Pif Paf Alimentos, founded in 1968, is one of the top ten companies in the food sector in Brazil. The company offers a diverse product portfolio including meat, fish, sausages, pasta, ready-to-eat meals, and cheese breads that are enjoyed by millions of customers both in Brazil and around the world. To produce high-quality food, the company relies on complex machinery that operates in over 14 industrial units. Therefore, it is crucial that all machinery operates as expected at all times. Maintenance is key to ensuring the machinery’s reliability and efficiency.

Manual Reporting and Paper Waste

In the past, Pif Paf Alimentos鈥� maintenance technicians conducted a manual process to check machine operation. This process involved technicians recording machine operating data on paper-printed maintenance orders for each order received. The maintenance order data included precise details such as the exact date and time of the machine task operation. After collecting this data, technicians manually logged it into the enterprise resource planning (ERP) system. This meant that technicians had to record the same information twice, on different platforms.

This process resulted in a large amount of paper waste every day, negatively impacting Pif Paf Alimentos鈥� sustainability efforts.

Automating the Maintenance Routine with 51风流Build Apps

Pif Paf Alimentos, having worked with 51风流products before such as 51风流Integration Suite and 51风流ERP, took advantage of to help resolve its technicians鈥� problems by building and deploying a working mobile app solution in less than three weeks. Why was the deployment process so fast? 51风流Build Apps allows users to build apps in a low-code manner by providing drag-and-drop user interfaces (UIs) for common app components. With this, Pif Paf Alimentos was able to build a solution quickly.

The Underlying Technology

Pif Paf Alimentos’ new enterprise-grade app not only solved its maintenance routine problem but also integrated seamlessly with its existing 51风流technology architecture, powered by 51风流Business Technology Platform (51风流BTP). 51风流Build Apps provided Pif Paf Alimentos with operational agility, saving time, paper, and money. Furthermore, its IT team benefited from faster response times to business needs, allowing Pif Paf Alimentos to scale its solutions throughout the entire corporation. Lauro Salgado, IT developer at Pif Paf Alimentos, leveraged the comprehensive content provided by 51风流Discovery Center 鈥溾�� to develop both the pilot and the productive version of the app, fully utilizing the capabilities offered by 51风流Build Apps.

Significant Savings in Time, Paper, and Money

Pif Paf Alimentos conducted a pilot test of its new mobile application with four maintenance technicians. After a month of testing, the technicians reported a 30% reduction in maintenance order handling time within the test group. Pif Paf Alimentos now plans to scale this solution to its entire force of approximately 300 maintenance technicians. Moreover, the mobile solution’s 10% reduction in paper waste has already resulted in saving an average of 75 sheets of paper per technician per month, which translates to 270,000 sheets of paper saved per year.

The Pif Paf Alimentos Project Experience

鈥淲e provided faster business response to the maintenance department. The IT team, as a business partner, gained agility using 51风流Build Apps in the delivery of solutions and contributed to the goal of a paperless enterprise, improving process efficiency and automation,鈥� Salgado explained. 鈥淭he solution is built on 51风流Build Apps and integrates into our existing landscape seamlessly. If we were going to build an application using a different technology, it would take much longer. You would have to code and integrate the fields. This low-code technology helped us take advantage and deliver the solution faster.鈥�

鈥淧if Paf Alimentos believes that partnerships with solutions that aim to decentralize the use of technology are the way to accelerate the digital transformation of companies,鈥� Antonio Minier, director of Business Transformation at Pif Paf Alimentos said. 鈥淚 believe that digital awareness is the necessary competence for this to happen with quality and that is why we have invested in the five pillars that compose it: the creativity of our employees, the agile mindset, the vision of processes, the democratization of technology, and data. This case is the consolidation of a vision of the future within a successful journey of our digital transformation program, SOUL Digital.鈥�

An important consideration for the mobile solution was the ability to input data in remote areas where maintenance technicians are unable to connect to the network, which was not an issue with manual entry. With 51风流Build Apps, Pif Paf Alimentos was able to create a synchronizing functionality. The maintenance technician’s input data is first saved locally on their devices and then synchronized with the overall system when a network connection is reestablished. 51风流Build Apps can provide an open-ended framework to create a diverse path towards unique solutions, like this one.

