recent times, in the coming years, the 5G technology will acquire even more popularity. The 5G network can deliver relevant information and connection, meeting the rising need for more capacity and dependable connectivity. The adoption of 5G will lead to an increase in the demand for IoT connection, improve digital collaboration, and speed up digital transformation.

Our reliance on phones, tablets, and gadgets – which now include an ever-increasing number of IoT sensors – highlights the need for the multi-lane expressway that telecommunications companies predicted. Today, businesses can no longer afford to remain disconnected, and 5G deployments have become a critical answer component. In the coming years, the benefits of 5G will become increasingly popular as 5G is introduced in India and work from home becomes a norm for many rather than a pandemic-induced compulsion.

Also, the schools were able to function during the pandemic because of high-speed internet. Education will continue to adopt new technology faster, mainly as this implies access to learning for students located in the remotest and far-flung parts of the country. The requirement for learning is expected to remain after the pandemic and will contribute to the need for high-speed internet, i.e. 5G demand in the coming years.

2. CDP (Customer Data Platform)

Customer Data Platforms (CDPs) have picked up steam in recent months, and for a good reason. Data fragmented from numerous sources is famously difficult to arrange, which is inconvenient for businesses that rely on timely, well-curated data to function properly.

According to IBM, ‘poor data quality’ costsÌýÌý$3 trillionÌýevery year; solving this issue has become a top concern for enterprises of all kinds.

The Customer Data Platform (CDP) is a comprehensive customer database that supports companies in consolidated data collecting, big data, processing, consolidation, activation, and execution from online and offline channels. This timely data coupled with AI and ML can help companies adapt to change in customer preferences at lightning speed.

3. Cybersecurity

Cybersecurity has emerged as a major concern in the aftermath of the pandemic. In a greatly digitally connected world where organizations allow employees to access data from secure outside networks, there is an increased risk of perimeter security being threatened.Ìý

Hackers have taken advantage of the coronavirus outbreak to extend their attacks on businesses across the world. As per the latest report byÌý, cybercrime is up 600%. As fewer employees work onsite on the same secure network, businesses must reinforce their networks and improve their cybersecurity protocols, spreading them to home networks and mobile work-from-home devices.

4. The Winning Enterprise Architecture is Hybrid Cloud

Businesses are progressively moving to a hybrid cloud architecture. Hybrid cloud enablesÌýenterprises to achieve the proper balance for their cloud infrastructure demands, ranging from SaaS apps and on-premise solutions to a combination of public and private clouds.

Large public cloud providers such as AWS, Azure, Google, IBM, and Oracle have made significant investments in hybrid during the last year. OEMs such as HPE, Dell (VMware), and Cisco are also investing more in developing solutions that make connecting on-premises data centers to the cloud far easier. These efforts aim to reach the customer where they are right now, taking on the problems of exponential data expansion while simultaneously being proactive on privacy, security, and compliance concerns. The modernized hybrid cloud model goes beyond traditional IT to include industrial applications.

5. Virtual and Augmented Reality (VR/MR) – Extended Reality (XR).

These terms refer to technology that projects computer-generated visuals directly into the user’s field of view via glasses or headsets. It is referred to as augmented reality (AR) when placed over what the user sees in the actual world. It’s VR when used to immerse the user in a completely computer-generated environment.

You may expect to see them, along with the other developments outlined. This will mostly include assisting us in avoiding potentially risky circumstances when viral transmission is a possibility. When we go through locations where the infection is known to have spread, AR technologies will provide real-time alerts. Simple steps such as reminding us to wash our hands when we touch a door handle in a public space could save lives and prevent us from spreading infection throughout the real-world environments we inhabit and move through.

6. Artificial Intelligence (AI)

AI is one of the biggest tech developments right now, and it will become an even more essential tool for interpreting and comprehending the world around us in 2022. The amount of information we gather on healthcare, infection rates, and the effectiveness of contamination strategies will continue to grow. This means that the answers that machine learning algorithms scoop will grow more educated and involved.

Understanding new behavioral patterns will be an essential need for businesses. From shopping and socialization to virtual working environments, meetings, and recruiting, more human activity will occur online. The tools used to study behavioral trends are expected to continue to be in demand the next year.

7. IoT

Innovation driven by the Internet of Things (IoT) technology has become one of the cornerstones of competitive differentiation. From healthcare and manufacturing to retail and SCLM, the pace at which companies are driving innovation-based IoT has drastically increased in the wake of the pandemic. While connected devices will continue to be popular due to the convenience involved, wearable electronics to monitor health; IIoT in manufacturing; IoT in warehousing will be areas of focus going forward.

Conclusion

The ways organizations operate will continue to change as they increase digital transformation initiatives. According to theÌý, more than half of CEOs want to increase their technology investment by 10% or more to strengthen digital transformation services. These trends are applicable to India as well.Ìý

Digital transformation impacts every level of a business and brings data from many departments together to collaborate more efficiently. Improving customer experience is one of the biggest benefits of digital transformation. Tech-savvy customers want a positive experience across various channels, including mobile applications, social media, email, and live chat. Digital changes will also impact customer experiences.Ìý

Digital transformation also enables new data-driven models for asset management systems and procedures like Asset as a Service (AaaS) and Maintenance as a Service (MaaS). AaaS allows you to represent assets (both tangible and intangible) in a digital format. The latter provides for the execution of digitally enabled functions in order to improve them (for example, lowering maintenance and repair costs based on simulations and digital twins).

