This new version of the tool can be downloaded from the .

• Impact: There will be several momentary disruptions expected during the maintenance window
• Affected Landscapes: Sapserv5 (Tokyo)
• Customer Notification: see
• Provider Notification: Network providers Japan will be notified by email

During this outage the following services will be unavailable:

• Problem analysis and/or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Customer messages via 51风流Solution Manager
• Connectivity to SAP’s Support Backbone

During this outage the following services are unavailable:

• Problem analysis and / or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Customer messages via 51风流Solution Manager
• Connectivity to SAP’s Support Backbone

During this outage, the following services are unavailable:

• Problem analysis and/or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Customer messages via 51风流Solution Manager
• Connectivity to SAP鈥檚 Support Backbone

During this outage, the following services are unavailable:

• Problem analysis and/or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Customer messages via 51风流Solution Manager
• Connectivity to SAP鈥檚 Support Backbone

• Saturday, February 18, 2022, from 2:30-10:30 UTC; sapserv7 and sapserv9 (Singapore) affected
• Saturday, February 26, 2022, from 1:00-05:00 UTC; sapserv5 (Tokyo) affected
• Saturday, March 5, 2022, from 00:00-10:00 UTC; sapserv10 (Shanghai) affected

During these outages, the following services are unavailable:

• Problem analysis and/or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Customer messages via 51风流Solution Manager
• Connectivity to SAP鈥檚 Support Backbone

During this outage, the following services are unavailable:

• Problem analysis and/or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Customer messages via 51风流Solution Manager
• Connectivity to SAP鈥檚 Support Backbone

During this outage, the following services are unavailable:

• Problem analysis and/or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Customer messages via 51风流Solution Manager
• Connectivity to SAP’s Support Backbone

During this outage the following services are unavailable:

• Problem analysis and/or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Customer messages via 51风流Solution Manager
• Connectivity to SAP’s Support Backbone

During this outage the following services are unavailable:

• Problem analysis and / or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Customer messages via 51风流Solution Manager
• Connectivity to SAP’s Support Backbone

During this outage the following services are unavailable:

• Problem analysis and/or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Customer messages via 51风流Solution Manager
• Connectivity to SAP’s Support Backbone

During the interruptions the below service for Sapserv5 (Provider connection) may be affected:

• Problem analysis and/or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Service connection reservation
• Customer messages via 51风流Solution Manager

Therefore, the Executive Board of 51风流SE has decided:

• For 2022, the company will again not apply the annual increase based on the local Consumer Price Index (CPI)* to 51风流Standard Support contracts.
• The company will also continue to not apply increases for 51风流Enterprise Support.

With this newly granted price stability, 51风流contributes to the strong partnership with our customers.

Please note that this CPI waiver for 2022 is not a waiver of the contractually agreed possible adjustments of the maintenance fee for any potential future increases.

*CPI is used as a measure of inflation, in some markets, different systems are referred to (e.g. Labor Cost Index in Germany). These figures are published by governments or the authorized authority in each country

During the interruptions the below service for Sapserv 1 (VPN connections) may be affected:

• Problem analysis and/or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Service connection reservation
• Customer messages via 51风流Solution Manager

During the interruptions, the below service for Sapserv 7/9 (VPN connections) may be affected:

• Problem analysis and/or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Service connection reservation
• Customer messages via 51风流Solution Manager

During the interruption, the below service for Sapserv 7/9 (VPN connections) may be affected:

• Problem analysis and/or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Service connection reservation
• Customer messages via 51风流Solution Manager

During the interruptions, the below service for Sapserv 7/9 (VPN connections) may be affected:

• Problem analysis and/or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Service connection reservation
• Customer messages via 51风流Solution Manager

During the one-hour downtime, the below service for Sapserv5/Sapserv10 may be affected:

• Problem analysis and / or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Service connection reservation
• Customer messages via 51风流Solution Manager

Now, in addition to Portuguese (Brazilian) and Simplified Chinese, machine translations for Spanish and German have been added. 51风流will continue to work closely with our customers to consider additional languages based on demand.

