business transformation Archives - 51风流India News Center News & Information About SAP Mon, 13 Apr 2026 06:59:08 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 Tech Mahindra Adopts 51风流Joule for Consultants to Accelerate AI-Driven Transformation Across India /india/2026/04/tech-mahindra-adopts-sap-joule-for-consultants-to-accelerate-ai-driven-transformation-across-india/ Mon, 13 Apr 2026 06:56:25 +0000 /india/?p=6351 The conversational AI solution will give consultants instant access to SAP鈥檚 knowledge base, enhancing productivity, decision-making, and project delivery Mumbai, April 13, 2026: SAP, a...

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The conversational AI solution will give consultants instant access to SAP鈥檚 knowledge base, enhancing productivity, decision-making, and project delivery

Mumbai, April 13, 2026: SAP, a market leader in enterprise application software and business AI, 听today announced that (NSE: TECHM), a leading global provider of technology consulting and digital solutions to enterprises across industries, 听is adopting to strengthen its 51风流delivery capabilities and support faster enterprise transformation programs. By integrating 51风流Joule for Consultants the company aims to streamline implementation workflows for customers across the entire 51风流project lifecycle鈥攆rom discovery and design to development, testing, and post-deployment support.

Empowering Consultants with AI at Scale

Building on SAP鈥檚 Suite-First and AI-First strategy, the collaboration will streamline business processes, with Joule integrated across applications to provide AI insights and improve productivity.

This aligns with Tech Mahindra鈥檚 鈥淎I Delivered Right鈥 strategy that empowers enterprises by equipping them with the tools and processes to maximize AI investment from strategy development to solution implementation.

Grounded in SAPs most authoritative knowledge base, including content not available to third-party tools, 51风流Joule for Consultants transforms SAP鈥檚 deep institutional expertise into an intelligent conversational assistant for consulting teams.

Building on Tech Mahindra鈥檚 extensive domain expertise, the solution is expected to enable several key benefits for its consulting teams, including:

  • Faster knowledge discovery: Consultants can retrieve relevant 51风流documentation, implementation guidance, and best practices through natural language queries 鈥 early deployments indicate up to 28鈥30% reduction in research time.
  • Efficient project execution: By simplifying access to trusted technical guidance and implementation standards, teams can accelerate delivery across 51风流transformation projects.
  • Tangible consultant productivity improvement: Automating routine research and knowledge retrieval can help consultants save 2 hours per day, enabling greater focus on high-value strategic activities.
  • Greater accuracy and consistency: Access to authoritative guidance helps teams follow proven implementation approaches and maintain alignment with established standards.
  • Accelerated cloud transformation: Strengthening Tech Mahindra鈥檚 capabilities in supporting enterprise transformation journeys such as RISE with SAP, 51风流Joule for Consultants enables organizations to accelerate cloud migration and improve delivery quality, lowering total cost of ownership (TCO).

Vinay Sanil, Global 51风流Practice Head, Tech Mahindra, said, 鈥淓nterprises today are moving rapidly from AI experimentation to scaled, outcome-driven transformation. However, a key challenge remains fragmented access to knowledge and the time-intensive nature of translating expertise into execution. Our adoption of 51风流Joule for Consultants addresses this gap by embedding AI-driven intelligence directly into the delivery lifecycle. By enabling instant access to trusted 51风流knowledge and automating routine tasks, we are empowering our consultants to enhance productivity, accelerate project timelines, and deliver greater value to customers.鈥

Advancing AI-Driven Enterprise Transformation in India

The selection reflects accelerating Business AI adoption across India, as enterprises modernize core processes and move from experimentation to scaled AI deployment. 51风流continues to see strong momentum for the 51风流Business Suite, with organizations across industries using embedded AI to reimagine finance, supply chain, HR, and customer experience functions.

By embedding 51风流Joule for Consultants into delivery workflows, Tech Mahindra is enabling faster time-to-value for customers while improving overall project quality and execution speed across 51风流transformation programs.

Ravinder Amar,听 Vice President – Enterprise Business, 51风流India Subcontinent, said, 鈥淎I is redefining how enterprise transformation is delivered. With 51风流Joule for Consultants, Tech Mahindra gains direct access to SAP鈥檚 most comprehensive knowledge foundation, empowering its teams to translate AI innovation into measurable business outcomes. We are proud to support our partners as they scale intelligent delivery capabilities across India and beyond.鈥

Tech Mahindra joins a growing ecosystem of global system integrators and consulting firms, including KPMG and Wipro, that are leveraging 51风流Joule for Consultants to enable more efficient, insight-led digital transformation programs worldwide.

Media Contacts

Itisha Bhatnagar | itisha.bhatnagar@sap.com

Vinidha Ganeshan | vinidha.ganeshan@bursonglobal.com

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93% Indian Businesses Expect Positive Returns on AI Investments Within Three Years, states 51风流Value of AI Report 2025 /india/2025/11/93-indian-businesses-expect-positive-returns-on-ai-investments-within-three-years-states-sap-value-of-ai-report-2025/ Mon, 24 Nov 2025 05:43:41 +0000 /india/?p=6331 Bangalore, November 24, 2025 鈥 SAP, a global leader in enterprise application software and business AI, unveils a new AI adoption study highlighting the growing...

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Bangalore, November 24, 2025 鈥 SAP, a global leader in enterprise application software and business AI, unveils a new AI adoption study highlighting the growing confidence of Indian businesses in the value and potential of AI.听 According to the findings, 93% of Indian organizations expect positive returns on their AI investments in less than three years 鈥 the highest level of confidence recorded among all countries surveyed.

Unveiled at SAP鈥檚 flagship event, TechEd 2025, the Value of AI Report 2025, in collaboration with Oxford Economics, surveyed 1,600 senior business leaders across eight countries, including 200 respondents from India.

Organisations are already realizing tangible value from AI, with Indian businesses reporting an average return on investment (ROI) of 15% from AI initiatives in 2025, projected to reach 31% within just two years. Fuelling this momentum, businesses across the country are investing US$31 million in AI this year 鈥 outpacing the global average 鈥 with focussed spending on software, infrastructure, talent, and consulting.

鈥淎I is transforming how businesses operate, not just by automating tasks, but by enabling smarter, faster decisions across mission-critical processes,鈥 said Philipp Herzig, Chief Technology Officer, 51风流SE. 听鈥淎t SAP, we combine trusted business data with AI that reasons, acts, and learns 鈥 helping organizations tackle complex challenges in finance, HR, and supply chain with confidence. The real value of AI emerges when innovation meets execution, making intelligent systems a seamless part of how businesses run.鈥

Key findings from the report:

Indian organizations are turning AI into measurable business value

  • Indian businesses are investing US$31 million in AI across IT, infrastructure, talent, and consulting, ahead of the US$26.7 million global average.
  • Organizational investments in AI are projected to rise by an average of 33% over the next two years. That investment is expected to drive ROI of 15% this year (an average of US$5.7m), which is expected to double in two years鈥 time to 31% ($15.3m).
  • 56% are satisfied with current ROI on AI, and 58% expect AI initiatives to deliver positive ROI faster than other technology investments 鈥 the highest globally.

