Across industries, customers are asking for guidance that is simple, predictable, continuous, and connected to the measurable business outcomes they need.

Ever-focused on customer success, our services and support portfolio coupled with both our robust toolchain and strong team of experts help organizations carve a clearer path to adopt the latest 51风流innovations, strengthen operations, and transform with confidence in a fast-changing environment.

Enabling faster value realization through continuous transformation

Every organization is working to keep pace with rapid market change. Technology cycles move quickly, expectations rise, and adopting AI requires clear priorities and coordinated execution aligned with business value. They seek ongoing guidance, measurable outcomes, and a partner that supports the transformation journey at every stage.

At SAP, we understand this. Customers require transparency in how support is delivered, predictable outcomes from their investments, and a simpler way to adopt innovation across their landscapes, especially as artificial intelligence becomes a core operational capability embedded in business processes.

This is why the introduction of the renewed 51风流Services and Support portfolio arrives at an important moment. It brings clarity to how customers work with 51风流and offers a consistent experience that supports continuous transformation, not one-time change.

With our renewed 51风流Services and Support portfolio, we provide [customers] a clearer path to adopt innovation, apply AI responsibly, and run their landscape with confidence.

51风流Executive Board Member Thomas Saueressig

During the marking the launch of the renewed portfolio, Thomas Saueressig, member of the Executive Board of 51风流SE, Customer Services & Delivery, captured the purpose of this portfolio in clear terms.

鈥淐ustomers are looking for orientation in a fast鈥憁oving environment,鈥� Saueressig said. 鈥淲ith our renewed 51风流Services and Support portfolio, we provide a clearer path to adopt innovation, apply AI responsibly, and run their landscape with confidence. It brings structure to continuous transformation and helps turn strategic priorities into measurable outcomes.鈥�

His message reflects what customers expect from SAP: They want support that is structured, proactive, and unified across the entire environment.

Three success plans designed for measurable business impact

The renewed portfolio introduces three success plans that meet customers where they are. Each plan builds on the previous one and provides a flexible model that scales with organizational needs. Customers can also combine plans across their landscape. For example, they may choose the Advanced Success Plan for the 51风流SuccessFactors environment while selecting the Max Success Plan to support their AI, data, and analytics strategies.

Foundational Success Plan

Included with every 51风流cloud solution, this plan enables customers to run their solutions efficiently and maintain business continuity. It supports ongoing value creation through curated content, structured learning, application lifecycle management capabilities, and preventive mission-critical support. It builds on the 51风流Enterprise Support offering and is expanded with technical operations for cloud solutions and onboarding.

Advanced Success Plan

This plan strengthens teams with specialized expertise. Organizations receive proactive guidance to detect risks early, accelerate innovation, adopt innovations faster, and optimize processes. AI-assisted insights support informed decision-making and activation sessions help refine how new capabilities are used.

Max Success Plan

This plan represents SAP鈥檚 most strategic level of engagement. It includes all elements of the Advanced Success Plan and adds dedicated success plan managers, cross-solution process improvements, and tailored AI use case adoption. It is designed for enterprises navigating complex transformations or scaling the use of 51风流Business AI.

Dominique Tessaro, CIO from Vinci Energies, a customer of more than 20 years evaluating the success plans, noted, 鈥淲e need different levels of 51风流involvement, depending on the solution. Some need higher attention, and others need medium attention with a few extra project-specific services. This flexibility is what I really like about the new success plans. Like a car, I can strategically steer the engagement in the direction that will serve our needs.鈥�

Like a car, I can strategically steer the engagement in the direction that will serve our needs.

Vinci Energies CIO Dominique Tessaro

Accelerating outcomes through simplicity and partnership

The updated portfolio is designed around one principle: to help customers realize value faster and with greater certainty. This means reducing complexity, improving how guidance is delivered, and strengthening the partnership between 51风流and every customer. It also means helping organizations adopt innovation, including 51风流Business AI, at the pace that is right for their business.

