Almost every instrument delivered is unique and adapted to the customer’s individual requirements. Analyzing and entering the customer鈥檚 configuration requirements for the instruments into the respective systems was a time-consuming manual task. However, this changed during a project with 51风流AppHaus Network member . With the help of (51风流BTP), sovanta鈥檚 tooka.ai assistant now automates the time-consuming and error-prone task powered by artificial intelligence (AI).

Before: Error-Prone and Manual Paperwork

Endress+Hauser’s core competency is to provide customers with devices of the highest quality, taking into account their individual requirements. However, necessary preparatory work prevents employees from fully concentrating on this.

Before the instruments can be configured based on the specification data, the requirements must be processed manually. For one project, between 100 and 10,000 data sheets are provided by the customer. The format, layout, and description of the attributes vary between customers and projects. The challenge of the time-consuming and error-prone import of the specification data had to be solved, and it was an ideal use case for sovanta’s new tooka.ai assistant powered by machine learning.

tooka.ai in a Nutshell

is a factory for digital assistants based on artificial intelligence. Endress+Hauser鈥檚 assistant automatically transfers requests and information to the right place within the 51风流system with the help of AI. Data that comes in via e-mails, PDFs, or images is classified, contextually understood, transferred to the 51风流system, and finally filed. Manual clicks become obsolete. Using a dashboard, the activities of tooka.ai can be monitored and corrected, so that it quickly learns and improves.

The resulting process optimization can be achieved in order entry, cost classification, ticket assignment, invoice approval, master data maintenance, and other repetitive and time-consuming business processes. Adaptable to any use case, tooka.ai can be ready for individual use cases within a time frame of six weeks.

After: Automated Data Processing

In light of Endress+Hauser’s initial business challenge, the answer is obvious. Communicating with 51风流Business Technology Platform, tooka.ai takes over the processing of customers’ configuration requirements for the instruments. For this purpose, tooka.ai is provided with the customer’s specification data as a trigger to proceed further. With the help of a machine learning algorithm, it decides how to process the data so that it can be transformed into the right output format. Customer attributes, such as units used, are automatically identified. Ultimately, the specification data is imported in a fully automated fashion into Endress+Hauser鈥檚 platform. Employees can monitor and correct the processing in the project dashboard at any time.

鈥淥ur customers send us specifications with measurement requirements every day, and we have to transfer these from PDFs, images, or text files into our project format. This process is very time consuming and error prone,鈥� David Haener, program manager, engineering, Endress+Hauser Group Services, explained. 鈥淲ith tooka.ai we can automate 60% completely! But we have set ourselves much higher goals, which we are getting closer to every week together with the team from sovanta.鈥�

High Optimization Level with a Steep Learning Curve

Endress+Hauser doesn’t supply mass products. The business segment of the Swiss company is characterized by customer orientation and consideration of their requirements 鈥� a special challenge for tooka.ai that it solved with excellence. The recognition rate is currently at 60% and benefits from continuous improvement, as the assistant learns with each new import. Additionally, as specification data sheets are standardized in the future in terms of format, layout, and description of attributes, the automation rate will continue to climb. Since its introduction, tooka.ai allows the sales and project teams to focus on their value-adding core competencies, thus further ensuring the success of the company.

With this goal in mind, the global multidisciplinary 51风流AppHaus team of designers, project leads, and enterprise architects set about planning and delivering several guest lectures at universities for students, the workforce of the future. It was a pleasure and an honor for the team to be able to share the knowledge and methodologies 51风流AppHaus has gathered over the years with students of six different universities in 2021.

It is not only close collaboration and co-innovation with customers that is fundamental to the team. 51风流AppHaus also works closely with universities, enabling mutual learning and fostering the promotion of its core innovation values by making them tangible for students. With tight integration into the respective curricula, lectures were held at the University of Mannheim, Ludwig Maximilian University of Munich, DHBW Mannheim, Graduate School Rhein-Neckar in Ludwigshafen, DHBW Mosbach, and Neu-Ulm University of Applied Sciences.