India鈥檚 Focus on AI Deepens, Driving Data-Led Growth and Impact

  • Majority of businesses expect AI to be central to business processes, decision making, and customer offerings by 2030 with only 3% saying otherwise.
  • Most businesses are scaling AI automation and experimenting with generative AI leading to AI supporting 23% business tasks today, rising to 41% in 2 years.
  • AI has helped 36% of businesses address key challenges, driving better insights (44%), greater innovation (37%), and stronger customer engagement (36%).
  • 78% are integrating AI into workforce planning through upskilling and reskilling to enable an AI-powered future.

Challenges to AI Adoption in India

  • AI adoption remains fragmented, with 48% organisations reporting piecemeal investments and 27% pursuing department-led initiatives.
  • AI skills remain a barrier to scale, with 64% organisations citing incomplete, comprehensive AI training.
  • 67% of organizations remain concerned about shadow AI, with risks across inaccurate outputs (63%), data leakage (53%), security vulnerabilities (42%), and compliance violations (34%).
  • While 42% of businesses report adequate data readiness for AI, more than half remain unsure about sharing and integrating data internally (52%) or with external partners (51%).

The Agent-Enabled Future of Business Transformation

  • In the next two years, Indian businesses expect ROI of 7% (approximately听US$2.8 million) from agentic AI
  • 85% of Indian businesses rate AI agents as having moderate to high potential to transform operations with 50% agreeing that AI agents can add significant value to their business by managing complex workflows across business units.
  • 49% businesses believe Agentic AI will significantly influence their strategic planning in the next two years.

Indian enterprises are driving real business outcomes by adopting AI. , a leader in the building materials industry, has cut procurement processing time by nearly 50% using 51风流Business AI and data cloud, and is now scaling these efficiencies across departments. Similarly, , a global technology player in electrification and automation, is boosting productivity in the industrial sector by streamlining workflows with automation and gaining real-time insights through the Joule copilot鈥攁ll powered by 51风流Business AI. Advancing this momentum, a leading technology services and consulting company is leveraging 51风流Joule for consultants to harness generative AI and help clients worldwide drive secure, resilient, and sustainable growth.

鈥淎I is central to how businesses create value. With over 600,000 professionals, India accounts for 16% of the global AI talent pool, making it a true AI powerhouse. This depth of digital talent is enabling enterprises to shift from pilots to performance embedding AI into decisions, operations, and customer experiences. At SAP, we see this as a pivotal moment to partner with Indian businesses, combining trusted data, embedded intelligence, and world-class talent to drive sustainable growth.鈥 said Sindhu Gangadharan, MD, 51风流Labs India and Head, 51风流Customer Innovation Services, SAP.

In a fast-changing business landscape, AI is already delivering real value 鈥 and the potential ahead is even greater. Innovations like Agentic AI are driving efficiency, agility, and growth. At SAP, we unlock AI鈥檚 full potential by combining mission-critical applications, trusted data, and embedded intelligence. Together, they create a flywheel of continuous improvement and long-term performance.

Explore how 51风流Business AI can deliver ROI for your business .

Visit the听. Get 51风流news via听 and .

For more information, press only:

Itisha Bhatnagar, +91 9654524719; Itisha.bhatnagar@sap.com

Priyanka Jain, +91 9811408100; priyanka.jain@bursonglobal.com

51风流Press Room; press@sap.com

 

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Nilons Embraces Cloud-First Innovation with RISE with 51风流to Propel Digital Transformation /india/2025/09/nilons-embraces-cloud-first-innovation-with-rise-with-sap-to-propel-digital-transformation/ Thu, 04 Sep 2025 05:43:53 +0000 /india/?p=6312 Mumbai, 09th September, 2025 鈥 SAP, a market leader in enterprise application software and business AI, today announced the transformative adoption of RISE with SAP...

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Mumbai, 09th September, 2025 鈥 SAP, a market leader in enterprise application software and business AI, today announced the transformative adoption of RISE with SAP at Nilons Enterprises Pvt. Ltd., a prominent player in India鈥檚 food processing industry. Executed by SAVIC Technologies, this milestone represents a critical advancement in Nilons鈥 digital transformation journey. The adoption of SAP鈥檚 cloud-first ERP solution is set to enhance operational efficiency, increase business agility, and drive innovation across the organization鈥檚 integrated value chain.

Founded with the mission to bring authentic Indian flavors to every household, Nilons specializes in pickles, instant mixes, spices, and culinary pastes. To support its continued growth and modernization, the company chose SAP鈥檚 industry-leading cloud-first ERP platform, RISE with SAP, to gain end-to-end visibility, real-time insights, and enhance supply chain efficiency. With the integration of SAP鈥檚 solution, Nilons now operates on a unified cloud platform that connects procurement, manufacturing, sales, compliance, and finance. This transformation empowers over 300 users across multiple locations to make faster, data-driven decisions, driving efficiency and ensuring the delivery of high-quality products at scale.

鈥淎t Nilons, our unwavering commitment is to deliver authentic flavors, natural ingredients, right authentic recipes to every household, with our customers at the heart of everything we do,鈥 said Dipak Sanghavi, Managing Director & CEO, Nilons Enterprises Pvt. Ltd. 鈥淏y embracing 51风流S/4HANA and partnering with SAVIC Technologies, we鈥檝e transformed our core business processes, eliminated inefficiencies, and achieved unparalleled accuracy in inventory and reporting. This digital foundation empowers us to scale with confidence, drive sustainable growth, and continue delivering nutritious and delicious top-quality products for our customers well into the future,鈥 he explained.

The implementation, spearheaded by SAVIC Technologies, was successfully completed within the defined timeline, navigating complex data migrations and change management with precision. Leveraging SAVIC鈥檚 extensive expertise in food processing and 51风流ecosystems, the transition from legacy systems to a modern, intelligent enterprise framework was seamless, laying the foundation for long-term growth and operational excellence.

鈥淚nnovation and agility are key drivers of growth, and Nilons’ successful transformation reflects the growing momentum of cloud adoption in the food industry,鈥 said Rajeev Singh, India Head of Corporate, 51风流Indian Subcontinent. 鈥淎s industries transition to the intelligence era, Nilons鈥 embrace of a unified, intelligent ERP suite positions them to drive customer-centric innovation and achieve operational scalability. This milestone sets a new standard for agility and future-readiness in food processing, and we are proud to support Nilons in this pivotal step forward,鈥 he added.

“At SAVIC, we believe every transformation deserves personal commitment. For Nilons, I made it a point to visit the project site every week, connect directly with teams on the ground, and resolve challenges in real time. This hands-on partnership is what sets SAVIC apart 鈥 we don鈥檛 just deliver 51风流projects; we co-own our customers鈥 ambitions and make sure they succeed, step by step鈥, said, Senthil, Chairman, SAVIC Inc

Through this transformation, Nilons has enhanced reporting, optimized inventory, and automated compliance, solidifying its position as a digital leader in India’s food processing industry. This achievement underscores SAP鈥檚 commitment to driving digital transformation through cloud innovations and strategic partnerships that deliver enduring business results.