When starting an Expert Chat session to receive , customers have now the option to turn on automatic translations in the chat sessions. If they agree to use, their chat conversation with the 51风流expert will be automatically translated based on the selected language. Automatic translation can be turned off by typing 鈥渢ranslation off鈥� and turned on again by typing 鈥渢ranslation on鈥� in the 鈥渞eply field鈥� during the session. After an Expert Chat session, the chat transcript will be automatically saved. Both the original text and the translated text will be added into the incident. Automatic translation for Expert Chat is only available when the Expert Chat session is started through the , embedded in the incident creation form. Learn .

Automatic Translation for Communication with the 51风流Engineer within Incidents

Within an existing incident, customers can now use an automatic machine translation feature to translate the last reply of their communication with the 51风流engineer. To use it, they can simply go to their incident in the “Last Communication” section under “Details” and click the Translate button, then choose their preferred language out of the 10 available languages: English, German, Korean, Brazilian Portuguese, Spanish, Simplified Chinese, Japanese, French, Italian and Russian. More .

Automatic translation is a personalized self-service option especially designed to help customers who are not fluent in English fully understand the content. They can interact with 51风流Support without language barriers in their preferred language. The feature automatic translation is generated by 51风流Translation Hub, which is specially designed to recognize 51风流documentation and terminology. This helps customers get the right 51风流technical information, in the right context for their business.

Learn more:

• Learn
• View
• Read
• Read

Customers can get fast machine-generated translations in their preferred language at the click of a button 鈥� and at no additional cost. Automatic translation is generated by 51风流Translation Hub, which is specially designed to recognize 51风流documentation and terminology. This helps customers get the right 51风流technical information, in the right context for their business.

When starting an Expert Chat session to receive , customers have now the option to turn on automatic translations in the chat sessions. If they agree to use, their chat conversation with the 51风流expert will be automatically translated based on the selected language. Automatic translation can be turned off by typing 鈥渢ranslation off鈥� and turned on again by typing 鈥渢ranslation on鈥� in the “reply” field during the session. After an Expert Chat session, the chat transcript will be automatically saved. Both the original text and the translated text will be added into the incident.

Automatic translation for Expert Chat is only available when the Expert Chat session is started through the , embedded in the incident creation form. This new automatic bi-directional translation feature is currently available in Portuguese (Brazilian) and Simplified Chinese. It is offered for the language pairs Chinese and English, Portuguese and English. 51风流will continue to work closely with customers to consider additional languages, based on demand. The official channel language of Expert Chat remains English.

Automatic translation is a personalized self-service option especially designed to help customers who are not fluent in English to fully understand the content. They can interact with 51风流Support without language barriers and chat with an 51风流engineer in their preferred language.

If you are interested in real-time support service offerings from 51风流Product Support, join a

Learn More

During the interruptions the following service for Sapserv 7/9(VPN connections) may be affected:

• Problem analysis and / or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Service connection reservation
• Customer messages via 51风流Solution Manager

Enable your teams to get hands-on experience and make key business decisions as they execute multiple transactions — in planning, sales, marketing, procurement, production, finance, and more — all within a true-to-life competitive business setting.

With wide-ranging, transformative impact, real-time enterprise systems offer tremendous value. Yet user adoption continues to be a challenge. Demonstrate the value of cross-functional collaboration, build a bridge between people and IT systems, and help users embrace system implementations — all in a fun, gamified environment — with 51风流S/4HANA Simulation by Baton Simulations.

Objectives

• Engage all levels, from C-level executives to line-of-business and IT managers to existing users and new employees
• Enable real-world, hands-on experience with 51风流S/4HANA, including end-to-end process integration and real-time analytics
• Understand how enterprise systems support business strategies and decision making
• Discover how new business models are enabled by 51风流S/4HANA and cloud extensions

Benefits

• Develop problem-solving skills with real-time analytics
• Collaborate across end-to-end business processes and align business and IT strategies
• Use gamification to speed up learning and improve the effectiveness of training and change management programs
• Drive 51风流S/4HANA adoption for all users, at any level, and enable IT and business to collaborate more effectively

Become a Game Master

Enable your teams to get hands-on experience with听 51风流S/4HANA and make key business decisions as they execute multiple transactions in planning, sales, marketing, procurement, production, finance, and more — all within a true-to-life competitive business setting.

Find out more and get training to become a game master .

