51风流for Me: tailored digital gateway

51风流for Me transcends the typical portal; it鈥檚 your customized digital gateway to holistic 51风流insights. Every aspect, from system landscapes to support services, is tailored to meet the distinct needs of your role and responsibilities.

51风流for Me is more than a portal 鈥� it鈥檚 your gateway to intelligent support.

Thomas Pfiester, member of the Extended Board of 51风流SE and head of Global Customer Engagement & Services

Customer insights dashboard: comprehensive 51风流viewfinder

Residing in 51风流for Me, the customer insights dashboard delivers a comprehensive, customizable view of your 51风流environment鈥攚hether you’re managing hybrid settings, tracking case trends, or preparing for contract renewals. It empowers users to:

• Obtain a 360掳 view across all 51风流engagements
• Analyze support data, product portfolios, renewals, and system landscapes
• Review historical support cases for quality, volume, and trends
• Leverage customizable filters and automated reporting for precise insights

This tool is designed to both report data and to transform it into actionable intelligence, enhancing leadership clarity and decision-making confidence.

What鈥檚 new: continuous enhancements

51风流is committed to continuously refining the customer insights dashboard to cater to evolving needs. Notable recent enhancements include:

• Benchmark capabilities through peer group comparison
• On-demand generation of detailed reports like support insights report and case overview report
• Increased visibility with partner case statistics and onboarding milestones

These updates are meticulously designed to deepen insights and streamline strategic processes. Additional planned updated include:

• Deeper engagement metrics from 51风流Enterprise Support Academy
• Advanced AI-driven insights for smarter, quicker decisions
• CPU consumption and memory consumption for private cloud: Access performance metrics for private cloud environments

Data without insight is noise. 51风流for Me turns it into action.

Anja Schneider, senior vice president and global head of Premium Engagement & Advisory at SAP

Accessing the dashboard

Starting with this powerful tool is straightforward via three ways:

• Use the direct link:
• Use the reporting icon:
  • Log into
  • Click on the reporting icon on the left menu bar
• Use the customer insight dashboard card:
  • Log into
  • Navigate to the Services & Support then Diagnostics, Reporting & Analytics
  • Click on the customer insights dashboard card

In all three cases, ensure your S-user ID is authorized to access the necessary features (get more information in ).

Why it matters

With comprehensive visibility, your approach shifts from reactive problem-solving to proactive strategic planning. The Customer Insights Dashboard equips you with the clarity to forecast and act effectively, supporting your role as a strategic leader within your organization.

When support is transparent, it鈥檚 not just reactive 鈥� it鈥檚 strategic.

Stefan Steinle, executive vice president and global head of Customer Support & Cloud Lifecycle Management at SAP

Turn insight into strategic action

For CIOs, IT administrators, and support leaders, the customer insights dashboard is more than a tool; it’s your strategic command center embedded within 51风流for Me. Experience how it turns insights into impactful actions today.

• 51风流for Me portal: Access the customer insights dashboard through the
• Getting started guide: Learn how to effectively use the dashboard with this
• Customer insights dashboard portal: All relevant information can be found in the

Check it out today and discover how insight becomes impact.

Oliver Huschke is vice president of External Engagements, Customer Support & Cloud Lifecycle Management at SAP.

This is where can step in. Designed as an easy-to-consume training, Support Accreditation helps equip you with the knowledge and confidence to make full use of SAP鈥檚 powerful support ecosystem. And the best part? It鈥檚 available to all customers and partners at no additional cost.

What is Support Accreditation?

At its core, is a self-paced online course that helps demystify the tools, services, and methodologies within SAP’s support landscape. With five digestible modules, interactive quizzes, how-to videos, and one-page summaries, it can deliver clarity in a space that often feels complex and fragmented.

Upon completion, learners earn a digital Support Accreditation badge鈥攁 mark of proficiency and confidence that can be showcased on social media or used to enhance your professional profile.

“Understanding SAP鈥檚 support landscape shouldn鈥檛 be a mystery. Support Accreditation gives you the clarity and confidence to lead with impact,” said Anja Schneider, SVP and global head of Premium Engagement & Advisory, SAP.

