Richard Whittington, Author at 51·çÁ÷News Center Company & Customer Stories | Press Room Mon, 05 Feb 2024 18:08:25 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 Sports and the Metaverse: A Revolutionary Convergence for Inclusion /2023/04/sports-and-metaverse-revolutionary-convergence-inclusivity/ Wed, 05 Apr 2023 12:15:05 +0000 /?p=203924 Recently, when I crossed the finish line for an annual fundraiser alongside numerous physically challenged cyclists in San Diego after a grueling seven-day bike ride from San Francisco, I witnessed the power of sports as an inclusionary metaphor for life. Much like a caring community that fosters harmony, a sporting ecosystem that nurtures inclusivity can work wonders for individuals, society, and businesses.

Innovative brands have realized this.

Zwift – a massive multiplayer online cycling and running program that enables users to train, interact, and compete in a virtual world – recently embraced inclusion by adding a hand-cycling that allows physically challenged athletes to race in the metaverse alongside able-bodied athletes. And it’s not alone. Earlier last year, Degree Deodorant hosted the world’s first on the Decentraland metaverse with a 26.2-mile picturesque course along the platform’s Vegas City Sports Quarter district, which reflected a more inclusive landscape with structures such as ramps for wheelchair users.

But How Does This Help Businesses?

Research shows that inclusion strengthens social networks, reduces barriers, and increases trust to generate economic benefits. Businesses that incorporate inclusivity are more likely to make bolder and better decisions. Meanwhile, sports possess the ability to transcend linguistic, cultural, social, and, now, physical barriers. With the metaverse looming large over the foreseeable horizon, a convergence of sports and inclusivity could serve as a lighthouse for business and society – a truly mouthwatering prospect of things to come. But is there an addressable market for this to make business sense?

There are 5.07 billion active Internet users in the world today – 50,000 already Web 3.0 virtual worlds and 12% of U.S. Internet users are interested in using the metaverse. Digital avatars contribute immensely to the virtual experience and are increasing becoming ubiquitous.

Per the U.S. Census Bureau, 12.8% of the U.S. population in 2019 registered as people with disabilities. The European equivalent that year was 39 million – Great Britain alone accounted for 11 million – while Asia had an estimated 135 million people with disabilities. The global fitness platform market for the disabled alone is expected to hit US$1.41 billion this year, a CAGR of 23.9%.

So, there is clearly an audience for this type of inclusivity. But why bother the metaverse with it?

Answering the Community’s Call

Digital avatars contribute immensely to the virtual experience and are increasing becoming abundant. In fact, online communities are demanding greater inclusivity. A revealed a general underrepresentation of people with disabilities and women, alongside an inaccurate representation of online identities. With 57% of Gen Z metaverse-gamers their penchant for in-game self-expression as higher than in real life, developers are taking note. Last June, Meta the launch of wheelchairs, over-the-ear hearing aids, and cochlear implants for its avatars. As the metaverse takes shape, inclusivity features prominently on the social media giant’s development agenda.

And it is just not Meta. Companies developing gaming consoles are building for inclusivity as well. From Xbox Adaptive Controllers to community-built modified controllers, features to assist those with mobility, hearing, and impaired vision are gaining prominence. Gaming companies are also modifying popular games for impaired gamers. For instance, The Last of Us II – the game from the company Naughty Dog – now has play modes for deaf, blind, and mobility-impaired gamers. Likewise, colorblind players can now enjoy the hugely popular Call of Duty: Black Ops thanks to a new mode that customizes the game’s display to create a spectrum of options to suit a player’s specific need.

Clearly, the metaverse can be a great enabler of inclusivity and open new doors.

A New Vista of Inclusion Opportunities Powered by the Metaverse

Imagine a metaverse loaded with features that welcome all to coexist in the surrounds of a safe virtual haven. Events like the marathon and my annual cycling event can become regular features in the metaverse, much like those in the real world today.

Add cutting-edge sports performance analytics from to this and challenged participants can receive a significant boost for their efforts of being recognized as competitive athletes. In fact, in the highly competitive world of Paralympics where every inch matters, teams that can get their hands on 51·çÁ÷Sports One can integrate data from various sources and study consolidated insights from all the athletes on their team with real-time analytics. At the highest levels, where the gold medal is decided by seconds, even challenged athletes deserve the very best and can benefit from what cutting-edge performance analytics can offer. In the esports world today, organizations like readily use 51·çÁ÷data and analytics solutions such as and to help make split second decisions and heighten their performances on the professional circuit.

