Eva Zauke, Author at 51��News Center

Becoming an Intelligent, Sustainable Enterprise: Why Adoption Matters

Eva Zauke — Wed, 03 Nov 2021 12:15:15 +0000

Digitalization intensifies and further accelerates as businesses around the globe try to outpace the challenges of supply chain shortages and constantly evolving government regulations.

As we continue to further develop and explore the needs and opportunities of the new normal, digitalization keeps expanding while the need for businesses to upskill their workforce must be addressed at the same time. Indeed, according to a , 85% of CEOs said that the pandemic significantly accelerated digital transformation plans for their business.

This digital transformation can only become a working reality particularly for businesses operating globally and locally when the implications of operating in a country and across countries are considered and taken into account. Businesses must be able to plan and act holistically wherever they operate. While state-of-the-art enterprise software and solutions are needed to make this happen, adoption significantly supports businesses to generate the full value from these products. It is the key to realizing desired business outcomes.

51��Enterprise Adoption helps customers to realize value and business outcomes in three key aspects: resiliency, performance, and sustainability. Those aspects mean something quite specific for successful businesses. Here’s why adoption matters.

Resiliency

In this context, resiliency means getting the full benefit of 51��software by adapting to new situations or conditions easily and without disruption. For example, many different countries have enacted different regulations, not only during the COVID-19 pandemic. We are providing those legal changes to our customers, so they can stay focused on their business and compliant with any existing or new regulations. On the other hand, a company opening a subsidiary — for example, in Brazil — would need to feel confident that it could implement its existing software solution while adhering to governmental policies. Operating locally and globally is one aspect, digitalization of business and meeting requirements for e-reporting and e-invoicing the other.

Here, 51��Document and Reporting Compliance enables companies to comply with local regulations for e-invoicing and e-reporting in a huge number of countries. The solution is fully harmonized across countries and delivers approximately 350 statutory reports and electronic document processing scenarios out of the box and is kept up to date whenever a legal change happens.

This harmonized and standardized approach enables customers to easily for example build up a shared service center and implement new obligations in almost no time. It provides the customer peace of mind doing business in multiple countries, especially when exchanging documents with governments.

Performance

51��Enterprise Adoption helps customers to increase business innovation and productivity through the rapid adoption and automation of processes for 51��products and solutions. The most successful companies achieving greater efficiencies are those that balance automation and user performance.

For example, 51��implemented localization capabilities for tax frameworks for an , leading to a more than 60% efficiency gain in its fiscal department, which runs more than 16,000 tax obligations per year for its 20 million invoice items.

Sustainability

51��Enterprise Adoption helps customers to optimize the use of resources through transparency on respective regulations as well as through empowered users providing key abilities required for sustained adoption of 51��solutions.

For example, a needed more than 1,000 users to become productive at the moment of go-live with 51��S/4HANA. To drive adoption readiness, the company began with the training and upskilling of its workforce four months before go-live, enabling users with embedded contextual help as they completed daily tasks. In addition, the company created e-learning materials, reference guides, and work instructions.

This enablement and upskilling lead to empowerment of the workforce, an increase of motivation, and employee retention.

Resiliency, performance, and sustainability are the key levers of your desired business outcomes and make up what I like to call“the “whole enchilada” — the realization of intelligent, sustainable enterprises as a working reality.

Adoption helps make the digital transformation a success, which is why, as enterprises continue their digital journey, it is essential to aid with adoption and enablement throughout the lifespan of 51��products, despite whatever future opportunities enterprises may face.

Eva Zauke is senior vice president and global head of 51��Enterprise Adoption.

Going Beyond Business Processes for Digital Transformation

Eva Zauke — Mon, 27 Sep 2021 12:15:08 +0000

Many companies are currently in the middle of their digital transformation. The COVID-19 pandemic has accelerated this process dramatically. Not only were existing regulatory requirements being updated at a quicker pace, a large number of new COVID-19-specific requirements were introduced. In addition, the rapid switch to remote work brought a greater demand for digitalized processes and an increase in the number of technologies available. Although this new normal can be challenging, it has also offered the opportunity to rethink existing processes and examine new business opportunities.

As companies continue their transformation to the Intelligent Enterprise, applying advanced technologies and best practices as part of integrated business processes, they can drive adoption and create business value by providing the skills needed to use these business processes and technologies effectively. This, in turn, can help accelerate digital transformation by helping employees work productively with these processes and technologies, under a new set of circumstances, sooner.

