For the opening, Andre Bechtold, president, 51风流Industries & Experiences, addressed the network partners with a warm welcome and underlined the strategic value of partners for 51风流and its global customer base. These partners are front-runners of the human-centered approach to innovation, exploring and designing solutions with and for customers built with latest 51风流technologies such as 51风流Business AI.

It鈥檚 all about openness, collaboration, and storytelling

During a fireside chat, Dennis Kecskemeti, head of 51风流Innovation Experience, Paul Saunders, head of 51风流Customer Outcomes & Advocacy, and Andreas Wendel, head of Innovation Experience Services, answered questions asked by moderator and head of Customer Engagement Services MEE, EMEA, and APAC Kathrin Tarnai-Sindl.

All three guests had brought a personal object with a special connection to 51风流AppHaus. Interestingly, two brought their mobile phones, but for very different reasons: for one it was the device to listen to audio stories when traveling or commuting, for the other it was a multifunctional gadget to do private calls when traveling, listen to music, and much more. The third guest brought a handball to remind everyone that all good things only work out when teams work together and collaborate. So, their central describing words for 51风流AppHaus were storytelling, openness, creativity, multifunctionality, and collaboration.

With the new integrated approach, the closer interplay of 51风流AppHaus, 51风流Experience Centers, and co-innovation services will provide one continuous experience journey in an end-to-end context. 51风流AppHaus is where problems are framed and ambition is created in a human-centered, exploratory, and strategic way. 51风流Experience Centers translate that ambition into tangible value narratives, showcasing what鈥檚 possible with SAP, 51风流Business AI, and 51风流Business Suite. Co-innovation services turn inspiration into execution by piloting, validating, and scaling real solutions with customers and partners. Together, all three form a closed loop from challenge, vision, and experience to solution and impact.

“Each service within SAP鈥檚 innovation experience is strong on its own. But their real power emerges through connection and collaboration. By bringing 51风流AppHaus, 51风流Experience Centers, and co-innovation together, we are shaping a new way for customers and partners to work with SAP, turning ambition into confidence and inspiration into lasting impact.”

Andreas Wendel, Head of 51风流Innovation Experience Services

51风流AppHaus Network members came together in Walldorf

The event agenda offered different working sessions and formats for strategic alignment, exchange on experiences in customer projects, joint marketing efforts, mergers and acquisitions, enablement, and feedback rounds on . On top of that, there was room for networking and excursions. After hours of exchange in discussions, work groups, and sessions, the group of about 30 partner representatives visited the S.Factory, S.Mart, and 51风流Experience Center. A fun bowling competition, a scavenger hunt across the Walldorf campus, and a quick glimpse at the construction site of the future 51风流AppHaus Walldorf rounded out the event experience and left the partners with a comprehensive update on all things 51风流related.

“During this year鈥檚 51风流AppHaus Network meet-up we focused on shaping our collaboration model for the future, on further improving our co-innovation methods together, and on learning about our different strategic needs and priorities. It is so valuable to meet the 51风流AppHaus members鈥� representatives in person and have this lively exchange! And let鈥檚 not forget, this year it is about building bridges between our new sister teams within SAP鈥檚 innovation experience and the global 51风流AppHaus Network partners.”

Svenja Mueller, Customer Engagements MEE, EMEA, APAC, and Co-Lead of the 51风流AppHaus Network

About 51风流AppHaus Network听

For more than a decade, 51风流AppHaus has collaborated closely with a growing network of more than 20 partners around the world. They have established their own 51风流AppHaus locations and are fully trained in SAP鈥檚 human-centered approach to鈥痠nnovation. Together, all members work to drive co-innovation projects with customers, using cutting-edge 51风流technologies such as 51风流Business AI, Joule, agentic AI, and many more. It is about very timely enablement of all members in train-the-trainer formats to explore and design business use cases in customer workshops. Latest examples include the 51风流Learning Journey and other formats, tools, and methods offered in the specialized .鈥�

This allows all 51风流AppHaus Network members to act as agile front-runners and co-innovation experts. They support customers regardless of their digital maturity, guiding them to unlock tangible business value around the world along鈥�.

Imke Vierjahn is communications lead for 51风流AppHaus.

Bekaert aspires to become a people- and data-driven company. This requires a thorough strategic and cultural transformation, in which artificial intelligence plays a crucial role. To get started, the company set priorities, leveraging the already available in its existing HR solutions such as 51风流SuccessFactors solutions. By focusing on a few embedded AI use cases and creating a stand-alone AI tool on top of that, it started exploring and seeing the AI benefits.

“AI is a means to achieve our goals, a logical extension of our HR strategy,” says Jorn Waterschoot, global head of HR Technology at Bekaert. 鈥淎I’s growing capabilities, cost-effectiveness, and versatility are transforming businesses by enhancing user experiences, enabling experimentation, and encouraging adoption. At Bekaert, these strengths are leveraged in HR while carefully managing hidden costs and focusing on end-to-end implementation to maximize AI鈥檚 potential. At Bekaert, the goal is to make AI feel like a candy store: once employees experience its versatility, they are encouraged to explore it further.鈥�

First use case: the AI Master Data Assistant

Together with its long-standing partner and , Bekaert worked along a human-centered approach to innovation to identify opportunities and use cases. One of these identified use cases was a stand-alone AI tool that Bekaert used for HR data improvement. This tool was not integrated in the existing software landscape and required of users to extract and import data. 

To improve this laborious process, Flexso helped design and build a custom AI solution, called AI Master Data Assistant, with the help of 51风流AI Core in 51风流Business Technology Platform. This new solution has been fully integrated with 51风流SuccessFactors solutions, using 51风流Integration Suite. Currently, the solution uses a specific AI model from generative AI hub in 51风流AI Core. However, the flexibility with various models offered through the generative AI hub capability would allow the partner to use another AI model for this solution in the future.

Who benefits from AI in HR at Bekaert?

The AI Master Data Assistant allows the Bekaert HR teams to enhance data quality by automatically identifying, correcting, and preventing errors in employee records. The assistant can detect inconsistencies, duplicates, and missing information, ensuring that all data is accurate, complete, and up-to-date. In practice, it means that users can enter natural language prompts to get proposals for improvement. Via chat-like conversations, they can standardize formats, correct errors, and validate entries in real time.

For innovation projects, Bekaert usually rolls out new solutions gradually first through a number of role-specific use cases, then deploy them indiscriminately across the organization. For the new AI Master Data Assistant, the HR business partners and HR admin roles benefitted first.

Flexibility for the future

As part of the global 51风流AppHaus Network, Flexso always strives for a human-centered and sustainable co-innovation approach with its customers. It is about bringing innovation into the hands of people. David Pierre, AI practice lead at Flexso explains: 鈥淭he AI world is developing so fast. So, the principle in our solution is that we are AI model agnostic. Today, we are using model GPT to support our use case. But if we have a better model in the future, then we can also switch to other models as they are all supported by 51风流BTP.鈥�

Imke Vierjahn is 51风流AppHaus communications lead.

Miami is a city that thrives on diversity and innovation, making it the perfect home for LeverX鈥檚 second AppHaus location. Together with and , LeverX becomes the latest 51风流AppHaus Network partner to establish a creative lab in North America. In addition to its , LeverX is now expanding its global footprint with this vibrant new space in Florida鈥檚 cultural capital.听听

Located in the heart of Miami鈥檚 metropolitan area, invites customers to co-create new solutions with LeverX鈥檚 experienced team of coaches and architects and enjoy the city鈥檚 rich cultural and Hispanic heritage. 

On October 23, Jan Gilg, chief revenue officer and president, 51风流Americas and Global Business Suite, celebrated the opening of the new LeverX AppHaus Miami with Dr. Victor Lozinski, co-founder and chairman of the Board at LeverX, his team, and a group of customer executives.  

“With the opening of the LeverX AppHaus Miami, we are proud to continue our partnership with LeverX by helping even more American customers leverage the power of data, AI, and human-centered design. By reducing complexity through low-code frameworks, we look forward to accelerating innovation and delivering even more solutions for our customers that drive their productivity and help them grow their businesses even further.”

Jan Gilg, Chief Revenue Officer & President, 51风流Americas and Global Business Suite

About LeverX  

A long-standing 51风流partner, LeverX is a global system integrator and a top-tier consultancy dedicated to delivering professional, customer-centric solutions and services. Founded in 2003 on the principles of technological excellence and personalized service, LeverX has established itself as a trusted partner in the digital transformation journey of Fortune 500 clients worldwide.  

“LeverX, a global system integrator, unites more than 2,200 specialists dedicated to delivering end-to-end business solutions. Working hand in hand with clients, LeverX experts transform strategic visions into fully operational systems that drive measurable results. The recent opening of the company鈥檚 second AppHaus underscores LeverX鈥檚 continued commitment to human-centered innovation. This milestone highlights how a focus on user experience enables organizations across industries to create and implement best-in-class 51风流business solutions.”

鈥嬧�嬧�婦r. Victor Lozinski, Co-Founder and Chairman of the Board at LeverX

Welcome LeverX AppHaus Miami听听

The 51风流AppHaus team proudly welcomes the LeverX AppHaus Miami to its network of more than 20 partner-driven locations worldwide.  

“Here鈥檚 to a warm welcome to the LeverX AppHaus Miami team! Our Innovation Experience team is excited to see 51风流AppHaus Network expand with its newest location in Miami鈥攁 vibrant creative space to work shoulder to shoulder with customers, designing and prototyping impactful solutions. At its core, it鈥檚 all about delivering superior customer experiences by transforming complex challenges into clear opportunities, turning ideas into business-ready innovations powered by SAP鈥檚 latest technology.”

Dennis Kecskemeti, Vice President, Head of 51风流Innovation Experience 

The LeverX AppHaus Miami team consists of top 51风流experts and advanced IT solution experts. The dynamic design thinking space is designed for collaborative innovation, comfortably accommodating up to 25 participants. Larger events can be hosted in an additional space within the building. The flexible layout allows the environment to suit any interactive workshop, ensuring an engaging and productive experience. 

“We are proud to open our second LeverX AppHaus location in Miami. What truly sets it apart is its unique blend of a productive environment and an enjoyable lifestyle. Imagine starting your day with an immersive explore workshop, enjoying the bustling downtown at lunch, and then unwinding on a yacht in the evening. This opportunity to conduct business in a relaxed and inspiring setting acts as a powerful innovation booster, encouraging fresh perspectives and out-of-the-box thinking. We can鈥檛 wait to welcome our first co-innovation customers in the newly designed spaces.”

Nataliya Rubakhava, Global 51风流AppHaus Lead at LeverX

More information about the LeverX AppHaus Miami can be found on the dedicated or by visiting the new creative space at 801 Brickell Ave #1970, Miami, Florida, 33131, United States of America. 

About 51风流AppHaus Network 

For more than a decade, 51风流AppHaus Network has collaborated closely with a growing group of more than 20 partners around the world. They have established their own AppHaus locations and are fully trained in SAP鈥檚 human-centered approach to鈥痠nnovation. Together, all members work to drive co-innovation projects with customers, using cutting-edge 51风流technologies such as 51风流Business AI and exploring and designing business use cases in workshops such as the latest offered in the specialized .鈥�

All members are empowered early on with the latest methods, tools, and knowledge, allowing them to act as agile front-runners and co-innovation experts. They can support customers regardless of their digital maturity, guiding them to explore new use cases and unlock tangible business value for customers around the world along . 鈥疉s of October 2025, the LeverX AppHaus Miami joins the 51风流AppHaus Network as 24^th location worldwide. Kathrin Tarnai-Sindl, head of 51风流AppHaus, concludes: 鈥淟everX is the first 51风流AppHaus Network member to open a second AppHaus location. We look forward to seeing more and more organizations benefit from this superior customer experience offered by our trusted partners, in Florida and beyond!鈥澨�

Imke Vierjahn is 51风流AppHaus communications lead.

The company produces healthy vegetable oils, oilseeds, creams, and spreads while maintaining a strong commitment to environmental sustainability. With a presence in over 32 countries and a team of more than 2,000 employees, Sesajal is a beacon of excellence in the food industry.

The customer has a long history of working with 51风流solutions and took a major step forward in 2024, migrating to 51风流S/4HANA Private Cloud and integrating 51风流Build as its primary tool for extending business . Sesajal used 51风流Build Process Automation to integrate AI-powered workflow automations, enabling smart decisions based on data insights.

Partnering with 51风流for transformation

Leading Sesajal’s journey into digital transformation is Chief Innovation Officer Alfonso Cedillo Navarro, who has been at the forefront of implementing technology-driven solutions to enhance operations and deliver value to customers around the globe.

The use of 51风流Build has proven to be transformative, enabling the creation of user-friendly business applications and streamlined key processes like vendor creation.

One of Sesajal鈥檚 standout projects involves a solution built with 51风流Build that integrates seamlessly with the 51风流S/4HANA system, enhancing usability and efficiency.

Collaborating with 51风流AppHaus

A pivotal moment in Sesajal’s journey was to start collaborating with the 51风流AppHaus team. Known for its human-centered approach to innovation, the team helped Sesajal unlock new opportunities brought about by 51风流Build.

“Working with the Sesajal team was truly inspiring,” shared project manager Mirela Viersa, a customer solution adoption specialist at 51风流AppHaus. “Their openness to innovation and dedication to creating real value for their users made this collaboration a success. By applying a human-centered approach, we were able to co-create solutions that not only streamlined processes, but also delivered tangible benefits — all while keeping the core clean. This project is a testament to what鈥檚 possible when technology and people work hand in hand.”