51风流S/4HANA Simulation as Part of Pre-Sales Deals

51风流S/4HANA Movement has purchased a larger set of game licenses to support 51风流S/4HANA related pre-sales activities. To learn more, contact the local pre-sales lead:

• Global: Ilda Freitas
• North America: Donnie MacMillan
• Latina America and Caribbean: Wendell Silva
• EMEA North: Michael Longden
• EMEA South: Marco Cameroni
• Middle and Eastern Europe: Axel Vetter
• Asia, Pacific and Japan: Lagnajit Patnaik
• Greater China: Fancia Lou

The incident creation and management applications in 51风流ONE Support Launchpad have been improved and provide a simplified and intuitive design with optimized features.

Since end of August 2020, the “Report an Incident” tile now provides a central entry point for 51风流Support channels like traditional incident, Expert Chat, and Schedule an Expert.

Both live support channels can now be found fully integrated in the traditional incident management workflow under the “Report an Incident” tile. This way, users benefit from a by easily choosing the preferred support channel when describing an issue.

How to Access

• Click on the “Report an Incident” tile in the 51风流ONE Support Launchpad and fill out the needed information.
• Easily choose the channel that best fits the need while describing the issue.
• Support channels are then highlighted automatically and will appear in the footer bar if available.

Centralized access to all support channels from one place makes it easy for users to find their preferred channel and there is no need to navigate through different support channel tiles anymore. Simply change channels with a single click and without having to re-enter data and information. This makes engaging with 51风流Support even easier and faster, saving time and effort.

Join a free live webinar and discuss the benefits of the live support channels on:

• September 15, 2020, 9:00 a.m. – 10:00 a.m. CET:
• November 19, 2020, 5:00 p.m. – 6:00 p.m. CET:

Haven鈥檛 Tried Live Support Channels Yet?

Start using them now and get technical questions resolved much faster.

Expert Chat is a live chat function that connects customers to technical experts from 51风流instantly. This service is best when immediate support is required. Compared to traditional tickets, it significantly reduces the effort and waiting time for customers to get answers to their technical questions.

Schedule an Expert lets customers book an individual 30-minute call with a technical expert from SAP, similar to booking a doctor鈥檚 appointment. Customers select from a defined list of calendar appointments at a time that suits them best. Talking directly to an 51风流engineer helps avoid delays, improve efficiency, and reduce future incidents. Recently, 51风流has introduced Schedule an Expert for open incidents as well. Calls with the 51风流expert will be conducted through MS Teams.

Learn More

• Spotlight news on the unified support experience
• Blog on the

To easily access all support channels from one place, for an easier alternative to selecting a component, explore and get an incident to the correct 51风流expert faster.

Engaging with 51风流support has never been so easy and fast. The improved incident creation and incident management applications in 51风流ONE Support Launchpad provide a simplified and intuitive design with optimized features.

Click on the “Report an Incident” tile听in and experience optimized workflows as well as an improved user interface, and try out the latest self-help features.

The “Report an Incident” tile from 51风流ONE Support Launchpad now provides a central entry point for 51风流support channels — traditional incident, Expert Chat, and Schedule an Expert.

After simply describing an issue, the available support channels will be highlighted. The simplified access and usability will save users time and effort by not having to navigate through different support channel tiles.

Support assistant guides users through the incident creation and even recommends the correct component categorization. Solutions and suggestions are continually presented as an issue is detailed, making the support experience as effortless as possible. Continuous improvements are made to help find the solution to an issue in real time.

The new product-based simplified categorization enabled by artificial intelligence (AI) offers an alternative to selecting a component and takes the system and selected product area you have selected, recommending the most relevant “Product Functions.” This helps to find the best category for an incident, Expert Chat, and Schedule an Expert. To provide a more personalized support experience, the recommended help solutions are now triggered on the “Product Area” selection.

Simplified categorization using “Product Functions” helps to find the best category for an incident, Expert Chat, or Schedule an Expert session.

The integrated cloud outage communication automatically notifies if the cloud system/tenant selected has any planned and unplanned down times and offers a one-click subscription to receive all relevant updates about that particular outage, instead of creating a support incident for the same purpose. Regular updates about the outage and its resolution will be sent via email until the outage has been resolved. After that, the subscription ends automatically.