About Nilons Enterprises Pvt Ltd

“Nilon鈥檚 Enterprises Pvt. Ltd., with it’s head office in Pune, is one of India鈥檚 leading processed food companies, offering a wide range of high-quality products including pickles, sauces, jams, pastes, ready-to-cook mixes, and more. Established in 1962, Nilon鈥檚 is known for its commitment to taste, quality, and innovation, bringing the authentic flavors of India to every kitchen. With strong distribution across the country, Nilon鈥檚 continues to be a trusted name in Indian households. Nilon’s is India’s leading Pickle & Tooty Fruity manufacturer.”

About SAVIC Technologies Pvt Ltd.

SAVIC is a global system integrator simplifying business processes and enabling customers to achieve their objectives. With expertise in technology and consulting, we drive digital transformation for growth through innovative initiatives. Our delivery model ensures easy adoption and scalability in a cutting-edge digital environment.

For more information, press only:
Itisha Bhatnagar, +91 9654524719; Itisha.bhatnagar@sap.com

Priyanka Jain, 9811408100| Priyanka.jain@bcw-global.com
51风流Press Room; press@sap.com

 

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Apollo Tyres Accelerates its Digitalization With 51风流Cloud /india/2023/05/apollo-tyres-accelerates-its-digitalization-with-sap-cloud/ Wed, 03 May 2023 08:19:34 +0000 /india/?p=5760 Adopts RISE with 51风流Bangalore, May 03, 2023: SAP, the world leader in enterprise application software and cloud solutions, today announced, it is supporting Apollo...

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Adopts RISE with SAP

Bangalore, May 03, 2023: SAP, the world leader in enterprise application software and cloud solutions, today announced, it is supporting Apollo Tyres Limited (ATL), one of the leading tyre manufacturers, in moving their digital core onto the cloud and transforming the company into an intelligent, sustainable enterprise. SAP鈥檚 鈥渂usiness transformation as a service-鈥 RISE With 51风流brings the right products and tools in one package enabling companies to speed up their cloud journey regardless of size, industry, cloud readiness, customization, volume, or departure point.

ATL鈥檚 decision to adopt RISE With 51风流underscores their commitment to gaining a distinctive competitive advantage in the market and becoming future-ready through process simplification, cost reduction, transition to net zero and future-proofing its global supply chains.

鈥淎gility and business innovation are crucial to address changing market dynamics and consumer expectations. It adds an extra dimensional layer to our efforts to reduce costs, improve processes, and nurture our top-line, bottom-line as well as green-line growth,鈥 said Hizmy Hassen, Chief Digital Officer, Apollo Tyres Ltd. 鈥51风流on Cloud adopts Business Transformation as a Service approach that aligns with our ambitious growth goals, further 听consolidating our leadership in the domestic market and achieving the revenue goal of $5 billion by the financial year 2026.鈥

Under Apollo Tyres鈥 digitalisation efforts, moving to SAP鈥檚 integrated and secure cloud platform will enable the company to secure the outer perimeter of its key systems, sweat its assets, innovate new products and services faster, and provide superior customer experiences.

鈥淭he Indian automotive industry today races towards a new world that is driven by changing consumer preferences and a pivot to a more sustainable world.鈥 said, Manish Prasad, Vice President 鈥 Metal, Mining, Miscellaneous & Automotive Industry 51风流India 鈥淓xtending support to our long-time customer Apollo Tyres is timely, as cloud migration becomes the foundational enabler of any business transformation. We鈥檙e confident that SAP鈥檚 industry centricity and process will support their cloud journey and drive the next phase of growth for ATL.鈥

About Apollo Tyres Ltd.

Apollo Tyres Ltd is an international tyre manufacturer and the leading tyre brand in India. The company has multiple manufacturing units in India and a unit each in The Netherlands and Hungary. The company markets its products under its two global brands 鈥 Apollo and Vredestein, and its products are available in over 100 countries through a vast network of branded, exclusive, and multi-product outlets.

 

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5 Ways to Increase Your Market Share for Business Growth /india/2022/04/5-ways-to-increase-your-market-share-business-growth/ Tue, 19 Apr 2022 11:00:46 +0000 /india/?p=3764 Growing the market share of a company means balancing customer satisfaction, brand loyalty, innovation and business expansion. Read this blog to know more.

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In a competitive market, market share gives a company a good idea of how powerful or important it is; in other words, business growth is an essential indicator of overall organizational effectiveness. The portion of the market controlled or dominated by a company is derived by dividing a company’s sales for a certain period by the industry’s total sales in the same time.

A critical indicator of a company’s success, market share allows the company to:

  • Quantify the influence of business strategy and its execution
  • Ask questions about its performance
  • Get an insight into how the company fares against the competition
  • Analyze and take action to improve marketing efforts
  • Increase the company鈥檚 sales and profits

Market share is also an indicator of business reputation. Factors like one-year performances, compensations to investors and consumers, industry specializations, and analyst reputation in the market are important determinants of how fast a company can expand and capture a greater market share.

But increasing a company鈥檚 market share is not an easy task. Competition is intense in every sector, and warring firms aggressively employ tactics and strategies they believe are best suited for the market. Also, the process of trying to increase the market share is a continuous and challenging one. It takes a lot of effort to convince customers to drop a product or service they are already using and adopt a new one.

In this frenzy to compete for the customer鈥檚 eyeballs and wallets, companies use similar tactics such as lowering prices drastically, adopting rigorous marketing methods and resorting to heavy advertising. While these may yield results initially, organizations that want to create and keep a larger market share for a longer time need to look for more data-driven and disciplined approaches.

  1. Innovating and adopting new technologies

A proven way to grab the attention of maximum number of customers, innovation involves introducing a practical, helpful and exciting new product or service. This can help a business grow and even enable it to change the whole market dynamics. Take Netflix, for example. Beginning as a simple video rental service, the company recognized and capitalized on the need for video on demand and streaming services. Today, Netflix is one of the largest entertainment companies in the world, with over 214 million subscribers in more than 190 countries.

Innovation can also be extended to mean adopting latest technologies to increase business efficiencies and improve customer experience.听Artificial intelligence, blockchain, cloud, data analytics and edge computing can help a business by:

  • Enabling workflows and processes to become flexible, agile
  • Reducing costs and identifying areas of wastage
  • Delivering products and services quicker, with greater efficiency
  • Helping resolve issues and detect errors in real-time, as well as resolving them quickly
  • Assuring customers of data privacy, transaction security
  • Enabling faster communication and easier coordination between employees, different departments

Ways in which technology can help unlock business efficiencies

With the help of targeted solutions like ERPs and marketing software, businesses can gain and sustain a competitive advantage over competitors, leading to a greater market share.

  1. Increasing customer engagement and satisfaction听

A happy customer is one of the most important factors in ensuring business success, not to mention the best kind of advertiser. Delivering the best quality product or service to a customer and meeting their expectations to the fullest is a basic tenet for any business, regardless of its size or industry. The satisfaction levels of a customer are a post-selection evaluative assessment of individual purchasing decisions. Therefore, whether a customer will return to a company for their next purchase will depend on how satisfied they are with the choice they made in the first instance.