Within the 51风流Build starter kit program, the Sesajal team received comprehensive training along the 51风流AppHaus methodology. They embarked on a design thinking process to identify a business use case, eventually developing a proof of concept tailored to their needs.

鈥淭he 51风流AppHaus team is incredible to work with,鈥� Cedillo Navarro said. 鈥淭heir human-centered methodology helped us identify the right business use case and build a proper prototype. It鈥檚 a phenomenal way to connect business and user needs, saving time and adding more value to users.鈥�

Redefining innovation

By combining the power of 51风流Build with the 51风流AppHaus approach, Sesajal has found a way to address real business challenges through technology. From simplifying processes to creating tangible results, these tools are reshaping how the company operates.

Reflecting on his experience, Cedillo Navarro noted, 鈥淟everaging the 51风流AppHaus approach and 51风流Build allows us to develop applications that tackle real business challenges while utilizing the best of modern technology. It鈥檚 innovation at its finest.鈥�

Sesajal’s digital transformation journey is a testament to the potential of human-centered design and advanced technology. It demonstrates how collaboration and the right tools can drive meaningful results, setting the stage for continued innovation in the years to come.

With the help of its trusted partner, the Watches of Switzerland Group also set up 51风流Integration Suite within only two weeks, enabling the company to incorporate insurance offers in their processes.

The Watches of Switzerland Group is a leading luxury watch retailer with a reputation for quality and exclusivity. With operations spanning the UK, U.S., and parts of Europe, its portfolio of brands has been a trusted name in luxury timepieces for decades. As the company expands its business and adapts to new market dynamics, Watches of Switzerland Group is transforming its technology infrastructure to prioritize scalability, efficiency, and streamlined operations across its global presence.

The journey to 51风流BTP as a partner-managed cloud model

At the beginning of the engagement, the English watch retailer relied on an enterprise architecture including legacy systems such as on-premise 51风流ECC 6.0 systems and middleware built in-house. Limited IT resources made scaling difficult to meet business demands for faster project delivery and modern integrations.

After purchasing 51风流BTP credits, the company faced internal skill gaps and competing priorities. Finally, the company wanted to adopt cloud-based technologies while remaining flexible about future ERP decisions, whether transitioning to 51风流S/4HANA or exploring alternative platforms.

Partnering with Bluestonex

Watches of Switzerland partnered with Bluestonex and transitioned to a 鈥� in this case 51风流BTP. Under this model, Bluestonex took over responsibility for managing 51风流BTP credits, resource allocation, and infrastructure support, allowing Watches of Switzerland Group to shift from an internal, self-managed approach to an expertly managed environment, always aligned with the retailer鈥檚 business objectives. Since moving to this model, Watches of Switzerland Group has:

• Increased 51风流BTP value: Freed from managing credits and technical configurations, the customer team can focus on business-critical projects
• Streamlined 51风流Fiori applications: All 51风流Fiori apps have been successfully migrated to the cloud, enhancing performance and improving the user experience
• Strengthened IT resilience: With Bluestonex acting as a strategic partner, Watches of Switzerland has built a foundation to support future growth and innovation
• Future-proofed infrastructure: The agnostic capabilities of 51风流BTP ensure that the integration framework remains relevant, regardless of the future ERP platform

Bluestonex Innovation Factory

With the foundational work completed, Watches of Switzerland decided to further expand its adoption of 51风流BTP services, integrating more business processes and scaling globally. But what were the core business processes? Where was the room or even need for improvement to deliver best-in-class customer services, be successful overall, and remain on top of things in the luxury retail segment?

鈥淭he partnership with Bluestonex is not just about technology,鈥� said Glenn Bamford, head of Business Systems at Watches of Switzerland Group. 鈥淭hey act as an extension of our team, bringing innovation and expertise that we lack internally. With their support, we鈥檝e been able to make strategic moves towards modernizing our systems while remaining agile for the future.鈥�

To understand business, user, and customer needs, thorough research can provide reliable answers and a solid foundation for innovation. So, along the , Bluestonex Innovation Factory team organized a user research journey visiting six representative Watches of Switzerland Group showrooms, shadowing employees and observing different processes in the context of purchasing, customer inquiries, deliveries, commissioning, and many more.

After visiting the different showrooms, one observation was that requirements could vary considerably from one to another, simply because of different locations and customer profiles. In some showrooms, it was mainly about selling middle-priced watches and attending several customers at a time; in others, it was about serving one customer with specific needs for a purchase of a very expensive and unique piece.

Incorporating insurance options with the help of 51风流Integration Suite

Despite all the differences, there is one requirement the researchers observed, that spanned across all customer engagements. That is the wish for an appropriate insurance option for the purchased watch. The Watches of Switzerland Group and Bluestonex decided to realize this integration of an insurance option in its service processes through 51风流Integration Suite.

In just two weeks, the insurance integration went live as scheduled, allowing the Watches of Switzerland Group to meet crucial business demands without sacrificing quality or functionality. With 51风流Integration Suite, Watches of Switzerland Group is now positioned to continue modernizing its technology stack in alignment with its strategic vision. This scalable solution can evolve with their future needs, including a potential transition to 51风流S/4HANA.

鈥淭his project demonstrates the value of Bluestonex as a strategic partner,鈥� Bamford said. 鈥淣ot only did they execute the integration under intense time pressure, but they also provided critical expertise. 51风流Integration Suite, deployed with Bluestonex鈥檚 support, paves the way for greater flexibility and scalability as we move forward with our digital transformation.鈥�

During the annual 51风流BTP strategy day held in the Bluestonex AppHaus Shropshire, Watches of Switzerland Group identified concrete business objectives and how technology could be harnessed to accomplish these goals, both for them and for Bluestonex as its partner. With the proven hands-on methods to prioritize and align different solutions to these goals the joint team was able to map goals to short-term and medium-term actions.

Looking back, Bluestonex Commercial Director Richard Henry said: 鈥淥ur partnership with Watches of Switzerland was born from our 51风流AppHaus DNA, as well as the focus on providing value-driven user experience in 51风流BTP applications. As a niche 51风流partner, we could provide the right skill set, along a human-centered approach to innovation and support the Watches of Switzerland Group in its digital strategy with SAP.鈥�

After realizing the value of 51风流Integration Suite, Watches of Switzerland Group and Bluestonex are now looking for further integration projects right across the business. The group鈥檚 flexible and secure cloud-first approach enables it to adapt to changing markets and continue to deliver the best possible customer service.

The way ahead

One area where both teams are equally eager to progress is in artificial intelligence (AI). The Bluestonex team always looks for business use cases that could be improved with the help of capabilities. Also, the Watches of Switzerland Group鈥檚 team is keen to understand how to unlock the use of AI in its organization. Bluestonex showcased several solutions, including its document processes application, which was developed as part of the Next Level Programme in just 10 days, as well as the integration of SAP鈥檚 generative AI copilot Joule for its flagship product , a data governance tool.

For all the opportunities 51风流Business AI holds in stock, customer and partner are currently planning for a first to identify use cases that could be improved with the help of AI. As said above, it is all about thorough research and a trustful collaboration to stay future-ready and a leader in luxury retail.

Imke Vierjahn is communications lead for 51风流AppHaus Network.

This latest course will enable attendees to facilitate a new Joule Agent Discovery Workshop, guide workshop participants to identify appropriate use cases, and tailor the workshop format to the needs of different audiences.

But what are 51风流solutions for agentic AI? What do they stand for?

Joule Agents are AI systems that autonomously plan and execute multi-step workflows, collaborating to connect departments, speed up decisions, and streamline processes.

Discovering high-value opportunities for agentic AI

In the format of an 51风流Expert Lecture, this course introduces participants to the Joule Agent Discovery Workshop, a structured and collaborative method to identify high-value agentic use cases in an organization. Attendees will learn how to inspire and guide participants, prioritize ideas, and describe the selected opportunities in detail. The course also covers how to adapt the workshop to different timeframes, team sizes, and virtual settings. By the end, attendees will be able to guide participants in identifying where AI agents can make the biggest impact and lay the groundwork for their agentic journey.

In detail, learners will be able to: 

• Understand the purpose and structure of the Joule Agent Discovery Workshop and how it can be used to identify high-value agentic use cases
• Facilitate the workshop exercises, guiding participants from idea generation to prioritization and a detailed description of agentic use cases
• Adapt the workshop format to different team sizes, virtual environments, and timeframes to fit organizational needs

There are no prerequisites for this course, but experience with 51风流Design Thinking and workshop facilitation will be helpful. It is a good learning opportunity for a variety of roles such as support consultant, business user, and 51风流rookie.

The creative mind behind 51风流AppHaus methods and this learning journey

For many years now, Karen Detken, an expert user experience designer at the 51风流AppHaus, has worked in customer co-innovation projects and has gotten firsthand experiences and feedback when developing and hosting a variety of workshop formats with different methods and tools. Early on, the team decided to share these best practices and their tools and templates in the openly accessible .

When the topic of artificial intelligence arose and 51风流solutions started to include generative AI and large language models (LLMs) in their solutions, such as 51风流Business AI, followed by the latest step up with agentic AI, such as Joule Agents, the 51风流AppHaus team worked with customers on exploring appropriate business use cases to benefit from this very latest in technology. Based on these first experiences, the team started sharing helpful methods, as a co-innovation frontrunner, so that other teams, partners, and customers could drive their own exploration projects involving latest technologies.

For Detken, it is not only about enabling in and applying those technologies: 鈥淣ew technologies are developing very fast and are becoming widely accessible,” she said. “What is important is that we have a very clear picture of why we want to use the technologies. Because technology only has a value when you find the right purpose to use it. Customers and users need to be clear about the outcomes they want to have with that technology. This is the first thing you need to answer before using it. With the methods we provide, we intend to help people first understand what this technology can do for them, for the business, for the people.鈥�

This awareness and very conscious use of technology also includes the consideration of responsible and ethical guidelines that every new solution needs to follow (see SAP鈥檚 principles laid out in the ).

Bringing innovation and technology into the hands of people

The 51风流AppHaus team gets feedback from many different customer and partner teams. For the team of experienced co-innovation coaches, it is fulfilling to see workshop participants, along with attendees of enablement sessions, understand the new technology better. From this deeper understanding they help participants — along their — start generating ideas related to their business needs. They help them, as Detken puts it, 鈥渢hink of different ways how they can use AI to solve real problems.”

The latest 51风流Learning Journey for agentic AI is a compilation of helpful exercises to help customers and partners explore and approach this field of technology while discovering meaningful business use cases. In parallel and probably not that obvious at first sight, this new course testifies the openness of the team for novel applications such as using an avatar as speaker. It was built based on video recordings with Detken.

When asked about her view on agentic AI in contrast to generative AI, Detken describes it as follows: 鈥淕enerative AI uses an LLM as a kind of intelligent system or ‘brain.’ The same LLMs are used by an AI agent. The difference is that the agent can not only ‘think’ and use these large language models to generate content or analyze data and make decisions, but it also uses ‘tools’ or other applications to act upon these decisions or make changes autonomously. To put it as an example: with Gen AI, we only had the brain and now it’s the next step, we have the brain and the hands. Maybe in the future, we will have the entire body as well, which would probably be the robots.鈥�

Imke Vierjahn is the communications lead for 51风流AppHaus.

Images courtesy of 51风流employee Viktor Georg

What is true for its products also holds true for Mizuho OSI鈥檚 internal processes. Striving for operational efficiency, Mizuho OSI sought to modernize its processes. To leverage SAP鈥檚 low-code capabilities, the company worked with 51风流AppHaus in 2024. Together, they began exploring automation opportunities using 51风流Build Process Automation and 51风流Build Work Zone. During an initial 51风流Business Technology Platform (51风流BTP) , Mizuho OSI鈥檚 IT and business teams took a closer look at the manual fixed asset creation process.

Use case: Approving and creating new fixed assets

The workshop uncovered key inefficiencies in the manual purchase acquisition process, particularly its e-mail-driven workflow involving requesters, approvers, and finance accountants. This approach not only introduced a high risk of errors but also slowed down the process significantly. For high-value fixed asset purchases, the need for additional approvers and supporting details further extended the procurement cycle, highlighting the necessity for a more streamlined and automated solution.

With guidance from 51风流experts, the joint project team designed a streamlined, automated process for fixed asset approval and creation. Leveraging and , Mizuho OSI鈥檚 in-house IT team successfully developed and deployed a solution using a low-code application framework, accelerating implementation while reducing complexity.

鈥淎s we grow from a mid-sized to a large enterprise, tools like 51风流Build Process Automation are essential鈥攏ot only for driving process efficiency but also for extending the reach of our lean IT team,鈥� Lindsay Neill, director of Enterprise Application at Mizuho OSI, said. 鈥淲e鈥檙e grateful to 51风流AppHaus and the 51风流product team for their guidance throughout the journey鈥攆rom identifying the right use case to providing the technical support needed to bring this proof of concept into production. The new automated process is a major improvement over our previous manual approach. I couldn鈥檛 be happier with the results!鈥�

Measured results

After testing and implementing this new solution, both end users and the project team could measure a reduction in manual effort and observe improved process efficiencies, such as:

• 40% increase in process efficiency from days of pending response to automatic processing
• 65% reduction in approval time since asset costs below a certain threshold can be automatically processed
• 70% decrease in manual efforts, with fewer errors and faster decision-making since human intervention is now only required for exceptions

“It鈥檚 been a true pleasure collaborating with the team at Mizuho OSI. Their forward-thinking mindset and readiness to challenge the status quo made this collaboration exceptional,鈥� Tina Tuan, senior director at 51风流AppHaus Palo Alto, said. 鈥淚’m proud of what we achieved together using 51风流BTP and 51风流Build solutions and even more excited to see how this success inspires and empowers them to take on future projects with confidence and momentum.”