Applying advanced technologies is only one aspect of digitalization. When a business implements or updates a software solution, it also needs to adapt its business processes to go along with it. As the pace of digitalization increases, it will also increase the pace at which new business processes and introduced and existing processes are updated.

Business processes can vary depending on where a company is located. Multinational companies operating in several locations around the globe are faced with a diverse set of processes and procedures depending on local regulations. Every time there is an update from a governmental institution, processes need to be updated to stay compliant. And each time the processes are updated, employees need to adapt to them and adopt them to use them effectively.

So, how can businesses at all stages in their digital transformation drive adoption and achieve critical business outcomes? How can adoption help businesses realize value from their investment decisions?

One way is to implement software solutions that have built-in support for compliance with governmental regulations in all locations where a business operates. Businesses can use software to , which can lead to efficiencies. These real-time, essential software solutions in localized versions and in local languages can offer peace of mind and contribute to an organization’s resiliency, performance, and sustainability.

Additionally, providing enablement for users and employees across a wide variety of channels and as part of 51��solutions, facilitated by digital adoption platforms such as 51��Enable Now, businesses can provide their employees with the most up-to-date software, technology, and process documentation when and where they need it – right in the flow of their work and in the language of their choice.

During the COVID-19 pandemic especially, 51��customers and partners were able to use 51��Enable Now to support their digital transformations by enabling their users to embrace and apply the latest technologies. For example, a to help empower and cultivate a local workforce that was quickly able to adopt new technologies.

51��has a long history of helping companies digitally transform, even in today’s extremely challenging environment, and remains committed to helping companies achieve the most impactful business outcomes with flexible and integrated services and solutions.

A digital transformation to an intelligent enterprise can help a business prepare to meet and overcome the challenges of today and tomorrow. By focusing on adoption throughout the digital transformation, a business can make the Intelligent Enterprise a working reality – moving beyond business processes to span the entire global footprint as well as its workforce – to make the digital transformation a success.

Eva Zauke is senior vice president and global head of 51��Enterprise Adoption.

Is User Enablement the Secret Sauce for Success?

Eva Zauke — Tue, 15 Dec 2020 13:15:01 +0000

Among the many changes emerging from the global pandemic, the acceleration of digital transformation and movement to the cloud have both highlighted and heightened the need for skilled people and effectiveness of work.

reported that 87% of companies are either currently facing skills gaps or expect gaps to emerge in the next five years, and the recently indicated that, on average, 40% of workers will require reskilling of six months or less. A lack of advanced upskilling programs can inhibit growth opportunities and hinder success. found that less than 20% of leaders feel their company has made “significant progress” in establishing an employee upskilling program.

I believe that the companies positioned for the greatest success are those that prioritize employees’ reskilling, upskilling, and continuous learning while recognizing the importance of meeting the learners where they are, empowering them, and providing a broad range of skills to help them succeed.

Providing the Right Knowledge at the Right Time

According to the same PwC survey, upskilling and reskilling programs — especially advanced ones — create positive impact across organizations, achieving outcomes that include:

60% stronger corporate workforce productivity
43% higher workforce productivity
37% greater business growth
51% greater innovation and accelerated digital transformation
35% reduction in skill gaps and mismatches

Truly advanced and effective upskilling offerings are those that offer the right information at the right time in the right work context. With the increased number of remote and distributed workers today, employees require self-led enablement—anytime and anywhere—to be in the driver’s seat for their own careers and learning journeys.

By regularly offering new and engaging content, businesses can empower employees to make digital transformation and upskilling efforts successful. Instead of sending an overload of information, it is critical to meet learners in their consumption mode—when they are in an active learning mode and in the mindset to learn and absorb specific material. This can even empower them to share knowledge and collaborate with their peers.

To that end, 51��solutions like offer agile, step-by-step guidance that meets every worker’s own pace and learning style. With the flexibility that 51��Enable Now provides, organizations can customize learning environments and formats to fit how and when individuals learn best.

Moving Beyond New Technology

Technology adoption is crucial. The greatest software can only achieve the expected success when people use it to deliver new levels of business performance. To dramatically increase the speed of adoption, companies must provide next generation employee-driven learning. To support users with a simplified experience and instantly enable them on software usage without formal training, companies should provide dynamic step-by-step instructions and information.

What’s more, the need for upskilling and reskilling goes beyond product-related skills. Business skills are also necessary ingredients for productivity and broader success. With enablement strategies often already based on the technological aspects, advanced enablement programs stand out when they incorporate soft skills that enhance other elements of a working business environment—both in person and virtual.

