ORLANDO听鈥� At its annual 51风流Sapphire conference, 51风流unveiled generative AI innovations and partnerships that showcase how the company is taking business to the next level in the era of AI.

By infusing Business AI across an enterprise cloud portfolio that powers the world鈥檚 most mission-critical processes and partnering with companies pushing the edge of what鈥檚 possible with AI, 51风流is igniting a new wave of insight and ingenuity in global business.

鈥淭he Business AI innovations we鈥檙e announcing at 51风流Sapphire in 2024 will redefine the way businesses run,鈥� says Christian Klein, CEO and member of the Executive Board of 51风流SE. 鈥淭oday鈥檚 AI announcements and partnerships build on our commitment to deliver revolutionary technology that drives real-world results, helping customers unleash the agility and ingenuity they need to succeed in today鈥檚 fast-moving business landscape.鈥�

AI That Means Business

As 51风流embeds Business AI across its enterprise solutions, it puts rich insights at users鈥� fingertips, empowering them to deliver better outcomes and elevate the creative problem-solving humans do best. Examples include AI-generated reports in 51风流SuccessFactors solutions that give people managers responsibly sourced insights for compensation-related discussions as well as forecasting capabilities in 51风流Sales Cloud solutions that predict combinations of salespeople and products most likely to drive sales. Meanwhile, the 51风流Business Technology Platform is adding large language models from Amazon Web Services, Meta and Mistral AI to its generative AI hub. This capability in the 51风流AI Core infrastructure makes it easier to build generative AI use cases for 51风流applications.

SAP鈥檚 generative AI copilot Joule, which quickly sorts and contextualizes data from multiple systems to advance automation and improve decision-making, is expanding throughout the company鈥檚 solution portfolio. Joule launched in听51风流SuccessFactors solutions last fall听and is now embedded into 51风流S/4HANA Cloud solutions and others including 51风流Build and 51风流Integration Suite. Further expansion by year-end will include 51风流Ariba and 51风流Analytics Cloud solutions. At Sapphire, 51风流also announced听plans to further broaden Joule鈥檚 scope听by integrating it with Microsoft Copilot to surface even richer insights. This deep, bi-directional integration gives users a unified experience built right into the flow of work, enabling seamless access to information from interactions with business applications in 51风流and Microsoft 365.

Reflecting Business AI鈥檚 increasing importance, 51风流is redoubling its commitment to the principles of relevant, reliable, and responsible AI it pioneered. At Sapphire, 51风流is adopting the 10 guiding principles of the UNESCO Recommendation on the Ethics of Artificial Intelligence, which aim to ensure that AI technologies are developed and used in ways that respect human rights, promote fairness and contribute to sustainable development.

Partnerships That Scale Innovation

51风流is partnering with best-in-class technology leaders to push the limits of what generative AI can do at an enterprise level. In addition to our expanded collaborations with听AWS听and Microsoft, partnerships with Google Cloud, Meta, Mistral AI and NVIDIA ensure 51风流can harness the power of AI-ready technology to innovate at speed and deliver richer real-world results.

Google Cloud

51风流and Google Cloud are expanding their partnership, using Business AI to help enterprises better predict and mitigate supply-chain risks to minimize disruptions and maintain optimal inventory levels. The companies will integrate Joule and the 51风流Integrated Business Planning for Supply Chain solution with Google Cloud鈥檚 Gemini models AI assistant and Google Cloud Cortex Framework鈥檚 data foundation.

Meta

51风流will leverage Meta Llama 3 to generate scripts that render highly customized analytics applications in 51风流Analytics Cloud. Meta鈥檚 next-generation AI model excels at language nuances and contextual understanding, making it an ideal candidate for translating enterprise business requirements into tangible outcomes.

Mistral AI

51风流will also add听new large language models from Mistral AI, a global company headquartered in Paris specializing in generative AI, to the generative AI hub capability in 51风流AI Core.

NVIDIA

51风流and NVIDIA Corporation advance a听听to embed cutting-edge technologies into enterprise-ready business applications:

• As 51风流trains Joule to serve as an AI assistant for the RISE with 51风流solution implementations, NVIDIA鈥檚 state-of-the-art AI models sift through 51风流consulting assets to provide relevant and precise answers to implementation-related questions;
• As 51风流embeds Joule in the ABAP Cloud model to generate ABAP code for 51风流developers, NVIDIA鈥檚 accelerated infrastructure will run, scale, and manage SAP鈥檚 generative AI model for ABAP code generation;
• As 51风流infuses generative AI into the 51风流Intelligent Product Recommendation solution, NVIDIA Omniverse Cloud APIs enable the simulation of complex manufacturing products and configurations as industrial digital twins.

Cloud Technology That Drives Agility and Sustainability

Business success in the era of AI means being in the cloud. 51风流is making the move easier than ever with initiatives that help customers find partners with the expertise needed for complex 51风流S/4HANA Cloud transformations. Further cloud innovations at 51风流Sapphire include features that help the world鈥檚 organizations measure, manage and execute their sustainability strategies. 51风流Sustainability Control Tower and 51风流Sustainability Footprint Management solutions now track carbon footprints at scale and help businesses meet regulatory standards.