To understand the changing landscape and emerging trends, you need a partner who understands the technology and can help your business succeed. If you have the right partner on your side, you can expect the changing landscape to work for you. With SAPÌýÌýsoftware, you can be assured of a reliable partner to help you benefit from emerging trends.

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From enhancing the country’s online infrastructure and making most government services digital to increasing high-speed internet access, especially in rural areas, the digital transformation program is powering inclusivity (both economic and financial) through the Digital India program.

Consider this, as on June 2021, nearly of the Indian population hold an Aadhar card, a landmark boosting the Indian bid to push its Digital India initiative. Aadhar is a 12-digit unique identification number issued by the Unique Identification Authority of India on behalf of the Indian government. This is a good benchmark to assess the success and strides made towards the country’s digitalization since Aadhar enables access to important government digital services.

Back in 2006, the seed of Digital India was planted in the form of the National e-Governance Plan comprising 31 Mission Mode Projects related to government services in general fields, including health, agriculture, police, and commercial taxes. Digital India, the digital transformation program, is an amalgamation of initiatives brought about by multiple government ministries into a single source of truth – creating a digital India.

And as we complete six years of this ambitious program, how far we have really come is worth looking into. The Unified Payments Interface (UPI) has been responsible for easing off the Digital India online work by streamlining digital payments and transactions between bank accounts of buyers and sellers. Introduced in 2016, the digitize India platform of UPI has seen a in 2016 to 37.9 billion transactions in 2021.ÌýFollowing the ideology of digital payment, India has witnessed other digital technology initiatives such as e-KYC, DigiLocker and Electronic Signature System. Besides this, the Digital India movement also played a huge role in connecting Jan Dhan, Aadhar and Mobile, which has also been responsible for enabling the massive vaccination drive for COVID-19. Here are some interesting stats:

• Electronic linking of .
• Setting up of .
• Increase in common service centers for creating content on subjects like health, education, entertainment, and e-governance.
• Increase in several daily active internet users with the number of internet users in India at 622 million in 2020.

Interestingly, the number of active Internet users in India is expected to increase by 45% in the next five years and touch 900 million by 2025, according to the IAMAI-Kantar ICUBE 2020 .

The Road Ahead: What are the possibilities now?

Since its commencement in 2015, the journey of Digital India hasn’t exactly been smooth, from concerns on data privacy to questioning the need for having an Aadhar card. Digital India’s aim was to spur growth to nine pillars: Broadband Highways, Universal Access to Mobile Connectivity, Public Internet Access Program, e-Governance: Reforming Government through Technology, e-Kranti – Electronic Delivery of Services, Information for All, Electronics Manufacturing, IT for Jobs and Early Harvest Programs.

Today, six years on Digital India has managed to bridge the gap between Bharat and India (the population living in its villages ‘Bharat’ and those residing in urban cities ‘India’) to a certain extent.Ìý The Digital India program has made the working and data management of various departments and ministries of the Indian Government easier and quicker. The reduced amount of paperwork and more systematic arrangement of data has smoothened processes as well fast-tracked government services and reduced accompanying hassles, thereby benefiting citizens.

As India progresses in its journey to becoming a fully digital economy, one thing is certain – the government will remain at the center of its transformational efforts. But a public-private partnership can fast-track efforts and help iron out implementation setbacks that have beset some of these initiatives.

Following are some concrete steps that can further fuel the movement of digital transformation of India while furthering its aspiration to become a 5-trillion-dollar economy:

• Emphasis on gamification – According to recent market research conducted by Deloitte, the online gaming industry of India is booming up at a rapid pace. The , thus showing signs of compound annual growth rate of 40 percent. By upskilling the people, gamification can be made significant for the education sector, bridging the gap between people speaking different languages.
• Making smartphones more affordable and accessible – There needs to be a focus on ways to bring down the costs of smartphones and make affordable smartphones and services accessible to people, especially those below the poverty line. This can be done by putting more emphasis on the local production of smartphones and their components.
• Implementation of 5G technology – The Digital India movement was initialized to make 4G internet connectivity accessible to the masses. However, the times have changed in the last seven years. With the world moving towards 5G internet connectivity, the next challenge is to work on its implementation. For this, mobile operators of the country need to be encouraged to roll out 5G services as soon as possible, and that too, at affordable rates.
• Creation of secure cyberspace – Almost 50,000 cases of cyber frauds were reported in India in 2020, which have acted as barriers in the speeding growth of the Digital India movement. To make sure that people trust the online services and make them believe that they are fully safe, secure cyberspace needs to be created. This can be done by creating better perimeter defense with enhanced routers and firewalls at the initial points of a sub-network and introducing stricter cyber laws with stringent punishments or penalties.
• Transformation of urban cities into smart cities – Under the Smart City initiative, the Indian government, both at the center and states, is already working on the transformation of several Tier-1 and Tier-2 cities. The movement was started to make these cities more advanced and improve the standards of living with access to better technologies and facilities. The Digital India programs like Aadhar, DigiLocker and the computerization of land records have been key drivers in the data management of the Smart City Project. This systematic recording of data has helped in making various developments easier and quicker.
• More awareness in rural areas – There are still several remote villages in India, where along with the basic internet services, the lack of basic education has been a significant issue in the acceptance of the Digital India initiative. These areas need to be developed with more investments and better access to basic education, mobile phones and internet services.

The Digital India story is compelling and a beacon of optimism for the rest of the world about what a determined nation can achieve. As India gears up for Industrial Revolution 4.0, its government, bureaucracy, citizens and corporates all have a significant role to play in the next chapter of Digital India.

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