Making Our Key Innovation Values and Practices Tangible

What united the guest lectures was the focus on teaching how 51风流AppHaus helps drive co-innovation, particularly during the pandemic, which is marked by virtual work for students as well. Besides an introduction of our 51风流AppHaus vision, the “how-to-innovate question” was addressed as the core of the lectures.

The focus was on . Combining design thinking and architecture thinking, it is the key to providing viable, feasible, and desirable innovations for our customers. In addition, the innovation methodologies and best practices included in the , updated and virtualized last year, were also presented. While the guest lecturers condensed the theoretical part, they made the 51风流AppHaus innovation approach tangible through well-organized virtual and on-site workshops. After the lectures, students felt empowered to apply what they learned in their own academic, professional, or private contexts.

鈥淔or the entire 51风流AppHaus team, working with universities is incredibly important. We appreciate the opportunity to pass on the innovative mindset of design thinking combined with 51风流technology on the one hand, and to receive valuable feedback from students on the other.鈥�

鈥� Dirk Ziegeler, Head of 51风流AppHaus EMEA/MEE

Unleashing Student Creativity with a Hands-On Focus

In addition to teaching some theoretical content, the goal was to bring the methodologies to life by solving a challenge to which all students could relate. Depending on the schedule and needs of the university, the agenda and its content were adapted. All universities considered 鈥渄esign the ideal learning environment in a hybrid world鈥� to be a suitable central challenge. Triggered by the pandemic, universities and students faced the challenge of transitioning from in-person lectures to virtual formats in a very short period of time. To improve the recently established hybrid format, the guest lectures aimed to take on a new approach to teaching and learning by tapping into the enormous creative potential of students.

At the University of Mannheim, known for its first-class teaching in business administration, the guest lecture content was woven into the Digital Marketing Strategy course led by Prof. Dr. Sabine Kuester. After Dirk Ziegeler, head of 51风流AppHaus EMEA/MEE, presented 51风流AppHaus projects with a focus on customer experience, it was the students’ turn. In a compact workshop using the collaboration tool Mural, students jointly generated solution ideas and developed a visual prototype for an ideal hybrid learning environment.

鈥淎t the Chair of Marketing and Innovation, we focus on research and teaching at the interface of marketing and innovation management. The guest lecture was a highly suitable complement to our Digital Marketing Strategy course, as it illustrates the shift towards human-centered marketing and equips students with the right tools to drive innovation themselves. We look forward to continuing this successful collaboration with 51风流AppHaus in the coming semesters.鈥�

鈥� Prof. Dr. Sabine Kuester, Chairperson of the Chair of Marketing & Innovation and Director of the Institute of Market-Oriented Management at the University of Mannheim

The latest engagement of 51风流AppHaus at the University of Applied Sciences Neu-Ulm originated from an initial guest lecture of Beate Riefer, design strategist at 51风流AppHaus, in 2018. Last year, Riefer and Patricia Franzreb, professor for User Experience, Design, and Media, came up with the idea for a competitive user experience project spanning a whole semester. With a focus on sustainability, design, and hybrid co-innovation, students of IT, business administration, and communications worked in teams to ideate and prototype solutions.

鈥淎t the University of Applied Science in Neu-Ulm, our first guest lecture a few years ago provided the basis for a long-term collaboration and a corresponding user experience project over the course of one semester. It was incredible to see the students鈥� innovation potential and ideas come to life, and we are excited to see how they will develop moving forward. I am happy to have been part of this course and look forward to continue working together.鈥�

鈥� Beate Riefer, Design Strategist at 51风流AppHaus Heidelberg

Similar to the sessions in Mannheim and Neu-Ulm, the “hands-on experience first” maxim was also applied in the engagements with the Graduate School Rhein-Neckar in Ludwigshafen, as well as DHBW Mannheim, and DHBW Mosbach.