Thus, an organization must keep track of how satisfied its customers are. There are various methods to do this, including:

  • Surveys and discussions- Companies can make use of questionnaires, interviews and focus group discussions with customers. These methods are also helpful in assessing customer needs and designing new and better products.
  • Usability tests and demos- These allow a small group of customers to test a product or service before it is launched in the market. Apart from understanding how customers react to the offering, these also help in designing effective marketing campaigns.
  • Website feedback sections- Once a product or service has been launched, many companies solicit customer feedback on their website.
  • Social Media chatter- Social media platforms can be a great tool to keep track of customer satisfaction and build an image for your brand. It also helps to build a relationship between the customer and the company. However, when the customer can reach out to the company at any time, they also expect rapid responses from the organization.
  • Analytics- Analytics software tools help a company keep track of customer interactions with different departments or teams, over websites, social media and mobile apps. For example, these programs can monitor how many times a link is opened or how often a particular website section is accessed.

While these methods provide valuable customer feedback, it is crucial to turn this feedback into quantifiable numbers to make sense of it. This can be done using different customer satisfaction metrics. Some of these metrics include:

  • Customer satisfaction score听allows customers to rate their experiences with a company on a predefined scale.
  • Customer effort score听rates the effort that a customer had to put for, and during, interaction with the company. It helps the company to improve its feedback and response mechanism.
  • Net Promoter Score听measures a customer鈥檚 willingness to recommend the product or service to others.
  • Customer Acquisition Cost听measures the cost that a company incurs to acquire one customer. This metric can help the company understand its marketing strategies and its performance in the market.
  • Churn rate听measures the number of customers leaving or stopping the use of the company鈥檚 products or services. This is an important metric that can help a company keep track of its customer base and make changes to lower the churn accordingly.
  1. Building brand loyalty听

It’s a well-known fact that repeat business is a considerably more sustainable source of long-term revenue than nurturing new customers. If a company cannot keep its customers, its market share will keep shrinking, and it will not survive for long.

To build a sense of loyalty in the customer towards the brand, there is a need to bring in satisfaction, trust and commitment. All these can be achieved by creating a meaningful relationship between the customer and the company. Improving brand loyalty can be as simple as focusing on these customer interactions and their experiences with the company. Some ways to do this are by:

  • Having an active social media presence to keep in touch with customers
  • Offering a seamless omnichannel customer engagement experience
  • Maintaining transparency and sharing news about company developments
  • Educating customers about post-purchase care, new offerings etc
  • Responding to feedback and being proactive about customer issues

These strategies help make the customer feel valued, satisfied and assured of the company鈥檚 commitment to them.

A company that has perfected the art of turning customer engagement into brand loyalty is Royal Enfield. From sharing articles on biker tours to giving tips on taking care of the motorcycles to even allowing users to custom-make accessories like helmets and gloves, the company has developed a loyal customer base that shares a deep bond with the brand.

  1. Forming joint ventures

Markets nowadays are segmented and dynamic. There are different services to cater to particular demands, and one organization cannot meet every need of the modern customer. Therefore, it is important to look for partners who provide services that align with, complement or augment the company鈥檚 offerings. A bigger company can also buy out the competition, adding their market share to its own.

When Facebook bought WhatsApp in 2014 for a staggering $19 billion, many thought that this was a means of achieving horizontal integration by Facebook. However, it was听that Facebook had been tracking the rise of WhatsApp. Data showed that the chatting app could have eliminated Facebook from the markets had it gone on to be an independent company. It was also the app with more engagement time as compared to Facebook. Before it could eat into Facebook鈥檚 market share, the company bought WhatsApp, and the app is now part of the 鈥楳etaverse鈥.

  1. Using dynamic marketing methods

With rising competition and mind-boggling technology changing the future into reality, customer needs will keep changing rapidly. A successful company has to be on its toes to stay abreast of the changing demands and meet them before the competition. However, this is a task that demands more than conventional marketing methods.

Dynamic marketing uses data gathered from the customers to shape responsive and agile marketing strategies. Data-driven dynamic marketing helps customers feel heard and enables organizations to craft an effective customer strategy. These methods allow personalized and targeted communication, which has been听听to have a positive and sustained impact on the competitive advantage of any organization. New-age tools such as marketing cloud software play a significant role here, by helping companies place the customer at the center of every experience.

Conclusion:

In the digital-first era, increasing market share is as much about leveraging technology efficiently, as better management and organizational quality. The target audience uses the internet to search for and share their desires. Companies can notice the earliest traces of change there.

It’s simple to quantify the audience’s preferences and complaints by measuring the company鈥檚 digital impact, monitoring and comparing digital traffic, engagement, and conversions, and using digital technologies to quantify customer preferences and complaints.

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How can the Finance Industry Leverage Business Analytics? /india/2022/03/transforming-the-finance-industry/ Sat, 19 Mar 2022 10:02:06 +0000 /india/?p=3902 Explore latest trends in the financial industry and learn about the innovative tools and business analytics services that propel digital banking in 2022.

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The finance industry has been under a 鈥榙igital spell鈥 for quite some time now鈥搖nlike many other sectors, which put the pedal to the metal to drive digital transformation only听recently. Yet, banks and traditional financial institutions continue to face increased competition from newer digital intermediaries, such as the fintech sector. Meanwhile, the pandemic accelerated the adoption of digital banking services by consumers of all ages. Thus, to remain competitive, banks had to move from a digital-friendly model to a digital-first future.

Here are some of the numerous factors that prompted this radical shift to the digital:

  • Declining branch traffic and the rise of mobile banking apps: A recent by S&P Global Market Intelligence found that 51% of respondents confessed to visiting bank branches less frequently due to the ongoing pandemic. Of those, more than 65% claimed to also use mobile apps more frequently. The most popular mobile banking feature among the respondents was the ability to use the photo check deposit (24%), followed by account-to-account money transfer, bill payment, and peer-to-peer payments (20%). In fact, banking conglomerate JPMorgan Chase & Co. that its active mobile user count grew by 9% to 42 million users. Naturally, banks are reducing their physical footprint to go deeper into the digital realm

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  • Changing customer needs and expectations: According to a survey by PwC, 听wish to open a new account digitally but cannot do so today. There鈥檚 a marked change in the way customers want to engage in financial transactions and activities. Clearly, banks that fail to rise to the occasion will lose out to the competition.

Deliverable_25325_1646251884462-20-25%_1200x200-1

  • Heightened competition from non-traditional players: Tech giants Amazon and Google are making headway into the banking space. 听that the number of UPI transactions on its platform is doubling each month, with the total number of transactions touching 4.2 billion in October 2021. The company has highlighted the importance of preparing its infrastructure to cater to the fast-rising demand. Meanwhile,听听with a wealth management platform, Kuvera, to allow users to facilitate investments into mutual funds, fixed deposits, etc. Considering this field鈥檚 immense scope, it is only natural to expect that more and more tech companies will want a slice of the pie. This will increase the competitor pool of traditional financial institutions.
  • Skyrocketing use of innovative technology: From cloud computing and smartphones to digital currencies and blockchain technology, there are numerous technological tools that are driving digital disruption in the banking sector. One interesting example is the rise of Robo-advisors, which are computer programs that provide investment advice to customers. This is done by analyzing the customer data in real-time and extracting emerging patterns as well as trends to make the 鈥榓dvice鈥 relevant and engaging. The increasing popularity of business analytics service solutions in different fields, leading to the development of tools such as听, is another example.