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In light of the regulatory requirements for data processing and storage affecting different segments of 51风流customers, Indian businesses are looking to SAP鈥檚 new presence on an India-based data center to help to foster and ensure an environment of trust, resilience and risk mitigation for their mission-critical business applications.

Expanding the current portfolio of cloud solutions available in India, including and , 51风流SuccessFactors and 51风流Ariba will be hosted and offered to customers from within the sovereign borders of India.

鈥淟ed by Hon鈥檅le Prime Minister鈥檚 vision of Digital India, India has evolved into a vibrant digital economy. I am happy to learn that 51风流is further expanding its current portfolio of software solutions to be hosted on India-based data centers.” said Mr. Ashwini Vaishnaw, Hon鈥檅le Minister for Railways, Communication, Electronics & Information Technology.

鈥淚ndia is set to become the third largest economy in the world and plays a critical role in supporting SAP鈥檚 cloud strategy and momentum. 51风流already touches 60 per cent of India鈥檚 GDP and, by hosting our cloud solutions on an India-based data center, we will be even more uniquely positioned to help organisations across the country to transform their operations, and continue to innovate and grow in the cloud,鈥� said Thomas Saueressig, Member of the Executive Board of 51风流SE for 51风流Product Engineering.

For its local India-based data centre, 51风流will partner and collaborate with cloud service providers empanelled by the Ministry of Electronics and Information Technology, Government of India to ensure in-country residency of business-critical and personal data.

India is already one of the fastest growing cloud markets for SAP, as well as being home to SAP鈥檚 largest R&D base outside Germany, with 15,000 employees.

“51风流has been working with customers, partners, and the Indian government for years to support the vision of a self-reliant, Digital India,” said Kulmeet Bawa, President & Managing Director, 51风流Indian Subcontinent. “India is a strategic market for SAP, and as Indian organizations continue their Cloud transformation journeys, this development will provide a vital infrastructure foundation for businesses of all sizes enabling them to develop new customer experiences, utilize more cutting-edge technologies, and scale innovation using a wide range of SAP’s cloud offerings.鈥�

“This is a historic moment for us at 51风流in India. The India-based data center is a testament to SAP’s commitment to empowering businesses with cutting-edge technology. We believe that data is the bedrock of the digital age, and this center will not only power the future but also serve as the foundation for innovation, fostering growth and transformation in the digital landscape for our customers. It will strengthen our valued partnerships, catalyzing progress across industries through a wide range of SAP’s cloud offerings. Together, we embark on a journey of endless possibilities, shaping the digital future for India’s burgeoning business landscape,鈥� said Sindhu Gangadharan, SVP & MD, 51风流Labs India and Head, 51风流User Enablement.

The announcement builds on SAP鈥檚 strong cloud momentum globally, with cloud becoming the company鈥檚 top revenue stream in 2022. SAP鈥檚 cloud-centric strategy and best-in-suite business portfolio help customers address their most pressing challenges 鈥� from cloud-based innovation to bolstering supply chain resilience, building a future-ready workforce and building sustainability into the core of business.

Visit the 51风流India News Center. Follow 51风流at .

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Drawing on the unique depth and breadth of the 51风流Business Technology Platform (BTP), 51风流Build is a low-code solution that puts SAP鈥檚 world-class enterprise technology in the hands of business users, giving them direct, secure access to the end-to-end processes, data, and context they need to make smarter decisions and drive innovation quickly. The offering empowers business users with minimal technical expertise to create and augment enterprise applications, automate processes, and design business sites with drag-and-drop simplicity.

鈥�51风流Build brings together the world鈥檚 most powerful business applications with a platform that鈥檚 been designed to rapidly unleash business users鈥� expertise,鈥� said Juergen Mueller, member of the Executive Board and Chief Technology Officer of SAP. 鈥淚n a volatile business landscape, 51风流Build and the full suite of innovations we鈥檙e launching today 鈥� from our new partnership with Coursera to enhancements across our enterprise portfolio 鈥� help customers future-proof their business and extract maximum value from their technology investments.鈥�

With 51风流Build, business users have the full power of 51风流BTP and business application data from 51风流at their fingertips. Users can easily integrate systems; intelligently monitor, analyze, and automate processes; and build applications for the last mile of innovation 鈥� all without moving their data into an external system. With 51风流Signavio solutions natively integrated, 51风流Build users also get in-depth visibility into all their processes, so they know where to focus to achieve the greatest impact as they innovate and automate. More than 275,000听process reference points from 4,000 customers, as well as 1,300 use-case specific workflows and听automations, let users instantly tap into the full spectrum of business expertise built into SAP鈥檚 technology.听51风流Build also works with non-51风流systems. And the new 51风流Builders program helps users ramp up quickly and connect with their peers via hands-on sessions and forums for sharing best practices.