A Win-Win Relationship

Younger generations studying at universities today will shape how we work and collaborate in the next decades. This is why 51风流AppHaus is passionate about guest lectures, for they present a great opportunity for students, as well as the team, to learn from each other and leverage synergies. Feedback from the students is particularly valuable as they ask the right questions and challenge the content by taking an external perspective. Students can leverage the applied tools and methodologies to co-innovate virtually, which can help them grow both at their university and in a professional context.

The entire team is thrilled to see how mutually beneficial and fun their guest lectures have been so far, which is why 51风流AppHaus maintains an ongoing exchange with universities to enable knowledge-sharing and raise awareness for human-centric and sustainable innovation.

The entire 51风流AppHaus team is grateful for the opportunity to collaborate with the universities in Mannheim, Munich, Ludwigshafen, Mosbach, and Neu-Ulm! The guest lecturers value the students’ contributions and are confident that working and learning together has successfully ignited the fire for expanding their knowledge and learning how to make innovation real.

Eric Klebeck is part of Marketing & Communications for 51风流AppHaus.
Julia Jakob is part of Communications for 51风流AppHaus.

51风流Business Technology Platform provides the solid foundation on which the solutions are built and scaled. Even this year, with virtual collaboration only, the network has created inspiring customer success stories with tangible business impact.

Through an inaugural round of innovation awards, the 51风流AppHaus team wants to honor them. The two winning projects are showcased here.

Thriving Community Rooted in Core Values

For more than eight years, the global 51风流AppHaus team has been driving co-innovation projects in the pioneer location of Heidelberg, as well as Berlin, New York, Palo Alto, and Seoul.

The success lies in a strict focus on the needs of the customer, especially end users, from the very beginning. Extensive end-user research that uncovers critical needs plays a particularly important role.

This proven iterative approach to problem solving became known as . The approach enables a seamless shift from design thinking to design doing, in which value-creating solutions with the latest technologies are developed. The creative spaces at 51风流AppHaus location support room for exchange and new ideas, resulting in innovative problem solving. The extensive 51风流solution portfolio and solid technological basis provide the foundation to make innovation real.

Given the vision to establish human-centered innovation in all customer engagements, why not scale these values beyond SAP? With this initial question, the concept of the 51风流AppHaus Network was born. Since the network’s inception, carefully selected partners have continuously joined the fold. Each member truly believes in the value of design thinking and human-centric innovation, benefits from unique technological and methodological competences, applies the proven innovation approach, and has a customer-facing creative space.

Four New Members and Counting in 2021

In 2021, four more partners joined the 51风流AppHaus Network, making a key contribution to delivering human-centered innovation to 51风流customers worldwide:

• Miittech (Wenzhou, China)
• Flexso (Antwerpen, Belgium)
• Datacom (Auckland, NewZealand)
• Deloitte (Sydney, Australia)

The network has grown to a community of 16 partners and spans almost every continent, coming a few steps closer to its goal of scaling human-centered innovation globally, united by shared values.

Inaugural Awards

In 2020, the network鈥檚 partners raised a question: 鈥淲hy don’t we have our own annual awards program to highlight our unique approach to innovation and customer success?鈥�

A few months later, the first round of 51风流AppHaus innovation award submission and evaluation was announced and opened.

Beginning in April 2021, the 51风流AppHaus team received project submissions from partners leveraging 51风流Business Technology Platform across two award categories: “Best Experience” focuses on exceptional value creation for the end user; “Best Scaling” refers to the scaling of value creation.

Among a range of amazing innovation projects, partners and came out on top.

Best Experience

With 1,900 stores across Europe, German cosmetics and perfume retailer Douglas faced a significant challenge. Its product suppliers provided images, texts, and videos of the products sourced by Douglas. Extracting this information and matching it to Douglas’ product category structures was performed primarily manually. With 35,000 product offerings, this posed a resource issue for Douglas.