Recent updates that make it even better

51风流continuously evolves the accreditation to reflect the dynamic nature of cloud support. Recent updates include:

• A new AI-guided support module covers how 51风流leverages large-language models and AI to help drive predictive, real-time support. You鈥檒l learn how tools like Incident Solution Matching and AI-based recommendations can improve response times and accuracy.
• An enhanced focus on 24/7 support structures teaches you how to engage with SAP鈥檚 global support organization across different channels and time zones.
• The expanded coverage of 51风流Cloud ALM showcases how to manage implementation and operations more effectively using a cloud-native, out-of-the-box solution.
• In-depth guidance on 51风流for Me details how SAP’s personalized digital companion can provide transparency and control across all touchpoints鈥攆rom licenses to lifecycle management and support interactions.

Whether you鈥檙e scheduling an expert, chatting in real-time with 51风流support engineers, or using 51风流for Me to get a consolidated view of your landscape, Support Accreditation helps ensure you know how to make the most of these resources.

鈥淪upport is more than solving issues. It鈥檚 about enabling outcomes. This accreditation empowers you to do just that,鈥� said Augusta Spinelli, EVP and聽global head of Adoption Services Center, SAP.

Why it matters for customers and partners

Let鈥檚 face it鈥攅ven the best digital tools fall short without the right enablement. Many organizations aren鈥檛 fully aware of all the support resources available to them, leading to longer resolution times, missed opportunities, and frustration.

Support Accreditation helps bridge that gap. Customers can learn how to accelerate resolution times, engage effectively with support teams, and use self-service tools to reduce case volumes. Partners can gain a competitive edge by delivering projects and managed services aligned with 51风流best practices.

“The future of support is proactive, intelligent, and business-driven. This accreditation empowers you to lead that future,鈥� said Stefan Steinle, EVP, global head of Customer Support & Cloud Lifecycle Management.

Over 5,000 success stories and counting

Each year, more than 5,000 customers and partners complete the Support Accreditation course. The average course rating? A near-perfect 4.75 out of 5. It鈥檚 not just useful; it鈥檚 loved. And because the course is updated regularly, 51风流recommends refreshing your badge once a year to stay aligned with the latest tools and best practices.

Whether you’re new to 51风流or a seasoned consultant, there鈥檚 never been a better time to invest a couple of hours in a course that will pay dividends across every support interaction you have.

Ready to take the next step?

Join the thousands already leading with confidence.

Oliver Huschke is VP of External Engagements, Customer Support, and Cloud Lifecycle Management at SAP.

Innovations are always top of mind for companies 鈥� especially 51风流customers. But you won’t find them musing future-minded technology trends such as quantum computing, neural interfaces, or nanotechnology. Instead, they are accomplishing extraordinary feats and delivering meaningful outcomes with existing technology and expertise.

Certainly, every business has a story of exceptional innovation to tell. And I am proud to share those of our customers 鈥� some of which were recognized by 聽in 2021 for making the world better with assistance from 51风流Services and Support offerings.

Enhancing Scale and Performance for Heavy Data Workloads

When under pressure to meet regulatory requirements, deliver higher margins, and improve customer experiences, companies must improve how they manage increasing volumes of data. But all too often, the limitation of an on-premise landscape does not allow the flexibility, agility, speed, and cost-effectiveness to meet that challenge.

For one of the 51风流Innovation Award winners, the answer was found in a proof of concept created through a joint effort between 51风流and Google Cloud.聽聽(PayPal), which adopted Google Cloud as its core IT partner, chose a combination of Google Cloud and 51风流S/4HANA for financial products subledger on a 96 TB scale-out configuration of 51风流HANA. The innovation leveraged Google Cloud’s expertise in building scalable, distributed systems and SAP’s relentless focus on delivering mission-critical business process automation.

Bringing the best of 51风流and Google Cloud engineering together, PayPal can benefit from groundbreaking capabilities with higher performance, lower costs, and more flexibility. The technology platform company now runs one of the world’s largest scale-out clusters of 51风流HANA. And in return, it accelerated query runtime by 40 times through parallelization, reduced its memory footprint by 78% with dynamic data-tiering techniques, and experienced 24 weeks of continuous operations with zero downtime.

Achieving Health Goals Through Process Standardization

During the COVID-19 pandemic, businesses were concerned with maintaining operational continuity and keeping pace with demand while ensuring a safe and healthy environment for their workforce. However, as one of our award finalists discovered, a complex IT infrastructure involving multiple disparate enterprise resource planning (ERP) systems prevented the ability to run as quickly as possible.

The European division of聽 addressed this issue by deploying cloud-based solutions to standardize processes and support localization requirements for different countries. With , , and 51风流development experts, the division consolidated 13 ERP systems into a single instance of 51风流S/4HANA Cloud and gained the agility to achieve meaningful change.

