{"id":11935,"date":"2020-03-31T09:00:49","date_gmt":"2020-03-31T12:00:49","guid":{"rendered":"https:\/\/news.sap.com\/brazil\/?p=11935"},"modified":"2023-10-19T14:23:56","modified_gmt":"2023-10-19T17:23:56","slug":"o-desempenho-das-solucoes-qualtrics-para-a-experiencia-do-cliente-bl0g","status":"publish","type":"post","link":"https:\/\/news.sap.com\/brazil\/2020\/03\/o-desempenho-das-solucoes-qualtrics-para-a-experiencia-do-cliente-bl0g\/","title":{"rendered":"O desempenho das solu\u00e7\u00f5es Qualtrics para a Experi\u00eancia do Cliente"},"content":{"rendered":"<p>Por: 51风流Brasil<\/p>\n<p><em>O potencial transformador da uni\u00e3o entre X-Data e O-Data, realizado ap\u00f3s aquisi\u00e7\u00e3o da Qualtrics pela 51风流em 2018, est\u00e1 rendendo bons resultados<\/em><\/p>\n<p><a href=\"https:\/\/news.sap.com\/brazil\/2019\/02\/sap-conclui-a-aquisicao-da-qualtrics-bl0g\/?url_id=text-blogentry-innovationBlogBR-2019_blog-original-post-otherpost\" target=\"_blank\" rel=\"noopener noreferrer\">Ao incluir as solu\u00e7\u00f5es da Qualtrics ao seu portf\u00f3lio<\/a>, a 51风流uniu dados de experi\u00eancia (X-Data) a dados operacionais (O-Data) para que seus clientes pudessem aprimorar a gest\u00e3o de sua cadeia de suprimentos, rede, colaboradores e processos essenciais.<\/p>\n<p>A <a href=\"https:\/\/www.sap.com\/brazil\/products\/experience-management-xm.html?url_id=text-blogentry-innovationBlogBR-2019_blog-original-post-sapcom\" target=\"_blank\" rel=\"noopener noreferrer\">Qualtrics anunciou recentemente que o Qualtrics CustomerXM<\/a>, solu\u00e7\u00e3o que permite \u00e0s empresas prever, entregar e tomar medidas que melhorem a experi\u00eancia do cliente e impactem nos resultados do neg\u00f3cio, gerando valor e retendo clientes, teve um ano recorde.<\/p>\n<p>S\u00f3 em 2019, mais de 50 empresas passaram a integrar a carteira de clientes da Qualtrics, executando seus programas empresariais na plataforma. Desfrutando de vantagens como velocidade, flexibilidade e seguran\u00e7a.<\/p>\n<p>O \u00faltimo ano foi de muita inova\u00e7\u00e3o com o Qualtrics CustomerXM, que contribuiu com resultados positivos para seus clientes.<\/p>\n<p>&#8211; <strong>Integra\u00e7\u00e3o das solu\u00e7\u00f5es Qualtrics: <\/strong>aumento do investimento visando ajudar l\u00edderes e equipes de vendas a entender melhor os interesses do cliente, analisando suas prefer\u00eancias, sentimentos e necessidades.<\/p>\n<p>&#8211; <strong>Frontline Feedback<\/strong>: a ferramenta de colabora\u00e7\u00e3o permite que l\u00edderes coletem, priorizem a ajam de acordo com os coment\u00e1rios de clientes e funcion\u00e1rios, colocando a voz do funcion\u00e1rio no centro dos programas de Customer Experience.<\/p>\n<p>&#8211; <strong>Gerenciamento de reputa\u00e7\u00e3o online<\/strong>: o Qualtrics permite que seus clientes capturem feedbacks em sites e redes sociais de terceiros, ajudando as empresas a entenderem melhor o que seus clientes est\u00e3o sentindo e a fechar loops de feedback diretamente nessas plataformas.<\/p>\n<p>&#8211; <strong>An\u00e1lise de voz e texto<\/strong>: o Text iQ e o Voice iQ s\u00e3o recursos inteligentes de an\u00e1lise de voz e de texto que passaram por um processo de aprimoramento, capacitando organiza\u00e7\u00f5es para que descubram insights ocultos em dados e rastreiem \u00e1reas-chave que possam receber melhorias.<\/p>\n<p>&#8211; <strong>Benchmarks abrangentes<\/strong>: com base em dados dos l\u00edderes de CX, foram desenvolvidas classifica\u00e7\u00f5es do cliente XMI, para fornecer uma vis\u00e3o abrangente de seus programas de Customer Experience, ajudando as equipes a desenvolver planejamentos de a\u00e7\u00f5es futuras.<\/p>\n<p>A padroniza\u00e7\u00e3o da Qualtrics como solu\u00e7\u00e3o escolhida por empresas no mundo inteiro para medir a experi\u00eancia do cliente \u00e9 resultado da qualidade com que as informa\u00e7\u00f5es s\u00e3o coletadas e distribu\u00eddas e dos resultados positivos gerados.<\/p>\n<p>Continue acompanhando o desempenho da Qualtrics pelas redes sociais da SAP:\u00a0 <a href=\"https:\/\/www.facebook.com\/sapbrasil\/\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook\u00a0<\/a>\/\u00a0<a href=\"https:\/\/twitter.com\/SAPBrasil\" target=\"_blank\" rel=\"noopener noreferrer\">Twitter\u00a0<\/a>\/\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/1115\/\" target=\"_blank\" rel=\"noopener noreferrer\">LinkedIn\u00a0<\/a>\/\u00a0<a href=\"https:\/\/www.instagram.com\/sap_brasil\/\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram<\/a> \/ <a href=\"https:\/\/widget.msgp.pl\/?id=66415e417325f13e20.82207836\" target=\"_blank\" rel=\"noopener noreferrer\">WhatsApp<\/a> \/ <a href=\"https:\/\/www.youtube.com\/user\/sapbrasil\" target=\"_blank\" rel=\"noopener noreferrer\">Youtube<\/a><\/p>\n<p>\u00a9 2020 51风流SE. All rights reserved. 51风流and other 51风流products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 51风流SE in Germany and other countries. Please see <a href=\"http:\/\/www.sap.com\/corporate-en\/legal\/copyright\/index.epx#trademark\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/www.sap.com\/corporate-en\/legal\/copyright\/index.epx#trademark<\/a> for additional trademark information and notices.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Por: 51风流Brasil O potencial transformador da uni\u00e3o entre X-Data e O-Data, realizado ap\u00f3s aquisi\u00e7\u00e3o da Qualtrics pela 51风流em 2018, est\u00e1 rendendo bons resultados&#8230;<\/p>\n","protected":false},"author":561,"featured_media":11936,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5590831],"tags":[5589657,128578,5598202,47],"sapn-display":[5599933,5599931,48431,48433],"sapn-type":[6114],"class_list":["post-11935","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-customer-experience","tag-experiencia-do-cliente","tag-qualltrics","tag-sap","sapn-display-feature-hero","sapn-display-feature-spotlight","sapn-display-homepage-hero","sapn-display-hero","sapn-type-artigo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>O desempenho das solu\u00e7\u00f5es Qualtrics para a Experi\u00eancia do Cliente<\/title>\n<meta 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