With such precedents in place, the metaverse becomes a prime greenfield of opportunities and facilitates the development of an environment where inclusivity can genuinely thrive. This, coupled with gamification and play-to-earn models, can lead to the creation of an ecosystem in the metaverse that nurtures a virtual economy with limitless horizons. Brands and technology companies that are building an inclusive metaverse will enjoy numerous revenue-generating avenues and enhanced social agendas.

We are at the dawn of exciting times for sure.

To learn how software helps clubs and organizations digitalize sports performance management, visit .


Richard Whittington is senior vice president of Sports, Media, & Entertainment at SAP.

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Tackling Today’s Billing and Revenue Challenges for Media /2022/09/tackling-billing-and-revenue-challenges-for-media/ Fri, 23 Sep 2022 12:15:46 +0000 /?p=199517 When a legendary media and entertainment company launched a new streaming service, it faced several challenges: how to best support management of significant growth expectations, how to best connect with global payment providers across different countries, how to best connect to various partner echo systems, and how to best support the subscription service from subscriber sign-ups through to revenue allocation on a global level.

Seeking answers, this media company looked to with the for a single, pre-integrated solution with the business scalability to support growth for the company’s new and existing streaming services.

After an impressive project launch and only seven months to market – aided by the tremendous flexibility, rich out-of-the-box functionality, and configuration-driven deployment of 51·çÁ÷Billing and Revenue Innovation Management and 51·çÁ÷Convergent Mediation by DigitalRoute – this company was reaping a host of benefits, starting with automated revenue management via eliminating ad hoc tools and manual processes, improved back-end revenue management, and faster financial reporting. Benefits also included auditability and traceability across the organization and elimination of revenue loss and incorrect reporting, all while improving overall margins. Finally, the company emerged with a greatly increased ability to expand across different regions and global financial institutions.

While this media company’s scale is impressive, the challenges it faced and the opportunities it seized are not unique. In this digital era, data volume is increasing exponentially and organizations of every size and stripe are adapting to the new reality.

Businesses that shift from a product to a subscription model and from indirect to direct sales will encounter a dramatic increase in the number of consumer transactions they must track – from the thousands into the hundreds of millions, even billions, of transactions. In addition to producing incredible data volume, these transactions can occur on multiple commerce platforms, requiring that data from various sources be integrated into one accounting system.

All businesses face increasingly complex billing and mediation requirements, and there are myriad solutions available. But as businesses grow, they can end up with a complex, unwieldy ecosystem of billing and mediation software that leads to its own set of challenges, from the inability of legacy platforms to keep pace with usage data growth to labor-intensive, error-prone manual processes to the technical limitations inherent in disparate systems.

51·çÁ÷Billing and Revenue Innovation Management, in conjunction with 51·çÁ÷Convergent Mediation by DigitalRoute, helps eliminate the inefficiencies inherent in sprawling, fragmented commerce, sales, and billing landscapes and helps ensure streamlined, agile, error-free billing and revenue management.

 

51·çÁ÷Billing and Revenue Innovation Management is a comprehensive, modular solution for the high-volume consumption businesses typical in the media and entertainment space. Designed to optimize the business life cycle processes of design, sales, delivery, and billing, 51·çÁ÷Billing and Revenue Innovation Management enables various flexible consumption models and uses highly automated and optimized processes to help tackle huge volumes of data with limited manual intervention while maintaining full financial transparency.

First developed for the telecommunications industry, where complex data management and demanding performance capabilities are a must, 51·çÁ÷Billing and Revenue Innovation Management now helps diverse organizations all over the world, including many of the major media streaming companies, to monetize their digital journeys as they create innovative new offerings, seamlessly blending the content acquired and created with subscription and usage-based services.

51·çÁ÷Convergent Mediation by DigitalRoute collects data from any stream or source and can provide unified control and visibility of revenue stream processes across an enterprise. Together with 51·çÁ÷Billing and Revenue Innovation Management, it can enable 51·çÁ÷customers to:

  • Process large volumes of raw data quickly and accurately, eliminating cumbersome manual processes and errors
  • Bring multiple data sources together to simplify, secure, and automate data processing for billing and revenue management.

Automated, secure, accurate billing processes are a must for today’s media companies. Learn more about how and can help your organization thrive in today’s landscape and be ready to grow into whatever tomorrow brings.


Richard Whittington is global head of Media at SAP.

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