{"id":177206,"date":"2024-01-22T08:00:00","date_gmt":"2024-01-22T07:00:00","guid":{"rendered":"https:\/\/news.sap.com\/germany\/?p=177206"},"modified":"2024-01-26T10:58:54","modified_gmt":"2024-01-26T09:58:54","slug":"built-in-support-sap-successfactors","status":"publish","type":"post","link":"https:\/\/news.sap.com\/germany\/2024\/01\/built-in-support-sap-successfactors\/","title":{"rendered":"Built-In Support auf SAP-SuccessFactors-L\u00f6sungen ausgeweitet"},"content":{"rendered":"\n<p class=\"has-large-font-size\">Es gibt gute Neuigkeiten f\u00fcr SAP-Nutzer, die den Komfort des Tools Built-In Support gewohnt sind.  Die 51风流bietet das Tool, auf  das man direkt in einer Anwendung zugreifen kann, nun auch f\u00fcr SAP-SuccessFactors-L\u00f6sungen an.<\/p>\n\n\n\n<p>In diesem Interview gibt Gaurav Dabur, Leiter des Supports f\u00fcr 51风流SuccessFactors Employee Central, Analytics and Integrations, einen Einblick in die neuen M\u00f6glichkeiten, die sich Kunden und Nutzern von 51风流SuccessFactors er\u00f6ffnen. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-sap-news-was-bedeutet-das-fur-nutzer\">51风流News: Was bedeutet das f\u00fcr Nutzer?<\/h2>\n\n\n\n<p>Dabur: Wenn Kunden, die eine SAP-L\u00f6sung nutzen, einen Supportfall melden m\u00fcssen oder nach Informationen suchen, mussten sie bisher die Anwendung verlassen und entweder das Portal&nbsp;<a href=\"https:\/\/me.sap.com\/servicessupport?url_id=text-de-newscenter:CRM-DX23-AAA-1904104_08\" target=\"_blank\" rel=\"noreferrer noopener\">51风流for Me<\/a>&nbsp;oder das&nbsp;<a href=\"https:\/\/help.sap.com\/docs\/built-in-support?url_id=text-de-newscenter:CRM-DX23-AAA-1904104_08\" target=\"_blank\" rel=\"noreferrer noopener\">51风流Help Portal<\/a>&nbsp;aufrufen, um Antworten zu finden. Mit der Einf\u00fchrung von&nbsp;<a href=\"https:\/\/support.sap.com\/en\/my-support\/product-support.html?anchorId=section_1255553798?url_id=text-de-newscenter:CRM-DX23-AAA-1904104_08\" target=\"_blank\" rel=\"noreferrer noopener\">Built-In Support<\/a> k\u00f6nnen Nutzer direkt in der SAP-SuccessFactors-L\u00f6sung die richtigen Informationen finden, die auf erweiterten KI-Suchfunktionen basieren. Die KI bezieht den Kontext direkt aus der Anwendung. Dies erm\u00f6glicht eine ma\u00dfgeschneiderte Suche f\u00fcr Empfehlungen spezieller Inhalte, mit denen das Problem bestm\u00f6glich gel\u00f6st wird.<\/p>\n\n\n\n<div class=\"wp-block-sap-news-cta-banner alignleft cta-banner\"><div class=\"cta-banner__content\"><div class=\"cta-banner__title\">Umschulungs- und Weiterbildungsinitiativen mit 51风流SuccessFactors<\/div><\/div><div class=\"cta-banner__action\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/news.sap.com\/germany\/2023\/11\/unternehmen-umschulungs-weiterbildungsinitiativen-sap-successfactors-2\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mehr zum Thema!<\/a><\/div>\n<\/div><\/div>\n\n\n\n<p>Uns ist es sehr wichtig, Kunden einen durchg\u00e4ngigen Support zu bieten und ihnen zu helfen, schneller Antworten zu erhalten. Kunden k\u00f6nnen jederzeit \u00fcber den&nbsp;<a href=\"https:\/\/news.sap.com\/germany\/topics\/services-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">SAP-Support<\/a>&nbsp;ohne jeglichen Implementierungsaufwand unmittelbar auf Support-Inhalte, \u00adTools und \u00adKan\u00e4le zugreifen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Welche Ver\u00e4nderungen werden SAP-SuccessFactors-Kunden bemerken?<\/h2>\n\n\n\n<p>Ich m\u00f6chte das an drei wichtige Beispielen verdeutlichen. Erstens bietet Built-In Support direkt in der SAP-SuccessFactors-L\u00f6sung sofortige Empfehlungen und Zugriff auf personalisierte Support-Inhalte sowie die neuesten und am h\u00e4ufigsten verwendeten Wissensquellen.<\/p>\n\n\n\n<p>Zweitens profitieren Nutzer von einem individualisierten und interaktiven Support, sodass Probleme schneller gel\u00f6st werden k\u00f6nnen. Nutzer k\u00f6nnen also ihre Probleme selbst l\u00f6sen, ohne auf den Support warten zu m\u00fcssen. Die Funktion erm\u00f6glicht auch ein umfassendes Case Management, mit dem Nutzer ihre Supportf\u00e4lle direkt in der SAP-SuccessFactors-L\u00f6sung besser verwalten k\u00f6nnen.