enables organizations — however complex, across however many channels, and regardless of which CRM they run — to produce quick and accurate quotes, accommodating the most advanced configuration and pricing requirements, resulting in a better sales experience and faster sales cycles.

Gartner evaluated 15 vendors and named 51·çÁ÷a Leader based on our “ability to execute” and “completeness of vision.” This recognition serves as an acknowledgment of SAP’s ongoing commitment to providing our customers with a CPQ solution that can meet and exceed their needs.

51·çÁ÷CPQ is an essential component of SAP’s portfolio of products that help automate the quote-to-cash process, which enables organizations to convert sales opportunities into profitable repeat customers. SAP’s customers can transform to “everything-as-a-service” with innovative revenue models, can quickly adapt to market changes, support multiple sales channels and ensure regulatory compliance with end-to-end automation.

Our customers are the reason we do this, and they participated in the process by providing reviews that included:

• “A Must buy along with 51·çÁ÷Eco System”
• “51·çÁ÷CPQ is an amazingly stable and consistent product with the ability to connect with different platforms and creating value for customer.”
• “51·çÁ÷CPQ is user-friendly and simplifies the configuration process. 51·çÁ÷CPQ can scale to meet the need for business.”
• “An excellent integrated configuration solution, easy to setup and use”
• “Everything is well laid and easy to navigate. Easy to teach people who have never use the system.”
• “Really love using this platform, really simple to use and a good configurable system with enhanced features!”

Customer case studies provide descriptions of specific value.

In under 15 minutes, the sales team at  is creating sales quotes for its complex boiler systems. The company has been using 51·çÁ÷CPQ since 2005 to help automate and scale its legacy quoting process, empowering more than 700 salespeople creating many thousands of quotes per year.

“You basically give the salesperson one to two days of their week back by using 51·çÁ÷CPQ,” Dominic Kasten, director of Sales Technologies at Cleaver-Brooks, shared. “When you give time back to salespeople, you are encouraging them to sell solutions to customers instead of just reacting to specifications.”

, has created a quote system with a 360-degree view of customers to slash response times, improve quote accuracy, and enhance customer experiences. It has also created a new revenue stream by combining products and services in a single quote while increasing the number of quotes created per month by 70 percent.

“51·çÁ÷CPQ underpins an intuitive system that helps sales teams produce speedy, accurate quotes, letting them concentrate on what matters most to customers,” said Sheila Thibodeua, CRM Solutions and Digital Sales manager at EXFO.

To learn more about how 51·çÁ÷helps to automate quote-to-cash, visit the ,Ěý,Ěý, and  areas of sap.com.

Jonathan Rhodes is head of Product Marketing for SaaS ERP at SAP.

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

During the recent “” webinar, held October 16, a team of 51·çÁ÷experts previewed forthcoming AI innovations for GROW with SAP. The webinar also showcased insightful demos by 51·çÁ÷customers such as AGILITA AG, which has been testing SAP’s AI copilot Joule as part of the 51·çÁ÷Early Adopter Care program.

The webinar previewed three new exciting features that will soon be available to GROW with 51·çÁ÷customers — and they are all powered by AI: Joule; user experience optimization through smart summarization and easy filter; and financial business insights.

Here’s a breakdown of how these three features will help organizations get important business insights so they can optimize the way they work.

Joule, the AI Copilot for You

By leveraging natural language processing, Joule offers support for navigational, transactional, and information tasks within 51·çÁ÷systems. Users can ask Joule questions in natural language and receive immediate answers, guiding users to the relevant information and providing insightful data for business decisions.

Learn more about .

Enhancing User Experience with Easy Filter and Smart Summarization

Easy Filter
Customers will be able to easily and efficiently filter information with natural language, simplifying the user experience significantly, especially for first-time users navigating 51·çÁ÷apps. For example, a sales manager could find orders for their VIP customer instantly or identify those with blocks and take on follow up actions within seconds.

Smart Summarization
Users can be provided summarizations of their business context, which allows them to obtain a quick and comprehensive overview of their data. They can then share that data with colleagues working on the same project via email or collaboration tools. For example, a sales manager could share an order summary with all the relevant information generated by the AI-powered smart summarization feature and send it to their colleague for follow-up actions.