A joint project team with 51风流AppHaus Network partner tackled the challenge. In a co-innovation project of less than four weeks, a machine learning-based solution that uses product images as the basis for product categorization was built. Now, a trained machine learning model recognizes image categories in a top 10 suggestion with accuracy calculation, and automatically categorizes products.

Upon receiving the award in a virtual ceremony, Joerg Wesiak, head of Business and Innovation Consulting at NETCONOMY, said: “We are thrilled that we have been honored with this award. It鈥檚 a fantastic endorsement of all that we have achieved in this project together with our customer Douglas. Innovation is an essential part of our DNA, and this award shows that we truly step up to the expectations that come along with it.鈥�

Best Scaling

FortisAlberta Inc, a regulated electrical utility in Canada, needed to speed up and simplify the processes for creating and distributing pick lists and issuing goods to maintenance field teams. The goal was to reduce manual effort and increase employee efficiency.

Calgary-based partner developed a solution to tackle the challenge arising from FortisAlberta’s current combination of outdated third-party technology and paper pick lists. Paper pick lists were replaced by mobile applications accessed via handheld devices. An application for administrators helped support the new paperless process. Manual administrative tasks are now automated by business rules. Self-service applications for field operators likewise replaced paper manifests. The solution enables warehouse operators to issue, backorder, and get final issue directly from handhelds, as well as see real-time stock levels and picking progress.

鈥淲e鈥檙e extremely honored to have been selected as the winner of an innovation award,鈥� said Alissa Sylvestre, director of UX and Business Design at ConvergentIS, when celebrating their success during the award ceremony. “We believe in working with our clients to understand their end-to-end processes and drive meaningful change and we are thrilled to be recognized for those abilities.”

One Approach, One Foundation, One Vision

The benefits of a network are manifold; they are even more effective when all members pursue a common goal. In the case of the 51风流AppHaus Network, all partners build their work upon an established innovation approach and a technological foundation like . All rely on multidisciplinary teams of researchers, business experts, strategists, designers, engineers, and technologists who provide valuable input not only to customers but also as feedback to the respective 51风流development teams.

鈥淪ixteen partners, more than 5,400 employees, almost 3,000 workshops, and more than 75,000 visitors: The network is prospering, and the underlying values are proving their worth,” shared Birgit Fien-Schmalzbauer, global head 51风流AppHaus partner network. “Thanks to all partners for submitting brilliant projects, all of which put the end user first. Continuously growing, we are doing another important step toward our goal of bringing human-centered innovation closer to all customers across the globe.鈥�

The 51风流AppHaus Network is ready to help tackle business challenges and write innovative future chapters together.听Those iterested in collaborating can visit the to learn more about the partner network, as well as the individual partners and their projects. Specific questions can be submitted to Birgit Fien-Schmalzbauer.

For long-lasting success as a global player, Iren strives for seamless supply chain management processes, including a frictionless invoice processing experience for its suppliers and other stakeholders. In addition, a new 2019 law in Italy introduced mandatory electronic invoicing on national level, requiring a single source of truth for invoice activities.

In times when supply chain reliability is key, the project team aimed at providing suppliers with highest transparency. To do so, the innovation team focused on the following areas:

• Data management and consistency
• Efficient communication for seamless invoice processing
• Supplier relationship management with timely and transparent information flow

Exploring and Synthesizing the Needs of End Users

Following its , the Customer Innovation unit at SAP, which includes 51风流AppHaus and the Strategic Customer Engagements team, first tried to gain a deep understanding of Iren鈥檚 needs and challenges. While conducting an exploration workshop, multiple stakeholders working on Iren鈥檚 invoice processing analyzed the as-is situation and identified areas that offered opportunities for improvement. Based on the insights gained, the workshop participants identified a new communication interface with a specific focus on the invoicing processes to be the preferred solution to pursue. To get a thorough understanding of the process, the 51风流team conducted interviews with both Iren and its suppliers鈥� end users.