To further position users for success across work environments, companies must empower users with agency in their roles and skill sets. Organizations can support their people by providing guidance for specific business needs at the precise moment of need, particularly in the digital age. As such, 51��has uniquely designed the 51��Enable Now solution to cultivate key ingredients for success through its ability to produce or adapt any kind of enablement content in multiple formats.

Companies are also recognizing the value of continuous learning with SAP. According to Yuliya Kuratova, HRD, Alcohol Siberian Group (ASG), “51��Enable Now helps us guarantee that only trained users will work in our new system based on 51��S/4HANA. Errors occur less, and our specialists feel more confident and in control.”

Dirk Goette, head of Academy at itelligence AG, shared that the digital platform “allows our consultants to complete training courses at their own pace without having to travel to a training center. The learning content is well structured and is being used by our consultants and customers alike.”

Aakashi Sunil Shah, senior analyst at Capgemini, agreed that “51��Global Certification gives more and better opportunities to individuals. There’s a certain level of recognition and respect among peers, professionally and personally.”

Looking ahead, organizations undoubtedly require innovative technology, business innovation, and a talented, skilled workforce. 51��will continue to strengthen the enablement of the 51��user to meet business user needs with the critical ingredients for when, where, and how they learn and perform best.

In the end, it is the enabled user who makes digital transformation a success.

Eva Zauke is the senior vice president and global head of 51��Enterprise Adoption.

51��Connects Software with Learning to Help Customers Navigate the Pandemic

Chris Haydon — Wed, 01 Jul 2020 12:15:50 +0000

Due to the COVID-19 pandemic, many existing supply chains have been disrupted for a variety of reasons, including business closures and limited production capabilities. 51��Ariba Start Sourcing can help businesses find new suppliers, reignite their procurement and supply chains, and return to the new normal.

is a free, intuitive, Web-based RFx management tool that empowers users to quickly create, execute, and manage sourcing events right from their desktops on Ariba Network, the world’s largest commerce network that connects more than 4 million buyers and sellers globally. Customers can sign up for free access to 51��Ariba Start Sourcing and benefit from a special offer of up to five user licenses for this solution, including posting up to 90 sourcing events over 90 days, if they order 51��Ariba Start Sourcing by July 31, 2020. However, to fully benefit from this offer, it is important that customers know how to use all the available features.

To provide support and help customers and partners make the most of the solution, a new, free open51��course, , is now available. The course provides step-by-step guidance to help customers and partners navigate through the solution and explains how to smoothly upgrade to the full 51��Ariba Strategic Sourcing portfolio and benefit from the highlights of the full 51��Ariba Sourcing solution. Participants can access transcripts in various languages, participate in a course assignment, and get a record of achievement at the end of the course. Anyone can sign up for the course on open51��– only a valid email address is needed.

Customers can access the course content at their convenience, completing short videos ranging from five to 20 minutes in duration at their own pace. Topics covered in the course include how to navigate 51��Ariba Start Sourcing, create and monitor a sourcing event, and create users – all the knowledge required to successfully source new suppliers and meet customer demands.

Find out more about the solution and .

To see what is available in the solution before requesting access, on open51��now.

Chris Haydon is president of 51��Procurement Solutions.
Eva Zauke is chief knowledge officer at SAP.

The Power of Adopting a Continuous Learning Mindset

Eva Zauke — Tue, 23 Jun 2020 13:00:16 +0000

If you think of a traditional learning curve, it starts at the very bottom, where an individual works aggressively to move up a steep incline of acquiring new information and experience. After some time pushing up the hill, the curve eventually levels off when competence sets in.

Today, as developments and innovation in technology constantly change our world and how we work, we are forced to more regularly tackle new learning curves and shift our mindset to one of continuous learning.

Technology companies need to keep up with this rapid pace of change and offer platforms to enable continuous learning for their various audiences. While many recognize the need to empower their employee base to learn new skills and stay up-to-speed with the latest trends, it is also equally important to provide learning opportunities for the future workforce as well as customers.

Cultivating a Future-Focused Workforce

When it comes to a company’s employee base, we have seen a tremendous focus on upskilling. As defines it, upskilling is about “taking current skills and refining them” — helping employees learn how to perform their jobs better amid disruption within organizations and industries. “,” published by the World Economic Forum in 2018, indicated that 54 percent of all employees will require reskilling and upskilling by 2022. This past January, the World Economic Forum’s related report on the “” further underscored upskilling priorities across various professional fields.