Needless to say, all these fast-paced developments have driven banks and financial institutions to revisit their offerings, restructure their current growth strategies, and understand their true place (and potential) in the digitally powered financial ecosystem.听

Emerging Digital Trends Reshaping the Financial Industry

the current wave of digital transformation has the potential to drastically alter the banking sector. With the help of breakthrough technologies and innovative offerings, financial players are looking to hyper personalize consumer experience and enable smoother journeys.

Here鈥檚 how听the industry is leveraging digital transformation to transform every juncture in the customer鈥檚 journey:

  • Using newer technologies:

    Banks are leveraging a heady combination of Information Technology, Big Data, and specialized human capital to gain a competitive edge. With the help of futuristic technologies such as artificial intelligence (AI) and machine learning (ML), banks can process high volumes of customer data and drive actionable insights to improve customer experience. For example, HDFC leverages the services of 鈥楨va鈥, an AI-powered chatbot that can efficiently answer overuser queries with more than 85% accuracy. Additionally, over 81% of companies compete mostly on the basis of CX and听听are expected to involve emerging technologies such as machine learning applications, chatbots, and mobile messaging. Clearly, the demand for emerging technologies is skyrocketing in the financial sector.

  • Developing customer-centric products:

    Banks are developing and deploying new products with a laser-like focus on increased transparency and great user-friendliness. In other words, banks are focused on creating products that can actually address their core customer鈥檚 pain points and minimize friction.

  • Catering to phygital customers:

    Approximately banking customers use digital channels and 80% of all customer touch-points occur on digital channels. Yet, usage of physical branches and the traditional way of conducting financial transactions in person is not dying down. So, banks are taking the middle route to cater to the needs of the 鈥榩hygital鈥 customers鈥搕hose who actively use both digital and physical channels — by driving a seamless, customer-centric, and hyper-personalized omnichannel banking experience.

  • Leveraging cloud-native architecture:

    Financial institutions are focusing on creating a centralized digital banking platform鈥損owered by cloud-native architectures and containerized workloads鈥搕o deliver increased speed, flexibility, and agility when building new products for customers. In fact, 听indicates that 50% of financial firms are steadily adopting Infrastructure-as-a-service (IaaS) to drive cost-effectiveness, boost on-demand availability, and leverage automated scalability. Furthermore, financial institutions benefit from a shorter ideation-to-service timeline, thanks to cloud computing technology.

  • Driving cultural change:

    There鈥檚 a change in the organizational mindset, with banks wanting to invest in the right tools and processes to free up their IT team. This team can then focus on more strategic tasks, as opposed to engaging in routine and repetitive work with zero value-add. Additionally, banks are working towards better aligning the digital platforms with the organizational goals and restructuring the technology decisions based on the customer鈥檚 needs.

  • Rebuilding technology stack:

    The financial industry is focusing on rebuilding its tech stack, keeping in mind more business-critical factors such as risk and compliance, operations, and business development. This, instead of solely focusing on the technology鈥檚 technical specifications, indicates a win-win-win situation for the users, the leadership, and the bank itself.

  • Utilizing business analytics:

    Leading banks are now using the power of analytics in various ways. From employing ML techniques to forecast which consumers are currently engaged and who are likely to leave to looking at competition marketing to see if any banks are offering any needless discounts, the results are varied. In a nutshell, banks are dependent on business analytics services to manage and reinvigorate customer experience.

Digital Transformation Finance Industry

The Way Forward

Digital transformation is the only logical way ahead if the financial services industry wants to keep pace with the technological, cultural, and societal advancements occurring at breakneck speed. There鈥檚 an acute need to build highly-scalable IT systems at low costs, without compromising on the quality of service or falling short of the customer鈥檚 growing expectations.

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Importance of ERP Systems for Small and Medium-Sized Businesses /india/2022/03/importance-of-erp-for-smes/ Wed, 09 Mar 2022 06:22:54 +0000 /india/?p=3956 Learn all about why it makes sense to spend time and money on an ERP system for SMEs.

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Enterprise resource planning (ERP) is a modular software system that is scalable and flexible that gives enterprises access to a system of highly integrated applications. It allows businesses to focus on what is essential to their success. The ERP system for SMEs has a direct impact on cost savings and operational improvements. This helps businesses survive and prosper in difficult economic situations.

Small businesses are now moving from paper-based systems and Excel spreadsheets to modern ERP automation, including digital scheduling and analysis of production tools. It has been observed that the development and emergence of several ERP software programs over the last decade has made business operations easier. As per a report by听, the ERP market is expected to grow at a CAGR of 9.8% from 2020 to 2027 to reach $86 Billion by 2027. The bulk of the growth is expected from ERP systems from SMEs.

ERP System

Inventory Management, Invoice Tracking, Market Research, Accounting, Capacity Planning, Quality Control, etc., are a part of an integrated system that can be shared and managed through a centralized database to streamline business operations. With the help of a Cloud ERP suite, manufacturers can turn their daily data into actionable business intelligence and automate processes on the cloud.

Key benefits听of incorporating ERP solutions for SMEs

The ERP software allows enterprises to condense workflows, streamline processes, and automate, eliminating the need for manual input. ERP system from SMEs is benefiting the SMEs through –

  • Cost Reduction:听When employees have fewer manual processes to weigh them down, they鈥檒l be free to take on more innovative, profitable projects. Ease of workflow increases, with less turnaround time and high production capability.

ERP is a solution that provides transparency about how problems affect the rest of the process, allowing managers to analyze, gain better insights, and make effective decisions. It provides real-time financial data that offers a competitive advantage, increases efficiency, and helps ensure cost savings.

  • Custom Reporting:听Organizations rely on reporting to track KPIs across every department. If one department or functionality falls behind, it can affect all the other departments. However, you can鈥檛 produce useful reports without a proper system. An effective ERP solution generates reports that clearly show where you鈥檙e already efficient and where there鈥檚 room for improvement.
  • Scalable Production: ERP brings a game-changing level of scalability to business processes. The automation of operations takes the burden off employees and guarantees a solid record of workflow. That frees your most valuable resource 鈥 your people 鈥 to handle the other important operations. A cloud ERP suite can be used to scale the business processes easily by automation of businesses processes on the cloud.

ERP Solutions

Successful ERP implementation case studies

听is a beverage company in Washington State. Before adopting the ERP system, they wasted a lot of time via manual processes. To assign a customer’s purchase to the corresponding account, employees had to manually populate the table with data from individual tables for further analysis. To perform historical analysis, employees must re-enter the information from the system into the table and compare it to the same data for the year. Extracting data for a month’s corporate transactions can take up to 15 minutes. This led to a loss of productivity.

To improve their productivity level, they installed a new ERP solution, so all company information was now stored in one system, not in myriad spreadsheets. This solution is used for accounts payable and accounts receivable, financial reporting, and production planning and scheduling. This includes processing the entire inventory turnover, from the start of job orders to the planning, consumption, and shipping of these orders.

They can now run ad hoc reports and queries in minutes instead of days. It reduced the risk of out-of-stock, late delivery, and lost invoices and orders, significantly improving customer experience. Sales have also grown by double digits; the new system has certainly given the company a competitive advantage.

