As one important milestone in this transition, 51风流is now migrating 51风流ONE Support Launchpad to 51风流for Me as the new, personalized central entry point for 51风流support. As of April 22, 2023, users are being redirected to 51风流for Me. To help ensure a smooth transition, both portals will continue to run in parallel over the next weeks. After June 29, 2023, customers and partners will automatically be redirected to 51风流for Me without any further prompts, and consequently 51风流ONE Support Launchpad will be dissolved.

51风流for Me offers a new, user-friendly interface with improved functionalities. It enables interaction with 51风流support experts and can provide immediate guidance to the best solutions for daily business tasks. It aims to make detached information a thing of the past on the customer journey to an intelligent enterprise. 51风流for Me will become the central digital touchpoint for all 51风流solutions.

Consolidating Multiple Portals into One Central Place

51风流for Me helps streamline access to 51风流support and aggregates alerts, self-services, and metrics for full transparency and a comprehensive end-to-end view of the individual 51风流product portfolio. The new portal helps integrate multiple touchpoints and harmonize the tool landscape within SAP.

All applications and support-related tasks known from 51风流ONE Support Launchpad are available in 51风流for Me 鈥� making 51风流for Me the digital companion to engage with 51风流support. Customers and partners can get immediate valuable guidance and recommendations through a variety of 51风流resources.

What to Know When Starting with 51风流for Me

• Launchpad S-user authorizations are automatically carried over to 51风流for Me 鈥� no additional access authorization is needed to use 51风流for Me.
• The portal gives access to personalized content in one of the most-used languages 鈥� whether English, German, Japanese, Simplified Chinese, French, Portuguese, or Spanish.
• What used to be called a 鈥榯ile鈥� in 51风流ONE Support Launchpad to perform support-related tasks or applications is now called 鈥榗ard鈥� in 51风流for Me and has more detailed information at your convenience. Support-relevant 鈥榗ards鈥� are mainly located in 鈥楽ervices & Support鈥� and 鈥楽ystems & Provisioning鈥� dashboards. More information about what went where can be found on this .
• 51风流for Me capabilities come in various flavors, including newly developed, fully integrated applications, cards with key performance indicators or charts, fast access cards, and link lists. Further evolvements will continue to be made over time.
• With the migration of 51风流ONE Support Launchpad to 51风流for Me, the terminology will be changed from 鈥榠ncident鈥� to 鈥樷�� to follow the Information Technology Infrastructure Library. To make the transition easy for customers and partners, the search functionality will still find the correct applications with the former name.

Leverage Support in the Most Efficient and Guided Way Using the Brand-New 鈥楪et Support鈥� Application

Customers and partners benefit from the newly developed 鈥楪et Support鈥� application. This feature provides a step-by-step guided support experience and is replacing what was formerly known as 鈥業ncident Wizard/Form鈥� in 51风流ONE Support Launchpad. Artificial intelligence (AI) is leveraged to help predict the right product categorization and recommend the most suitable support channel to help resolve your technical issues quickly and effortlessly 鈥� whether through Expert Chat, Schedule an Expert, Ask an Expert Peer, 51风流Community, or 鈥榗ase,鈥� formerly known as 鈥榠ncident.鈥� It represents a central access point to previously detached applications.

Take a moment to learn more details and watch a demo about the 51风流for Me portal and the new 鈥楪et Support鈥� functionality. Join one of the upcoming live in Chinese, English, French, German, Japanese, Korean, Portuguese, or Spanish.

Access 51风流Support on the Go

With the 51风流for Me mobile app, support interaction is possible anywhere and anytime to complete tasks and access information directly on a smartphone. The mobile app can be downloaded from the Apple Store and Google Play Store.

In conclusion, 51风流for Me puts customer and partner interests into focus. While partners can manage their pipeline and customer success, the portal also serves as the central entry point for all support-related topics and questions for customers. It allows access to relevant information, self-services, and consumption status connected to any purchased product portfolio. Enjoy your journey with your digital companion today!

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Jasmin Baus is part of Customer Support and Innovation Communications at SAP.