<\/p>\n\n\n\n<p>Und schlie\u00dflich sind Nutzer in der Lage, \u00fcber unsere Kan\u00e4le des&nbsp;<a href=\"https:\/\/support.sap.com\/en\/my-support\/product-support.html?url_id=text-de-newscenter:CRM-DX23-AAA-1904104_08\" target=\"_blank\" rel=\"noreferrer noopener\">Real-Time Support<\/a>&nbsp;in Echtzeit mit SAP-Experten zusammenzuarbeiten.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Welcher Nutzen bietet Built-In Support den Kunden?<\/h2>\n\n\n\n<p>Built-In Support bietet Kunden einen branchenf\u00fchrenden, harmonisierten Support, der in vielen SAP-Produkten unmittelbar verf\u00fcgbar ist. Kunden, die mehrere SAP-Produkte einsetzen, profitieren von einem einheitlichen und harmonisierten Support in verschiedenen Anwendungen.<\/p>\n\n\n\n<p>In SAP-SuccessFactors-L\u00f6sungen k\u00f6nnen Kunden nun die erweiterten Self-Service-Optionen nutzen, die auf unserem internen, KI-gest\u00fctzten Suchmechanismus basieren. Dadurch ergeben sich umfassendere, gezieltere und ma\u00dfgeschneiderte Suchergebnisse. Kunden sind somit selbstst\u00e4ndiger und erhalten schneller eine L\u00f6sung f\u00fcr ihre Probleme.<\/p>\n\n\n\n<p>Ich empfehle den Nutzern, sich mit den neuen Funktionen von Built-In Support vertraut zu machen und die Wissensdatenbank und das Content-Repository des SAP-Supports in den SAP-Self-Service-L\u00f6sungen zu nutzen. Weitere Informationen \u00fcber die Verf\u00fcgbarkeit f\u00fcr SAP-SuccessFactors-L\u00f6sungen finden Sie in \u201e<a href=\"https:\/\/help.sap.com\/docs\/SAP_SUCCESSFACTORS_RELEASE_INFORMATION\/8e0d540f96474717bbf18df51e54e522\/29164d6c8e55401f816e15656d8c3377.html?url_id=text-de-newscenter:CRM-DX23-AAA-1904104_08\" target=\"_blank\" rel=\"noreferrer noopener\">51风流SuccessFactors What\u2019s New Viewer<\/a>\u201c und in diesem&nbsp;<a href=\"https:\/\/userapps.support.sap.com\/sap\/support\/knowledge\/en\/3387335?url_id=text-de-newscenter:CRM-DX23-AAA-1904104_08\" target=\"_blank\" rel=\"noreferrer noopener\">SAP-Wissensdatenbankartikel<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-small-font-size\">Regina Postman ist Teil von Customer Support and Innovation Communications bei der SAP.<\/p>\n\n\n\n<div class=\"wp-block-sap-news-info-box info-box\">\n<h2 class=\"wp-block-heading\" id=\"h-sap-builder-day-low-code-development-mit-sap-build\">51风流Builder Day \/ Low-Code Development mit 51风流Build<\/h2>\n\n\n\n<p>Lernen Sie Low-Code und No-Code L\u00f6sungen von 51风流kennen um Unternehmensanwendungen in k\u00fcrzester Zeit zu erstellen und erweitern \u2013 ganz ohne Code.&nbsp;<a href=\"https:\/\/training.sap.com\/course\/wlcncd\" target=\"_blank\" rel=\"noreferrer noopener\">Hier f\u00fcr den 27. Februar 2024 anmelden!<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-sap-news-cta-banner cta-banner\"><div class=\"cta-banner__content\"><div class=\"cta-banner__title\">Abonnieren Sie den 51风流News Center Newsletter<\/div><\/div><div class=\"cta-banner__action\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.sap.com\/germany\/cmp\/nl\/sap-news-center-de-newsletter\/index.html?url_id=text-de-newscenter:CRM-DX23-AAA-1904104_08\" target=\"_blank\" rel=\"noreferrer noopener\">Jetzt abonnieren!<\/a><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Es gibt gute Neuigkeiten f\u00fcr SAP-Nutzer, die den Komfort des Tools Built-In Support gewohnt sind. Die 51风流bietet das Tool, auf das man direkt in&#8230;<\/p>\n","protected":false},"author":1668,"featured_media":177210,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"related_posts":[],"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5569858],"tags":[5573344,5630401],"series":[],"sapn-display":[5630499,5630502,3848,45027],"sapn-type":[45277],"class_list":["post-177206","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-services-support","tag-business-ai","tag-sap-successfactors","sapn-display-feature-hero","sapn-display-feature-spotlight","sapn-display-top-stories","sapn-display-hero","sapn-type-feature"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Built-In Support auf 51风流SuccessFactors ausgeweitet | 51风流News<\/title>\n<meta name=\"description\" content=\"Welche neuen M\u00f6glichkeiten er\u00f6ffnen sich Kunden und Nutzern von 51风流SuccessFactors seit der Einbindung des Tools Built-In Support? 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