, a civil engineering consultancy, was facing difficulty measuring which projects and segments were the most profitable. They decided to implement a new ERP system which increased the cash flow and profitability between jobs by connecting the entire company, including projects, finance, and material management.

They are now able to track sector-level performance and adjust the budget in order to manage project costs and maximize resource utilization. The ERP system measures performance against set goals and provides executives with the reports they need to focus their business development efforts on.

The company reduced its monthly closing from 5 days to 2 days and now pays twice a month in just 2 hours. In addition, easy access to historical data makes bid estimates more accurate, attracting more profitable contracts.

Western Digital is a technology company offering products in the areas of data storage, data systems and data solutions. The merger of听Western Digital, SanDisk and HGST听in 2019 was a major challenge for the company. Western Digital aimed to centralize its ERP system so that all the three companies could be managed together. The company chose an ERP software which led to the integration of the business units in the areas of Information technology, HRM, Payroll, Customer relationship analysis, etc.

Drawbacks of ERP system

To get the maximum benefit from an ERP system, there are some challenges that enterprises must overcome.

Cost:听The main deterrent to ERP is the cost of pre-integration and ongoing subscriptions and licenses related to technology. Depending on the size of your company, purchasing, implementing, and maintaining your ERP system can be expensive. On-premises systems also require enterprises to consider infrastructure costs such as IT support and server hardware. As your organization grows and operational needs grow, companies may need to purchase additional supplementary services or software.

Implementation Challenges:听Even with the complete implementation checklist, running an ERP system requires time, money, and resources. Organizations need to allocate internal staff resources to determine which ERP system to purchase. This can be a detailed process involving managers of finance, operations, IT, and in some cases, sales, marketing, and human resources. For companies with diverse spreadsheets and stacks of paper files, there may be a long data migration process that may require the hiring of an integrated specialist.

Conclusion

The need for a cheap, well-designed ERP system for small businesses is recognized in the current competitive organization culture. Small businesses require ERP systems to perform fast-paced and complex manufacturing processes. SMEs must carefully assess their requirements and select the听听they want to use to enjoy the maximum benefits such as reduced costs, operational planning, CRM, etc.

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7 Top Digital Transformation Trends you should Know /india/2022/03/7-top-digital-transformation/ Tue, 08 Mar 2022 08:23:54 +0000 /india/?p=3912 Digital Transformation is changing the way organizations operate and these 7 trends are sure to shape the future of business this year and beyond.

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Rarely does digital transformation happen at warp speed. The pandemic, however, ensured that organizations pivoted on technology from the way they worked to how they provided customer service within months.

Everything went digital. Broadly defined as the adoption of digital technologies in business to streamline processes and offer services to customers in a more digital way, digital transformation saw organizations bring about more automation; use bots for customer service; provide collaborative tools to enable work from anywhere for remote employees, etc. Businesses started to adopt disruptive technology to provide value to consumers while increasing revenue and productivity. Businesses began developing a digital presence to serve their audience as customers shifted to online platforms due to the pandemic-induced constraints.

And with the pervasive nature of digital transformation, many enterprise asset management software too made its presence felt in the market. Enterprise asset management (EAM) software helps firms buy, manage, and evaluate physical assets across various sectors. EAM services have been significant in assisting businesses in being flexible and resilient. In the wake of the pandemic, the corporate asset management system services-based software market has moved in tandem with the pace of digital transformation.t.

Digital transformation has a lot to offer this year, with technology becoming integrated everywhere and the shifting corporate landscape.听

Hereare the top seven trends that will shape Digital Transformation trends:

1. The New Normal Will Be 5G

For years, we’ve heard about the advantages of 5G. However, it wasn’t until last year that the demand for increased bandwidth and dependable connectivity became a real, tangible benefit that we could all understand.

In today’s world, digital is the standard, and businesses are attempting to run operations from their homes and other remote locations. While 4G has quickly gained acceptance in recent times, in the coming years, the 5G technology will acquire even more popularity. The 5G network can deliver relevant information and connection, meeting the rising need for more capacity and dependable connectivity. The adoption of 5G will lead to an increase in the demand for IoT connection, improve digital collaboration, and speed up digital transformation.

Our reliance on phones, tablets, and gadgets – which now include an ever-increasing number of IoT sensors – highlights the need for the multi-lane expressway that telecommunications companies predicted. Today, businesses can no longer afford to remain disconnected, and 5G deployments have become a critical answer component. In the coming years, the benefits of 5G will become increasingly popular as 5G is introduced in India and work from home becomes a norm for many rather than a pandemic-induced compulsion.

Also, the schools were able to function during the pandemic because of high-speed internet. Education will continue to adopt new technology faster, mainly as this implies access to learning for students located in the remotest and far-flung parts of the country. The requirement for learning is expected to remain after the pandemic and will contribute to the need for high-speed internet, i.e. 5G demand in the coming years.

2. CDP (Customer Data Platform)

Customer Data Platforms (CDPs) have picked up steam in recent months, and for a good reason. Data fragmented from numerous sources is famously difficult to arrange, which is inconvenient for businesses that rely on timely, well-curated data to function properly.

According to IBM, 鈥榩oor data quality鈥 costs听$3 trillion听every year; solving this issue has become a top concern for enterprises of all kinds.

The Customer Data Platform (CDP) is a comprehensive customer database that supports companies in consolidated data collecting, big data, processing, consolidation, activation, and execution from online and offline channels. This timely data coupled with AI and ML can help companies adapt to change in customer preferences at lightning speed.

3. Cybersecurity

Cybersecurity has emerged as a major concern in the aftermath of the pandemic. In a greatly digitally connected world where organizations allow employees to access data from secure outside networks, there is an increased risk of perimeter security being threatened.听

Hackers have taken advantage of the coronavirus outbreak to extend their attacks on businesses across the world. As per the latest report by听, cybercrime is up 600%. As fewer employees work onsite on the same secure network, businesses must reinforce their networks and improve their cybersecurity protocols, spreading them to home networks and mobile work-from-home devices.

4. The Winning Enterprise Architecture is Hybrid Cloud

Businesses are progressively moving to a hybrid cloud architecture. Hybrid cloud enables听enterprises to achieve the proper balance for their cloud infrastructure demands, ranging from SaaS apps and on-premise solutions to a combination of public and private clouds.

Large public cloud providers such as AWS, Azure, Google, IBM, and Oracle have made significant investments in hybrid during the last year. OEMs such as HPE, Dell (VMware), and Cisco are also investing more in developing solutions that make connecting on-premises data centers to the cloud far easier. These efforts aim to reach the customer where they are right now, taking on the problems of exponential data expansion while simultaneously being proactive on privacy, security, and compliance concerns. The modernized hybrid cloud model goes beyond traditional IT to include industrial applications.

5. Virtual and Augmented Reality (VR/MR) – Extended Reality (XR).

These terms refer to technology that projects computer-generated visuals directly into the user’s field of view via glasses or headsets. It is referred to as augmented reality (AR) when placed over what the user sees in the actual world. It’s VR when used to immerse the user in a completely computer-generated environment.