鈥淕iven that the demand for contemporary digital solutions is greater than the ability of professional developers to supply them, IDC envisions that business professionals will become increasingly involved in initiatives to create digital solutions to solve pressing business problems,鈥� said Arnal Dayaratna, Research Vice President, Software Development, IDC. 鈥淲orldwide, IDC expects more than 100 million business professionals will become involved in the production of digital solutions over the next ten years. 51风流Build鈥檚 low-code development solutions empower business users to harness their domain expertise to rapidly build and iterate on digital solutions at scale.鈥�

51风流Build is already demonstrating impact. “Thanks to 51风流Build we easily built a better experience for our customers while dramatically reducing our development costs by 90%,鈥� said Spencer Cook, XM Advocates Lead at , a leading experience-management company. 鈥淚 was able to quickly build the application to enhance our customer reference program which is going to catapult customer satisfaction.”

As every company becomes a technology company, 51风流also recognizes the increasing premium put on the skills and insights only professional developers can deliver. 51风流is committed to upskilling two million developers worldwide by 2025 by tripling free learning offerings on the , partnering with world-class learning platform provider Coursera Inc. to help people launch careers within the 51风流ecosystem, and empowering underserved audiences in technology.

鈥淚鈥檓 happy to announce that today 51风流is launching an entry-level professional certificate on Coursera. This certificate is designed for learners of all backgrounds, with no college degree or industry experience required,” said Jeff Maggioncalda, CEO of Coursera Inc. 鈥淚t will prepare learners for entry-level job roles and in some of the most in-demand fields. We鈥檙e honored to partner with 51风流to increase access to job-related skills and to expand economic opportunity for everyone.鈥�

These announcements come amid a host of innovations announced at 51风流TechEd to help 51风流customers and partners continue driving the transformations they need to stay successful. From an all-new native Web entry point for business apps, which increases productivity in the cloud and out of the box, to innovations across intelligent 51风流applications, 51风流Digital Supply Chain solutions and 51风流solutions for sustainability鈥� at 51风流TechEd 2022 we鈥檙e unleashing the power of business. Read more in our news guide .

Visit the 51风流News Center. Follow 51风流on Twitter at .

About SAP

SAP鈥檚 strategy is to help every business run as an intelligent, sustainable enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 51风流customers generate 87% of total global commerce. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥� businesses into intelligent enterprises. 51风流helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥� without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 51风流helps the world run better and improve people鈥檚 lives. For more information, visit .

# # #

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP鈥檚 2021 Annual Report on Form 20-F.

漏 2022 51风流SE. All rights reserved.
51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see for additional trademark information and notices.

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As organizations work overtime to improve their customers鈥� experience in today鈥檚 highly technological world, it is easy to forget that digital is merely a means to an end. The raison d鈥檈虃tre of top-performing brands had always revolved around establishing an emotive connection with customers. But how can we give customers exactly what they want, when they want it, whilst simultaneously humanizing the gap between digital actions and our heartstrings?

We intuitively understand that genuine customer experience is an affair of the heart. Much like the friends we love to spend time with, we want to hang out with a brand that is trustworthy, empathetic, generous, and shares our values and concern for others. We are attracted to brands that take care of us and of what matters for us, not someone who only ever calls to ask for favours.

At the core, this is why 51风流Customer Experience APJ built the 听campaign. Pinned on one fundamental question: what kind of (CX) would outlast any crisis and thrive in the future? They believe it is the kind of CX that comes from the heart, from companies that have a greater purpose and focus on things beyond profit and loss鈥攖hings like people, the planet, and prosperity.

At the heart of this initiative is research; they wanted to hear directly from the mouth of the customers, and they engaged their Qualtrics research team to conduct the survey. The main objective is to find out about what consumers expect from the brands they buy from, and more importantly, if the experiences they have had, meet their expectations.

In total, they surveyed close to 6,000 consumers across the Asia Pacific (APAC) region to find out more about what people care about, mainly how their views of brands correlate with their spending, as well as what matters most when it comes to customer experience. Questions were posed to customers across a range of age groups in Australia, Singapore, Japan, South Korea (Korea), India, Malaysia, and Thailand.

Depending on the country, respondents were asked questions on a total of six different industries, including supermarkets, telecommunication providers, hotels and entertainment, and consumer goods retailers dealing with fashion, electronics, and furniture.

The campaign was launched on 5 May 2021, in a record time of just twelve weeks compared to the six-month minimum required to build an integrated, multi-touch campaign as such. It has garnered close to 100 media coverage across APAC and an impressive amount of pipeline to the business. The campaign is still running and full results are expected to come through by the end of this year.

For this effort, 51风流Customer Experience APJ received the 鈥�Singapore Brand Experience of the Year – Technology鈥� award in the recently concluded Asian Experience Awards, presented by Asian Business Review. The awards programme recognizes the ingenious initiatives of creative companies delivering meaningful brand experiences to their stakeholders in all industries in Asia.

