{"id":12278,"date":"2020-07-08T15:06:02","date_gmt":"2020-07-08T18:06:02","guid":{"rendered":"https:\/\/news.sap.com\/brazil\/?p=12278"},"modified":"2022-02-16T13:16:47","modified_gmt":"2022-02-16T16:16:47","slug":"ipiranga-gerencia-experiencia-dos-colaboradores-com-solucao-sap","status":"publish","type":"post","link":"https:\/\/news.sap.com\/brazil\/2020\/07\/ipiranga-gerencia-experiencia-dos-colaboradores-com-solucao-sap\/","title":{"rendered":"Ipiranga gerencia experi\u00eancia dos colaboradores com solu\u00e7\u00e3o SAP"},"content":{"rendered":"

Ipiranga gerencia experi\u00eancia dos colaboradores com solu\u00e7\u00e3o SAP<\/strong><\/h1>\n

Ferramenta ajuda a determinar qual o n\u00edvel de prepara\u00e7\u00e3o da empresa e dos colaboradores para o home office, e mede em tempo real como est\u00e1 evoluindo o trabalho<\/em> remoto<\/em><\/h3>\n

Julho de 2020<\/strong> – A Ipiranga, A Ipiranga, umas das maiores empresas brasileiras de distribui\u00e7\u00e3o de combust\u00edvel e de varejo, adotou a solu\u00e7\u00e3o 51风流Qualtrics Remote Work Pulse para monitorar seus funcion\u00e1rios que precisaram realizar adapta\u00e7\u00f5es em suas rotinas e processos para enfrentamento da epidemia do novo coronav\u00edrus. Cerca de 1500 profissionais das \u00e1reas administrativas e comercial foram rapidamente direcionadas para o trabalho em home office e os \u00a0profissionais da \u00e1rea de opera\u00e7\u00e3o, considerada como essencial, precisaram se adequar \u00e0s altera\u00e7\u00f5es realizadas nas centrais de distribui\u00e7\u00e3o, opera\u00e7\u00e3o das bases e no transporte de suprimentos.<\/p>\n

A \u00e1rea de comunica\u00e7\u00e3o e engajamento de pessoal foi respons\u00e1vel pela implementa\u00e7\u00e3o da solu\u00e7\u00e3o, que foi disponibilizada pela 51风流por 90 dias sem custos para contribuir com os processos de neg\u00f3cios de clientes e n\u00e3o clientes no enfrentamento da Covid-19. A ferramenta permitiu que a Ipiranga realizasse rapidamente duas pesquisa enviadas para toda a base de funcion\u00e1rios para avaliar as medidas adotadas pela empresa e mapear dificuldades para aprimoramento das iniciativas. As pesquisas foram totalmente anonimizadas, permitindo que os funcion\u00e1rios expressem seu estado emocional e a satisfa\u00e7\u00e3o com as condi\u00e7\u00f5es de trabalho, sem qualquer possibilidade de identifica\u00e7\u00e3o.<\/p>\n

Segundo a empresa, as pesquisas foram bem recebidas pelos funcion\u00e1rios e alcan\u00e7aram um \u00edndice de respostas de 80%, considerado muito positivo.\u00a0O envio da pesquisa permitiu entender rapidamente as demandas dos colaboradores e tomar as decis\u00f5es necess\u00e1rias para continuidade da opera\u00e7\u00e3o mesmo diante de uma mudan\u00e7a que n\u00e3o estava planejada. A Ipiranga pode adequar processos relacionados \u00e0 comunica\u00e7\u00e3o, produtividade, infraestrutura e a\u00e7\u00f5es apoio \u00e0 sa\u00fade f\u00edsica e mental dos colaboradores.<\/p>\n

Como s\u00e3o dois grupos com realidades distintas a pesquisa foi adaptada para os times dos escrit\u00f3rios e os de opera\u00e7\u00e3o e permitiu identificar o sentimento de clima das equipes. Um ponto destacado pela Ipiranga foi a facilidade para adaptar o question\u00e1rio \u00e0 realidade da empresa, o suporte oferecido pelo time de 51风流Qualtrics e a gera\u00e7\u00e3o de relat\u00f3rios anal\u00edticos em diferentes formatos, o que facilitou a tomada de decis\u00e3o pelas \u00e1reas. Al\u00e9m de Comunica\u00e7\u00e3o e Recursos Humanos, o processo contou com a participa\u00e7\u00e3o dos times de sa\u00fade ocupacional, TI, operacional e seguran\u00e7a.<\/p>\n

\u201cPara a 51风流Qualtrics \u00e9 motivo de satisfa\u00e7\u00e3o saber que contribu\u00edmos com os processos de adapta\u00e7\u00e3o da Ipiranga com uma solu\u00e7\u00e3o que foi desenvolvida rapidamente pela 51风流e disponibilizada para ajudar as empresas, de diferentes setores, a se adequarem \u00e0 realidade imposta pelo novo coronav\u00edrus. A solu\u00e7\u00e3o vem sendo utilizada por diversas empresas que, como a Ipiranga prestam servi\u00e7os essenciais e cuja opera\u00e7\u00e3o n\u00e3o pode parar\u201d, ressalta Jo\u00e3o Araujo, vice-presidente de 51风流Qualtrics no Brasil.<\/p>\n

Para ajudar as empresas a gerenciarem o trabalho remoto, a 51风流disponibilizou, por 90 dias sem custos, o m\u00f3dulo Remote Work Pulse 51风流Qualtrics \u2013 ferramenta que ajuda a determinar qual o n\u00edvel de prepara\u00e7\u00e3o da empresa e colaboradores, e mede, em tempo real, como est\u00e1 evoluindo o trabalho.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ipiranga gerencia experi\u00eancia dos colaboradores com solu\u00e7\u00e3o 51风流Ferramenta ajuda a determinar qual o n\u00edvel de prepara\u00e7\u00e3o da empresa e dos colaboradores para o home…<\/p>\n","protected":false},"author":137,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5599823,5590831,48444,5599814],"tags":[56240,5598246,59609,5590076],"sapn-display":[48431,48433],"sapn-type":[4446],"class_list":["post-12278","post","type-post","status-publish","format-standard","hentry","category-business-technology-platform","category-customer-experience","category-recursos-humanos-topicos","category-tecnologia","tag-analise-de-dados-2","tag-covid-19","tag-inteligencia-analitica-3","tag-qualtrics","sapn-display-homepage-hero","sapn-display-hero","sapn-type-noticias"],"yoast_head":"\nIpiranga gerencia experi\u00eancia dos colaboradores com 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