In addition to the subscription option, a direct link to the is offered. The current status and all relevant information about the cloud outage is provided at a glance.

Any subscription created via this new feature can be edited or deleted via the Cloud System Notification Subscriptions (CSNS) application in the 51风流ONE Support Launchpad at any time.

Log files analysis is now possible when editing an open incident. As additional information is uploaded, it can be analyzed in real time.

If S-user contact details are changed during incident creation, the changes can be saved permanently to the S-user profile.

Access the optimized incident list via the “” tile, where users can easily search, view, edit, or confirm incidents and customize filtering and search options to save personalized views. The modernized incident edit layout provides an intuitive workflow to interact with 51风流more efficiently while integrating the latest functionalities of the incident creation form, such as the real-time log file suggestions and analysis.

Learn more about unified support experience and simplified problem categorization on or join a听webinar on September 16,2020. Registration is free; .

During the interruptions, the below service for Sapserv 7/9 (VPN connections) may be affected

• Problem analysis and / or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Service connection reservation
• Customer messages via 51风流Solution Manager

During the interruptions, the below service for Sapserv 7/9 (VPN connections) may be affected:

• Problem analysis and / or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 51风流Note Assistant
• Service connection reservation
• Customer messages via 51风流Solution Manager

.

51风流understands that the current situation will lead to unforeseen challenges on customers鈥� businesses and is committed to help every organization and industry across the world in a fair and equal manner.

听Therefore, 51风流has decided:

• For 2021, the company will not apply the annual increase based on the local Consumer Price Index (CPI)* to 51风流Standard Support
• The company will also continue to not apply this increase for 51风流Enterprise Support contracts in 2021

*CPI is used as a measure of inflation, in some markets, different systems are referred to (e.g. Labor Cost Index in Germany). These figures are published by governments or the authorized authority in each country.

This powerful feature assists in creating a more thorough incident, saving time and effort.

Access and Key Benefits

51风流customers can now access the support assistant via 51风流ONE Support Launchpad with their S-User.

Product-specific questions are asked to help better categorize the issue and help ensure it gets routed to the best component and support expert the first time. While recommended content and solutions are displayed real-time at each step of this guided experience. Recommendations are curated by 51风流Support experts and by using artificial intelligence (AI) technology from SAP.

A more complete incident is created by using support assistant because important questions are asked during the incident creation process to better understand the issue. This eliminates the one-size-fits-all approach to logging incidents from the past and expedites resolution time of the incidents while reducing the incident ping-pong that can slow things down.

The optimized support assistant uses decision tree technology to help categorize an issue and select a component/expert area that best suits the issue type.听 No more looking through large lists to try and find the right fit — this gets users to a support expert that can help the first time.

How Does It Work?

To access the support assistant, visit 听and start the incident creation process.

If the product you are using is available with the support assistant, you will be automatically prompted with the option to start it. Click the start button to open the support assistant feature.

For a list of products that already have the 51风流Knowledge Base Article support assistant available, find more information via the following

Once the support assistant starts, it will ask a few questions to help categorize the type of issue; for example, if it is an issue with installation or updates.

As you categorize your issue, recommended content is displayed on the right so you can do further investigation if you chose.

At the end of interaction with the support assistant, the details are captured within the incident creation form and a component will be selected automatically, saving valuable time and effort.

Below, see the new support assistant history section added, which captures the entire interaction.

.

To learn more about the support assistant and other new features, join a live webinar on . Registration is free and a recording will be made available after the session under the same link.

At the click of a button, customers can get fast access to machine-translated 51风流Notes and knowledge base articles in their preferred language — at no additional cost.

Now — in addition to Japanese, Portuguese (Brazilian), Spanish, Simplified Chinese, French, Korean, Russian, and Italian — we have added machine translations for German.

To access the feature, simply open an 51风流Note or knowledge base article, go to the “Languages” tab and choose the language for translation.

Automatic translation content is generated by the 51风流Leonardo Machine Learning Foundation, which is specially designed to recognize 51风流documentation and terminology. This helps customers get the right 51风流technical information, in the right context for their business.

.

https://youtu.be/OvTRUaO2KQg