Download your free copy of and learn:

• What Indian consumers expect from brands after COVID-19
• A snapshot into the Indian market and consumer sentiments
• Brands鈥� performance in delivering these expectations
• Results in different different sectors
• Areas that businesses need to pay more attention to win customers鈥� hearts
• Areas with the highest experience gap
• Game-changing CX solutions that can help you address these experience gaps.

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Registration just kicked off for this entirely free virtual event, being held November 16-18, revealing a thoughtfully curated agenda where 51风流and industry experts, along with an unprecedented number of customers and partners, will share strategic insights, the latest innovations, and best practices. Above all, this year鈥檚 event puts customers and partners in the spotlight.

鈥淢ore than ever, this year鈥檚 51风流TechEd reflects our commitment to deliver a continuous, personalized learning journey that inspires and engages our 2.8 million strong听,鈥� said Juergen Mueller, chief technology officer and member of the Executive Board of 51风流SE. 鈥淲e designed the complete agenda around greater opportunities to network with like-minded innovators in real-world, fun experiences. Half of our hands-on workshop sessions have unlimited seating, so that any number of attendees can join live and watch experts perform and explain exercises, which can then be done by anyone at their own pace. You鈥檒l also learn directly from customers and partners on how to apply the latest 51风流technologies to innovate for your professional career development and help your organization become an intelligent enterprise.鈥�

Innovate with 51风流Where It Matters for You

The entire 51风流TechEd line-up of expert sessions, dynamic hands-on workshops, and live Channel 1 broadcasts is structured around听:

• Database and Data Management
• Analytics
• Application Development and Integration
• Intelligent Technologies
• Intelligent Suite Solutions and Processes
• Integrated Intelligent Suite
• Digital Transformation with Intelligent ERP
• Partner Innovation with SAP

Select the learning experience most valuable for you, given your career and company objectives and specific technology interests. Join expert sessions for a strategic view of how developers and other technologists are using the 51风流platform to help their organizations become intelligent enterprises. Jump into hands-on workshops to watch solution demos and try out creating extensions on听听of innovations extending the 51风流intelligent suite of applications 鈥� no pre-booking required.

Tune in anytime to Channel 1 for live, quick takes with world-class guests who will share their unique perspectives on game-changing topics.

Immerse Yourself in Real-World Innovations with Customers and 51风流Experts

This year, customers and partners will be front and center, directly sharing how they are using 51风流BTP to solve their biggest business challenges. They鈥檙e bringing what we call their 鈥渦se case factory,鈥� so you can learn from their experiences, by industry and 51风流solution. You can get answers to your burning questions in live Q&As or watch the replays at your convenience. They鈥檒l be backed up by sessions with 51风流experts sharing the latest product road maps and best practices curated from across the 51风流community.

Build Your Community to Win Together

51风流TechEd is much more than two days of nonstop education. It鈥檚 part of a continuous learning experience that brings together the entire 51风流ecosystem during this signature event, as well as enablement opportunities throughout the year.

Sessions and workshops will feature recommended resources to expand your knowledge such as accessing code on听听and exploring proven use cases on听. Expand your learning, productivity, and performance with tailored learning from SAP, including certification opportunities in the听

51风流TechEd registration is open now. Visit the听听for full details about the agenda and sign-up details.

With Business Transformation on the agenda of all organizations听as we rebound and rebuild in a post pandemic world, 听customers are looking for Resilience, Intelligence, Sustainability and Experience across their operations and RISE with 51风流combined with the Business Technology Platform makes this possible.听

Join us at听听from November 16-18 to hear how our customers are achieving the promise of the Intelligent Enterprise with 51风流Business Technology Platform.

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GST council, for the very first time, recommended the implementation of e-invoicing under GST during the 35^th GST Council meeting held on 21 June 2019. E-invoicing has changed the commercial landscape along with tax and regulatory requirements. Governments have gained incisive insights on day-to-day transactions of organizations along with amendments in the GST legislation that integrally link compliances of internal and external supply chains with input tax credits.

Focused on this evolution of Digital Tax Administration for GST the Evolve to Solve: GST E-invoicing & compliance integration with SAP featured financial leaders from forward-thinking organizations including – Mr. Anand Raisinghani (Vice President & Head Professional Services, BFSI Telecom & Media, 51风流Indian Subcontinent), Mr. Uday Pimprikar (National Leader, Indirect Tax, EY), Mr. Utkarsh Sanghvi (Indirect Tax Leader, EY), Mr. RVN Vishweshwar (Chief General Manager, Finance, Marketing, Indian Oil Corporation Ltd.), Mr. Divyesh Lapsiwala (Partner – Indirect Tax, EY), Mr. Tapas Dutta (Chief Technology Officer, Duroflex), Mr. KSV Rajagopal (General Manager IT, TAFE-Tractors and Farm Equipment Ltd.) and Mr. Nitin Mishra (Tax Technology & Transformation Partner, EY).