You may expect to see them, along with the other developments outlined. This will mostly include assisting us in avoiding potentially risky circumstances when viral transmission is a possibility. When we go through locations where the infection is known to have spread, AR technologies will provide real-time alerts. Simple steps such as reminding us to wash our hands when we touch a door handle in a public space could save lives and prevent us from spreading infection throughout the real-world environments we inhabit and move through.

6. Artificial Intelligence (AI)

AI is one of the biggest tech developments right now, and it will become an even more essential tool for interpreting and comprehending the world around us in 2022. The amount of information we gather on healthcare, infection rates, and the effectiveness of contamination strategies will continue to grow. This means that the answers that machine learning algorithms scoop will grow more educated and involved.

Understanding new behavioral patterns will be an essential need for businesses. From shopping and socialization to virtual working environments, meetings, and recruiting, more human activity will occur online. The tools used to study behavioral trends are expected to continue to be in demand the next year.

7. IoT

Innovation driven by the Internet of Things (IoT) technology has become one of the cornerstones of competitive differentiation. From healthcare and manufacturing to retail and SCLM, the pace at which companies are driving innovation-based IoT has drastically increased in the wake of the pandemic. While connected devices will continue to be popular due to the convenience involved, wearable electronics to monitor health; IIoT in manufacturing; IoT in warehousing will be areas of focus going forward.

Digital Transformation

Conclusion

The ways organizations operate will continue to change as they increase digital transformation initiatives. According to the听, more than half of CEOs want to increase their technology investment by 10% or more to strengthen digital transformation services. These trends are applicable to India as well.听

Digital Transformation

Digital transformation impacts every level of a business and brings data from many departments together to collaborate more efficiently. Improving customer experience is one of the biggest benefits of digital transformation. Tech-savvy customers want a positive experience across various channels, including mobile applications, social media, email, and live chat. Digital changes will also impact customer experiences.听

Digital transformation also enables new data-driven models for asset management systems and procedures like Asset as a Service (AaaS) and Maintenance as a Service (MaaS). AaaS allows you to represent assets (both tangible and intangible) in a digital format. The latter provides for the execution of digitally enabled functions in order to improve them (for example, lowering maintenance and repair costs based on simulations and digital twins).

To understand the changing landscape and emerging trends, you need a partner who understands the technology and can help your business succeed. If you have the right partner on your side, you can expect the changing landscape to work for you. With SAP听听software, you can be assured of a reliable partner to help you benefit from emerging trends.

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Trent: Mitigating Delivery Risks with 51风流Integrated Delivery Framework /india/2022/02/trent-mitigating-delivery-risk/ Fri, 25 Feb 2022 06:46:38 +0000 /india/?p=3850 Reducing delivery risk and optimizing business resources have become challenging during testing times. However, with streamlined cloud-based technologies, global enterprises have paved the way for...

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Reducing delivery risk and optimizing business resources have become challenging during testing times.

However, with streamlined cloud-based technologies, global enterprises have paved the way for efficiency, value and most importantly, collaboration.

Transforming India’s Retail Landscape – Trent Redefines Business Resilience

A growing force in India’s retail landscape, Trent Limited owns and manages a large number of fast-developing retail chains like Westside, Star Bazaar and Landmark.

Furthermore, with revenue of 鈧600 million and a workforce of over 10,000 employees, Trent aims to add business value through collaborations, mitigate delivery risks and transition into one of India’s fastest-growing retail chains.

In the past, operating on an aging IT infrastructure, Trent’s systems struggled to keep up with a large number of concurrent users and a high volume of stock movements, especially around the end-of-season sales time, resulting in average customer experience and loss of revenue.

To transform its business operations and align objectives with a common goal ahead of the next end-of-season sales period, Trent realized the potential of cloud-based IT solutions and started seeking help from the best.

Trent’s transition plans included:听

  1. Analyzing 7.5 terabytes of data
  2. Structured and organized business downtime window

Initial Challenges & Opportunities – Before Process Implementation

Here are a few challenges faced before process implementation:

  1. Upgrade and replace the existing IT environment with robust, transparent and efficient infrastructure for supporting concurrent users and seamlessly manage a high volume of stock movements
  2. Identify an optimized approach and convert data from its legacy system to 51风流S/4HANA on SAPHANA Enterprise Cloud system without compromising on business impact
  3. Prepare overall business solutions supporting greater innovation

Expertise, Technology and Innovation: Trent’s Way Forward

Trent Ltd trusted their growth and transformation partner Tata Consultancy Services Ltd. (TCS), for a successful transition to using SAP Integrated Delivery Framework, reducing delivery risk and optimizing resources.

51风流Integrated Delivery Framework

Key 51风流

  1. 51风流ActiveAttention™ offerings for expert guidance
  2. Implementation of 51风流S/4HANA & 51风流Fiori applications
  3. Eliminate data management and consistency challenges
  4. Simplify transition steps
  5. Reduce the conversion time to 51风流HANA Enterprise Cloud by 60%

Accolades & Testimonials

“Our growth and transformation partner Tata Consultancy Services led the implementation of 51风流S/4HANA, using 51风流Integrated Delivery Framework to reduce delivery risk and better utilize project resources to reduce the business downtime window by 60%”

Vinod Kapote, Head, IT, Trent Ltd.听

51风流Integrated Delivery Framework

Business Value-Driven Results – Post Implementation

  1. Implementation of future-ready business software, reducing the downtime window by 60%
  2. Improved business system performance & personalized browser-based 51风流Fiori apps for store operations
  3. Reduced dispatch processing time, increasing concurrent users
  4. Structured retail operations and financial reporting

51风流Integrated Delivery Framework

Considering the impact of 51风流S/4HANA using SAP Integrated Delivery Framework, Trent business operations are certain to cater to streamlined retail solutions ensuring the best customer experience.

to learn how Trent seamlessly transitioned to with the help of its growth and transformation partner Tata Consultancy Services and 51风流ActiveAttention or you can read their .

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The Typical Phases of a Successful ERP Implementation /india/2022/02/successful-erp-implementation/ Tue, 08 Feb 2022 04:53:54 +0000 /india/?p=3703 Implementing an ERP (Enterprise Resource Planning) system for the first time can be challenging, since a lot of work and planning is required before the...

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Implementing an ERP (Enterprise Resource Planning) system for the first time can be challenging, since a lot of work and planning is required before the benefits become visible. The most significant challenge is that it not only alters the technology employed but it also has a substantial impact on your company’s culture.

However, when done correctly, deploying ERP software can be a rewarding decision. The global business community has realized this, and ERP adoption is increasing by leaps and bounds. According to a听, the ERP market revenue is expected to reach $66.38 billion by 2026, with a CAGR growth rate of 8.2%. While ERP software implementation is mainly seen in big businesses, the听听segment is also showing growth.

An ERP system adds to your competitive advantage by synchronizing all of your information and streamlining workflows. In fact, a听听found that 97% of the businesses that successfully implemented an ERP improved business operations. 86% of the companies that completed ERP implementation showed better reporting and visibility. An ERP software can improve coordination between departments and ensure lower time to market and delivery time. A cloud-based ERP system can also provide automation capabilities by using third-party software.