Real-Time Data with Financial Business Insights

The financial business insights feature is seamlessly integrated into the cost center review booklet, an application that gives customers insights on their financial costs. Financial business insights will help customers analyze their financial data quickly and select follow-up actions to complete their task efficiently. Just like other AI-powered features, the financial business insights feature also generates detailed reports that customers can use to collaborate with their colleagues and streamline reporting tasks.

GROW with 51·çÁ÷Customers Can See AI in Action

These features have been trialed by some of our customers through our early adopter and beta programs. Their experiences with our solutions give us valuable insights that help us continuously enhance our solutions.

German-based IT services and consulting company AGILITA tested Joule in the role of a customer. As both a customer and a partner, AGILITA is uniquely positioned to understand the value of the latest AI solutions in GROW with 51·çÁ÷and help other customers realize these values for their own businesses.

When asked about the benefits of using Joule, Thomas Neuhaus, head of Digital Experience at AGILITA, explained that he has already observed important outcomes for the business. Thanks to Joule, employees can find 51·çÁ÷applications to perform their daily tasks easily and also get quick access to help documentation where they can read more about these 51·çÁ÷applications. Overall, employees are able to interact with 51·çÁ÷systems seamlessly and retrieve important information faster.

What’s Next

For more about the AI features soon available within the GROW with 51·çÁ÷offering, watch . Customers interested in experiencing AI features for GROW with 51·çÁ÷can join the . Speaking to customers and learning how they are benefitting from 51·çÁ÷solutions helps us continuously innovate the GROW with 51·çÁ÷offering.

To learn more, visit to see how we can support you in your digital transformation.

Jonathan Rhodes is senior vice president of Product Marketing 51·çÁ÷S/4HANA Cloud Public Edition at SAP.

As of today, the premium edition of GROW with 51·çÁ÷will now include access to the 51·çÁ÷Sales Cloud and Concur Expense solutions.

51·çÁ÷Sales Cloud helps customers improve sales processes, improve forecast accuracy, and increase wins, while Concur Expense helps customers unlock spend insights and optimize performance via a world-class expense management solution. 

51·çÁ÷Sales Cloud Solution for GROW with SAP &˛Ô˛ú˛ő±č;

With 51·çÁ÷Sales Cloud, organizations will benefit from leading sales automation capabilities that are powered by cutting-edge artificial intelligence (AI) and generative AI. The inclusion of 51·çÁ÷Sales Cloud with GROW with 51·çÁ÷provides the opportunity for organizations to maximize revenue generation and improve the buying experience.

With 51·çÁ÷Sales Cloud, sales organizations can optimize B2B sales processes by:

• Delivering effective sales engagements that drive revenue and customer loyalty through a single, connected view of data, processes, and people
• Helping sellers focus on key business priorities through guided sales actions and customer insights
• Adapting to new market opportunities through intelligent, flexible sales processes that use data and AI to inform the next best action

Together with GROW with 51·çÁ÷and Concur Expense, organizations can achieve a complete lead-to cash process delivered on cloud-native and user-centric user experience (UX) at the lowest possible TCO. 

Concur Expense Solution for GROW with SAP

With Concur Expense, customers can transform spend management beyond automation with a connected, flexible solution. With its robust open architecture, Concur Expense enables customized workflows that optimize productivity, ensure compliance, and reduce expenses effortlessly.

 The package includes proven benefits; for example, the ability to: 

• Focus on the most important business tasks through automated and streamlined expense management every step of the way, from receipt capture to report approval
• Get visibility into expenses and reporting needs to better manage spend, wherever and whenever it happens within Concur Expense
• Meet organizational and regulatory compliance needs throughout the expense reporting life cycle

Now, customers can enforce spend management policies, adapt to changing requirements and regulations, and future-proof their organization. Additionally, with the Concur Expense mobile app, employees and supervisors can effectively manage their expenses from any location, on any device.

Grow Your Business with the Best of 51·çÁ÷Sales Cloud and Concur Expense

Through these new entitlements, your business can improve sales processes, improve forecast accuracy, and increase wins with 51·çÁ÷Sales Cloud, and also unlock spend insights and optimize performance with Concur Expense.

Together, organizations have the tools they need to optimize their business and build a connected foundation for future success. 

• Learn more about
• Discover more about the

Jonathan Rhodes is senior vice president and head of Product Marketing for 51·çÁ÷S/4HANA Cloud Public Edition at SAP.