Discussion points through the webinar covered challenges faced by organizations at the time of the introduction of e-invoicing; strategies adopted to deal with these challenges, specifically with regard to processes and technology.

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Changing Tax Landscape

During the Keynote Address our experts reflected on the rapidly evolving Indian tax – mimicking the global trends with a keen focus on the processes. Like a moving goal post, this situation requires constant attention, interpretation, and knowledge on how the regulators are thinking ahead for the quarters to come.

This rapid change is pushing one and all to evolve into more dynamic, more integrated, and more technology-focused organizations. By taking the right steps you can at a very early stage identify all the tax risks that resonate in your organizations or could come into processes.

Compliance & Complications

While at a conceptual level, the steps that the government has worked on for the digitalization of the tax processes have built a significant number of opportunities. The panel closely examined the flip side of this situation, discussing the substantial number of complications for compliances from the technology perspective e.g., balancing of the overall traffic, forward integration with the government and reverse integration into ERP.

This integrated approach towards compliances necessitates a significant change in tax commercial and finance work processes. Organizations need to handle multiple requests in real-time, while, ensuring reconciliations of both procurements and revenue reported on the GSTN portal with internal books.

For a successful migration, you need to re-evaluate the adequacy of your existing compliance processes, their stability, and their flexibility to adapt to regular legislative and procedural changes. DigiGST can be very helpful to the process of reviewing your existing business processes and correct the same.

顿颈驳颈骋厂罢庐 鈥� A Holistic GST Compliance Solution

EY has brought its entire experience as the largest GST advisory firm in India with proven managed tax compliance services functions to develop a solution with 51风流that will enable organizations to meet these granular and accurate reporting requirements seamlessly and efficiently.

顿颈驳颈骋厂罢庐 is an intelligent and intuitive tax automation solution that fulfils GST compliance requirements such as e-invoicing, eWaybill, and GST returns on 51风流Cloud PaaS Services and clients鈥� 51风流enterprise resource planning platforms.

The panel also explored how not only does it use business-critical APIs service across primary and secondary regions and multiple security certifications, but it also reviews critical finance functions, for mitigating existing tax risks while ensuring data privacy via secure end-to-end data encryption.

Realizing benefits with 顿颈驳颈骋厂罢庐

EY has spent a significant amount of time from product management within 51风流to go the extra mile to ensure that the entire integration is seamlessly managed on 51风流technology and powered to drive one tax initiative combining direct & indirect tax.

Key Takeaways From Event:

• The introduction of e-invoicing, as approved by the GST Council, and the proposed new GST return system have replaced the earlier post-clearance reporting with a pre-clearance e-invoicing process.
• This demands an integrated approach towards compliance that necessitates a significant change in tax commercial and finance work processes.
• Organizations need to evolve to become more dynamic, integrated, and technology-focused to handle multiple requests in real-time, while, ensuring reconciliations of both procurements and revenue reported on the GSTN portal with internal books
• 顿颈驳颈骋厂罢庐 is an intelligent and intuitive tax automation solution that fulfills GST compliance requirements such as e-invoicing, eWaybill, and GST returns on 51风流Cloud PaaS Services and clients’ 51风流enterprise resource planning platforms.
• Not only does it review critical finance functions, for mitigating existing tax risks it also ensures data privacy via secure end-to-end data encryption.
• More than INR 2,80,000 cr of tax liability have been reported through 顿颈驳颈骋厂罢庐 annually & 9% of total invoices submitted to GSTN are reported through 顿颈驳颈骋厂罢庐.

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Explore seamless integration of systems with a Digital GST compliance software that can help your business make the shift from tax compliance to tax efficiency.

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The study, which was conducted by , surveyed 982 Indian consumers to understand their expectations and experiences with supermarkets and fashion brands. The results unveils that while great customer experience is important, so is thing of the bigger picture, such as sustainability, ethical conduct, and prosperity of the community. The study showed that 鈥楩补颈谤苍别蝉蝉鈥� is of paramount importance to Indian consumers, with respect to the rights and welfare of workers (84%) and ethical treatment of suppliers (81%) at the top of the list.

Providing a better online experience

Convenience matter greatly to Indian consumers. Having a modern online shopping experience, ease of tracking orders and a smooth experience are top considerations. The study validates this with 81% Indian respondents prefer shopping online with brands that have service options that allow them to transact how they like (online or face-to-face). While 85% prioritise delivery options that are both timely and accurate, as well as ease of making purchase across channels.

Ensuring data security and solving consumer queries

Data security is a major concern and of utmost importance for Indian consumers when shopping online. About 84% respondents say they want to know and have full transparency when it comes to their personal data being used online. When it came to resolving queries on online shopping and e-commerce websites 81% respondents expect brands to respond within 24 hours to address their queries.

Focused on Sustainability and healthy living

With sustainability being one of the hottest topics in the country, Indian consumers (72%) are shifting their mindset by focusing on brands who have a strong emphasis on sustainability and ethics in sourcing and selling their products.

