A confusing benefits enrollment experience is a significant source of frustration for many employees and can leave them feeling uncertain about their benefits elections. The majority of employees struggle to understand their benefits options and navigate through the enrollment process.

As a result, many employees choose to simply roll over their previous year’s elections rather than review and update their choices to ensure they are getting the most out of their benefits. This often leads to missed opportunities to take advantage of lower-cost options or benefits that are a better fit for them and their family and can even lead to increased attrition of top talent.

With the first half 2024 release, updates to the solution can enable you to empower your employees to take control of their benefits with an intuitive guided enrollment experience.

Making Benefits Enrollment More Seamless, Simple, and Intuitive

The new benefits enrollment experience in  introduces a process-driven approach to benefits enrollment that helps simplify and streamline the activity. Available for insurance, savings plans, and pension benefit types, this new enrollment experience can enable employees to make better, more informed benefits choices without the unnecessary hurdles.

Here are some key highlights:

Guided Enrollment

A step-by-step progression flow guides employees through the process, working to simplify navigation and helping them complete benefits enrollment. Real-time benefits eligibility updates help employees continually understand the choices and options available by presenting them with all the benefits for which they are eligible to enroll.

Personalized User Experience

Customizable text and instructions enable a tailored enrollment experience aligned with organizational policies.

Flexible Framework

Benefits admins can now have more flexibility in designing the enrollment experience to meet their organization’s needs with a new framework that helps support the capture of life insurance guaranteed issue amounts, customizable terms and conditions, and enhanced localization capabilities.

Anytime, Anywhere Access

Available on both desktop and the 51·çÁ÷SuccessFactors Mobile app, employees can complete benefits enrollment from any location using a mobile-friendly platform that helps ensure a seamless experience across devices.

Employee Educational Resources

Simplified on-screen access to additional resources and information helps employees better understand their benefits and can promote more informed decision-making throughout the enrollment process.

Side-by-side benefit plan comparisons of costs and plan details help employees assess their plan options and select the best-fit plan. Localizable instructional text on each page helps ensure that the benefits and enrollment processes are well understood. Additionally, flexible options for defining contribution amounts within the IRS limits can make it easier for employees to make decisions regarding savings plans and pension elections.

Consolidated Benefits Enrollment Process

Employees can complete all benefits-related tasks including reviewing and updating dependents, completing health declarations, enrolling in benefits, managing beneficiaries, and more through a single consolidated process, helping to improve employee engagement and satisfaction.

to learn more about the new enrollment experience in 51·çÁ÷SuccessFactors Employee Central Global Benefits.

To learn about all the other innovations in the 51·çÁ÷SuccessFactors first half 2024 release, read the and watch the .

Nicole Ramirez is senior director of Product Marketing at SAP.

To help people find more balance in their lives, employers are committing to better healthcare plans, not only for the sake of their employees but also for their businesses. HR executives know only too well that employee stress can lead to absenteeism, burnout, and an overall negative impact on traits that make people successful – productivity, motivation, skills development, and innovation.

However, providing the best healthcare for employees is getting more difficult, as benefit costs are increasing. Plan premiums and claims costs are also rising, while benefits budgets are shrinking, making reducing healthcare plan spend a top priority. Consequently, companies are searching for ways to gain a greater understanding of present and future healthcare plan costs to make more informed decisions, improve employee well-being, and reduce spend.

Understand the Financial Impact of Healthcare Spend

The healthcare spend insights option for the provides companies with an opportunity to analyze healthcare spend in a new and innovative way.

Typically, data on certain aspects of employee healthcare spend, such as medical claims, eligibility, demographics, and biometrics, is often siloed in databases of various insurance carriers or third-party benefit administrators. Fortunately, the healthcare spend insights option combines healthcare data into a consolidated database that allows benefit managers access to a wealth of integrated information in a single solution. Analytics and modeling capabilities give managers the tools they need to forecast future spend, evaluate the potential financial impact of plan changes, and unlock savings opportunities while optimizing employee health outcomes.

For example, benefit managers can more efficiently identify and manage key cost drivers of overall health plan utilization by analyzing claims and enrollment data. With new insights, managers can make more informed decisions that benefit employees while reducing employer health plan costs.

Use Insightful Data to Help Employees – And the Business

The healthcare spend insights option for 51·çÁ÷U.S. Benefits Administration provides a wealth of analytics that companies can use to better understand employee needs and the financial impact of plan options.

Here is a quick look at three types of analytics benefit managers can access through this option:

• Descriptive analytics inform companies as to what is happening right now. For instance, benefit managers can use a health plan utilization trend analysis to categorize claims and see year-over-year changes. If urgent care claims doubled within the last year, managers can explore more cost-effective plan options for employees that require this kind of care.
• Diagnostic analytics provide an understanding of why a particular trend or occurrence is driving up healthcare spend through root-cause analysis. As an example, managers can dig deeper into spend data to find the most common types of claims in a particular category, such as emergency room visits. Or they could discover why there is a rising need for certain procedures or treatments. Based on employee needs behind the trends, benefit managers can offer more plan alternatives that are less expensive yet provide better coverage.
• Predictive analytics indicate what may likely happen in the future based on prior trends and health plan utilization patterns. Decision support tools available with this option allow employees to evaluate the financial impact of health plan decisions for the upcoming year based on their expected utilization. Based on a forecast of future costs for urgent care visits, outpatient care, office visits, hospitalizations, and prescriptions, employees can more accurately evaluate factors such as premium costs and out-of-pocket expenses for new healthcare plan options.

Start Unlocking the Power of Your Healthcare Data Now

The healthcare spend insights option provides benefit managers with on-demand access to important insights, plan utilization, enrollment, and claims data. The ability to drill down and interact with the data gives employers the insights they need to make informed, cost-savings decisions that benefit employees the most.

To learn more on how you can unlock the power of your healthcare spend data, download this .

Nicole Ramirez is global director of Solution Marketing for Compensation and Benefits Solutions at 51·çÁ÷SuccessFactors.