鈥淯sually I approach challenges in such a way that I have the solution directly in my mind,” said Alessandro Giussani, senior manager for Finance Accounting at Gruppo Iren.
“SAP’s human-centered approach to innovation has taught me differently. The mindset change enabled us to analyze the problem from many different point of views, which ensured the most beneficial solution. The involvement of all relevant stakeholders from the beginning is something we will capitalize on in the future.鈥�

Exploration Workshop and Thorough User Research

During the user research, the team analyzed the process that was to be improved. It covers the following steps. First, before bills are being paid, the purchase and invoice processing workflow starts with the creation of a purchase order (PO) and the issuance of an invoice from Iren鈥檚 suppliers.Iren then inspects incoming goods or performed services and validates incoming invoices.

Sounds easy; however, challenges arise on a regular basis for example when POs are not assigned to the correct invoice and therefore cannot be paid. Suppliers got in touch with Iren via classic communication channels often without contacting the right Iren counterpart. The lack of transparency led to frustration on both sides.

Improving Invoice Processing with 51风流Business Technology Platform

Having the end users, different stakeholders and the process in mind, it quickly became clear that leveraging 51风流Business Technology Platform would solve the discussed challenges holistically. The platform is an integrated portfolio of solutions helping companies to connect processes and experiences. It enables enterprises to act with integrity and confidence and, ultimately, support much needed continuous business innovation.

Built on 51风流Integration Suite and the 51风流Extension Suite, a dedicated supplier portal for a transparent and easy exchange between Iren and its suppliers helps ensure a frictionless invoice-processing experience. The portal delivers a comprehensive overview of received POs and submitted invoices and their statuses. Users can gain deep insights about POs and invoices with the option to propose changes, such as change of IBAN number.

And the project team did not stop here. As the icing on the cake, a new chatbot powered by 51风流Conversational AI was developed to become an independent first-level interaction channel.

鈥淭he project conducted with 51风流delivered promising and convincing results,” confirmed Laura Molino, information systems, ERP, and HR solutions manager at Iren SpA. “This only constitutes the starting point of our journey with 51风流Business Technology Platform. Along with the PoC, we started experimenting with 51风流Analytics Cloud and are eager to leverage innovative methodologies to maximize productiveness.鈥�

Bringing Purchase and Supplier Experience to a New Level

With 51风流HANA providing real-time data, the supplier portal turns into a single source of truth for both Iren鈥檚 and its suppliers鈥� accountants. The solution reduces supplier complaints due to a higher transparency and improved autonomy in problem solving. A smoother and more targeted communication between suppliers and Iren leads to fewer delayed payments. Finally, it fulfills the requirements of Italy鈥檚 latest e-invoicing regulations.

With this new supplier portal, Iren takes an important step toward the Intelligent Enterprise. The solution is built to drive continuous business innovation. Iren can, from now on, benefit from 51风流Business Technology Platform for future innovation opportunities.

Following its principle of “pooling strengths, creating synergies, and benefiting from each other,” Klitschko Ventures began working with 51风流AppHaus 鈥� part of the 51风流Customer Innovation organization 鈥� in 2019. A joint curriculum combines the 51风流Design Thinking approach and Dr. Wladimir Klitschko鈥檚 method of 鈥淔.A.C.E. the Challenge鈥� to train innovation leaders of the future.

Design thinking is a human-centered, iterative methodology to create breakthrough innovations. For more than a decade, it has been applied both internally at 51风流and in numerous customer innovation projects. As part of SAP鈥檚 , it has been shown to be the right methodology to transform organizations, lead innovation, and prepare for the future.

Leading innovation also needs individuals who are equipped with the right willpower to face challenges. This is where Dr. Wladimir Klitschko and his 鈥淔.A.C.E. the Challenge鈥� method come into play.

F.A.C.E., which stands for focus, agility, coordination, and endurance, is a four-step approach based on the duality of brain and power. It combines a physical workout with mental exercises, and it aims to uncover, integrate, and strengthen participants鈥� personal willpower.