Indian consumers are also placing high importance on healthy food, with one of the highest number of respondents 79% preferring local organic produce from brands.

It鈥檚 important to give back

As the ongoing pandemic has left a deep mark on Indian consumers, expectations for brands to come up with more innovative ways to serve customers and implement better safety and hygiene measures are high. Giving back to the local community, either through charities, donations, fundraising or foundations is also ranked higher (71%) by Indian consumers.

鈥淚ndian consumers are clear about what they want in their relationship and their association with brands now more than ever. Every business had their set of challenges as customers started migrating online. It is apparent that the shift to digital has propelled brands to deliver an optimised and fulfilling experience to consumers across channels. While it鈥檚 positive that brands have adapted quickly to the pandemic by tapping on digital tools and turning to e-commerce, customers still expect brands to deliver on the basics 鈥� this means providing them with positive experiences and swift resolution of issues. It is sobering to know that despite all the efforts businesses have put into digitalisation over the past year, fundamentals around customer centricity are still not being met. There is clearly an urgent need for brands to humanise the gap between digital actions and the heartstrings of consumers,鈥� said Peggy Renders, General Manager & Senior Vice President, 51风流Customer Experience, Asia Pacific & Japan, who was recently appointed to her current role in January 2021.

The pandemic has laid bare the criticality of the customer experience in our hyperconnected world today. The key to sustainable growth in a post-COVID world lies in the right solutions and leadership that transform the customer experience, so brands can continue giving customers exactly what they want, and when they want it, in a future that is entirely digital.鈥�

The full report of Heart Matters study is available for download .

About SAP

As the Experience Company powered by the Intelligent Enterprise, 51风流is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world鈥檚 transaction revenue touches an SAP庐 system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥� businesses into intelligent enterprises. 51风流helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥� without disruption. Our end-to-end suite of applications and services enables more than 440,000 business and public customers to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 51风流helps the world run better and improve people鈥檚 lives. For more information, visit .

About SAP鈥檚 Heart Matters Study

The SAP鈥檚 Heart Matters鈥� Study was conducted by Qualtrics on behalf of 51风流Consumer Experience from February and March 2021, surveying 5,900 consumers across Asia Pacific to understand matters they truly care about, how their views of brands correlate with their spending, and what matters most when it comes to customer experience. Countries included in the survey were Australia (n=1,200), Singapore (n=800), Japan (n=900), South Korea (n=900), India (n=900), Malaysia (n=400), and Thailand (n=400).

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Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥� 鈥渂elieve,鈥� 鈥渆stimate,鈥� 鈥渆xpect,鈥� 鈥渇orecast,鈥� 鈥渋ntend,鈥� 鈥渕ay,鈥� 鈥減lan,鈥� 鈥減roject,鈥� 鈥減redict,鈥� 鈥渟hould鈥� and 鈥渨ill鈥� and similar expressions as they relate to 51风流are intended to identify such forward-looking statements. 51风流undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP鈥檚 future financial results are discussed more fully in SAP鈥檚 filings with the U.S. Securities and Exchange Commission (鈥淪EC鈥�), including SAP鈥檚 most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

漏 2021 51风流SE. All rights reserved.

51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see for additional trademark information and notices.

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For more information, press only:

Rixon Pinto, rixon.pinto@sap.com

Aashna Desai, aashna.desai@genesis-bcw.com

51风流Press Room; press@sap.com

The post Indian consumers bet on customer experience, data security, ethics while shopping online appeared first on 51风流India News Center.

Recently, Indian enterprises who have adopted RISE with 51风流in this fast-changing market conditions are鈥� a leading player in electric mobility sector, 鈥� the leaders in innovative sleep solutions and – one of the largest Manufacturers of Bromine Derivatives, Lithium Salts and Grignard Compounds. Additionally, those that have also joined this trend include – the leaders in Automotive mobility and engineering solutions and , one of India鈥檚 leading real-estate developers are 听leveraging RISE with 51风流to gain greater flexibility and scalability.

Nakul Markhedkar, Director, , shared his experience and benefits gained with the deployment of RISE with SAP: 鈥淚n our endeavor to become a leader in EPC industries, it was important for us to streamline and set up our business processes in a way that helped us access all our projects anytime, anywhere. SAP鈥檚 cloud ERP solution provides us with that flexibility and enables us to seamlessly access all our business functions and data on a single platform in real-time.鈥� 鈥淏y adopting RISE with SAP, we have taken a significant step towards our digital transformation journey. This will enable us to build a strong foundation in India’s pharmaceutical industry and support our vision of providing quality, affordable and innovative solutions in medicine and treatment.鈥� said Venkat Srinivas, CIO, , another early adopter of this business transformation as a service from SAP.