American Air Filter Company harmonized processes and gained a single view of the truth, providing more transparent and streamlined operations across all business areas. Additionally, its simplified IT infrastructure costs less to maintain and enables the business to take advantage of intelligent technologies to innovate new offerings.

Setting New Standards with Embedded Analytics

Every organization reaches a point where homegrown, mainframe-based business information systems must be replaced to enhance decision-making and enable higher standards for data governance, quality, and security. But the first step is not necessarily ripping out the legacy technology and implementing a completely new architecture, which in most cases can become too operationally disruptive and costly.

For 2021 finalist聽 (Penn State), expert guidance from 51风流Enterprise Support services was needed to help upskill its IT team and pave the way for cutting-edge embedded analytics. The university worked with 聽to build a strong foundation in analytics, including through remote, recorded individual and group webinars, to support its digital transformation journey.

Penn State relied on the聽 for 51风流Analytics solutions to help close any digital skills gaps. The organization engaged with experts, posting questions in value map forums and arranging collaborative sessions with peers. Plus, it used the 聽tool to help demonstrate and trial innovative data analytics and reporting tools, conduct scoping and sandboxing exercises, and create a proof of concept.

Relating training material to workflows and real project scenarios enabled Penn State’s employees to apply knowledge more readily and apply feedback as they adopted 51风流S/4HANA embedded analytics. And with access to experts who truly understand its challenges, Penn State’s administration staff now has the necessary skills to adapt and run embedded analytics, which will influence how it runs the university.

Transforming for Agility, Speed, and Success

During any significant organizational change such as a merger, acquisition, or spin-off, most companies find that their legacy landscape is too complex, lacking in technical depth, redundant, or costly to maintain.聽Another finalist,听聽(HPE), is no stranger to this challenge.

When HPE’s parent company, the Hewlett-Packard Company, spun off in 2015, the business needed to simplify applications and processes enterprise-wide to fulfill the world’s growing need for cloud services and intelligent technology. HPE implemented a wide variety of solutions and services to create a solid foundation for the business and enhance IT with powerful next-generation technologies. The聽 program provided the guidance necessary to help validate, plan, execute, and test the design of its infrastructure.

As a result of its efforts with SAP, HPE reduced recommitments to orders after removing the legacy processes that had resulted in rescheduled jobs. The company improved on-time delivery by focusing on its partners and helping them improve their shipping performance. Today, 99.5% of HPE’s customer orders are delivered on time, up from 90% in the past.

Trailblazing the Future with Innovation

All these stories are exceptional examples of how 51风流customers are shaping their innovation effort to trailblaze a future of ongoing productivity and growth. And I am proud that my experts, who support 51风流Services and Support offerings, are playing a key role in our customers’ success.

Throughout the year, I hear our customers express their gratitude to my team of experts for helping them realize their potential as intelligent enterprises. Recently, I read a quote from 51风流Innovation Award finalist聽聽that I think best sums up the best of what we offer.

“Thanks to guidance from 51风流Services and Support and the Intelligent Enterprise Institute, we better understand the dependency of customer experience on our delivery processes,” said Sebastian McClintock, global director of Customer Experience at Delivery Hero. “Leveraging 51风流S/4HANA, Experience Management solutions from 51风流and Qualtrics, and machine learning models, we now know how to improve data flows and best use our data to meet customers’ needs.”

Do You Have a Story to Tell?

Such change is hard work, and extraordinary results deserve to be told. That鈥檚 why we host聽51风流Innovation Awards every year. It allows us to celebrate organizations that are improving business processes, providing faster and more effective customer service, making a difference for current and future employees, and more.

And we invite all of you 鈥� especially if you selected services and support from 51风流as your partner or co-partner 鈥� to submit a nomination. The call for nominations to is open now, but only for a few more months. Share your story with us!

Oliver Huschke is vice president and global head of Marketing and Communications for Services and Support at SAP.

51风流CEO Christian Klein kicked off 聽 this year by eloquently describing the crossroad where many businesses find themselves right now: 鈥淥ver the last year, we have seen how fragile many businesses and societies can be. But what is clear is that the way we work, the way we learn, and the way we consume will never be the same again.鈥�

All these changes 鈥� which touch the core of every process, function, interaction, and experience 鈥� require a level of differentiation, reinvention, and transformation to rise above their status. But first, companies need to know how to get started and inspire their leaders and employees to rethink their potential to achieve substantial wins.