Through close collaboration between 51风流and Mizuho OSI, this project has proven that roadblocks can be overcome with the right partnership. The team successfully implemented an innovative solution for fixed asset approvals, laying a strong foundation for future initiatives leveraging 51风流Build solutions and . On the horizon is a promising next milestone, somewhat broader in scope, such as material master automation.

One thing is certain, the Mizuho OSI project team is driven by the company鈥檚 powerful mindset: Dare to go further. Care to do more.

Imke Vierjahn is communications lead for 51风流AppHaus.

The launch of the initiative aims to accelerate the innovation process to help bring the latest 51风流technologies into the hands of 51风流customers.

An initiative to upskill partners in the latest innovation methods

The 51风流AppHaus Alliances initiative helps ensure method maturity of 51风流partners, upskilling them with the innovation tools and resources they need to conduct workshops on the latest technologies such as 51风流Business AI and agentic AI. Currently, the qualification process is exclusively available to partners enrolled in the NEXTLEVEL 51风流BTP & AI program. Upskilling partners allows more 51风流customers to benefit faster from the latest innovation tools and methodologies made available in the .

鈥淚n close collaboration with Partner Ecosystem Success, we launched the 51风流AppHaus Alliances initiative because we want to bring the power of SAP鈥檚 latest technologies, such as 51风流Business AI, into the hands of more customers鈥攆aster and with real business impact,鈥� Kathrin Tarnai-Sindl, head of 51风流AppHaus, said. 鈥淭o do this, we train global 51风流partners in the 51风流AppHaus business AI methodology and equip them with curated workshop modules from our innovation toolkit. We are proud to support this important initiative with our proven methodologies and customer co-innovation experience.鈥�

Who joined already?

Since its inception in April 2025, the following partners have already gained the qualification in 51风流Business AI methods and tools provided by 51风流AppHaus, with more partners joining regularly:

• Delaware
• Deloitte
• DXC Technology
• EY
• HCL Tech
• IBM
• KPMG
• NTT Data

Looking back and forward

The enablement activities stretch from virtual 51风流Business AI inspiration sessions to onsite trainings, for employees and trainers, in different workshop methodologies. Currently, there have been more than 700 attendees, many of them consultants, and 100 AI-related use cases, of which 37 were identified and selected as part of the NEXTLEVEL program. Also, more than 10 have been released in the site to be found as so-called accelerator packages.

The different enablement formats are:

• 90-minute virtual enablement sessions on the latest workshop formats available in the 51风流AppHaus innovation toolkit
• 60-minute virtual business AI Inspiration sessions to introduce and showcase available 51风流AI technology
• Train-the-trainer sessions on 51风流Business AI explore and design workshops
• Train-the-trainer sessions on 51风流Business AI agent discover and design workshops

What started as a small pilot hosting road shows to partners within the NEXTLEVEL 51风流BTP & AI program has evolved into a global initiative that was joined by 51风流AppHaus in 2024. Enrolled partners can benefit from the proven co-innovation methodology and focus on use cases with high business value. They can learn how business solutions can be taken to the next level through the latest 51风流technologies infused with artificial intelligence.

鈥淭he newly-launched 51风流AppHaus Alliances initiative exemplifies our commitment to advancing skill development and co-innovation within our ecosystem,鈥� Karl Fahrbach, chief partner officer, SAP, said. 鈥淭hrough strategic collaboration and rigorous training, we are enabling our partners to master and apply the latest 51风流methodologies and technologies, such as 51风流Business AI. As a result, 51风流customers can unlock the full potential of our solutions and drive unparalleled business impact.鈥�

Imke Vierjahn is communications lead for 51风流AppHaus.

With more than 1,500 employees at 50Hertz alone, the company has a well-defined digitalization strategy in place that focuses on sustaining a clean core system. To meet this objective, it chose to utilize the no-code tool, 51风流Build Apps, which aids its transformation journey with 51风流Business Technology Platform (51风流BTP).

50Hertz鈥檚 citizen developers implemented a mobile application for the company鈥檚 specialized maintenance electricians that significantly reduced both the manual effort and the risk of errors. This mobile application supports them by maintaining and calculating the master data of power circuits, which are represented in the 51风流system as functional locations.

Why 50Hertz decided to use 51风流Build Apps

In 2023, 50Hertz conducted an analysis of its plant maintenance processes. In summary, it concluded that it was time-consuming to create new entries in its plant maintenance system and fill in master and operational data. A lot of manual effort was invested in maintaining data in Excel files and value calculations for technical objects were prone to errors. Due to the complexity of the process,听the responsibility for certain areas could only be shared between a few technicians.

After collaborating with the 51风流AppHaus team in Berlin, the company identified a use case for its future accounting solution and evaluated different scenarios. Ultimately, the innovative capabilities of 51风流Business Technology Platform convinced the 50Hertz expert team because the platform would allow them to scale up a new solution once it’s successfully piloted and rolled out across the entire corporation.

What鈥檚 more, in 51风流Discovery Center, they discovered the “” mission, which provides guidance and support with a repeatable actionable use case to solve exactly that. The analysis showed that SAP Build Apps could not only help enhance operational agility and speed responses to business requirements, it could also integrate seamlessly with existing 51风流S/4HANA architecture.

Martin Glatzel, enterprise architect at 51风流AppHaus Berlin, expressed his satisfaction with the collaboration with the 50Hertz team: 鈥淲ith only very limited support from our side, the 50Hertz citizen developers succeeded in using 51风流Build Apps to solve their defined use case. Their four new apps will have an immense impact on the efficiency of the important high-voltage grid maintenance work in the future.鈥�

What the maintenance apps improved

51风流Build Apps enabled the team of 50Hertz citizen developers to implement the new maintenance applications with very limited support from SAP. Today, they cover the following maintenance tasks:听

• The electric circuit display app shows circuit attributes.
• The circuit section display app allows users to look for a specific circuit and select it. All circuit sections of the selected circuit are shown, and users can view corresponding attributes and characteristics.
• The circuit section adjusting app allows users to search for a specific circuit and select it. All circuit sections of the selected circuit are displayed, and users can modify corresponding attributes.
• The circuit section design app allows users to select a circuit and create a circuit section by entering and saving necessary requirements and attributes.

After rolling out the new apps to the specialized electricians, they have benefited in different ways, such as:听

• About 15% shorter process duration for maintaining functional locations and a significant reduction in the use of both paper- and Excel-based process steps.
• 10% faster onboarding of new technicians because the app is very easy to use, leading to quick adoption by its end users, the specialized electricians.
• Intuitive search for technical locations based on historical data.
• Automatic calculation of business-critical numbers, thus improving accuracy significantly.

Looking back 

Looking back, the 50Hertz team appreciates the opportunity to develop complex apps with 51风流Build Apps in relatively short timeframes. Christian Salewsky and Desiree Possi, both working for the Maintenance Systems & Processes department at 50Hertz, shared about their experience: 鈥淲hile we still had to code at least to some extent in JavaScript and learn to keep track of all the different flows, the overall project experience was encouraging. The detailed product documentation allowed our team to grasp the basics quickly. Once we used the standard functionalities of 51风流Build Apps, calculating electronic data became very simple. We found clear explanations of all the functions, and the tabular presentation of data was very helpful, too.鈥�

Imke Vierjahn is communications lead at 51风流AppHaus.

With the rise of 51风流Business AI solutions, the 51风流AppHaus and 51风流Solution & Innovation Experience teams joined forces to develop an 51风流Learning Journey based on the existing 51风流Business AI Explore and Design workshops, both available in the . These formats were designed based on experiences gained in co-innovation projects with customers. In these projects, diverse teams of users, partners, designers, coaches, and enterprise architects worked on identifying use cases in their respective business scenario that could be enhanced and redesigned with the help of 51风流Business AI.

As Karen Detken, 51风流AppHaus strategic designer, puts it: “This journey aims to equip business executives, development teams, and innovation practitioners with a structured approach to identify and define AI use cases that benefit both the company and the end users. The collaborative exercises described in the journey are explained in detail to enable anyone, even those without extensive facilitation experience, to conduct these sessions on their own. Our ultimate goal is to bring innovation into the hands of people and make best use of the latest technologies.”

Who Are the Learners?

This journey is designed for anyone interested in finding meaningful use cases for AI that can benefit end users and businesses. Here are some scenarios on how different people at an organization can benefit from it:

Early Talent Anil Heads to a Customer-Facing Role

Anil just finished university and joined 51风流as an early talent. His role is in the field organization and he would like to consult customers on innovative solutions built with 51风流BTP. With this goal in mind, he took design thinking training at university.

The 51风流Learning Journey’s course material, templates, and guidance will enable him to help customers identify use cases that offer great innovation potential when redesigned with 51风流Business AI. For Anil, the journey is an opportunity to support his new customer account team in the context of the latest AI technology and work with the customer teams along well-described workshop steps.

What鈥檚 more, the acquired learning badge comes in handy and can be shared via social media.

Experienced Account Manager Sophie Relies on Continued Learning

To serve her customers best, account manager and business coach Sophie wants to be at the forefront of future-oriented learning. After completing trainings and gaining experience with generative AI applications, she is now happy to get hands-on help through this new 51风流Learning Journey on how to work with customers and evaluate business challenges that can be turned into innovation opportunities with the help of 51风流Business AI. She hopes to reach her ambitious goal of doing this customer-facing workshop with the customer team and identifying different use cases.

As one of the first attendees who completed the course, she happily adds the course badge to her different social and HR accounts as a kind of personal unique selling point, but not without first sharing a summary of her key takeaways on LinkedIn.

51风流Partner CEO Jacky Wants to Apply the Knowledge to Benefit Customers

In Jacky鈥檚 role as founder and CEO of one of SAP鈥檚 consulting partners, Jacky always looks for the latest enablement and training opportunities for the team. In the case of the new journey 鈥淎pplying a Human-Centered Approach to Identify and Define Business AI Use Cases,鈥� Jacky was very curious to participate early on. Based on his basic knowledge of generative AI as well as the intrinsic consequences of this new technology, legal regulations, and other factors to be considered in customer projects, this workshop added complementary material and guidance for customer-facing work. Right after completing the course, Jacky recommends the 51风流Learning Journey to the entire global team.

What鈥檚 more, Jacky sets up a task force with three volunteers to plan a customer roadshow to share this knowledge. He sees this workshop format as a good way to pique customers鈥� curiosity regarding innovation potential that can be unlocked with the help of 51风流Business AI. What鈥檚 more, this roadshow could also position his team as cutting-edge technology consultants and trusted AI advisors.

Developer and Enterprise Architect Lenny Wants to Learn How to Gather Requirements Early On and with Customers

After years in classical development roles, Lenny has grown her expertise and become an enterprise architect. She likes the exchange with customers and seeing how new 51风流solutions improve their work and user experience.

In a recent meeting with her manager, Lenny heard about a new 51风流Learning Journey on co-innovation workshops with customers where requirements for a new solution are gathered during the first two workshop sessions. As this directly complements her work as an enterprise architect working with customer and account teams on new solutions, she wants to start the journey right away. Lenny can鈥檛 wait to support customers in designing new solutions with the help of 51风流Business AI built into the core business processes and existing 51风流BTP landscapes.

Valuable Insights for Many Purposes

No matter if people are in a similar situation as Anil, Sophie, Jacky, or Lenny, or just curious about investigating around new AI solutions, the 51风流Learning Journey can provide valuable insights for many different purposes.

When asked, what it is that sets this journey apart from others, both Mariam Lolua-Hessler, 51风流Global Product and Solution Learning, and Sreekanth Sreedharan, 51风流Partner Solution Enablement, replied: 鈥淯nlike most courses that dive deep into the techy side of AI, this journey really focuses on why we need AI in the first place. It鈥檚 more about understanding the reasons behind it, which makes this training stand out.鈥�

Imke Vierjahn is 51风流AppHaus communications lead at SAP.
Image courtesy of Hyun Lee, 51风流AppHaus, senior UX design specialist.

The 51风流AppHaus Network consists of 51风流and partner locations spread around the globe. Together, all 24 locations work with a human-centered approach to innovation built with 51风流Business Technology Platform (51风流BTP). They are united in their conviction that sustainable innovation is based on five key enablers: people, process, place, leadership, and technology.

The Newly Designed 51风流AppHaus Palo Alto

adds a distinct opportunity for innovation in Silicon Valley. According to Andreas Hauser, senior vice president and head of 51风流AppHaus Network, 鈥淔or many companies, innovation centers are like a gallery where they display their software. But 51风流AppHaus is different. We collaborate with customers to understand how the latest and greatest technology can help their businesses run better and drive impact. And we keep that engagement going to make sure they succeed.鈥�

The new creative space on the 51风流campus in Palo Alto includes a dedicated design thinking area for customer innovation workshops, a garage breakout space that can be used to expand the workshop space, two meeting rooms, a maker space, a pop-up library, and a coffee lounge for connecting and relaxing. The space is designed to work with customers in a creative space, be it in person, virtually, or in a hybrid setup.