However, we need to look at upskilling today as more than just another trend arising from companies’ digital transformations. Rather, it is a powerful opportunity to fuel sustained growth – both within a company and across the entire industry at large. By cultivating a future-focused workforce that places value on consistently upskilling, we can improve upon and even develop new core competencies while ensuring that the next generation is well prepared to join in.

Fostering Continuous Learning Among Customers

At SAP, we strive to help customers transform and become intelligent enterprises while also serving as a partner along the learning journey continuum to equip customers’ employees with all the tools and training resources they need to become “intelligent” as well. While customers take steps forward to digitally transform their business processes to stay competitive within the market, they must also ensure that their employees are taking similar steps forward to learn the necessary skills for navigating these new processes.

This is where 51��Learning Hub comes in. Unique in its ability to provide digital learning for all areas of the 51��ecosystem, 51��Learning Hub offers unmatched opportunities to build and maintain needed skills. Several different editions are available, including the professional, business, and solution editions. These have been developed — and are continually refreshed with new content — in order to match learners’ specific roles and levels of expertise. Complete with expert-led sessions, hands-on system practice, and social learning environments, the editions of 51��Learning Hub cover the entire 51��solution portfolio.

Additionally, to help integrate continuous learning into all kinds of lifestyles, each edition enables self-paced learning and can be accessed anytime and anywhere.

Empowering the Next Generation

Most recently, 51��has tailored the new 51��Learning Hub, enhanced student edition, to match the needs of today’s students. Created alongside the , this edition strengthens the company’s collaboration with universities, building on its mission to inspire and accelerate the next generation of talent and leadership.

The learning content of the enhanced student edition focuses on forward-looking technologies, combined with advanced digital and collaborative tools, as well as hands-on practice and the opportunity to earn an 51��Global Certification digital badge. Featuring access to 51��experts and key 51��solutions – such as 51��S/4HANA Cloud, 51��Customer Experience solutions, and 51��Analytics Cloud – the enhanced student edition of 51��Learning Hub prepares students of any academic discipline for a career within the 51��ecosystem.

In this uncertain and unprecedented moment in time, we are seeing how constant learning and the right knowledge of future-forward technologies are imperative to staying relevant in today’s job market. As students plan to enter the workforce in an evolving global landscape, having access to these kinds of forward-looking tech trainings will better help our world meet the demands of the future.

As students and current professionals progress through their 51��careers, 51��Learning Hub will continue to be there to foster new learning. 51��is committed to propelling continuous learning opportunities for its employees, customers, and the next-generation workforce to usher in intelligent enterprises of the future.

For more information on 51��Learning Hub, visit

Eva Zauke is the chief knowledge officer and head of 51��Knowledge and Education.

Tomorrow’s Enablement for the Intelligent Enterprise

Eva Zauke — Wed, 17 Jun 2020 13:15:52 +0000

In light of fast-paced digital transformation and a rapidly changing working environment, digital learning is now more important than ever.

Employees need to quickly adapt to new business models, processes, and technologies that drive a company’s success. The right skills can enhance employee performance and productivity and increase user satisfaction.

As organizations focus on providing the right training and enablement to their employees, 51��is constantly developing its portfolio for a simple and effective learning experience. With offerings ranging from exhaustive in-depth training courses on interactive platforms to specific and quick skill development with microlearning options, 51��provides training content to professionals, consultants, users, and students—anyone wishing to advance their knowledge.

Solution Support in Every Direction

51��wants to empower a new generation of user assistance by offering specific help in the moment of need. Therefore, the company has been pursuing the goal of supporting solution adoption and enhancing customer value through , offering a wide range of embedded user assistance, such as guided tours, tutorials, explanatory pop-ups, or simulations. Users helping themselves results in higher productivity, greater compliance, and higher solution adoption.

With a newly integrated launchpad as well as new functions for learning need analysis and user experience management, 51��Enable Now is becoming even more intuitive. Offering a much simpler and even more engaging user experience is pivotal in the current, fast-paced environment. 51��Enable Now is already integrated within 51��S/4HANA Cloud, 51��S/4HANA, 51��Cloud Platform, 51��SuccessFactors software, 51��Customer Experience solutions, 51��Integrated Business Planning, 51��Digital Manufacturing Cloud, and, just recently, 51��Fieldglass solutions. Here, customers that have been using 51��Fieldglass software for services procurement and external workforce management can now use the Web assistant.