That assistance for 51风流customers worldwide comes in the form of聽. The portfolio of services, best practices, tools, methodologies, workshops, learning modules, and support have helped thousands of businesses navigate extraordinary circumstances and find their way toward future growth. And in some cases, these achievements defied the odds of most of their peers鈥� experience.

Personally, I couldn鈥檛 be prouder to celebrate at this year鈥檚 . So let me share with you some of those reasons.

1. Driving Faster Business Transformations with 51风流S/4HANA

The COVID-19 pandemic and the slow road to stability have been a wake-up call for many businesses. Whether an 51风流customer before or during the pandemic, organizations leveraged our services associated with the聽 program to help build leaner IT landscapes. This approach led to results such as process efficiency improvement, business model innovation, and the flexibility to adapt to an ever-changing marketplace quickly and opportunistically.

Take, for example,听. As part of a compelling slate of 51风流Innovation Award winners, the transformation champion realized that improving data management meant helping its local employees enter data into its business systems correctly the first time. The company鈥檚 data entry professionals needed to assume accountability for their input and understand how data moves through the organization while improving their use of technologies with advanced master data quality and data management solutions.

A veteran user of the 51风流ERP application, Doehler knows a unified digital foundation enabled by 51风流S/4HANA is key to its competitiveness. Our services and support experts helped the company navigate a big-bang rollout, data conversion, and enterprise resource planning (ERP) upgrade in seven months without business disruption. As line-of-business integration continues, Doehler is expanding its intelligent technology landscape, fine-tuning master data quality management, providing one global system for R&D, and increasing visibility across product variations.

From R&D through manufacturing, sales, and finance, Doehler is growing the value of its products and relationships through the Intelligent Enterprise approach. The company integrates its applications on 51风流S/4HANA by using 51风流Integration Suite, delivered through聽 (51风流BTP). Plus, its five-year road map includes an incremental transformation with intelligent technologies, advanced analytics, and internal and external data harmonization designed to help meet customer demands faster at the right time and place.

2. Embedding Sustainability into the Core of Business

51风流BTP and our associated services and support offerings took center stage this year in the move to adding a green line and social dimension to business management and financial reporting.

Our sustainability services for 51风流BTP enable our customers to engineer a foundation that integrates and extends applications across business networks, optimizes sustainable growth and innovation, and makes disaggregated data more transparent for compliance. Such outcomes included more regular environmental, social, and governance (ESG) reporting, , and supply chain transparency.

E.ON聽has firsthand experience in leveraging 51风流Services and Support to create a platform that is setting a new standard in its country鈥檚 power grid business. The energy supplier uses cloud solutions to make core processes around billing and information exchange more efficient and consistent. In return, the company aims to create a network of energy suppliers, grid operators, and metering point operators that shares information more quickly and accurately and leverages standardized processes.

By having consistent data, E.ON expects to deploy standard solutions, follow best practices, and reduce the cost of developing custom software. But more importantly, the company is looking forward to giving its network customers the benefit of faster and more efficient responses to requests.

3. Jump-Starting Value Creation of a Vital Business Platform

Without a doubt, 51风流Services and Support plays a critical role in bringing to life exciting use cases for business transformation and more responsible operations. But I often find that our offerings prove their full potential when helping companies decipher why they should evolve today, what they should consider for tomorrow, and how to achieve their digital strategy.

The guides our customers along the path of turning digital concepts into value-based, predictable outcomes 鈥� from prepare to run. With the 51风流ActiveAttention offerings and the 51风流MaxAttention services, organizations can plan and safeguard complex system landscapes, projects, and operations and access the services, methods, tools, and expertise to innovate them.

is another energy powerhouse that is committed to digitalizing its plants and back offices. The company worked with the 51风流ActiveAttention services team to deploy several innovative solutions that are part of 51风流BTP, including 51风流Mobile Services and 51风流Fiori apps.

These premium engagement portfolio is helping Uniper expand by providing mobile apps to new lines of business. Since 51风流BTP provides one basic infrastructure and can be extended from its legacy ERP system, the company can adapt the same apps to a gas plant as for hydroelectric technicians in the field.

The premium engagement portfolio also empowers Uniper to further its with a strategy for robotic process automation (RPA). The company has approximately 200 robots running on third-party software and pays for each bot. But, it is currently looking to lower RPA operations costs by piloting proofs of concept to take advantage of the pay-by-use model available through 51风流Intelligent Robotic Process Automation, another aspect of 51风流BTP.