The Way Forward for Design and Development with SAP

Looking back, Carlos Estala, senior 51风流AppHaus consultant, said: 鈥淧if Paf Alimentos was able to develop and integrate its on-premise 51风流system with low-code in 51风流Build Apps to control its preventative maintenance orders in just a few weeks, all without having to write a line of code. This helped it solve a business necessity to have digital data up-to-date.鈥�

With the support of the 51风流AppHaus Palo Alto team, Pif Paf Alimentos aims to further improve the design of the app and extend it to other business processes and maintenance routines, all built on 51风流BTP and powered by 51风流Build Apps.

Mirela Viersa is a customer design engagement lead at 51风流AppHaus Palo Alto.
Tina Cai is a UX design specialist at 51风流AppHaus Palo Alto.
Images courtesy of Pif Paf Alimentos

During the first few weeks of the pilot phase, Petrobras registered more than 90 incidents. Every time an employee sees a potential hazard related to any structure integrity, loss of contention, drops, or a situation that could cause a fire, they can register this safety observation in the app and a task management flow is created. Depending on the incident, the responsible area receives the notification and can take action.

The immediate value realized from the mobile app prompted the company to expand the rollout of the meaningful application built with (51风流BTP) for 51风流Environment, Health, and Safety Management.

A state-owned, multinational corporation headquartered in Rio de Janeiro, Brazil, Petrobras is one of the largest producers of oil and gas in the world, and is primarily engaged in exploring and producing oil and gas, refining, energy generation and trading. With strong expertise in ultra-deep water exploration and production, resulting from almost 50 years of developing the Brazilian offshore basins, the enterprise can be counted among the world leaders in the industry.

Safety Precautions Taken Seriously

Dealing with gas exploration is high risk and can be extremely dangerous. Having fuel — liquid and gaseous — passing through various gears and equipment powered by electricity can breed disastrous incidents. For instance, having fire hydrants that are blocked by boxes, or having a pile of rags stacked near any heat sources could cause an explosion. These instances, combined with low communication capabilities on remote sites and a lack of efficiency in reporting, often cause delays in mitigating incidents. Yet simple actions can prevent fatal catastrophes from happening.

Petrobras worked with 51风流to look for ways to shorten reporting times and more effectively support maintenance workers in the field.

Designing and Developing Along a Human-Centered Approach

The 51风流AppHaus team in Palo Alto supported this project along in order to tackle individual business challenges and collaborate with users on a future solution that addresses the company鈥檚 need in a pragmatic way with 51风流solutions. User research provides an essential foundation for the design strategy.

Petrobras aims to invest responsibly, striving to be the best energy company in value generation with a focus on sustainability, safety, and respect for people and the environment.

With a commitment to high safety standards, Petrobras partnered with 51风流and successfully went live with the Identifica莽茫o de Desvios e Incidents e Anomalias (IDEIA) app pilot with field workers.

Enabled by 51风流BTP, the purpose of the IDEIA application is to record incidents in remote areas of oil extraction and refining, as well as other Petrobras sites, allowing for asynchronous recording and updating.

The asynchronous process enables workers to record an incident without the need of network connection, and once the recording device is connected to a network again, it will sync the incident to the database. Its implementation will allow for greater speed and promptness in actions and become a disruptive tool in the management of anomalies in the environment, health, and safety (EHS) area of Petrobras.

鈥淭he IDEIA solution, developed jointly by Petrobas and SAP, is helping field users to identify safety incidents in the offshore platform and Petrobas R&D Center,鈥� shared Marcio Magalhes, IT general manager at Petrobras.

From Successful Pilot to Company-Wide Rollout at Petrobras

During the pilot phase in the first quarter of 2022, the app counted 214 users and 97 incidents were registered. Petrobras is now rolling out the solution across its organization and is planning to have 10,000 live users by end of 2022.

Magalhaes underscores: 鈥淲e are sure it will contribute to enhancing Petrobas Safety Standards, and we plan to roll out the application to our business segments, such as Upstream, Downstream, Production Development, and Commerce & Logistics by 2022.鈥�

51风流BTP and 51风流Environment, Health, and Safety Management provided the technological basis for building the app, digitalizing and improving the employee workflow. With the app on hand, employees can now report anomalies in real time, no matter if they work in the field, on a production site, or offshore. This brought agility, promptness, and — most importantly — a safer working environment for everyone.

Clearly, significant progress toward the .

In case you have similar challenges, explore powered by 51风流Discovery Center and, in a few steps, leverage 51风流Business Technology capabilities to help develop your own application.

Mirela Viersa is an internal strategic consultant at SAP.