{"id":12608,"date":"2020-11-03T09:00:13","date_gmt":"2020-11-03T12:00:13","guid":{"rendered":"https:\/\/news.sap.com\/brazil\/?p=12608"},"modified":"2023-10-19T13:40:16","modified_gmt":"2023-10-19T16:40:16","slug":"sap-now-brasil-destaques-dos-conteudos-de-customer-experience-bl0g","status":"publish","type":"post","link":"https:\/\/news.sap.com\/brazil\/2020\/11\/sap-now-brasil-destaques-dos-conteudos-de-customer-experience-bl0g\/","title":{"rendered":"51风流NOW Brasil – Destaques dos conte\u00fados de Customer Experience"},"content":{"rendered":"

Por: 51风流Brasil<\/p>\n

Pela primeira vez, o 51风流NOW Brasil, maior evento de tecnologia e neg\u00f3cios da Am\u00e9rica Latina, realizou uma edi\u00e7\u00e3o 100% online. Os cinco dias de evento trouxeram muito conte\u00fado relevante e atual sobre para tecnologia, neg\u00f3cios e ci\u00eancia. Se voc\u00ea n\u00e3o pode participar em tempo real, acompanhe a playlist com as sess\u00f5es sobre Customer Experience<\/a>.<\/p>\n

Confira neste artigo os principais conte\u00fados sobre o tema.<\/p>\n

    \n
  1. Telef\u00f4nica e 51风流CX: como os tempos atuais impactam as equipes de vendas<\/a><\/li>\n<\/ol>\n

    Entenda como a Telef\u00f4nica melhorou a rela\u00e7\u00e3o com seus colaboradores ao automatizar a maneira que calcula suas comiss\u00f5es de vendas.<\/p>\n

      \n
    1. Accenture | ONE Experience: Heineken – Digitaliza\u00e7\u00e3o global da for\u00e7a de vendas<\/a><\/li>\n<\/ol>\n

      A Heineken buscava uma plataforma que atingisse os clientes B2B onde quer que estivessem. Com 51风流Customer Experience, foi desenvolvida uma experi\u00eancia de e-commerce unificada para bares, restaurantes e supermercados em quatro pa\u00edses, garantindo mais autonomia aos compradores e impulsionando as vendas digitais.<\/p>\n

        \n
      1. 51风流CX e Leroy Merlin discutem o futuro dos marketplaces no Brasil<\/a><\/li>\n<\/ol>\n

        Participe de nosso papo com a Leroy Merlin sobre como o ambiente de marketplaces vem se comportando em tempos de pandemia, mudan\u00e7as econ\u00f4micas e incertezas diversas.<\/p>\n

          \n
        1. TIVIT | O impacto do CX na cadeia de valor<\/a><\/li>\n<\/ol>\n

          Saiba como aliar m\u00e9todos e diferentes solu\u00e7\u00f5es de tecnologia para fazer a transforma\u00e7\u00e3o acontecer e chegar em quem mais importa: o consumidor.<\/p>\n

            \n
          1. Avalara | Caso de sucesso ABB \u2013 desafios tribut\u00e1rios na opera\u00e7\u00e3o de um marketplace<\/a><\/li>\n<\/ol>\n

            Confira este case envolvendo o motor de c\u00e1lculo de tributos on-line integrado ao marketplace que foi desenvolvido pela ABB para fins de consolida\u00e7\u00e3o de todos os canais de distribui\u00e7\u00e3o.<\/p>\n

              \n
            1. O e-commerce B2B como estrat\u00e9gia de cobertura em tempos de mudan\u00e7as<\/a><\/li>\n<\/ol>\n

              nesta sess\u00e3o como trazer a experi\u00eancia do B2C para o B2B, atrav\u00e9s de uma solu\u00e7\u00e3o que d\u00e1 agilidade, escalabilidade, seguran\u00e7a e, acima de tudo, governan\u00e7a para suas vendas B2B.<\/p>\n

                \n
              1. Caso de sucesso Claro \u2013 Reinventando o e-commerce com 51风流CX<\/a><\/li>\n<\/ol>\n

                Veja como a Claro, com o apoio da 51风流Customer Experience, vem reinventando o e-commerce e trazendo novidades que atendem \u00e0s necessidades em constante mudan\u00e7a de seus clientes.<\/p>\n