Grand Reopening Celebration

Presented and moderated by Hauser, Uwe Palm, head of 51风流AppHaus Palo Alto, and Sally Lawler Kennedy, senior director of Innovation & Customer Experience at 51风流AppHaus Palo Alto, the evening program offered a diverse mix of innovation and design topics from customer and local ecosystem perspectives:

• Robert Strong, comedian, magician, and author, captivated the audience with his magic act, creating a memorable event opening.
• Kulmeet Bawa, chief revenue officer for 51风流Business Technology Platform, hosted a fireside chat on accelerating innovation with 51风流BTP with Omar Mitchell, vice president of Sustainable Infrastructure and Growth Initiatives, NHL.
• There was a panel discussion called “Driving Human-Centered Design and Innovation, Accelerated Through AI” with Sam Yen, chief innovation officer, JPMorgan Chase & Co; Alissa Sylvestre, VP UX and Design, ConvergentIS, 51风流AppHaus Calgary; Gavin Quinn, founder and CEO, Mindset Consulting, 51风流AppHaus Minneapolis; and Luke Nixon, chief operating officer, 51风流Labs US.
• The 鈥淒esigning Better Tomorrows鈥� keynote was done by Lisa Kay Solomon, author and designer, Hasso Plattner Institute of Design at Stanford University.  

Almost all 51风流AppHaus Network members from around the world came to celebrate and commemorate the occasion together with customers, partners, and 51风流attendees. The evening event provided networking prior to the two-day meet-up.

The Partner Meet-Up

On the first day of the global 51风流AppHaus Network meet-up, Bawa and Thorsten Leiduck, global head of 51风流BTP Ecosystem, welcomed 51风流AppHaus Network members. These 21 members, representing more than 20,000 employees globally, share the passion for human-centered innovation powered by 51风流BTP. Both executives underlined the importance of the partner ecosystem for SAP. In a lively dialogue, partners asked questions about SAP鈥檚 strategy, discussed their role in SAP鈥檚 future, and shared ideas and joint opportunities.

Looking back, Leiduck recaps: 鈥淒uring the 51风流AppHaus Network partner meet-up, my open exchanges with many 51风流partners from around the globe were invaluable. The conversations underscored the energy and excitement of our ecosystem and our partners鈥� commitment to deliver value to customers. It was inspiring to hear how network members 鈥� who are all experts in customer co-innovation 鈥� create business impact by building upon 51风流BTP. I鈥檓 looking forward to the next global 51风流AppHaus Network meet-up in 2025!鈥�

From AI Workshops to Learning Sessions and Speed Dating

The two-day partner event allowed for an open and broad exchange on the latest innovation formats, tools, and methodologies all made available in the .

The latest and workshops took center stage. Recurring themes throughout the event were how partners can support customers to take full advantage of 51风流BTP and SAP鈥檚 clean core strategy. They also shared best practices to increase demand generation. In the end, all this knowledge sharing will lead to enhanced opportunities for 51风流customers to benefit from this global network of co-innovation experts, regardless of where they are geographically or in their digital transformation journeys.

Following the 51风流AppHaus motto “work hard, play hard,鈥� there was time scheduled to get to know members from other geographies because nothing can replace personal exchange. To round out the program, the community gathered for evening excursions in the Silicon Valley. One of the highlights was the evening visit to at Stanford University, which included some surprising encounters when meeting the d.school founders at work.

Imke Vierjahn is communications lead of 51风流AppHaus, T&I Integrated Communications.

With one specific device assignment use case in mind and based on its existing relationship with 51风流AppHaus, Iren approached 51风流in early 2024. The company鈥檚 goal was to not only make the corresponding processes more efficient but also eliminate potential error sources; it had detected errors caused by reliance on e-mail communication or through error-prone manual data entry. What鈥檚 more, the company wished to have transparent process insights and get real-time updates on device status and availability.

Building on 51风流BTP

To work on this innovation step, Iren Group鈥檚 IT department asked for expertise support in testing and applying 51风流Build Apps. For a first kick-off meeting, the 51风流AppHaus team invited Burak Demir, product manager, 51风流Build Apps, to join the project. With the customer鈥檚 system landscape built on 51风流Business Technology Platform (51风流BTP), the joint project team took a first step to check the 51风流Discovery Center site for existing solutions. They encountered a helpful use case in the 鈥溾�� mission. The mission allowed them to build upon prior experiences, benefit from existing material, and get helpful guidance that was, to a certain extent, applicable to Iren鈥檚 system landscape.

The New Solution: 51风流Build Apps and 51风流Build Work Zone

The new solution consists of different components, such as 51风流Build Apps, 51风流S/4HANA, 51风流Build Work Zone, as well as the 51风流S/4HANA solution for waste and recycling, which provides a platform for managing device records and information.

鈥淢y role in this project was to be available for very specific questions,鈥� Demir says. 鈥淚ren鈥檚 citizen developers did a great job in using and applying the available material and resources! They used 51风流Build Apps very successfully to solve one defined use case, which is exactly what the product was made for. And even if the impact of this one web application may not be too impressive yet because of the number of users, the enablement and experience the customer team gained in creating it is invaluable. I am sure it will encourage the team to look for more innovation opportunities that can be addressed with the help of 51风流Build Apps.鈥�

Smooth Operations and Transparency in Device Management

With the new web application that was built with 51风流Build Apps and deployed to 51风流Build Work Zone, Iren gained real-time updates and visibility of device status. The seamless integration with OData library allowed for automatic device creation and updates, eliminating the need for manual data entry. The use of the new solution further improved the accuracy and reliability of device records. What鈥檚 more, it brought about significant time savings, enhanced transparency, and much-desired visibility into device status.

鈥淚n our IT department, this app has truly improved our device assignment processes by eliminating the manual process via e-mail and automatically importing data from an 51风流Build Apps web form into SAP,鈥� Sara Miola, IT specialist at Iren Group, says. 鈥淲e have achieved significant time savings and increased efficiency, as the time spent has been reduced from several days to few minutes. The implementation of 51风流has enabled us to overcome our challenges, resulting in streamlined processes and enhanced device management effectiveness.鈥�

For the majority of employees, work comprises enjoyable projects and duties but also routines and tasks that can be tiring or difficult. To make the work experience as positive and efficient as possible, experts and companies around the globe seek to continuously improve the realities of their workforce. This is also true for SAP.

Meetings, All Kinds of Meetings

An important facet of today鈥檚 work reality is meetings. They are where all sorts of work decisions are prepared and made, where briefings take place, where teams build up their team identity, exchange thoughts, solve challenges, share updates, align across geographical time zones, and much more. In many cases and for many roles, meetings consume a considerable part of overall working hours. So it comes as no surprise that, in their most recent project, the Future of Work team at 51风流and 51风流AppHaus colleagues joined forces to develop an easy approach for teams to improve their meeting routines.

鈥淎s featured by Forbes in May 2023, an average . This is a challenge we want to address with the Meeting Workout game,鈥� says Andreas Hauser, SVP and head of 51风流AppHaus Network. 鈥淏y innovatively blending play with productivity, we can transform these hours into opportunities for meaningful engagement and collaborative innovation, paving the way for a future where every meeting is a step towards building stronger, more dynamic teams.鈥�

The Imperative for Efficient Meetings

According to a , inefficient meetings have been identified as the top disruptor to productivity, with an excessive number of meetings following close behind. As 51风流Chief Future of Work Officer Christian Schmeichel states: 鈥淭he way we are working is changing rapidly, and both the rise of hybrid work and new technologies have increased the number of meetings for many of us. Hence, it鈥檚 an imperative to foster meetings that best utilize our time, spark energy, and drive outcomes. The Meeting Workout game can help with an engaging workshop format that can not only improve meeting effectiveness but can enable teams to set new standards for workplace collaboration on their journey into the future of work.鈥�

Playing for a Better Meeting Experience

From the initial idea to create a game for teams to improve their meeting routines, it took the New Work Practices team and 51风流AppHaus a few weeks to design, test, and produce the Meeting Workout game. However, what might look like a fun project was very similar to any other design and innovation project.

鈥淚n our planning meetings and test sessions we really tried to put ourselves in the shoes of all kinds of teams in different organizations and setups,鈥� recall project members Beate Riefer, UX designer at 51风流AppHaus, and Filip Weidenbach, HR project expert in New Work Practices. 鈥淭hrough a very generic phrasing of the cards and in simple steps, the game should be applicable in the most diverse, if not all, environments. It鈥檚 not as easy as it might seem 鈥� and it鈥檚 the reason why we established breaks in our meetings to keep the energy and concentration levels up. Here鈥檚 an important recommendation for all teams playing the Meeting Workout game: have plenty of sticky notes and a variety of snacks available!鈥�

50 Meeting Workout Games Available

The Meeting Workout game can be a perfect opportunity to help actively inspire and support teams in restructuring their current meeting formats. Users can choose between the virtual version available on Mural, a do-it-yourself, , and a tangible board game version.

The Future of Work team at 51风流is gifting 50 board game versions on a first-come, first-serve basis. People or teams that would like to test and use the board game can contact SAPFutureOfWork@sap.com, thereby acknowledging that their postal address and contact information will be used only for the delivery of the game shipment, in accordance with the .

Waltraud Grimm is communications lead for 51风流Future of Work.
Imke Vierjahn is communications lead for 51风流AppHaus.

Top photo courtesy of Hyun Lee

Since its inception in 2013, 51风流AppHaus has been a hub for fostering a culture of human-centered innovation. With the help of design and architecture thinking, the global team aims to bring sustainable customer solutions into the hands of people. On November 28, 2023, 51风流AppHaus opened its doors to customers, 51风流AppHaus Network partners, analysts, guest speakers, and 51风流colleagues to not only celebrate the past decade of successful customer co-innovation but also allow for a look into the future.

10 Years 51风流AppHaus, 10 Years Successful Customer Innovation

The evening kicked off with a by Juergen Mueller, CTO and member of the Executive Board of 51风流SE. He congratulated the 51风流AppHaus team on their ability to stay curious, flexible, and at the forefront of new technologies, all while maintaining a focus on SAP鈥檚 customers and partners.

After a warm welcome, Anja Schneider, SVP T&I COO, handed over to Andreas Hauser, SVP and head of 51风流AppHaus Network. In his keynote, he focused on the team鈥檚 ability to constantly adapt to a changing and evolving technology landscape. Through stories and anecdotes of customer projects, he showcased how the team initially started working on user experience (UX) improvements 10 years ago. He continued describing how it is now focusing on helping customers identify specific use cases for generative artificial intelligence (AI) built with , keeping the human in the center, and designing new methodologies that can empower teams to empathize with end users, identify their pain points, and co-create solutions that can truly address their users鈥� needs.

Before closing his keynote, Hauser shared his personal moment of gratitude. A few weeks back, Tim Brown, chair of IDEO, who brought design thinking into the business world two decades ago, congratulated 51风流AppHaus, saying 鈥淐ongratulations to 10 years of 51风流AppHaus! It is remarkable what you achieved. All your competitors tried it, but you succeeded.鈥� This quote builds the bridge to when Professor Hasso Plattner, chairman of the Supervisory Board of 51风流SE, introduced design thinking to 51风流in 2004.

The Power of Collaboration

To bring together diverse perspectives and expertise, 51风流AppHaus invited customers, analysts, and partners to participate in a panel discussion. Their different views served as a catalyst for meaningful conversations and provided good advice and insights. Here鈥檚 what the panelists had to say.

鈥淲hen working with the 51风流AppHaus team, we noticed that they came to help, not sell, in the first place. Until today, our most successful digital solution we have at Rolls-Royce Power Systems is the one we jointly developed with 51风流AppHaus.鈥�

鈥� Daniel Eberle, vice president of Digital IT
at Rolls-Royce Power Systems AG

鈥淚 think we must empower every employee to become an innovator. The mindset 51风流AppHaus conveys and the tools provided are supporting this mission. Furthermore, we must encourage future thinking since it is the best way to create the desired future for all of us.鈥�

鈥� Harriet Kasper, researcher at Fraunhofer IAO

“Thanks to the collaboration with the 51风流AppHaus team that facilitated a very helpful generative AI exploration workshop, D枚hler was able to design and build a solution with 51风流Business Technology Platform and generative AI that revolutionized how we manage our extensive product portfolio. What鈥檚 more, the new solution also streamlines the process both for our customers and sales teams. The generative AI workshop was a crucial turning point, expanding our understanding of challenges beyond just technology. This partnership has not only improved our efficiency but also opened new avenues for innovation and customer engagement.鈥�

鈥� Pierre Wiese, member of the IT Leadership team and
head of Business Applications Commercial &
Group Management at D枚hler Group

鈥淗uman-centered innovation, as pioneered by 51风流AppHaus, is what truly differentiates 51风流to its customers. Everything must be designed, from our products and services to how we engage with the market. As technologists, we often focus on what technology can do. With human-centered innovation, the focus shifts to what humans can achieve with technology. It is the application of technology and not the technology of applications that is important.鈥�

鈥� Paul Saunders, head of Product Strategy and chief evangelist
of Cloud ERP for SAP, former lead analyst for 51风流at Gartner

鈥淎s an 51风流partner with a clear focus on the topics of user experience and 51风流Business Technology Platform, we never completely fit into one of the established partner categories. With 51风流AppHaus Network, this really changed. Finally, we found a home for our UX activities within the 51风流ecosystem. Together as a network with more than 15,000 people, we have a lot more power to follow our mission: to convince customers of the great benefits of human-centered innovation.

