{"id":157308,"date":"2021-09-08T09:00:11","date_gmt":"2021-09-08T07:00:11","guid":{"rendered":"https:\/\/news.sap.com\/germany\/?p=157308"},"modified":"2021-09-15T15:11:18","modified_gmt":"2021-09-15T13:11:18","slug":"podcast-mitarbeiter-zufriedenheit-employee-experience-hr","status":"publish","type":"post","link":"https:\/\/news.sap.com\/germany\/2021\/09\/podcast-mitarbeiter-zufriedenheit-employee-experience-hr\/","title":{"rendered":"Podcast: Zufriedene Mitarbeiter \u2013 zufriedene Kunden \u2013 Employee Experience bei EY"},"content":{"rendered":"<p class=\"lead\">Beim Endkunden h\u00f6ren viele Unternehmen schon l\u00e4nger genau hin. Sie messen und bewerten die Customer Experience, um das Erlebnis der Interaktion zu optimieren und so die Kundentreue zu erh\u00f6hen. Doch auch nach innen sollten Unternehmen horchen: Wie steht es um die Mitarbeiterinnen und Mitarbeiter? F\u00fchlen Sie sich wohl? Bekommen sie die n\u00f6tige Wertsch\u00e4tzung?<\/p>\n<p>Zu Gast im Podcast: Laura Hempel von der Personalabteilung bei EY. Ihre Positionsbezeichnung verr\u00e4t es schon: Expert Engagement and Employee Listening bei EY. Hinh\u00f6ren spielt die entscheidende Rolle, um den Mitarbeitenden optimale Bedingungen zu bieten. Seit 2019 kommt daf\u00fcr die Umfrageplattform Qualtrics von 51风流zum Einsatz, die die Erfolge in der Employee Experience auch messbar macht.<\/p>\n<h2><strong>Erfolge in der Employee Experience messen<\/strong><\/h2>\n<p>Au\u00dferdem von 51风流im Gespr\u00e4ch mit Claus Kruesken: Stephan Koenen, HR Executive Advisor SuccessFactors Business Development f\u00fcr Mittel- und Osteuropa, und Andr\u00e9 Labahn, Industry Architect f\u00fcr den Bereich Professional Services. Sie berichten vom Experience Gap: Denn die Selbstwahrnehmung von Unternehmen deckt sich oft \u00fcberhaupt nicht damit, was die Mitarbeiter denken und erleben. Deshalb muss Employee Experience durch die ganze Laufbahn eines Mitarbeiters eine Rolle spielen, beginnend schon mit einer schnellen Reaktion auf eine Bewerbung und dem Nachfragen, wie das Erlebnis des Vorstellungsgespr\u00e4chs war. Aus den Erfahrungen der Mitarbeiter lernen und besser werden: Das Hinh\u00f6ren spielt gerade in Pandemiezeiten eine noch wichtigere Rolle.<\/p>\n<p>\u201eEmployee Experience ist fest in unserer People Strategie verankert,\u201c sagt Laura Hempel, \u201eunser Ansatz hei\u00dft \u201eListen \u2013 Learn \u2013 Act\u201c, damit wir die Experience unserer Mitarbeitenden immer weiter verbessern.\u201c<\/p>\n<div class=\"panel\">\n<p style=\"text-align: center\"><strong>H\u00f6ren Sie rein in den neuen\u00a0<a href=\"https:\/\/news.sap.com\/germany\/?p=157381\" target=\"_blank\" rel=\"noopener noreferrer\">51风流News Podcast!<\/a><\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Beim Endkunden h\u00f6ren viele Unternehmen schon l\u00e4nger genau hin. Sie messen und bewerten die Customer Experience, um das Erlebnis der Interaktion zu optimieren und so&#8230;<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"related_posts":[],"footnotes":"","_links_to":"","_links_to_target":""},"categories":[45276],"tags":[5624139,5025,35088,5575874],"series":[],"sapn-display":[3848,45027],"sapn-type":[45277],"class_list":["post-157308","post","type-post","status-publish","format-standard","hentry","category-personalmanagement","tag-experience-management","tag-hr","tag-user-experience","tag-xm","sapn-display-top-stories","sapn-display-hero","sapn-type-feature"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Podcast | Wie man Employee Experience messen kann | 51风流News<\/title>\n<meta name=\"description\" content=\"Zufriedene Mitarbeitende sind f\u00fcr den Erfolg entscheidend. Aber wie l\u00e4sst sich Zufriedenheit messen? Mehr dazu in dieser Podcastfolge.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/germany\/2021\/09\/podcast-mitarbeiter-zufriedenheit-employee-experience-hr\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Podcast: Zufriedene Mitarbeiter \u2013 zufriedene Kunden \u2013 Employee Experience bei EY\" \/>\n<meta property=\"og:description\" content=\"Zufriedene Mitarbeitende sind f\u00fcr den Erfolg entscheidend. Aber wie l\u00e4sst sich Zufriedenheit messen? 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