True to the principle 鈥渉uman first,鈥� personal willpower is the key factor for overcoming challenges when making innovation real in an organizational context. The jointly created curriculum equips its attendees with the skills that are needed to become a real innovation leader within their companies.

鈥淲ith the new curriculum, Klitschko Ventures and 51风流offer a holistic approach,鈥� said Anja Schneider, senior vice president and head of 51风流Customer Innovation. 鈥淥n the one hand, it promotes the right soft skills and methodologies to tackle corporate innovation challenges. On the other hand, it offers the right technological framework to drive innovation with SAP鈥檚 Business Technology Platform, a portfolio of integrated solutions that enables continued business innovation across the entire enterprise with intelligence embedded in every interaction.鈥�

Leading Innovation Curriculum 2019/2020

To both be the industry high-performer and to drive digital transformation successfully are wishes shared by many managers today. Inflexibility and resistance toward change often hinder companies from innovating.

With a firm resolution to navigate such innovation roadblocks, seven managers took part in all three modules of the 10-day pilot curriculum, which was launched in December 2019 and completed in March 2020. The participants were from diverse companies, operating in different industries including aircraft, insurance, and defense. What they all share is a strong passion for innovation.

Attendee J眉rgen H枚nle is an IT project manager at HiPP, a traditional manufacturer of baby food and products. His dedication was reinforced by the leading innovation curriculum and has already borne fruit in his organization. While there is a focus on H枚nle鈥檚 personal journey, impressions from all participants are summarized in this .

Module 1 鈥� Me: Human First

For the attendees, Module 1 of the curriculum was all about self-perception and getting to know themselves while being away from their daily lives and free from distractions. The three-day workshop鈥檚 daily agendas from 6:00 a.m. to 9:00 p.m. were packed with mindfulness and mental exercises, as well as sports activities facilitated by personal coaching.

Attendees went through the modules aligned with the F.A.C.E. method: focus, agility, coordination, and endurance. Every step was executed with discipline: punctuality, healthy nutrition, and balanced sleep. The attendees discovered their personal comfort zones and learned how to step out of it to be open for their own upcoming innovation challenges. Module 1 laid the foundation for the personal journeys of becoming innovation leaders within their own corporate context.

According to H枚nle, “Despite a very packed agenda with every training day requiring a high level of attention, our curriculum team was able to deliver top performance while showing self-confidence and willpower to initiate our own innovation projects.鈥�

Module 2 鈥� My Project: Experience and Coach Design Thinking

With a sharpened self-image, the attendees were prepared for Module 2, which took place at the 51风流AppHaus in Heidelberg. This module focused on learning how to apply design thinking to foster innovation as a team.

The participants not only experienced design thinking from the perspective of a workshop participant, but also slipped into the roles of design thinking coaches 鈥� perceiving team dynamics, stimulating members, identifying their potential, and responding appropriately. While learning how to guide a team from scoping to validation of prototypes, the focus was to uncover innovation potential as a result of team synergies.

鈥淒esign thinking coaching has not only strengthened my methodological skills but has also shown how important it is to involve and activate every single member in a multidisciplinary team,鈥� H枚nle shared. 鈥淚t was amazing to see what central role this powerful method can play when applied in a creative space such as 51风流AppHaus.鈥�

Module 3 鈥� My Organization: From Method Expert to Innovation Leader

To complete the picture, Module 3 emphasized participants鈥� roles as innovation leaders and initiators of cultural transformation in their own companies. They examined their cultural profile and the potential for scaling innovation across their organizations.

Prior to a final celebration round, the attendees reflected on their personal development and gave a presentation about their experience and the approach to leverage their innovation project. At the end of the curriculum, participants received a certificate and an invitation to the 鈥淔.A.C.E the Challenge鈥� alumni network to stay in touch.