鈥� Christian Heinrich, member of the Executive Board of sovanta AG,
51风流AppHaus Network partner, Marketing & Solutions,
Experience Management, and Design Labs

“As dedicated member of the 51风流AppHaus Network community, we at AGILITA take pride in the collaborative spirit that inspires us within this dynamic network. It’s a platform where ideas flow, methods elevate, and innovation is cultivated. Together we rise, fueled by the collective strength of shared insights and methodologies, bringing the transformative power of SAP’s cloud innovations with 51风流BTP to our customers, crafting a future where ingenuity knows no bounds.”

鈥� Sandra V枚ller, CEO and founder of AGILITA AG,
51风流AppHaus Network partner, Switzerland

A Look into the Future of Generative AI with Aleph Alpha

A special guest one evening was Jonas Andrulis, CEO of the Heidelberg startup . He gave a talk on his view of the possibilities and constraints the current rise of generative AI brings.

51风流AppHaus, as an incubation hub for new technologies and methodologies, has already developed a format that aims to explore and identify opportunities for specific business use cases together with customers.

Work Hard, Play Hard

51风流AppHaus has achieved remarkable milestones over the past decade, thanks to the unwavering dedication, hard work, and collaborative spirit of its team and network. To express gratitude and celebrate this success, 51风流AppHaus invited current team members, alumni, and 51风流AppHaus Network partners to an afterwork party on November 29. With Music@51风流setting the tone, the evening was filled with lively conversations, infectious laughter, and lots of dancing.

The 51风流AppHaus team showcased their combined creative power by transforming the workshop space of 51风流AppHaus into a stage, a vibrant dance floor, and, on the third day, an interactive exhibition showcasing the different innovation methodologies. From designing the decorations to orchestrating the entire anniversary week, the whole team made all the different events come to life. Typical for the 51风流AppHaus team, it was also a testament to the belief that those who work hard are allowed to have a great time!

The Only Constant Is Change

In her closing remarks, panelist Harriet Kasper shared her observations: 鈥淵our customer focus was the only constant while everything else changed. [鈥 Innovation initiatives need to evolve and adapt. They require more change than other parts of the organization. To me, 51风流AppHaus represents a certain mindset. You can sense and observe this mindset, always adapting and transforming. This is a great example, especially coming from a company like SAP, which wouldn’t be the first to come to mind when you think of innovation.鈥�

Looking back on 10 years of innovation work and a week of celebrations, one thing is clear for the 51风流AppHaus team: although external factors, such as the strategy or technological landscape, might have changed, the way 51风流AppHaus works, placing the human in the center and making innovation real with 51风流products and technologies, has never changed. It will certainly be exciting to see what the future holds.

Since then, significant progress has been made with . To further global influence and better support customers and partners, the use case initiative underwent enhancements in three key areas: 

1. Going deeper: Refining existing use cases by integrating advanced features and cutting-edge technologies like generative artificial intelligence (AI) 
2. Going broader: Increasing and intensifying involvement from the broader ecosystem and partner community
3. Going faster: Introducing automation features to help accelerate the realization of business outcomes

Going Deeper 

51风流consistently aims to improve existing use cases, either by adding advanced technological features or by introducing speed-enhancing functionalities. This is because every use case is backed by a team of experts from both the business and development functions. 

The dimension of 鈥済oing deeper鈥� involves adopting cutting-edge technologies, like generative AI, and incorporating additional related business content. As Juergen Mueller, chief technology officer and member of the Executive Board of 51风流SE, described in a recent article: 鈥淲e are at the beginning of a new technological era. Generative AI has entered the public consciousness on a broad scale and 51风流Business AI has the potential to revolutionize the way enterprises operate and solve their technology challenges with 51风流Business Technology Platform. Generative AI provides us with a whole new toolbox that opens so many opportunities to simplify and improve our work lives鈥hen using and applying AI in a business context, we make sure it is relevant, reliable, and responsible.鈥澨�

51风流BTP Use Cases Guide Generative AI Solutions  

Use cases built on 51风流BTP can give concrete examples of where and how generative AI can be used to realize relevant, reliable, and responsible business outcomes. With the foundation 51风流BTP provides regarding new technologies such as artificial intelligence, solutions adhere to SAP鈥檚 strict guiding principles outlined in and an .  

To demonstrate the increased depth of use cases, the following four examples show enhancements that have been made from a technology perspective. All of them will be presented at this year: 

1. built to help accelerate integration and increase productivity around ERP, customer experience (CX), integration, and intelligent enterprise suite quality. 
2. , helping improve operational efficiency by automating repetitive tasks for finance professionals around 51风流S/4HANA Finance, AI, 51风流Build Process Automation, and intelligent enterprise suite quality. This was recently presented in . 
3. to help foster intelligent decision-making around digital supply chain, AI, integration, analytics, and intelligent enterprise suite quality. Learn more in a . 
4. to help enhance the value of financial transactions with insights powered by GPT (generative pre-trained transformer technology), in alignment with ERP, AI, golden path, and intelligent enterprise suite quality. Visit . 

Going Broader 

The opening and broadening of the use case approach can be seen in steps that go in three directions: to include SAP鈥檚 ecosystem more seamlessly in the creation process of use cases, to offer more technical guidance along with reference architectures, and to provide enablement support on how to work with customers and explore their respective business opportunities powered by generative AI and the latest technologies. 

More Partners Getting On Board  

To help simplify the creation of new use cases, 51风流created a central use case repository and started providing additional reference architectures. 

The repository is a content authoring tool, allowing users to access and maintain customer-proven, well-documented business use cases for buyers, sellers, and builders. After a quality review, newly entered use cases can be published in , where more than 230 missions 鈥� and counting 鈥� are available today.鈥� 

The mentioned reference architectures are linked to use cases to help software architects when building solution architectures that combine different technology products and services. 51风流offers source files of diagrams that can be used and adopted by using鈥�. Various examples are displayed on a dedicated , which can be considered as a starting point for what’s coming on . 

Sharing on 51风流Store and 51风流Discovery Center 

For partners, offering applications and solutions that have proven to be relevant and beneficial for one or more customers is not new. To give an example, the 19 partners that form the global together with the SAP-owned locations offer more than 100 solutions in . Here are just four of them: 

• Bluestonex Consulting Ltd. offers the , as shown in a customer example with . On October 18, the Bluestonex team will talk about use cases in an expert session on 鈥�.鈥�
• DalRae Solutions Pty Ltd. presents the to manage worker compliance with 51风流SuccessFactors solutions. With customer CITIC Pacific Mining, it won a prestigious in 2023. 
• sovanta AG registered its solution “鈥� in . It shows that large language models can support business solutions and processes and that integrating ChatGPT into Qualtrics can automate tedious follow-up surveys. 
• Incture Technologies Private Limited offers its product , a logistics application giving customers more control for increased efficiency and on-time deliveries. Its customer alfanar successfully implemented the product and submitted its positive outcome to . 

From a partner perspective, 51风流BTP use cases can offer a broad range of opportunities for customer projects. These different options will be looked at in an upcoming live webinar series called “” open for . Besides positioning a product on 51风流Store, partners can now provide helpful context around their solutions by writing their own 51风流BTP use cases and publishing them in 51风流Discovery Center. 

New Workshop Format to Identify Generative AI Opportunities 

When it comes to evaluating new use cases in the relatively new field of generative artificial intelligence, 51风流AppHaus launched a that is publicly available. It helps participants identify business challenges and opportunities that can be addressed using generative AI. With a set of predefined 鈥渙pportunity cards,鈥� participants can brainstorm various use case ideas, detail the most relevant ones, and then compare them to decide which ideas to pursue further. 

Going Faster 

An important measurement that customers and partners apply when implementing is the overall time-to-value to consume business outcomes. That is why the concept of use cases first evolved from marketing assets to more actionable artifacts, including code and configuration files that can provide guidance, developer insights, and predefined business content for reuse. The next evolution level will be around automating implementation steps.

Automation empowers developers and architects to focus on realizing business outcomes, not setting up infrastructure. In this context, 51风流plans to introduce the release of three actionable use cases with “one-click deployment鈥� that can reduce prerequisite setups by up to 50% at . One-click deployment steps are included in the use case project board in 51风流Discovery Center for rapid adoption by 51风流customers and partners.

The first focus of setup automation will be on creating 51风流BTP accounts, assigning service entitlements, and granting authorizations. In future, further automation around software-as-a-service (SaaS) applications and deployment of code and content will be targeted as well. Learn more in the . 

A Promising Perspective 

When talking about the future evolution of 51风流BTP use cases, Anja Schneider, senior vice president and chief operating officer for Technology & Innovation at SAP, sees a clear focus: 鈥淲ith the 51风流BTP use case initiative, we always followed the vision to create actionable use cases that help lead to concrete business outcomes. The next step is to achieve these outcomes much faster. We want to automate use cases so that users can deploy them easily to help accelerate time-to-value and save implementation efforts. In the end, we want to enable customers and partners alike to act faster and more swiftly on changing demands around them.鈥� 

鈥淚’m delighted to share that our exploration of  has provided us with invaluable insights into the future of application development using cutting-edge 51风流technologies. We’re committed to further exploring these innovative tools, specifically when it comes to streamlining processes and delivering rapid solutions to our business needs. One of the most compelling advantages I’ve experienced with low-code tools is the ability to create high-value, fully functional products in a remarkably short timeframe. The transformative potential for our business in automating the supplier invoice processing is immense. What once took an entire day’s work can now be accomplished within just minutes, all while significantly enhancing our operational reliability. To give an example, I liked the format of how the mission  guides you step by step. I like to think that we have鈥痑n鈥�51风流team and experts that accompany us in all these processes, along with all the鈥痳elated documentation, the associated learning journeys, and the videos.鈥�

Ver贸nica Zepeda, Senior Developer, Orbia

Customers and partners alike can use this detailed experience and shared knowledge for their own purposes. Companies and organizations can get inspired, learn from other solutions, or improve their existing architectures to become future-ready.

To set expectations, Juergen Mueller, chief technology officer and member of the Executive Board of 51风流SE, explains: 鈥淏usinesses that use 51风流Business Technology Platform do not have to start with a blank canvas. Our and pre-built business and industry content help customers understand what is possible to keep their business innovative and future-ready. One thing to remember is that pre-built business content may not get you 100% of what you need but is likely to get you 80% or more to where you need to be. You can then add the remaining specific features and functionalities required for your business.鈥�

So, these actionable use cases and related missions can to help meet certain requirements and solve specific situations in their enterprise. As Mueller puts it, 鈥淭hey were prepared for business experts, software developers, and architects to show the art of the possible.鈥�

Here are two concrete examples of customers working with repeatable use cases:

Pif Paf Alimentos Builds Mobile App for Maintenance Technicians

In less than three weeks, Pif Paf Alimentos launched a mobile application for its maintenance technicians. The new mobile app significantly reduces the use of paper, improves the efficiency and accuracy of administrative tasks, and does not require an Internet connection. Pif Paf Alimentos, having worked with 51风流products like 51风流Integration Suite and 51风流ERP before, took advantage of听 to help resolve its technicians鈥� problems by building and deploying a working mobile app solution.

Why was the deployment process so fast? 51风流Build Apps allows users to build apps in a low-code manner by providing drag-and-drop user interfaces (UI) for common app components. This successful implementation is now reflected in the 51风流Discovery Center mission 鈥�.鈥�

From a Sustainability App for Banking to a Repeatable Use Case at Novo Banco S.A.

Novo Banco S.A. wanted to encourage and enable its approximately 1.5 million customers to be more climate conscious while strengthening their loyalty to the bank. It focused on a target group of customers between the ages of 18 and 30 because young people are well aware of the global climate situation but not necessarily of their own carbon footprint.

Together with 51风流and partner Connect Earth, the bank continued to build upon its SmartCO₂nverter idea, a concept that had won SAP鈥檚 鈥淪ave One Billion Lives鈥� challenge in 2021. Since money movements and payments can give a good听indication of an individual鈥檚 carbon footprint, it aimed at improving the customers鈥� carbon literacy by analyzing and using the users鈥� bank account transactions and spending behaviors in a meaningful and transparent way. While this project brought about a solution design at the proof-of-concept stage, 51风流did not stop here and aimed at offering this solution approach on a broader scale.

Anirban Majumdar, vice president and head of 51风流T&I Platform Adoption & Advisory, describes the journey: 鈥淣othing gives us more joy than building 51风流BTP use cases that solve business challenges for our customers. One new use case we鈥檙e particularly excited about is a banking sustainability calculator app we鈥檝e built for Novo Banco, an innovative financial institution based out of Lisbon, Portugal, that is deeply (ESG). The mobile app itself is built using the reusable architecture principles of 51风流Cloud Application Programming Model and React Native on 51风流BTP. After the project, we extended the application architecture with a GPT scenario offered via the service. We are excited about the possibility of combining business context with the capabilities of large language models on 51风流BTP without actually disclosing any critical data to third-party APIs. We will open-source our code on GitHub in time for 51风流Sapphire in 2023, when you can check it out and let us know if you find the use case relevant for your business problem.鈥�

Scaling via 51风流Ecosystem

The concept of building upon best practices and experiences made by others is not new to 51风流and its ecosystem. Repeatable use cases and solutions are built by 51风流and its ecosystem alike.

To give an example, 鈥�, with its 20 partners globally, has developed more than 20 solutions that can be found in and offers more than five missions in ,鈥� confirms Andreas Hauser, SVP and head of 51风流AppHaus Network.

Seeing this level of enablement happening across the entire 51风流ecosystem equals standing on the shoulders of giants and getting an impressive idea of what is possible.