鈥淒igital transformation has become mission critical. More companies are choosing to run enterprise computing in the cloud than ever before,鈥� said Kulmeet Bawa, President and Managing Director, . 鈥�51风流continually strives to create a unique blend of ideas and innovative technologies to meet the business requirement of our customers. RISE with 51风流is business transformation as a service that serves as an enabler for companies to accelerate and simplify their transformations beyond just a technical migration and advance themselves digitally in their cloud journey.鈥�

Indian enterprises are increasingly adopting the cloud, and RISE with 51风流is at the forefront leading them to experience the tangible benefits of cloud-enabled digital transformation. 51风流and its ecosystem are committed to help our customers become more resilient, more efficient, and more agile – making it possible for them to innovate easier and faster.

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About SAP

SAP鈥檚 strategy is to help every business run as an intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 77% of the world鈥檚 transaction revenue touches an SAP庐 system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥� businesses into intelligent enterprises. 51风流helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥� without disruption. Our end-to-end suite of ap/plications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 51风流helps the world run better and improve people鈥檚 lives. For more information, visit .

###

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥� 鈥渂elieve,鈥� 鈥渆stimate,鈥� 鈥渆xpect,鈥� 鈥渇orecast,鈥� 鈥渋ntend,鈥� 鈥渕ay,鈥� 鈥減lan,鈥� 鈥減roject,鈥� 鈥減redict,鈥� 鈥渟hould鈥� and 鈥渨ill鈥� and similar expressions as they relate to 51风流are intended to identify such forward-looking statements. 51风流undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

漏 2021 51风流SE. All rights reserved.

51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see for additional trademark information and notices.

听

Note to editors:

To preview and download broadcast-standard stock footage and press photos digitally, please visit www.sap.com/photos. On this platform, you can find high resolution material for your media channels. To view video stories on diverse topics, visit www.sap-tv.com. From this site, you can embed videos into your own Web pages, share video via email links, and subscribe to RSS feeds from 51风流TV.

For more information, press only:

Rixon Pinto, SAP, rixon.pinto@sap.com

Kajri Mathur, Genesis BCW, kajri.mathur@genesis-bcw.com

The post Indian Enterprises Accelerate their Pace to Become Future Ready with 鈥楻ISE with SAP鈥� appeared first on 51风流India News Center.

Over the past years, working styles have been drastically changing in many industries with mobile becoming the prevailing experience and a critical driver of process innovation. In the coming years, business processes will become increasingly automated and decisions will be made even faster without being in an office or at a desk. Data generated by intelligent, connected devices will reshape the core processes of many industries. The听听pandemic has further accelerated the transformation toward a digital and flexible way of working.

What does not change is that people need to be at the heart of processes and software alike, calling for experiences that truly matter to them and help them to get their job or tasks done anytime, anywhere, regardless of their work style. This is often overlooked when talking about business or IT processes in general. And that clearly needs to change.

SAP鈥檚听听are important enablers for creating business value. The Intelligent Enterprise, however, must be a people-centric system that adapts to business needs by providing contextually relevant insights to users, allowing them to make informed decisions in real time and from anywhere.

This year at听, we introduce SAP鈥檚 new mobile experience and share a glimpse of our new native entry point app:听51风流Mobile Start.

Personal, Intuitive, Contextual, Delightful

Content, apps, and tasks need to be easily and intuitively accessible for users in one place so they can stay informed, take action, and dive into their work 鈥� no matter where they are or what time of the day it is. This experience needs to feel personal, relevant, and frictionless across all devices.

During the course of a workday, users encounter numerous so-called micro-experiences that differ based on their work and responsibilities. These individual interactions are the basis for completing daily tasks and can be repetitive or constantly changing. Think of situations like approving a requisition, helping customers, reviewing financial statements, submitting a leave request, or planning a trip.

To serve different role types best, 51风流is using value engineering to define a mobile-first portfolio that combines similar functionality of different apps and helps ensure the right user experience, including desktop and web experiences for infrequent mobile users as needed. Each work context is being addressed with pre-built integration, on-device intelligence, and highly tuned workflows and collaboration capabilities.

Take a warehouse clerk as an example. In this role, mobile solutions need to support all daily tasks, ranging from unloading to picking, packing, and shipping. Optimized business processes and workflows should minimize unnecessary user interaction steps by leveraging the latest on-device technologies like a Matrixscan to scan multiple barcodes at once, real-time insights through augmented reality overlays, and optimized routes through the warehouse with indoor navigation.

Starting Point of SAP鈥檚 Mobile Experience

On-device intelligence in every business moment provides the best of cloud intelligence (composing end-to-end processes) and the best of edge intelligence (total experience for mobile users in their unique environment), extending the value and reach of the Intelligent Enterprise to everyone鈥檚 fingertips.

The app is planned to for availability for iOS in August 2021, with an Android version planned for later in the year.

At the end of the day, people run the software we build. Therefore, we envision the Intelligent Enterprise as a people-centric system that provides contextually relevant insights, so informed decisions can be made in real time and from anywhere. This is only the start of much more to come.

Embark with us on a user experience journey that puts people at the heart of business software and processes 鈥� from start to finish.