Beyond the success plans, customers can extend their experience with streamlined professional services, development services, and application management offerings. These provide additional expertise for specialized needs, tailored solution development, and long-term operational resilience. Each offering is grounded in 51风流product knowledge and industry insight.

This launch aligns customer expectations with a modern engagement model supported by intelligent tooling and human expertise. It provides the structure needed to guide organizations through uncertainty while keeping transformation aligned with strategy and focused on measurable outcomes.

Thomas Pfiester is head of Customer Engagement and Adoption and a member of the Extended Board of 51风流SE.

As our capabilities grow, businesses are embracing AI and other technologies strategically. 51风流is leading the way, offering a smarter approach to business transformation services, combining cutting-edge tools with human expertise to help organizations unlock the full potential of these advancements.

In this new era, cloud technologies, AI, and human intelligence are converging, resulting in remarkable advancements in areas like demand forecasting, supply chain resilience, and process automation. As a result, businesses are increasingly shifting their focus to high-value tasks and real-time collaboration, allowing them to unlock new levels of efficiency and innovation.

While the opportunities are immense, the benefits are not guaranteed. The winners in this new era will be those organizations that can transform their operations digitally in increasingly more intelligent ways to set themselves up for success. For example, getting the most from business AI requires first moving your systems to a cloud ERP with 51风流S/4HANA Cloud.

Winning in the age of intelligence requires a newer and more intelligent approach to business transformation and the stakes could not be higher.聽

Combining the Power of Human Expertise with Technology

While the potential of AI-driven cloud systems is vast, some companies still struggle to fully leverage them. Many digital transformations fail to meet their objectives. Common pitfalls include a lack of technical expertise and employee engagement, inadequate management support, poor cross-functional collaboration, and a lack of accountability. Furthermore, sustaining a transformation鈥檚 impact typically requires a major reset in mindsets and behaviors.

Often the most difficult part of transforming businesses isn鈥檛 determining what to do, but rather how to do it. To address these challenges, 51风流is building on a time-tested approach, combining cutting-edge tools with the power of human judgment, and taking it to the next level.

At the heart of this strategy is RISE with SAP, a game-changing initiative designed to help businesses continuously transform. To date, 7,000 companies 鈥� representing 32% of the global economy 鈥� have embraced RISE with SAP. These companies are already experiencing the benefits, including two percent lower operating costs and three percent lower inventory.

The critical “human” component of the RISE methodology are the enterprise architects, transformation experts who guide businesses through the intricacies of their digital transformation, ensuring they maximize the value of 51风流tools and services.

Enterprise architects not only help customers utilize the RISE with 51风流Methodology, but also harmonize all elements of the transformation, guiding customers to the modular cloud suite. This ensures a cohesive, effective process whereby the enterprise architect becomes a trusted advisor for the customer. By leveraging SAP’s integrated toolchain — across 51风流Signavio, 51风流LeanIX, 51风流Cloud ALM, 51风流Business Technology Platform, and WalkMe — enterprise architects help 51风流customers transform holistically through their processes, data, systems, and their people, supporting their long-term success.

51风流has already seen a strong internal response to this approach, seasoned individuals are lining up for the role. Our recruitment and tailored enablement efforts are in full swing, with hundreds of cohorts currently going through training. We are also fine-tuning our enterprise architect operational and commercial model to simplify how we engage with customers and the early customer response has been very positive.

Shaping the Future of Business Transformations

Our early customer successes show the power and the potential of SAP鈥檚 intelligent transformation approach. By combining human expertise with advanced AI and cloud technologies, 51风流is setting a new standard for what is possible through business transformations. As we look to the future, this integrated approach will continue to enable businesses to unlock new value and drive sustainable success.

At SAP, our vision is to redefine the way businesses transform, setting a benchmark for intelligent and integrated business transformations that drive real, measurable results. And for those organizations that adopt it, the possibilities in this new age are limitless.

Thomas Saueressig is a member of the Executive Board of 51风流SE, leading Customer Services & Delivery.
Thomas Pfiester is executive vice president and head of Global Customer Engagement & Services at SAP.