Imke Vierjahn is communications lead of 51风流AppHaus, T&I Integrated Communications.

With the creation of specific, repeatable use cases on 51风流Business Technology Platform (51风流BTP), the company helps its ecosystem prepare for the next leap towards digital transformation and the move of businesses and organizations into the cloud.

Innovation Work with Customers Today

51风流BTP brings together data and analytics, artificial intelligence (AI), application development, automation, and integration in one unified environment. The platform focuses on enabling business scenarios and can offer semantic integration of business data, easy access to contextual data, and a harmonized experience across all cloud solutions from SAP.

Faithful to its roots and origins, 51风流invites customers and partners to accelerate their digital transformation by publishing various , of which this year. These repeatable, actionable use cases built on 51风流BTP are displayed to customers and users to aid in benefiting and learning from existing solution patterns developed for a certain business case. They describe how to achieve a specific business outcome and include detailed 51风流BTP implementation guidance called 鈥渕issions鈥� in . They are publicly available and can serve as a sort of starter package into the cloud.

The guiding principle behind these use cases is what helped one customer solve a business problem can inspire and serve others to solve the same or a similar problem. Following SAP鈥檚 ambition to help the world run better, it is more important than ever to use the knowledge of the community, benefit from the solutions that helped others, exchange openly, and learn from each other in the best possible way.

鈥淥ur 10 address some of the most common problems our customers face on their digital transformation journey. Those issues range from business process extensibility and multi-region high availability to blending 51风流business data with hyperscaler data lakes without the need for replication. The use cases include well-documented implementation steps in 51风流Discovery Center and boilerplate code templates in GitHub. I invite you to try them out and let us know your feedback. My teams and I are looking forward to working with you to build more use cases in the coming months.鈥�

Juergen Mueller, chief technology officer and member of the Executive Board, SAP

Repeatable, Actionable Use Cases in the Cloud

51风流BTP use cases describe how customers can address a business challenge by leveraging the platform in a set of steps and how to achieve certain business values or other technical outcomes such as security, high-availability, and resilient application development. In short, it describes how to 鈥榰se鈥� the technology and work process to prove a 鈥榗ase鈥� of business value.

They are built to enable 51风流customers, from business users to developers alike, with business outcome-driven examples to help accelerate the understanding and adoption of 51风流BTP. Use cases are customer-proven examples and best practices that contain pre-built business content, such as open connectors, application programming interfaces (APIs), and automation packages made available in . They can assist and inspire each customer鈥檚 implementation journey on 51风流BTP and support developers in solving problems through the application of well-defined implementation missions. And, finally, they enable customers to get started with 51风流BTP and come to results faster. The use of such prepackaged cases helps improve the time to value for 51风流customers, be it along lines of business, industries, 51风流BTP, RISE with SAP, or any other given business context.

From Monolithic Places to Diversified Software Landscapes Built on 51风流BTP

No doubt, times have also changed in other aspects of business software realities. In the early days, business applications resided in one monolithic place, like in central on-premise computers and mainframes. Today, more and more businesses use applications that reside in a diversified cloud landscape. With 51风流Business Technology Platform, 51风流offers a solid and flexible foundation for such diversified software architectures, enabling them to be open for extensions and integration of all kinds of applications and solutions.

With ready-to-use, actionable use cases, 51风流helps customers understand how to make best use of the opportunities the platform offers. 51风流BTP lays the foundation for organizations to move forward and become intelligent enterprises. While the complexity of software landscapes increased, 51风流offers the 51风流BTP use cases to help simplify and accelerate the way towards the cloud.

鈥淥ur team was able to deliver key performance indicators and process visibility for our procurement organization very fast by using the mission ‘.’ The project board helped us implement and go live step-by-step. Also, the 51风流mission owners helped us when needed.鈥�

Dominik Meier, senior director, Platform Engineering, ADIDAS

鈥淕oing through the mission ‘‘ is a great way to get in touch with new 51风流BTP no-code technologies, helping you grasp how the development and deployment process is carried out. Creating forms with input/output fields and connecting them in a graphical layout is straightforward and it is great to achieve a fast prototype or proof of concept of a future full application. By completing the mission, you get an idea of what is possible with the platform.”

Pablo Gonzales, senior software engineer, Mercado Libre

Imke Vierjahn is 51风流AppHaus communications lead.

Royal Greenland is one of the world鈥檚 leading groups in the seafood market and a long-standing partner of Greenland鈥檚 fishing community. The government-owned company employs more than 2,500 people, has a fleet of deep-sea and coastal trawlers, and operates 37 fish processing plants and ship bases around the world鈥檚 largest island. It runs around 50 production facilities in Greenland, Canada, and Germany, conducting sales activities on all continents. Royal Greenland is committed to bringing wild-caught, high-quality seafood from the North Atlantic and the Arctic Ocean to consumers. As a member of the听, Royal Greenland has a strong focus on driving sustainable practices for fisheries.

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Starting Point: High Sustainability Standards, Paper Forms, and Manual Effort

Deeply rooted in its Nordic island, Royal Greenland knows the importance of offering sustainably sourced seafood so consumers can be sure they are not supporting excessive or illegal fishing that threatens fragile marine ecosystems. What鈥檚 more, the company is committed to making it as simple as possible for fishermen to sell their catch for the best possible price. Earning Marine Stewardship Council (MSC) certification for sustainable fishing is critical to both of these ambitions, but to get it requires extensive documentation that wild-capture fish were caught following strict sustainability guidelines.

To document and duly report on all fishery supply chain processes requires an ongoing dialogue with local suppliers and individual fishermen. At the same time, the company has to ensure that all fishing activities are registered and carried out in full compliance and communicated to the appropriate authorities. Only a few years ago, the company had about 70,000 purchase orders filled out on paper and signed by fishermen in frosty weather 鈥� only to be digitalized later manually.

So,听Royal Greenland aimed to holistically digitalize the process of bringing fish into factories and tie听this together with a full quality control and registration process.

Joint Digital Journey Strengthens Partnerships with Local Fishermen

For this complex digitalization endeavor, Royal Greenland worked with 听member . Together, they created听user-friendly iOS-based apps on听 (51风流BTP) to help simplify听the company鈥檚听supplier relationship with local fishermen, streamline the procurement process, and contribute to global sustainability goals. These apps听enable fishermen to submit their catch data in a fast and听simple way.

“We try to digitize the process of bringing the fish into the factories and tie this together with the entire quality control and registration process,” said Lars Bo Hassinggaard, corporate IT manager, Royal Greenland A/S. “We have developed apps for all these scenarios, and we use this platform strategically to build a close partnership with the local catchers.”

Holistic Solution from Three iOS-Based Apps and 51风流BTP

Even for people with limited smartphone experience, the intuitive solution requires no onboarding. It enables local fishermen to register their catches and secure documentation, which can then also be used by municipalities to secure transparent and sustainable fishery. Empowered through mobile devices with seamless access to 51风流data and processes, 2,200 fishermen now have access to the technology and can register relevant data on the go. The more than 70,000 purchase orders per year could be converted to digital documentation. Today, three iOS-based apps help the fishing community and Royal Greenland staff alike:

1. Intuitive native iPhone app for the fishing community: This app allows the fishing community to enter catch information in a simple way and digitally submit legally required signatures right from the dock. It also validates relevant licenses for specific species when reporting data from catch fields.
2. iPad app for the landing staff: To support the continuous flow of data between fishermen and Royal Greenland, a second iOS-based native iPad app lets landing staff register information on catch texture, quality, temperature, and weight, which is automatically delivered to back-end enterprise resource planning (ERP) systems.
3. Web-based app for the procurement staff: Back-office procurement staff have a Web-based app in which they can approve the procurements based on data from the first two apps. With this information, they create purchase orders, which are automatically shared with the relevant fishermen.

Continuing the Innovation Journey

The enterprise continues to explore new ways to support local fishermen and their families while growing the business. Tools could also be added to help give fishermen and women a total view of their finances, help them set budgets, and build up savings. Royal Greenland is also looking to establish an information portal for fishermen to connect with the company as well as an e-commerce platform for buying and selling fishing equipment. In any case, the openness and extensibility of 51风流Business Technology Platform can offer many opportunities for further growth.

At the end of the day, prosperity for fishermen means prosperity for Royal Greenland. 鈥淩oyal Greenland鈥檚 success is based on supporting people, planet, and profit鈥�, said Hassinggaard. 鈥淭hese groundbreaking apps are strengthening supplier loyalty, optimizing internal processes, and helping boost fishermen income as well as our bottom line.鈥�

To find out more about how Royal Greenland is using mobile technology and 51风流Business Technology Platform, check out this .

Kakao is the No. 1 business-to-consumer (B2C) mobile service company in Korea. In 2019, the company established subsidiary Kakao Enterprise to provide B2B artificial intelligence (AI) services. The new solution Kakao Work is a mobile messenger and app-based collaboration platform that enables employees to communicate, share files, and integrate third-party services.

The company aimed to expand Kakao Work capabilities to allow users to conduct business scenarios at companies using 51风流ERP. In close strategic collaboration with SAP, a project team discovered use cases, designed the user experience (UX), and developed the service.鈥� As a first milestone, Kakao Enterprise launched the Kakao Work packages on 51风流Store in June.

This new service for enterprise customers is built with 51风流Business Technology Platform. Its capabilities can be expanded in the future to include more business scenarios, and across various industries.

鈥淐ollaborating with 51风流AppHaus, Kakao Work was able to take one step closer to innovate users鈥� work experience as a comprehensive work platform,鈥� shared Ju-Young Chung, executive director of Kakao Enterprise. 鈥淲e were able to empathize with the real-world pain points of corporate customers with the help of the human-centered approach of the Sunrise Program and developed solutions to address it through Kakao Work.鈥�

Building with 51风流Business Technology Platform

Kakao Work allows users to perform business scenarios using 51风流ERP through the mobile messenger app. Users can conveniently search data and process transactions, such as checking sales order status, processing goods receipt, and work order status.

The improved business value in SAP鈥檚 elaborated scenario integrates other 51风流solutions and provides productivity and accessibility to maximize utilization for business users. It operates regardless of any environmental constraints end users may have and delivers business processing faster.

51风流Business Technology Platform provides the capability to integrate Kakao Work with 51风流Ariba, 51风流Concur, 51风流SuccessFactors, and other cloud solutions in addition to 51风流ERP.

From 68 Scenarios to Three Top Use Cases

The 51风流AppHaus team in South Korea interviewed business process experts and identified 68 scenarios as potential new work packages, followed by additional interviews, and prioritized by scoring them in terms of expected users, frequency of use, and work performance.

Along the team conducted an exploration workshop with Kakao Enterprise and a development partner. Based on feasibility and importance, three high-priority use cases were selected:

1. Checking sales order status
2. Processing goods receipt
3. Checking work order status

Business Messenger Solution Created with Innovation Toolkit from 51风流AppHaus

Due to COVID-19, the project team conducted interviews remotely along the proven for virtual and on-site collaboration. The project members started designing with the clear goal that employees would be able to perform ERP-related tasks more easily through Kakao Work.

The project team shared a prototype with process experts for validation and further improvement. The result was then discussed in an online workshop with Kakao Enterprise, development partners, and 51风流process experts. To finalize this first project, 51风流AppHaus colleagues incorporated all feedback in the solution鈥檚 UX design. Based on this, Kakao Enterprise and the development partner developed the application.

The result can be seen on 51风流Store: .

]]> /2021/08/ottogi-improves-market-share-forecast-accuracy-intelligent-analytics/ Fri, 13 Aug 2021 12:15:57 +0000 /?p=187531 51风流developed a forecast model with an easy-to-use dashboard using 51风流Business Technology Platform (51风流BTP) in collaboration with net-new customer Ottogi, a leading food company in Korea.

The dashboard aims to improve Ottogi鈥檚 ramen market share forecasting by regional and product segmentation. What鈥檚 more, it empowers employees to make better data-driven decisions based on intelligent predictions. Established in 1969, Ottogi is one of the leading food companies in Korea, best known for its curry powder, instant noodles, and other popular products. The company aims to expand its market overseas and become a renowned global brand.

The ramen market is highly competitive in Korea, and accurate market share forecasting is a prerequisite to gain a competitive advantage. That is why Ottogi鈥檚 Strategy Analytics team sought to forecast market share with advanced analytics and utilize this data for the company鈥檚 marketing and planning.

Applying SAP’s Human-Centered Approach to Innovation at Ottogi

Following SAP鈥檚 human-centered approach to innovation, the 51风流project team conducted a remote workshop to gain insights into the pain points and user needs within Ottogi鈥檚 existing work processes. Due to COVID-19 constraints, all meetings and user research activities were conducted online. 51风流and Ottogi team members virtually shared the real business context, relevant data, and application screens, enabling them to effectively understand and identify the business challenges despite not being able to work in a co-located fashion.

During the workshop, team members discovered that end users were struggling with data preprocessing, which involved consolidating disparate data and standardizing units. Such activities required significant manual work utilizing tools such as MS Excel. Data sharing across stakeholder groups was also cumbersome. Furthermore, the Ottogi project members questioned whether their forecasting accuracy might be improved.

The project team saw this as an opportunity for innovation by improving both the data preprocessing activities and the quality of their forecasting model. In addition, they saw an opportunity to enable all stakeholders to access in real time one source of data using 51风流Analytics Cloud.