Clearly, ERP implementation has proven benefits such as-

  • Enhanced business reporting
  • Better customer service
  • Improved inventory costs
  • Better cash flow
  • Cost savings
  • Better data security
  • Business process improvements
  • Supply chain management

A good example of successful ERP implementation and the consequent organizational growth was seen in the case of Tata Steel (TISCO). TISCO implemented the 51风流ERP system in 1999, and a听听was done to understand the benefits of this move. The study found that the coordination among different departments increased at the Tata Steel Ltd. Jamshedpur plant. Production-linked data was collected automatically, which resulted in faster and error-free processes. As a result of these business processes becoming more efficient, customer service and productivity too improved. Even the workforce cost reduced substantially, falling from US$200 per ton in 1998 to about US$140 per ton in 2000. The carrying cost of inventory was also decreased significantly. Consequently, most of the investment made for deploying the ERP system was recovered within a few months.

However, simply going live with the new solution is not the same as a听successful ERP implementation. To ensure your business stays competitive and leverages the full potential of the software, here are the听steps听you should follow to ensure a successful implementation:

7 Steps

  • Identification – Prior to deploying any ERP solution, it’s critical to define your goals and requirements. Given the numerous advantages of an ERP system, you may have a general notion of what it can do for your company, but do you know exactly what objectives it can assist you in achieving? For example, are you facing trouble with legacy systems? Or is low customer retention and low customer satisfaction undercutting your efforts? Depending on your end goals, you can define KPIs and measurable goals that you want to achieve with the help of the ERP.When TISCO decided to migrate to SAP, it was facing several issues with its legacy systems, causing dissatisfaction among customers since their problems were not being addressed and resolved. This led to lower sales and low customer retention. Also, the legacy systems were prone to errors, which affected customer satisfaction again, directly impacting sales and the top line and bottom line. These issues were highlighted by the management and were resolved by the new ERP.
  • Selection鈥 Selecting a vendor and putting together a project team is arguably the most crucial phase in ERP implementation. When it comes to choosing vendors, instead of opting for general software experts, you should look for ERP experts with in-depth experience implementing ERP solutions. Your preferred partner must have a thorough understanding of your organization, including the verticals in which you operate and your customers. Here is what needs to be kept in mind in this phase.
  1. 听While selecting the project team- Before you choose your project team, it is essential to understand that ERP implementation is not only an IT project but a business project which requires coordination between all departments. The process should be defined by employees with clear visibility into different aspects of the business. But the key factor here should be competency, not their position in the hierarchy. Your core team members require experience, skill sets, adaptability to change and excellent communication skills. Since ERP systems are implemented company-wide, including the CEO, CTO, and CIO is advisable. If some team members are continuously playing catch up, it can delay the whole process. Allow your finest employees to work on the project and accept that their capacity to conduct their regular tasks will be severely limited or non-existent for the time. They will need to focus on key tasks such as defining requirements, attending vendor demonstrations, shortlisting and selecting the vendors etc. Thus, the internal ERP team should be ready to dedicate at least 25% of their weekly work time to this.
  2. While selecting the ERP vendor- The first step in ERP vendor selection is determining the requirements. An ERP software is to be used by all the departments and therefore, these requirements should come in from all departments, the IT team and the top management. Next, critical success factors should be determined and these need to be used to evaluate and compare different vendors. Next, ERP vendors should be asked to submit their bids. The vendors should be evaluated on various parameters such as functional capability, system integration ability, processes coverage, technological capability, implementation and maintenance costs, and vendor support. A shortlist should be prepared and then a detailed discussion should be done with these shortlisted vendors.
  • Design– In the design phase, the project team and the vendor will decide the processes, along with user roles and standard operating procedures. The emphasis is on developing a system configuration that maximizes the client’s system benefits and ROI. The implementation team will work with the customer to translate their system requirements into possible configuration options. Next, they will collaborate closely with the project team to define the configurations and implementation techniques that will lead to the project’s development phase. In short, this phase will see the development of a blueprint, which will act as a bridge between the business, the project team, and the ERP specialists to keep everyone on the same page. The blueprint will serve as the base for all future development, and it should include each minute detail, such as project tasks and processes, with a sign-off from respective process heads.
  • Development and testing– Once the tasks are finalized, the IT team and the ERP vendor implementation team will get the software ready and also create training modules for future users. The testing phase overlaps with the development phase and includes testing with dummy data. The importance of using the correct data is often overlooked in the overall process but the experience of a major energy utility,听, explains why this is critical. A manager picked a live information database to utilize during pre-launch testing. This resulted in sensitive company information being revealed, resulting in a slew of expensive recovery efforts as well as a loss of public trust in the company’s reputation. Clearly, it can be costly and time-consuming to make changes when your installation is nearly complete. Test software and processes as much as possible to ensure that the implementation is achieving what it should be. Measure results throughout the deployment period to assess how well the ERP is accomplishing your goals. Coming back to the example of TISCO, this phase threw up several errors and unexpected results. Even after extensive brainstorming and research in the beginning, the blueprint had to be changed from time to time and new requirements were added.
  • Training– It takes a lot of time and effort to train users, especially when employees are expected to continue doing their regular jobs during the process. The length of time it takes will be determined not only by the size and complexity of the ERP solution, but also by the employees’ attitude toward changing their working habits. Focus on comprehensive training for the trainers. Allow users to provide feedback and the implementation team to take action on it. The chance of lost productivity after deployment will be reduced if users, trainers, the implementation team, and the vendor communicate consistently and meaningfully.
  • Deployment– Once the software is ready, the next step is the final deployment, where it will work on live data and replace legacy systems. There are three ways to do this final deployment:
  1. Big bang adoption– The switch between ERP adoption and phase-out of legacy systems occurs on one date. It is an instant changeover where the entire organization moves to the new system instantly.
  2. Phased adoption– In phased adoption, some processes move to the new system first. The remaining operations move to the new system in a phased manner.
  3. Parallel adoption– In parallel adoption, the new and legacy systems are used simultaneously for some time. If the ERP works correctly, the legacy systems are phased out entirely and the new ERP becomes the default software.

On the go-live date, your organization should be adaptable and ready to face any unanticipated obstacles. Users should be able to check, document, and amend business processes in the live ERP system with the help of IT. Have extra IT staff on hand, as well as individuals that are willing to work overtime. Prepare a communication strategy in the event of a system outage.

  • Ongoing Support– Once the system is in use, it will likely face challenges like new process addition, process changes, feature enhancement, etc. This necessitates continual software maintenance as well as user support. Investing time and resources to detect problems and correct errors will be critical throughout the ERP solution’s life cycle. The challenges can be easily mitigated if the ERP vendor provides ongoing support, which should help ensure continuity and future readiness. For听听software, ongoing support is of utmost importance due to the lack of IT resources.

The blueprint and the training modules also need to be regularly updated with every successive change. This too requires ongoing support from the vendor.

You can notice substantial gains in your business if you use the appropriate methods and strategies for ERP implementation. But one of the critical factors in ensuring success is choosing a vendor who can combine industry knowledge, previous experience and an in-depth understanding of your unique needs and requirements. With varied and extensive expertise in ERM implementation across industries,听听helps you achieve the critical competitive edge to move ahead in the race.

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