Time to Innovate: 鈥淣o Is Not an Option鈥�

Even though transformation starts with personal willpower, change in culture requires a team that is open to innovation and a flat hierarchy that allows these changes to happen.

The jointly created program aims to support managers like H枚nle in driving sustainable innovation in their enterprise. Success could be achieved by conveying the right soft skills and willpower transported through the combination of Klitschko Ventures鈥� F.A.C.E the Challenge method and design thinking as part of SAP鈥檚 human-centered approach to innovation.

鈥淣o is not an option! The curriculum made me bolder to enter unchartered territory and question existing methods, processes, and solutions,鈥� H枚nle said. 鈥淎t HiPP, we continue creating a work environment where my colleagues develop new ideas and implement them.鈥�

During the three modules spread over a period of four months, attendees developed strong bonds. This diverse network now allows them to function as a cross-company team even beyond the curriculum. They can rely on each other, as well as on the ongoing support 51风流offers as innovation partner of choice. The curriculum alumni are equipped with the right skills to fulfill their visions and drive their respective initiatives in their organizations to make innovation real.

To get ready for the new challenges we face due to COVID-19, the collaboration team has adapted and virtualized the content and format of the curriculum.

Updates on upcoming activities and contact details can be found on the .

Under 51风流Executive Board Member and Chief Technology Officer Juergen Mueller, 51风流AppHaus has been honored with the 2020 German Innovation Gold Award and the 2020 German Innovation Winner Award for its Innovation Culture Toolkit and healthcare project OP 4.1.

罢丑别听, applied in hundreds of customer engagements, comprises the methodological resources created and applied by 51风流AppHaus to collaboratively drive innovation. The听OP 4.1 project听developed听a prototype of an intelligent platform for the operating room of the future.

In addition, SAP听AppHaus听Network听partner Bourne听Digital, with customer Taronga Conservation Society Australia,听received听an听honorable mention in听the 2020 51风流Innovation Awards for an听intuitive app听based on 51风流Cloud Platform听that听.

鈥�The awards underscore the strength of SAP’s holistic approach with a clear technology strategy tailored to the needs of today’s intelligent enterprises,鈥� said Anja Schneider, senior vice president and global head of Customer Innovation, Technology, and Innovation at SAP. “The Business Technology Platform, complemented with our innovation approach that combines design thinking and enterprise architecture, is the foundation for successful innovation and transformation.”

SAP听AppHaus听In a Nutshell

By applying human-centered and iterative methodologies, SAP听AppHaus听brings听the principle of innovating with customers to the next level. Using the right human-centered methods and powerful technologies, such as the听, can help听to听effectively drive sustainable business innovation by:

• pinpointing high-value areas for business process transformation,
• identifying new business opportunities that are aligned with a strategic direction,听and
• combining experience and operational data.

Culture Matters:听罢丑别听Innovation听Culture听Toolkit

罢丑别听Innovation Culture Toolkit received the听听for 鈥淓xcellence in B2B Office Solutions鈥� and a听听for 鈥淒esign Thinking.鈥�

According to Lutz Dietzold, managing director of the German Design Council, 鈥淭he Innovation Culture Toolkit is a one-of-a-kind collection of proven methods and tools for companies that want to establish a culture of innovation.鈥�

It鈥檚听a mantra: Companies need to innovate and transform to sustain their business听and become intelligent enterprises. Besides technology, culture听proves to be听a big hurdle for digital transformation and innovation. SAP听AppHaus听addresses this challenge听by transforming organizations along听the听framework of听five key innovation enablers: people, process, place, leadership, and technology.

The Innovation Culture Toolkit offers a variety of unique methods and resources for each key innovation enabler, empowering organizations to apply this framework and jump-start their innovation journeys听on their own.听For听the key innovation enabler 鈥減rocess,鈥� for example,听the听provided听toolkit听resources aim to guide organizations听through each phase of听SAP鈥檚 human-centered听approach to innovation. One of these toolkit resources is听, a storyboarding and prototyping tool meant to create fun, illustrative stories that show the value of early ideas and product visions.