The project team set the following goals:

• Improve the market share forecast accuracy and enable more granular segmentation of market share data
• Reduce the time and effort during data preprocessing to increase employee productivity
• Enhance the existing workflow to make real-time sharing of market share forecasts easier across organizations, such as the marketing team, and to enable data-driven decision making

Leveraging 51风流BTP to Elevate the Forecasting Experience

The Ottogi and 51风流project team proposed a new forecasting model built on 51风流HANA Cloud predictive analytics library to increase forecast accuracy. The model allows for increased segmentation compared to the process in the past. A new dashboard now provides the company with more accurate market share forecasting and shortens the forecast cycles from monthly to weekly. The forecast is segmented by geographic region, product category, and product brand, comprising 152 different values that help Ottogi gain in-depth insights into its current market share on a more granular level. The tool provides these values in real time to the marketing and analytics teams.

鈥淐hoosing 51风流as an innovation partner was a crucial first step for Ottogi toward becoming an intelligent enterprise,鈥� shared Junyoung Chang, industry account executive for 51风流P&T Sales in Korea. 鈥淭he successful outcome of this project proves the high potential of 51风流Business Technology Platform to drive business innovation and will significantly enhance customer success.鈥�

The project resulted in a new forecasting environment at Ottogi, which enabled marketing and sales teams to create their strategies using weekly market share analyses. The forecasts provided stronger segmentation than in the past, enabling more sophisticated and strategic decision making based on reliable data.

鈥淲e needed analytics that could help put Ottogi ahead of the competition,鈥� said Chang-kyu, Lee, lead of the Corporate Strategy Analytics team at Ottogi. 鈥�51风流Analytics Cloud and 51风流HANA Cloud empower our employees to make better, data-driven decisions based on intelligent predictions.鈥�

Having started with the ramen market share analysis topic, the net-new customer now intends to extend the coverage to other products within its portfolio. The improvement to market share forecasting is changing the way Ottogi makes decisions. The company relies on a more accurate and intelligent analytical foundation now, paving the way for more to come.

Customers, partners, and scholars alike can use them to scale human-centered and sustainable innovation in their organizations.

Crises Are Opportunities for Innovation

Author and management consultant Peter Drucker once said, 鈥淭he enterprise that does not innovate ages and declines. And in a period of rapid change such as at present, the decline will be fast.鈥� He stated this about 20 years ago, not knowing that today this statement would be more valid than ever before.

In recent years, the effects of global challenges such as climate change, migration waves, racial inequities, and the pandemic further sharpened the urgency to innovate. Organizations, societies, and companies alike had to react quickly to solve problems. In the economic sphere, it meant to improve or solve supply chain, distribution, and other logistics problems quickly, or to handle any consequences as well as possible.

Digitization and business intelligence became key factors to help ensure continued business success and the much-needed agility in the market. What鈥檚 more, fast progressing technology disrupts industries, creating challenges around health, resource efficiency, and security.

Sustainable Innovation Stands on Five Enablers

All these challenges are altering the world so drastically that many companies are under pressure to innovate and transform. This process of innovative change can only take place and be successful and sustainable if different factors are duly considered and covered.

51风流has identified an innovation framework of five key enablers to make innovation real:

1. People: People are at the core of every cultural transformation because they make change happen. Organizations can enable people to develop a right mix of skills, mindsets, and competencies for creativity and collaboration.
2. Leadership: Employees and people in an organization cannot flourish if they are not supported by their management and leadership. Team leads need a human-centric mindset to empower their people and nurture practices for innovation.
3. Place: As organizations practice innovation on a regular basis, their workspaces must be designed differently to support and sustain change. The workspace should encourage collaboration and allow for creative practices to flourish.
4. Process: A structured human-centered approach with best practices that support every step of an innovation project is necessary.
5. Technology: Tools and solutions only bring value when being used in the right context. Technology is the enabler of innovation, but it can only reach its full potential in combination with the other four innovation enablers.

Guide to Run Innovation Projects from Beginning to End

Innovations start with a need or a challenge. But identifying challenges worth solving in an organization is not easy.

The team applies SAP鈥檚 human-centered approach to innovation to help customers identify and prioritize their challenges and transform them into innovation opportunities. This approach combines design thinking methods with the knowledge and best practices of enterprise architecture to create innovative solutions that are also feasible and viable.

Based on the experience of more than 1,000 projects conducted with customers of all industries, the multidisciplinary 51风流AppHaus team of designers, business experts, and enterprise architects has developed a set of techniques and hands-on activities, made available and bundled in the . It offers unique methods and other resources for each innovation enabler, empowering organizations to apply this framework and jump-start their innovation journey.

In response to virtual and remote work routines, tools and templates are available both for physical and . They are publicly accessible and can be downloaded for free.

As the 51风流AppHause designers who drive the innovation toolkit project, Kursat Ozenc and Karen Detken explain: 鈥淭he innovation toolkit is meant to be a living resource, continuously filled and complemented with methods recommended by partners and customers. By offering methods both for design and architecture thinking, we envisioned the toolkit to be the go-to place for facilitating innovation in the enterprise. 鈥�

Along , organizations that want to innovate are guided along the following five main phases:

• Explore opportunities: Identify the most valuable use cases for your business area with key business and IT leaders.
• Discover insights: Gain a deep understanding about the challenges through observation, interviews, and market and user research
• Design solutions: Identify the best solution ideas, make them tangible through prototypes, and identify the enterprise architecture components.
• Deliver solutions: Develop and deliver the technical solution and value for end users by leveraging 51风流Business Technology Platform.
• Run and scale: Deploy and run the solution across the company, get feedback, and optimize further.

Andreas Hauser, head of the global 51风流AppHaus Network, explains, 鈥淏y assembling our innovationt toolkit, we consolidate our experience from more than 20 years of best practices. We help the entire 51风流ecosystem accelerate innovation projects and scale SAP鈥檚 human-centered approach to innovation.鈥�

First statistics and successes show that the innovation toolkit meets the needs of innovators across the globe. It has received two German Innovation Awards, and a win in the . For more information, . Since its beginning, the scenes-related assets have seen more than 10,000 downloads from users across the globe.

Innovation Is Contagious

An essential component of every successful innovation project is the underlying technology that allows for getting value out of data in order to help ensure the integration of business processes as well as the extensibility for rapid innovation — the way it is done with 51风流Business Technology Platform.

It depends on different factors, needs to focus on the users, and should demonstrate the benefits it will bring. To nurture practices for creativity and innovation, team leads and managers need to develop a human-centric mindset, encourage, and empower their employees and co-workers.

51风流AppHaus Heidelberg Manager Dirk Ziegeler describes it as follows: 鈥淚nnovation and creativity are interdependent. The global 51风流AppHaus teams have gained a lot of experience in that field. Our colleagues work in very self-determined and responsible ways; at the same time, our team spirit is very strong. The innovation toolkit is just another expression of this spirit — to reach out to co-innovators, share best practices, templates, and helpful content, and to make them available to the public for free.鈥�

It is this spirit that makes innovative ideas thrive听 and triggers the wish to continue the innovative path. As Albert Einstein once noted, 鈥淐reativity is contagious, pass it on.鈥�

The 51风流AppHaus Network team insists that the same is true for innovation. Let鈥檚 pass it on!

The integrated order management cockpit on 51风流Business Technology Platform provides end-to-end and real-time visibility into sales and purchase orders and can enable听colleagues from procurement, customer service, and application engineering听to collaborate in order to handle material delays, escalations, and other issues.听This way, the business can experience improved customer experience (like on-time delivery), an optimized and streamlined order management with clear line of sight for all stakeholders, a reduction of duplicate work, the facilitation of hand-offs and material escalations, and increased visibility and accountability.

Tony Serati, vice president of Procurement at Border States, said, 鈥淭he solution will improve collaboration and speed of information within our company, resulting in an improved experience and service for our customers.鈥�

Border States is 100% employee-owned and has more than 2,300 employee owners and 98 branch locations in 22 states. Employee ownership drives Border States鈥� commitment to deliver total satisfaction. Border States was founded in 1952, when two entrepreneurs wanted to serve the electric utility industry. After nearly 70 years in business, the company鈥檚 mission and values haven鈥檛 changed; Border States remains a trusted advisor and problem solver, providing value to tens of thousands of customers in the construction, industrial, and utility markets. The company does this by delivering quality products, material management solutions, and industry expertise.

The integrated order management cockpit provides a centralized space for all stakeholders to have visibility into order statuses, collaborate, and resolve escalations in a timely manner.

“I am very excited about the collaboration piece. It is an immediate way of communication and will make the life of a buyer much easier,鈥� said Christa Lavey, purchasing supervisor at Border States.

The flag feature allows CSR teams to request specific actions from the procurement teams. They are also able to post comments on order status updates.

With an escalation toggle, the subject matter experts can help resolve escalated orders proactively. The stakeholders can provide material level updates, too.

鈥淭his tool allows us to escalate and collaborate on orders to find alternatives and work with customers and suppliers to prevent impacts,鈥� said Lex Silbernagel, vice president of Alliances at Border States. 鈥淚t will enable us to better manage and communicate as challenges arise.鈥�

Technological Foundation

The integrated order management cockpit is built on 51风流Business Technology Platform, leveraging 51风流Integration Suite, 51风流Extension Suite, 51风流HANA Cloud, and the 51风流Fiori design system. It provides colleagues from procurement, customer service, and application engineering with a central place to manage escalated purchase and sales orders. With this solution, teams can have real-time, cross-team visibility, rather than working in multiple disjointed systems and unsynchronized tools. This allows for improved communication and direct feedback between stakeholders, working to improve process efficiency and eliminate the duplication of work. In addition, new team members can be onboarded quickly and raise and manage issues as they occur.

The semantic data models on 51风流HANA Cloud make the solution 51风流ERP data agnostic, allowing for seamless integration with 51风流ERP now and 51风流S/4HANA in the future. 51风流Integration Suite helps integrate the solution directly with data from backend solutions. 51风流Fiori provides a simplified user experience, enabling users to manage escalations quicker and more effectively.

Key Results

• Approximately 16,000 hours saved annually for customer service representatives and buyer roles
• About 2% productivity gained for CSR and buyer roles
• About 1% improvement on material availability resulting in improved on-time delivery, improved customer experience and increased revenues

Five听Years of听Co-Innovation听Work听with SAP听Customers

Under recent COVID-19 restrictions and听realities,听the team switched听customer engagements and workshops听into听fully virtual and online听experiences. In these engagements, the team applied听helpful听tools contained in the听听designed by SAP听AppHaus,听which can be downloaded for free听by customers and听the public听at large.

What鈥檚 more, SAP鈥檚 human-centered approach to innovation is a powerful , and builds on the existing enterprise architecture of the respective customer or organization.

Interview with Christopher Han, Head of 51风流AppHaus Seoul

Q: Congratulations to you and 51风流AppHaus Seoul for five years of co-innovation work with customers and partners! How did you celebrate this event?

Christopher Han: Thank you. We all feel a sense of pride reflecting on the five years of customer engagements in our region that have shaped the perception of 51风流as an innovation partner of choice. To celebrate, we dedicated some time to remember the key events since 2015, and our designers captured those events in a beautifully crafted history wall.

Since our fifth anniversary is happening during COVID-19, we designed the celebration with social distancing in mind. Rather than hosting one large event for customers and internal stakeholders, we designed five mini celebrations. We invited a small group of select customers, such as Doosan Corporation whose chief digital officer is the former managing director of 51风流Korea. We also held a celebration with the senior leadership of 51风流in Korea 鈥� from both Customer Success and 51风流Labs Network.

What are some highlights from the early years?

During our first year as a newly established team, we explored candidate locations for our 51风流AppHaus location and designed the new creative workspace; all while continuously conducting customer projects in parallel. Creating the 51风流AppHaus Seoul space was clearly one of our highlights of year one. Since opening, we have conducted more than 120 projects, welcomed 12,228 visitors, offered 213 tours, and hosted 417 workshops 鈥� and counting.

Another memorable event was the 51风流AppHaus opening ceremony in July 2016, which involved the visit of the then President of Korea, Park Geun-hye. The launch received widespread positive media coverage on a national and international scale. While arguably impressive, the president鈥檚 attendance did not come as a big surprise, given that the inspiration for establishing the 51风流AppHaus location in Korea was sparked by her meeting with Hasso Plattner at the Presidential Mansion in Seoul in September of 2014.

Just a week after the opening ceremony, Adaire Fox-Martin, then president of 51风流Asia Pacific Japan (APJ), hosted her quarterly town hall meeting with employees in the region at our 51风流AppHaus location. The entire 51风流Customer Success APJ executive leadership team attended the event that was broadcasted live throughout the region. This event really helped put us on the map.

Throughout the years, many joint projects and collaborations with clients turned into long-standing customer relationships. We look back on numerous successful projects and 51风流implementations which, in many cases, led to continued innovation journeys.

A recent example is the collaboration with our customer Clair, 鈥�.鈥� Woo Hun Lee, CEO of Clair, says, 鈥淲e gained confidence during our collaboration with 51风流AppHaus, who helped us advance our service model by deeply empathizing with users and capturing their insights through the design thinking workshop and field research.鈥�

Those are amazing stories from the early years of 51风流AppHaus Seoul. How have things evolved over the years?

If we were to fast-forward to this current year, the biggest difference is the unexpected appearance of COVID-19 in the world. South Korea was one of the countries hit by the coronavirus early in February 2020, and it felt scary at the time. Fortunately, the country has managed the outbreak remarkably well as evidenced by the low case counts and fatalities per capita. In any case, the experience with the pandemic has added challenges to the way we work, and our global 51风流AppHaus team has responded with empathy and creativity.