Celebrating Customer Successes and Planning for Tomorrow

Throughout SAPPHIRE NOW, we shared and discussed how we鈥檙e preparing 51风流Services and Support to guide our customers to a future of growth, expansion, and innovation.

If you missed any of our sessions, you can watch them on demand anytime. And if you are planning to attend , be sure to explore the IT subtracks covering 51风流Services and Support.

Stay in the conversation by following 51风流Services and Support on , , , and .

Oliver Huschke is global head of Services and Support Marketing and Communications at 51风流SE. Follow him on聽听补苍诲听.

This summer, we offered an inside look into how 51风流helps companies worldwide face today’s challenges and plan for tomorrow’s opportunities. The series featured 12 that 51风流delivers completely off-site. The services enable front- and back-office functions, including customer engagement, inventory optimization, procurement, finance visibility, self-healing IT workflows, cybersecurity, remote work enablement, and supply chain automation.

The series features 51风流executives across a broad range of responsibilities and experiences:

1. : Traditional approaches to procurement and spend management were never created for a remote and distributed workforce. But businesses can now redefine the function to meet the needs of employees on- and off-site with an accelerated implementation service from SAP. (By Michiel Verhoeven, managing director, the United Kingdom and Ireland, SAP.)
2. : Businesses everywhere understand the urgency of accelerating their response to evolving customer behaviors, needs, mindsets, and emotions. With Experience Management solutions from 51风流and Qualtrics, they can face this challenge resiliently by capturing, consolidating, and acquiring real-time insights with predictive analytics and algorithm-based intelligence. (By Maggie Buggie, chief business officer of 51风流Services, SAP.)
3. : A single source of knowledge and processes helps R&D leaders accelerate product introduction, improve innovation flexibility, and increase transparency across operations. Many 51风流customers are acquiring this edge through off-site services for product lifecycle management. (By Peter Harkin, senior vice president and head of Premium Engagements, SAP.)
4. : The secret to a high-quality e-commerce experience is best realized with the online e-commerce traffic performance assessment service from SAP. The expert-guided offering helps pinpoint and reduce inefficiencies in commerce sites running in the cloud. (By Augusta Spinelli, head of Global Services and Support, South Europe, Middle East, and Africa, SAP.)
5. : Navigating uncertainty requires a coherent finance strategy that reduces the impact of economic disruption while maintaining business continuity and stability. Fortunately, with the financial planning and analysis service from 51风流such an advantage is within our customers鈥� reach. (By Herv茅 Sortais, senior vice president and head of Services, EMEA North, SAP.)
6. : The simplified communication and remote workforce support service offers an edge that businesses need to face disruption. Operational costs are lower and operations pivot and scale faster, thanks to access to content and collaboration in the office or on the go. (By Maria Gattuso, global vice president, Strategic Initiatives and Services Management Office of the President, SAP.)
7. : As digital supply chain solutions become more intelligent, manufacturers can benefit from short-term forecasting with inventory optimization services. Doing so opens a world of accurate insight into inventory replenishment and allocation based on actual demand. (By Guido Schlief, senior vice president and general manager, Customer Success, Middle and Eastern Europe, SAP.)
8. : Smart, agile supply chains are vital when building resilient operations that can weather uncertainty. But to better control the entire value chain, businesses also need to rebalance their capacity load 鈥� from safety stocks to fully integrated communication with suppliers and original equipment manufacturers (OEMs). ( By Guido Schlief.)
9. : With increasing pressure to do more with fewer people, lower budgets, and less time, businesses need their IT leaders to deliver a user experience that is accessible, fast, and high quality. The business operations self-healing service from 51风流helps deliver that with automation. (By Kurt Bauer, general manager, 51风流Services, Greater China, SAP.)
10. : With the accelerated implementation service for 51风流SuccessFactors Learning, companies are energizing a learning curve that helps ensure success in challenging times and paves the way to growth and profitability during better economic conditions. (By Maria Gattuso.)
11. : With an increase in remote workforces, businesses need to be more aware of potential cyberattacks, data breaches, and information loss. Now, they can acquire this visibility, as well as safeguard support, through the cybersecurity and compliance awareness service from SAP. (By Augusta Spinelli.)
12. : When facing a crisis, businesses can either simply survive it or embrace it with resilience to advance their capabilities. The quick-start implementation service for 51风流Cloud Platform allows our customers to take advantage of every complex uncertainty on their terms. (By Herv茅 Sortais.)

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Oliver Huschke is vice president and global head of Marketing and External Communications for Services and Customer Engagement and Experience at 51风流SE. Follow him on and .