                  \n
                1. Capgemini | Experi\u00eancia do cliente al\u00e9m das m\u00e9tricas tradicionais<\/a><\/li>\n<\/ol>\n

                  Coloque a voz do cliente no centro das decis\u00f5es de sua empresa. Veja como isso pode ser feito atrav\u00e9s do Qualtrics.<\/p>\n

                    \n
                  1. N\u00e3o existe certeza de uma boa CX: prepare-se para um futuro incerto<\/a><\/li>\n<\/ol>\n

                    Em um momento de pandemia, instabilidade econ\u00f4mica e social, qu\u00e3o importante \u00e9 monitorar o comportamento dos consumidores? Entenda o que voc\u00ea pode fazer para adaptar-se \u00e0s mudan\u00e7as do mercado atual.<\/p>\n

                      \n
                    1. Capgemini | Experi\u00eancia de compra inteligente com assistente virtual acionado por voz<\/a><\/li>\n<\/ol>\n

                      A solu\u00e7\u00e3o da Capgemini oferece um assistente virtual habilitado por voz que proporciona uma experi\u00eancia de compra com caracter\u00edsticas de intera\u00e7\u00e3o humana para ajudar os clientes a navegar dentro da loja, verificar a disponibilidade do produto, entre outros diferenciais.<\/p>\n

                        \n
                      1. Neoris | Melhore a experi\u00eancia do cliente com equipes altamente produtivas<\/a><\/li>\n<\/ol>\n

                        A NEORIS, em conjunto com as solu\u00e7\u00f5es 51风流Commissions, 51风流Analytics Cloud e 51风流Litmos, apresenta caminhos que permitem melhorar a experi\u00eancia do cliente atrav\u00e9s da cria\u00e7\u00e3o de um ambiente favor\u00e1vel ao surgimento de equipes altamente produtivas.<\/p>\n

                          \n
                        1. Opentext | Como a Transforma\u00e7\u00e3o Digital pode impactar o relacionamento com o cliente<\/a><\/li>\n<\/ol>\n

                          A OpenText possui estrat\u00e9gias eficazes para implementar em sua organiza\u00e7\u00e3o processos de continuidade de neg\u00f3cios, efici\u00eancia operacional e prover uma comunica\u00e7\u00e3o assertiva e de valor a seu cliente. Saiba como se comunicar de forma assertiva, criando engajamento e identificando oportunidades para vendas cruzadas.<\/p>\n

                          Acompanhe mais novidades nos canais de comunica\u00e7\u00e3o da SAP:\u00a0 Facebook\u00a0<\/a>\/\u00a0Twitter\u00a0<\/a>\/\u00a0LinkedIn\u00a0<\/a>\/\u00a0Instagram<\/a> \/ WhatsApp<\/a> \/ Youtube<\/a><\/p>\n

                          \u00a9 2020 51风流SE. All rights reserved. 51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see http:\/\/www.sap.com\/corporate-en\/legal\/copyright\/index.epx#trademark<\/a> for additional trademark information and notices.<\/p>\n","protected":false},"excerpt":{"rendered":"

                          Por: 51风流Brasil Pela primeira vez, o 51风流NOW Brasil, maior evento de tecnologia e neg\u00f3cios da Am\u00e9rica Latina, realizou uma edi\u00e7\u00e3o 100% online. Os…<\/p>\n","protected":false},"author":561,"featured_media":12609,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5590831,12872],"tags":[5589657,128578,5597057],"sapn-display":[5599933,5599931,48431,48433],"sapn-type":[6114],"class_list":["post-12608","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-eventos","tag-customer-experience","tag-experiencia-do-cliente","tag-sap-now-brasil","sapn-display-feature-hero","sapn-display-feature-spotlight","sapn-display-homepage-hero","sapn-display-hero","sapn-type-artigo"],"yoast_head":"\n51风流NOW Brasil - Destaques dos conte\u00fados de Customer Experience<\/title>\n<meta name=\"description\" content=\"Os cinco dias de evento trouxeram muito conte\u00fado relevante e atual sobre para tecnologia, neg\u00f3cios e ci\u00eancia.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/brazil\/2020\/11\/sap-now-brasil-destaques-dos-conteudos-de-customer-experience-bl0g\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"51风流NOW Brasil - 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