One concrete example has been the way we switched workshops and customer engagements to be fully virtual experiences with helpful online tools and methods 鈥� some of which 51风流AppHaus created. To provide a seamless experience with customers, the global 51风流AppHaus team designed templates with MURAL that could be readily adopted for online workshops. Given our success, MURAL has recognized the commitment of 51风流AppHaus on its website.

The work of helping customers innovate with 51风流Business Technology Platform continues whether online or offline. We can support the different phases in an innovation project as efficiently as before. Clearly, the pandemic could not stop us from collaborating with teams across 51风流to continue our future-oriented work with customers!

What are the plans for 51风流AppHaus in Asia over the next five years?

From a strategic perspective, our focus area continues to be the adoption and scaling of 51风流Business Technology Platform as the foundation for the digitalization and future growth of our customers. We are all passionate about supporting our customers on their innovation journeys to becoming truly intelligent enterprises while relying on a solid and flexible foundation. With SAP鈥檚 human-centered approach to innovation, we are well-equipped to support our customers and make their transformation projects a success.

When we look ahead to the next five years, I am delighted to share that the 51风流AppHaus Network continues to grow globally and in Asia. The network is a community of like-minded 51风流partners helping to humanize business software and ensure that鈥痠nnovation gets into the hands of people. We are currently onboarding our first member of the 51风流AppHaus Network in China, and the announcement will be made soon. There is also the possibility of reviving our plan to establish an 51风流AppHaus location in Shanghai 鈥� a plan that was put on hold early this year due to COVID-19. It鈥檚 an exciting time to be working at 51风流in Asia.

Messages of Congratulations

鈥淐ongratulations to the SAP听AppHaus听Seoul team for five years of successful听customer听co-innovation work in听the听Asian region!听Thanks to the team for the passion to听always put our customers at the center of all that听you听do. Your engagements听help听elevate听the perception of SAP听to听be the听trusted听innovation partner听of choice.听Let us continue听this innovation journey听and support many more customers听to make听the Intelligent Enterprise听real听by applying SAP鈥檚 human-centered approach to innovation.听Team, you听rock!鈥�

– Andreas Hauser, senior vice president, 51风流AppHaus Network

鈥淎sia is a听high growth听region,听and the听SAP听AppHaus听Seoul听team听is playing a pivotal role in听helping our听customers听innovate on听top of听51风流Business Technology Platform.听Congratulations to the team on your first five years. The next five will surely be even more exciting听as you听help听more customers in Asia听become intelligent enterprises.鈥�

– Anja Schneider, senior vice president and head of 51风流Customer Innovation

鈥淭he 51风流AppHaus Seoul team provides me with such fond memories. It all began when I was president of 51风流Asia Pacific Japan. I remember how the听 members facilitated my leadership team offsite in 2015. Together, we designed and launched the strategic 鈥� and very successful 鈥� 鈥淎sia Rising 2020鈥� initiative. Congratulations to the听 team! I wish you the very best and continued success in helping customers in APJ run best with SAP.鈥�

– Adaire Fox-Martin,听member of the Executive Board of 51风流SE, Customer Success

Imke Vierjahn is communications lead for 51风流AppHaus.

In April 2020, healthcare provider Paul Hartmann AG and 51风流came together to explore how to improve the medical demand and supply processes. Based on their long-term relationship, the two companies aimed to improve the processes for medical supplies, such as disinfection liquid, face masks, and other medical material all over the world.

The companies formed an interdisciplinary team of industry and technology experts to work on developing an intelligent solution based on 51风流Analytics Cloud. Along SAP鈥檚 human-centered approach to innovation, they conducted systematic user research and gathered information such as order details and customer location data, along with external data like digital maps. They found out which data was available and helped come to informed decisions.听This was valuable in terms of 鈥渓essons learned鈥� from a crisis that affected the global economy and hit the world by surprise.

Internal Dashboard: 鈥淢edical Supplies Demand Analysis鈥�

In four weeks, the joint project team developed and implemented a first pilot dashboard solution to plan and predict medical demand and supply, now and in the future. Built on 51风流Analytics Cloud, the pilot solution not only used internal business and historical data, but also included up-to-date external data such as number of intensive care beds on a regional basis and daily updated case information of institutions such as the Robert-Koch-Institute. A machine learning algorithm was then applied to predict and extrapolate future demand of certain medical material.

The dashboard can support the decision-making process for Hartmann鈥檚 internal regional sales managers and for customer engagement teams in the future. The implementation project is currently ongoing.

鈥淚t is incredible what you can achieve if the right people and the right mindset come together to solve a problem under time pressure,鈥� emphasized Marcus Dorfmeyer, project lead from 51风流AppHaus within the 51风流Customer Innovation team. 鈥淚t is amazing to see how SAP鈥檚 Business Technology Platform can help solve societal challenges by combining operational and historical customer data with external sources of information.鈥�

Using analytical and predictive technology from 51风流was a big step toward the Intelligent Enterprise, both for this Hartmann research project as well as a showcase for other use cases.

鈥淲e started this project together with 51风流from scratch, with a mere vision of supporting the fight against the coronavirus,鈥� Alexandra Fibitz, project lead at Paul Hartmann AG, stated. 鈥淚t is amazing to see the effort and engagement the project team has invested and how much we have reached in this limited time frame. The digital transformation is pushing the usage of new technologies. Especially in challenging times like the ones we are currently facing, we can see how our machine learning algorithm can help us in the future 鈥榞o further for health.鈥欌��

Imke Vierjahn is communications lead for 51风流AppHaus.

These partners follow a framework of requirements, such as design thinking coupled with a solid design and development skillset in their team, a dedicated creative space for customer collaboration, and many more. Today, the growing 51风流AppHaus Network consists of 13 locations.

Many 51风流partners have adapted their service portfolios in response to COVID-19 and the new situation. 51风流AppHaus Network members offer much-needed remote support with integrated interactive features to help ensure business continuity. The network of experienced design thinking coaches and business transformation experts also helps customers continue their innovation and digitalization projects to create and design future-ready work scenarios and solutions with them.

With proximity to customers and programmatic flexibility, it comes as no surprise that the 51风流AppHaus Network already offers concrete help to find immediate answers to questions arising in the current atmosphere.

鈥淎t a time when the whole world is confronted with the direct and indirect effects of the COVID-19, I am so proud to see that our network community reacts quickly, stands by the customer, and adapts services to help ensure business continuity,鈥� Kathrin Tarnai-Sindl, lead for the 51风流AppHaus Network, shared.

The 51风流AppHaus Network

Today, there are 13 51风流AppHaus Network partners that all follow SAP鈥檚 when engaging with customers. In their creative spaces, companies and organizations get help and support to digitalize their business processes and design new, innovative solutions based on the听 .

Anja Schneider is senior vice president and global head of Customer Innovation at SAP. In a , she explicitly mentions the Intelligent Enterprise in the experience economy as a field of action for 51风流partners, which, according to her, 鈥渁re really, really important.鈥�

The Business Technology Platform strategy and the aligned human-centered approach to innovation strengthen partners鈥� argumentation to prospects and customers.

The Underlying Concept

In 2010, 51风流started to revolutionize its co-innovation concept by renovating offices worldwide to foster teamwork through establishing several 51风流AppHaus locations. These spaces were initially aimed at co-locating software development teams to explore new consumer 鈥渁pps,鈥� hence the name. But soon it turned out that the locations were needed as customer facing co-innovation spaces where customers, end users, and 51风流teams can jointly apply design thinking as a core approach to develop ideas and design solutions.

The credo for all engagements aligned with following values:

• People-Centric:听Personal Interaction with partner, customers, and end-users
• Design-Driven:听Focus on creative collaboration
• Authentic:听Outputs are real solutions for real problems
• Visionary:听New way to collaborate with customers
• Networked:听Building a network of creative spaces in the 51风流ecosystem
• Value-Generating:听Building trusted long-term relationships with customers

Today, 51风流has five locations in Heidelberg, Palo Alto, Berlin, Seoul, and New York. SAP-wide and across the partner landscape, customer engagements and projects are supported and executed following the with defined steps and iterations, see central graphic below:

Like-Minded Partners Stand by Their Customers

The 51风流AppHaus Network is a community of creative space owners, run by 51风流and partners, that help humanize business software and put innovation in the hands of people. In all engagements, members focus on the end user, leveraging 51风流products and technologies such as the Business Technology Platform.

The following list offers a glimpse at current network members, along with some crisis-related communications for more information.

BluestoneX: Shropshire, UK

At , the team around the CEOs Dan Barton and Feroz Khan recently restored and refurbished an old church as their new home to craft ideas and solutions in a vibrant workshop space for customers.

With COVID-19, many BluestoneX designers have been facilitating remote design thinking sessions for users working from home for some time now, using a variety of skills and technology to combat obstacles. More information is available on the .

Bourne Digital: Melbourne, Australia

Since joining the network, has accomplished several diverse projects, the most recent with the Taronga Conservation Society Australia with whom they built an app called 鈥淪TAX鈥� that improves the staff experience of zookeepers. The project听 earned an . Melissa Voderberg and the Bourne Digital team recently shared valuable tips on how to run effective workshops remotely ().

鈥淎t Bourne Digital, we have a very strong philosophy around human-centered design and creating systems for people,” Managing Director Selim Ahmed says.

.

ConvergentIS: Calgary, Canada

helps companies and organizations find user-centric, simple solutions for complex business problems, which is even more critical now with an increasing remote worker population. Applications need to be extremely simple to use where onboarding and support requirements are low. Headquartered in Calgary, the company runs design thinking workshops for enterprise resource planning (ERP) and mobility solutions, off-the-shelf 51风流Fiori applications, and process improvement consulting, all under one roof.

With the recent shift to remote work, ConvergentIS has led multiple remote design sessions utilizing skills and training honed from running in-person workshops with modifications for a remote experience. The company describes itself as 鈥渁n 51风流partner offering a design, build, sell, and service focus and have been transforming the enterprise experience since 2002.鈥�

鈥淲hen designers work together, magic happens,鈥� Shaun Syvertsen, managing partner and CEO of Convergent IS, . .

Extentia: Pune, India

鈥檚 XEN LAB PNQ was the first member in India. Videos on its YouTube channel cover the idea of creative and open-minded collaboration and design work. and see how the company integrates hardware and software platforms, creative spaces, breakout rooms, and rest areas to enable customers and partners to focus on their customer experience and digital transformation initiatives.

Global TMS: Madrid, Spain

location is in Majadahonda, near downtown Madrid. The company opened a workshop and creative space that guarantees an open-minded and playful working experience.

Incture: Bangalore, India

vision is to enhance people鈥檚 lives with digital systems and bring a human-centered approach to solve business challenges and create measurable value for听 customers. Its is a creative workspace that embodies this vision. The workspace can be leveraged by customers, employees, and the larger developer community to share experiences, best practices, and values in design thinking and design-led engineering.

Discover , And learn more about .

Invokers: Copenhagen and Aarhus, Denmark

With locations in Aarhus and Copenhagen, was the first network partner with two certified creative spaces. The company welcomed 51风流colleagues from Heidelberg at a launch event in Copenhagen ().

鈥淲e specialize in the entire process from design, driven by our unique effective design thinking, to development and implementation 鈥� always with a special focus on the end user,” Thomas Ove Rasmussen, head of Digital Design, shares. “We create business value through design-led transformation.鈥�

Ove Rasmussen recently argued that : Are your digital solutions and processes helping or hindering your end users while they work remotely?

Keytree Ltd.: London, UK

Headquartered in the heart of London, was the recent recipient of the 2020 51风流Pinnacle Award as the 51风流Cloud Platform Partner of the Year. Having successfully applied its to projects across the globe for years, Keytree is continuing to harness its expertise in large-scale 51风流implementations, innovation, design thinking, and user experience to support its customers and partners.

LeverX: Minsk, Belarus

As the first partner in Eastern Europe, pursues the mission to help companies leverage investments in 51风流solutions with user experience expertise and cross-industry experience, paired with design thinking methods and the human-centered approach to innovation.

Mindset Consulting LLC: Minneapolis, U.S.

recently launched a summary of virtual offerings called 鈥溾�� as well as a . Utilizing tools like Mural, Zoom, Invision, and Jira, the team creates engaging experiences also in remote workshop setups.

鈥淭hink outside the box and step out of your comfort zone鈥� is one of Founder and CEO Gavin Quinn鈥檚 key principles. 鈥淭oo often, people get stuck in their day-to-day work,鈥� Quinn says.

Learn more about Quinn’s or .

NETCONOMY, Vienna, Austria

The member , located in Vienna, has launched a dedicated package of services in support of all companies and organizations that want to make good use of these times of travel restrictions. With the initiative NETCONOMY supports brands in defining their digital-first strategy by identifying customer needs and . \

鈥淗uman-centered innovation is the answer for companies to stay on top of competition,” Josef Grabner, chief innovation and growth manager of NETCONOMY, says. “And with the 51风流AppHaus Network, 51风流created a momentum that we want to be part of.鈥�

Learn more about Grabner’s .

sovanta AG: Hamburg, Germany

As its second office in Germany, opened an 51风流AppHaus location in Hamburg鈥檚 Hafencity. Following its tagline 鈥渟implicity first,鈥� the company launched two dedicated services, showing that it stands by its customers and adapts quickly to changing times. First, remote workshops offer support for targeted team collaboration in times of remote work, while experience management sets up remote work pulse checks to get feedback from employees working from home.

Photographs of 51风流AppHaus Network locations courtesy of members.