The post SAP鈥檚 New Mobile Experience: The Intelligent Enterprise at Your Fingertips appeared first on 51风流India News Center.

In the past, business was able to handle one or two simultaneous changes but looking into today鈥檚 change management dashboard, it keeps evolving. In different dimensions that results in more complexity to handle and adjust within the business.

Such diverse business changes mandate business transformation to survive. Business leaders equipped with digital acumen have an even more strategic role to play for driving this transformation.

Per the听, the average lifespan for a company is down to about 10 years before the company is bought, acquired, or liquidated. The companies that have been able to survive for decades have done it by being agile, flexible, cost-efficient, and innovative. Making both the right decisions at right time and business transformation at the right time are key.

However, business transformation is easier said than done. It requires clear insights to your business and getting the right guidance to strengthen the integration among various business elements at each step of your business processes.

Enterprises must be prepared to form new digital ecosystems and partnerships across industries, and to get into unexplored domains that can enhance their customer experience. To put this to context, IDC reported in 2019 that by 2025, 20% of revenue growth will come from 鈥渨hitespace.鈥�

Business Leaders in the Transformation Strategy

Technology is the key to driving business transformation and business leaders must acknowledge this by bringing their IT and business strategy together.

There are additional perspectives to be considered before business transformation is executed.

The Right Time

Leaders know they must identify risks and see around corners before disruptions occur, when there is still time to do something about future challenges. Data is an asset and a business leader鈥檚 ability to use data is the skill for driving strategic decisions. This is why 59% of decision-makers are actively using data and analytics to define and shape their strategies.

Connecting the Dots

Good customer service is no longer a business differentiator; it is a business fundamental. Leaders know traditional system and organizational silos within their companies are holding back their businesses and overall customer experience. Seventy-nine percent of business leaders agree that the ability to connect processes across systems and ecosystems allows organizations to improve customer experience and streamline business operations and reduced total cost of ownership (TCO).

Business Anticipation

Leaders know that digital disruption is not something to watch out for; it鈥檚 something to lead. This is why 72% say that rather than waiting to be disrupted by competitors, their organizations are actively disrupting their own sectors and processes. Being able to continuously invent new approaches and implement them rapidly through technology is essential to lead the race.

By 2024, more than 50% of all IT spending will go toward digital transformation and innovation鈥攗p from 31% in 2018 and growing at a compound annual rate of 17% as outlined by听听in October 2019

Time to Reimagine ERP

Over the last few years, the pace of business and innovation has accelerated dramatically. Legacy enterprise resource planning (ERP) has failed to satisfy the appetite for real-time information. The sad reality is that for almost every business, 鈥渧ersion-lock鈥� is the Achilles heel of their on-premise ERP.

Yesterday鈥檚 ERP solution is not keeping up with today鈥檚 business and technological demands. Take a look at some key business strategic priorities:

Outcome-based engagements
According to the Future of听听by the听, 50% of human tasks will be automated by 2025:

• Move to outcome- or performance-based engagements
• Adopt intelligent bid management to increase predictability and decrease risk

Enabling new business models
IDC鈥檚 worldwide IT industry predictions听2020听report听finds that 20% of revenue growth will come from 鈥渨hitespace鈥� offerings听by 2025 and accordingly companies need to create new lines of business:

• Monetization of data
• Innovative partnerships
• Efficient order fulfillment and delivery

Greater integration of applications, data, and management across all cloud providers and locations
By 2022, 70% of enterprises will integrate their public and private clouds by deploying unified hybrid/multi cloud management technologies, tools, and processes, according to听.

Modular Cloud ERP: SAP鈥檚 Vision for Intelligent Enterprises

SAP鈥檚 vision of the Intelligent Enterprise in a digital world is poised for the future. 51风流understand that customers are looking for cloud听ERP听to allow timely access for business data by all users, from anywhere and on any device. This helps ensure that employees across the organization are working with the same data, no matter the business unit or location, and can make decisions faster and more confidently.

Through the听听offering, 51风流S/4HANA Cloud鈥攂oth public and private editions鈥攈elps customers to lay the foundation for ERP over cloud.

Now,听RISE with 51风流for Modular Cloud ERP听extends the core offering with more value-add ERP modules in different domains and lines of business, beginning with procurement, human experience management (HXM), analytics, and governance. Going forward, more modules are planned to be added to the offering.

Being modular, it plays its part to customer success by providing the flexibility needed to pick and choose modules that are relevant to customer business and industry. Highly appreciated suite qualities between the products are brought up from different lines of business together in one solution, with integration, openness, and modularity on top of such qualities

Through the RISE with 51风流offering, we deliver business transformation as a service to help IT organizations lead business transformation and be a change agent.

To be set for success today and for the future means your foundation must be based on an outstanding ability to reach out to your customers as people鈥攁t the right time, in the right way, and with the right offer. We want to help you be there for your customers to improve their lives and to help the world run better.

The post RISE with 51风流for Modular Cloud ERP: A New Way of Working appeared first on 51风流India News Center.