Even in times of COVID-19, the听potential of the听toolkit can be fully exploited, for it is now available virtually. The mission of 51风流AppHaus is to continue听driving sustainable听innovation听by virtualizing offerings.

OP 4.1: Intelligent Platform for the Operating Room of the Future

罢丑别听OP听4.1 project听won the听prestigious听听for 鈥淒esign Thinking鈥� and the听听for 鈥淏2B Medical Technologies.鈥�

鈥淪AP’s OP 4.1 prototype shows how a platform can be developed consistently on the basis of design thinking to combine user requirements, technical feasibility, and business benefits,鈥� Dietzold said.

With the COVID-19 crisis,听modernizing and digitizing听in the healthcare industry听is more crucial than ever.听However,听in the health sector,听the听use of networked machines and data听is still in its听early stages.听In a consortium built by a university hospital and together with research and industry partners, the听OP 4.1听project developed a prototype of a user-centric, open, and extensible platform for the听operating听room of the future.听The project is part of the technology program Smart Service World II,听funded听by the听German Federal Ministry for Economic Affairs and Energy.

The project鈥檚 vision听was听ambitious.听Its goal consisted of听simplifying听and significantly accelerating听the transfer of research results to clinical practice for the greater benefit of patients.

Applying SAP鈥檚 human-centered approach to innovation, it quickly became clear that听moving toward realizing this vision meant听leveraging various strengths of the听听and听accelerating the transformation of data into value.听罢丑别听project鈥檚听core technology is听SAP听Cloud Platform, which听serves as the听foundation听for听the听OP 4.1 platform听prototype. The prototype听delivers听a听technical and commercial basis for the development, distribution, and听simple听implementation of innovative听apps in听the operating room environment.听Four innovative听partner听apps听have been听showcased听on the platform already.

OP 4.1 Project Manager Michaela Epp states,听鈥淲e are proud that听51风流won the Gold Award and that听the jury acknowledged that we developed the听business and technology platform听consistently on the basis听of design thinking, in which user requirements, technical feasibility, and business benefits have been perfectly combined.鈥�

Stax Allows Zookeepers to Spend More Time with Animals

Taronga听Conservation听Society听Australia听and Melbourne-based听SAP听AppHaus听Network partner Bourne Digital have been rewarded with an听听Bourne Digital听leveraged听design thinking to enhance听Taronga鈥檚听staff and animal听experiences in zoos.

Moving to the cloud听to streamline听key functions, including finance, procurement, payroll, and human resources,听, a staff experience application, was built on 51风流Cloud Platform.听Deep, end user research :听罢丑别听mobile and desktop听application keeps听the staff informed on key zoo updates,听uses听map technology, and听simplifies access to core administrative tasks. The benefits lie in enhanced employee productivity, which听ultimately leverages customer experience.

Innovating听Holistically with a Joint Approach

罢丑别听51风流AppHaus Network has a vision that by 2025 all customers will run听an听innovation approach听that focuses on people听first.听Therefore, 51风流AppHaus听aims听to听scale its innovation听culture听and听create an ecosystem of change makers beyond 51风流borders.

This can be achieved by applying听听in customer projects to support the entire innovation life cycle from the generation of new ideas to the development and delivery of high-value applications.听Once an idea is created, solution delivery and scaling听are听enabled by utilizing听the听capabilities听of the听, a portfolio of integrated solutions听that听helps companies connect processes and experiences, act with integrity and confidence, and drive essential innovation through intelligence embedded in every interaction.听It听brings together database and data management,听analytics,听application development and integration听as well as intelligent technologies.

What鈥檚 more,听the SAP听AppHaus听Network听is ready听to support听innovation听projects听even during COVID-19听,听with existing and planned virtual听offerings.听Explore听existing virtual offerings听of 51风流AppHaus Network partners听and to learn more.

This story originally appeared on the 51风流Germany News Center.