Simplified and Engaging User Experience

is the leading learning platform that enables users to build 51��skills and keep them up to date with continuous enablement. Learners can also prepare for their .

The platform provides round-the-clock access to social and collaborative learning across all 51��products relevant to the user’s specific role and skill level. People can learn in their own way and in their own time, accessing learning content from any location and having their learning progress monitored. A simplified and compelling learner experience comes with the new release of 51��Learning Hub, enabling learners to study the 51��product portfolio and stay current with the latest product innovations in an even more engaging way.

New e-learning formats for 51��S/4HANA and 51��Ariba solutions are now available along with , which helps students jump-start their careers, driving a simplified and compelling learner experience. Students can learn all about 51��S/4HANA Cloud, 51��Customer Experience, 51��Analytics Cloud, and 51��Internet of Things.

The adoption dashboard in 51��Learning Hub gives customers a unified and integrated view on how their learners are using the platform. Customers can also monitor their key performance indicators (KPIs) to gain insights and drive decisions for their 51��enablement planning. In addition, a mobile app for 51��S/4HANA Finance that supports the self-onboarding and stay-current programs.

Learn from 51��Experts Live and On Demand

Massive open online courses (MOOCs) are available on , our award-winning, flexible learning platform designed for anyone interested in the latest innovations and strategies from 51��or how to be successful in the digital economy. Whether professionals or students, everyone can access unrestricted learning content. Currently, more than 1 million unique learners use the platform.

The recently launched new podcast series, , will feature 51��experts, course instructors, and thought leaders to share additional information to complement MOOCs on openSAP. Users can get up to date quickly in a short time frame and benefit from personal experiences.

�¾��ٳ��, learners can watch self-contained videos to complement their knowledge about 51��S/4HANA and 51��Customer Experience, for example. Whether an expert or just getting started, users can choose the videos that appeal most to their individual learning goals. All videos are prepared and brought to viewers by 51��experts.

One Easy Point of Access for All Information Needed

Valuable 51��product documentation as well as relevant learning journeys can be accessed on . This is how 51��users and 51��professionals can easily find specific user assistance. With newly redesigned product pages, optimized visual features, and a search engine that allows users to find products and keywords and filter by categories, the portal now offers better navigation and readability.

As 51��continues to update and simplify user experience on any learning-related platform, users will soon be able to customize their experiences in much more detail, benefiting from quick and time-efficient access to specific information and content.

Join and discover more about .

Eva Zauke is chief knowledge officer and head of 51��Knowledge and Education.

open51��Reaches 1 Million Unique Learners

Eva Zauke — Thu, 04 Jun 2020 13:15:41 +0000

There are now 1 million unique learners signed up to learn with openSAP, which delivers free, high-quality content to everyone interested in learning about the latest innovations from SAP.

Since 2013, open51��has attracted more than 4.4 million course enrollments with 1 million unique learners continuing their professional development. Based on course surveys, 95 percent of learners confirm that the course content on open51��will help them in their daily tasks. In addition, 98 percent of learners say that they are satisfied with the learning experience.

In launching openSAP, 51��was the first company to build its own massive open online course (MOOC) platform to deliver free courses globally, along with our platform partner at the Hasso Plattner Institute (HPI).

The MOOC format leverages proven and trusted digital classroom concepts with enhancements, including gamification and discussion forums to interact with other learners and experts. It also provides system access to get hands-on experience in an online delivery format.

The team behind open51��works relentlessly to constantly deliver high-quality content in collaboration with product teams at SAP. Within each course, learners have the opportunity to provide feedback on the course content and platform, which helps the team constantly evolve the offering and ensure continued learner satisfaction.

But, open51��offers even more. To complement the popular MOOC format, open51��introduced two additional formats, open51��Podcasts and open51��Microlearning.

provide knowledge from members of the 51��ecosystem, including 51��employees, partners, and customers. Learners can choose topics relevant to their business or personal interests and stream or download episodes with Apple Podcasts, Spotify, TuneIn, or directly from openSAP.

With , learners can watch self-contained videos to complement their knowledge. Whether just getting started or an expert already, learners can choose the videos that appeal most to their individual learning goals. All videos are prepared by 51��experts.

Visit the to be a part of this huge community and learn about 51��innovations directly from 51��experts. We are proud to welcome more than 1 million unique learners to openSAP. This success is our motivation to evolve learning around 51��and serve increasing numbers of learners every day.

Eva Zauke is chief knowledge officer at SAP.

Eva Zauke, Author at 51����News Center